You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

Collapse all Expand all

• Store Information View
  • Please click here for opening times and services available in this store.
  • Site maps are available within the store.
  • There is a/are order and collection point(s) within the store.
  • The order and collection point(s) is/are located to the left as you enter via the customer returns entrance.
  • There is a Pick and Delivery Service available within the store.
  • The Pick and Delivery Service is located to the left as you enter via the customer returns entrance.
  • There are additional charges for the Pick and Delivery Service.
  • Wheelchairs are available to borrow within the store.
  • To obtain loan wheelchairs please contact a member of staff on arrival.
  • Specialist trollies are available to support accessible shopping.
  • There is not a Safe/Quiet Place available within the store.
  • Wifi is available throughout the store.
  • There is not an assistance dog toilet or toileting area at the store/nearby.
  • Water bowls for assistance dogs are available.
  • There is an/are accessible toilet(s) available within the store.
  • There is a Changing Places facility available within the store.
• Staff Information View
  • There is not a member of staff trained in Irish Sign Language.
  • Irish Sign Language interpreters cannot be provided on request.

You are on Overview. Skip to the next section.

Overview

Collapse all Expand all

• About View
  • View information on opening times
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • The nearest train station is Drumcondra.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is step-free level access throughout, this may include the use of a lift.
  • Access throughout may include manual doors and automatic doors.
  • Levels 0, 1 and 2 can be accessed via a standard lift, stairs and escalator.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

• There are 3 toilets with adaptations.
• Toilets with adaptations are located by the restaurant, in the market hall and in the customer returns area.
• The transfer space varies between left and right in the toilets with adaptations.
• The male and female step-free toilet facilities are located in the entrance foyer, by the restaurant, in the market hall, and in the customer returns area.
• The changing facilities which have adaptations are located in the entrance foyer.
• Parent and baby changing facilities are located in the entrance foyer, by the restaurant, in the market hall, and in the customer returns area.

You are on Parking. Skip to the next section.

Parking

Collapse all Expand all

• Car Park View
  • The car park is located underneath the building, at ground level, and also to the side of it.
  • The car park is open air/surface and sheltered.
  • The car park surface consists of tarmac and block paving.
  • The height of the restriction barrier is 280cm.
  • There are 15+ designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked.
  • The surveyed Blue Badge parking bay dimensions are 238cm (width) x 587cm (depth).
  • There is a marked zone to both sides but not at the rear.
  • The width of the marked zone is 137cm.
  • The nearest designated bay is 10m from the main entrance.
  • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
• Charges and Restrictions View
  • Parking is free for all users.
• Electric Vehicle Charging Points View
  • There are 2 electric vehicle charging points.
  • The dimensions of the surveyed electric vehicle charging bay are 324cm (width) x 496cm (depth).
  • The controls are not at a suitable height for a wheelchair user.
  • The nozzle holster is not at a suitable height for a wheelchair user.
  • The charging points require an app.
  • There are no electric vehicle charging points designated for Blue Badge holders.
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Entrance (Main). Skip to the next section.

Entrance (Main)

• This entrance is located within the sheltered car park.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors at this entrance.
• The doors open by sliding.
• The width of the opening is 178cm.
• There is a small lip on the threshold of the opening.
• The doors have a low visual contrast.
• There is a second set of double automatic doors.
• The second set of doors are permanently held open.
• The width of the opening is 177cm.
• The second set of doors have a low visual contrast.
• There is step-free level access as you enter.

You are on Lift (Main Entrance to Foyer). Skip to the next section.

Lift (Main Entrance to Foyer)

• The lift surveyed is located to the left after you enter via the main entrance.
• The distance from the main entrance is 5m.
• The most accessible route to the lift has step-free level access.
• Levels 0 and 1 are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a medium visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 239cm.
• The internal dimensions of the lift are 239cm (width) x 200cm (depth).
• The internal lift control buttons have tactile markings and a medium visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a separate door to exit, a visual floor indicator and an audible announcer.
• Lighting levels were even at the time of the survey.

You are on Escalators (Main Entrance to Foyer). Skip to the next section.

Escalators (Main Entrance to Foyer)

• The escalators surveyed are located ahead and on the left after you enter via the main entrance.
• Levels 0 and 1 are accessed by escalators.
• The escalator steps are unmarked.
• The foot (bottom) and head (top) of the escalators are clearly marked.
• Lighting levels were even at the time of the survey.

You are on Stairs (Main Entrance to Foyer). Skip to the next section.

Stairs (Main Entrance to Foyer)

• The stairs surveyed are located ahead and on the left after you enter via the main entrance.
• Levels 0 and 1 can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 18cm.
• The depth of the steps is between 30cm and 45cm.
• The steps have open risers.
• Lighting levels were even at the time of the survey.

You are on Changing Places (Entrance Foyer - Transfer Both Sides). Skip to the next section.

Changing Places (Entrance Foyer - Transfer Both Sides)

Collapse all Expand all

• Location and Access View
  • The Changing Places facility surveyed is located in the entrance foyer on level 1, to the left after you exit the lift.
  • The Changing Places toilet is in addition to other toilet facilities.
  • The distance from the main entrance lift is 15m.
  • The most accessible route to the Changing Places facility has step-free level access and a lift.
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door opens automatically and has a high visual contrast.
  • The width of the door opening is 101cm.
  • The door has a push pad lock.
  • Internally the door has a high visual contrast.
  • There is not a grab rail on the internal door.
  • The dimensions of the facility are 442cm (width) x 271cm (depth) and there is room for a wheelchair user to manoeuvre (180cm x 180cm).
• Toilet Details View
  • There is lateral transfer space on both sides of the toilet, however the right side is obstructed.
  • The transfer space on the right as you face the toilet is 275cm.
  • The transfer space on the left as you face the toilet is 126cm.
  • There is a push button flush on top of the cistern.
  • There is no horizontal grab rail for the toilet.
  • There are vertical grab rails on both sides of the toilet.
  • The vertical grab rails have a high visual contrast.
  • There are dropdown rails on both sides of the toilet.
  • The dropdown rails have a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is not a wall mounted toilet roll holder.
• Changing Bench and Hoist Details View
  • The changing bench is wall mounted and height adjustable.
  • The length of the changing bench is 192cm.
  • The facility hoist is powered overhead and accesses all areas.
• Other Facilities View
  • There is a height adjustable wash basin.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser has a low visual contrast.
  • The soap dispenser is 80cm from the floor.
  • There is a wall mounted towel dispenser.
  • The towel dispenser has a low visual contrast.
  • The towel dispenser is 70cm from the floor.
  • A wide paper roll dispenser is available.
  • The height of the wide paper roll dispenser is 140cm.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 118cm from the floor.
  • There is a pull cord emergency alarm but it was tied up at the time of the survey.
  • There is a full length mirror.
  • There is no shelf.
  • The facility has a nappy/incontinence items bin, a sanitary bin and a pedal bin.
  • There are no coat hooks.
  • A privacy screen is available.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.

You are on Entrance Foyer. Skip to the next section.

Entrance Foyer

Collapse all Expand all

• Foyer View
  • There is step free access within the foyer.
  • The type of flooring in this area is carpet and vinyl.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Wayfinding signage is provided.
  • The foyer does not play background music.
  • There is a mixture of seating with and without armrests in the foyer.
  • There is a store host available within the foyer.
  • Accessible play points are available.
  • The lighting levels are good.
• Play Area (Småland) View
  • There is a play area within the entrance foyer.
  • The play area is free of charge.
  • The play area offers inclusive play.
  • There is step-free access to the play area.
  • There is a clear unobstructed route to the play area.
  • The play area is clearly signed.
  • The play area counter is at a height of 102cm.
  • There is not a lowered section of the play area counter.
  • There is a hearing assistance system at the play area counter.
  • The type of system is a fixed loop.
  • The hearing assistance system is not signed.
  • Staff are trained to use the hearing system.
  • There is stepped access within the play area.
  • There is stepped access to a play area.
  • There is not an/are not accessible toilet(s) available within the play area.
  • There are standard toilets available within the play area.
  • There are not ambulant cubicles available in the standard toilets.
  • Baby change facilities are not available within the play area.

You are on Parent and Baby Room / Feeding Room (Entrance Foyer). Skip to the next section.

Parent and Baby Room / Feeding Room (Entrance Foyer)

• The room surveyed is located in the entrance foyer on level 1, to the left after you exit the lift.
• The distance from the lift is 15m.
• The most accessible route to the room has step-free level access and a lift.
• There is step-free level access into the room.
• There is pictorial signage on or near the door.
• The door opens inwards and has a high visual contrast.
• The width of the door opening is 77cm.
• Internally the door has a high visual contrast.
• The height of the baby change facility when in use is 90cm.
• There is a wash basin, a paper towel dispenser, an emergency alarm, a mirror and a coat hook in the room.
• The wash basin has a sensor tap.
• The room has a nappy/incontinence items bin and a pedal bin.
• The walls and floor have a high visual contrast.
• Lighting levels were even at the time of the survey.

You are on Eating and Drinking (Kafé IKEA). Skip to the next section.

Eating and Drinking (Kafé IKEA)

Collapse all Expand all

• Location and Service View
  • Kafé IKEA is located to the left as you exit the lift on level 1 from the main entrance.
  • The most accessible route has step-free level access and a lift.
  • This area has a counter where food and drink can be ordered, staff who can provide assistance with ordering and numerous seating options.
  • Full table service is not available.
  • Menus are available on a board, digital and online.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws and takeaway cups.
  • There is not a hearing assistance system.
• Order and Payment View
  • The payment counter was surveyed.
  • The counter is located towards the rear of the area.
  • There is step-free level access to the counter.
  • The height of the counter is 90cm.
  • There is not a lowered section at the counter.
  • The counter has glazed screens which may affect the ability of someone to lip read.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny and patterned.
  • The walls and floor have a high visual contrast.
  • Seating available in this area includes: chairs with armrests, chairs without armrests, sofas and high stools.
  • Furniture available in this area includes: tables, coffee tables and high tables.
  • Some tables are fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is background noise in this area which varies depending on the time of day.
  • Lighting levels were even at the time of the survey.

You are on Lift (Foyer to Showroom). Skip to the next section.

Lift (Foyer to Showroom)

• The lift surveyed is located to the left of the level 1 entrance foyer.
• The distance from the main entrance lift is 10m.
• The most accessible route to the lift has step-free level access and a lift.
• Levels 1 and 2 are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a medium visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 239cm.
• The internal dimensions of the lift are 239cm (width) x 199cm (depth).
• The internal lift control buttons have tactile markings and a medium visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a mirror to aid reversing, a visual floor indicator and an audible announcer.
• Lighting levels were even at the time of the survey.
• There are other lifts available at this location which vary in size.

You are on Escalators (Foyer to Showroom). Skip to the next section.

Escalators (Foyer to Showroom)

• The escalators surveyed are located in the centre of the foyer on level 1.
• Levels 1 and 2 are accessed by escalators.
• The escalator steps are unmarked.
• The foot (bottom) and head (top) of the escalators are clearly marked.
• Lighting levels were even at the time of the survey.

You are on Stairs (Foyer to Showroom). Skip to the next section.

Stairs (Foyer to Showroom)

• The stairs surveyed are located in the centre of the foyer on level 1.
• Levels 1 and 2 can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 18cm.
• The depth of the steps is between 30cm and 45cm.
• The steps have open risers.
• Lighting levels were even at the time of the survey.

You are on Eating and Drinking (Restaurant). Skip to the next section.

Eating and Drinking (Restaurant)

Collapse all Expand all

• Location and Service View
  • The restaurant is located on level 1, just behind the lift which takes you from the entrance foyer to the showroom.
  • The most accessible route has step-free level access and a lift.
  • This area has a counter where food and drink can be ordered, self service counters, staff who can provide assistance with ordering and numerous seating options.
  • Full table service is available on request only.
  • Menus are wall-mounted, digital, online, available on a touchscreen and pictorial.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws.
  • There is a fixed hearing assistance system which is not clearly signed.
  • The hearing assistance system was tested and working at the time of the survey.
• Order and Payment View
  • The payment counter was surveyed.
  • There is step-free level access to the counter.
  • The height of the counter is 86cm.
  • There is not a lowered section at the counter.
  • The counter has glazed screens which may affect the ability of someone to lip read.
  • The height of the tray rail is 86cm.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Seating available in this area includes: chairs with armrests, chairs without armrests, sofas, benches and high stools.
  • Furniture available in this area includes: tables, coffee tables, high tables and booths.
  • Some tables are fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is background noise in this area which varies depending on the time of day.
  • Lighting levels were even at the time of the survey.

You are on Toilet with Adaptations (Restaurant - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Restaurant - Left Hand Transfer)

Collapse all Expand all

• Access View
  • The toilet surveyed is located to right of the restaurant.
  • The most accessible route to the toilet has step-free level access and a lift.
  • There is step-free level access into the facility.
  • There is tactile and pictorial signage on or near the door.
  • The door opens inwards and has a high visual contrast.
  • The width of the door opening is 77cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 237cm (width) x 218cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 170cm (from the side of the toilet pan to the wall).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is no dropdown rail for the toilet.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 85cm from the floor.
  • The wash basin and taps cannot be reached when seated on the toilet.
  • The wash basin is 72cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a low visual contrast.
  • The soap dispenser is 87cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 89cm from the floor.
  • There is a pull cord emergency alarm but it was tied up at the time of the survey.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin and a pedal bin.
  • There is one coat hook.
  • The coat hook is 175cm from the floor.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.

You are on Parent and Baby Room / Feeding Room (Restaurant). Skip to the next section.

Parent and Baby Room / Feeding Room (Restaurant)

• The room surveyed is located to the right of the restaurant.
• The most accessible route to the room has step-free level access and a lift.
• There is step-free level access into the room.
• There is tactile and pictorial signage on or near the door.
• The door opens inwards and has a high visual contrast.
• The width of the door opening is 77cm.
• Internally the door has a high visual contrast.
• The height of the baby change facility when in use is 88cm.
• There is a wash basin, a paper towel dispenser, a mirror and a coat hook in the room.
• The wash basin has a sensor tap.
• The room has a nappy/incontinence items bin.
• The walls and floor have a high visual contrast.
• Lighting levels were even at the time of the survey.

You are on Area (Showroom). Skip to the next section.

Area (Showroom)

Collapse all Expand all

• Access and Circulation View
  • There is step-free access throughout the area.
  • There are doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is carpet and vinyl.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The majority of aisle widths are over 200cm.
  • The majority of routes between products are over 120cm.
  • There is high colour contrast between the walls and floor in all areas.
  • There are regular resting points available in this area.
  • There is a mixture of seating with and without armrests at the resting points.
  • There is a/are designated information point(s) available in this area.
  • There is a/are touchscreen(s) available at the designated information point(s).
  • Some of the designated information points are staffed.
  • There are planning area(s) available within this area.
  • The lighting levels in this area are varied.
• Signage View
  • Wayfinding signage is provided.
  • There is overhead directional signage with white lettering and numbering on a blue background.
    There are directional arrows projected onto the floor.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does play background music in public areas.
  • Music is played throughout the area.
  • There is not a hearing assistance system in the public areas of the building.

You are on Planning Area (BESTÅ Living Room Storage). Skip to the next section.

Planning Area (BESTÅ Living Room Storage)

• The planning area is located in the living room storage area of the showroom.
• There is step-free access to the planning area.
• There is a clear unobstructed route to the planning area.
• The lighting levels in the planning area are good.
• The height(s) of the counter(s) is/are medium height (77cm - 109cm).
• There is sufficient space to write or sign documents on the desk(s).
• There is a/are height adjustable desk(s) available.
• There is not a hearing assistance system in the planning area.
• The seats do not have armrests.
• There is sufficient space for a wheelchair user to use the planning area.
• There is not a privacy room/area available.
• On screen BSL interpreters are not available.

You are on Planning Area (Kitchen). Skip to the next section.

Planning Area (Kitchen)

• The planning area is located within the kitchen area of the showroom.
• There is step-free access to the planning area.
• There is a clear unobstructed route to the planning area.
• The lighting levels in the planning area are good.
• The height(s) of the counter(s) is/are medium height (77cm - 109cm).
• The distance between the floor and the lowest desk is 73cm.
• The distance between the floor and the highest desk is 114cm.
• The standard height for desks is 73cm.
• There is sufficient space to write or sign documents on the desk(s).
• There is not a/are not height adjustable desk(s) available.
• There is not a hearing assistance system in the planning area.
• The seats do not have armrests.
• There is sufficient space for a wheelchair user to use the planning area.
• There is not a privacy room/area available.
• On screen BSL interpreters are not available.

You are on Lift (Showroom to Market Hall). Skip to the next section.

Lift (Showroom to Market Hall)

• The lift surveyed is located at the end of the showroom.
• The most accessible route to the lift has step-free level access.
• Levels 2 and 1 are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a medium visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 240cm.
• The internal dimensions of the lift are 240cm (width) x 200cm (depth).
• The internal lift control buttons have tactile markings and a medium visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a separate door to exit, a visual floor indicator and an audible announcer.
• Lighting levels were even at the time of the survey.
• There are other lifts available at this location which are of a similar size.

You are on Stairs (Showroom to Market Hall). Skip to the next section.

Stairs (Showroom to Market Hall)

• The stairs surveyed are located at the end of the showroom and to the left.
• Levels 2 and 1 can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is between 30cm and 45cm.
• Lighting levels were even at the time of the survey.

You are on Area (Market Hall). Skip to the next section.

Area (Market Hall)

Collapse all Expand all

• Access and Circulation View
  • There is step-free access throughout the area.
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is concrete.
  • The majority of aisle widths are over 200cm.
  • The majority of routes between products are over 120cm.
  • There is high colour contrast between the walls and floor in all areas.
  • There is bench seating at the resting points.
  • There is a/are designated information point(s) available in this area.
  • There is a/are touchscreen(s) available at the designated information point(s).
  • The designated information point(s) is/are not staffed.
  • The lighting levels in this area are good.
• Signage View
  • Wayfinding signage is provided.
  • There is overhead directional signage with white lettering and numbering on a blue background.
    There are directional arrows projected onto the floor.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does play background music in public areas.
  • Music is played throughout the area.
  • There is not a hearing assistance system in the public areas of the building.

You are on Toilet with Adaptations (Market Hall - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Market Hall - Right Hand Transfer)

Collapse all Expand all

• Access View
  • The toilet surveyed is located at the market hall exit.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is tactile and pictorial signage on or near the door.
  • The door opens inwards and has a high visual contrast.
  • The width of the door opening is 77cm.
  • The door has a locking handle.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 158cm (width) x 313cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 87cm (from the side of the toilet pan to the wall).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a low visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a low visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 100cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 71cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rail is on the right as you face the wash basin.
  • The wash basin grab rail has a low visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a low visual contrast.
  • The soap dispenser is 84cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 104cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin and a sanitary bin.
  • There are no coat hooks.
  • The walls and floor have a low visual contrast.
  • Lighting levels were even at the time of the survey.

You are on Area (Self-serve). Skip to the next section.

Area (Self-serve)

Collapse all Expand all

• Access and Circulation View
  • There is step-free access throughout the area.
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is concrete.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The majority of aisle widths are over 200cm.
  • The majority of routes between products are over 120cm.
  • There is high colour contrast between the walls and floor in all areas.
  • There is bench seating at the resting points.
  • There is a/are designated information point(s) available in this area.
  • There is a/are touchscreen(s) available at the designated information point(s).
  • The designated information point(s) is/are not staffed.
  • The lighting levels in this area are good.
• Signage View
  • Wayfinding signage is provided.
  • There is overhead directional signage with white lettering and numbering on a blue background.
    There is location signage with white lettering and numbering on a red background.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does not play background music in public areas.
  • There is not a hearing assistance system in the public areas of the building.

You are on Checkouts. Skip to the next section.

Checkouts

• The checkout area is located straight ahead at the end of the self-serve area.
• There is step-free level access to the checkout area.
• The venue has standard checkouts, self-serve touchscreens and a designated accessible till point.
• The designated accessible till point is located straight ahead at the end of the self-serve area.
• If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
• The designated accessible till point has signage, a knee recess and a portable payment machine.
• The queue width for the main checkouts is at least 150cm and there is no need to turn.
• The height of the payment counter is 101cm.
• There is not a lowered section at the counter.
• There is not a hearing assistance system.
• Lighting levels were even at the time of the survey.
• The height of the self-serve touchscreen display ranges from 87cm to 123cm from the floor.
• The touchscreen has the following accessibility aids: a call for assistance button.
• The scanners for the self-serve checkouts are at a suitable height for a wheelchair user.
• The payment machines for the self-serve checkouts are at a suitable height for a wheelchair user.
• The packing areas for the self-serve checkouts are at a suitable height for a wheelchair user.
• Assistance is available at the self-serve checkouts.
• The receipt reader to exit is at a height of 110cm.
• The width of the exit barrier opening is 132cm.
• Lowered tills without barriers and receipt readers are also available.

You are on Food Market. Skip to the next section.

Food Market

Collapse all Expand all

• Inside Access View
  • There is step-free access throughout the aisles.
  • The majority of aisles have a clear width of 120cm+ and are clear of obstructions.
  • The flooring throughout the aisles is vinyl.
  • There is some flooring in aisles which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is flooring in aisles with a very shiny finish which could cause issues with glare or be perceived as slippery.
  • There is high colour contrast between the walls and floor in all areas.
  • Background music is not played.
  • The lighting levels are good.
• Checkout(s) View
  • There is 1 checkout available within the shop.
  • There is step-free access to the checkout(s).
  • There is a clear unobstructed route to the checkout(s).
  • The checkout(s) is/are clearly signed.
  • The lighting levels at the checkouts are good.
  • There is a/are checkout(s).
  • The height of the checkout(s) is/are 85cm.
  • There is not a hearing assistance system at the checkout(s).
  • The chip & pin card machines are accessible from the checkout(s) (portable).

You are on Eating and Drinking (Bistro). Skip to the next section.

Eating and Drinking (Bistro)

Collapse all Expand all

• Location and Service View
  • The Bistro is located to the right as you enter via the customer returns entrance.
  • The most accessible route has step-free level access.
  • This area has a counter where food and drink can be ordered, staff who can provide assistance with ordering and designated seating.
  • Full table service is not available.
  • Menus are wall-mounted, digital, online and pictorial.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws and takeaway cups.
  • There is not a hearing assistance system.
• Order and Payment View
  • The payment counter was surveyed.
  • There is step-free level access to the counter.
  • The height of the counter is 90cm.
  • There is not a lowered section at the counter.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Seating available in this area includes: chairs without armrests and high stools.
  • Furniture available in this area includes: tables and high tables.
  • Some tables are fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is background noise in this area which varies depending on the time of day.
  • Lighting levels were even at the time of the survey.

You are on Entrance (Customer Returns). Skip to the next section.

Entrance (Customer Returns)

• This entrance is located to the left of the car park, on level 1.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors at this entrance.
• The doors open by sliding.
• The width of the opening is 178cm.
• The doors have a low visual contrast.
• There is a second set of double automatic doors.
• The second set of doors open by sliding.
• The width of the opening is 178cm.
• The second set of doors have a low visual contrast.
• There is step-free level access as you enter.

You are on Counter (Customer Returns). Skip to the next section.

Counter (Customer Returns)

• The counter is located directly ahead as you enter via the customer returns entrance.
• The distance from the entrance is 7m.
• There is step-free level access to the counter.
• The height of the counter is 103cm.
• There is a lowered section at the counter.
• The height of the lowered section is 63cm.
• The counter has a television and patterned/distracting backgrounds which may affect the ability of someone to lip read.
• There is a fixed hearing assistance system which is not clearly signed.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey.
• Seating available in this area includes: chairs without armrests.

You are on Counter (Home Delivery Service and Assembly Service). Skip to the next section.

Counter (Home Delivery Service and Assembly Service)

• The counter is located to the left of customer returns.
• There is step-free level access to the counter.
• The height of the counter is 103cm.
• There is not a lowered section at the counter.
• The counter has a television which may affect the ability of someone to lip read.
• There is not a hearing assistance system.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey.

You are on Counter (Collection Point). Skip to the next section.

Counter (Collection Point)

• The counter is located to the left of customer returns.
• There is step-free level access to the counter.
• The height of the counter is 103cm.
• There is not a lowered section at the counter.
• The counter has a television which may affect the ability of someone to lip read.
• There is not a hearing assistance system.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey.

You are on Toilet with Adaptations (Customer Returns - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Customer Returns - Right Hand Transfer)

Collapse all Expand all

• Access View
  • The toilet surveyed is located in the customer returns area.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is tactile and pictorial signage on or near the door.
  • The door opens inwards and has a high visual contrast.
  • The width of the door opening is 76cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 220cm (width) x 265cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet.
  • The lateral transfer space is 151cm (from the side of the toilet pan to the wall).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a medium visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a low visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 96cm from the floor.
  • The wash basin and taps cannot be reached when seated on the toilet.
  • The wash basin is 73cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a medium visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 89cm from the floor.
  • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
  • The towel dispenser has a low visual contrast.
  • The towel dispenser is 131cm from the floor.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 114cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin and a sanitary bin.
  • There is one coat hook.
  • The coat hook is 175cm from the floor.
  • The height of the baby change facility when in use is 88cm.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.

You are on Parent and Baby Room / Feeding Room (Customer Returns). Skip to the next section.

Parent and Baby Room / Feeding Room (Customer Returns)

• The room surveyed is located in the customer returns area.
• The most accessible route to the room has step-free level access.
• There is step-free level access into the room.
• There is tactile and pictorial signage on or near the door.
• The door opens inwards and has a high visual contrast.
• The width of the door opening is 76cm.
• Internally the door has a high visual contrast.
• The height of the baby change facility when in use is 88cm.
• There is a wash basin, a hand dryer, an emergency alarm, a mirror and a coat hook in the room.
• The wash basin has a sensor tap.
• The room has a nappy/incontinence items bin.
• The walls and floor have a high visual contrast.
• Lighting levels were even at the time of the survey.

You are on Exit. Skip to the next section.

Exit

• The exit area is clearly signed.
• There is step-free level access at the exit.
• There are double automatic doors at this exit.
• The doors open by sliding.
• The width of the opening is 178cm.
• The doors have a low visual contrast.
• There is a second set of double automatic doors.
• The second set of doors open by sliding.
• The width of the opening is 178cm.
• The second set of doors have a low visual contrast.
• There is step-free level access as you exit.

You are on Lift (Car Park). Skip to the next section.

Lift (Car Park)

• The lift surveyed is located at the exit / customer returns entrance.
• The distance from the customer returns entrance is 5m.
• The most accessible route to the lift has step-free level access.
• Level 1 to Car Park are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a medium visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 240cm.
• The internal dimensions of the lift are 240cm (width) x 299cm (depth).
• The internal lift control buttons have tactile markings and a medium visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a mirror to aid reversing, a visual floor indicator and an audible announcer.
• Lighting levels were even at the time of the survey.
• There are other lifts available at this location which vary in size.

You are on Stairs (Car Park). Skip to the next section.

Stairs (Car Park)

• The stairs surveyed are located to the far left of the car park.
• Level 1 to Car Park can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps have some clear markings and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is between 30cm and 45cm.

You are on Travelators (Exit). Skip to the next section.

Travelators (Exit)

• The travelators surveyed are located on the left as you exit the store.
• Levels 1 and 0 are accessed by travelator.
• The foot (bottom) and head (top) of the travelators are clearly marked.
• There are bollards in front of the travelator with a gap of 63cm.
  Trolleys can fit through this gap but this may not be a suitable option for wheelchair users.