You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

Collapse all Expand all

• Store Information View
  • Please click here for opening times and services available in this store.
  • Site maps are available within the store.
  • There is an assistive shopping service available within the store upon request.
  • There is not a/are not order and collection point(s) within the store.
  • The order and collection point(s) is/are located at another site.
  • There is a Pick and Delivery Service available within the store.
  • The Pick and Delivery Service is located in the customer services area, to the right beyond the checkouts.
  • There are additional charges for the Pick and Delivery Service.
  • Wheelchairs are available to borrow within the store.
  • To obtain loan wheelchairs please contact a member of staff on arrival.
  • Specialist trollies are available to support accessible shopping.
  • There is a Safe/Quiet Place available within the store.
  • The Safe/Quiet Place is located in the first aid room within the Entrance Foyer.
  • Wifi is available throughout the store.
  • There is not an assistance dog toilet or toileting area at the store/nearby.
  • Water bowls for assistance dogs are available.
  • There is an/are accessible toilet(s) available within the store.
  • There is a Changing Places facility available within the store.
• Staff Information View
  • There is a member of staff trained in British Sign Language.

You are on Overview. Skip to the next section.

Overview

Collapse all Expand all

• About View
  • View information on opening times
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • The nearest train station is Eskbank.
  • The nearest tram stop is Haymarket.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is step-free level access throughout, this may include the use of a lift.
  • Access throughout may include manual doors.
  • The ground and first floors can be accessed via a standard lift and stairs.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

• There are 3 toilets with adaptations.
• Toilets with adaptations are located to the rear left of the Entrance Foyer, to the right of the Swedish Restaurant and to the left after the Checkouts.
• The transfer space varies between left and right in the toilets with adaptations.
• The male and female toilet facilities are located to the rear left of the Entrance Foyer, to the right of the Swedish Restaurant and to the left after the Checkouts.
• The Changing Places toilet facilities are located to the rear of the Entrance Foyer.
• Parent and baby changing facilities are located to the rear left of the Entrance Foyer, to the right of the Swedish Restaurant and to the left after the Checkouts.

You are on Parking. Skip to the next section.

Parking

Collapse all Expand all

• Car Park View
  • The car park is located at the front of the store.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are 15+ designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked and signposted.
  • The surveyed Blue Badge parking bay dimensions are 260cm (width) x 510cm (depth).
  • There is a marked zone to both sides but not at the rear.
  • The width of the marked zone is 115cm.
  • The nearest designated bay is 40m from the accessible entrance.
  • The most accessible route from the Blue Badge parking has step-free level access and bollards.
  • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
• Charges and Restrictions View
  • Parking is free for all users.
• Electric Vehicle Charging Points View
  • There are 2 electric vehicle charging points.
  • The dimensions of the surveyed electric vehicle charging bay are 510cm (width) x 476cm (depth).
  • The controls are not at a suitable height for a wheelchair user.
  • The nozzle holster is not at a suitable height for a wheelchair user.
  • The charging points require an app.
  • There are no electric vehicle charging points designated for Blue Badge holders.
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Entrance (Main). Skip to the next section.

Entrance (Main)

• This entrance is located at the front right of the store.
• The approach to the entrance has bollards.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors at this entrance.
• The doors open by revolving.
• The width of the opening is 218cm.
• The doors have a low visual contrast.
• There is a button to slow down the speed of the revolving doors at a height of 90cm.
• There is step-free level access as you enter.

You are on Entrance (Accessible). Skip to the next section.

Entrance (Accessible)

• This entrance is located at the front right of the store.
• The approach to the entrance has bollards.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There is a single automatic door at this entrance.
• The door opens towards you.
• There is a push pad at a height of 80cm.
• The width of the opening is 86cm.
• There is a small lip on the threshold of the opening.
• The door has a low visual contrast.
• There is a push pad or push button to exit at a height of 81cm.
• The push pad to exit button is on the left, it is not clearly marked.
  There is also an adjoining locked manual door that can be unlocked from the inside using a push bar to open.
• There is step-free level access as you enter.

You are on Entrance Foyer. Skip to the next section.

Entrance Foyer

Collapse all Expand all

• Foyer View
  • There is step free access within the foyer.
  • The type of flooring in this area is carpet and vinyl.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Wayfinding signage is provided.
  • The foyer does not play background music.
  • There are no seats/chairs in the foyer.
  • There is a store host available within the foyer.
  • The lighting levels are varied.
• Play Area (Småland) View
  • There is a play area within the entrance foyer.
  • The play area is free of charge.
  • There is step-free access to the play area.
  • There is a clear unobstructed route to the play area.
  • The play area is clearly signed.
  • The play area counter is at a height of 110cm.
  • There is not a lowered section of the play area counter.
  • There is a hearing assistance system at the play area counter.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are not trained to use the hearing system.
  • There is step-free access within the play area.
  • There is not an/are not accessible toilet(s) available within the play area.
  • There are standard toilets available within the play area.
  • There are not ambulant cubicles available in the standard toilets.
  • Baby change facilities are not available within the play area.

You are on Changing Places (Entrance Foyer - Transfer Both Sides). Skip to the next section.

Changing Places (Entrance Foyer - Transfer Both Sides)

Collapse all Expand all

• Location and Access View
  • The Changing Places facility surveyed is located at the rear of the Entrance Foyer.
  • The Changing Places toilet is in addition to other toilet facilities.
  • There is a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
  • The distance from the accessible entrance is 15m.
  • The most accessible route to the Changing Places facility has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • A RADAR key is required for access to this facility.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 90cm.
  • The door has a locking handle (with a RADAR key to access).
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a low visual contrast.
  • The dimensions of the facility are 350cm (width) x 310cm (depth) and there is room for a wheelchair user to manoeuvre (180cm x 180cm).
• Toilet Details View
  • There is lateral transfer space on both sides of the toilet, however they are obstructed.
  • The transfer space on the right as you face the toilet is 80cm.
  • The transfer space on the left as you face the toilet is 230cm.
  • There is an elbow pad flush for the toilet.
  • There is no horizontal grab rail for the toilet.
  • There are vertical grab rails on both sides of the toilet.
  • The vertical grab rails have a high visual contrast.
  • There are dropdown rails on both sides of the toilet.
  • The dropdown rails have a low visual contrast.
  • The toilet seat is 50cm from the floor.
  • The toilet seat has a low visual contrast.
  • The toilet roll holder is located on the dropdown rail.
• Changing Bench and Hoist Details View
  • The changing bench is wall mounted and height adjustable.
  • The length of the changing bench is 190cm.
  • The facility hoist is powered overhead and accesses all areas.
• Other Facilities View
  • There is a height adjustable wash basin.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser has a low visual contrast.
  • The soap dispenser is 95cm from the floor.
  • There is a wall mounted towel dispenser.
  • The towel dispenser has a low visual contrast.
  • The towel dispenser is 96cm from the floor.
  • A wide paper roll dispenser is not available.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 91cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The facility has a waste bin, a nappy/incontinence items bin and a sanitary bin.
  • There are no coat hooks.
  • A privacy screen is not available.
  • The walls and floor visual contrast varies between low and high.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Toilet with Adaptations (Entrance Foyer - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Entrance Foyer - Right Hand Transfer)

Collapse all Expand all

• Access View
  • The toilet surveyed is located to the rear left of the Entrance Foyer.
  • The distance from the accessible entrance is 20m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial and ‘Not All Disabilities Are Visible’ signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 89cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a low visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 187cm (width) x 200cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 120cm (from the side of the toilet pan to the wall).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a low visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a low visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a low visual contrast.
  • The toilet seat is 47cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 93cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 73cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a low visual contrast.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 99cm from the floor.
  • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
  • The towel dispenser has a low visual contrast.
  • The towel dispenser is 88cm from the floor.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 95cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There is no shelf.
  • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
  • There are no coat hooks.
  • The walls and floor visual contrast varies between low and high.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Parent and Baby Room / Feeding Room (Entrance Foyer). Skip to the next section.

Parent and Baby Room / Feeding Room (Entrance Foyer)

• The room surveyed is located to the rear left of the Entrance Foyer.
• The distance from the accessible entrance is 20m.
• The most accessible route to the room has step-free level access.
• There is step-free level access into the room.
• There is pictorial signage on or near the door.
• The door opens inwards and has a high visual contrast.
• The width of the door opening is 76cm.
• Internally the door has a high visual contrast.
• The height of the baby change facility when in use is 93cm.
• There is a toilet, a wash basin, a hand dryer, a mirror and a coat hook in the room.
• The wash basin has a lever mixer tap.
• The room has a nappy/incontinence items bin and a sanitary bin.
• The walls and floor visual contrast varies between low and high.
• Lighting levels were even at the time of the survey.

You are on Lift (Entrance Foyer to Showroom). Skip to the next section.

Lift (Entrance Foyer to Showroom)

• The lift surveyed is located at the rear of the Entrance Foyer.
• The distance from the accessible entrance is 15m.
• The most accessible route to the lift has step-free level access.
• The Ground and First Floors are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have a medium colour contrast and tactile markings.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 109cm.
• The internal dimensions of the lift are 152cm (width) x 192cm (depth).
• The internal lift control buttons have tactile markings, a medium visual contrast and Braille markings.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a visual floor indicator, an audible announcer and a list of floor services/facilities.
• Lighting levels were even at the time of the survey.

You are on Stairs (Entrance Foyer to Showroom). Skip to the next section.

Stairs (Entrance Foyer to Showroom)

• The stairs surveyed are located to the left as you enter the store.
• The Ground and First Floors can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps have some clear markings and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 18cm.
• The depth of the steps is between 30cm and 45cm.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Area (Showroom). Skip to the next section.

Area (Showroom)

Collapse all Expand all

• Access and Circulation View
  • There is step-free access throughout the area.
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is carpet, vinyl, wood and laminate.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The majority of aisle widths are over 200cm.
  • The majority of routes between products are over 120cm.
  • There is a shortcut from the start of the Showroom to the Restaurant.
    There is a shortcut from Living Room Storage to Kitchen.
    There is a shortcut from Kitchen to Wardrobe.
  • The majority of shortcut widths are over 120cm.
  • There is high colour contrast between the walls and floor in the majority of corridors/walkways.
  • There are regular resting points available in this area.
  • There is a mixture of seating with and without armrests at the resting points.
  • There is a/are designated information point(s) available in this area.
  • There is a/are touchscreen(s) available at the designated information point(s).
  • Some of the designated information points are staffed.
  • There are planning area(s) available within this area.
  • The lighting levels in this area are varied.
• Signage View
  • Wayfinding signage is provided.
  • There is overhead directional signage with white lettering on a blue background.
    There are wayfinding arrows projected onto the floor.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does not play background music in public areas.
  • There is a hearing assistance system in the public areas of the building.
  • The system is a fixed loop.
  • There are fixed hearing loops at the payment counters in Kitchens and in Bedrooms.

You are on Planning Area (BESTÅ Living Room Storage). Skip to the next section.

Planning Area (BESTÅ Living Room Storage)

• The planning area is located in the Living Room area of the Showroom.
• There is step-free access to the planning area.
• There is a clear unobstructed route to the planning area.
• The lighting levels in the planning area are good.
• The standard height for desks is 74cm.
• There is sufficient space to write or sign documents on the desk(s).
• There is not a/are not height adjustable desk(s) available.
• There is not a hearing assistance system in the planning area.
• The seats do not have armrests.
• There is sufficient space for a wheelchair user to use the planning area.
• There is not a privacy room/area available.
• On screen BSL interpreters are not available.

You are on Planning Area (Kitchen). Skip to the next section.

Planning Area (Kitchen)

• The planning area is located in the Kitchen area of the Showroom.
• There is step-free access to the planning area.
• There is a clear unobstructed route to the planning area.
• The lighting levels in the planning area are varied.
• There is sufficient space to write or sign documents on the desk(s).
• There is a/are height adjustable desk(s) available.
• There is not a hearing assistance system in the planning area.
• There is sufficient space for a wheelchair user to use the planning area.
• There is a privacy room/area available.
• On screen BSL interpreters are not available.

You are on Planning Area (PAX Wardrobes). Skip to the next section.

Planning Area (PAX Wardrobes)

• The planning area is located in the Wardrobes and Storage area of the Showroom.
• There is step-free access to the planning area.
• There is a clear unobstructed route to the planning area.
• The lighting levels in the planning area are good.
• The height(s) of the counter(s) is/are high (110cm+).
• The standard height for desks is 75cm.
• There is sufficient space to write or sign documents on the desk(s).
• There is a/are height adjustable desk(s) available.
• There is not a hearing assistance system in the planning area.
• There is sufficient space for a wheelchair user to use the planning area.
• There is not a privacy room/area available.
• On screen BSL interpreters are not available.

You are on Eating and Drinking (Swedish Restaurant). Skip to the next section.

Eating and Drinking (Swedish Restaurant)

Collapse all Expand all

• Location and Service View
  • The Swedish Restaurant is located at the end of the Showroom.
  • The most accessible route has step-free level access.
  • This area has a counter where food and drink can be ordered, self service counters, staff who can provide assistance with ordering and numerous seating options.
  • Full table service is not available.
  • Menus are wall-mounted, available on a board, digital, online, pictorial and available on a mobile phone app.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws, takeaway cups and takeaway cutlery.
  • There is not a hearing assistance system.
• Order and Payment View
  • The payment counter was surveyed.
  • The counter is located to the right of the Swedish Restaurant.
  • There is step-free level access to the counter.
  • The height of the counter is 90cm.
  • There is not a lowered section at the counter.
  • The counter has glazed screens which may affect the ability of someone to lip read.
  • The height of the tray rail is 87cm.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor have a medium visual contrast.
  • Seating available in this area includes: chairs without armrests, armchairs, sofas, benches and stools.
  • Furniture available in this area includes: tables, coffee tables and booths.
  • Some chairs are fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is no (or very little) background noise in this area.
  • Lighting levels vary due to the use of large glazed walls.

You are on Toilet with Adaptations (Restaurant - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Restaurant - Left Hand Transfer)

Collapse all Expand all

• Access View
  • The toilet surveyed is located to the right of the Swedish Restaurant.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial and ‘Not All Disabilities Are Visible’ signage on or near the door.
  • The door opens inwards and has a high visual contrast.
  • The width of the door opening is 83cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a low visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 184cm (width) x 270cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet.
  • The lateral transfer space is 113cm (from the side of the toilet pan to the wall).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a low visual contrast.
  • There is no vertical grab rail for the toilet.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a low visual contrast.
  • The toilet seat is 47cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 115cm from the floor.
  • The wash basin and taps cannot be reached when seated on the toilet.
  • The wash basin is 73cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rail is on the left as you face the wash basin.
  • The wash basin grab rail has a low visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a low visual contrast.
  • The soap dispenser is 90cm from the floor.
  • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
  • The towel dispenser has a low visual contrast.
  • The towel dispenser is 86cm from the floor.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 89cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
  • There is one coat hook.
  • The coat hook is 128cm from the floor.
  • The walls and floor visual contrast varies between low and high.
  • Lighting levels were even at the time of the survey.

You are on Parent and Baby Room / Feeding Room (Swedish Restaurant). Skip to the next section.

Parent and Baby Room / Feeding Room (Swedish Restaurant)

• The room surveyed is located to the right of the Swedish Restaurant.
• The most accessible route to the room has step-free level access.
• There is step-free level access into the room.
• There is pictorial signage on or near the door.
• The door opens inwards and has a high visual contrast.
• The width of the door opening is 73cm.
• Internally the door has a high visual contrast.
• The height of the baby change facility when in use is 93cm.
• There is a toilet, a wash basin, a hand dryer, a mirror and a coat hook in the room.
• The wash basin has a lever mixer tap.
• The room has a nappy/incontinence items bin and a sanitary bin.
• The walls and floor visual contrast varies between low and high.
• Lighting levels were even at the time of the survey.

You are on Lift (Showroom to the Market Hall, Self-serve, Checkouts and Exit). Skip to the next section.

Lift (Showroom to the Market Hall, Self-serve, Checkouts and Exit)

• The lift surveyed is located beyond children's IKEA, to the left of the Restaurant.
• The most accessible route to the lift has step-free level access.
• The First and Ground Floors are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a medium visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 110cm.
• The internal dimensions of the lift are 153cm (width) x 193cm (depth).
• The internal lift control buttons have tactile markings, Braille markings and a medium visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a visual floor indicator and an audible announcer.
• Lighting levels were even at the time of the survey.

You are on Stairs (Showroom to the Market Hall, Self-serve, Checkouts and Exit). Skip to the next section.

Stairs (Showroom to the Market Hall, Self-serve, Checkouts and Exit)

• The stairs surveyed are located beyond children's IKEA, to the left of the Restaurant.
• The First and Ground Floors can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps have some clear markings and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 18cm.
• The depth of the steps is between 30cm and 45cm.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Area (Market Hall). Skip to the next section.

Area (Market Hall)

Collapse all Expand all

• Access and Circulation View
  • There is step-free access throughout the area.
  • There are doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is vinyl.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The majority of aisle widths are over 200cm.
  • The majority of routes between products are over 120cm.
  • There is a shortcut via a single heavy door in the Entrance Foyer to the Market Hall.
    There is a shortcut between Home Textiles and Rugs.
  • The majority of shortcut widths are over 120cm.
  • There is high colour contrast between the walls and floor in the majority of corridors/walkways.
  • There is a/are designated information point(s) available in this area.
  • There is a/are touchscreen(s) available at the designated information point(s).
  • Some of the designated information points are staffed.
  • The lighting levels in this area are varied.
• Signage View
  • Wayfinding signage is provided.
  • There is overhead directional signage with white lettering on a blue background.
    There are directional arrows projected onto the floor.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does not play background music in public areas.
  • There is not a hearing assistance system in the public areas of the building.

You are on Area (Self-serve). Skip to the next section.

Area (Self-serve)

Collapse all Expand all

• Access and Circulation View
  • There is step-free access throughout the area.
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is vinyl and concrete.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The majority of aisle widths are over 200cm.
  • The majority of routes between products are over 120cm.
  • There is high colour contrast between the walls and floor in the majority of corridors/walkways.
  • There is a/are designated information point(s) available in this area.
  • There is a/are touchscreen(s) available at the designated information point(s).
  • Some of the designated information points are staffed.
  • The lighting levels in this area are varied.
• Signage View
  • Wayfinding signage is provided.
  • There is overhead directional signage with white lettering on a blue background.
    There is location signage with white lettering and numbering on a red background.
    There is directional signage projected onto the floor.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does not play background music in public areas.
  • There is not a hearing assistance system in the public areas of the building.

You are on Checkouts. Skip to the next section.

Checkouts

• The checkout area is located at the end of Self-serve.
• There is step-free level access to the checkout area.
• The venue has standard checkouts and self-serve touchscreens.
• The queue width for the main checkouts is between 120cm and 150cm and there is no need to turn.
• The height of the payment counter is 101cm.
• There is not a lowered section at the counter.
• The counter has glazed screens which may affect the ability of someone to lip read.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• Lighting levels were even at the time of the survey, with unshaded light sources.
• The height of the self-serve touchscreen display ranges from 129cm to 161cm from the floor.
• The touchscreen has the following accessibility aids: a call for assistance button.
• The scanners for the self-serve checkouts are at a suitable height for a wheelchair user.
• The payment machines for the self-serve checkouts are at a suitable height for a wheelchair user.
• The packing areas for the self-serve checkouts are not at a suitable height for a wheelchair user.
• Assistance is available at the self-serve checkouts.

You are on Toilet with Adaptations (Checkouts - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Checkouts - Left Hand Transfer)

Collapse all Expand all

• Access View
  • The toilet surveyed is located to the left after the Checkouts.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial and ‘Not All Disabilities Are Visible’ signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 85cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a low visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 150cm (width) x 207cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 74cm (from the side of the toilet pan to the wall).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a low visual contrast.
  • There is no vertical grab rail for the toilet.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a low visual contrast.
  • The toilet seat is 47cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 113cm from the floor.
  • The wash basin and taps cannot be reached when seated on the toilet.
  • The wash basin is 78cm from the floor.
  • The wash basin has a lever mixer tap.
  • There are no vertical grab rails at the wash basin.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a low visual contrast.
  • The soap dispenser is 93cm from the floor.
  • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
  • The towel dispenser has a low visual contrast.
  • The towel dispenser is 125cm from the floor.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 93cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a waste bin and a nappy/incontinence items bin.
  • There are no coat hooks.
  • The walls and floor visual contrast varies between low and high.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Parent and Baby Room / Feeding Room (Checkouts). Skip to the next section.

Parent and Baby Room / Feeding Room (Checkouts)

• The room surveyed is located to the left after the Checkouts.
• The most accessible route to the room has step-free level access.
• There is step-free level access into the room.
• There is pictorial signage on or near the door.
• The door opens outwards and has a high visual contrast.
• The width of the door opening is 77cm.
• Internally the door has a high visual contrast.
• The height of the baby change facility when in use is 83cm.
• There is a toilet, a wash basin, a hand dryer, a mirror and a coat hook in the room.
• The wash basin has a lever mixer tap.
• The room has a waste bin, a nappy/incontinence items bin and a sanitary bin.
• The walls and floor visual contrast varies between low and high.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Food Market (Swedish Food Market). Skip to the next section.

Food Market (Swedish Food Market)

Collapse all Expand all

• Inside Access View
  • There is step-free access throughout the aisles.
  • The majority of aisles have a clear width of 120cm+ and are clear of obstructions.
  • The flooring throughout the aisles is vinyl.
  • There is high colour contrast between the walls and floor in the majority of areas.
  • Background music is not played.
  • The lighting levels are good.
• Checkout(s) View
  • There are 3 checkouts available within the shop.
  • There is step-free access to the checkout(s).
  • There is a clear unobstructed route to the checkout(s).
  • The checkout(s) is/are clearly signed.
  • The lighting levels at the checkouts are good.
  • There is a/are checkout(s) and self service till(s).
  • The height of the checkout(s) is/are 91cm.
  • Staff can provide assistance with using the self service till(s).
  • There is not a hearing assistance system at the checkout(s).
  • The chip & pin card machines are accessible from the checkout(s) (portable).

You are on Eating and Drinking (Swedish Bistro). Skip to the next section.

Eating and Drinking (Swedish Bistro)

Collapse all Expand all

• Location and Service View
  • The Swedish Bistro is located after the Checkouts.
  • The most accessible route has step-free level access.
  • This area has a counter where food and drink can be ordered, a self service counter, a touchscreen ordering service, staff who can provide assistance with ordering and designated seating.
  • Full table service is not available.
  • Menus are wall-mounted, digital, online, available on a touchscreen and pictorial.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws and takeaway cups.
  • There is not a hearing assistance system.
• Order and Payment View
  • The payment counter was surveyed.
  • The counter is located at the front of the food counter.
  • There is step-free level access to the counter.
  • The height of the counter is 92cm.
  • There is not a lowered section at the counter.
  • The counter has glazed screens which may affect the ability of someone to lip read.
  • The height of the touchscreen display ranges from 119cm to 177cm from the floor.
  • The touchscreen has the following accessibility aids: a call for assistance button.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a medium visual contrast.
  • Seating available in this area includes: chairs without armrests and high stools.
  • Furniture available in this area includes: tables and high tables.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is no (or very little) background noise in this area.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Entrance (Returns). Skip to the next section.

Entrance (Returns)

• This entrance is located at the front left of the store.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors at this entrance.
• The doors open by sliding.
• The width of the opening is 184cm.
• There is a small lip on the threshold of the opening.
• The doors have a low visual contrast.
• There is a second set of double automatic doors.
• The second set of doors open by sliding.
• The width of the opening is 194cm.
• The second set of doors have a low visual contrast.
• There is step-free level access as you enter.

You are on Counter (Returns). Skip to the next section.

Counter (Returns)

• The counter is located in the Customer Services area, to the right after the Checkouts.
• There is step-free level access to the counter.
• The height of the counter is 101cm.
• There is a lowered section at the counter.
• The height of the lowered section is 61cm.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• The height of the touchscreen display ranges from 122cm to 105cm from the floor.
• There is no (or very little) background noise in this area.
• The flooring is shiny.
• Lighting levels were even at the time of the survey.
• There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: armchairs, sofas and stools.
• Furniture available in this area includes: coffee tables.

You are on Counter (Click & Collect). Skip to the next section.

Counter (Click & Collect)

• The counter is located in the Customer Services area, to the right after the Checkouts.
• There is step-free level access to the counter.
• The height of the counter is 102cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• The height of the touchscreen display ranges from 98cm to 124cm from the floor.
• There is no (or very little) background noise in this area.
• The flooring is shiny.
• Lighting levels were even at the time of the survey.

You are on Exit (Bistro). Skip to the next section.

Exit (Bistro)

• The exit area is clearly signed.
• There is step-free level access at the exit.
• There are double automatic doors at this exit.
• The doors open by sliding.
• The width of the opening is 194cm.
• The doors have a low visual contrast.
• There is a second set of double automatic doors.
• The second set of doors open by sliding.
• The width of the opening is 184cm.
• There is a small lip on the threshold of the opening.
• The second set of doors have a low visual contrast.
• There is step-free level access as you exit.

You are on Exit. Skip to the next section.

Exit

• The exit area is clearly signed.
• There is step-free level access at the exit.
• There are double automatic doors at this exit.
• The doors open by sliding.
• The width of the opening is 128cm.
• The doors have a low visual contrast.
• There is a second set of double automatic doors.
• The second set of doors open by sliding.
• The width of the opening is 132cm.
• The second set of doors have a low visual contrast.
• There is step-free level access as you exit.

You are on Parking (Loading Area). Skip to the next section.

Parking (Loading Area)

Collapse all Expand all

• Car Park View
  • The car park is located at the front left of the store.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are no designated Blue Badge parking bays available.
• Charges and Restrictions View
  • Parking is free for all users.