You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • The store is located on Straiton Retail Park, east of Edinburgh, off the City of Edinburgh Bypass (A720).
    From the City of Edinburgh Bypass (A720) leave at the Straiton Interchange, the A701 exit toward City Centre/Peebles/A703.
    Follow signs for Straiton Retail Park (South) on to Straiton Road (A701).
    Head straight over at the roundabout and continue to the next roundabout, passing IKEA on the left.
    At the roundabout turn left on to Pentland Road.
    Take the next left marked IKEA, onto Costkea Way.
    After 150m take the slip road to the left to enter the IKEA car park.
  • There is a large open air car park with Blue Badge and Parent and Child bays.
  • For more information on getting to IKEA Edinburgh please click here (opens new tab).
• By Bus View
  • There is a bus stop within 150 metres of the store.
  • The nearest bus stop is located on Straiton Road, approximately 0.1 miles from IKEA Edinburgh.
    The bus stops are served by Lothian Buses bus routes 47, 67, 62B, R4, R5, X37, X47and X62.
  • For more information on Lothian Buses please click here (opens new tab).
• By Train View
  • The nearest Railway Station is Eskbank.
  • Eskbank Station is approximately 5.1 miles from IKEA Edinburgh.
    There are bus and taxi routes from the station to the store.
  • For more information on Eskbank Station facilities and train services please click here (opens new tab).
  • For more information on National Rail please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

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• Store Information View
  • Please click here for opening times and services available in this store.
  • Site maps are available within the store.
  • There is an assistive shopping service available within the store upon request.
  • There is not a/are not order and collection point(s) within the store.
  • The order and collection point(s) is/are located at another site.
  • There is a Pick and Delivery Service available within the store.
  • The Pick and Delivery Service is located at Customer Returns.
  • There are additional charges for the Pick and Delivery Service.
  • Wheelchairs are available to borrow within the store.
  • To obtain loan wheelchairs please contact a member of staff on arrival.
  • Specialist trollies are available to support accessible shopping.
  • There is a Safe/Quiet Place available within the store.
  • The Safe/Quiet Place is located in the first aid room.
  • Wifi is available throughout the store.
  • Documents/information can be provided in; large print on request and different languages.
  • There is not an assistance dog toilet or toileting area at the store/nearby.
  • Water bowls for assistance dogs are not available.
  • There is an/are accessible toilet(s) available within the store.
  • There is a Changing Places facility available within the store.
  • A water bowl for assistance dogs can be provided on request.
• Staff Information View
  • There is a member of staff trained in British Sign Language.
  • Staff receive disability awareness/equality training.
  • Staff do not receive deaf awareness training.
  • Site maps are wall mounted only, located at the start of the Showroom and Market Hall.
  • Home delivery can be arranged at any Information Desk. Delivery is chargeable.

You are on Parking. Skip to the next section.

Parking

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• Parking View
  • The store does have its own parking facilities.
  • The car park is located in front of the store, accessed off Costkea Way.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • The car park surface is well maintained and easy to travel on.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 10+ designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 480cm x 500cm (15ft 9in x 16ft 5in).
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Clearly marked/signposted parent and child parking bays are available.
  • All parking spaces are provided on a first come first served basis.
• Paying View
  • There are no parking charges for the car park.
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The entrance is clearly visible from the car park.
  • The surface on the approach to the entrance is tarmac and block paving.
  • There is not a road to cross between the car park and the entrance.
  • There is some tactile paving on dropped kerbs between the car park and the entrance.
  • The nearest designated Blue Badge parking bay is approximately 30m (32yd 2ft) from the main entrance.
• Drop-off Point(s) View
  • There is not a/are not clearly marked drop-off point(s).
• Comments View
  • There are two electric car charging bays in the car park.

You are on Approach. Skip to the next section.

Approach

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• Approach View
  • The surface of the approach is block paving.
  • There is step-free access on the approach.
• Ramp/Slope View
  • There is a slope with a very easy incline.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the front right of the building.
• The entrance area/door is clearly signed.
• There is step-free access at this entrance.
• There is a canopy or recess which provides weather protection at this entrance.
• The entrance door(s) does not/do not contrast visually with its immediate surroundings.
• The main door(s) open(s) by revolving.
• The door(s) is/are double width.
• The width of the door opening is 225cm.
• There is a member of staff available for assistance at this entrance.

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• Comments View
  • There is a button available to slow the speed of revolving door.
  • The height of the button is 99cm.
  • During busier periods the revolving door may be completely stopped, and access would be via a double width automatic door.
  • The width of the door opening is 220cm.

You are on Outside Access (Accessible Entrance). Skip to the next section.

Outside Access (Accessible Entrance)

• This information is for the entrance located at the front right of the building.
• The entrance area/door is clearly signed.
• There is step-free access at this entrance.
• There is not a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• The entrance door(s) does not/do not contrast visually with its immediate surroundings.
• The main door(s) open(s) automatically (towards you).
• The main automatic door(s) is/are push pad or push button activated.
• The push pad or push button is 80cm from floor level.
• The door(s) is/are double width but one door is locked.
• The width of the door opening is 86cm.
• There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• There is a member of staff available for assistance at this entrance.

You are on Entrance Foyer. Skip to the next section.

Entrance Foyer

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• Foyer View
  • There is step free access within the foyer.
  • The type of flooring in this area is carpet and vinyl.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Wayfinding signage is provided.
  • The foyer does play background music.
  • There are seats with armrests on both sides in the foyer.
  • There is a store host available within the foyer.
  • The lighting levels are varied.
  • There is a shortcut from the entrance foyer to Market Hall and Småland collection point.
    .
• Play Area (Småland) View
  • There is a play area within the entrance foyer.
  • The play area is free of charge.
  • There is step-free access to the play area.
  • There is a clear unobstructed route to the play area.
  • The play area is clearly signed.
  • The play area counter is at a height of 110cm.
  • There is not a lowered section of the play area counter.
  • There is a hearing assistance system at the play area counter.
  • The type of system is a fixed loop.
  • The hearing assistance system is not signed.
  • Staff are trained to use the hearing system.
  • There is step-free access within the play area.
  • There is not an/are not accessible toilet(s) available within the play area (Småland).
  • There are standard toilets available within the play area (Småland).
  • There are not ambulant cubicles available in the standard toilets.
  • Baby change facilities are not available within the play area (Småland).
• Comments View
  • Småland pick up point is located in the Market Hall.

You are on Entrance (Market Hall Shortcut). Skip to the next section.

Entrance (Market Hall Shortcut)

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• Entrance View
  • This information is for the entrance located at the rear of the entrance foyer.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 88cm.
  • There is a member of staff available for assistance at this entrance.

You are on Changing Places (Entrance Foyer). Skip to the next section.

Changing Places (Entrance Foyer)

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• Location and Access View
  • The facility is located to the rear of the entrance foyer.
  • The facility is approximately 18m (19yd 2ft) from the accessible entrance.
  • There is level access into the facility.
  • The facility surveyed is for the sole use of disabled people.
  • The colour contrast between the external door and wall is good.
  • The colour contrast between the internal door and wall is good.
  • You do need a key for the facility.
  • The key is a radar key.
  • The key can be obtained from a member of staff in the entrance foyer.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a locking handle.
  • The door has a horizontal grab rail.
  • The width of the door is 86cm.
  • The dimensions of the facility are 362cm x 354cm.
  • There is a clear 200cm x 180cm manoeuvring space in the facility.
  • The facility has a non-slip floor.
  • The colour contrast between the walls and floor is good.
• Toilet Details View
  • The facility toilet has a transfer space on both sides.
  • The transfer space on the right as you face the toilet is 80cm.
  • The transfer space on the left as you face the toilet is 231cm.
  • Dropdown rails are provided.
  • As you face the toilet the dropdown rail(s) is/are on both sides.
  • The colour contrast between the dropdown rail(s) and wall is good.
  • As you face the toilet there are vertical grab rails on both sides.
  • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
  • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a push button flush.
  • There is a toilet roll holder.
  • The height of the toilet roll holder is 58cm.
  • The toilet has a lid obstructing the back rest/cistern/wall.
  • The toilet seat colour contrast is poor.
  • There is an emergency alarm for the toilet.
  • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
• Changing Bench and Hoist Details View
  • The facility changing bench is wall mounted.
  • The facility changing bench height is adjustable.
  • The length of the facility changing bench is 190cm (6ft 3in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in the cubicle.
• Shower Details View
  • There is not a shower unit with a detachable shower head.
• Other Facilities View
  • A privacy screen is available.
  • The type of wash basin is adjustable.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Wall mounted grab rails are available at the wash basin.
  • As you face the wash basin, the wall mounted grab rails are on both sides.
  • The colour contrast between the grab rail(s) and wall is good.
  • There is a soap dispenser.
  • The height of the soap dispenser is 95cm.
  • Wide tear off paper roll is available.
  • The wide paper roll dispenser is not at the recommended height of 80cm-100cm.
  • There is a hand dryer.
  • The hand dryer is at the recommended height of 80cm-100cm.
  • There is a towel dispenser.
  • The towel dispenser is at the recommended height of 80cm-100cm.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is a/are general waste (with no lid), female sanitary and general domestic waste disposal units.
  • There is an emergency alarm for the facility.
  • The emergency pull cord alarm is within reach and fully functional.
  • There is not a coat hook.
  • There is not a flashing fire alarm beacon within the toilet.
  • The lighting levels are good.

You are on Accessible Toilet(s) (Entrance Foyer). Skip to the next section.

Accessible Toilet(s) (Entrance Foyer)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • The accessible toilet surveyed is not for the sole use of disabled people.
  • This accessible toilet is located to the rear left of the entrance foyer.
  • This accessible toilet is approximately 21m (22yd 2ft) from the accessible entrance.
  • There is step-free access into the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is tactile and pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 85cm.
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 187cm x 200cm (6ft 2in x 6ft 7in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 122cm (4ft).
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are general waste (with no lid) and female sanitary disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 120cm from the floor.
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 94cm (3ft 1in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 73cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 100cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 87cm (2ft 10in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 96cm (3ft 2in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is fair.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.

You are on Standard Toilet(s) (Entrance Foyer). Skip to the next section.

Standard Toilet(s) (Entrance Foyer)

• Standard toilet facilities are available.

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• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located to the left past the stairs as you enter the entrance foyer.
  • The female and male toilets are approximately 25m (27yd 1ft) from the accessible entrance.
  • There is step-free access into the female and male toilet(s).
  • There is tactile and pictorial signage on or near the toilet door.
  • There is not a lowered urinal in the male toilet(s).
  • An ambulant toilet with wall-mounted grab rails is not available.
  • The wash basin(s) tap type is push.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.

You are on Parent and Baby Room (Entrance Foyer). Skip to the next section.

Parent and Baby Room (Entrance Foyer)

• There is a parent and baby room for public use.
• The parent and baby room is located to the left past the stairs as you enter the entrance foyer.
• The parent and baby room is approximately 25m from the accessible entrance.
• There is step-free access into the parent and baby room.
• Staff do not need to be notified for use of the room.
• There is tactile, pictorial and written text signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 86cm (2ft 10in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 79cm.
• The wash basin tap type is push.
• There is/are not chair(s) in the parent and baby room.
• There is a toilet in the parent and baby room.
• There is not a flashing fire alarm beacon within the room.
• The lighting levels are good.

You are on Access to (the Showroom). Skip to the next section.

Access to (the Showroom)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located to the left as you enter the entrance foyer.
  • The stairs are approximately 5m from the accessible entrance.
  • The stairs are clearly visible from the entrance.
  • The floors which are accessible by stairs are G and 1.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a second lower handrail.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are good.
• Lift View
  • There is a lift for public use.
  • The lift is located at the rear of the entrance foyer.
  • The lift is clearly visible from the entrance.
  • The lift is approximately 15m (16yd 1ft) from the accessible entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are Entrance Foyer (G) and Showroom (1).
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width of the lift is 109cm (3ft 7in).
  • The dimensions of the lift are 170cm x 201cm (5ft 7in x 6ft 7in).
  • There are no separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

You are on Area (Showroom). Skip to the next section.

Area (Showroom)

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• Access and Circulation View
  • There is step-free access throughout the area.
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is vinyl.
  • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
  • The majority of aisle widths are over 200cm.
  • The majority of routes between products are over 120cm.
  • There is a shortcut from the start of the Showroom to the Restaurant.
    There is a shortcut from Living Room Storage to Kitchens.
    There is a shortcut from Kitchens to Bedrooms.
    There is a shortcut from Kitchens to Wardrobes.
  • There is good colour contrast between the walls and floor in all areas.
  • There are regular resting points available in this area.
  • There is a mixture of seating with and without armrests at the resting points.
  • There is a/are designated information point(s) available in this area.
  • There touchscreen(s) available at the designated information point(s).
  • Some of the designated information points are staffed.
  • There are planning area(s) available within this area.
  • Accessible play points are available in this area.
  • The lighting levels in this area are varied.
• Signage View
  • Wayfinding signage is provided.
  • There is overhead directional signage with white lettering on a blue background.
    There are wayfinding arrows projected onto the floor.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does play background music in public areas.
  • Music is played throughout the area.
  • There is not a hearing assistance system in the public areas of the building.
• Comments View
  • There are Information Points located throughout the Showroom.

You are on Planning Area (Interior Hub+ Living Room). Skip to the next section.

Planning Area (Interior Hub+ Living Room)

• The planning area is located in the Living Room area of the Showroom.
• There is step-free access to the planning area.
• There is a clear unobstructed route to the planning area.
• The lighting levels in the planning area are varied.
• The height(s) of the counter(s) is/are high (110cm+) .
• The distance between the floor and the lowest desk is 80cm.
• The distance between the floor and the highest desk is 95cm.
• There is sufficient space to write or sign documents on the desk(s).
• There is not a/are not height adjustable desk(s) available.
• There is not a hearing assistance system in the planning area.
• The seats do not have armrests.
• There is sufficient space for a wheelchair user to use the planning area.
• There is not a privacy room/area available.
• On screen BSL interpreters are not available.

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• Comments View
  • There is a quick sale point with a detachable keypad.

You are on Planning Area (BESTÅ Living Room Storage). Skip to the next section.

Planning Area (BESTÅ Living Room Storage)

• The planning area is located in the Living Room area of the Showroom.
• There is step-free access to the planning area.
• There is a clear unobstructed route to the planning area.
• The lighting levels in the planning area are good.
• The height(s) of the counter(s) is/are medium height (77cm - 109cm) .
• The standard height for desks is 99cm.
• There is sufficient space to write or sign documents on the desk(s).
• There is not a/are not height adjustable desk(s) available.
• There is not a hearing assistance system in the planning area.
• There are bar type stools only.
• There is sufficient space for a wheelchair user to use the planning area.
• There is not a privacy room/area available.
• On screen BSL interpreters are not available.

You are on Planning Area (Kitchen). Skip to the next section.

Planning Area (Kitchen)

• The planning area is located in the Kitchen area of the Showroom.
• There is step-free access to the planning area.
• There is a clear unobstructed route to the planning area.
• The lighting levels in the planning area are varied.
• The height(s) of the counter(s) is/are medium height (77cm - 109cm) .
• The standard height for desks is 74cm.
• There is sufficient space to write or sign documents on the desk(s).
• There is a/are height adjustable desk(s) available.
• There is a hearing assistance system in the planning area.
• The type of system is a fixed loop.
• The sound enhancement system is located on the reception desk.
• The hearing assistance system is not signed.
• Staff are trained to use the hearing system.
• There is a mixture of seating with and without armrests.
• There is sufficient space for a wheelchair user to use the planning area.
• There is a privacy room/area available.
• On screen BSL interpreters are not available.

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• Comments View
  • The Kitchen Planning Area works on an appointment system.
  • Appointments for Kitchen planning can be made online or in the store at the Kitchen department.
  • Customers may then wait until a team member is available.
  • Appointments cannot be guaranteed at busy or peak times.
  • There is a children's play area with play kitchen and TV screen.

You are on Planning Area (Beds - Work Desk). Skip to the next section.

Planning Area (Beds - Work Desk)

• The planning area is located in the Beds area of the Showroom.
• There is step-free access to the planning area.
• There is a clear unobstructed route to the planning area.
• The lighting levels in the planning area are good.
• The height(s) of the counter(s) is/are medium height (77cm - 109cm) .
• The standard height for desks is 70cm.
• There is sufficient space to write or sign documents on the desk(s).
• There is not a/are not height adjustable desk(s) available.
• There is not a hearing assistance system in the planning area.
• There is a mixture of seating with and without armrests.
• There is not sufficient space for a wheelchair user to use the planning area.
• There is a privacy room/area available.
• On screen BSL interpreters are not available.

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• Comments View
  • There is a quick sale point with a detachable card machine.

You are on Planning Area (PAX Wardrobes). Skip to the next section.

Planning Area (PAX Wardrobes)

• The planning area is located in the Wardrobes and Storage area of the Showroom.
• There is step-free access to the planning area.
• There is a clear unobstructed route to the planning area.
• The lighting levels in the planning area are varied.
• The height(s) of the counter(s) is/are medium height (77cm - 109cm) .
• The standard height for desks is 70cm.
• There is sufficient space to write or sign documents on the desk(s).
• There is not a/are not height adjustable desk(s) available.
• There is not a hearing assistance system in the planning area.
• There is a mixture of seating with and without armrests.
• There is sufficient space for a wheelchair user to use the planning area.
• There is not a privacy room/area available.
• On screen BSL interpreters are not available.

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• Comments View
  • There is an accessible play point in the planning area.

You are on Eating and Drinking (Restaurant). Skip to the next section.

Eating and Drinking (Restaurant)

• The following information is for the restaurant.

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• Location and Access View
  • The restaurant is located at the end of the Showroom.
  • There is step-free access to the restaurant.
  • There is step-free access within the restaurant.
  • There is ample room for a wheelchair user to manoeuvre.
  • The type of flooring in this area is vinyl.
  • The lighting levels are varied.
• Service and Menus View
  • Full table service is not available.
  • Food and/or drinks are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • This area does play background music.
  • Wifi is available within this area.
  • Plastic/takeaway cups are available.
  • Plastic/takeaway cutlery is not available.
  • Drinking straws are available.
  • There are menu boards/signs available.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are presented in contrasting colours.
  • Menus are clearly written.
  • Food allergy information is available on fixed boards.
  • The type of food served here is hot and cold meals and snacks.
• Counter View
  • The height of the service counter is 92cm .
  • There is not a lowered section of the counter.
  • The height of the tray counter/rail is 92cm.
  • There is not a hearing assistance system .
• Seating Area View
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • The nearest table is approximately 5m from the till/counter.
  • The distance between the floor and the lowest table is 72cm.
  • The distance between the floor and the highest table is 103cm.
• Comments View
  • There is a baby food warming station with a microwave and bottle warmer.
  • The height of the workstation is 91cm.
  • The height to the microwave controls is 141cm.
  • Restaurant staff are available to provide assistance.
  • There is a children's play area with play panels to the left as you enter the Restaurant.
  • There is a children's play panel outside the parent and baby room.

You are on Accessible Toilet(s) (Restaurant). Skip to the next section.

Accessible Toilet(s) (Restaurant)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located to the right of the Restaurant.
  • There is step-free access into the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is tactile and pictorial signage on or near the toilet door.
  • The door opens inwards.
  • The door is heavy.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 84cm.
  • The door does not have a horizontal grab rail.
  • The dimensions of the accessible toilet are 184cm x 271cm (6ft x 8ft 11in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • The height of the light switch/pull cord is 99cm from floor level.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 84cm (2ft 9in).
  • The transfer space is obstructed by the wash basin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are general waste (with no lid), female sanitary and non-infectious waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 116cm (3ft 10in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 94cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 86cm (2ft 10in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 90cm (2ft 11in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is fair.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.

You are on Standard Toilet(s) (Restaurant). Skip to the next section.

Standard Toilet(s) (Restaurant)

• Standard toilet facilities are available.

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• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located to the right of the Restaurant.
  • There is step-free access into the female and male toilet(s).
  • There is tactile and pictorial signage on or near the toilet door.
  • There is not a lowered urinal in the male toilet(s).
  • The lowered urinal does not contrast visually with the wall.
  • An ambulant toilet with wall-mounted grab rails is not available.
  • The wash basin(s) tap type is push.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.

You are on Parent and Baby Room (Restaurant). Skip to the next section.

Parent and Baby Room (Restaurant)

• There is a parent and baby room for public use.
• The parent and baby room is located to the right of the Restaurant.
• There is step-free access into the parent and baby room.
• Staff do not need to be notified for use of the room.
• There is tactile, pictorial and written text signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 87cm (2ft 10in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 80cm.
• The wash basin tap type is push.
• There is/are not chair(s) in the parent and baby room.
• There is a toilet in the parent and baby room.
• There is not a flashing fire alarm beacon within the room.
• The lighting levels are good.

You are on Access to (the Market Hall and Småland Collection Point). Skip to the next section.

Access to (the Market Hall and Småland Collection Point)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located beyond children's IKEA, to the left of the Restaurant.
  • The floors which are accessible by stairs are 1 and G.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a second lower handrail.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are good.
• Lift View
  • There is a lift for public use.
  • The lift is located beyond Children's IKEA, to the left of the stairs.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are 1 and G.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width of the lift is 104cm (3ft 5in).
  • The dimensions of the lift are 170cm x 202cm (5ft 7in x 6ft 8in).
  • There are no separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.

You are on Area (Market Hall). Skip to the next section.

Area (Market Hall)

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• Access and Circulation View
  • There is step-free access throughout the area.
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is vinyl.
  • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
  • The majority of aisle widths are over 200cm.
  • The majority of routes between products are over 120cm.
  • There is a shortcut between Home Textiles and Rugs.
    There is a shortcut between Home Decorations and area 1 of Self-serve.
    There is a shortcut between Home Decorations and aisle 21 of Self-serve.
  • There is good colour contrast between the walls and floor in all areas.
  • There are regular resting points available in this area.
  • There is a mixture of seating with and without armrests at the resting points.
  • There is a/are designated information point(s) available in this area.
  • There touchscreen(s) available at the designated information point(s).
  • Some of the designated information points are staffed.
  • The lighting levels in this area are varied.
• Signage View
  • Wayfinding signage is provided.
  • There is overhead directional signage with white lettering on a blue background.
    There are wayfinding arrows projected onto the floor.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does play background music in public areas.
  • Music is played throughout the area.
  • There is not a hearing assistance system in the public areas of the building.

You are on Area (Self-serve). Skip to the next section.

Area (Self-serve)

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• Access and Circulation View
  • There is step-free access throughout the area.
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is concrete.
  • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
  • The majority of aisle widths are over 200cm.
  • The majority of routes between products are over 120cm.
  • There is good colour contrast between the walls and floor in all areas.
  • There are regular resting points available in this area.
  • There is a mixture of seating with and without armrests at the resting points.
  • There is a/are designated information point(s) available in this area.
  • There is a/are touchscreen(s) available at the designated information point(s).
  • Some of the designated information points are staffed.
  • The lighting levels in this area are good.
• Signage View
  • Wayfinding signage is provided.
  • There is overhead directional signage with white lettering on a blue background.
    There is location signage with white lettering on a red background.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does play background music in public areas.
  • Music is played throughout the area.
  • There is not a hearing assistance system in the public areas of the building.
• Comments View
  • There is an area called Bargain Corner in Self-serve.
  • The width between the stock in Bargain Corner may vary.

You are on Checkouts. Skip to the next section.

Checkouts

• The checkouts are located at the end of Self-serve.
• There is step-free access to the checkouts.
• There is a clear unobstructed route to the checkouts.
• Checkouts are clearly signed.
• The lighting levels at the checkouts are good.
• There is a/are checkout(s) and self service till(s).
• The height of the checkout(s) is/are 101cm.
• Staff can provide assistance with using the self service till(s).
• There is a hearing assistance system at the checkouts.
• The following checkouts have a sound enhancement system; checkouts 1, 3, 5, 7, 9 and 11.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Staff are trained to use the hearing system.
• The chip & pin card machines are accessible from the checkouts (portable).

You are on Accessible Toilet(s) (Checkouts). Skip to the next section.

Accessible Toilet(s) (Checkouts)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located to the left after the checkouts.
  • There is step-free access into the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 86cm.
  • The door does not have a horizontal grab rail.
  • The dimensions of the accessible toilet are 150cm x 206cm (4ft 11in x 6ft 9in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 80cm (2ft 7in).
  • The transfer space is obstructed by a sanitary bin.
  • There is a flush, however it is not on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and general domestic waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 113cm (3ft 8in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 77cm (2ft 6in).
  • There are no vertical wall-mounted grab rails at the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 94cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 124cm (4ft 1in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 95cm (3ft 1in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is fair.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.

You are on Standard Toilet(s) (Checkouts). Skip to the next section.

Standard Toilet(s) (Checkouts)

• Standard toilet facilities are available.

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• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located to the left after the checkouts.
  • There is step-free access into the female and male toilet(s).
  • There is pictorial and written text signage on or near the toilet door.
  • There is not a lowered urinal in the male toilet(s).
  • An ambulant toilet with wall-mounted grab rails is not available.
  • There is not a lowered wash basin.
  • The wash basin(s) tap type is push.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.
  • There is a/are similar standard toilet(s) available.

You are on Parent and Baby Room (Checkouts). Skip to the next section.

Parent and Baby Room (Checkouts)

• The parent and baby room is located to the left after the checkouts.
• There is step-free access into the parent and baby room.
• Staff do not need to be notified for use of the room.
• There is tactile, pictorial and written text signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 87cm (2ft 10in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 80cm.
• The wash basin tap type is push.
• There is/are not chair(s) in the parent and baby room.
• There is a toilet in the parent and baby room.
• There is not a flashing fire alarm beacon within the room.
• The lighting levels are good.

You are on Food Market (Swedish Food Market). Skip to the next section.

Food Market (Swedish Food Market)

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• Inside Access View
  • There is step-free access throughout the aisles.
  • The majority of aisles have a clear width of 120cm+ and are clear of obstructions.
  • The flooring throughout the aisles is vinyl.
  • There is some flooring in aisles which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is some flooring in aisles with a very shiny finish which could cause issues with glare or be perceived as slippery.
  • There is good colour contrast between the walls and floor in all areas.
  • Background music is played.
  • The lighting levels are varied.
• Checkout(s) View
  • There is 1 checkout available within the shop.
  • There is step-free access to the checkout(s).
  • There is a clear unobstructed route to the checkout(s).
  • The checkout(s) is/are clearly signed.
  • The lighting levels at the checkouts are good.
  • There is a/are checkout(s).
  • The height of the checkout(s) is/are 92cm.
  • There is not a hearing assistance system at the checkout(s).
  • The chip & pin card machines are accessible from the checkout(s) (portable).

You are on Eating and Drinking (Bistro). Skip to the next section.

Eating and Drinking (Bistro)

• The following information is for the café.

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• Location and Access View
  • The café is located after the checkouts.
  • There is step-free access to the café.
  • There is step-free access within the café.
  • There is ample room for a wheelchair user to manoeuvre.
  • The type of flooring in this area is vinyl.
  • The lighting levels are good.
• Service and Menus View
  • Full table service is not available.
  • Food and/or drinks are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • This area does play background music.
  • Wifi is available within this area.
  • Plastic/takeaway cups are available.
  • Plastic/takeaway cutlery is available.
  • Drinking straws are available.
  • There are menu boards/signs available.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are presented in contrasting colours.
  • Menus are clearly written.
  • Food allergy information is available on fixed boards.
  • The type of food served here is hot dogs, meatballs and donuts.
• Counter View
  • The height of the service counter is 92cm .
  • There is not a lowered section of the counter.
  • There is not a hearing assistance system .
• Seating Area View
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • The nearest table is approximately 1m from the entrance/opening.
  • The nearest table is approximately 10m from the till/counter.
  • The distance between the floor and the lowest table is 72cm.
  • The distance between the floor and the highest table is 100cm.

You are on Outside Access (Customer Returns Entrance). Skip to the next section.

Outside Access (Customer Returns Entrance)

• This information is for the entrance located to the left as you face the store.
• The entrance area/door is clearly signed.
• There is step-free access at this entrance.
• There is a canopy or recess which provides weather protection at this entrance.
• The entrance door(s) does not/do not contrast visually with its immediate surroundings.
• The main door(s) open(s) automatically.
• The door(s) is/are double width.
• The width of the door opening is 188cm.
• There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• There is a second set of doors.
• The door(s) open(s) automatically.
• The door(s) is/are double width.
• The width of the door opening is 201cm.
• There are fixed barriers at this entrance.
• The minimum width between the bollards is 45cm.
• There is a member of staff available for assistance at this entrance.

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• Comments View
  • Wheelchair users need to use the gate to the right of the pickup area to enter via the Customer Returns entrance.
  • The gate is security controlled by camera.
  • Alternatively contact a member of staff near the entrance or in the entrance foyer.
  • The gate is light, opens towards you (pull) and is 99cm in width.

You are on Counter (Customer Returns). Skip to the next section.

Counter (Customer Returns)

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• Counter View
  • The counter is located in the customer services area, to the right after the checkouts.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a background which is patterned.
  • The lighting levels at the counter are good.
  • The height of the counter is 101cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section at the counter is 60cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is not a clear knee recess beneath the low/lowered section of the counter.
  • The counter is staffed.
  • There is not a hearing assistance system at the counter.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided near the counter.
  • The type of flooring in this area is vinyl.
• Seating Area View
  • There is a seating area close to the counter.
  • Access to the seating area is unobstructed.
  • There is a mixture of seating with and without armrests.
  • There is sufficient space for a wheelchair user to use the seating area.
• Comments View
  • Customer Services is operated by a ticket queuing system.
  • There is a touchscreen to obtain a ticket.
  • The height of the touchscreen is between 102cm and 120cm.
  • There is a children's play area in the seating area with play kitchens.

You are on Counter (Delivery). Skip to the next section.

Counter (Delivery)

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• Counter View
  • The counter is located in the Customer Services area, to the right after the checkouts.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a background which is patterned.
  • The lighting levels at the counter are good.
  • The height of the counter is 101cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is not a hearing assistance system at the counter.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided near the counter.
  • The type of flooring in this area is vinyl.
• Comments View
  • There is a terminal for Hertz Van Rental in the Customer Returns area for self-delivery.

You are on Exit (Bistro Exit). Skip to the next section.

Exit (Bistro Exit)

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• Exit View
  • This information is for the exit located to the left of the Swedish Food Market.
  • The exit area/door is clearly signed internally.
  • The exit is step-free.
  • There is a canopy or recess which provides weather protection at this exit.
  • The exit door(s) does/do contrast visually with its immediate surroundings.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 151cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 143cm.
  • There are bollards at this exit.
  • The minimum width between the bollards is 45cm.
  • There is a member of staff available for assistance at this exit.
• Comments View
  • Trolleys are not permitted in the pickup area.
  • Wheelchair users need to use the gate to the left of the exit to gain access to the car park.
  • The gate is light, opens away from you (push) and is 99cm in width.
  • The gate is security controlled by intercom.
  • The height of the intercom is 75cm.

You are on Exit. Skip to the next section.

Exit

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• Exit View
  • This information is for the exit located to the left of Customer Services.
  • The exit area/door is clearly signed internally.
  • The exit is step-free.
  • There is a canopy or recess which provides weather protection at this exit.
  • The exit door(s) does not/do not contrast visually with its immediate surroundings.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 210cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 188cm.
  • There is a small lip on the threshold of the exit, with a height of 2cm or below.
  • There are bollards at this exit.
  • The minimum width between the fixed barriers is 45cm.
  • There is a member of staff available for assistance at this exit.
• Comments View
  • Trolleys are not permitted in the pickup area.
  • Wheelchair users need to use the gate to the left of the exit to gain access to the car park.
  • The gate is light, opens away from you (push) and is 99cm in width.
  • The gate is security controlled by intercom.
  • The height of the intercom is 75cm.

You are on Parking (Pickup Area). Skip to the next section.

Parking (Pickup Area)

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• Parking View
  • The car park is located in front of the exit and Customer Returns.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park surface is tarmac.
  • The car park surface is well maintained and easy to travel on.
  • There is not a/are not Blue Badge parking bay(s) available.
  • Clearly marked/signposted parent and child parking bays are not available.
  • All parking spaces are provided on a first come first served basis.
• Paying View
  • There are no parking charges for the car park.
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are uneven surfaces.
  • The entrance is clearly visible from the car park.
  • The surface on the approach to the entrance is tarmac and block paving.
  • There is not a road to cross between the car park and the entrance.
  • There is some tactile paving on dropped kerbs between the car park and the entrance.
• Comments View
  • The pickup area is located in front of the exit and Customer Returns.
  • There is not a height restriction for the pickup area.
  • The car park surface is tarmac.
  • There are concrete bollards and metal rails by the pickup area to prevent trolleys being taken to the car park.