You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

Collapse all Expand all

• Store Information View
  • Please click here for opening times and services available in this store.
  • Site maps are not available within the store.
  • There is an assistive shopping service available within the store upon request.
  • There is a/are order and collection point(s) within the store.
  • The order and collection point(s) is/are located to the right after exiting the checkouts.
  • There is a Pick and Delivery Service available within the store.
  • The Pick and Delivery Service is located to the right after exiting the checkouts.
  • There are additional charges for the Pick and Delivery Service.
  • Wheelchairs are available to borrow within the store.
  • Specialist trollies are available to support accessible shopping.
  • There is a Safe/Quiet Place available within the store.
  • The Safe/Quiet Place is located in the first aid room.
  • Wifi is available throughout the store.
  • There is not an assistance dog toilet or toileting area at the store/nearby.
  • Water bowls for assistance dogs are not available.
  • There is an/are accessible toilet(s) available within the store.
  • There is a Changing Places facility available within the store.
• Staff Information View
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.

You are on Overview. Skip to the next section.

Overview

Collapse all Expand all

• About View
  • View information on opening times
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • The nearest step-free train station is Newcourt.
  • The nearest train station is Newcourt.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is step-free level access throughout, this may include the use of a lift.
  • Levels 0, 1 and 2 can be accessed via a standard lift, stairs and escalator.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

• There are 3 toilets with adaptations.
• Toilets with adaptations are located in Småland play area, by the restaurant and in the market hall.
• The transfer space varies between left and right in the toilets with adaptations.
• Ambulant toilet facilities are located in all of standard toilets in the entrance foyer, restaurant and market hall.
• The male and female step-free toilet facilities are located in the entrance foyer.
• The male and female step-free toilet facilities are located by the restaurant.
• The male and female step-free toilet facilities are located in the market hall.
• The Changing Places toilet facilities are located in the entrance foyer.
• Parent and baby changing facilities are located in the entrance foyer, by the restaurant and in the market hall.

You are on Parking (Open Air Car Park). Skip to the next section.

Parking (Open Air Car Park)

Collapse all Expand all

• Car Park View
  • The car park is located at the front of the store.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are 15+ designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked and signposted.
  • The surveyed Blue Badge parking bay dimensions are 231cm (width) x 430cm (depth).
  • There is a marked zone to both sides but not at the rear.
  • The width of the marked zone is 131cm.
  • The nearest designated bay is 27m from the front entrance.
  • The most accessible route from the Blue Badge parking has step-free level access and bollards.
  • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
• Charges and Restrictions View
  • Parking is free for all users.
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Parking (Sheltered Car Park). Skip to the next section.

Parking (Sheltered Car Park)

Collapse all Expand all

• Car Park View
  • The car park is located underneath the store.
  • The car park is sheltered.
  • The car park surface consists of tarmac.
  • The height of the restriction barrier is 240cm.
  • There are 15 designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked.
  • The surveyed Blue Badge parking bay dimensions are 230cm (width) x 473cm (depth).
  • There is a marked zone to both sides and rear.
  • The width of the marked zone is 124cm.
  • The nearest designated bay is 7m from the right accessible entrance.
  • The most accessible route from the Blue Badge parking has step-free level access and bollards.
  • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
• Charges and Restrictions View
  • Parking is free for all users.
• Electric Vehicle Charging Points View
  • There are 5 electric vehicle charging points.
  • The dimensions of the surveyed electric vehicle charging bay are 238cm (width) x 490cm (depth).
  • The controls are not at a suitable height for a wheelchair user.
  • The nozzle holster is not at a suitable height for a wheelchair user.
  • The charging points require tap and pay (contactless payment).
  • There are no electric vehicle charging points designated for Blue Badge holders.
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Entrance (Open Air Car Park). Skip to the next section.

Entrance (Open Air Car Park)

• This entrance is located at the front of the store.
• The approach to the entrance has bollards.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors at this entrance.
• The doors open by revolving.
• The width of the opening is 193cm.
• The doors have a low visual contrast.
• There is step-free level access as you enter.

You are on Entrance (Sheltered Car Park). Skip to the next section.

Entrance (Sheltered Car Park)

• This entrance is located in the sheltered car park.
• The approach to the entrance has bollards.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors at this entrance.
• The doors open by revolving.
• The width of the opening is 193cm.
• The doors have a low visual contrast.
• There is step-free level access as you enter.

You are on Entrance (Left Accessible). Skip to the next section.

Entrance (Left Accessible)

• This entrance is located at the left hand side of the entrance area as you face the store, between the car parking areas.
• The approach to the entrance has bollards.
• The entrance area is not clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There is a single automatic door at this entrance.
• The door opens towards you.
• There is a push pad at a height of 82cm.
• The width of the opening is 77cm.
• There is a small lip on the threshold of the opening.
• The door has a low visual contrast.
• There is a push pad or push button to exit at a height of 113cm.
• There is step-free level access as you enter.

You are on Entrance (Right Accessible). Skip to the next section.

Entrance (Right Accessible)

• This entrance is located at the right hand side of the entrance area as you face the store, between the car parking areas.
• The approach to the entrance has bollards.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There is a single automatic door at this entrance.
• The door opens towards you.
• There is a push pad at a height of 82cm.
• The width of the opening is 73cm.
• There is a small lip on the threshold of the opening.
• The door has a high visual contrast.
• There is a push pad or push button to exit at a height of 115cm.
• There is step-free level access as you enter.

You are on Lift (to Customer Returns). Skip to the next section.

Lift (to Customer Returns)

• The lift surveyed is located at the front of the store, to the left of the open air car park entrance.
• The distance from the store entrance on the left is 53m.
• The most accessible route to the lift has step-free level access.
• Levels 0 and 1 are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have a low visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 299cm.
• The internal dimensions of the lift are 299cm (width) x 295cm (depth).
• The internal lift control buttons have tactile markings and a low visual contrast.
• Some of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a visual floor indicator and a list of floor services/facilities.
• Lighting levels were even at the time of the survey.

You are on Stairs (to Customer Returns). Skip to the next section.

Stairs (to Customer Returns)

• The stairs surveyed are located at the front of the store, to the left of the open air car park entrance.
• Levels 0 and 1 can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps have some clear markings and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is between 30cm and 45cm.
• Lighting levels were even at the time of the survey.

You are on Entrance (Customer Returns). Skip to the next section.

Entrance (Customer Returns)

• This entrance is located on level 1, to the left as you exit the customer returns lift.
• The entrance area is not clearly signed.
• There is step-free level access at the entrance.
• There are double automatic doors at this entrance.
• The doors open by sliding.
• There is a push pad at a height of 221cm.
• The doors have a low visual contrast.
• There is a second set of double automatic doors.
• The second set of doors open by sliding.
• The width of the opening is 217cm.
• The second set of doors have a low visual contrast.
• There is step-free level access as you enter.

You are on Lift (to Upper Entrance Foyer). Skip to the next section.

Lift (to Upper Entrance Foyer)

• The lift surveyed is located in the entrance area, to the left of the stairs and escalator.
• The distance from the store entrance on the left is 10m.
• The most accessible route to the lift has step-free level access.
• Levels 0 and 1 are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have a low visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 139cm.
• The internal dimensions of the lift are 139cm (width) x 215cm (depth).
• The internal lift control buttons have tactile markings and a low visual contrast.
• Some of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a list of floor services/facilities, a separate door to exit and a visual floor indicator.
• Lighting levels were even at the time of the survey.

You are on Escalators (to Upper Entrance Foyer). Skip to the next section.

Escalators (to Upper Entrance Foyer)

• The escalators surveyed are located straight ahead after you enter via the left entrance.
• Levels 0 and 1 are accessed by escalators.
• The escalator steps are clearly marked.
• The foot (bottom) and head (top) of the escalators are clearly marked.
• Lighting levels were even at the time of the survey.

You are on Stairs (to Upper Entrance Foyer). Skip to the next section.

Stairs (to Upper Entrance Foyer)

• The stairs surveyed are located straight ahead after you enter via the left entrance.
• Levels 0 and 1 can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is between 30cm and 45cm.
• Lighting levels were even at the time of the survey.

You are on Entrance Foyer. Skip to the next section.

Entrance Foyer

Collapse all Expand all

• Foyer View
  • There is step free access within the foyer.
  • The type of flooring in this area is vinyl.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Wayfinding signage is provided.
  • The foyer does play background music.
  • There are sofas only in the foyer.
  • The lighting levels are good.
• Play Area (Småland) View
  • There is a play area within the entrance foyer.
  • The play area is free of charge.
  • There is step-free access to the play area.
  • There is a clear unobstructed route to the play area.
  • The play area is clearly signed.
  • The play area counter is at a height of 101cm.
  • There is not a lowered section of the play area counter.
  • There is not a hearing assistance system at the play area counter.
  • There is stepped access within the play area.
  • There is stepped access to rear part of the play area.
  • There is an/are accessible toilet(s) available within the play area.
  • There are standard toilets available within the play area.
  • There are not ambulant cubicles available in the standard toilets.
  • Baby change facilities are not available within the play area.

You are on Toilet with Adaptations (Småland - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Småland - Left Hand Transfer)

Collapse all Expand all

• Access View
  • The toilet surveyed is located in the Småland play area.
  • The distance from the Småland entrance is 6m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is no signage on or near the door.
  • The door opens outwards and has a medium visual contrast.
  • The width of the door opening is 84cm.
  • The door has a twist lock.
  • Internally the door has a medium visual contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 150cm (width) x 279cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 83cm (from the side of the toilet pan to the wall).
  • There is a lever flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 50cm from the floor.
  • The toilet seat has a high visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 87cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 73cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a medium visual contrast.
  • The soap dispenser is 93cm from the floor.
  • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
  • The towel dispenser has a low visual contrast.
  • The towel dispenser is 90cm from the floor.
  • There is not a hand dryer.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There is no shelf.
  • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
  • There are no coat hooks.
  • The walls and floor visual contrast varies between low and high.
  • Lighting levels were even at the time of the survey.
  • There is music played in this facility.

You are on Changing Places (Entrance Foyer and Checkouts - Transfer Both Sides). Skip to the next section.

Changing Places (Entrance Foyer and Checkouts - Transfer Both Sides)

Collapse all Expand all

• Location and Access View
  • The Changing Places facility surveyed is located in the entrance foyer.
  • The Changing Places toilet is in addition to other toilet facilities.
  • The distance from the entrance foyer lift is 10m.
  • The most accessible route to the Changing Places facility has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • A RADAR key is required for access to this facility.
  • The door opens outwards and has a medium visual contrast.
  • The width of the door opening is 83cm.
  • The door has a locking handle (with a RADAR key to access).
  • Internally the door has a medium visual contrast.
  • There is a grab rail on the internal door with a medium visual contrast.
  • The dimensions of the facility are 296cm (width) x 400cm (depth) and there is room for a wheelchair user to manoeuvre (180cm x 180cm).
• Toilet Details View
  • There is lateral transfer space on both sides of the toilet.
  • The transfer space on the right as you face the toilet is 145cm.
  • The transfer space on the left as you face the toilet is 80cm.
  • There is a push button flush on top of the cistern.
  • There is no horizontal grab rail for the toilet.
  • There are vertical grab rails on both sides of the toilet.
  • The vertical grab rails have a high visual contrast.
  • There are dropdown rails on both sides of the toilet.
  • The dropdown rails have a medium visual contrast.
  • The toilet seat is 49cm from the floor.
  • The toilet seat has a high visual contrast.
  • The toilet roll holder is located on the dropdown rail.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 98cm from the floor.
• Changing Bench and Hoist Details View
  • The changing bench is wall mounted and height adjustable.
  • The length of the changing bench is 160cm.
  • The facility hoist is powered overhead and accesses all areas.
• Other Facilities View
  • There is a height adjustable wash basin.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 104cm from the floor.
  • There is a wall mounted towel dispenser.
  • The towel dispenser has a high visual contrast.
  • The towel dispenser is 90cm from the floor.
  • A wide paper roll dispenser is available.
  • The height of the wide paper roll dispenser is 95cm.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 80cm from the floor.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a full length mirror.
  • There is no shelf.
  • The facility has a nappy/incontinence items bin and a sanitary bin.
  • There are multiple coat hooks.
  • The coat hooks are 97cm and 132cm from the floor.
  • A privacy screen is not available.
  • The walls and floor visual contrast varies between low and high.
  • Lighting levels were even at the time of the survey.
  • There is music played in this facility.

You are on Parent and Baby Room / Feeding Room (Entrance Foyer and Checkouts - Family Toilet). Skip to the next section.

Parent and Baby Room / Feeding Room (Entrance Foyer and Checkouts - Family Toilet)

• The room surveyed is located to the left as you exit the lift.
• The distance from the entrance foyer lift is 15m.
• The most accessible route to the room has step-free level access.
• There is step-free level access into the room.
• There is pictorial signage on or near the door.
• The door opens outwards and has a medium visual contrast.
• The width of the door opening is 83cm.
• Internally the door has a medium visual contrast.
• The height of the baby change facility when in use is 85cm.
• There is a toilet, a wash basin, a hand dryer and a mirror in the room.
• The wash basin has a sensor tap.
• The room has a nappy/incontinence items bin and a sanitary bin.
• The walls and floor visual contrast varies between low and high.
• Lighting levels were even at the time of the survey.
• There is music played in this facility.

You are on Parent and Baby Room / Feeding Room (Entrance Foyer and Checkouts). Skip to the next section.

Parent and Baby Room / Feeding Room (Entrance Foyer and Checkouts)

• The room surveyed is located to the left as you exit the lift.
• The distance from the entrance foyer lift is 16m.
• The most accessible route to the room has step-free level access.
• There is step-free level access into the room.
• There is pictorial signage on or near the door.
• The door opens outwards and has a medium visual contrast.
• The width of the door opening is 83cm.
• Internally the door has a medium visual contrast.
• The height of the baby change facility when in use is 89cm.
• There is a wash basin, a hand dryer, a mirror and a coat hook in the room.
• The wash basin has a sensor tap.
• The room has a nappy/incontinence items bin.
• Seating available in the room includes: armchairs.
• The walls and floor visual contrast varies between low and high.
• Lighting levels were even at the time of the survey.
• There is music played in this facility.

You are on Lift (to Showroom and Restaurant). Skip to the next section.

Lift (to Showroom and Restaurant)

• The lift surveyed is located to the left of the stairs and escalator in the entrance foyer.
• The distance from the entrance foyer lift is 14m.
• The most accessible route to the lift has step-free level access.
• Levels 1 and 2 are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have a low visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 139cm.
• The internal dimensions of the lift are 139cm (width) x 207cm (depth).
• The internal lift control buttons have tactile markings and a low visual contrast.
• Some of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a visual floor indicator and a list of floor services/facilities.
• Lighting levels were even at the time of the survey.

You are on Escalators (Showroom and Restaurant). Skip to the next section.

Escalators (Showroom and Restaurant)

• The escalators surveyed are located in the entrance foyer.
• Levels 1 and 2 are accessed by escalators.
• The escalator steps are clearly marked.
• The foot (bottom) and head (top) of the escalators are clearly marked.
• Lighting levels were even at the time of the survey.

You are on Stairs (Showroom and Restaurant). Skip to the next section.

Stairs (Showroom and Restaurant)

• The stairs surveyed are located in the entrance foyer.
• Levels 1 and 2 can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps have some clear markings and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is between 30cm and 45cm.
• Lighting levels were even at the time of the survey.

You are on Area (Showroom). Skip to the next section.

Area (Showroom)

Collapse all Expand all

• Access and Circulation View
  • There is step-free access throughout the area.
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is vinyl.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The majority of aisle widths are over 200cm.
  • The majority of routes between products are over 120cm.
  • There is a shortcut from the showroom entrance to the restaurant.
    There is a shortcut between living room storage and children's IKEA.
    There is a shortcut between workspaces and children's IKEA.
  • The majority of shortcut widths are over 120cm.
  • There is high colour contrast between the walls and floor in all areas.
  • There is a/are designated information point(s) available in this area.
  • There is a/are touchscreen(s) available at the designated information point(s).
  • The designated information point(s) is/are not staffed.
  • There are planning area(s) available within this area.
  • Accessible play points are available in this area.
  • The lighting levels in this area are good.
• Signage View
  • Wayfinding signage is provided.
  • There is overhead directional signage with white lettering and numbering on a blue background.
    There are directional arrows projected onto the floor.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does play background music in public areas.
  • Music is played throughout the area.
  • There is not a hearing assistance system in the public areas of the building.

You are on Planning Area (BESTÅ). Skip to the next section.

Planning Area (BESTÅ)

• The planning area is located in the living room section of the showroom.
• There is step-free access to the planning area.
• There is a clear unobstructed route to the planning area.
• The lighting levels in the planning area are good.
• The height(s) of the counter(s) is/are medium height (77cm - 109cm).
• There is not a hearing assistance system in the planning area.
• There are bar type stools only.
• There is not sufficient space for a wheelchair user to use the planning area.
• There is not a privacy room/area available.
• On screen BSL interpreters are not available.

You are on Planning Area (Kitchen). Skip to the next section.

Planning Area (Kitchen)

• The planning area is located in the kitchen section of the showroom.
• There is step-free access to the planning area.
• There is a clear unobstructed route to the planning area.
• The lighting levels in the planning area are good.
• The height(s) of the counter(s) is/are medium height (77cm - 109cm).
• The standard height for desks is 72cm.
• There is sufficient space to write or sign documents on the desk(s).
• There is not a/are not height adjustable desk(s) available.
• There is not a hearing assistance system in the planning area.
• The seats do not have armrests.
• There is sufficient space for a wheelchair user to use the planning area.
• There is not a privacy room/area available.
• On screen BSL interpreters are not available.

You are on Planning Area (Wardrobes and Storage). Skip to the next section.

Planning Area (Wardrobes and Storage)

• The planning area is located in the wardrobe and storage section of the showroom.
• There is step-free access to the planning area.
• There is a clear unobstructed route to the planning area.
• The lighting levels in the planning area are good.
• The distance between the floor and the lowest desk is 70cm.
• The distance between the floor and the highest desk is 89cm.
• There is sufficient space to write or sign documents on the desk(s).
• There is not a/are not height adjustable desk(s) available.
• There is not a hearing assistance system in the planning area.
• There are bar type stools and some chairs without armrests.
• There is sufficient space for a wheelchair user to use the planning area.
• There is not a privacy room/area available.
• On screen BSL interpreters are not available.

You are on Eating and Drinking (Restaurant). Skip to the next section.

Eating and Drinking (Restaurant)

Collapse all Expand all

• Location and Service View
  • The restaurant is located on level 2.
  • The most accessible route has step-free level access.
  • This area has numerous seating options, staff who can provide assistance with ordering and a counter where food and drink can be ordered.
  • Full table service is not available.
  • Menus are available on a board, digital and online.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, vegetarian and vegan.
  • The following are available: drinking straws.
  • There is not a hearing assistance system.
• Order and Payment View
  • The payment counter was surveyed.
  • The counter is located in front of the food counter.
  • There is step-free level access to the counter.
  • The height of the counter is 91cm.
  • There is not a lowered section at the counter.
  • The height of the tray rail is 85cm.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Seating available in this area includes: chairs without armrests, sofas, benches and high stools.
  • Furniture available in this area includes: tables, coffee tables, high tables and booths.
  • Some tables are fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Toilet with Adaptations (Restaurant - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Restaurant - Right Hand Transfer)

Collapse all Expand all

• Access View
  • The toilet surveyed is located to the right of the restaurant.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a medium visual contrast.
  • The width of the door opening is 83cm.
  • The door has a twist lock.
  • Internally the door has a medium visual contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 193cm (width) x 273cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 127cm (from the side of the toilet pan to the wall).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 50cm from the floor.
  • The toilet seat has a high visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 88cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 72cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 91cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 89cm from the floor.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a full length mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin and a sanitary bin.
  • There are no coat hooks.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.
  • There is music played in this facility.

You are on Parent and Baby Room / Feeding Room (Restaurant). Skip to the next section.

Parent and Baby Room / Feeding Room (Restaurant)

• The room surveyed is located to the right of the restaurant.
• The most accessible route to the room has step-free level access.
• There is step-free level access into the room.
• There is pictorial signage on or near the door.
• The door opens outwards and has a medium visual contrast.
• The width of the door opening is 83cm.
• Internally the door has a medium visual contrast.
• The height of the baby change facility when in use is 90cm.
• There is a wash basin, a hand dryer, a paper towel dispenser and a mirror in the room.
• The wash basin has a sensor tap.
• The room has a nappy/incontinence items bin.
• Seating available in the room includes: armchairs.
• The walls and floor visual contrast varies between low and high.
• Lighting levels were even at the time of the survey.
• There is music played in the facility.

You are on Lift (to Market Hall, Self-serve and Exit). Skip to the next section.

Lift (to Market Hall, Self-serve and Exit)

• The lift surveyed is located to the left after you exit the showroom area.
• The most accessible route to the lift has step-free level access.
• Levels 2 and 1 are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have a low visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 239cm.
• The internal dimensions of the lift are 239cm (width) x 215cm (depth).
• The internal lift control buttons have tactile markings and a low visual contrast.
• Some of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a separate door to exit, a visual floor indicator and a list of floor services/facilities.
• Lighting levels were even at the time of the survey.

You are on Stairs (to Market Hall, Self-serve and Exit). Skip to the next section.

Stairs (to Market Hall, Self-serve and Exit)

• The stairs surveyed are located to the left as you exit the showroom area.
• Levels 2 and 1 can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is between 30cm and 45cm.
• Lighting levels were even at the time of the survey.

You are on Area (Market Hall). Skip to the next section.

Area (Market Hall)

Collapse all Expand all

• Access and Circulation View
  • There is step-free access throughout the area.
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is vinyl.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The majority of aisle widths are over 200cm.
  • The majority of routes between products are over 120cm.
  • There is a shortcut between textiles and rugs.
    There is a shortcut between home organisation and home decoration.
  • The majority of shortcut widths are over 120cm.
  • There is high colour contrast between the walls and floor in all areas.
  • There is a/are designated information point(s) available in this area.
  • There is a/are touchscreen(s) available at the designated information point(s).
  • The designated information point(s) is/are not staffed.
  • The lighting levels in this area are good.
• Signage View
  • Wayfinding signage is provided.
  • There is overhead directional signage with white lettering and numbering on a blue background.
    There are directional arrows projected onto the floor.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does play background music in public areas.
  • Music is played throughout the area.
  • There is not a hearing assistance system in the public areas of the building.

You are on Toilet with Adaptations (Market Hall - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Market Hall - Left Hand Transfer)

Collapse all Expand all

• Access View
  • The toilet surveyed is located within the greenhouse section of the market hall.
  • The most accessible route to the toilet has step-free level access and manual doors.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a medium visual contrast.
  • The width of the door opening is 83cm.
  • The door has a twist lock.
  • Internally the door has a medium visual contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 209cm (width) x 220cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 141cm (from the side of the toilet pan to the wall).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 50cm from the floor.
  • The toilet seat has a high visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 88cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 73cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 90cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 90cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There is no shelf.
  • The cubicle has a waste bin and a nappy/incontinence items bin.
  • There are no coat hooks.
  • The height of the baby change facility when in use is 86cm.
  • The walls and floor visual contrast varies between low and high.
  • Lighting levels were even at the time of the survey.
  • Music is played in this facility.

You are on Area (Self-serve). Skip to the next section.

Area (Self-serve)

Collapse all Expand all

• Access and Circulation View
  • There is step-free access throughout the area.
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is vinyl.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The majority of aisle widths are over 200cm.
  • The majority of routes between products are over 120cm.
  • There is high colour contrast between the walls and floor in the majority of corridors/walkways.
  • There is a/are designated information point(s) available in this area.
  • There is a/are touchscreen(s) available at the designated information point(s).
  • The designated information point(s) is/are not staffed.
  • The lighting levels in this area are good.
• Signage View
  • Wayfinding signage is provided.
  • There is overhead directional signage with white lettering on a blue background.
    There is location signage with white lettering and numbering on a red background.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does not play background music in public areas.
  • There is not a hearing assistance system in the public areas of the building.

You are on Counter (Self-serve). Skip to the next section.

Counter (Self-serve)

• The counter is located in the self-serve area, to the right after the first left.
• There is step-free level access to the counter.
• The height of the counter is 111cm.
• There is a lowered section at the counter.
• The height of the lowered section is 65cm.
• There is not a hearing assistance system.
• The height of the touchscreen display ranges from 102cm to 133cm from the floor.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey.

You are on Checkouts. Skip to the next section.

Checkouts

• The checkout area is located at the end of self-serve area.
• There is step-free level access to the checkout area.
• The venue has standard checkouts and self-serve touchscreens.
• The queue width for the main checkouts is at least 150cm and there is no need to turn.
• The height of the payment counter is 102cm.
• There is not a lowered section at the counter.
• The counter has glazed screens which may affect the ability of someone to lip read.
• There is not a hearing assistance system.
• Lighting levels were even at the time of the survey.
• The height of the self-serve touchscreen display ranges from 132cm to 154cm from the floor.
• The scanners for the self-serve checkouts are at a suitable height for a wheelchair user.
• The payment machines for the self-serve checkouts are at a suitable height for a wheelchair user.
• The packing areas for the self-serve checkouts are not at a suitable height for a wheelchair user.
• Assistance is available at the self-serve checkouts.

You are on Food Market (Swedish Food Market). Skip to the next section.

Food Market (Swedish Food Market)

Collapse all Expand all

• Inside Access View
  • There is step-free access throughout the aisles.
  • The majority of aisles have a clear width of 120cm+ and are clear of obstructions.
  • The flooring throughout the aisles is vinyl.
  • There is some flooring in aisles with a very shiny finish which could cause issues with glare or be perceived as slippery.
  • There is high colour contrast between the walls and floor in all areas.
  • Background music is not played.
  • The lighting levels are good.
• Checkout(s) View
  • There is 1 checkout available within the shop.
  • There is step-free access to the checkout(s).
  • There is a clear unobstructed route to the checkout(s).
  • The checkout(s) is/are not clearly signed.
  • The lighting levels at the checkouts are good.
  • There is a/are checkout(s) and self service till(s).
  • The height of the checkout(s) is/are 91cm.
  • The height of the lowered section of the checkout(s) is 52cm.
  • There is not a clear knee recess beneath the low/lowered section(s) of the checkout(s).
  • Staff can provide assistance with using the self service till(s).
  • There is not a hearing assistance system at the checkout(s).
  • The chip & pin card machines are accessible from the checkout(s) (portable).
• Comments View
  • There are two self-service tills.
    
  • The height of the self-serve touchscreen display ranges from 118cm to 152cm from the floor.
  • The chip and pin card machine is at a height of 95cm.

You are on Eating and Drinking (Bistro). Skip to the next section.

Eating and Drinking (Bistro)

Collapse all Expand all

• Location and Service View
  • The bistro is located straight ahead after you exit the checkouts.
  • The most accessible route has step-free level access.
  • This area has a counter where food and drink can be ordered and staff who can provide assistance with ordering.
  • Full table service is not available.
  • Menus are digital, online and displayed on the counter.
  • The following dietary requirements can be catered for: vegetarian and vegan.
  • The following are available: drinking straws, takeaway cups and takeaway cutlery.
  • There is not a hearing assistance system.
• Order and Payment View
  • The payment counter was surveyed.
  • The counter is located straight ahead after you exit the checkouts.
  • There is step-free level access to the counter.
  • The height of the counter is 90cm.
  • There is not a lowered section at the counter.
  • The counter has windows which may affect the ability of someone to lip read.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor have a medium visual contrast.
  • Seating available in this area includes: high stools.
  • Furniture available in this area includes: tables and high tables.
  • The tables are fixed.
  • The surface height of the tables is not suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels were even at the time of the survey.

You are on Counter (Returns and Delivery). Skip to the next section.

Counter (Returns and Delivery)

• The counter is located to the right after you exit the checkouts.
• There is step-free level access to the counter.
• The height of the counter is 102cm.
• There is a lowered section at the counter.
• The height of the lowered section is 57cm.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• There is a fixed hearing assistance system which is not clearly signed.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey.
• The hearing assistance is only available on counters 1 and 3.
• There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: armchairs and sofas.
• Furniture available in this area includes: coffee tables.

You are on Counter (Collection Point). Skip to the next section.

Counter (Collection Point)

• The counter is located to the right after you exit the checkouts.
• There is step-free level access to the counter.
• The height of the counter is 102cm.
• There is not a lowered section at the counter.
• There is a fixed hearing assistance system which is not clearly signed.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey.
• The hearing assistance is only available on the left hand counter.

You are on Exit. Skip to the next section.

Exit

• The exit area is clearly signed.
• There is step-free level access at the exit.
• There are double automatic doors at this exit.
• The doors open by sliding.
• The width of the opening is 217cm.
• The doors have a low visual contrast.
• There is a second set of double automatic doors.
• The second set of doors open by sliding.
• The width of the opening is 221cm.
• The second set of doors have a low visual contrast.
• There is step-free level access as you exit.

You are on Lift (to Car Parking Areas). Skip to the next section.

Lift (to Car Parking Areas)

• The lift surveyed is located to the right after you exit the store.
• The distance from the store exit is 10m.
• The most accessible route to the lift has step-free level access.
• Levels 1 and 0 are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have a low visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 299cm.
• The internal dimensions of the lift are 299cm (width) x 295cm (depth).
• The internal lift control buttons have a low visual contrast and tactile markings.
• Some of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a list of floor services/facilities and a visual floor indicator.
• Lighting levels were even at the time of the survey.

You are on Travelators (to Car Parking Areas). Skip to the next section.

Travelators (to Car Parking Areas)

• The travelators surveyed are located to the left after you exit the store.
• Levels 1 and 0 are accessed by travelator.
• The foot (bottom) and head (top) of the travelators are clearly marked.
• Lighting levels were even at the time of the survey.

You are on Stairs (to Car Parking Areas). Skip to the next section.

Stairs (to Car Parking Areas)

• The stairs surveyed are located to the left after you exit the store.
• Levels 1 and 0 can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps have some clear markings and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is between 30cm and 45cm.
• Lighting levels were even at the time of the survey.

You are on Parking (Loading Zone - Open Air Car Park). Skip to the next section.

Parking (Loading Zone - Open Air Car Park)

Collapse all Expand all

• Car Park View
  • The car park is located to the right after you exit lifts from the store exit.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
• Charges and Restrictions View
  • Parking is free for all users.

You are on Parking (Loading Zone - Sheltered Car Park). Skip to the next section.

Parking (Loading Zone - Sheltered Car Park)

Collapse all Expand all

• Car Park View
  • The car park is located to the left after you exit the lifts from the store exit.
  • The car park is sheltered.
  • The car park surface consists of tarmac.
  • The height of the restriction barrier is 240cm.
• Charges and Restrictions View
  • Parking is free for all users.