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IKEA - Gateshead

Metro Park West, Pinetree Way, Gateshead, Swalwell, Newcastle upon Tyne, NE11 9XS

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Access Guide

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Getting Here

Getting Help and Assistance

  • Store Information View
    • Please click here for opening times and services available in this store.
    • Site maps are available within the store.
    • There is an assistive shopping service available within the store upon request.
    • There is loading and/or unloading assistance available upon request.
    • There is a/are order and collection point(s) within the store.
    • The order and collection point(s) is/are located at the front right of the building as you face it.
    • There is a Pick and Delivery Service available within the store.
    • The Pick and Delivery Service is located any sales desk.
    • There are additional charges for the Pick and Delivery Service.
    • Wheelchairs are available to borrow within the store.
    • Mobility scooters available to borrow within the store.
    • To obtain loan wheelchairs please contact a member of staff on arrival.
    • Specialist trollies are available to support accessible shopping.
    • There is a Safe/Quiet Place available within the store.
    • The Safe/Quiet Place is located in the first aid room.
    • Wifi is available throughout the store.
    • Documents/information can be provided in; Braille on request, large print on request and different languages on request.
    • There is not an assistance dog toilet or toileting area at the store/near by.
    • Water bowls for assistance dogs are not available.
    • There is an/are accessible toilet(s) available within the store.
    • There is not a Changing Places facility available within the store.
  • Staff Information View
    • Staff receive disability awareness/equality training.
    • There is not a member of staff trained in British Sign Language.
    • British Sign Language interpreters cannot be provided on request.
    • Staff do not receive deaf awareness training.

Parking (Main Car Park)

  • Parking View
    • The store does have its own parking facilities.
    • The car park is located in front of the store.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is block paving.
    • The car park surface is well maintained and easy to travel on.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 10+ designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 371cm x 601cm (12ft 2in x 19ft 9in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • Clearly marked/signposted parent and child parking bays are available.
    • All parking spaces are provided on a first come first served basis.
    • There is an additional car park for visitors.
  • Paying View
    • There are no parking charges for the car park.
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The entrance is clearly visible from the car park.
    • The surface on the approach to the entrance is block paving.
    • There is not a road to cross between the car park and the entrance.
    • The nearest designated Blue Badge parking bay is approximately 14m (15yd 11in) from the accessible entrance.
  • Drop-off Point(s) View
    • There is not a/are not clearly marked drop-off point(s).

Parking (Customer Collection Point Car Park)

  • Parking View
    • The store does have its own parking facilities.
    • The car park is located at the front right of the store, in front of the Customer Collection Point entrance.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is block paving.
    • The car park surface is well maintained and easy to travel on.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 2 designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 370cm x 487cm (12ft 2in x 15ft 12in).
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • Clearly marked/signposted parent and child parking bays are not available.
    • All parking spaces are provided on a first come first served basis.
    • There is an additional car park for visitors.
  • Paying View
    • There are no parking charges for the car park.
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The entrance is clearly visible from the car park.
    • The surface on the approach to the entrance is block paving.
    • There is not a road to cross between the car park and the entrance.
    • There is no tactile paving on dropped kerbs between the car park and the entrance.
    • The nearest designated Blue Badge parking bay is approximately 12m (13yd 4in) from the Customer Collection Point entrance.
  • Drop-off Point(s) View
    • There is not a/are not clearly marked drop-off point(s).

Approach (Main Entrance and Accessible Entrance)

  • Approach View
    • The surface of the approach is block paving.
    • The approach surface is uneven in places.
    • There is a/are fixed bollard(s) on the approach.
    • The bollard(s) does/do not have a good colour contrast to prevent them being hazardous to visually impaired people.
    • There is step-free access on the approach.
  • Ramp/Slope View
    • There is a slope with a very easy incline.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the store.
  • The entrance area/door is not clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) by revolving.
  • The door(s) is/are double width.
  • The width of the door opening is 229cm.
  • There is a member of staff available for assistance at this entrance.
  • Comments View
    • There is a button to slow the rotation of the doors for customers with mobility issues.
    • The height of the external button is 89cm.
    • The height of the internal button is 86cm.

Outside Access (Accessible Entrance)

  • This information is for the entrance located at the front of the store.
  • The entrance area/door is not clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (towards you).
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 87cm from floor level.
  • The door(s) is/are single width.
  • The width of the door opening is 84cm.
  • There is a member of staff available for assistance at this entrance.

Approach (Customer Returns Entrance)

  • Approach View
    • The surface of the approach is block paving.
    • There is step-free access on the approach.

Outside Access (Customer Returns Entrance)

  • This information is for the entrance located at the left hand side of the store.
  • The entrance area/door is not clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 278cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 300cm.
  • There is not a member of staff available for assistance at this entrance.

Entrance Foyer

  • Foyer View
    • There is step free access within the foyer.
    • The type of flooring in this area is concrete.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • Wayfinding signage is provided.
    • The foyer does play background music.
    • There is a mixture of seating with and without armrests in the foyer.
    • There is a store host available within the foyer.
    • Accessible play points available.
    • The lighting levels are good.
  • Play Area (Småland) View
    • There is a play area within the entrance foyer.
    • The play area is free of charge.
    • The play area offers inclusive play.
    • There is step-free access to the play area.
    • There is a clear unobstructed route to the play area.
    • The play area is clearly signed.
    • The play area counter is at a height of 101cm.
    • There is not a lowered section of the counter.
    • There is a hearing assistance system at the counter.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing system.
    • There is stepped access within the play area.
    • There are 4 unmarked steps without handrails leading up to the ball pit area.
    • There is not an/are not accessible toilet(s) available within the play area (Småland).
    • There are standard toilets available within the play area (Småland).
    • There are not ambulant cubicles available in the standard toilets.
    • Baby change facilities are not available within the play area (Småland).
  • Comments View
    • There is an IKEA Family touchscreen in the entrance foyer.
    • The height to the top of the touchscreen is 153cm.

Accessible Toilet(s) (Entrance Foyer)

  • There is an/are accessible toilet(s) for public use.
  • The accessible toilet was out of use at the time of the survey.
  • Location and Access View
    • The accessible toilet surveyed is not for the sole use of disabled people.
    • This accessible toilet is located in the entrance foyer, to the left as you enter via the accessible entrance.
    • This accessible toilet is approximately 15m (16yd 1ft) from the accessible entrance.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.

Standard Toilet(s) (Entrance Foyer)

  • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located in the entrance foyer, to the left as you enter via the accessible entrance.
    • The female toilet(s) is/are approximately 17m (18yd 1ft) from the accessible entrance.
    • There is step-free access to the female toilet(s).
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet with wall-mounted grab rails is available.
    • There is a horizontal grab rail to the left of the seat.
    • There is a lowered wash basin.
    • The height of the lowered wash basin is 75cm.
    • There are no vertical wall-mounted grab rails at the lowered wash basin.
    • The wash basin(s) tap type is lever twist.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located in the entrance foyer, to the left as you enter via the accessible entrance.
    • The male toilet(s) is/are approximately 21m (22yd 2ft) from the accessible entrance.
    • There is step-free access to the male toilet(s).
    • There is pictorial signage on or near the toilet door.
    • There is a lowered urinal.
    • The height of the lowered urinal is 51cm.
    • There are no vertical wall-mounted grab rails at the lowered urinal.
    • The lowered urinal does not contrast visually with the wall.
    • There is sufficient space for a wheelchair in front of the lowered urinal (90cm x 140cm).
    • An ambulant toilet with wall-mounted grab rails is available.
    • There are vertical and horizontal grab rails on the right hand side only.
    • There is a lowered wash basin.
    • The height of the lowered wash basin is 72cm.
    • There are no vertical wall-mounted grab rails at the lowered wash basin.
    • The wash basin(s) tap type is lever twist.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the store.
    • Baby change facilities are located in the first cubicle in the standard female toilets.
    • There is step-free access to the baby change facilities.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 101cm (3ft 4in).

Parent and Baby Room (Entrance Foyer)

  • There is a parent and baby room for public use.
  • The parent and baby room is located in the entrance foyer, to the left as you enter via the accessible entrance.
  • The parent and baby room is approximately 13m from the accessible entrance.
  • There is step-free access to the parent and baby room.
  • Staff do not need to be notified for use of the room.
  • There is pictorial and written text signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 105cm (3ft 5in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 95cm.
  • The wash basin tap type is push.
  • There is a/are chair(s) in the parent and baby room.
  • There is a chair with armrests on both sides.
  • There is not a toilet in the parent and baby room.
  • There is not a flashing fire alarm beacon within the room.
  • The lighting levels are good.

Area (Showroom)

  • Access and Circulation View
    • There is step-free access throughout the area.
    • There are not doors in corridors/walkways which have to be opened manually.
    • The type of flooring in corridors/walkways is concrete.
    • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
    • The majority of aisle widths are over 200cm.
    • The majority of routes between products are over 120cm.
    • There is a shortcut from the Showroom entrance to the Restaurant and Market Hall.
      There is a shortcut from Kitchens to Dining and Bedrooms.
      There is a shortcut from Kitchens to the Restaurant and Market Hall.
      There are 2 shortcuts from the end of the Showroom and the Restaurant to the Self-serve area and the Checkouts.
      The shortcuts to the Self-serve area and Checkouts are accessed by heavy, double doors.
    • The majority of shortcut widths are over 120cm.
    • There is good colour contrast between the walls and floor in all areas.
    • There is a/are regular resting points available in this area.
    • There is a mixture of seating with and without armrests at the resting points.
    • There is a/are designated information point(s) available in this area.
    • There touchscreen(s) available at the designated information point(s).
    • Some of the designated information points are staffed.
    • There are planning area(s) available within this area.
    • Accessible play points are available in this area.
    • The lighting levels in this area are good.
  • Signage View
    • Wayfinding signage is provided.
    • There is overhead directional and locational signage with white lettering on a blue background.
      There are directional arrows projected onto the floor in the Living Rooms, Living Room Storage, Work Spaces and Kitchens and Dining areas.
      There are black directional arrows marked on the floor in the Bedrooms, Wardrobes and Storage and Children's areas.
    • The colour, design and typeface of signs is consistent throughout the building.
    • Dementia friendly signage is not provided.
  • Audio View
    • This venue does play background music in public areas.
    • Music is played throughout the area.
    • There is a hearing assistance system in the public areas of the building.
    • The system is a fixed loop.
    • The fixed hearing loops are located at the designated Information Desks.
  • Comments View
    • There are "Design Your Own..." touchscreens throughout the Showroom.
    • The height to the top of the screens ranges from 106cm to 119cm.
    • There are IKEA Family touchscreens throughout the Showroom.
    • The height to the top of the touchscreens ranges from 131cm to 153cm.
    • There are slight thresholds into the room sets throughout the Showroom.

Planning Area (Living Room Soft Furnishings - Creative Hub+)

  • The planning area is located in the Living Room area of the Showroom.
  • There is step-free access to the planning area.
  • There is a clear unobstructed route to the planning area.
  • The lighting levels in the planning area are good.
  • The height(s) of the counter(s) is/are high (110cm+).
  • The distance between the floor and the lowest desk is 73cm.
  • The distance between the floor and the highest desk is 89cm.
  • The standard height for desks is 73cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • There is not a/are not height adjustable desk(s) available.
  • There is not a hearing assistance system in the planning area.
  • The seats do not have armrests.
  • There is sufficient space for a wheelchair user to use the planning area.
  • There is not a privacy room/area available.
  • On screen BSL interpreters are not available.

Planning Area (Living Room Storage)

  • The planning area is located in the Living Room area of the Showroom, just before the Living Room Storage area.
  • There is step-free access to the planning area.
  • There is a clear unobstructed route to the planning area.
  • The lighting levels in the planning area are good.
  • The height(s) of the counter(s) is/are medium height (77cm - 109cm).
  • The distance between the floor and the lowest desk is 76cm.
  • The distance between the floor and the highest desk is 96cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • There is not a/are not height adjustable desk(s) available.
  • There is not a hearing assistance system in the planning area.
  • There are bar type stools only.
  • There is sufficient space for a wheelchair user to use the planning area.
  • There is not a privacy room/area available.
  • On screen BSL interpreters are not available.

Planning Area (Kitchens)

  • The planning area is located in the Kitchens area of the Showroom.
  • There is step-free access to the planning area.
  • There is a clear unobstructed route to the planning area.
  • The lighting levels in the planning area are good.
  • The height(s) of the counter(s) is/are medium height (77cm - 109cm).
  • The distance between the floor and the lowest desk is 71cm.
  • The distance between the floor and the highest desk is 80cm.
  • The standard height for desks is 80cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • There is not a/are not height adjustable desk(s) available.
  • There is a hearing assistance system in the planning area.
  • The type of system is a fixed loop.
  • The sound enhancement system is located at the information desk at the front of the planning area.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing system.
  • There are bar type stools and a mixture of chairs with and without armrests.
  • There is sufficient space for a wheelchair user to use the planning area.
  • There is a privacy room/area available.
  • On screen BSL interpreters are not available.

Planning Area (Wardrobes and Storage)

  • The planning area is located in the Wardrobes and Storage area of the Showroom.
  • There is step-free access to the planning area.
  • There is a clear unobstructed route to the planning area.
  • The lighting levels in the planning area are good.
  • The height(s) of the counter(s) is/are medium height (77cm - 109cm).
  • The distance between the floor and the lowest desk is 100cm.
  • The distance between the floor and the highest desk is 80cm.
  • The standard height for desks is 100cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • There is not a/are not height adjustable desk(s) available.
  • There is not a hearing assistance system in the planning area.
  • There is sufficient space for a wheelchair user to use the planning area.
  • There is not a privacy room/area available.
  • On screen BSL interpreters are not available.

Eating and Drinking (Restaurant)

  • The following information is for the restaurant.
  • The restaurant is located after the Showroom.
  • Full table service is not available.
  • Food and/or drinks are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is 97cm.
  • There is not a lowered section of the counter.
  • The height of the tray counter/rail is 92cm.
  • There is not a hearing assistance system.
  • There is step-free access within the restaurant.
  • There is ample room for a wheelchair user to manoeuvre.
  • This area does play background music.
  • The type of flooring in this area is vinyl.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • The nearest table is approximately 1m from the entrance/opening.
  • The nearest table is approximately 4m from the till/counter.
  • The distance between the floor and the lowest table is 50cm.
  • The distance between the floor and the highest table is 104cm.
  • The standard height for tables is 71cm.
  • Wifi is available within this area.
  • Plastic/takeaway cups are available.
  • Plastic/takeaway cutlery is available.
  • Drinking straws are available.
  • There are menu boards/signs available.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are available.
  • Menus are presented in contrasting colours.
  • Food allergy information is available on hand held menus.
  • The type of food served here is hot and cold meals and snacks.
  • Menus are clearly written.
  • The lighting levels are good.
  • Comments View
    • There is a baby food heating area.
    • There is a nursing area to the right hand side of the restaurant.
    • There is a chair with armrests and an accessible play point in the nursing area.
    • There is a children's play area surrounded by seating in the right hand seating area of the restaurant.
    • The play area is accessed by a slight ramp (2.5 degrees) without handrails.
    • The width of the ramp is 94cm.

Accessible Toilet(s) (Restaurant)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is not for the sole use of disabled people.
    • This accessible toilet is located opposite the Restaurant.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 169cm x 212cm (5ft 7in x 6ft 11in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 105cm (3ft 5in).
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and non-infectious waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is not a mirror.
    • There is not a shelf next to the toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 87cm (2ft 10in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 105cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 93cm (3ft 1in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is fair.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is fair.
    • The lighting levels are good.
  • Comments View
    • There is a slight lip in the doorway to the accessible toilet.

Standard Toilet(s) (Restaurant)

  • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located opposite the Restaurant.
    • There is step-free access to the female and male toilet(s).
    • There is pictorial signage on or near the toilet door.
    • There is a lowered urinal in the male toilet(s).
    • The height of the lowered urinal is 50cm.
    • There are no vertical wall-mounted grab rails at the lowered urinal.
    • The lowered urinal does not contrast visually with the wall.
    • There is sufficient space for a wheelchair in front of the lowered urinal (90cm x 140cm).
    • An ambulant toilet with wall-mounted grab rails is available.
    • There are vertical and horizontal grab rails on the right hand side only.
    • There is a lowered wash basin.
    • The height of the lowered wash basin is 71cm.
    • There are no vertical wall-mounted grab rails at the lowered wash basin.
    • The wash basin(s) tap type is lever.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the store.
    • Baby change facilities are located in the standard female and male toilets.
    • There is step-free access to the baby change facilities.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
  • Comments View
    • The height of the baby change in the female toilets is 104cm.
    • The height of the baby change in the male toilets is 99cm.

Parent and Baby Room (Restaurant)

  • There is a parent and baby room for public use.
  • The parent and baby room is located opposite the Restaurant.
  • There is step-free access to the parent and baby room.
  • Staff do not need to be notified for use of the room.
  • There is pictorial and written text signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 95cm (3ft 1in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 84cm.
  • The wash basin tap type is push.
  • There is a/are chair(s) in the parent and baby room.
  • There is a chair with armrests on both sides.
  • There is not a toilet in the parent and baby room.
  • There is not a flashing fire alarm beacon within the room.
  • The lighting levels are good.

Access to (the Market Hall)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located to the rear left as you exit the Showroom and Restaurant areas.
    • Signs indicating the location of the stairs are not available from the entrance.
    • The floors which are accessible by stairs are levels 0 and 1.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a second lower handrail.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are good.
  • Escalator(s) View
    • Escalators can be used to access other floors.
    • The escalator(s) is/are located to the rear left as you exit the Showroom and Restaurant areas.
    • Signs indicating the location of the escalators are not available from the entrance.
    • The escalators only go up.
    • The floors which are accessible by escalator(s) are levels 0 and 1.
    • The escalator(s) steps are clearly marked.
    • The foot and head of the escalator(s) are clearly marked.
    • The lighting levels at the escalator(s) are good.
  • Lift View
    • There is a lift for public use.
    • The lift is located to the rear left as you exit the Showroom and Restaurant areas.
    • The lift is a standard lift.
    • A member of staff does not need to be notified for use of the lift.
    • The floors which are accessible by this lift are levels 0 and 1.
    • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
    • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
    • Lift doors do not contrast visually with lift lobby walls.
    • The external controls for the lift are within 90cm - 110cm from the floor.
    • The colour contrast between the external lift controls and the control plate is good.
    • The colour contrast between the external lift control plate and the wall is poor.
    • The clear door width of the lift is 236cm (7ft 9in).
    • The dimensions of the lift are 261cm x 420cm (8ft 7in x 13ft 9in).
    • There are separate entry and exit doors in the lift.
    • There is not a mirror to aid reversing out of the lift.
    • There is not a list of floor services available within the lift.
    • The lift does have a visual floor indicator.
    • The lift does have an audible announcer.
    • The internal controls for the lift are within 90cm - 120cm from the floor.
    • There is a hearing loop system.
    • The lift does not have Braille markings.
    • The lift does have tactile markings.
    • The lighting levels in the lift are good.
    • There is a/are similar lift(s) available.

Area (Market Hall)

  • Access and Circulation View
    • There is step-free access throughout the area.
    • There are not doors in corridors/walkways which have to be opened manually.
    • The type of flooring in corridors/walkways is concrete.
    • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
    • The majority of aisle widths are over 200cm.
    • The majority of routes between products are over 120cm.
    • There is a shortcut from Cookshop and Tableware to Home Decoration.
      There is a shortcut from Textiles to Bathrooms.
    • The majority of shortcut widths are over 120cm.
    • There is good colour contrast between the walls and floor in all areas.
    • There is a mixture of seating with and without armrests at the resting points.
    • There is a/are designated information point(s) available in this area.
    • There touchscreen(s) available at the designated information point(s).
    • The designated information point(s) is/are not staffed.
    • The lighting levels in this area are good.
  • Signage View
    • Wayfinding signage is provided.
    • There is overhead directional and locational signage with white lettering on a blue background.
    • The colour, design and typeface of signs is consistent throughout the building.
    • Dementia friendly signage is not provided.
  • Audio View
    • This venue does play background music in public areas.
    • Music is played throughout the area.
    • There is a hearing assistance system in the public areas of the building.
    • The system is a fixed loop.
    • The fixed hearing loop is located at the Information desk in Bathrooms.
  • Comments View
    • There is an IKEA Family touchscreen at the entrance to the Market Hall.
    • The height to the top of the touchscreen is 153cm.
    • There are price scanners throughout the Market Hall.
    • The height to the top of the price scanners is 130cm.

Accessible Toilet(s) (Market Hall)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is not for the sole use of disabled people.
    • This accessible toilet is located in the Bathrooms area of the Market Hall.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 84cm (2ft 9in).
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 160cm x 232cm (5ft 3in x 7ft 7in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has not got a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 90cm (2ft 11in).
    • The transfer space is obstructed by two waste bins.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and non-infectious waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is not a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a lid.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 76cm (2ft 6in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 71cm (2ft 4in).
    • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 79cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 93cm (3ft 1in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is poor.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.

Access to (Self-serve, Checkouts, Swedish Food Market, Bistro, Customer Services and Exit)

  • Travelator(s) View
    • Travelators can be used to access other floors.
    • The travelator(s) is/are located beyond Home Decoration in the Market Hall.
    • The travelators only go down.
    • The floors which are accessible by travelator(s) are levels 1 and 0.
    • The foot and head of the travelator(s) are clearly marked.
    • There is a bollard at the head of the travelator(s).
    • The lighting levels at the travelator(s) are good.
  • Lift View
    • There is a lift for public use.
    • The lift is located beyond Home Decoration in the Market Hall.
    • The lift is a standard lift.
    • A member of staff does not need to be notified for use of the lift.
    • The floors which are accessible by this lift are levels 1 and 0.
    • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
    • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
    • Lift doors do contrast visually with lift lobby walls.
    • The external controls for the lift are within 90cm - 110cm from the floor.
    • The colour contrast between the external lift controls and the control plate is good.
    • The colour contrast between the external lift control plate and the wall is poor.
    • The clear door width of the lift is 240cm (7ft 10in).
    • The dimensions of the lift are 233cm x 207cm (7ft 8in x 6ft 9in).
    • There are separate entry and exit doors in the lift.
    • There is not a mirror to aid reversing out of the lift.
    • There is not a list of floor services available within the lift.
    • The lift does have a visual floor indicator.
    • The lift does not have an audible announcer.
    • The internal controls for the lift are within 90cm - 120cm from the floor.
    • There is not a hearing loop system.
    • The lift does not have Braille markings.
    • The lift does have tactile markings.
    • The lighting levels in the lift are good.
  • Comments View
    • The stairs used to access the Market Hall from the Showroom and Restaurant can be used to access the Self-serve area (shown in photograph 9).
    • There are heavy, double doors next to the restaurant which lead to the Self-serve area (shown in photograph 10).
    • There are heavy, double doors next to the lifts which lead to the checkouts (shown in photograph 11).

Area (Self-serve)

  • Access and Circulation View
    • There is step-free access throughout the area.
    • There are not doors in corridors/walkways which have to be opened manually.
    • The type of flooring in corridors/walkways is concrete.
    • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
    • The majority of aisle widths are over 200cm.
    • The majority of routes between products are over 120cm.
    • There is a shortcut from the end of the Self-serve to the Restaurant.
    • The majority of shortcut widths are over 120cm.
    • There is good colour contrast between the walls and floor in the majority of corridors/walkways.
    • There is a/are regular resting points available in this area.
    • There is bench seating at the resting points.
    • There is a/are designated information point(s) available in this area.
    • There is a/are touchscreen(s) available at the designated information point(s).
    • The designated information point(s) is/are not staffed.
    • There planning area(s) available within this area.
    • Accessible play points available in this area.
    • The lighting levels in this area are good.
  • Signage View
    • Wayfinding signage is provided.
    • There is overhead and lower level signage showing the aisle and area designations throughout the area.
    • The colour, design and typeface of signs is consistent throughout the building.
    • Dementia friendly signage is not provided.
  • Audio View
    • This venue does play background music in public areas.
    • Music is played throughout the area.
    • There is a hearing assistance system in the public areas of the building.
    • The system is a fixed loop.
    • The fixed hearing loops are located at the Information Points.
  • Comments View
    • Bargain Corner is located at the far end of the Self-serve area, to the right of the checkouts.
    • The width between products in Bargain Corner may vary.
    • There are computers for stock checking next to the Information desks.
    • The height of the desks is 88cm.
    • The height to the top of the screens is 148cm.
    • There is a lowered screen at each set of computers.
    • The height to the lowered screen is 137cm.
    • There are IKEA Family touchscreens to the far end of the area, just before the checkouts.
    • The height to the top of the touchscreens is 145cm.

Checkouts

  • The checkouts are located ahead as you exit the Self-serve area.
  • There is step-free access to the checkouts.
  • There is a clear unobstructed route to the checkouts.
  • Checkouts are clearly signed.
  • The lighting levels at the checkouts are good.
  • There is a/are checkout(s) and self service till(s).
  • The height of the checkout(s) is/are 95cm.
  • Staff can provide assistance with using the self service till(s).
  • There is a hearing assistance system at the checkouts.
  • The following checkouts have a sound enhancement system; 3, 6, 8, 10, 12, and 13 and the left hand self-service tills in the middle set of 4.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing system.
  • The chip & pin card machines are accessible from the checkouts (portable).

Accessible Toilet(s) (Checkouts)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is not for the sole use of disabled people.
    • This accessible toilet is located to the left as you exit the checkouts.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards (automatically).
    • The door is push pad or push button activated.
    • The push pad or push button is 98cm from floor level.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 92cm (3ft).
    • The door does not have a horizontal grab rail.
    • The dimensions of the accessible toilet are 182cm x 204cm (5ft 12in x 6ft 8in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 120cm (3ft 11in).
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and non-infectious waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 51cm (1ft 8in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 90cm (2ft 11in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 110cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 88cm (2ft 11in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is fair.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is fair.
    • The lighting levels are good.

Standard Toilet(s) (Checkouts)

  • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located to the left as you exit the checkouts.
    • There is step-free access to the female toilet(s).
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet with wall-mounted grab rails is available.
    • There are vertical and horizontal grab rails on the left hand side only.
    • There is a lowered wash basin.
    • The height of the lowered wash basin is 76cm.
    • There are no vertical wall-mounted grab rails at the lowered wash basin.
    • The wash basin(s) tap type is lever twist.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located to the left as you exit the checkouts.
    • There is pictorial signage on or near the toilet door.
    • There is a lowered urinal.
    • The height of the lowered urinal is 50cm.
    • There are no vertical wall-mounted grab rails at the lowered urinal.
    • The lowered urinal does not contrast visually with the wall.
    • There is not sufficient space for a wheelchair in front of the lowered urinal (90cm x 140cm).
    • An ambulant toilet with wall-mounted grab rails is available.
    • There are vertical and horizontal grab rails on the right hand side only.
    • There is a lowered wash basin.
    • The height of the lowered wash basin is 76cm.
    • There are no vertical wall-mounted grab rails at the lowered wash basin.
    • The wash basin(s) tap type is lever twist.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.

Parent and Baby Room (Checkouts)

  • There is a parent and baby room for public use.
  • The parent and baby room is located to the left as you exit the checkouts.
  • There is step-free access to the parent and baby room.
  • Staff do not need to be notified for use of the room.
  • There is pictorial and written text signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 95cm (3ft 1in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 85cm.
  • The wash basin tap type is push.
  • There is a/are chair(s) in the parent and baby room.
  • There is a chair with armrests on both sides.
  • There is a toilet in the parent and baby room.
  • There is not a flashing fire alarm beacon within the room.
  • The lighting levels are good.

Food Market (Swedish Food Market)

  • Inside Access View
    • There is step-free access throughout the aisles.
    • The majority of aisles have a clear width of 120cm+ and are clear of obstructions.
    • The flooring throughout the aisles is concrete.
    • There is some flooring in aisles with a very shiny finish which could cause issues with glare or be perceived as slippery.
    • There is good colour contrast between the walls and floor in all areas.
    • Background music is played.
    • The lighting levels are good.
  • Checkout(s) View
    • There is 1 checkout available within the shop.
    • There is step-free access to the checkout(s).
    • There is a clear unobstructed route to the checkout(s).
    • The checkout(s) is/are not clearly signed.
    • The lighting levels at the checkouts are good.
    • There is a/are checkout(s).
    • The height of the checkout(s) is/are 91cm.
    • The height of the lowered section of the checkout(s) is 70cm.
    • There is a clear knee recess beneath the low/lowered section(s) of the checkout(s).
    • There is not a hearing assistance system at the checkout(s).
    • The chip & pin card machines are accessible from the checkout(s) (portable).

Eating and Drinking (Bistro)

  • The following information is for the café.
  • The café is located ahead after the checkouts.
  • There is step-free access to the café.
  • Full table service is not available.
  • Food and/or drinks are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is 90cm.
  • There is not a lowered section of the counter.
  • There is not a hearing assistance system.
  • There is step-free access within the café.
  • There is ample room for a wheelchair user to manoeuvre.
  • This area does play background music.
  • The type of flooring in this area is vinyl.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • The nearest table is approximately 1m from the entrance/opening.
  • The nearest table is approximately 6m from the till/counter.
  • The distance between the floor and the lowest table is 64cm.
  • The distance between the floor and the highest table is 91cm.
  • The standard height for tables is 91cm.
  • Wifi is available within this area.
  • Plastic/takeaway cups are available.
  • Plastic/takeaway cutlery is available.
  • Drinking straws are available.
  • There are menu boards/signs available.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are available.
  • Menus are presented in contrasting colours.
  • Food allergy information is available on hand held menus.
  • The type of food served here is hot and cold meals and snacks.
  • Menus are clearly written.
  • The lighting levels are good.

Counter (Customer Returns)

  • Counter View
    • The counter is located on the left as you enter via the Customer Returns entrance or to the left after the checkouts.
    • The counter is approximately 10m (10yd 2ft) from the Customer Returns entrance.
    • Clear signage for the counter is visible from the entrance.
    • There is step-free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is placed in front of a background which is patterned.
    • The lighting levels at the counter are good.
    • The height of the counter is 101cm.
    • There is sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • The height of the lowered section at the counter is 57cm.
    • There is sufficient space to write or sign documents on the lowered section of the counter.
    • There is not a clear knee recess beneath the low/lowered section of the counter.
    • The counter is staffed.
    • There is a hearing assistance system at the counter.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing system.
    • There is a touch screen.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided near the counter.
    • The type of flooring in this area is concrete.
  • Seating Area View
    • There is a seating area close to the counter.
    • Access to the seating area is unobstructed.
    • There are sofas only.
    • There is sufficient space for a wheelchair user to use the seating area.
  • Comments View
    • The Customer Service area operates on a ticket system.
    • The height to the top of the ticket machine is 124cm.
    • The fixed hearing loops are located on desks 3 and 6.

Counter (Home Delivery)

  • Counter View
    • The counter is located to the right after the checkouts.
    • The counter is clearly visible from the entrance.
    • There is step-free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is not placed in front of a background which is patterned.
    • The lighting levels at the counter are good.
    • The height of the counter is 102cm.
    • There is sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • The height of the lowered section at the counter is 57cm.
    • There is sufficient space to write or sign documents on the lowered section of the counter.
    • There is not a clear knee recess beneath the low/lowered section of the counter.
    • The counter is not staffed.
    • There is a hearing assistance system at the counter.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing system.
    • There is a touch screen.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided near the counter.
    • The type of flooring in this area is concrete.
  • Comments View
    • The Customer Service area operates on a ticket system.
    • The height to the top of the ticket machine is 124cm.
    • The fixed loop is located on desk 2.

Exit

  • Exit View
    • This information is for the exit located to the right after the checkouts.
    • The exit area/door is not clearly signed internally.
    • The exit is step-free.
    • There is a canopy or recess which provides weather protection at this exit.
    • The exit door(s) does not/do not contrast visually with its immediate surroundings.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 300cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 278cm.
    • There is not a member of staff available for assistance at this exit.
  • Comments View
    • These doors are also used as the Customer Returns entrance.

Approach (Customer Collection Point Entrance)

  • Approach View
    • The surface of the approach is block paving.
    • The approach surface is uneven in places.
    • There is a/are fixed bollard(s) on the approach.
    • The minimum width between the bollards/wall is 117cm.
    • The bollard(s) does/do not have a good colour contrast to prevent them being hazardous to visually impaired people.
    • There is step-free access on the approach.
  • Ramp/Slope View
    • There is a ramp/slope on the approach.
    • There is a slope with a very easy incline.

Outside Access (Customer Collection Point Entrance)

  • This information is for the entrance located at the front right of the store.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 173cm.
  • There is not a member of staff available for assistance at this entrance.

Counter (Collection Point)

  • The Customer Collection Point does not have a counter.
  • There is an order collection screen showing the order numbers for orders being picked and ready to collect.
  • When your order number is displayed as ready to collect press the green button on the wall to collect your order.
  • The height of the green button is 128cm.
  • There is a seating area in the Customer Collection Point.
  • The seating is a mixture of armchairs and sofas.

Parking (Loading Bays)

  • The loading bays are located in front of the Exit/Customer Returns entrance.
  • The loading bays are 292cm wide and 520cm deep.
  • There is a dropped kerb without tactile markings.