You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

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• Store Information View
  • Please click here for opening times and services available in this store.
  • Site maps are available within the store.
  • There is a/are order and collection point(s) within the store.
  • The order and collection point(s) is/are located next to the entrance .
  • Wheelchairs are available for customer use and can be found at the main entrance. If you need assistance, please speak to the greeter at the entrance or visit the Customer Services department.
  • Specialist trollies are available to support accessible shopping.
  • There is not a Safe/Quiet Place available within the store.
  • Wifi is available throughout the store.
  • There is not an assistance dog toilet or toileting area at the store/nearby.
  • Water bowls for assistance dogs are available.
  • There is an/are accessible toilet(s) available within the store.
  • There is a Changing Places facility available within the store.
  • GoTo Shop is a supportive trolley seat for children, designed to make shopping easier for children with additional needs. To make use of the GoTo Shop, simply speak to the greeter at the front of the store or customer services who will be happy to help. Please note, the GoTo will need to be signed in and out due to safety requirements.
  • This store have also introduced 3 new family friendly trolleys; Double Baby, Twin Toddler and Baby/Toddler. There is one of each trolley in store and you should be able to find them close to the store entrance. Please speak to the greeter at the front of the store or customer services and they'll be able to advise.
• Staff Information View
  • There is a member of staff trained in British Sign Language.

You are on Overview. Skip to the next section.

Overview

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• About View
  • View information on opening times
• Parking and Public Transport View
  • The venue shares a car park which has Blue Badge parking available.
  • The name of the nearest car park is Millennium Retail Car Park.
  • The nearest train station is Westcombe Park.
  • The nearest underground station is North Greenwich.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is step-free level access throughout, this may include the use of a lift.
  • Access throughout may include manual doors.
  • Levels 0 and 1 can be accessed via a standard lift, stairs and escalator.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There are 5 toilets with adaptations.
  • Toilets with adaptations are located in the Entrance Foyer, Småland play area, at the rear of the Swedish Restaurant and in Market Hall.
  • The transfer space varies between left and right in the toilets with adaptations.
  • Dual Gender Neutral & Accessible Toilet: Please note that these facilities are designed for accessible users while remaining available to all.
  • The male and female standard toilet facilities are located in the Entrance Foyer, Småland play area, at the rear of the Swedish Restaurant and in Market Hall.
• Changing Places and Changing Facilities View
  • The Changing Places toilet facilities are located in the Entrance foyer.
  • Parent and baby changing facilities are located in the Entrance Foyer and at the rear of the Swedish Restaurant.

You are on Parking (Millennium Retail Customer Car Park). Skip to the next section.

Parking (Millennium Retail Customer Car Park)

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• Car Park View
  • The car park is located in front of the store on Bugsby's Way, Greenwich.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are 15+ designated Blue Badge parking bays available.
  • The Blue Badge bays are signposted and have markings which are faded.
  • The surveyed Blue Badge parking bay dimensions are 232cm (width) x 422cm (depth).
  • There is a marked zone to both sides and rear.
  • The width of the marked zone is 120cm.
  • The nearest designated bay is 14m from the main entrance.
  • The most accessible route from the Blue Badge parking has step-free level access and bollards.
  • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
  • The bollards are 224cm apart and contrast well with the surroundings.
    There is yellow reflective tape at the top of each bollard. Some are faded.
    There is a road to cross via a zebra crossing with tactile paving on either side.
• Charges and Restrictions View
  • Parking is free for all users.
  • Free parking for Blue Badge holders is restricted to 5 hours.
  • Clearly presented parking signs are available.
• Electric Vehicle Charging Points View
  • There are more than 20 electric vehicle charging points.
  • The dimensions of the surveyed electric vehicle charging bay are 243cm (width) x 468cm (depth).
  • The controls are not at a suitable height for a wheelchair user.
  • The nozzle holster is not at a suitable height for a wheelchair user.
  • The charging points require tap and pay (contactless payment).
  • There are no electric vehicle charging points designated for Blue Badge holders.
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Entrance (Main). Skip to the next section.

Entrance (Main)

• This entrance is located at the front centre of the store, opposite the car park.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors at this entrance.
• The doors open by revolving.
• The width of the opening is 278cm.
• The doors have a low visual contrast.
• There is step-free level access as you enter.

You are on Entrance Foyer. Skip to the next section.

Entrance Foyer

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• Foyer View
  • There is step free access within the foyer.
  • The type of flooring in this area is vinyl and concrete.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Wayfinding signage is provided.
  • The foyer does not play background music.
  • There is a mixture of seating with and without armrests in the foyer.
  • There is a greeter available within the foyer.
  • Accessible play points are available.
  • Wheelchairs are available for customer use and can be found at the main entrance. If you need assistance, please speak to the greeter at the entrance or visit the Customer Services department.
  • The lighting levels are good.
• Play Area (Småland) View
  • There is a play area within the entrance foyer.
  • The play area is free of charge.
  • The play area offers inclusive play.
  • There is step-free access to the play area.
  • There is a clear unobstructed route to the play area.
  • The play area is clearly signed.
  • The play area counter is at a height of 101cm.
  • There is not a lowered section of the play area counter.
  • There is not a hearing assistance system at the play area counter.
  • There is ramped/sloped access within the play area.
  • There is steep ramped access to the ball pit.
  • There is an/are accessible toilet(s) available within the play area.
  • There are standard toilets available within the play area.
  • There are not ambulant cubicles available in the standard toilets.
  • Baby change facilities are not available within the play area.

You are on Eating and Drinking (IKEA Café). Skip to the next section.

Eating and Drinking (IKEA Café)

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• Location and Service View
  • The IKEA Café is to the left after you enter the store.
  • The most accessible route has step-free level access.
  • This area has a counter where food and drink can be ordered, staff who can provide assistance with ordering and designated seating.
  • Full table service is not available.
  • Menus are wall-mounted, available on a board, online and pictorial.
  • The following dietary requirements can be catered for: vegetarian and vegan.
  • The following are available: drinking straws, takeaway cups and takeaway cutlery.
  • There is a fixed hearing assistance system which is not clearly signed.
  • The hearing assistance system was tested and working at the time of the survey.
• Order and Payment View
  • The payment counter was surveyed.
  • The counter is located at the rear of the café.
  • There is step-free level access to the counter.
  • The height of the counter is 90cm.
  • There is not a lowered section at the counter.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in this area includes: chairs without armrests, sofas and high stools.
  • Furniture available in this area includes: tables, coffee tables and high tables.
  • Some tables are fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is no (or very little) background noise in this area.
  • Lighting levels vary due to the use of large glazed walls.

You are on Changing Places (Entrance Foyer - Transfer Both Sides). Skip to the next section.

Changing Places (Entrance Foyer - Transfer Both Sides)

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• Location and Access View
  • The Changing Places facility surveyed is located to the left of the Entrance Foyer.
  • The Changing Places toilet is in addition to other toilet facilities.
  • The distance from the main entrance is 20m.
  • The most accessible route to the Changing Places facility has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • A RADAR key is required for access to this facility.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 81cm.
  • The door has a locking handle (with a RADAR key to access).
  • Internally the door has a high visual contrast.
  • There is not a grab rail on the internal door.
  • The dimensions of the facility are 296cm (width) x 375cm (depth) and there is room for a wheelchair user to manoeuvre (180cm x 180cm).
• Toilet Details View
  • There is lateral transfer space on both sides of the toilet, however the left side is obstructed.
  • The transfer space on the right as you face the toilet is 85cm.
  • The transfer space on the left as you face the toilet is 197cm.
  • There is an elbow pad flush for the toilet.
  • There is no horizontal grab rail for the toilet.
  • There is no vertical grab rail for the toilet.
  • There are dropdown rails on both sides of the toilet.
  • The dropdown rails have a high visual contrast.
  • The toilet seat is 44cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 67cm from the floor.
• Changing Bench and Hoist Details View
  • The changing bench is wall mounted and height adjustable.
  • The length of the changing bench is 177cm.
  • The facility hoist is powered overhead and accesses all areas.
• Other Facilities View
  • There is a height adjustable wash basin.
  • The wash basin has a lever mixer tap.
  • There are no vertical grab rails at the wash basin.
  • There is a wall mounted soap dispenser.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 80cm from the floor.
  • There is a wall mounted towel dispenser.
  • The towel dispenser has a low visual contrast.
  • The towel dispenser is 112cm from the floor.
  • A wide paper roll dispenser is not available.
  • There is not a hand dryer.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There is no shelf.
  • The facility has a nappy/incontinence items bin and a sanitary bin.
  • There is one coat hook.
  • The coat hook is 160cm from the floor.
  • A privacy screen is available.
  • The walls and floor visual contrast varies between low and high.
  • Lighting levels were even at the time of the survey.

You are on Toilet with Adaptations (Entrance Foyer - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Entrance Foyer - Left Hand Transfer)

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• Access View
  • The toilet surveyed is located to the left of the Entrance Foyer.
  • The distance from the main entrance is 16m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • Dual Gender Neutral & Accessible Toilet: Please note that these facilities are designed for accessible users while remaining available to all.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 82cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 170cm (width) x 236cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 111cm (from the side of the toilet pan).
  • There is a lever flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 89cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 73cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 72cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 91cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a waste bin and a sanitary bin.
  • There is one coat hook.
  • The coat hook is 160cm from the floor.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.
  • There is an identical toilet with adaptations next to this one. .

You are on Parent and Baby Room / Feeding Room (Entrance Foyer). Skip to the next section.

Parent and Baby Room / Feeding Room (Entrance Foyer)

• The room surveyed is located to the left of the Entrance Foyer.
• The distance from the main entrance is 14m.
• The most accessible route to the room has step-free level access.
• There is step-free level access into the room.
• There is pictorial signage on or near the door.
• The door opens outwards and has a high visual contrast.
• The width of the door opening is 81cm.
• Internally the door has a high visual contrast.
• The height of the baby change facility when in use is 105cm.
• There is a wash basin, a paper towel dispenser, an emergency alarm, a mirror and a coat hook in the room.
• The wash basin has a push tap.
• The room has a nappy/incontinence items bin.
• Seating available in the room includes: armchairs.
• The walls and floor visual contrast varies between low and high.
• Lighting levels were even at the time of the survey.

You are on Toilet with Adaptations (Småland Play Area - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Småland Play Area - Left Hand Transfer)

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• Access View
  • The toilet surveyed is located inside the Småland play area, on the right.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 82cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 145cm (width) x 232cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 85cm (from the side of the toilet pan).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 84cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 73cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 84cm from the floor.
  • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
  • The towel dispenser has a low visual contrast.
  • The towel dispenser is 99cm from the floor.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is no mirror.
  • There is no shelf.
  • The cubicle has a sanitary bin and a waste bin.
  • There are no coat hooks.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.

You are on Lift (Entrance Foyer to Showroom, Swedish Restaurant and Market Hall). Skip to the next section.

Lift (Entrance Foyer to Showroom, Swedish Restaurant and Market Hall)

• The lift surveyed is located to the right after you enter the store, next to the Småland Play Area.
• The distance from the main entrance is 16m.
• The most accessible route to the lift has step-free level access.
• Levels 0 and 1 are accessed by this lift.
• The lift door has a low visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have a low visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 229cm.
• The internal dimensions of the lift are 231cm (width) x 204cm (depth).
• The internal lift control buttons have a low visual contrast, Braille markings and tactile markings.
• The majority of the internal controls are at a suitable height for a wheelchair user.
• Internally the lift has: a separate door to exit, a visual floor indicator and a list of floor services/facilities.
• Lighting levels were even at the time of the survey.

You are on Escalators (Entrance Foyer to Showroom, Swedish Restaurant and Market Hall). Skip to the next section.

Escalators (Entrance Foyer to Showroom, Swedish Restaurant and Market Hall)

• The escalators surveyed are located to the right after you enter the store.
• Levels 0 and 1 are accessed by escalators.
• The escalator steps are unmarked.
• The foot (bottom) and head (top) of the escalators are not clearly marked.
• Lighting levels were even at the time of the survey.

You are on Stairs (Entrance Foyer to Showroom, Swedish Restaurant and Market Hall). Skip to the next section.

Stairs (Entrance Foyer to Showroom, Swedish Restaurant and Market Hall)

• The stairs surveyed are located to the right after you enter the store.
• Levels 0 and 1 can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 16cm.
• The depth of the steps is between 30cm and 45cm.
• Lighting levels were even at the time of the survey.

You are on Area (Showroom). Skip to the next section.

Area (Showroom)

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• Access and Circulation View
  • There is step-free access throughout the area.
  • There are doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is vinyl and wood.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The majority of aisle widths are over 200cm.
  • The majority of routes between products are over 120cm.
  • There is a shortcut from Living Room Storage to the Children's IKEA.
    There is a shortcut from Dining to IKEA Business.
    There is a shortcut from Dining to Bedrooms.
    There is a shortcut from Wardrobes and Storage to Market Hall.
    There is a shortcut from Children's IKEA to Decoration and Mirrors in Market Hall.
  • The majority of shortcut widths are over 120cm.
  • There is high colour contrast between the walls and floor in the majority of corridors/walkways.
  • There are regular resting points available in this area.
  • There is a mixture of seating with and without armrests at the resting points.
  • There is a/are designated information point(s) available in this area.
  • There is a/are touchscreen(s) available at the designated information point(s).
  • Some of the designated information points are staffed.
  • There are planning area(s) available within this area.
  • The lighting levels in this area are varied.
• Signage View
  • Wayfinding signage is provided.
  • There is overhead directional signage with white lettering and numbering on a blue background.
    There are directional arrows projected onto the floor.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does not play background music in public areas.
  • There is not a hearing assistance system in the public areas of the building.

You are on Planning Area (Storage). Skip to the next section.

Planning Area (Storage)

• The planning area is located on level 1, in the Storage area of the Showroom.
• There is step-free access to the planning area.
• There is a clear unobstructed route to the planning area.
• The lighting levels in the planning area are good.
• The height(s) of the counter(s) is/are medium height (77cm - 109cm).
• The standard height for desks is 91cm.
• There is sufficient space to write or sign documents on the desk(s).
• There is not a/are not height adjustable desk(s) available.
• There is not a hearing assistance system in the planning area.
• The seats do not have armrests.
• There is sufficient space for a wheelchair user to use the planning area.
• There is not a privacy room/area available.
• On screen BSL interpreters are not available.

You are on Planning Area (IKEA for Business). Skip to the next section.

Planning Area (IKEA for Business)

• The planning area is located on level 1, by the Kitchens area of the Showroom.
• There is step-free access to the planning area.
• There is a clear unobstructed route to the planning area.
• The lighting levels in the planning area are low.
• The height(s) of the counter(s) is/are high (110cm+).
• The standard height for desks is 91cm.
• There is sufficient space to write or sign documents on the desk(s).
• There is not a/are not height adjustable desk(s) available.
• There is not a hearing assistance system in the planning area.
• There are bar type stools and some chairs with armrests.
• There is sufficient space for a wheelchair user to use the planning area.
• There is a privacy room/area available.
• On screen BSL interpreters are not available.

You are on Planning Area (Kitchen Planning Studio). Skip to the next section.

Planning Area (Kitchen Planning Studio)

• The planning area is located on level 1, in the Kitchens area of the Showroom.
• There is step-free access to the planning area.
• There is a clear unobstructed route to the planning area.
• The lighting levels in the planning area are good.
• The height(s) of the counter(s) is/are medium height (77cm - 109cm).
• The distance between the floor and the lowest desk is 73cm.
• There is sufficient space to write or sign documents on the desk(s).
• There is a/are height adjustable desk(s) available.
• There is not a hearing assistance system in the planning area.
• The hearing assistance system is not signed.
• There is a mixture of seating with and without armrests.
• There is sufficient space for a wheelchair user to use the planning area.
• There is a privacy room/area available.
• On screen BSL interpreters are not available.

You are on Planning Area (Wardrobes). Skip to the next section.

Planning Area (Wardrobes)

• The planning area is located on level 1 by the Wardrobes area of the Showroom.
• There is step-free access to the planning area.
• There is a clear unobstructed route to the planning area.
• The lighting levels in the planning area are good.
• The height(s) of the counter(s) is/are high (110cm+).
• The distance between the floor and the lowest desk is 72cm.
• The distance between the floor and the highest desk is 91cm.
• There is sufficient space to write or sign documents on the desk(s).
• There is not a/are not height adjustable desk(s) available.
• There is not a hearing assistance system in the planning area.
• There are bar type stools and some chairs without armrests.
• There is sufficient space for a wheelchair user to use the planning area.
• There is not a privacy room/area available.
• On screen BSL interpreters are not available.

You are on Eating and Drinking (Swedish Restaurant). Skip to the next section.

Eating and Drinking (Swedish Restaurant)

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• Location and Service View
  • The Swedish Restaurant is located straight ahead after the Showroom area.
  • The most accessible route has step-free level access.
  • This area has self service counters, a counter where food and drink can be ordered, numerous seating options and staff who can provide assistance with ordering.
  • Full table service is not available.
  • Menus are digital, online, wall-mounted, pictorial and displayed on the counter.
  • The following dietary requirements can be catered for: lactose free, vegetarian, vegan, nut allergy, dairy free and gluten free.
  • There is a fixed hearing assistance system which is not clearly signed.
  • The hearing assistance system was tested and working at the time of the survey.
• Order and Payment View
  • The payment counter was surveyed.
  • The counter is located within the food court.
  • There is step-free level access to the counter.
  • The height of the counter is 85cm.
  • There is not a lowered section at the counter.
  • The height of the tray rail is 85cm.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in this area includes: chairs without armrests, sofas, high stools and benches.
  • Furniture available in this area includes: long tables, tables, high tables, coffee tables and booths.
  • Some chairs and tables are fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels vary due to the use of large glazed walls.

You are on Toilet with Adaptations (Swedish Restaurant - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Swedish Restaurant - Left Hand Transfer)

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• Access View
  • The toilet surveyed is located at the rear of the Swedish Restaurant.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 84cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 192cm (width) x 261cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 131cm (from the side of the toilet pan).
  • There is a lever flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 85cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 72cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 86cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 90cm from the floor.
  • There is a pull cord emergency alarm but it was tied up at the time of the survey.
  • There is a full length mirror.
  • There is no shelf.
  • The cubicle has a waste bin and a sanitary bin.
  • There are no coat hooks.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.

You are on Parent and Baby Room / Feeding Room (Swedish Restaurant). Skip to the next section.

Parent and Baby Room / Feeding Room (Swedish Restaurant)

• The room surveyed is located at the rear of the Swedish Restaurant.
• The most accessible route to the room has step-free level access.
• There is step-free level access into the room.
• There is pictorial signage on or near the door.
• The door opens outwards and has a high visual contrast.
• The width of the door opening is 81cm.
• Internally the door has a high visual contrast.
• The height of the baby change facility when in use is 105cm.
• There is a wash basin, a hand dryer, a paper towel dispenser, an emergency alarm, a mirror and a coat hook in the room.
• The wash basin has a push tap.
• The room has a nappy/incontinence items bin.
• Seating available in the room includes: armchairs.
• The walls and floor visual contrast varies between low and high.
• Lighting levels were even at the time of the survey.

You are on Lift (Swedish Restaurant, Showroom, Market Hall to Checkouts and Exit). Skip to the next section.

Lift (Swedish Restaurant, Showroom, Market Hall to Checkouts and Exit)

• The lift surveyed is located at the rear of the Swedish Restaurant.
• The most accessible route to the lift has step-free level access.
• Levels 1 and 0 are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a low visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 100cm.
• The internal dimensions of the lift are 132cm (width) x 181cm (depth).
• The internal lift control buttons have tactile markings, Braille markings and a low visual contrast.
• Some of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a separate door to exit, a visual floor indicator, an audible announcer and a list of floor services/facilities.
• Lighting levels were even at the time of the survey.

You are on Area (Market Hall). Skip to the next section.

Area (Market Hall)

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• Access and Circulation View
  • There is step-free access throughout the area.
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is carpet and concrete.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The majority of aisle widths are over 200cm.
  • The majority of routes between products are over 120cm.
  • There is a shortcut from Tableware and Cook Shop to Lighting Market.
    There is a shortcut from Bath Stop to Lighting.
    There is a shortcut from Rugs to Decoration and Mirrors.
  • The majority of shortcut widths are over 120cm.
  • There is high colour contrast between the walls and floor in the majority of corridors/walkways.
  • There is a/are designated information point(s) available in this area.
  • There is a/are touchscreen(s) available at the designated information point(s).
  • Some of the designated information points are staffed.
  • The lighting levels in this area are varied.
• Signage View
  • Wayfinding signage is provided.
  • There is overhead directional signage with white lettering and numbering on a blue background.
    There are directional arrows projected onto the floor.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does play background music in public areas.
  • Music is played throughout the area.
  • There is not a hearing assistance system in the public areas of the building.

You are on Toilet with Adaptations (Market Hall - Home Organisation - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Market Hall - Home Organisation - Right Hand Transfer)

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• Access View
  • The toilet surveyed is located on level 1, in the Home Organisation area of Market Hall.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens inwards and has a high visual contrast.
  • The width of the door opening is 86cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 270cm (width) x 384cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 155cm (from the side of the toilet pan).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 93cm from the floor.
  • The wash basin and taps cannot be reached when seated on the toilet.
  • The wash basin is 72cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 87cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 90cm from the floor.
  • There is a pull cord emergency alarm but it was tied up at the time of the survey.
  • There is a full length mirror.
  • There is no shelf.
  • The cubicle has a sanitary bin.
  • There is one coat hook.
  • The coat hook is 160cm from the floor.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.

You are on Lift (Market Hall to Glasshouse, Self-serve, Checkouts and Exit). Skip to the next section.

Lift (Market Hall to Glasshouse, Self-serve, Checkouts and Exit)

• The lift surveyed is located at the end of Market Hall, on the left.
• The most accessible route to the lift has step-free level access.
• Levels 1 and 0 are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have a low visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 301cm.
• The internal dimensions of the lift are 301cm (width) x 295cm (depth).
• The internal lift control buttons have tactile markings, Braille markings and a low visual contrast.
• The majority of the internal controls are at a suitable height for a wheelchair user.
• Internally the lift has: a visual floor indicator, an audible announcer and a list of floor services/facilities.
• Lighting levels were even at the time of the survey.

You are on Travelators (Market Hall to Glasshouse, Self-serve, Checkouts and Exit). Skip to the next section.

Travelators (Market Hall to Glasshouse, Self-serve, Checkouts and Exit)

• The travelators surveyed are located at the end of the Market Hall, on the left.
• Levels 1 and 0 are accessed by travelator.
• The foot (bottom) and head (top) of the travelators are not clearly marked.
• Lighting levels were even at the time of the survey.

You are on Area (Glasshouse). Skip to the next section.

Area (Glasshouse)

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• Access and Circulation View
  • There is step-free access throughout the area.
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is concrete.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The majority of aisle widths are over 200cm.
  • The majority of routes between products are over 120cm.
  • There is high colour contrast between the walls and floor in the majority of corridors/walkways.
  • There is not a/are no designated information point(s) available in this area.
  • The lighting levels in this area are good.
• Signage View
  • Wayfinding signage is provided.
  • There are directional arrows projected onto the floor.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does play background music in public areas.
  • Music is played throughout the area.
  • There is not a hearing assistance system in the public areas of the building.

You are on Area (Self-serve). Skip to the next section.

Area (Self-serve)

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• Access and Circulation View
  • There is step-free access throughout the area.
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is concrete.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The majority of aisle widths are over 200cm.
  • The majority of routes between products are over 120cm.
  • There is high colour contrast between the walls and floor in the majority of corridors/walkways.
  • There is a/are designated information point(s) available in this area.
  • There is a/are touchscreen(s) available at the designated information point(s).
  • Some of the designated information points are staffed.
  • The lighting levels in this area are good.
• Signage View
  • Wayfinding signage is provided.
  • There is overhead directional signage with white lettering and numbering on a blue background.
    There is location signage with white lettering and numbering on a red background.
    There is overhead signage with white lettering on a green background in the Re-shop and Re-use area.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does play background music in public areas.
  • Music is played throughout the area.
  • There is not a hearing assistance system in the public areas of the building.

You are on Counter (Self-serve Information Desk). Skip to the next section.

Counter (Self-serve Information Desk)

• The counter is located to the right as you enter the Self-serve area from the Glasshouse.
• There is step-free level access to the counter.
• The height of the counter is 101cm.
• There is not a lowered section at the counter.
• There is not a hearing assistance system.
• The height of the touchscreen display ranges from 98cm to 132cm from the floor.
• The touchscreen has the following accessibility aids: a call for assistance button.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey.

You are on Checkouts. Skip to the next section.

Checkouts

• The checkout area is located after the Self-serve area.
• There is step-free level access to the checkout area.
• The venue has standard checkouts and self-serve touchscreens.
• The queue width for the main checkouts is at least 150cm and there is no need to turn.
• The height of the payment counter is 101cm.
• There is not a lowered section at the counter.
• The counter has glazed screens which may affect the ability of someone to lip read.
• There is not a hearing assistance system.
• Lighting levels were even at the time of the survey.
• The height of the self-serve touchscreen display ranges from 127cm to 161cm from the floor.
• The touchscreen has the following accessibility aids: a call for assistance button.
• The scanners for the self-serve checkouts are at a suitable height for a wheelchair user.
• The payment machines for the self-serve checkouts are at a suitable height for a wheelchair user.
• The packing areas for the self-serve checkouts are not at a suitable height for a wheelchair user.
• Assistance is available at the self-serve checkouts.

You are on Eating and Drinking (IKEA Bistro). Skip to the next section.

Eating and Drinking (IKEA Bistro)

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• Location and Service View
  • IKEA Bistro is located on the left after the Checkouts.
  • The most accessible route has step-free level access.
  • This area has a counter where food and drink can be ordered, a touchscreen ordering service and staff who can provide assistance with ordering.
  • Full table service is not available.
  • Menus are wall-mounted, digital, online, available on a touchscreen and pictorial.
  • The following dietary requirements can be catered for: vegetarian and vegan.
  • The following are available: drinking straws and takeaway cups.
  • There is not a hearing assistance system.
• Order and Payment View
  • The payment counter was surveyed.
  • The counter is located to the right of the service area.
  • There is step-free level access to the counter.
  • The height of the counter is 91cm.
  • There is not a lowered section at the counter.
  • The counter has glazed screens which may affect the ability of someone to lip read.
  • The height of the touchscreen display ranges from 119cm to 178cm from the floor.
  • The touchscreen has the following accessibility aids: a call for assistance button.
• Seating Area View
  • Furniture available in this area includes: high tables and long tables.
  • There is a fixed eating counter at a height of 95cm to the left of the bistro. Alternatively, customers can use the IKEA Café seating area.

You are on Food Market (Swedish Food Market). Skip to the next section.

Food Market (Swedish Food Market)

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• Inside Access View
  • There is step-free access throughout the aisles.
  • The flooring throughout the aisles is vinyl.
  • There is some flooring in aisles with a very shiny finish which could cause issues with glare or be perceived as slippery.
  • There is high colour contrast between the walls and floor in the majority of areas.
  • Background music is played.
  • The lighting levels are good.
• Checkout(s) View
  • There are 2 checkouts available within the shop.
  • There is step-free access to the checkout(s).
  • There is a clear unobstructed route to the checkout(s).
  • The checkout(s) is/are clearly signed.
  • The lighting levels at the checkouts are good.
  • There is a/are checkout(s) and self service till(s).
  • The height of the checkout(s) is/are 91cm.
  • Staff can provide assistance with using the self service till(s).
  • There is a hearing assistance system at the checkout(s).
  • The type of system is a fixed loop.
  • The hearing assistance system is not signed.
  • Staff are not trained to use the hearing system.
  • The chip & pin card machines are accessible from the checkout(s) (portable).

You are on Counter (Customer Service and Returns). Skip to the next section.

Counter (Customer Service and Returns)

• The counter is located opposite the exit on the far left of the store.
• There is step-free level access to the counter.
• The height of the counter is 101cm.
• There is a lowered section at the counter.
• The height of the lowered section is 61cm.
• The counter has patterned/distracting backgrounds.
• There is not a hearing assistance system.
• The height of the touchscreen display ranges from 104cm to 124cm from the floor.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey.
• There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: chairs without armrests, armchairs and sofas.
• Furniture available in this area includes: coffee tables.

You are on Counter (Delivery). Skip to the next section.

Counter (Delivery)

• The counter is located opposite the exit on the far left of the store.
• There is step-free level access to the counter.
• There is not a hearing assistance system.
• The height of the touchscreen display ranges from 90cm to 110cm from the floor.
• The touchscreen has the following accessibility aids: a call for assistance button.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey.

You are on Exit. Skip to the next section.

Exit

• The exit area is clearly signed.
• There is step-free level access at the exit.
• There are double automatic doors at this exit.
• The doors open by revolving.
• The width of the opening is 332cm.
• The doors have a low visual contrast.
• There is step-free level access as you exit.

You are on Parking (Loading Zone). Skip to the next section.

Parking (Loading Zone)

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• Car Park View
  • The car park is located in front of the store.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are no designated Blue Badge parking bays available.
• Charges and Restrictions View
  • Parking is free for all users.