You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • The store is located just outside of the centre of London in Hammersmith, off King Street.
  • The store doesn't have its own car park, parking is available in the Livat Centre.
• By Bus View
  • There is a bus stop within 150 metres of the store.
  • The bus stop is located along King Street.
  • For more information on bus routes please click here (opens new tab).
• By Train View
  • The nearest Railway Station is Kensington Olympia.
  • Kensington Olympia Station is approximately 1 mile from IKEA Hammersmith.
  • For more information on facilities at Kensington Olympia Station please click here (opens new tab).
• By Underground View
  • The nearest underground station is Hammersmith.
  • Hammersmith Underground Station is approximately 0.2 miles away from IKEA Hammersmith.
  • For more information on Hammersmith Underground Station please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

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• Store Information View
  • Please click here for opening times and services available in this store.
  • Site maps are available within the store.
  • There is a/are order and collection point(s) within the store.
  • The order and collection point(s) is/are located at the centre of Level G.
  • There is a Safe/Quiet Place available within the store.
  • The Safe/Quiet Place is located in the staff area.
  • Wifi is available throughout the store.
  • There is not an assistance dog toilet or toileting area at the store/nearby.
  • Water bowls for assistance dogs are available.
  • There is an/are accessible toilet(s) available within the store.
  • There is not a Changing Places facility available within the store.
• Staff Information View
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.

You are on Parking. Skip to the next section.

Parking

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• Parking View
  • The store does not have its own parking facilities.
  • The store shares the shopping centres parking facilities.
• Shared Parking View
  • The store shares a car park/parking facilities.
  • Clearly marked/signposted designated Blue Badge parking bays are available.
  • Clearly marked/signposted parent and child parking bays are available.

You are on Outside Access (King Street). Skip to the next section.

Outside Access (King Street)

• This information is for the entrance located on King Street.
• The entrance area/door is clearly signed.
• There is ramped/sloped access at this entrance.
• There is not a canopy or recess which provides weather protection at this entrance.
• The entrance door(s) does not/do not contrast visually with its immediate surroundings.
• The main door(s) open(s) automatically.
• The door(s) is/are double width.
• The width of the door opening is 160cm.
• The ramp/slope is located just beyond the entrance.
• The gradient of the ramp/slope is slight.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• There is not a/are not handrail(s) at the ramp.

You are on Outside Access (Livat - Side). Skip to the next section.

Outside Access (Livat - Side)

• This information is for the entrance located along the Livat walkway from King Street.
• The entrance area/door is clearly signed.
• There is step-free access at this entrance.
• The entrance door(s) does not/do not contrast visually with its immediate surroundings.
• The main door(s) open(s) automatically.
• The door(s) is/are double width.
• The width of the door opening is 160cm.

You are on Outside Access (Livat - Central). Skip to the next section.

Outside Access (Livat - Central)

• This information is for the entrance located along the main central walkway in the Livat.
• The entrance area/door is clearly signed.
• There is step-free access at this entrance.
• The entrance door(s) does not/do not contrast visually with its immediate surroundings.
• The main door(s) open(s) automatically.
• The door(s) is/are double width.
• The width of the door opening is 160cm.

You are on Area (Level G). Skip to the next section.

Area (Level G)

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• Access and Circulation View
  • There is step-free access throughout the area.
  • The type of flooring in corridors/walkways is vinyl.
  • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
  • The majority of aisle widths are over 200cm.
  • The majority of routes between products are over 120cm.
  • There are regular resting points available in this area.
  • There is a mixture of seating with and without armrests at the resting points.
  • There is a/are designated information point(s) available in this area.
  • There is a/are touchscreen(s) available at the designated information point(s).
  • The lighting levels in this area are good.
• Signage View
  • Wayfinding signage is provided.
  • There are information boards with maps and lists of services next to the entrances and the lifts.
    There is overhead directional signage with white lettering on a blue background.
    There are directional arrows projected onto the floor.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does play background music in public areas.
  • Music is played throughout Level G.

You are on Eating and Drinking (Swedish Deli - Restaurant). Skip to the next section.

Eating and Drinking (Swedish Deli - Restaurant)

• The following information is for the restaurant.

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• Location and Access View
  • The restaurant is located at the centre of Level G.
  • There is step-free access to the restaurant.
  • There is step-free access within the restaurant.
  • There is ample room for a wheelchair user to manoeuvre.
  • The type of flooring in this area is vinyl.
  • The lighting levels are good.
• Service and Menus View
  • Full table service is not available.
  • Food and/or drinks are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • This area does play background music.
  • Wifi is available within this area.
  • Plastic/takeaway cups are available.
  • Plastic/takeaway cutlery is available.
  • Drinking straws are available.
  • There are wall menus available.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are presented in contrasting colours.
  • Menus are clearly written.
  • Food allergy information is available on touchscreen tablets.
  • The type of food served here is hot and cold meals and snacks.
• Counter View
  • The height of the service counter is 81cm .
  • There is not a lowered section of the counter.
  • There is not a hearing assistance system .
• Self-Service Touchscreens View
  • Self-service touchscreens are available for ordering.
  • The touchscreens are 120cm to 160cm from the floor.
  • The touchscreen(s) is/are height adjustable.
  • There is a staff assistance button available, the height of the button is 120cm.
• Seating Area View
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • The nearest table is approximately 4m from the entrance/opening.
  • The nearest table is approximately 2m from the till/counter.
  • The standard height for tables is 67cm.
• Comments View
  • There are additional high tables available, the height from the floor to the surface of the tables is 101cm and 105cm.
  • There is also seating in the cafe area.

You are on Eating and Drinking (Swedish Deli - Cafe). Skip to the next section.

Eating and Drinking (Swedish Deli - Cafe)

• The following information is for the café.

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• Location and Access View
  • The café is located off the Livat Shopping Centre walkway or from the main store via the restaurant.
  • There is step-free access to the café.
  • There is step-free access within the café.
  • There is ample room for a wheelchair user to manoeuvre.
  • The type of flooring in this area is vinyl.
  • The lighting levels are good.
• Service and Menus View
  • Full table service is not available.
  • Food and/or drinks are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • Wifi is available within this area.
  • Plastic/takeaway cups are available.
  • Plastic/takeaway cutlery is available.
  • Drinking straws are available.
  • There are wall menus available.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are presented in contrasting colours.
  • Menus are clearly written.
  • Food allergy information is available on touchscreen tablets.
  • The type of food served here is hot and cold meals and snacks.
• Counter View
  • The height of the service counter is 92cm .
  • There is not a lowered section of the counter.
  • There is a hearing assistance system .
  • The system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing system.
• Seating Area View
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • The nearest table is approximately 3m from the entrance/opening.
  • The nearest table is approximately 5m from the till/counter.
  • The distance between the floor and the lowest table is 65cm.
  • The distance between the floor and the highest table is 69cm.
• Comments View
  • There are coffee tables available, the height from the floor to the surface of the coffee table is 45cm.
  • There is also seating available in the restaurant area.

You are on Accessible Toilet(s) (Swedish Deli - Left Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Swedish Deli - Left Hand Transfer)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located next to the Swedish Deli, there is a key code to access the accessible toilet. Please speak to a member of staff in the Swedish Deli who can open the door.
  • There is step-free access into the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • The door opens outwards.
  • The door is light.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 90cm.
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 170cm x 220cm (5ft 7in x 7ft 3in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 98cm (3ft 3in).
  • The transfer space is obstructed by bins.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and non-infectious waste disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 160cm from the floor.
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 90cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.

You are on Checkouts (Level G). Skip to the next section.

Checkouts (Level G)

• The checkouts are located at the centre of Level G.
• There is step-free access to the checkouts.
• There is a clear unobstructed route to the checkouts.
• Checkouts are clearly signed.
• The lighting levels at the checkouts are good.
• There is a/are self service till(s).

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• Self-Service Checkout(s) View
  • The chip & pin card machines are accessible from the self service checkout(s).
  • Colleagues can provide assistance with using the self service checkout(s).
  • The controls/screen heights vary between 120cm and 130cm.

You are on Counter (Level G - Collections and Returns). Skip to the next section.

Counter (Level G - Collections and Returns)

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• Counter View
  • The counter is located at the centre of Level G.
  • Clear signage for the counter is visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a background which is patterned.
  • The lighting levels at the counter are good.
  • The height of the counter is 95cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is a hearing assistance system at the counter.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing system.
  • There is a touch screen.
  • The type of flooring in this area is vinyl.
• Seating Area View
  • There is a seating area close to the counter.
  • Access to the seating area is unobstructed.
  • There is bench seating only.
  • There is not sufficient space for a wheelchair user to use the seating area.

You are on Escalator(s). Skip to the next section.

Escalator(s)

• Escalators can be used to access other floors.
• The escalator(s) is/are located at the centre of the store.
• Signs indicating the location of the escalator(s) are clearly visible from the entrance.
• The escalators go both up and down.
• The floors which are accessible by escalator(s) are Level G to Level -1.
• The escalator(s) steps are not clearly marked.
• The foot and head of the escalator(s) are not clearly marked.
• There is a bollard at the foot and head of the escalator(s).
• The lighting levels at the escalator(s) are good.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located at the centre of the store.
• Signs indicating the location of the lift are clearly visible from the entrance.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are Level G to Level -1.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is poor.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 130cm.
• The dimensions of the lift are 235cm x 170cm (7ft 9in x 5ft 7in).
• There are no separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.
• There is a/are similar lift(s) available.

You are on Area (Level -1). Skip to the next section.

Area (Level -1)

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• Access and Circulation View
  • There is step-free access throughout the area.
  • The type of flooring in corridors/walkways is vinyl.
  • There is flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
  • The majority of aisle widths are over 200cm.
  • The majority of routes between products are over 120cm.
  • There are regular resting points available in this area.
  • There is a mixture of seating with and without armrests at the resting points.
  • There is a/are designated information point(s) available in this area.
  • There is a/are touchscreen(s) available at the designated information point(s).
  • There are planning area(s) available within this area.
  • The lighting levels in this area are good.
• Signage View
  • Wayfinding signage is provided.
  • There are information boards with maps and lists of services next to the escalators and the lifts.
    There is overhead directional signage with white lettering on a blue background.
    There are directional arrows projected onto the floor.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does play background music in public areas.
  • Music is played throughout Level -1.

You are on Planning Area (Level -1). Skip to the next section.

Planning Area (Level -1)

• The planning area is located at the rear of Level -1.
• There is step-free access to the planning area.
• There is a clear unobstructed route to the planning area.
• The lighting levels in the planning area are good.
• The standard height for desks is 71cm.
• There is sufficient space to write or sign documents on the desk(s).
• There is a/are height adjustable desk(s) available.
• There is a hearing assistance system in the planning area.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Staff are trained to use the hearing system.
• There is a mixture of seating with and without armrests.
• There is sufficient space for a wheelchair user to use the planning area.
• There is a privacy room/area available.

You are on Checkouts (Level -1). Skip to the next section.

Checkouts (Level -1)

• The checkouts are located at the centre of Level -1.
• There is step-free access to the checkouts.
• There is a clear unobstructed route to the checkouts.
• Checkouts are clearly signed.
• The lighting levels at the checkouts are good.
• There is a/are self service till(s).
• There is a hearing assistance system at the checkouts.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Staff are trained to use the hearing system.

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• Self-Service Checkout(s) View
  • The chip & pin card machines are accessible from the self service checkout(s).
  • Colleagues can provide assistance with using the self service checkout(s).
  • The controls/screen heights vary between 120cm and 130cm.