You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

Collapse all Expand all

• Store Information View
  • Please click here for opening times and services available in this store.
  • Site maps are available within the store.
  • There is an assistive shopping service available within the store upon request.
  • There is a/are order and collection point(s) within the store.
  • The order and collection point(s) is/are located at the information points and the Home Delivery and Click and Collect counter.
  • Wheelchairs are available for customer use and can be found at the main entrance. If you need assistance, please speak to the greeter at the entrance or visit the Customer Services department.
  • Specialist trollies are available to support accessible shopping.
  • There is not a Safe/Quiet Place available within the store.
  • Wifi is available throughout the store.
  • There is not an assistance dog toilet or toileting area at the store/nearby.
  • Water bowls for assistance dogs are available.
  • There is an/are accessible toilet(s) available within the store.
  • There is not a Changing Places facility available within the store.
• Staff Information View
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.

You are on Overview. Skip to the next section.

Overview

Collapse all Expand all

• About View
  • View information on opening times.
• Parking and Public Transport View
  • The venue does not have its own car park.
  • There is a public car park nearby.
  • The name of the nearest car park is Livat.
  • View information on Livat (opens new tab) .
  • The nearest step-free train station is Kensington Olympia.
  • The nearest underground station is Hammersmith.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free access via a very easy ramp at the most accessible entrance.
  • There is step-free level access throughout, this may include the use of a lift.
  • Levels 0, -1 of the store and levels 0, 1 of the Swedish Deli can be accessed via a standard lift, a platform lift, stairs and escalator.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

Collapse all Expand all

• Toilet Facilities View
  • There is 1 toilet with adaptations.
  • The toilet with adaptations is located on the first floor via the Swedish Deli's platform lift.
  • The toilet with adaptations has a left hand transfer space.
  • Dual Gender Neutral & Accessible Toilet: Please note that these facilities are designed for accessible users while remaining available to all.
  • The shared step-free standard toilet facilities are located on the first floor via the Swedish Deli's platform lift.

You are on Parking. Skip to the next section.

Parking

Collapse all Expand all

• Public Car Parks View
  • There is a public car park located on Glenthorne Road.
  • The name of the car park is Livat.
  • Designated Blue Badge parking bays are available in the car park.

You are on Entrance (King Street). Skip to the next section.

Entrance (King Street)

• This entrance is located on King Street.
• The entrance area is clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors at this entrance.
• The doors open by sliding.
• The width of the opening is 159cm.
• There is a small lip on the threshold of the opening.
• The doors have a high visual contrast.
• There is step-free access via a very easy ramp as you enter.

You are on Entrance (Livat Shopping Mall - Central). Skip to the next section.

Entrance (Livat Shopping Mall - Central)

• This entrance is located on level 0 of the shopping mall.
• The entrance area is clearly signed.
• There is step-free level access at the entrance.
• There are double automatic doors at this entrance.
• The doors open by sliding.
• The width of the opening is 156cm.
• The doors have a high visual contrast.

You are on Area (Showroom - Level 0). Skip to the next section.

Area (Showroom - Level 0)

Collapse all Expand all

• Access and Circulation View
  • There is step-free access throughout the area.
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is laminate.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The majority of aisle widths are over 200cm.
  • The majority of routes between products are over 120cm.
  • There is a shortcut from the Showroom entrance to Decorations.
  • The majority of shortcut widths are over 120cm.
  • There is high colour contrast between the walls and floor in the majority of corridors/walkways.
  • There is a/are designated information point(s) available in this area.
  • There is a/are touchscreen(s) available at the designated information point(s).
  • Some of the designated information points are staffed.
  • There are planning area(s) available within this area.
  • Accessible play points are available in this area.
  • The lighting levels in this area are good.
• Signage View
  • Wayfinding signage is provided.
  • There is overhead directional signage with white lettering and numbering on a blue background.
    There are directional arrows projected onto the floor.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does play background music in public areas.
  • Music is played throughout the area.
  • There is not a hearing assistance system in the public areas of the building.

You are on Planning Area (Wardrobes). Skip to the next section.

Planning Area (Wardrobes)

• The planning area is located on level 0, in the Bedrooms area of the Showroom.
• There is step-free access to the planning area.
• There is a clear unobstructed route to the planning area.
• The lighting levels in the planning area are good.
• There is sufficient space to write or sign documents on the desk(s).
• There is a/are height adjustable desk(s) available.
• There is not a hearing assistance system in the planning area.
• There are bar type stools and some chairs without armrests.
• There is sufficient space for a wheelchair user to use the planning area.
• There is not a privacy room/area available.
• On screen BSL interpreters are not available.

You are on Planning Area (Kitchens). Skip to the next section.

Planning Area (Kitchens)

• The planning area is located on level 0, in the Bedrooms area of the Showroom, next to the Wardrobes planning area.
• There is step-free access to the planning area.
• There is a clear unobstructed route to the planning area.
• The lighting levels in the planning area are good.
• The height(s) of the counter(s) is/are medium height (77cm - 109cm).
• The standard height for desks is 73cm.
• There is sufficient space to write or sign documents on the desk(s).
• There is not a/are not height adjustable desk(s) available.
• There is not a hearing assistance system in the planning area.
• The seats do not have armrests.
• There is sufficient space for a wheelchair user to use the planning area.
• There is not a privacy room/area available.
• On screen BSL interpreters are not available.

You are on Area (Self-serve - Level 0). Skip to the next section.

Area (Self-serve - Level 0)

Collapse all Expand all

• Access and Circulation View
  • There is step-free access throughout the area.
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is laminate.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The majority of aisle widths are over 200cm.
  • The majority of routes between products are over 120cm.
  • There is high colour contrast between the walls and floor in the majority of corridors/walkways.
  • There is not a/are no designated information point(s) available in this area.
  • The lighting levels in this area are good.
• Signage View
  • Wayfinding signage is provided.
  • There is overhead directional signage with white lettering and numbering on a blue background.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does play background music in public areas.
  • Music is played throughout the area.
  • There is not a hearing assistance system in the public areas of the building.

You are on Eating and Drinking (Swedish Deli). Skip to the next section.

Eating and Drinking (Swedish Deli)

Collapse all Expand all

• Location and Access View
  • The Swedish Deli is located at the front of the building in King Street, to the right the main entrance.
  • The most accessible route has step-free level access.
  • There is step-free access via slope into this area.
  • The slope has a slight gradient.
  • There are double manual doors with a low visual contrast.
  • The locked door can be opened on request .
  • The door opens away from you.
  • The width of the opening is 90cm.
• Service View
  • This area has a food and drink ordering touchscreen, staff who can provide assistance with ordering and numerous seating options.
  • Full table service is not available.
  • Menus are wall-mounted, digital, online, available on a touchscreen and available on a mobile phone app.
  • The following dietary requirements can be catered for: vegetarian.
  • The following are available: drinking straws and takeaway cups.
  • There is not a hearing assistance system.
• Order and Payment View
  • The service counter was surveyed.
  • The counter is located at the rear of the Swedish Deli.
  • There is step-free level access to the counter.
  • The height of the counter is 95cm.
  • There is not a lowered section at the counter.
  • The height of the touchscreen display ranges from 120cm to 176cm from the floor.
  • The touchscreen has the following accessibility aids: a call for assistance button.
• Seating Area View
  • There is step-free level access throughout the seating area, this may include the use of a lift.
  • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in this area includes: chairs without armrests, benches and high stools.
  • Furniture available in this area includes: tables and high tables.
  • Some tables are fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels vary due to the use of large glazed walls.

You are on Lift (Swedish Deli). Skip to the next section.

Lift (Swedish Deli)

• The lift surveyed is located on the left of the Swedish Deli.
• This lift is a platform lift.
• The distance from the Swedish Deli entrance is 6m.
• The most accessible route to the lift has step-free level access.
• The Swedish Deli's ground and first floor seating and toilets are accessed by this lift.
• The lift door has a low visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have a low visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 95cm.
• The internal dimensions of the lift are 111cm (width) x 140cm (depth).
• The internal lift control buttons have Braille markings and a low visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• The lift is slow moving and the button needs to be pressed constantly when in use.
• Internally the lift has: a visual floor indicator and an audible announcer.
• Lighting levels vary due to the use of large glazed walls.

You are on Stairs (Swedish Deli). Skip to the next section.

Stairs (Swedish Deli)

• The stairs surveyed are located on the left side of the Swedish Deli.
• The Swedish Deli's ground and first floor seating and toilets can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is not between 30cm and 45cm.
• Lighting levels were even at the time of the survey.

You are on Toilet with Adaptations (Swedish Deli - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Swedish Deli - Left Hand Transfer)

Collapse all Expand all

• Access View
  • The toilet surveyed is located on the first floor, at the rear of the seating area.
  • The distance from the platform lift is 6m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • Dual Gender Neutral & Accessible Toilet: Please note that these facilities are designed for accessible users while remaining available to all.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a low visual contrast.
  • The width of the door opening is 90cm.
  • The door has a lever twist lock.
  • Internally the door has a low visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 144cm (width) x 220cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 85cm (from the side of the toilet pan).
  • There is a lever flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 100cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 74cm from the floor.
  • The wash basin has a sensor tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a low visual contrast.
  • The soap dispenser is 95cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 100cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin and a sanitary bin.
  • There are no coat hooks.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.

You are on Exit (Swedish Deli to Food Market). Skip to the next section.

Exit (Swedish Deli to Food Market)

• The exit area is not clearly signed.
• There is step-free access via ramp at the exit.
• The ramp has a slight gradient.
• The ramp is between 75cm and 150cm wide with handrails on both sides.
• There is an opening without doors.
• The width of the opening is 140cm.
• There is step-free level access as you exit.

You are on Food Market. Skip to the next section.

Food Market

Collapse all Expand all

• Inside Access View
  • There is step-free access throughout the aisles.
  • The majority of aisles have a clear width of 120cm+ and are clear of obstructions.
  • The flooring throughout the aisles is concrete.
  • There is some flooring in aisles with a very shiny finish which could cause issues with glare or be perceived as slippery.
  • There is high colour contrast between the walls and floor in all areas.
  • Background music is played.
  • The lighting levels are good.
• Checkout(s) View
  • There is 1 checkout available within the shop.
  • There is step-free access to the checkout(s).
  • There is a clear unobstructed route to the checkout(s).
  • The checkout(s) is/are not clearly signed.
  • The lighting levels at the checkouts are good.
  • There is a/are self service till(s).
  • The height of the checkout(s) is/are 114cm.
  • Staff can provide assistance with using the self service till(s).
  • There is not a hearing assistance system at the checkout(s).
  • The chip & pin card machines are not accessible from the checkout(s) (portable).

You are on Eating and Drinking (Hot Dog Bar). Skip to the next section.

Eating and Drinking (Hot Dog Bar)

Collapse all Expand all

• Location and Service View
  • The Hot Dog Bar is in the Livat Shopping Mall, to the right of the store exit.
  • The most accessible route has step-free level access.
  • This area has a counter where food and drink can be ordered, staff who can provide assistance with ordering and designated seating.
  • Full table service is not available.
  • Menus are wall-mounted, digital, online, pictorial and available on a mobile phone app.
  • The following dietary requirements can be catered for: dairy free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws and takeaway cups.
  • There is not a hearing assistance system.
• Order and Payment View
  • The service counter was surveyed.
  • The counter is located at the rear of the Hot Dog Bar.
  • There is step-free level access to the counter.
  • The height of the counter is 92cm.
  • There is not a lowered section at the counter.
  • The counter has glazed screens which may affect the ability of someone to lip read.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • Some flooring is shiny.
  • The walls and floor visual contrast varies between low and high.
  • There is background noise in this area.
  • Lighting levels were even at the time of the survey.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located ahead and to the right of the Livat Shopping Mall entrance.
• The distance from the Livat Shopping Mall entrance is 15m.
• The most accessible route to the lift has step-free level access.
• Levels 0 and -1 are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a medium visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 130cm.
• The internal dimensions of the lift are 231cm (width) x 173cm (depth).
• The internal lift control buttons have tactile markings and a medium visual contrast.
• The majority of the internal controls are at a suitable height for a wheelchair user.
• Internally the lift has: a visual floor indicator, an audible announcer and a list of floor services/facilities.
• Lighting levels were even at the time of the survey.
• There are other lifts available at this location which are of a similar size.

You are on Escalators. Skip to the next section.

Escalators

• The escalators surveyed are located ahead and to the right of the Livat Shopping Mall entrance.
• Levels 0 and -1 are accessed by escalators.
• The escalator steps are unmarked.
• The foot (bottom) and head (top) of the escalators are not clearly marked.
• Lighting levels were even at the time of the survey.

You are on Area (Market Hall - Level -1). Skip to the next section.

Area (Market Hall - Level -1)

Collapse all Expand all

• Access and Circulation View
  • There is step-free access throughout the area.
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is laminate.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The majority of aisle widths are over 200cm.
  • The majority of routes between products are over 120cm.
  • There is high colour contrast between the walls and floor in the majority of corridors/walkways.
  • There is a/are designated information point(s) available in this area.
  • There is a/are touchscreen(s) available at the designated information point(s).
  • Some of the designated information points are staffed.
  • The lighting levels in this area are varied.
• Signage View
  • Wayfinding signage is provided.
  • There is overhead directional signage with white lettering and numbering on a blue background.
    There are directional arrows projected onto the floor.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does play background music in public areas.
  • Music is played throughout the area.
  • There is not a hearing assistance system in the public areas of the building.

You are on Checkouts. Skip to the next section.

Checkouts

• The checkout area is located on level 0, after the Self-serve area.
• There is step-free level access to the checkout area.
• The venue has self-serve touchscreens.
• Lighting levels were even at the time of the survey.
• The height of the self-serve touchscreen display ranges from 104cm to 135cm from the floor.
• The touchscreen has the following accessibility aids: a call for assistance button.
• The scanners for the self-serve checkouts are at a suitable height for a wheelchair user.
• The payment machines for the self-serve checkouts are at a suitable height for a wheelchair user.
• The packing areas for the self-serve checkouts are at a suitable height for a wheelchair user.
• Assistance is available at the self-serve checkouts.
• The accessible self service checkouts were surveyed.
  Standard self service checkouts are available.

You are on Counter (Home Delivery and Click and Collect). Skip to the next section.

Counter (Home Delivery and Click and Collect)

• The counter is located on level 0, to the left of the checkouts.
• The distance from the checkouts is 12m.
• There is step-free level access to the counter.
• The height of the counter is 89cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds.
• There is not a hearing assistance system.
• The height of the touchscreen display ranges from 113cm to 142cm from the floor.
• There is no (or very little) background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey.
• There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: benches.

You are on Counter (Exchanges and Returns). Skip to the next section.

Counter (Exchanges and Returns)

• The counter is located on level 0, to the left of the checkouts.
• The distance from the checkouts is 6m.
• There is step-free level access to the counter.
• The height of the counter is 109cm.
• The counter has a television.
• There is not a hearing assistance system.
• The height of the touchscreen display ranges from 105cm to 123cm from the floor.
• There is no (or very little) background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey.
• There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: sofas and armchairs.
• Furniture available in this area includes: coffee tables.

You are on Exit (Livat Shopping Mall - East Side). Skip to the next section.

Exit (Livat Shopping Mall - East Side)

• The exit area is clearly signed.
• There is step-free level access at the exit.
• There are double automatic doors at this exit.
• The doors open by sliding.
• The width of the opening is 158cm.
• The doors have a high visual contrast.