You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

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• Store Information View
  • Please click here for opening times and services available in this store.
  • Site maps are available within the store.
  • There is a/are order and collection point(s) within the store.
  • The order and collection point(s) is/are located in front of the exit area.
  • Wheelchairs are available for customer use and can be found at the main entrance. If you need assistance, please speak to the greeter at the entrance or visit the Customer Services department.
  • There is not a Safe/Quiet Place available within the store.
  • Wifi is available throughout the store.
  • Documents/information can be provided in; audio on request.
  • There is not an assistance dog toilet or toileting area at the store/nearby.
  • Water bowls for assistance dogs are available.
  • There is an/are accessible toilet(s) available within the store.
  • There is not a Changing Places facility available within the store.
• Staff Information View
  • There is a member of staff trained in British Sign Language.

You are on Overview. Skip to the next section.

Overview

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• About View
  • View information on opening times.
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • The nearest train station is Harlow.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
  • View information on getting here (opens new tab) .
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is step-free level access throughout.
  • Access throughout may include narrow aisles.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There is 1 toilet with adaptations.
  • The toilet with adaptations is located at the rear of the store in the Bedroom area of the Showroom.
  • Dual Gender Neutral & Accessible Toilet: Please note that these facilities are designed for accessible users while remaining available to all.
  • Ambulant toilet facilities are located at the rear of the store in the Bedroom area of the Showroom, within the female standard toilet.
  • The male and female step-free standard toilet facilities are located at the rear of the store, in the Bedroom area of the Showroom.
• Changing Places and Changing Facilities View
  • Parent and baby changing facilities are located at the rear of the store, in the Bedroom area of the Showroom.

You are on Parking. Skip to the next section.

Parking

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• Car Park View
  • The car park is located in front of the store on Edinburgh Way.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are 8 designated Blue Badge parking bays available.
  • The Blue Badge bays have faded markings.
  • The surveyed Blue Badge parking bay dimensions are 230cm (width) x 470cm (depth).
  • There is a marked zone to both sides and rear.
  • The width of the marked zone is 120cm.
  • The nearest designated bay is 5m from the entrance.
  • The most accessible route from the Blue Badge parking has step-free level access and bollards.
• Charges and Restrictions View
  • This car park is for staff and visitors only.
  • Parking is free for all users.
  • Free parking for Blue Badge holders is restricted to 3 hours.
  • Clearly presented parking signs are available.
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Entrance. Skip to the next section.

Entrance

• This entrance is located at the front of the store.
• The approach to the entrance has bollards.
• The entrance area is clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors at this entrance.
• The doors open by sliding.
• The width of the opening is 175cm.
• The doors have a low visual contrast.
• There is a second set of double automatic doors.
• The second set of doors open by sliding.
• The width of the opening is 165cm.
• The second set of doors have a low visual contrast.
• The minimum width between the security barriers is 156cm.

You are on Area (Showroom). Skip to the next section.

Area (Showroom)

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• Access and Circulation View
  • There is step-free access throughout the area.
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is concrete.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The majority of routes between products are over 120cm.
  • There is high colour contrast between the walls and floor in the majority of corridors/walkways.
  • There is a/are designated information point(s) available in this area.
  • There is a/are touchscreen(s) available at the designated information point(s).
  • The designated information point(s) is/are not staffed.
  • There are planning area(s) available within this area.
  • The lighting levels in this area are good.
• Signage View
  • Wayfinding signage is provided.
  • There are directional arrows on the floor.
  • There is overhead signage with white lettering on a blue background.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does play background music in public areas.
  • Music is played throughout.
  • There is a hearing assistance system in the public areas of the building.
  • The system is a portable loop.
  • The portable hearing loop is kept at the Planning Area in the Showroom.

You are on Planning Area (Showroom). Skip to the next section.

Planning Area (Showroom)

• The planning area is located in the Bedroom Storage and Bathroom area of the Showroom.
• There is step-free access to the planning area.
• There is a clear unobstructed route to the planning area.
• The lighting levels in the planning area are good.
• The height(s) of the counter(s) is/are medium height (77cm - 109cm).
• The distance between the floor and the lowest desk is 75cm.
• The distance between the floor and the highest desk is 91cm.
• There is sufficient space to write or sign documents on the desk(s).
• There is not a/are not height adjustable desk(s) available.
• There is a hearing assistance system in the planning area.
• The type of system is a portable loop.
• The sound enhancement system is located on the lower Planning Area desk.
• The hearing assistance system is signed.
• Staff are trained to use the hearing system.
• There are bar type stools and a mixture of chairs with and without armrests.
• There is sufficient space for a wheelchair user to use the planning area.
• There is not a privacy room/area available.
• On screen BSL interpreters are not available.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

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• Access View
  • The toilet surveyed is located at the rear of the store in the Bedroom area of the Showroom.
  • The distance from the entrance is 57m.
  • The most accessible route to the toilet has step-free level access and manual doors.
  • There is step-free level access into the facility.
  • Dual Gender Neutral & Accessible Toilet: Please note that these facilities are designed for accessible users while remaining available to all.
  • There is pictorial signage on or near the door.
• Dimensions and Features View
  • This toilet was out of order at the time of surveying (February 2026).

You are on Standard Toilet Facilities. Skip to the next section.

Standard Toilet Facilities

• The female standard toilet facilities were surveyed.
• The toilets are located at the rear of the store in the Bedroom area of the Showroom.
• The distance from the entrance is 57m.
• The most accessible route has step-free level access and manual doors.
• There is step-free level access into the toilets.
• There is pictorial and written text signage on or near the door.
• The door opens inwards and has a high visual contrast.
• The door requires effort to open.
• The width of the door opening is 83cm.
• Internally the door has a high visual contrast.
• There are ambulant toilet facilities available.
• The ambulant cubicle has horizontal grab rails on both sides and a vertical grab rail on the right.
• There is a wash basin, a wall mounted soap dispenser and a hand dryer available.
• The wash basin has a push tap.
• Lighting levels were even at the time of the survey.

You are on Parent and Baby Room / Feeding Room. Skip to the next section.

Parent and Baby Room / Feeding Room

• The room surveyed is located at the rear of the store in the Bedroom area of the Showroom.
• The distance from the entrance is 56m.
• The most accessible route to the room has step-free level access and manual doors.
• There is step-free level access into the room.
• There is pictorial signage on or near the door.
• The door opens inwards and has a high visual contrast.
• The width of the door opening is 82cm.
• Internally the door has a high visual contrast.
• The height of the baby change facility when in use is 102cm.
• There is a wash basin and a hand dryer in the room.
• The wash basin has a lever mixer tap.
• The room has a nappy/incontinence items bin.
• The walls and floor have a high visual contrast.
• Lighting levels were even at the time of the survey.

You are on Area (Market Hall). Skip to the next section.

Area (Market Hall)

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• Access and Circulation View
  • There is step-free access throughout the area.
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is concrete.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The majority of routes between products are over 120cm.
  • There is high colour contrast between the walls and floor in the majority of corridors/walkways.
  • There is not a/are no designated information point(s) available in this area.
  • The lighting levels in this area are good.
• Signage View
  • Wayfinding signage is provided.
  • There are directional arrows on the floor.
  • There is overhead signage with white lettering on a blue background.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does play background music in public areas.
  • Music is played throughout.
  • There is a hearing assistance system in the public areas of the building.
  • The system is a portable loop.
  • The portable hearing loop is located at the Planning Area in the Showroom.

You are on Area (Self-Service Furniture). Skip to the next section.

Area (Self-Service Furniture)

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• Access and Circulation View
  • There is step-free access throughout the area.
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is concrete.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The majority of routes between products are over 120cm.
  • There is high colour contrast between the walls and floor in the majority of corridors/walkways.
  • There is a/are designated information point(s) available in this area.
  • There is a/are touchscreen(s) available at the designated information point(s).
  • The designated information point(s) is/are not staffed.
  • The lighting levels in this area are good.
• Signage View
  • Wayfinding signage is provided.
  • There are directional arrows on the floor.
  • There is overhead signage with white lettering on a blue background.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does play background music in public areas.
  • Music is played throughout.
  • There is a hearing assistance system in the public areas of the building.
  • The system is a portable loop.
  • The portable hearing loop is kept at the Planning Area in the Showroom.

You are on Checkouts. Skip to the next section.

Checkouts

• The checkout area is located in front of the exit area and to the left of the Swedish Bite.
• There is step-free level access to the checkout area.
• The venue has self-serve touchscreens.

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• Self-Service Touchscreens View
  • The self-service touchscreens have the following accessibility features: lowered touchscreens.
  • The height of the loading area is 70cm.
  • The height of the self-serve touchscreen display ranges from 89cm to 119cm from the floor.
  • The height of the scanner is 70cm.
  • The height of the packing area is 70cm.
  • The card payment machine is portable.
  • Assistance is available at the self-serve checkouts.
  • The height of the higher self-serve touchscreen display ranges from 118cm to 1148cm from the floor and the scanner is at a height of 105cm.

You are on Counter (Returns). Skip to the next section.

Counter (Returns)

• The counter is located in front of the exit area and to the left of the Swedish Bite.
• There is step-free level access to the counter.
• The height of the counter is 95cm.
• There is a lowered section at the counter.
• The height of the lowered section is 65cm.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey.
• There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: armchairs and sofas.

You are on Counter (Click and Collect). Skip to the next section.

Counter (Click and Collect)

• The counter is located in front of the exit area and to the left of the Swedish Bite.
• There is step-free level access to the counter.
• The height of the touchscreen display ranges from 101cm to 131cm from the floor.
• The scanner is fixed at a height of 99cm.
• There is background noise in this area.
• The flooring is shiny.
• Lighting levels were even at the time of the survey.

You are on Food Market (Swedish Bite). Skip to the next section.

Food Market (Swedish Bite)

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• Inside Access View
  • There is step-free access throughout the aisles.
  • The flooring throughout the aisles is concrete.
  • There is flooring in aisles with a very shiny finish which could cause issues with glare or be perceived as slippery.
  • There is high colour contrast between the walls and floor in the majority of areas.
  • Background music is played.
  • The lighting levels are good.
• Checkout(s) View
  • Payment is made at the Swedish Bite counter, touchscreen or at the store checkouts.

You are on Eating and Drinking (Swedish Bite). Skip to the next section.

Eating and Drinking (Swedish Bite)

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• Location and Access View
  • to the right of the stores exit area.
  • The most accessible route has step-free level access.
  • There is step-free level access into this area.
  • The width of the opening is 152cm.
• Service View
  • This area has a counter where food and drink can be ordered, a food and drink ordering touchscreen, staff who can provide assistance with ordering and designated seating.
  • Full table service is available on request only.
  • Menus are wall-mounted and available on a touchscreen.
  • The following dietary requirements can be catered for: lactose free, nut allergy, vegetarian and vegan.
  • The following are available: takeaway cups and takeaway cutlery.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
• Order and Payment View
  • The payment counter was surveyed.
  • The counter is located on the left as you enter Swedish Bite.
  • There is step-free level access to the counter.
  • The height of the counter is 85cm.
  • There is not a lowered section at the counter.
  • The height of the touchscreen display ranges from 110cm to 170cm from the floor.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring is shiny.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in this area includes: chairs without armrests and high stools.
  • Furniture available in this area includes: tables and high tables.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels were even at the time of the survey.

You are on Exit. Skip to the next section.

Exit

• The exit area is clearly signed.
• There is step-free level access at the exit.
• There are double automatic doors at this exit.
• The doors open by sliding.
• The width of the opening is 167cm.
• The doors have a low visual contrast.
• There is a second set of double automatic doors.
• The second set of doors open by sliding.
• The width of the opening is 176cm.
• The second set of doors have a low visual contrast.
• The minimum width between the security barriers is 156cm.