You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

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• Store Information View
  • Please click here for opening times and services available in this store.
  • Site maps are not available within the store.
  • There is an assistive shopping service available within the store upon request.
  • There is a/are order and collection point(s) within the store.
  • The order and collection point(s) is/are located at the Collection Point to the right after the Checkouts or the Click and Collect area in the car park to the left of the store.
  • Wheelchairs are available for customer use and can be found at the main entrance. If you need assistance, please speak to the greeter at the entrance or visit the Customer Services department.
  • Specialist trollies are available to support accessible shopping.
  • There is not a Safe/Quiet Place available within the store.
  • Wifi is available throughout the store.
  • There is not an assistance dog toilet or toileting area at the store/nearby.
  • Water bowls for assistance dogs are available.
  • There is an/are accessible toilet(s) available within the store.
  • There is a Changing Places facility available within the store.
  • This store have also introduced 3 new family friendly trolleys; Double Baby, Twin Toddler and Baby/Toddler. There is one of each trolley in store and you should be able to find them close to the store entrance. Please speak to the greeter at the front of the store or customer services and they'll be able to advise.
• Staff Information View
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.

You are on Overview. Skip to the next section.

Overview

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• About View
  • View information on opening times
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • The nearest train station is Chafford Hundred.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is step-free level access throughout, this may include the use of a lift.
  • Access throughout may include manual doors.
  • Levels 0 and 1 can be accessed via a standard lift, stairs and escalator.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There are 2 toilets with adaptations.
  • Toilets with adaptations are located to the left of the Swedish Restaurant and at the exit after the checkouts.
  • The transfer space varies between left and right in the toilets with adaptations.
  • Dual Gender Neutral & Accessible Toilet: Please note that these facilities are designed for accessible users while remaining available to all.
  • The male and female standard toilet facilities are located in the Entrance Foyer.
  • The male and female standard toilet facilities are located to the left of the Swedish Restaurant.
  • The male and female standard toilet facilities are located at the exit after the checkouts.
• Changing Places and Changing Facilities View
  • The Changing Places toilet facilities are located in the Entrance Foyer.
  • Parent and baby changing facilities are located in the Entrance Foyer, off the corridor between the Swedish Restaurant and the entrance to the Market Hall and also ahead after the checkouts, to the right of the Swedish Food Market.

You are on Parking. Skip to the next section.

Parking

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• Car Park View
  • The car park is located in front of the store on Heron Way and West Thurrock Way.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are 15+ designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked and signposted.
  • The surveyed Blue Badge parking bay dimensions are 480cm (width) x 620cm (depth).
  • There is a marked zone to both sides and rear.
  • The width of the marked zone is 120cm.
  • The nearest designated bay is 12m from the accessible entrance.
  • The most accessible route from the Blue Badge parking has step-free level access.
  • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
• Charges and Restrictions View
  • This car park is for staff and visitors only.
  • Parking is free for all users.
  • Clearly presented parking signs are available.
• Electric Vehicle Charging Points View
  • There are 2 electric vehicle charging points.
  • The dimensions of the surveyed electric vehicle charging bay are 250cm (width) x 480cm (depth).
  • The controls are not at a suitable height for a wheelchair user.
  • The nozzle holster is not at a suitable height for a wheelchair user.
  • The charging points require tap and pay (contactless payment).
  • There are no electric vehicle charging points designated for Blue Badge holders.
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Entrance (Main Entrance). Skip to the next section.

Entrance (Main Entrance)

• This entrance is located at the front right of the store.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors at this entrance.
• The doors open by revolving.
• The width of the opening is 212cm.
• The doors have a low visual contrast.
• There is step-free level access as you enter.

You are on Entrance (Accessible Entrance). Skip to the next section.

Entrance (Accessible Entrance)

• This entrance is located to the right of the main entrance.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There is a single automatic door at this entrance.
• The door opens towards you.
• There is a push pad at a height of 74cm.
• The width of the opening is 115cm.
• There is a small lip on the threshold of the opening.
• The door has a low visual contrast.
• There is a push pad or push button to exit at a height of 94cm.
• There is step-free level access as you enter.

You are on Entrance Foyer. Skip to the next section.

Entrance Foyer

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• Foyer View
  • There is step free access within the foyer.
  • The type of flooring in this area is carpet and laminate.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Wayfinding signage is provided.
  • The foyer does play background music.
  • There are seats without armrests in the foyer.
  • There is a greeter available within the foyer.
  • Wheelchairs are available for customer use and can be found at the main entrance. If you need assistance, please speak to the greeter at the entrance or visit the Customer Services department.
  • The lighting levels are good.
• Play Area (Småland) View
  • There is a play area within the entrance foyer.
  • The play area is free of charge.
  • The play area offers inclusive play.
  • There is step-free access to the play area.
  • There is a clear unobstructed route to the play area.
  • The play area is clearly signed.
  • The play area counter is at a height of 103cm.
  • There is not a lowered section of the play area counter.
  • There is not a hearing assistance system at the play area counter.
  • There is stepped access within the play area.
  • There are steps up to the ball pit and reading areas.
  • There is not an/are not accessible toilet(s) available within the play area.
  • There are standard toilets available within the play area.
  • There are not ambulant cubicles available in the standard toilets.
  • Baby change facilities are not available within the play area.

You are on Changing Places (Entrance Foyer - Transfer Both Sides). Skip to the next section.

Changing Places (Entrance Foyer - Transfer Both Sides)

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• Location and Access View
  • The Changing Places facility surveyed is located at the rear left of the Entrance Foyer.
  • The Changing Places toilet is in addition to other toilet facilities.
  • The distance from the accessible entrance is 20m.
  • The most accessible route to the Changing Places facility has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • A RADAR key is required for access to this facility.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 86cm.
  • The door has a push button lock.
  • Internally the door has a high visual contrast.
  • There is not a grab rail on the internal door.
  • The dimensions of the facility are 388cm (width) x 288cm (depth) and there is room for a wheelchair user to manoeuvre (180cm x 180cm).
• Toilet Details View
  • There is lateral transfer space on both sides of the toilet.
  • The transfer space on the right as you face the toilet is 279cm.
  • The transfer space on the left as you face the toilet is 81cm.
  • There is a spatula flush on the right transfer side.
  • There is no horizontal grab rail for the toilet.
  • There are vertical grab rails on both sides of the toilet.
  • The vertical grab rails have a high visual contrast.
  • There are dropdown rails on both sides of the toilet.
  • The dropdown rails have a low visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high visual contrast.
  • The toilet roll holder is located on the dropdown rail.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 98cm from the floor.
• Changing Bench and Hoist Details View
  • The changing bench is wall mounted and height adjustable.
  • The length of the changing bench is 186cm.
  • The facility hoist is powered overhead and accesses all areas.
• Other Facilities View
  • There is a height adjustable wash basin.
  • The wash basin has a lever mixer tap.
  • There are no vertical grab rails at the wash basin.
  • There is a wall mounted soap dispenser.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 128cm from the floor.
  • There is not a towel dispenser.
  • A wide paper roll dispenser is available.
  • The height of the wide paper roll dispenser is 103cm.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 90cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There is no shelf.
  • The facility has a nappy/incontinence items bin.
  • There are no coat hooks.
  • A privacy screen is not available.
  • The walls and floor visual contrast varies between low and high.
  • Lighting levels were even at the time of the survey.

You are on Parent and Baby Room / Feeding Room (Entrance Foyer). Skip to the next section.

Parent and Baby Room / Feeding Room (Entrance Foyer)

• The room surveyed is located at the rear left of the Entrance Foyer.
• The distance from the accessible entrance is 17m.
• The most accessible route to the room has step-free level access.
• There is step-free level access into the room.
• There is pictorial and written text signage on or near the door.
• The door opens inwards and has a high visual contrast.
• The width of the door opening is 86cm.
• Internally the door has a high visual contrast.
• The height of the baby change facility when in use is 91cm.
• There is a toilet, a wash basin, a hand dryer, a mirror and a coat hook in the room.
• The wash basin has a push tap.
• The room has a nappy/incontinence items bin and a sanitary bin.
• Seating available in the room includes: armchairs.
• The walls and floor visual contrast varies between low and high.
• Lighting levels were even at the time of the survey.

You are on Lift (Entrance Foyer to Showroom and Restaurant). Skip to the next section.

Lift (Entrance Foyer to Showroom and Restaurant)

• The lift surveyed is located at the rear right of the Entrance Foyer.
• The distance from the accessible entrance is 21m.
• The most accessible route to the lift has step-free level access.
• Levels 0 and 1 are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a low visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 174cm.
• The internal dimensions of the lift are 193cm (width) x 203cm (depth).
• The internal lift control buttons have tactile markings and a low visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a visual floor indicator, an audible announcer and a list of floor services/facilities.
• Lighting levels were even at the time of the survey.

You are on Escalators (Entrance Foyer to Showroom and Restaurant). Skip to the next section.

Escalators (Entrance Foyer to Showroom and Restaurant)

• The escalators surveyed are located ahead as you enter from the accessible entrance.
• Levels 0 and 1 are accessed by escalators.
• The escalator steps are unmarked.
• The foot (bottom) and head (top) of the escalators are clearly marked.
• Lighting levels were even at the time of the survey.

You are on Stairs (Entrance Foyer to Showroom and Restaurant). Skip to the next section.

Stairs (Entrance Foyer to Showroom and Restaurant)

• The stairs surveyed are located ahead as you enter from the accessible entrance.
• Levels 0 and 1 can be accessed by these stairs.
• There are 20 steps between floors.
• The steps have some clear markings and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 16cm.
• The depth of the steps is between 30cm and 45cm.
• Lighting levels were even at the time of the survey.

You are on Area (Showroom). Skip to the next section.

Area (Showroom)

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• Access and Circulation View
  • There is step-free access throughout the area.
  • There are doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is laminate.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The majority of aisle widths are over 200cm.
  • The majority of routes between products are over 120cm.
  • There is a shortcut from the Living Rooms to the Dining Areas.
    There is a shortcut from Living Room Storage to Children's IKEA.
    There is a shortcut from Kitchen through to Beds & Mattresses.
    There is a shortcut from Wardrobes through a single door to Home Decorations.
    There is a shortcut from Children's IKEA through to Home Decorations.
  • The majority of shortcut widths are over 120cm.
  • There is high colour contrast between the walls and floor in the majority of corridors/walkways.
  • There are regular resting points available in this area.
  • There is a mixture of seating with and without armrests at the resting points.
  • There is a/are designated information point(s) available in this area.
  • There is a/are touchscreen(s) available at the designated information point(s).
  • Some of the designated information points are staffed.
  • There are planning area(s) available within this area.
  • Accessible play points are available in this area.
  • The lighting levels in this area are good.
• Signage View
  • Wayfinding signage is provided.
  • There is overhead directional signage with white lettering and numbering on a blue background.
    There are directional arrows projected onto the floor.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does play background music in public areas.
  • Music is played throughout the area.
  • There is not a hearing assistance system in the public areas of the building.
• Comments View
  • The accessible play points are located on walls close to the planning areas.
  • There are additional touchscreens for planning some of the Wardrobe Furniture and for IKEA Family Membership at both standing and wheelchair user height.

You are on Planning Area (Living Room Furniture - BESTÅ). Skip to the next section.

Planning Area (Living Room Furniture - BESTÅ)

• The planning area is located on level 1, in the Living Room Furniture area of the Showroom.
• There is step-free access to the planning area.
• There is a clear unobstructed route to the planning area.
• The lighting levels in the planning area are good.
• The height(s) of the counter(s) is/are medium height (77cm - 109cm).
• The distance between the floor and the lowest desk is 82cm.
• The distance between the floor and the highest desk is 94cm.
• There is sufficient space to write or sign documents on the desk(s).
• There is not a/are not height adjustable desk(s) available.
• There is not a hearing assistance system in the planning area.
• There are bar type stools and some chairs without armrests.
• There is sufficient space for a wheelchair user to use the planning area.
• There is not a privacy room/area available.
• On screen BSL interpreters are not available.

You are on Planning Area (Kitchen Design Studio). Skip to the next section.

Planning Area (Kitchen Design Studio)

• The planning area is located on level 1, in the Kitchens area of the Showroom.
• There is step-free access to the planning area.
• There is a clear unobstructed route to the planning area.
• The lighting levels in the planning area are good.
• The height(s) of the counter(s) is/are medium height (77cm - 109cm).
• There is sufficient space to write or sign documents on the desk(s).
• There is a/are height adjustable desk(s) available.
• There is not a hearing assistance system in the planning area.
• There are seats with armrests on both sides.
• There is sufficient space for a wheelchair user to use the planning area.
• There is a privacy room/area available.
• On screen BSL interpreters are not available.

You are on Planning Area (Wardrobes). Skip to the next section.

Planning Area (Wardrobes)

• The planning area is located on level 1, in the Wardrobes area of the Showroom.
• There is step-free access to the planning area.
• There is a clear unobstructed route to the planning area.
• The lighting levels in the planning area are good.
• The height(s) of the counter(s) is/are high (110cm+).
• The distance between the floor and the lowest desk is 75cm.
• The distance between the floor and the highest desk is 94cm.
• There is sufficient space to write or sign documents on the desk(s).
• There is not a/are not height adjustable desk(s) available.
• There is not a hearing assistance system in the planning area.
• The seats do not have armrests.
• There is sufficient space for a wheelchair user to use the planning area.
• There is not a privacy room/area available.
• On screen BSL interpreters are not available.

You are on Eating and Drinking (Swedish Restaurant). Skip to the next section.

Eating and Drinking (Swedish Restaurant)

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• Location and Service View
  • The Swedish Restaurant is on level 1, after the Showroom or directly to the right as you exit the lift from the Entrance Foyer.
  • The most accessible route has step-free level access.
  • This area has staff who can provide assistance with ordering, numerous seating options, a counter where food and drink can be ordered and self service counters.
  • Full table service is not available.
  • Menus are wall-mounted, displayed on the counter, online, pictorial and digital.
  • The following dietary requirements can be catered for: lactose free, nut allergy, vegan, dairy free, vegetarian and gluten free.
  • The following are available: drinking straws.
  • There is not a hearing assistance system.
• Order and Payment View
  • The payment counter was surveyed.
  • The counter is located within the food serving area.
  • There is step-free level access to the counter.
  • The height of the counter is 91cm.
  • There is not a lowered section at the counter.
  • The height of the tray rail is 85cm.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in this area includes: high stools, sofas and chairs without armrests.
  • Furniture available in this area includes: high tables, coffee tables and tables.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels were even at the time of the survey.
  • Staff are able to offer assistance in carrying orders from the counter to the table and operating the self-service drink machines.

You are on Toilet with Adaptations (Swedish Restaurant - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Swedish Restaurant - Right Hand Transfer)

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• Access View
  • The toilet surveyed is located on level 1, off the corridor between the Restaurant and the entrance to the Market Hall.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • Dual Gender Neutral & Accessible Toilet: Please note that these facilities are designed for accessible users while remaining available to all.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 89cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 140cm (width) x 194cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 94cm (from the side of the toilet pan).
  • There is a spatula flush on the transfer side.
  • There is no horizontal grab rail for the toilet.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 86cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 74cm from the floor.
  • The wash basin has a lever mixer tap.
  • There are no vertical grab rails at the wash basin.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 99cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 81cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There is no shelf.
  • The cubicle has a waste bin and a sanitary bin.
  • There is one coat hook.
  • The coat hook is 101cm from the floor.
  • The walls and floor have a low visual contrast.
  • Lighting levels were even at the time of the survey.

You are on Parent and Baby Room / Feeding Room (Swedish Restaurant). Skip to the next section.

Parent and Baby Room / Feeding Room (Swedish Restaurant)

• The room surveyed is located on the level 1, off the corridor between the Restaurant and the entrance to the Market Hall.
• The most accessible route to the room has step-free level access.
• There is step-free level access into the room.
• There is pictorial signage on or near the door.
• The door opens inwards and has a high visual contrast.
• The width of the door opening is 89cm.
• Internally the door has a high visual contrast.
• The height of the baby change facility when in use is 86cm.
• There is a toilet, a wash basin, a hand dryer and a mirror in the room.
• The wash basin has a push tap.
• The room has a nappy/incontinence items bin and a sanitary bin.
• The walls and floor visual contrast varies between low and high.
• Lighting levels were even at the time of the survey.

You are on Lift (Swedish Restaurant and Market Hall to Self-serve Area). Skip to the next section.

Lift (Swedish Restaurant and Market Hall to Self-serve Area)

• The lift surveyed is located at the entrance to the Swedish Restaurant and Market Hall.
• The most accessible route to the lift has step-free level access.
• Levels 1 and 0 are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a low visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 181cm.
• The internal dimensions of the lift are 181cm (width) x 194cm (depth).
• The internal lift control buttons have tactile markings and a low visual contrast.
• None of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a visual floor indicator, an audible announcer and a list of floor services/facilities.
• Lighting levels were even at the time of the survey.

You are on Area (Market Hall). Skip to the next section.

Area (Market Hall)

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• Access and Circulation View
  • There is step-free access throughout the area.
  • There are doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is laminate.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The majority of aisle widths are over 200cm.
  • The majority of routes between products are over 120cm.
  • There is a shortcut from Cooking to Candles and Vases.
    There is a shortcut from Textiles to Lighting and Accessories.
  • The majority of shortcut widths are over 120cm.
  • There is high colour contrast between the walls and floor in the majority of corridors/walkways.
  • There is a/are designated information point(s) available in this area.
  • There is a/are touchscreen(s) available at the designated information point(s).
  • The designated information point(s) is/are not staffed.
  • There are planning area(s) available within this area.
  • Accessible play points are available in this area.
  • The lighting levels in this area are varied.
• Signage View
  • Wayfinding signage is provided.
  • There is overhead directional signage with white lettering and numbering on a blue background.
    There are directional arrows projected onto the floor.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does play background music in public areas.
  • Music is played throughout the area.
  • There is not a hearing assistance system in the public areas of the building.

You are on Planning Area (Bathrooms). Skip to the next section.

Planning Area (Bathrooms)

• The planning area is located on level 1, in the Bathrooms area of Market Hall.
• There is step-free access to the planning area.
• There is a clear unobstructed route to the planning area.
• The lighting levels in the planning area are good.
• The height(s) of the counter(s) is/are medium height (77cm - 109cm).
• There is sufficient space to write or sign documents on the desk(s).
• There is a/are height adjustable desk(s) available.
• There is not a hearing assistance system in the planning area.
• The seats do not have armrests.
• There is sufficient space for a wheelchair user to use the planning area.
• There is not a privacy room/area available.
• On screen BSL interpreters are not available.

You are on Lift (Market Hall to Self-serve). Skip to the next section.

Lift (Market Hall to Self-serve)

• The lift surveyed is located on level 1, in Candles and Vases area of Market Hall.
• The most accessible route to the lift has step-free level access.
• Levels 1 and 0 are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a medium visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 237cm.
• The internal dimensions of the lift are 237cm (width) x 200cm (depth).
• The internal lift control buttons have tactile markings and a medium visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a separate door to exit, a visual floor indicator and an audible announcer.
• Lighting levels were even at the time of the survey.

You are on Travelators (Market Hall to Self-serve). Skip to the next section.

Travelators (Market Hall to Self-serve)

• The travelators surveyed are located on level 1, in Candles and Vases area of Market Hall.
• Levels 1 and 0 are accessed by travelator.
• The foot (bottom) and head (top) of the travelators are clearly marked.
• Lighting levels were even at the time of the survey.
• Mobility scooters and wheelchairs are not permitted to go down the travelator.

You are on Stairs (Market Hall to Self-serve). Skip to the next section.

Stairs (Market Hall to Self-serve)

• The stairs surveyed are located on level 1, in Candles and Vases area of Market Hall.
• Levels 1 and 0 can be accessed by these stairs.
• There are 20 steps between floors.
• The steps have some clear markings and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is between 30cm and 45cm.
• Lighting levels were even at the time of the survey.

You are on Area (Self-serve). Skip to the next section.

Area (Self-serve)

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• Access and Circulation View
  • There is step-free access throughout the area.
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is carpet, concrete and laminate.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The majority of aisle widths are over 200cm.
  • The majority of routes between products are over 120cm.
  • There is high colour contrast between the walls and floor in the majority of corridors/walkways.
  • There is a/are designated information point(s) available in this area.
  • There is a/are touchscreen(s) available at the designated information point(s).
  • Some of the designated information points are staffed.
  • The lighting levels in this area are good.
• Signage View
  • Wayfinding signage is provided.
  • There is overhead directional signage with white lettering and numbering on a blue background.
    There is location signage with white lettering and numbering on a red background.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does play background music in public areas.
  • Music is played throughout the area.
  • There is not a hearing assistance system in the public areas of the building.

You are on Checkouts. Skip to the next section.

Checkouts

• The checkout area is located on level 0, after the Self-serve area.
• There is step-free level access to the checkout area.
• The venue has self-serve touchscreens and standard checkouts.
• The queue width for the main checkouts is at least 150cm and there is no need to turn.
• The height of the payment counter is 100cm.
• There is not a lowered section at the counter.
• The counter has glazed screens which may affect the ability of someone to lip read.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• Lighting levels were even at the time of the survey.
• The height of the self-serve touchscreen display ranges from 108cm to 148cm from the floor.
• The touchscreen has the following accessibility aids: a call for assistance button.
• The scanners for the self-serve checkouts are at a suitable height for a wheelchair user.
• The payment machines for the self-serve checkouts are at a suitable height for a wheelchair user.
• The packing areas for the self-serve checkouts are at a suitable height for a wheelchair user.
• Assistance is available at the self-serve checkouts.

You are on Counter (Customer Service and Returns). Skip to the next section.

Counter (Customer Service and Returns)

• The counter is located to the right after the checkouts or to the left when entering directly from the Customer Service, Returns and Home Delivery entrance.
• The distance from the Home Delivery, Customer Service and Returns entrance is 15m.
• There is step-free level access to the counter.
• The height of the counter is 101cm.
• There is a lowered section at the counter.
• The height of the lowered section is 61cm.
• There is a fixed hearing assistance system which is not clearly signed.
• The hearing assistance system was tested and working at the time of the survey.
• The height of the touchscreen display ranges from 104cm to 124cm from the floor.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey.

You are on Counter (Goods Collection Point). Skip to the next section.

Counter (Goods Collection Point)

• The counter is located to the right after the checkouts.
• The distance from the nearest checkout is 30m.
• There is step-free level access to the counter.
• The height of the counter is 101cm.
• There is not a lowered section at the counter.
• The counter has a television.
• There is not a hearing assistance system.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey.

You are on Counter (Home Delivery Service). Skip to the next section.

Counter (Home Delivery Service)

• The counter is located to the right after the checkouts.
• The distance from the nearest checkout is 30m.
• There is step-free level access to the counter.
• There is not a hearing assistance system.
• The height of the touchscreen display ranges from 90cm to 110cm from the floor.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey.

You are on Eating and Drinking (Swedish Bistro). Skip to the next section.

Eating and Drinking (Swedish Bistro)

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• Location and Service View
  • The Swedish Bistro is to the left after the checkouts.
  • The most accessible route has step-free level access.
  • This area has staff who can provide assistance with ordering, a counter where food and drink can be ordered, designated seating and a food and drink ordering touchscreen.
  • Full table service is not available.
  • Menus are wall-mounted, digital, online, displayed on the counter and pictorial.
  • The following dietary requirements can be catered for: vegetarian and vegan.
  • The following are available: drinking straws, takeaway cups and takeaway cutlery.
  • There is not a hearing assistance system.
• Order and Payment View
  • The payment counter was surveyed.
  • The counter is located at the front of the Swedish Bistro.
  • There is step-free level access to the counter.
  • The height of the counter is 90cm.
  • There is not a lowered section at the counter.
  • The counter has glazed screens which may affect the ability of someone to lip read.
  • The height of the touchscreen display ranges from 118cm to 178cm from the floor.
  • The touchscreen has the following accessibility aids: a call for assistance button.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Seating available in this area includes: benches, stools and high stools.
  • Furniture available in this area includes: tables and high tables.
  • Some tables are fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels were even at the time of the survey.

You are on Food Market (Swedish Food Market). Skip to the next section.

Food Market (Swedish Food Market)

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• Inside Access View
  • There is step-free access throughout the aisles.
  • The majority of aisles have a clear width of 120cm+ and are clear of obstructions.
  • The flooring throughout the aisles is laminate.
  • There is some flooring in aisles with a very shiny finish which could cause issues with glare or be perceived as slippery.
  • There is high colour contrast between the walls and floor in the majority of areas.
  • Background music is played.
  • The lighting levels are good.
• Checkout(s) View
  • There is 1 checkout available within the shop.
  • There is step-free access to the checkout(s).
  • There is a clear unobstructed route to the checkout(s).
  • The checkout(s) is/are clearly signed.
  • The lighting levels at the checkouts are good.
  • There is a/are checkout(s) and self service till(s).
  • The height of the checkout(s) is/are 92cm.
  • Staff can provide assistance with using the self service till(s).
  • There is a hearing assistance system at the checkout(s).
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing system.
  • The chip & pin card machines are accessible from the checkout(s) (portable).
• Comments View
  • Self-service checkout touchscreens have operating heights of 118cm to 148cm.

You are on Toilet with Adaptations (Checkouts and Exit - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Checkouts and Exit - Left Hand Transfer)

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• Access View
  • The toilet surveyed is located ahead after the checkouts, to the right of the Swedish Food Market. The toilet is located to the right if entering the store from the Customer Service, Returns and Home Delivery entrance .
  • The most accessible route to the toilet has step-free level access.
  • Dual Gender Neutral & Accessible Toilet: Please note that these facilities are designed for accessible users while remaining available to all.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 96cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 164cm (width) x 235cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 104cm (from the side of the toilet pan).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 88cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 73cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 84cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 87cm from the floor.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a full length mirror.
  • There is no shelf.
  • The cubicle has a waste bin and a sanitary bin.
  • There are no coat hooks.
  • The walls and floor visual contrast varies between low and high.
  • Lighting levels were even at the time of the survey.

You are on Parent and Baby Room / Feeding Room (Checkouts and Exit). Skip to the next section.

Parent and Baby Room / Feeding Room (Checkouts and Exit)

• The room surveyed is located ahead after the checkouts, to the right of the Swedish Food Market. The room is located to the right if entering the store from the Customer Service, Returns and Home Delivery entrance
• The most accessible route to the room has step-free level access.
• There is step-free level access into the room.
• There is pictorial and written text signage on or near the door.
• The door opens inwards and has a high visual contrast.
• The width of the door opening is 85cm.
• Internally the door has a high visual contrast.
• The height of the baby change facility when in use is 84cm.
• There is a wash basin, a hand dryer, an emergency alarm and a mirror in the room.
• The wash basin has a push tap.
• The room has a waste bin and a nappy/incontinence items bin.
• Seating available in the room includes: chairs with armrests and chairs without armrests.
• The walls and floor have a high visual contrast.
• Lighting levels were even at the time of the survey.

You are on Exit (Bistro Side). Skip to the next section.

Exit (Bistro Side)

• The exit area is clearly signed.
• There is step-free level access at the exit.
• There are double automatic doors at this exit.
• The doors open by sliding.
• The width of the opening is 156cm.
• The doors have a low visual contrast.
• There is a second set of double automatic doors.
• The second set of doors open by sliding.
• The width of the opening is 168cm.
• The second set of doors have a low visual contrast.
• There is step-free level access as you exit.
• There is a second similar exit from the Returns area.
  Both exits lead out to the loading bay.

You are on Entrance (Customer Service, Returns and Home Delivery Entrance). Skip to the next section.

Entrance (Customer Service, Returns and Home Delivery Entrance)

• This entrance is located to the front left of the store, in the loading bay area.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors at this entrance.
• The doors open by sliding.
• The width of the opening is 167cm.
• The doors have a low visual contrast.
• There is a second set of double automatic doors.
• The second set of doors open by sliding.
• The width of the opening is 172cm.
• The second set of doors have a low visual contrast.
• There is step-free level access as you enter.

You are on Area (Click and Collect). Skip to the next section.

Area (Click and Collect)

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• Signage View
  • Wayfinding signage is provided.
• Comments View
  • The Click and Collect building is located to the left of the main car park.
    
  • It has its own dedicated parking area with no Blue Badge bays.
    
  • Products are bought to your vehicle at a pre-arranged time as indicated in your email sales confirmation. These times are allocated at the time of online purchase.
    
  • You must enter your vehicle details at this time. If there are any problems, please call 020 3645 0180.

You are on Parking (Loading Bay). Skip to the next section.

Parking (Loading Bay)

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• Car Park View
  • The car park is located at the front left of the store.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are 2 designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked.
  • The surveyed Blue Badge parking bay dimensions are 480cm (width) x 610cm (depth).
  • There is a marked zone to both sides and rear.
  • The width of the marked zone is 120cm.
  • The nearest designated bay is 15m from the exit.
  • The most accessible route from the Blue Badge parking has step-free level access.
  • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
• Charges and Restrictions View
  • This car park is for visitors only.
  • Parking is free for all users.