You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • IKEA Lakeside is located in Grays, Essex, approximately 2 miles east of the M25.
    From the south, leave the motorway at Junction 31 and follow the A1306 Arterial Road West Thurrock to the first roundabout.
    Take the third exit to follow the B186 across three roundabouts to the Lancaster Roundabout, then take the fourth exit onto Heron Way.
    Travelling from the north, leave the motorway at Junction 30 and take the first exit to join the A13 towards Tilbury/ Basildon/ Thurrock Lakeside.
    Take the A126 exit onto the A126 towards Thurrock Lakeside.
    At the Lancaster Roundabout take the second exit onto Heron Way.
  • The store has a very large open air car park with Blue Badge and Parent and Child bays.
    There are electric vehicle charging points in the car park.
    There are entrances into the car park from Heron Way, off the roundabout at the junction of Heron Way and Motherwell Way and also from the northbound carriageway of A126 West Thurrock Way.
  • For more information on directions to the store please click here (opens new tab).
• By Bus View
  • There is a bus stop within 150 metres of the store.
  • The main IKEA bus stops are on the A126 West Thurrock Way.
    These stops are served by services 73, 73A, 83, 100 and 21.
    Travelling from the north, the busy A126 has to be crossed to reach the store.
    There are dropped kerbs with tactile paving and a central refuge at the crossing point near to the store.
    Bus service 22 has stops on Heron Way.
  • For more information on First Group bus services in Essex please click here (opens new tab).
• By Train View
  • The nearest Railway Station is Chafford Hundred.
  • Chafford Hundred Station is approximately 0.6 miles from IKEA Lakeside.
    There are bus and taxi routes from the station to the store.
  • For more information on National Rail please click here (opens new tab).
  • For more information on C2C rail services at Chafford Hundred Station please click here (opens new tab).

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 10:00 - 22:00.
• Tuesday 10:00 - 22:00.
• Wednesday 10:00 - 22:00.
• Thursday 10:00 - 22:00.
• Friday 10:00 - 22:00.
• Saturday 09:00 - 22:00.
• Sunday 11:00 - 17:00.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

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• Store Information View
  • Please click here for opening times and services available in this store.
  • Site maps are available within the store.
  • There is an assistive shopping service available within the store upon request.
  • There is a/are order and collection point(s) within the store.
  • The order and collection point(s) is/are located to the right after the checkouts, next to the Returns and Exchanges counters.
  • There is a Pick and Delivery Service available within the store.
  • The Pick and Delivery Service is located at any Information point.
  • There are additional charges for the Pick and Delivery Service.
  • Wheelchairs are available to borrow within the store.
  • Mobility scooters are available to borrow within the store.
  • To obtain loan wheelchairs or mobility scooters please contact a member of staff on arrival.
  • Specialist trollies are available to support accessible shopping.
  • There is a Safe/Quiet Place available within the store.
  • The Safe/Quiet Place is located in a screened area to the right of the Returns and Exchanges counters.
  • Wifi is available throughout the store.
  • Documents/information can be provided in; large print on request.
  • There is an assistance dog toilet or toileting area at the store/nearby.
  • The assistance dog toilet or toileting area is located in the car park.
  • Water bowls for assistance dogs are available.
  • There is an/are accessible toilet(s) available within the store.
  • There is a Changing Places facility available within the store.
  • The Picking service in the Self-serve area is free for disabled people, older people and pregnant women who may be unable to pick items without assistance.
  • The quiet space may also be used as a prayer facility. Alternatively, staff are able to permit access to the staff prayer room on request.
• Staff Information View
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.

You are on Parking. Skip to the next section.

Parking

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• Parking View
  • The store does have its own parking facilities.
  • The car park is located in front of the building, off Heron Way or West Thurrock Way.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • The car park surface is well maintained and easy to travel on.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 10+ designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 480cm x 620cm (15ft 9in x 20ft 4in).
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Clearly marked/signposted parent and child parking bays are available.
  • All parking spaces are provided on a first come first served basis.
• Paying View
  • There are no parking charges for the car park.
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The entrance is clearly visible from the car park.
  • The surface on the approach to the entrance is tarmac.
  • There is a road to cross between the car park and the entrance.
  • There is tactile paving on dropped kerbs between the car park and the entrance.
  • The nearest designated Blue Badge parking bay is approximately 20m (21yd 2ft) from the accessible entrance.
• Drop-off Point(s) View
  • There is not a/are not clearly marked drop-off point(s).

You are on Electric Vehicle Charging Points. Skip to the next section.

Electric Vehicle Charging Points

• There is a/are electric vehicle charging point(s) available.
• The provider of the charging point(s) is GRIDSERVE.
• CCS and CHAdeMO charging is available.
• The electric vehicle charging point(s) is/are located at the front of the store in the car park.
• Staff are not able to provide assistance with the electric vehicle charging points.
• There is/are 2 electric vehicle charging point(s).
• The electric vehicle charging bay(s) is/are clearly marked.
• The dimensions of the electric vehicle charging bay(s) surveyed are 250cm x 460cm.
• The charging point(s) is/are located to the front as you approach the bay(s).
• The height range of the electric vehicle charging point controls/screen is 125cm to 135cm.
• The height of the electric vehicle charging point nozzle slot is 100cm.
• The charging point(s) require tap and pay (contactless payment).
• Parking charges apply for all users (including Blue Badge holders).
• Payment signs are provided.
• Payment signs are not clearly presented.
• Payment for charging is made at the charging point(s).
• There is not a/are not designated electric vehicle charging point(s) available for Blue Badge holders.

You are on Approach. Skip to the next section.

Approach

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• Approach View
  • The surface of the approach is tarmac and block paving.
  • There is step-free access on the approach.
• Comments View
  • There may be displays of seasonal items such as garden furniture on the forecourt area.
  • There are flagpoles on the forecourt on the approach from the left of the entrance.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the front right of the store.
• The entrance area/door is clearly signed.
• There is step-free access at this entrance.
• There is a canopy or recess which provides weather protection at this entrance.
• The entrance door(s) does not/do not contrast visually with its immediate surroundings.
• The main door(s) open(s) automatically (by revolving).
• The width of the door opening is 215cm.
• There is a member of staff available for assistance at this entrance.

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• Comments View
  • There is a slow-down control button (90cm high) on the right of the revolving door.

You are on Outside Access (Accessible Entrance). Skip to the next section.

Outside Access (Accessible Entrance)

• This information is for the entrance located to the right of the main entrance.
• The entrance area/door is not clearly signed.
• There is step-free access at this entrance.
• There is a canopy or recess which provides weather protection at this entrance.
• The entrance door(s) does not/do not contrast visually with its immediate surroundings.
• The main door(s) open(s) automatically (towards you).
• The main automatic door(s) is/are push pad or push button activated.
• The push pad or push button is 73cm from floor level.
• The door(s) is/are single width.
• The width of the door opening is 165cm.
• There is a member of staff available for assistance at this entrance.

You are on Entrance Foyer. Skip to the next section.

Entrance Foyer

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• Foyer View
  • There is step free access within the foyer.
  • The type of flooring in this area is vinyl.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Wayfinding signage is provided.
  • The foyer does not play background music.
  • There are seats with armrests on both sides in the foyer.
  • There is a store host available within the foyer.
  • Accessible play points are available.
  • The lighting levels are good.
  • There are double doors to the right of the lift which provide a shortcut to the Self-serve area, Checkouts, Bistro, Swedish Food Market and the Customer Services area including Returns, Collections and Deliveries.
• Play Area (Småland) View
  • There is a play area within the entrance foyer.
  • The play area is free of charge.
  • The play area offers inclusive play.
  • There is step-free access to the play area.
  • There is a clear unobstructed route to the play area.
  • The play area is clearly signed.
  • The play area counter is at a height of 103cm.
  • There is not a lowered section of the play area counter.
  • There is not a hearing assistance system at the play area counter.
  • There is stepped access within the play area.
  • Within the Småland play area, there is some play equipment and the children's toilets at the level of the entrance foyer.
    However, the majority of the play area is up 4 medium height, unmarked steps, without handrails.
    There is also a lounging area which is up 10 medium height, clearly marked steps, with handrails to both sides.
  • There is not an/are not accessible toilet(s) available within the play area.
  • There are standard toilets available within the play area.
  • There are not ambulant cubicles available in the standard toilets.
  • Baby change facilities are not available within the play area.

You are on Changing Places (Entrance Foyer). Skip to the next section.

Changing Places (Entrance Foyer)

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• Location and Access View
  • The facility is located off the toilet area at the rear left of the entrance foyer.
  • The facility is approximately 20m (21yd 2ft) from the accessible entrance.
  • There is level access into the facility.
  • The facility surveyed is for the sole use of disabled people.
  • The colour contrast between the external door and wall is good.
  • The colour contrast between the internal door and wall is good.
  • You do need a key for the facility.
  • The key is a radar key.
  • The key can be obtained from a member of staff in the entrance foyer.
  • There is pictorial and written text signage on or near the door.
  • The door opens outwards (automatically).
  • The door is locked by a push button or pad.
  • The door does not have a horizontal grab rail.
  • The width of the door is 86cm.
  • The dimensions of the facility are 389cm x 290cm.
  • There is a clear 200cm x 180cm manoeuvring space in the facility.
  • The facility has a non-slip floor.
  • The colour contrast between the walls and floor is good.
• Toilet Details View
  • The facility toilet has a transfer space on both sides.
  • The transfer space on the right as you face the toilet is 259cm.
  • The transfer space on the left as you face the toilet is 81cm.
  • Dropdown rails are provided.
  • As you face the toilet the dropdown rail(s) is/are on both sides.
  • The colour contrast between the dropdown rail(s) and wall is poor.
  • As you face the toilet there are vertical grab rails on both sides.
  • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
  • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a spatula flush.
  • There is a toilet roll holder.
  • The height of the toilet roll holder is 94cm.
  • The toilet has a cistern.
  • The toilet seat colour contrast is good.
  • There is an emergency alarm for the toilet.
  • The emergency pull cord alarm is within reach and fully functional.
• Changing Bench and Hoist Details View
  • The facility changing bench is wall mounted.
  • The facility changing bench height is adjustable.
  • The length of the facility changing bench is 186cm (6ft 1in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in the cubicle.
• Shower Details View
  • There is not a shower unit with a detachable shower head.
• Other Facilities View
  • A privacy screen is not available.
  • The type of wash basin is adjustable.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Wall mounted grab rails are not available at the wash basin.
  • There is a soap dispenser.
  • The height of the soap dispenser is 92cm.
  • Wide tear off paper roll is available.
  • The wide paper roll dispenser is at the recommended height of 80cm-100cm.
  • There is a hand dryer.
  • The hand dryer is at the recommended height of 80cm-100cm.
  • There is not a towel dispenser.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • There is a/are non-infectious waste disposal units.
  • There is an emergency alarm for the facility.
  • The emergency pull cord alarm is within reach and fully functional.
  • There is not a coat hook.
  • There is not a flashing fire alarm beacon within the toilet.
  • The lighting levels are good.
• Comments View
  • The push button to exit is 90cm high.

You are on Standard Toilet(s) (Entrance Foyer). Skip to the next section.

Standard Toilet(s) (Entrance Foyer)

• Standard toilet facilities are available.

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• Access to Standard Female Toilet(s) View
  • There is pictorial and written text signage on or near the toilet door.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located off the toilet area at the rear left of the entrance foyer.
  • The female and male toilets are approximately 25m (27yd 1ft) from the accessible entrance.
  • There is step-free access into the female and male toilet(s).
  • There is pictorial signage on or near the toilet door.
  • There is not a lowered urinal in the male toilet(s).
  • An ambulant toilet with wall-mounted grab rails is not available.
  • There is not a lowered wash basin.
  • The wash basin(s) tap type is push.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.

You are on Parent and Baby Room (Entrance Foyer). Skip to the next section.

Parent and Baby Room (Entrance Foyer)

• There is a parent and baby room for public use.
• The parent and baby room is located off the toilet area at the rear left of the entrance foyer.
• The parent and baby room is approximately 20m from the accessible entrance.
• There is step-free access into the parent and baby room.
• Staff do not need to be notified for use of the room.
• There is pictorial and written text signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 92cm (3ft).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 84cm.
• The wash basin tap type is push.
• There is a/are chair(s) in the parent and baby room.
• There is a chair with armrests on both sides.
• There is a toilet in the parent and baby room.
• There is not a flashing fire alarm beacon within the room.
• The lighting levels are good.

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• Comments View
  • There is a child's toilet that is 33cm high.

You are on Access to (the Showroom, Restaurant). Skip to the next section.

Access to (the Showroom, Restaurant)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located ahead as you enter from the accessible entrance.
  • The stairs are approximately 11m from the accessible entrance.
  • The stairs are clearly visible from the entrance.
  • The floors which are accessible by stairs are ground floor and first floor.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a second lower handrail.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are good.
• Escalator(s) View
  • Escalators can be used to access other floors.
  • The escalator(s) is/are located ahead as you enter.
  • The escalator(s) is/are clearly visible from the entrance.
  • The escalators only go up.
  • The floors which are accessible by escalator(s) are ground floor and first floor.
  • The escalator(s) steps are not clearly marked.
  • The foot and head of the escalator(s) are not clearly marked.
  • The lighting levels at the escalator(s) are good.
• Lift View
  • There is a lift for public use.
  • The lift is located at the rear right of the entrance foyer.
  • The lift is clearly visible from the entrance.
  • The lift is approximately 20m (21yd 2ft) from the accessible entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are ground floor and first floor.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width of the lift is 180cm (5ft 11in).
  • The dimensions of the lift are 196cm x 200cm (6ft 5in x 6ft 7in).
  • There are no separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

You are on Area (Showroom). Skip to the next section.

Area (Showroom)

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• Access and Circulation View
  • There is step-free access throughout the area.
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is vinyl.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The majority of aisle widths are over 200cm.
  • The majority of routes between products are over 120cm.
  • There is a shortcut from the Living Room (area 1) to the Dining Area (area 4).
    There is a shortcut from Living Room Storage (area 3) to Children's IKEA (area 9).
    There is a shortcut from Kitchen (area 3) through to Beds & Mattresses (area 6).
    There is a shortcut from Wardrobes (area 7) through a single door to Home Decorations (area 16).
    There is a shortcut from Children's IKEA (area 9) through to Home Decorations (area 16).
  • The majority of shortcut widths are over 120cm.
  • There is good colour contrast between the walls and floor in all areas.
  • There are regular resting points available in this area.
  • There is a mixture of seating with and without armrests at the resting points.
  • There is a/are designated information point(s) available in this area.
  • There is a/are touchscreen(s) available at the designated information point(s).
  • Some of the designated information points are staffed.
  • There are planning area(s) available within this area.
  • Accessible play points are available in this area.
  • The lighting levels in this area are varied.
• Signage View
  • Wayfinding signage is provided.
  • There is overhead directional signage with white lettering on a blue background.
    There are directional arrows projected onto the floor.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does play background music in public areas.
  • Music is played occasionally in some areas. There is also birdsong played in Garden Display areas.
  • There is a hearing assistance system in the public areas of the building.
  • The system is a fixed loop.
  • There are hearing loops at some of the Information Points.
• Comments View
  • The accessible play points are located on walls close to the planning areas.
  • There are additional touchscreens for planning some of the Wardrobe Furniture and for IKEA Family Membership at both standing and wheelchair user height.
  • There may be raised thresholds between the main walkway and the room sets and display in some areas.

You are on Planning Area (Living Room Furniture). Skip to the next section.

Planning Area (Living Room Furniture)

• The planning area is located in Showroom area 2 (Living Room Furniture).
• There is step-free access to the planning area.
• There is a clear unobstructed route to the planning area.
• The lighting levels in the planning area are good.
• The height(s) of the counter(s) is/are medium height (77cm - 109cm) .
• The standard height for desks is 75cm.
• There is sufficient space to write or sign documents on the desk(s).
• There is not a/are not height adjustable desk(s) available.
• There is a hearing assistance system in the planning area.
• The type of system is a fixed loop.
• The sound enhancement system is located at the payment counter.
• The hearing assistance system is signed.
• Staff are trained to use the hearing system.
• The seats do not have armrests.
• There is sufficient space for a wheelchair user to use the planning area.
• There is not a privacy room/area available.
• On screen BSL interpreters are not available.

You are on Planning Area (Kitchen Design Studio). Skip to the next section.

Planning Area (Kitchen Design Studio)

• The planning area is located in Showroom area 3 (Kitchens).
• There is step-free access to the planning area.
• There is a clear unobstructed route to the planning area.
• The lighting levels in the planning area are good.
• The height(s) of the counter(s) is/are medium height (77cm - 109cm) .
• The distance between the floor and the lowest desk is 70cm.
• The distance between the floor and the highest desk is 94cm.
• There is sufficient space to write or sign documents on the desk(s).
• There is not a/are not height adjustable desk(s) available.
• There is a hearing assistance system in the planning area.
• The type of system is a fixed loop.
• The sound enhancement system is located at the Information Point.
• The hearing assistance system is signed.
• Staff are trained to use the hearing system.
• There are bar type stools and some chairs without armrests.
• There is sufficient space for a wheelchair user to use the planning area.
• There is a privacy room/area available.
• On screen BSL interpreters are not available.

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• Comments View
  • The standard height desk is in a partially screened area to the side.

You are on Planning Area (Wardrobes). Skip to the next section.

Planning Area (Wardrobes)

• The planning area is located in Showroom area 7 (Wardrobes).
• There is step-free access to the planning area.
• There is a clear unobstructed route to the planning area.
• The lighting levels in the planning area are good.
• The height(s) of the counter(s) is/are medium height (77cm - 109cm) .
• The distance between the floor and the lowest desk is 73cm.
• The distance between the floor and the highest desk is 92cm.
• There is sufficient space to write or sign documents on the desk(s).
• There is not a/are not height adjustable desk(s) available.
• There is not a hearing assistance system in the planning area.
• There are bar type stools and some chairs without armrests.
• There is sufficient space for a wheelchair user to use the planning area.
• There is not a privacy room/area available.
• On screen BSL interpreters are not available.

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• Comments View
  • There is a desk with medium height for specifically mattresses and bedding.

You are on Planning Area (Living Room Storage). Skip to the next section.

Planning Area (Living Room Storage)

• The planning area is located on the first floor.
• There is step-free access to the planning area.
• There is a clear unobstructed route to the planning area.
• The lighting levels in the planning area are good.
• The height(s) of the counter(s) is/are medium height (77cm - 109cm) .
• The standard height for desks is 78cm.
• There is sufficient space to write or sign documents on the desk(s).
• There is not a/are not height adjustable desk(s) available.
• There is not a hearing assistance system in the planning area.
• There are bar type stools and some chairs without armrests.
• There is sufficient space for a wheelchair user to use the planning area.
• There is not a privacy room/area available.
• On screen BSL interpreters are not available.

You are on Eating and Drinking (Restaurant). Skip to the next section.

Eating and Drinking (Restaurant)

• The following information is for the restaurant.

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• Location and Access View
  • The restaurant is located on the first floor, after the showroom or directly to the right as you exit the lift from the entrance foyer.
  • There is step-free access to the restaurant.
  • There is step-free access within the restaurant.
  • There is ample room for a wheelchair user to manoeuvre.
  • The type of flooring in this area is vinyl.
  • The lighting levels are good.
• Service and Menus View
  • Full table service is not available.
  • Food and/or drinks are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • This area does play background music.
  • Wifi is available within this area.
  • Plastic/takeaway cups are available.
  • Plastic/takeaway cutlery is available.
  • Drinking straws are available.
  • There are wall menus available.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are presented in contrasting colours.
  • Menus are clearly written.
  • Food allergy information is available on hand held menus.
  • The type of food served here is hot and cold meals and snacks.
• Counter View
  • The height of the service counter is 90cm .
  • There is not a lowered section of the counter.
  • There is a counter/tray rail at a height of 85cm to allow a disabled person to manoeuvre a tray.
  • There is a hearing assistance system .
  • The system is a fixed loop.
  • Staff are trained to use the hearing system.
• Seating Area View
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • The nearest table is approximately 2m from the entrance/opening.
  • The nearest table is approximately 25m from the till/counter.
  • The distance between the floor and the lowest table is 74cm.
  • The distance between the floor and the highest table is 104cm.
  • The standard height for tables is 74cm.
• Comments View
  • Staff are able to offer assistance in carrying food from the counter to the table and operating the self-service drinks machines.
  • There is a baby food heating area close to the counter and a screened area for breast feeding.
  • There is an armchair and children's seating in the breast feeding area.
  • There is one step up to enter a partially enclosed play area in the centre of the dining area.

You are on Accessible Toilet(s) (Restaurant). Skip to the next section.

Accessible Toilet(s) (Restaurant)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located on the first floor, off the corridor between the Restaurant and the entrance to the Market Hall.
  • There is step-free access into the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is light.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 86cm.
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 146cm x 195cm (4ft 9in x 6ft 5in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 88cm (2ft 11in).
  • The transfer space is obstructed by a sanitary bin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 100cm and 170cm from the floor.
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is not a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a lid.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 88cm (2ft 11in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5in).
  • There are no vertical wall-mounted grab rails at the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps do not have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 97cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 80cm (2ft 7in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is fair.
  • The lighting levels are good.

You are on Standard Toilet(s) (Restaurant). Skip to the next section.

Standard Toilet(s) (Restaurant)

• Standard toilet facilities are available.

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• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located on the first floor, off the corridor between the Restaurant and the entrance to the Market Hall.
  • There is step-free access into the female toilet(s).
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet with wall-mounted grab rails is available.
  • There is a horizontal grab rail to the right of the seat.
  • There is a lowered wash basin.
  • The height of the lowered wash basin is 74cm.
  • There are no vertical wall-mounted grab rails at the lowered wash basin.
  • The wash basin(s) tap type is push.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located on the first floor, off the corridor between the Restaurant and the entrance to the Market Hall.
  • There is step-free access into the male toilet(s).
  • There is pictorial signage on or near the toilet door.
  • There is a lowered urinal.
  • The height of the lowered urinal is 56cm.
  • There are no vertical wall-mounted grab rails at the lowered urinal.
  • The lowered urinal does contrast visually with the wall.
  • There is sufficient space for a wheelchair in front of the lowered urinal (90cm x 140cm).
  • An ambulant toilet with wall-mounted grab rails is not available.
  • There is a lowered wash basin.
  • The height of the lowered wash basin is 74cm.
  • There are no vertical wall-mounted grab rails at the lowered wash basin.
  • The wash basin(s) tap type is push.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.
• Access to Standard Female and Male Toilet(s) View
  • Lighting levels are good.

You are on Parent and Baby Room (Restaurant). Skip to the next section.

Parent and Baby Room (Restaurant)

• There is a parent and baby room for public use.
• The parent and baby room is located on the first floor, off the corridor between the Restaurant and the entrance to the Market Hall.
• There is step-free access into the parent and baby room.
• Staff do not need to be notified for use of the room.
• There is pictorial and written text signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 86cm (2ft 10in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 86cm.
• The wash basin tap type is push.
• There is/are not chair(s) in the parent and baby room.
• There is a toilet in the parent and baby room.
• There is not a flashing fire alarm beacon within the room.
• The lighting levels are good.

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• Comments View
  • There are two parent and baby rooms in this location.

You are on Lift (Between Restaurant and Self Service area). Skip to the next section.

Lift (Between Restaurant and Self Service area)

• There is a lift for public use.
• The lift is located off the Restaurant, approximately 15m from the entrance to the Market Hall.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are levels 1 and 0.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is poor.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 180cm.
• The dimensions of the lift are 198cm x 200cm (6ft 6in x 6ft 7in).
• There are no separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Area (Market Hall). Skip to the next section.

Area (Market Hall)

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• Access and Circulation View
  • There is step-free access throughout the area.
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is vinyl.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The majority of aisle widths are over 200cm.
  • The majority of routes between products are over 120cm.
  • There is a shortcut from Cooking (area 14) to Candles and Vases (area 21).
    There is also a shortcut from Textiles (area 15) to Lighting and Accessories (area 19 to 21).
  • The majority of shortcut widths are over 120cm.
  • There is good colour contrast between the walls and floor in all areas.
  • There is not a/are no designated information point(s) available in this area.
  • There are planning area(s) available within this area.
  • Accessible play points are available in this area.
  • The lighting levels in this area are varied.
• Signage View
  • Wayfinding signage is provided.
  • There is a display board with maps and diagrams at the entrance to Market Hall.
    There is overhead direction signage with white lettering on a blue background.
    There are directional arrows projected onto the floor.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does play background music in public areas.
  • Music is played throughout the Market Hall.
  • There is not a hearing assistance system in the public areas of the building.
• Comments View
  • Within the Textiles area there is a counter for self-service cutting of textiles.
  • The height of the counter is 88cm.

You are on Counter (Bathshop Planning Area). Skip to the next section.

Counter (Bathshop Planning Area)

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• Counter View
  • The counter is located in the Bathshop (area 17) of the Market Hall.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a background which is patterned.
  • The lighting levels at the counter are good.
  • The height of the counter is 106cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is not staffed.
  • There is not a bell to attract attention.
  • There is not a hearing assistance system at the counter.
  • The type of flooring in this area is vinyl.
• Comments View
  • The counter described is the information and quick pay counter.
  • There is a removeable payment machine on the counter.
  • There are also planning desks in this area.
  • The height of the planning desks is 79cm.
  • There are chairs without armrests at the planning desks.

You are on Access to (Self-serve). Skip to the next section.

Access to (Self-serve)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located in area 22 (Candles and Vases), between the lift and the travelators.
  • The floors which are accessible by stairs are levels 1 and 0.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a second lower handrail.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are good.
• Travelator(s) View
  • Travelators can be used to access other floors.
  • The travelator(s) is/are located in area 22 (Candles and Vases), to the right of the stairs and lift.
  • The travelators go both up and down.
  • The floors which are accessible by travelator(s) are levels 1 and 0.
  • The foot and head of the travelator(s) are clearly marked.
  • There is a bollard at the head of the travelator(s).
  • The lighting levels at the travelator(s) are good.
• Lift View
  • There is a lift for public use.
  • The lift is located in area 22 (Candles and Vases), to the left of the stairs and travelator.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are levels 1 and 0.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width of the lift is 235cm (7ft 9in).
  • The dimensions of the lift are 240cm x 210cm (7ft 10in x 6ft 11in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
• Comments View
  • Mobility scooters and wheelchairs are not permitted to go down the travelator.

You are on Area (Self-serve). Skip to the next section.

Area (Self-serve)

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• Access and Circulation View
  • There is step-free access throughout the area.
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is concrete.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The majority of aisle widths are over 200cm.
  • The majority of routes between products are over 120cm.
  • There is good colour contrast between the walls and floor in all areas.
  • There is a/are designated information point(s) available in this area.
  • There is a/are touchscreen(s) available at the designated information point(s).
  • Some of the designated information points are staffed.
  • The lighting levels in this area are good.
• Signage View
  • Wayfinding signage is provided.
  • There is a display board near the entrance to Self-serve with a map.
    There is overhead directional signage with white lettering on a blue background.
    There are information and direction posts.
    There are large numbers on the end of each aisle.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does play background music in public areas.
  • There is a hearing assistance system in the public areas of the building.
  • The system is a fixed loop.
  • Hearing loops are available at the staffed Information Points.
• Comments View
  • The Bargain Corner for reduced items is located to the right of the Self-serve area, just before the checkouts.
  • Aisle widths may vary in this area.
  • There is an Information Point within Bargain Corner.
  • The height of the counter is 104cm.
  • Goods are paid for at the main checkouts.

You are on Checkouts. Skip to the next section.

Checkouts

• The checkouts are located on the ground floor, after the Self-serve area.
• There is step-free access to the checkouts.
• There is a clear unobstructed route to the checkouts.
• Checkouts are clearly signed.
• The lighting levels at the checkouts are good.
• There is a/are self service till(s) and checkout(s).
• The height of the checkout(s) is/are 95cm.
• Staff can provide assistance with using the self service till(s).
• There is a hearing assistance system at the checkouts.
• The following checkouts have a sound enhancement system; all of the checkouts and two of the self-service tills.
• The type of system is a fixed loop.
• The hearing assistance system is not signed.
• Staff are trained to use the hearing system.
• The chip & pin card machines are accessible from the checkouts (portable).

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• Self-Service Checkout(s) View
  • The chip & pin card machines are accessible from the checkout(s) and self service checkout(s).
  • Colleagues can provide assistance with using the self service checkout(s).
  • The controls/screen heights vary between 95cm and 145cm.

You are on Counter (Exchange and Returns). Skip to the next section.

Counter (Exchange and Returns)

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• Counter View
  • The counter is located to the right after the checkouts or to the left if entering directly from the loading bay.
  • The counter is approximately 15m (16yd 1ft) from the Exchange and Returns and Home Delivery entrance.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is placed in front of a background which is patterned.
  • The lighting levels at the counter are good.
  • The height of the counter is 112cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section at the counter is 61cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is not a clear knee recess beneath the low/lowered section of the counter.
  • The counter is staffed.
  • There is a hearing assistance system at the counter.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing system.
  • There is a touch screen.
  • The type of flooring in this area is vinyl.
• Seating Area View
  • There is not a seating area close to the counter.
  • There is sufficient space for a wheelchair user to use the seating area.
• Comments View
  • There is a touchscreen at the entrance to the customer services area to get a numbered ticket for service at the returns counter.
  • The highest point of the ticket machine is 125cm.
  • Spare parts and general customer service enquiries are also dealt with at the Returns desks.
  • There is a play area within the seating area.
  • There are Click & Return Lockers to the right of the service counters.
  • Low level lockers are available.
  • The height to the top of the touchscreen for returns is 120cm.

You are on Counter (Home Delivery Service). Skip to the next section.

Counter (Home Delivery Service)

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• Counter View
  • The counter is located to the far right after the checkouts.
  • The counter is approximately 30m (32yd 2ft) from the nearest checkout.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a background which is patterned.
  • The lighting levels at the counter are good.
  • The height of the counter is 112cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is not staffed.
  • There is not a bell to attract attention.
  • There is a hearing assistance system at the counter.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing system.
  • The type of flooring in this area is vinyl.
• Seating Area View
  • There is a seating area close to the counter.
• Comments View
  • The Hertz Rent a Van touchscreen is between 110cm - 122cm high.
  • The seating area is shared with Returns and Customer Services.

You are on Eating and Drinking (Bistro). Skip to the next section.

Eating and Drinking (Bistro)

• The following information is for the café.

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• Location and Access View
  • The café is located to the left after the checkouts.
  • There is step-free access to the café.
  • There is step-free access within the café.
  • There is ample room for a wheelchair user to manoeuvre.
  • The type of flooring in this area is laminate.
  • The lighting levels are good.
• Service and Menus View
  • Full table service is not available.
  • Food and/or drinks are not ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • This area does not play background music.
  • Wifi is available within this area.
  • Plastic/takeaway cups are available.
  • Plastic/takeaway cutlery is available.
  • Drinking straws are available.
  • There are wall menus available.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are available.
  • Menus are presented in contrasting colours.
  • Menus are clearly written.
  • Food allergy information is available on hand held menus.
  • The type of food served here is meatballs, hot dogs, fries, pastries and ice cream.
• Counter View
  • The height of the service counter is 90cm .
  • There is not a lowered section of the counter.
  • There is a hearing assistance system .
  • The system is a fixed loop.
  • Staff are trained to use the hearing system.
• Self-Service Touchscreens View
  • Self-service touchscreens are available for ordering.
  • The touchscreens are 95cm to 165cm from the floor.
  • The touchscreen(s) is/are not height adjustable.
  • There is a knee recess under the touchscreen(s).
  • The lowest height of the touchscreen card machines is 95cm.
  • The touchscreens do not have tent cards which you can use to get food and drink delivered to tables.
• Seating Area View
  • Some tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • The nearest table is approximately 15m from the till/counter.
  • The distance between the floor and the lowest table is 72cm.
  • The distance between the floor and the highest table is 102cm.
• Comments View
  • One of the lower height tables is designated as priority for wheelchair users.
  • The height of the children's table is 45cm.

You are on Food Market (Swedish Food Market). Skip to the next section.

Food Market (Swedish Food Market)

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• Inside Access View
  • There is step-free access throughout the aisles.
  • The majority of aisles have a clear width of 120cm+ and are clear of obstructions.
  • The flooring throughout the aisles is vinyl.
  • There is good colour contrast between the walls and floor in all areas.
  • Background music is played.
  • The lighting levels are good.
• Checkout(s) View
  • There are 2 checkouts available within the shop.
  • There is step-free access to the checkout(s).
  • There is a clear unobstructed route to the checkout(s).
  • The checkout(s) is/are clearly signed.
  • The lighting levels at the checkouts are good.
  • There is a/are checkout(s).
  • The height of the checkout(s) is/are 92cm.
  • There is not a hearing assistance system at the checkout(s).
  • The chip & pin card machines are accessible from the checkout(s) (portable).

You are on Accessible Toilet(s) (Checkouts and Exit). Skip to the next section.

Accessible Toilet(s) (Checkouts and Exit)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located ahead after the checkouts, to the right of the Swedish Food Market. The toilet is located to the right if entering the store from the Exchange and Returns and Home Delivery entrance
  • There is step-free access into the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is light.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 95cm.
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 166cm x 236cm (5ft 5in x 7ft 9in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 99cm (3ft 3in).
  • The transfer space is obstructed by a large bin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and general waste (with no lid) disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 89cm (2ft 11in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 85cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 89cm (2ft 11in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is fair.
  • The lighting levels are good.

You are on Standard Toilet(s) (Checkouts and Exit). Skip to the next section.

Standard Toilet(s) (Checkouts and Exit)

• Standard toilet facilities are available.

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• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located ahead after the checkouts, to the right of the Swedish Food Market. The toilet is located to the right if entering the store from the Exchange and Returns and Home Delivery entrance
  • There is step-free access into the female and male toilet(s).
  • There is pictorial signage on or near the toilet door.
  • There is not a lowered urinal in the male toilet(s).
  • An ambulant toilet with wall-mounted grab rails is not available.
  • There is not a lowered wash basin.
  • The wash basin(s) tap type is push.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.

You are on Parent and Baby Room (Checkouts and Exit). Skip to the next section.

Parent and Baby Room (Checkouts and Exit)

• There is a parent and baby room for public use.
• The parent and baby room is located ahead after the checkouts, to the right of the Swedish Food Market. The Parent and Baby room is located to the right if entering the store from the Exchange and Returns and Home Delivery entrance.
• The parent and baby room is approximately 15m from the Exchange and Return Entrance.
• There is step-free access into the parent and baby room.
• Staff do not need to be notified for use of the room.
• There is pictorial and written text signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 84cm (2ft 9in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 83cm.
• The wash basin tap type is push.
• There is a/are chair(s) in the parent and baby room.
• There is a chair with armrests on both sides.
• There is not a toilet in the parent and baby room.
• There is not a flashing fire alarm beacon within the room.
• The lighting levels are good.

You are on Exit (Bistro Side). Skip to the next section.

Exit (Bistro Side)

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• Exit View
  • This information is for the exit located after the checkouts, to the left of the Bistro counter.
  • The exit area/door is clearly signed internally.
  • The exit is step-free.
  • There is a canopy or recess which provides weather protection at this exit.
  • The exit door(s) does not/do not contrast visually with its immediate surroundings.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 174cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 160cm.
  • There is not a member of staff available for assistance at this exit.
• Comments View
  • There is a second, similar exit from the Returns area.
  • Both exits lead out to the loading bay.

You are on Outside Access (Exchange and Returns and Home Delivery Entrance). Skip to the next section.

Outside Access (Exchange and Returns and Home Delivery Entrance)

• This information is for the entrance located to the front left of the store, in the loading bay area.
• The entrance area/door is clearly signed.
• There is step-free access at this entrance.
• There is a canopy or recess which provides weather protection at this entrance.
• The entrance door(s) does not/do not contrast visually with its immediate surroundings.
• The main door(s) open(s) automatically.
• The door(s) is/are double width.
• The width of the door opening is 167cm.
• There is a second set of doors.
• The door(s) open(s) automatically.
• The door(s) is/are double width.
• The width of the door opening is 172cm.

You are on Area (Click and Collect). Skip to the next section.

Area (Click and Collect)

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• Signage View
  • Wayfinding signage is provided.
• Comments View
  • The Click and Collect building is located to the left of the main car park.
  • It has it's own dedicated parking area with no Blue Badge Bays.
  • Products are bought to your vehicle at a pre-arranged time as indicated in your email sales confirmation. These times are allocated at the time of online purchase.
  • You must enter your vehicle details at this time. If there are any problems, please call 0203 645 0180.

You are on Parking (Loading Area). Skip to the next section.

Parking (Loading Area)

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• Parking View
  • The store does have its own parking facilities.
  • The car park is located at the front left of the store.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • The car park surface is well maintained and easy to travel on.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 2 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 480cm x 610cm (15ft 9in x 20ft).
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Clearly marked/signposted parent and child parking bays are not available.
  • All parking spaces are provided on a first come first served basis.
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The entrance is clearly visible from the car park.
  • The surface on the approach to the entrance is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • There is tactile paving on dropped kerbs between the car park and the entrance.
  • The nearest designated Blue Badge parking bay is approximately 15m (16yd 1ft) from the exit.