You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

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• Store Information View
  • Please click here for opening times and services available in this store.
  • Site maps are available within the store.
  • There is an assistive shopping service available within the store upon request.
  • There is a/are order and collection point(s) within the store.
  • The order and collection point(s) is/are located throughout the store.
  • Wheelchairs are available for customer use and can be found at the main entrance. If you need assistance, please speak to the greeter at the entrance or visit the Customer Services department.
  • Specialist trollies are available to support accessible shopping.
  • There is a Safe/Quiet Place available within the store.
  • The Safe/Quiet Place is located in the quiet room / prayer room in the entrance foyer.
  • Wifi is available throughout the store.
  • There is not an assistance dog toilet or toileting area at the store/nearby.
  • Water bowls for assistance dogs are available.
  • There is an/are accessible toilet(s) available within the store.
  • There is a Changing Places facility available within the store.
  • GoTo Shop is a supportive trolley seat for children, designed to make shopping easier for children with additional needs. To make use of the GoTo Shop, simply speak to the greeter at the front of the store or customer services who will be happy to help. Please note, the GoTo will need to be signed in and out due to safety requirements.
  • This store have also introduced 3 new family friendly trolleys; Double Baby, Twin Toddler and Baby/Toddler. There is one of each trolley in store and you should be able to find them close to the store entrance. Please speak to the greeter at the front of the store or customer services and they'll be able to advise.
• Staff Information View
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.

You are on Overview. Skip to the next section.

Overview

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• About View
  • View information on opening times.
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • The nearest train station is Morley.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is step-free level access throughout.
  • Access throughout may include manual doors, doors permanently held open and narrow aisles.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There are 3 toilets with adaptations.
  • Toilets with adaptations are located in the restaurant and the pick-up point.
  • The transfer space varies between left and right in the toilets with adaptations.
  • The male and female step-free toilet facilities are located in the entrance foyer.
• Changing Places and Changing Facilities View
  • The Changing Places toilet facilities are located in the entrance foyer.
  • Parent and baby changing facilities are located in the entrance foyer, the restaurant and pick-up point.

You are on Parking (Surface Car Park). Skip to the next section.

Parking (Surface Car Park)

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• Car Park View
  • The car park is located to the front right of the store.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are no designated Blue Badge parking bays available.
• Charges and Restrictions View
  • Parking is free for all users.
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Parking (Multi-storey Car Park). Skip to the next section.

Parking (Multi-storey Car Park)

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• Car Park View
  • The car park is located at the front of the store.
  • The car park is multi-storey.
  • The car park surface consists of concrete.
  • The height of the restriction barrier is 200cm.
  • There are 15+ designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked and signposted.
  • The surveyed Blue Badge parking bay dimensions are 250cm (width) x 495cm (depth).
  • There is a marked zone to both sides but not at the rear.
  • The width of the marked zone is 134cm.
  • The nearest designated bay is 55m from the accessible entrance.
  • The most accessible route from the Blue Badge parking has step-free level access.
  • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
• Charges and Restrictions View
  • Parking is free for all users.
• Electric Vehicle Charging Points View
  • There are 3 electric vehicle charging points.
  • The dimensions of the surveyed electric vehicle charging bay are 230cm (width) x 475cm (depth).
  • The controls are not at a suitable height for a wheelchair user.
  • The nozzle holster is not at a suitable height for a wheelchair user.
  • The charging points require an app or tap and pay (contactless payment).
  • There are no electric vehicle charging points designated for Blue Badge holders.
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Lift (Multi-storey Car Park). Skip to the next section.

Lift (Multi-storey Car Park)

• The lift surveyed is located in the multi-storey car park.
• The distance from the parking bays on level 2 is 11m.
• The most accessible route to the lift has step-free level access and doors permanently held open.
• Car park levels 0, 1 and 2 are accessed by this lift.
• The lift door has a low visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a low visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 192cm.
• The internal dimensions of the lift are 225cm (width) x 204cm (depth).
• The internal lift control buttons have tactile markings and a low visual contrast.
• Some of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a hearing assistance alarm system, a visual floor indicator and an audible announcer.
• Lighting levels were even at the time of the survey, with unshaded light sources.
• There are other lifts available at this location which are of a similar size.

You are on Stairs (Multi-storey Car Park). Skip to the next section.

Stairs (Multi-storey Car Park)

• The stairs surveyed are located in the multi-storey car park.
• There are permanently held open doors to access the stairwell.
• Car park levels 0, 1 and 2 can be accessed by these stairs.
• There are 19 steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is between 30cm and 45cm.
• The steps have open risers.
• Lighting levels were even at the time of the survey.

You are on Entrance (Accessible Entrance). Skip to the next section.

Entrance (Accessible Entrance)

• This entrance is located at the front of the store, to the left of the main entrance.
• The entrance area is not clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors at this entrance.
• The doors open towards you.
• There is a push pad at a height of 75cm.
• The width of the opening is 144cm.
• The doors have a low visual contrast.
• There is a push pad or push button to exit at a height of 95cm.

You are on Entrance (Main Entrance). Skip to the next section.

Entrance (Main Entrance)

• This entrance is located at the front of the store.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors at this entrance.
• The doors open by revolving.
• The width of the opening is 217cm.
• The doors have a low visual contrast.

You are on Entrance Foyer. Skip to the next section.

Entrance Foyer

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• Foyer View
  • There is step free access within the foyer.
  • The type of flooring in this area is carpet and vinyl.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Wayfinding signage is provided.
  • The foyer does not play background music.
  • There is bench seating only in the foyer.
  • Wheelchairs are available for customer use and can be found at the main entrance. If you need assistance, please speak to the greeter at the entrance or visit the Customer Services department.
  • The lighting levels are varied.
  • There is a shortcut to the Market Hall from the entrance foyer.
• Play Area (Småland) View
  • There is not a play area within the entrance foyer.

You are on Changing Places (Entrance Foyer - Right Hand Transfer). Skip to the next section.

Changing Places (Entrance Foyer - Right Hand Transfer)

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• Location and Access View
  • The Changing Places facility surveyed is located to the left beyond the accessible entrance.
  • The Changing Places toilet is in addition to other toilet facilities.
  • The distance from the accessible entrance is 19m.
  • The most accessible route to the Changing Places facility has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • A RADAR key is required for access to this facility.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 84cm.
  • The door has a locking handle (with a RADAR key to access).
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
  • The dimensions of the facility are 279cm (width) x 220cm (depth) and there is not room for a wheelchair user to manoeuvre (180cm x 180cm).
• Toilet Details View
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The transfer space on the right as you face the toilet is 190cm.
  • There is a lever flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 109cm from the floor.
• Changing Bench and Hoist Details View
  • The changing bench is wall mounted and height adjustable.
  • The length of the changing bench is 164cm.
  • The facility hoist is powered overhead and accesses all areas.
• Other Facilities View
  • There is a fixed height wash basin.
  • The wash basin is 72cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 135cm from the floor.
  • There is not a towel dispenser.
  • A wide paper roll dispenser is available.
  • The height of the wide paper roll dispenser is 121cm.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 83cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The facility has a waste bin and a nappy/incontinence items bin.
  • There are no coat hooks.
  • A privacy screen is not available.
  • The walls and floor visual contrast varies between low and high.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • Background music is played in the room. The volume is adjustable.

You are on Parent and Baby Room / Feeding Room (Entrance Foyer). Skip to the next section.

Parent and Baby Room / Feeding Room (Entrance Foyer)

• The room surveyed is located to the left beyond the accessible entrance.
• The distance from the accessible entrance is 24m.
• The most accessible route to the room has step-free level access.
• There is step-free level access into the room.
• There is pictorial signage on or near the door.
• The door opens inwards and has a high visual contrast.
• The width of the door opening is 85cm.
• Internally the door has a high visual contrast.
• The height of the baby change facility when in use is 90cm.
• There is a wash basin, a paper towel dispenser, an emergency alarm and a mirror in the room.
• The wash basin has a lever mixer tap.
• The room has a nappy/incontinence items bin.
• Seating available in the room includes: armchairs.
• The walls and floor have a low visual contrast.
• Lighting levels were even at the time of the survey.
• Background music is played in the room. The volume is adjustable.

You are on Room (Quiet Room / Prayer Room). Skip to the next section.

Room (Quiet Room / Prayer Room)

• The room is located to the left beyond the accessible entrance.
• The distance from the accessible entrance is 22m.
• The most accessible route to the room has step-free level access.
• There is pictorial signage on or near the door.
• There is step-free level access into the room.
• There is a key pad at a height of 162cm.
• There is a single manual door with a high visual contrast.
• The door opens outwards.
• The width of the opening is 83cm.
• There is step-free level access throughout the room.
• There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs without armrests.
• Furniture available in the room includes: coffee tables.
• The surface heights are not suitable for wheelchair users.
• The clear underside space of the surfaces is not suitable for wheelchair users.
• There is not a hearing assistance system.
• Additional facilities/services include: a wash basin.
• There is no (or very little) background noise in this room.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Area (Showroom). Skip to the next section.

Area (Showroom)

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• Access and Circulation View
  • There is step-free access throughout the area.
  • There are doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is vinyl.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The majority of aisle widths are over 200cm.
  • There is a shortcut from Living room storage to Cookware and tableware.
  • There is a shortcut from Living room storage to Kitchen.
  • There is a shortcut from Living room storage to Bedroom.
  • The majority of shortcut widths are over 120cm.
  • There is low colour contrast between the walls and floor in the majority of corridors/walkways.
  • There are regular resting points available in this area.
  • There is a mixture of seating with and without armrests at the resting points.
  • There is a/are designated information point(s) available in this area.
  • There is a/are touchscreen(s) available at the designated information point(s).
  • The designated information point(s) is/are not staffed.
  • There are planning area(s) available within this area.
  • The lighting levels in this area are varied.
• Signage View
  • Wayfinding signage is provided.
  • There is overhead directional signage with white lettering and numbering on a blue background.
    There are white directional arrows projected onto the floor.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does play background music in public areas.
  • Music is played throughout the area.
  • There is not a hearing assistance system in the public areas of the building.

You are on Planning Area (BESTA Planning Studio). Skip to the next section.

Planning Area (BESTA Planning Studio)

• The planning area is located in living room storage area of the showroom.
• There is step-free access to the planning area.
• There is a clear unobstructed route to the planning area.
• The lighting levels in the planning area are good.
• The height(s) of the counter(s) is/are medium height (77cm - 109cm).
• There is sufficient space to write or sign documents on the desk(s).
• There is a/are height adjustable desk(s) available.
• There is not a hearing assistance system in the planning area.
• There is a mixture of seating with and without armrests.
• There is sufficient space for a wheelchair user to use the planning area.
• There is not a privacy room/area available.
• On screen BSL interpreters are not available.

You are on Planning Area (Kitchen). Skip to the next section.

Planning Area (Kitchen)

• The planning area is located in Kitchen area of the showroom.
• There is step-free access to the planning area.
• There is a clear unobstructed route to the planning area.
• The lighting levels in the planning area are varied.
• The height(s) of the counter(s) is/are medium height (77cm - 109cm).
• The distance between the floor and the highest desk is 71cm.
• There is sufficient space to write or sign documents on the desk(s).
• There is a/are height adjustable desk(s) available.
• There is not a hearing assistance system in the planning area.
• There is a mixture of seating with and without armrests.
• There is sufficient space for a wheelchair user to use the planning area.
• There is not a privacy room/area available.
• On screen BSL interpreters are not available.

You are on Planning Area (Wardrobe Planning Studio). Skip to the next section.

Planning Area (Wardrobe Planning Studio)

• The planning area is located in Wardrobe and storage area of the showroom.
• There is step-free access to the planning area.
• There is a clear unobstructed route to the planning area.
• The lighting levels in the planning area are varied.
• The height(s) of the counter(s) is/are low (76cm or lower) and medium height (77cm - 109cm).
• The standard height for desks is 72cm.
• There is sufficient space to write or sign documents on the desk(s).
• There is not a/are not height adjustable desk(s) available.
• There is not a hearing assistance system in the planning area.
• The seats do not have armrests.
• There is sufficient space for a wheelchair user to use the planning area.
• There is not a privacy room/area available.
• On screen BSL interpreters are not available.

You are on Eating and Drinking (Restaurant). Skip to the next section.

Eating and Drinking (Restaurant)

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• Location and Service View
  • The restaurant is located to the right just after the end of the showroom.
  • The most accessible route has step-free level access.
  • This area has a counter where food and drink can be ordered, self service counters, staff who can provide assistance with ordering and numerous seating options.
  • Full table service is available on request only.
  • Menus are wall-mounted, digital, online and pictorial.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws and takeaway cups.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
• Order and Payment View
  • The service counter was surveyed.
  • The counter is located at the rear of the restaurant.
  • There is step-free level access to the counter.
  • The height of the counter is 136cm.
  • There is not a lowered section at the counter.
  • The counter has glazed screens and patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The height of the tray rail is 85cm.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring is shiny.
  • The walls and floor have a medium visual contrast.
  • Seating available in this area includes: chairs with armrests, chairs without armrests, sofas, benches and high stools.
  • Furniture available in this area includes: tables, coffee tables, long tables and height adjustable tables.
  • Some chairs are fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Toilet with Adaptations (Restaurant - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Restaurant - Right Hand Transfer)

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• Access View
  • The toilet surveyed is located to the right from the restaurant entrance.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 84cm.
  • The door has a twist lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 150cm (width) x 362cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 78cm (from the side of the toilet pan).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 110cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 74cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 90cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 83cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin, a sanitary bin and a pedal bin.
  • There is one coat hook.
  • The coat hook is 140cm from the floor.
  • The height of the baby change facility when in use is 96cm.
  • The walls and floor visual contrast varies between low and high.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Parent and Baby Room / Feeding Room (Restaurant). Skip to the next section.

Parent and Baby Room / Feeding Room (Restaurant)

• The room surveyed is located to the right from the restaurant entrance.
• The most accessible route to the room has step-free level access.
• There is step-free level access into the room.
• There is pictorial signage on or near the door.
• The door opens inwards and has a high visual contrast.
• The width of the door opening is 84cm.
• Internally the door has a high visual contrast.
• The height of the baby change facility when in use is 99cm.
• There is a toilet, a wash basin, a hand dryer, an emergency alarm and a coat hook in the room.
• The wash basin has a sensor tap.
• The room has a waste bin and a nappy/incontinence items bin.
• The walls and floor visual contrast varies between low and high.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Area (Market Hall). Skip to the next section.

Area (Market Hall)

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• Access and Circulation View
  • There is step-free access throughout the area.
  • There are doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is vinyl.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The majority of aisle widths are over 200cm.
  • There is a shortcut from Cookware and tableware to Living room storage.
    
  • There is a shortcut from Cookware and tableware to the store entrance.
  • There is a shortcut from Textiles to the Restaurant.
  • There is a shortcut from Rugs and flooring to Home decoration.
  • The majority of shortcut widths are over 120cm.
  • There is low colour contrast between the walls and floor in the majority of corridors/walkways.
  • There is a/are designated information point(s) available in this area.
  • There is a/are touchscreen(s) available at the designated information point(s).
  • The designated information point(s) is/are not staffed.
  • The lighting levels in this area are varied.
• Signage View
  • Wayfinding signage is provided.
  • There is overhead directional signage with white lettering and numbering on a blue background.
    There are white directional arrows projected onto the floor.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does play background music in public areas.
  • Music is played throughout the area.
  • There is not a hearing assistance system in the public areas of the building.

You are on Area (Self-serve Furniture Area). Skip to the next section.

Area (Self-serve Furniture Area)

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• Access and Circulation View
  • There is step-free access throughout the area.
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is concrete.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The majority of aisle widths are over 200cm.
  • The majority of routes between products are over 120cm.
  • There is low colour contrast between the walls and floor in the majority of corridors/walkways.
  • There is a/are designated information point(s) available in this area.
  • There is a/are touchscreen(s) available at the designated information point(s).
  • The designated information point(s) is/are not staffed.
  • The lighting levels in this area are varied.
• Signage View
  • Wayfinding signage is provided.
  • There is overhead directional signage with white lettering and numbering on a blue background.
    There is location signage with white lettering and numbering on a red background.
  • The colour, design and typeface of signs is not consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does not play background music in public areas.
  • There is not a hearing assistance system in the public areas of the building.

You are on Checkouts. Skip to the next section.

Checkouts

• The checkout area is located after the self-serve furniture area.
• There is step-free level access to the checkout area.
• The venue has standard checkouts and self-serve touchscreens.
• The queue width for the main checkouts is at least 150cm and there is no need to turn.
• The height of the payment counter is 100cm.
• There is not a lowered section at the counter.
• There is not a hearing assistance system.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.
• The touchscreen has the following accessibility aids: a call for assistance button.
• The scanners for the self-serve checkouts are at a suitable height for a wheelchair user.
• The payment machines for the self-serve checkouts are at a suitable height for a wheelchair user.
• The packing areas for the self-serve checkouts are at a suitable height for a wheelchair user.
• Assistance is available at the self-serve checkouts.
• The receipt reader to exit is at a height of 111cm.
• The width of the exit barrier opening is 148cm.
• The self-serve checkouts surveyed were the lower height ones.

You are on Shop (Swedish Food Market). Skip to the next section.

Shop (Swedish Food Market)

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• Getting Around View
  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are between 120cm - 150cm.
  • The majority of product aisle widths are between 120cm - 150cm.
  • The flooring is shiny.
  • There is a high visual contrast between the shelving and floor in the majority of walkways.
  • There is no (or very little) background noise.
  • Signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is consistent throughout.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • The checkout area is located at the rear of the shop.
  • There is step-free level access to the checkout area.
  • The venue has self-serve touchscreens.
• Self-Service Touchscreens View
  • The self-service touchscreens have the following accessibility features: a call for assistance button.
  • The height of the loading area is 71cm.
  • The height of the self-serve touchscreen display ranges from 122cm to 143cm from the floor.
  • The height of the scanner is 104cm.
  • The height of the packing area is 71cm.
  • The card payment machine is at a fixed height.
  • The card payment machine is at a height of 112cm.
  • Assistance is not available at the self-serve checkouts.

You are on Eating and Drinking (Swedish Bistro). Skip to the next section.

Eating and Drinking (Swedish Bistro)

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• Location and Access View
  • The Swedish Bistro is located ahead after the checkouts.
  • The most accessible route has step-free level access.
  • There is step-free level access into this area.
• Service View
  • This area has a counter where food and drink can be ordered, a food and drink ordering touchscreen, staff who can provide assistance with ordering and designated seating.
  • Full table service is not available.
  • Menus are wall-mounted, digital, online, available on a touchscreen, pictorial and available on a mobile phone app.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws, takeaway cups and takeaway cutlery.
  • There is not a hearing assistance system.
• Order and Payment View
  • The service counter was surveyed.
  • The counter is located at the rear of the bistro.
  • There is step-free level access to the counter.
  • The height of the counter is 96cm.
  • There is not a lowered section at the counter.
  • The height of the touchscreen display ranges from 119cm to 162cm from the floor.
  • The touchscreen has the following accessibility aids: a call for assistance button.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in this area includes: chairs without armrests and high stools.
  • Furniture available in this area includes: tables and high tables.
  • Some tables are fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is no (or very little) background noise in this area.
  • Lighting levels vary due to the use of large glazed walls.

You are on Entrance (Internal - Delivery Service and Returns). Skip to the next section.

Entrance (Internal - Delivery Service and Returns)

• This entrance is located to the right beyond the checkouts.
• The entrance area is clearly signed.
• There is step-free level access at the entrance.
• There is an opening without doors.
• The width of the opening is 151cm.

You are on Exit. Skip to the next section.

Exit

• The exit area is not clearly signed.
• There is step-free level access at the exit.
• There are double automatic doors at this exit.
• The doors open by sliding.
• The width of the opening is 315cm.
• The doors have a low visual contrast.
• There is a second set of double automatic doors.
• The second set of doors open by sliding.
• The width of the opening is 265cm.
• The second set of doors have a high visual contrast.
• The minimum width between the bollards is 287cm.

You are on Parking (Loading / Returns). Skip to the next section.

Parking (Loading / Returns)

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• Car Park View
  • The car park is located off the access road.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • The height of the restriction barrier is 200cm.
  • There are no designated Blue Badge parking bays available.
• Charges and Restrictions View
  • Parking is free for all users.

You are on Entrance (External - Delivery Service and Returns). Skip to the next section.

Entrance (External - Delivery Service and Returns)

• This entrance is located at the front of the store.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via slope at the entrance.
• The slope has a slight gradient.
• There is a single automatic door at this entrance.
• The door opens by sliding.
• The width of the opening is 119cm.
• The door has a low visual contrast.
• There is a second single automatic door.
• The second door opens by sliding.
• The width of the opening is 125cm.
• The second door has a low visual contrast.
• There is step-free level access as you enter.

You are on Counter (Delivery Service and Returns). Skip to the next section.

Counter (Delivery Service and Returns)

• The counter is located at the rear of the returns area.
• There is step-free level access to the counter.
• The height of the counter is 102cm.
• There is a lowered section at the counter.
• The height of the lowered section is 60cm.
• The counter has patterned/distracting backgrounds.
• There is not a hearing assistance system.
• The height of the touchscreen display ranges from 114cm to 130cm from the floor.
• There may be background noise in this area.
• The flooring is shiny.
• Lighting levels vary due to the use of large glazed walls.
• There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: armchairs and sofas.

You are on Parking (Pick-up Point). Skip to the next section.

Parking (Pick-up Point)

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• Car Park View
  • The car park is located behind the main store.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are 2 designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked.
  • The surveyed Blue Badge parking bay dimensions are 230cm (width) x 485cm (depth).
  • There is a marked zone to both sides but not at the rear.
  • The width of the marked zone is 135cm.
  • The nearest designated bay is 5m from the pick-up point entrance.
  • The most accessible route from the Blue Badge parking has step-free level access.
  • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
• Charges and Restrictions View
  • Parking is free for all users.
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Entrance (Pick-up Point Entrance). Skip to the next section.

Entrance (Pick-up Point Entrance)

• This entrance is located at the front of the pick-up point.
• The approach to the entrance has bollards.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors at this entrance.
• The doors open by sliding.
• The width of the opening is 280cm.
• The doors have a low visual contrast.
• There is a second set of double automatic doors.
• The second set of doors are permanently held open.
• The width of the opening is 166cm.
• The second set of doors have a low visual contrast.

You are on Counter (Pick-up Point). Skip to the next section.

Counter (Pick-up Point)

• The counter is located ahead from the pick-up point entrance.
• The distance from the entrance is 12m.
• There is step-free level access to the counter.
• The height of the counter is 113cm.
• There is not a lowered section at the counter.
• There is not a hearing assistance system.
• The height of the touchscreen display ranges from 93cm to 118cm from the floor.
• There is no (or very little) background noise in this area.
• The flooring is shiny.
• Lighting levels were even at the time of the survey.
• There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: armchairs and sofas.
• Furniture available in this area includes: coffee tables.

You are on Toilet with Adaptations (Pick-up Point - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Pick-up Point - Left Hand Transfer)

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• Access View
  • The toilet surveyed is located to the right from the pick-up point entrance.
  • The distance from the entrance is 11m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 83cm.
  • The door has a twist lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 156cm (width) x 200cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 65cm (from the side of the toilet pan).
  • There is a spatula flush on the non-transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 103cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 73cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 78cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 91cm from the floor.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin, a sanitary bin and a pedal bin.
  • There are no coat hooks.
  • The height of the baby change facility when in use is 93cm.
  • The walls and floor visual contrast varies between low and high.
  • Lighting levels were even at the time of the survey.

You are on Toilet with Adaptations (Pick-up Point - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Pick-up Point - Right Hand Transfer)

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• Access View
  • The toilet surveyed is located the pick-up point entrance.
  • The distance from the entrance is 14m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 82cm.
  • The door has a twist lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 158cm (width) x 196cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 91cm (from the side of the toilet pan).
  • There is a lever flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 103cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 72cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 72cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 91cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin, a sanitary bin and a pedal bin.
  • There are no coat hooks.
  • The walls and floor visual contrast varies between low and high.
  • Lighting levels were even at the time of the survey.