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IKEA - Leeds

Holden Ing Way, Birstall, Batley, WF17 9AE

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Access Guide

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Getting Here

  • By Road View
    • Take the M62 to Junction 27, then take the M621.
      Keep left at the fork to continue on M621, following signs for Leeds/Batley.
      At Junction 27, take the A62 exit to Batley.
      Turn right onto Gelderd Road/A62.
      Stay left to stay on Gelderd Road/A62.
      At the roundabout, take the third exit.
      At the roundabout, take the first exit onto Holden Ing Way.
      At the roundabout, take the second exit and stay on Holden Ing Way.
    • There is adequate parking with Blue Badge, Parent and Child and Standard bays available at the store.
    • For more information on directions from the IKEA website please click here (opens new tab).
  • By Bus View
    • There is not a bus stop within 150 metres of the store.
    • The nearest bus stop is 0.3 miles from IKEA Leeds. The bus stop is located on Gelderd Road.
  • By Train View

Getting Help and Assistance

  • Store Information View
    • Please click here for opening times and services available in this store.
    • Site maps are available within the store.
    • There is an assistive shopping service available within the store upon request.
    • There is a/are order and collection point(s) within the store.
    • The order and collection point(s) is/are located in a separate building.
    • There is a Pick and Delivery Service available within the store.
    • The Pick and Delivery Service is located at any sales point.
    • There are additional charges for the Pick and Delivery Service.
    • Wheelchairs are available to borrow within the store.
    • Mobility scooters are available to borrow within the store.
    • To obtain loan wheelchairs please contact a member of staff on arrival.
    • Specialist trollies are available to support accessible shopping.
    • There is a Safe/Quiet Place available within the store.
    • The Safe/Quiet Place is located by the entrance foyer.
    • Wifi is available throughout the store.
    • Documents/information can be provided in; large print on request.
    • There is not an assistance dog toilet or toileting area at the store/nearby.
    • Water bowls for assistance dogs are available.
    • There is an/are accessible toilet(s) available within the store.
    • There is a Changing Places facility available within the store.
  • Staff Information View
    • There is a member of staff trained in British Sign Language.

Parking (Multi-Storey)

  • Parking View
    • The store does have its own parking facilities.
    • The car park is located in front of the store.
    • The car park type is multi storey.
    • Parking areas are well lit.
    • The car park does have a height restriction barrier.
    • The maximum height of the restriction barrier is 200cm (6ft 7in).
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • The car park surface is well maintained and easy to travel on.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 10+ designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 250cm x 500cm (8ft 2in x 16ft 5in).
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • Clearly marked/signposted parent and child parking bays are available.
    • All parking spaces are provided on a first come first served basis.
  • Paying View
    • There are no parking charges for the car park.
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The entrance is clearly visible from the car park.
    • The surface on the approach to the entrance is block paving.
    • There is a road to cross between the car park and the entrance.
    • There is tactile paving on dropped kerbs between the car park and the entrance.
    • The nearest designated Blue Badge parking bay is approximately 25m (27yd 1ft) from the main entrance.
  • Drop-off Point(s) View
    • There is not a/are not clearly marked drop-off point(s).
  • Comments View
    • There are loading bays in front of the returns entrance.
    • The width of the loading bays is 289cm.
    • The depth of the loading bays is 488cm.
    • There are 3 electric vehicle charging bays on level 0 of the car park, next to the lift.
    • The bays are 232cm wide and 480cm deep.
    • The height of the lowest contactless card reader is 91cm.
    • The height of the highest contactless card reader is 125cm.
    • The height of the lowest socket is 107cm.
    • The height of the highest socket is 112cm.
    • Parking for high-sided vehicles, with no height restriction, is available at the back of the venue, away from the store entrance.

Access to (Main Entrance)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located on each level of the car park.
    • The floors which are accessible by stairs are levels 0, 1 and 2.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are not provided on landings.
    • The lighting levels at the steps are good.
  • Lift View
    • There is a lift for public use.
    • The lift is located at the rear of the car park.
    • The lift is a standard lift.
    • A member of staff does not need to be notified for use of the lift.
    • The floors which are accessible by this lift are levels 0, 1 and 2.
    • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
    • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
    • Lift doors do contrast visually with lift lobby walls.
    • The external controls for the lift are within 90cm - 110cm from the floor.
    • The colour contrast between the external lift controls and the control plate is high.
    • The colour contrast between the external lift control plate and the wall is low.
    • The clear door width of the lift is 190cm (6ft 3in).
    • The dimensions of the lift are 230cm x 207cm (7ft 7in x 6ft 9in).
    • There are no separate entry and exit doors in the lift.
    • There is not a mirror to aid reversing out of the lift.
    • There is a list of floor services available within the lift.
    • The lift does have a visual floor indicator.
    • The lift does have an audible announcer.
    • The internal controls for the lift are within 90cm - 120cm from the floor.
    • There is a hearing loop system.
    • The lift does not have Braille markings.
    • The lift does have tactile markings.
    • The lighting levels in the lift are good.
    • There is a/are similar lift(s) available.

Approach

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the store.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 206cm.
  • There is a member of staff available for assistance at this entrance.

Outside Access (Accessible Entrance)

  • This information is for the entrance located adjacent to the main entrance.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (away from you).
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 94cm from floor level.
  • The door(s) is/are single width.
  • The width of the door opening is 100cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a member of staff available for assistance at this entrance.

Entrance Foyer

  • Foyer View
    • There is step free access within the foyer.
    • The type of flooring in this area is vinyl.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • Wayfinding signage is provided.
    • The foyer does play background music.
    • There is bench seating only in the foyer.
    • There is a store host available within the foyer.
    • The lighting levels are good.
  • Play Area (Småland) View
    • There is a play area within the entrance foyer.
    • The play area is free of charge.
    • The play area offers inclusive play.
    • There is ramped/sloped access to the play area.
    • There is a clear unobstructed route to the play area.
    • The play area is clearly signed.
    • The play area counter is at a height of 102cm.
    • There is not a lowered section of the play area counter.
    • There is a hearing assistance system at the play area counter.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are not trained to use the hearing system.
    • There is step-free access within the play area.
    • There is not an/are not accessible toilet(s) available within the play area.
    • There are standard toilets available within the play area.
    • There are not ambulant cubicles available in the standard toilets.
    • Baby change facilities are not available within the play area.
  • Comments View
    • There is a raised area within Småland.
    • This area is accessed via 4 16cm high steps.
    • There are IKEA Family touchscreens in the entrance foyer.
    • The height to the top of the touchscreens is 104cm.

Changing Places (Entrance Foyer)

  • Location and Access View
    • The facility is located in the entrance foyer, to the left as you enter .
    • The facility is approximately 30m (32yd 2ft) from the main entrance.
    • There is level access into the facility.
    • The facility surveyed is for the sole use of disabled people.
    • The colour contrast between the external door and wall is high.
    • The colour contrast between the internal door and wall is high.
    • You do need a key for the facility.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a locking handle.
    • The door has a horizontal grab rail.
    • The width of the door is 83cm.
    • The dimensions of the facility are 280cm x 220cm.
    • There is a clear 200cm x 180cm manoeuvring space in the facility.
    • The facility has not got a non-slip floor.
    • The colour contrast between the walls and floor is medium.
  • Toilet Details View
    • The facility toilet has a transfer space on one side only.
    • The transfer space on the right as you face the toilet is 215cm.
    • Dropdown rails are provided.
    • As you face the toilet the dropdown rail(s) is/are on the right.
    • The colour contrast between the dropdown rail(s) and wall is high.
    • As you face the toilet the vertical grab rail is on the right.
    • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is high.
    • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is high.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a lever flush.
    • There is a toilet roll holder.
    • The height of the toilet roll holder is 97cm.
    • The toilet has a cistern.
    • The toilet seat colour contrast is low.
    • There is an emergency alarm for the toilet.
    • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
  • Changing Bench and Hoist Details View
    • The facility changing bench is wall mounted.
    • The facility changing bench height is adjustable.
    • The length of the facility changing bench is 180cm (5ft 11in).
    • The facility hoist is powered overhead.
    • The overhead hoist covers all areas in the cubicle.
  • Shower Details View
    • There is not a shower unit with a detachable shower head.
  • Other Facilities View
    • A privacy screen is not available.
    • The type of wash basin is fixed.
    • The height of the wash basin is 72cm.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Wall mounted grab rails are available at the wash basin.
    • As you face the wash basin, the wall mounted grab rails are on both sides.
    • The colour contrast between the grab rail(s) and wall is high.
    • There is a soap dispenser.
    • The height of the soap dispenser is 72cm.
    • Wide tear off paper roll is available.
    • The wide paper roll dispenser is not at the recommended height of 80cm-100cm.
    • There is a hand dryer.
    • The hand dryer is at the recommended height of 80cm-100cm.
    • There is not a towel dispenser.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is a/are female sanitary, general domestic waste and pedal bin disposal units.
    • There is an emergency alarm for the facility.
    • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
    • There is not a coat hook.
    • There is not a flashing fire alarm beacon within the toilet.
    • The lighting levels are good.

Standard Toilet(s) (Entrance Foyer)

  • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located to the left as you enter.
    • The female and male toilets are approximately 30m (32yd 2ft) from the main entrance.
    • There is step-free access into the female and male toilet(s).
    • There is pictorial signage on or near the toilet door.
    • There is a lowered urinal in the male toilet(s).
    • The height of the lowered urinal is 50cm.
    • There are no vertical wall-mounted grab rails at the lowered urinal.
    • The lowered urinal does contrast visually with the wall.
    • There is sufficient space for a wheelchair in front of the lowered urinal (90cm x 140cm).
    • An ambulant toilet with wall-mounted grab rails is not available.
    • There is a lowered wash basin.
    • The height of the lowered wash basin is 50cm.
    • There are no vertical wall-mounted grab rails at the lowered wash basin.
    • The wash basin(s) tap type is lever.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the store.
    • Baby change facilities are located in the female and male standard toilets.
    • There is step-free access into the baby change facilities.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 90cm.

Parent and Baby Room (Entrance Foyer)

  • There is a parent and baby room for public use.
  • The parent and baby room is located to the left as you enter.
  • The parent and baby room is approximately 35m from the main entrance.
  • There is step-free access into the parent and baby room.
  • Staff do not need to be notified for use of the room.
  • There is pictorial signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 90cm (2ft 11in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 86cm.
  • The wash basin tap type is lever.
  • There is a/are chair(s) in the parent and baby room.
  • There is a chair with armrests on both sides.
  • There is not a toilet in the parent and baby room.
  • There is not a flashing fire alarm beacon within the room.
  • The lighting levels are good.

Prayer Room

  • There is a Prayer Room in the entrance foyer, between the changing place and the parent and baby room.
  • The door opens towards you (pull).
  • A keycode is required which is available from the greeter.
  • The door may be difficult to open and has a clear opening width of 86cm.
  • The height to the top of the keycode panel is 163cm.
  • There is room for a wheelchair user to manoeuvre in the room.
  • There is no seating in the room.
  • There is a wash basin at a height of 84cm.
  • There is a soap dispenser at a height of 102cm.
  • There is a hand dryer at a height of 120cm.
  • There is a hand towel dispenser at a height of 116cm.

Area (Showroom)

  • Access and Circulation View
    • There is step-free access throughout the area.
    • There are not doors in corridors/walkways which have to be opened manually.
    • The type of flooring in corridors/walkways is vinyl.
    • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
    • The majority of aisle widths are over 200cm.
    • The majority of routes between products are over 120cm.
    • There is a shortcut from the Showroom Entrance to area 10 (Childrens IKEA).
      There is a shortcut from area 1 (Living Room) to area 7 (Wardrobes and Storage).
      There is a shortcut from area 2 (Living Room Storage) to area 4 (Kitchens).
    • The majority of shortcut widths are over 120cm.
    • There is high colour contrast between the walls and floor in all areas.
    • There are regular resting points available in this area.
    • There is a mixture of seating with and without armrests at the resting points.
    • There is a/are designated information point(s) available in this area.
    • There is a/are touchscreen(s) available at the designated information point(s).
    • Some of the designated information points are staffed.
    • There are planning area(s) available within this area.
    • Accessible play points are available in this area.
    • The lighting levels in this area are varied.
  • Signage View
    • Wayfinding signage is provided.
    • There is overhead directional signage with white text on a blue background. There are directional arrows projected onto the floor.
    • The colour, design and typeface of signs is consistent throughout the building.
    • Dementia friendly signage is not provided.
  • Audio View
    • This venue does play background music in public areas.
    • Music is played throughout the Showroom area.
    • There is a hearing assistance system in the public areas of the building.
    • The system is a fixed loop.
    • Fixed loops are available at the Information desks.
  • Comments View
    • There is an IKEA Family point just before area 10 (Children's IKEA).
    • The height to the top of the touchscreens is 104cm.
    • The information points have self order points.
    • The height to the top of the self order points is 147cm.

Planning Area (Besta Living Room Storage)

  • The planning area is located in the Showroom.
  • There is step-free access to the planning area.
  • There is a clear unobstructed route to the planning area.
  • The lighting levels in the planning area are good.
  • The height(s) of the counter(s) is/are medium height (77cm - 109cm) .
  • The standard height for desks is 110cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • There is not a/are not height adjustable desk(s) available.
  • There is a hearing assistance system in the planning area.
  • The type of system is a fixed loop.
  • The sound enhancement system is located at the planning desk.
  • The hearing assistance system is not signed.
  • Staff are not trained to use the hearing system.
  • There is sufficient space for a wheelchair user to use the planning area.
  • There is not a privacy room/area available.
  • On screen BSL interpreters are not available.
  • Comments View
    • There is a self order touchscreen.
    • The height to the top of the touchscreen is 147cm.
    • The pin pad is moveable.

Planning Area (Kitchen)

  • The planning area is located in the Showroom.
  • There is step-free access to the planning area.
  • There is a clear unobstructed route to the planning area.
  • The lighting levels in the planning area are varied.
  • The height(s) of the counter(s) is/are medium height (77cm - 109cm) .
  • The distance between the floor and the lowest desk is 71cm.
  • The standard height for desks is 71cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • There is not a/are not height adjustable desk(s) available.
  • There is not a hearing assistance system in the planning area.
  • The seats do not have armrests.
  • There is sufficient space for a wheelchair user to use the planning area.
  • There is a privacy room/area available.

Planning Area (PAX Wardrobes and Storage)

  • The planning area is located in the Showroom.
  • There is step-free access to the planning area.
  • There is a clear unobstructed route to the planning area.
  • The lighting levels in the planning area are good.
  • The height(s) of the counter(s) is/are medium height (77cm - 109cm) .
  • The distance between the floor and the lowest desk is 72cm.
  • The distance between the floor and the highest desk is 91cm.
  • The standard height for desks is 72cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • There is not a/are not height adjustable desk(s) available.
  • There is not a hearing assistance system in the planning area.
  • The seats do not have armrests.
  • There is sufficient space for a wheelchair user to use the planning area.
  • There is not a privacy room/area available.
  • On screen BSL interpreters are not available.
  • Comments View
    • There is a self order touchscreen.
    • The height to the top of the touchscreen is 147cm.
    • The pin pad is moveable.

Eating and Drinking (Restaurant)

  • The following information is for the restaurant.
  • Location and Access View
    • The restaurant is located immediately beyond the Showroom.
    • There is step-free access to the restaurant.
    • There is step-free access within the restaurant.
    • There is ample room for a wheelchair user to manoeuvre.
    • The type of flooring in this area is vinyl.
    • The lighting levels are good.
  • Service and Menus View
    • Full table service is not available.
    • Food and/or drinks are ordered from the service counter.
    • Food and/or drinks can be brought to the table.
    • This area does play background music.
    • Wifi is available within this area.
    • Takeaway cups are not available.
    • Takeaway cutlery is not available.
    • Drinking straws are available.
    • There are wall menus available.
    • Menus are not available in Braille.
    • Menus are not available in large print.
    • Picture menus are not available.
    • Menus are presented in contrasting colours.
    • Menus are clearly written.
    • Food allergy information is available on fixed boards.
    • The type of food served here is hot and cold meals and snacks.
  • Counter View
    • The height of the service counter is 90cm .
    • There is not a lowered section of the counter.
    • There is a counter/tray rail at a height of 85cm to allow a disabled person to manoeuvre a tray.
    • There is a hearing assistance system .
    • The system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are not trained to use the hearing system.
  • Seating Area View
    • Some tables are permanently fixed.
    • Some chairs are permanently fixed.
    • Some chairs have armrests on both sides.
    • The nearest table is approximately 5m from the entrance/opening.
    • The nearest table is approximately 10m from the till/counter.
    • The distance between the floor and the lowest table is 42cm.
    • The distance between the floor and the highest table is 91cm.
    • The standard height for tables is 72cm.
  • Comments View
    • There is level access to a nursing area to the front right of the restaurant.
    • There is a chair with armrests in the nursing area.
    • The height of the work surface in the baby food heating area is 91cm.
    • The height to the controls of the microwave in the baby food heating area is 142cm.

Toilet with Adaptations (Restaurant)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • This accessible toilet is located to the right as you enter the restaurant.
    • There is step-free access into the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 90cm.
    • The door does not have a horizontal grab rail.
    • The dimensions of the accessible toilet are 150cm x 360cm (4ft 11in x 11ft 10in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has not got a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 78cm (2ft 7in).
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are pedal bin, female sanitary and general domestic waste disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 134cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is a shelf next to the toilet.
    • The shelf is at a height of 90cm.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 98cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 72cm (2ft 4in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 95cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 85cm (2ft 9in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is high.
    • The contrast between the internal door and wall is high.
    • The contrast between the dropdown rail(s) and wall is high.
    • The contrast between the wall-mounted grab rail(s) and wall is high.
    • The toilet seat colour contrast is Low.
    • The contrast between the walls and floor is medium.
    • The lighting levels are good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 93cm (3ft 1in).

Standard Toilet(s) (Restaurant)

  • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located to the right as you enter the restaurant.
    • There is step-free access into the female and male toilet(s).
    • There is pictorial signage on or near the toilet door.
    • There is a lowered urinal in the male toilet(s).
    • The height of the lowered urinal is 50cm.
    • The lowered urinal does contrast visually with the wall.
    • There is sufficient space for a wheelchair in front of the lowered urinal (90cm x 140cm).
    • An ambulant toilet with wall-mounted grab rails is not available.
    • There is a lowered wash basin.
    • The height of the lowered wash basin is 50cm.
    • The wash basin(s) tap type is sensor.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the store.
    • Baby change facilities are located in the female and male standard toilets.
    • There is step-free access into the baby change facilities.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 92cm.

Parent and Baby Room (Restaurant)

  • There is a parent and baby room for public use.
  • The parent and baby room is located to the right as you enter the restaurant.
  • There is step-free access into the parent and baby room.
  • Staff do not need to be notified for use of the room.
  • There is pictorial signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 98cm (3ft 3in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 84cm.
  • The wash basin tap type is sensor.
  • There is/are not chair(s) in the parent and baby room.
  • There is a toilet in the parent and baby room.
  • There is not a flashing fire alarm beacon within the room.
  • The lighting levels are good.

Area (Market Hall)

  • Access and Circulation View
    • There is step-free access throughout the area.
    • There are not doors in corridors/walkways which have to be opened manually.
    • The type of flooring in corridors/walkways is vinyl.
    • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
    • The majority of aisle widths are over 200cm.
    • The majority of routes between products are over 120cm.
    • There is high colour contrast between the walls and floor in all areas.
    • There are regular resting points available in this area.
    • There are no seats/chairs at the resting points.
    • There is not a/are no designated information point(s) available in this area.
    • The lighting levels in this area are varied.
  • Signage View
    • Wayfinding signage is provided.
    • There is overhead directional signage with white lettering on a blue background. Directional arrows are projected onto the floor.
    • The colour, design and typeface of signs is consistent throughout the building.
    • Dementia friendly signage is not provided.
  • Audio View
    • This venue does play background music in public areas.
    • Music is played throughout the area.
    • There is not a hearing assistance system in the public areas of the building.
  • Comments View
    • There are price check points throughout this area.
    • The height to the top of the screens is 152cm.

Area (Self-serve)

  • Access and Circulation View
    • There is step-free access throughout the area.
    • There are not doors in corridors/walkways which have to be opened manually.
    • The type of flooring in corridors/walkways is concrete.
    • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
    • The majority of aisle widths are over 200cm.
    • The majority of routes between products are over 120cm.
    • There is high colour contrast between the walls and floor in all areas.
    • There are regular resting points available in this area.
    • There is bench seating at the resting points.
    • There is a/are designated information point(s) available in this area.
    • There is a/are touchscreen(s) available at the designated information point(s).
    • Some of the designated information points are staffed.
    • The lighting levels in this area are good.
  • Signage View
    • Wayfinding signage is provided.
    • There is overhead directional signage with white lettering on a blue background.
      There is overhead location signage with white lettering on a red background.
    • The colour, design and typeface of signs is consistent throughout the building.
    • Dementia friendly signage is not provided.
  • Audio View
    • This venue does play background music in public areas.
    • Music is played throughout the area.
    • There is a hearing assistance system in the public areas of the building.
    • The system is a fixed loop.
    • The hearing loop is located at the central Information Point.
  • Comments View
    • There are touchscreens at the information points.
    • The height to the top of the touchscreens is 104cm.
    • The Circular Hub is located to the rear right of the self serve just before the checkouts.
    • The manoeuvring space in the hub may vary.
    • There is an information point in the hub.

Checkouts

  • The checkouts are located just beyond the self-serve area.
  • There is step-free access to the checkouts.
  • There is a clear unobstructed route to the checkouts.
  • Checkouts are clearly signed.
  • The lighting levels at the checkouts are good.
  • There is a/are self service till(s) and checkout(s).
  • The height of the checkout(s) is/are 92cm.
  • Staff can provide assistance with using the self service till(s).
  • There is a hearing assistance system at the checkouts.
  • The following checkouts have a sound enhancement system; all checkouts.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are not trained to use the hearing system.
  • The chip & pin card machines are accessible from the checkouts (portable).

Food Market (Swedish Food Market)

  • Inside Access View
    • There is step-free access throughout the aisles.
    • The majority of aisles have a clear width of 120cm+ and are clear of obstructions.
    • The flooring throughout the aisles is vinyl.
    • There is some flooring in aisles with a very shiny finish which could cause issues with glare or be perceived as slippery.
    • There is high colour contrast between the walls and floor in all areas.
    • Background music is not played.
    • The lighting levels are good.
  • Checkout(s) View
    • There is 1 checkout available within the shop.
    • There is step-free access to the checkout(s).
    • There is a clear unobstructed route to the checkout(s).
    • The checkout(s) is/are clearly signed.
    • The lighting levels at the checkouts are good.
    • There is a/are checkout(s).
    • The height of the checkout(s) is/are 90cm.
    • There is not a hearing assistance system at the checkout(s).
    • The chip & pin card machines are accessible from the checkout(s) (portable).

Eating and Drinking (Bistro)

  • The following information is for the café.
  • Location and Access View
    • The café is located just beyond the checkouts.
    • There is step-free access to the café.
    • There is step-free access within the café.
    • There is ample room for a wheelchair user to manoeuvre.
    • The type of flooring in this area is vinyl and laminate.
    • The lighting levels are good.
  • Service and Menus View
    • Food and/or drinks are ordered from the service counter.
    • Food and/or drinks can be brought to the table.
    • This area does not play background music.
    • Wifi is available within this area.
    • Takeaway cups are available.
    • Takeaway cutlery is available.
    • Drinking straws are available.
    • There are wall menus available.
    • Menus are not available in Braille.
    • Menus are not available in large print.
    • Picture menus are not available.
    • Menus are presented in contrasting colours.
    • Menus are clearly written.
    • Food allergy information is available on hand held menus.
    • The type of food served here is hot and cold meals and snacks.
  • Counter View
    • The height of the service counter is 91cm .
    • There is not a lowered section of the counter.
    • There is not a hearing assistance system .

Counter (Delivery Service)

  • Counter View
    • The counter is located beyond the checkouts on the right.
    • There is step-free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is not placed in front of a background which is patterned.
    • The lighting levels at the counter are good.
    • The height of the counter is 101cm.
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is a hearing assistance system at the counter.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are not trained to use the hearing system.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided near the counter.
    • The type of flooring in this area is vinyl.
  • Seating Area View
    • There is not a seating area close to the counter.

Exit

  • Exit View
    • This information is for the exit located to the right beyond the checkouts.
    • The exit area/door is clearly signed internally.
    • The exit is step-free.
    • There is a canopy or recess which provides weather protection at this exit.
    • The exit door(s) does not/do not contrast visually with its immediate surroundings.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 290cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 290cm.
    • The minimum width between the fixed barriers is 145cm.
    • There is not a member of staff available for assistance at this exit.

Approach (Customer Returns Entrance)

  • Approach View
    • The surface of the approach is tarmac.
    • There is a/are fixed bollard(s) on the approach.
    • The minimum width between the bollards/wall is 120cm.
    • The bollard(s) does/do not have a high colour contrast to prevent them being hazardous to visually impaired people.
    • There is step-free access on the approach.
  • Ramp/Slope View
    • There is a slope with a very easy incline.

Outside Access (Customer Returns Entrance)

  • This information is for the entrance located at the front of the store, to the left of the main entrance.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are single width.
  • The width of the door opening is 126cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are single width.
  • The width of the door opening is 138cm.
  • There is not a member of staff available for assistance at this entrance.

Counter (Customer Returns)

  • Counter View
    • The counter is located ahead as you enter the Customer Returns entrance.
    • The counter is approximately 25m (27yd 1ft) from the Customer Returns entrance.
    • The counter is clearly visible from the entrance.
    • There is step-free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is not placed in front of a background which is patterned.
    • The lighting levels at the counter are good.
    • The height of the counter is 102cm.
    • There is sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • The height of the lowered section at the counter is 50cm.
    • There is sufficient space to write or sign documents on the lowered section of the counter.
    • There is not a clear knee recess beneath the low/lowered section of the counter.
    • The counter is staffed.
    • There is a hearing assistance system at the counter.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are not trained to use the hearing system.
    • There is a touch screen.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided near the counter.
    • The type of flooring in this area is carpet and vinyl.
  • Seating Area View
    • There is a seating area close to the counter.
    • Access to the seating area is unobstructed.
    • There is a mixture of seating with and without armrests.
    • There is sufficient space for a wheelchair user to use the seating area.
  • Comments View
    • There is a ticket machine as you enter to take a ticket in order to be seen. The height to the centre of the ticket machine is 120cm.

Parking (Collection Point)

  • Parking View
    • The store does have its own parking facilities.
    • The car park is located off the access road at the rear of the store.
    • The car park type is open air/surface.
    • Parking areas are well lit.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • The car park surface is well maintained and easy to travel on.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 2 designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 250cm x 500cm (8ft 2in x 16ft 5in).
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • Clearly marked/signposted parent and child parking bays are available.
    • All parking spaces are provided on a first come first served basis.
    • There is an additional car park for visitors.
    • The main multi-storey car park is located at the front of the store.
  • Paying View
    • There are no parking charges for the car park.
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The entrance is clearly visible from the car park.
    • The surface on the approach to the entrance is block paving.
    • There is not a road to cross between the car park and the entrance.
    • There is no tactile paving on dropped kerbs between the car park and the entrance.
    • The nearest designated Blue Badge parking bay is approximately 10m (10yd 2ft) from the Collection Point entrance.
  • Drop-off Point(s) View
    • There is not a/are not clearly marked drop-off point(s).

Approach (Collection Point)

  • Approach View
    • The surface of the approach is block paving.
    • There is a/are fixed bollard(s) on the approach.
    • The minimum width between the bollards/wall is 120cm.
    • The bollard(s) does/do not have a high colour contrast to prevent them being hazardous to visually impaired people.
    • There is step-free access on the approach.
  • Ramp/Slope View
    • There is a slope with a very easy incline.

Outside Access (Collection Point Entrance)

  • This information is for the entrance located at the collections area.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 184cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 163cm.
  • There is not a member of staff available for assistance at this entrance.

Counter (Collection Point)

  • Counter View
    • The counter is located to the left as you enter the Collection Point entrance.
    • The counter is approximately 20m (21yd 2ft) from the Collection Point entrance.
    • The counter is clearly visible from the entrance.
    • There is step-free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is not placed in front of a background which is patterned.
    • The lighting levels at the counter are good.
    • The height of the counter is 95cm.
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is not a bell to attract attention.
    • Clipboards can be provided to anyone who is unable to use the counter.
    • There is a hearing assistance system at the counter.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are not trained to use the hearing system.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided near the counter.
    • The type of flooring in this area is vinyl.
  • Seating Area View
    • There is not a seating area close to the counter.
  • Comments View
    • The counter to the right is for Click and Collect.
    • The counter to the left is for in store orders.

Toilet with Adaptations (Collection Point - Left Transfer)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • This accessible toilet is located on the right as you enter the Collection Point entrance.
    • This accessible toilet is approximately 10m (10yd 2ft) from the Collection Point entrance.
    • There is step-free access into the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 84cm.
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 160cm x 204cm (5ft 3in x 6ft 8in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has not got a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 66cm (2ft 2in).
    • There is a flush, however it is not on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are general domestic waste and female sanitary disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is a shelf next to the toilet.
    • The shelf is at a height of 89cm.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 87cm (2ft 10in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 74cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 92cm (3ft).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is high.
    • The contrast between the internal door and wall is high.
    • The contrast between the dropdown rail(s) and wall is high.
    • The contrast between the wall-mounted grab rail(s) and wall is high.
    • The toilet seat colour contrast is Low.
    • The contrast between the walls and floor is medium.
    • The lighting levels are good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 96cm (3ft 2in).

Toilet with Adaptations (Collection Point - Right Transfer)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • This accessible toilet is located to the right as you enter the Collection Point entrance.
    • This accessible toilet is approximately 10m (10yd 2ft) from the Collection Point entrance.
    • There is step-free access into the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 86cm.
    • The dimensions of the accessible toilet are 162cm x 195cm (5ft 4in x 6ft 5in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has not got a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 92cm (3ft).
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and general domestic waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is a shelf next to the toilet.
    • The shelf is at a height of 86cm.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 86cm (2ft 10in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 72cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 92cm (3ft).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is high.
    • The contrast between the internal door and wall is high.
    • The contrast between the dropdown rail(s) and wall is high.
    • The contrast between the wall-mounted grab rail(s) and wall is high.
    • The toilet seat colour contrast is Low.
    • The contrast between the walls and floor is medium.
    • The lighting levels are good.