You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • Take the M60 to Junction 23.
    Follow signs for A635/Ashton-under-Lyne and merge onto Manchester Road/A635.
    Bear right onto Park Parade/A635.
    Turn left onto Cavendish Street/A627.
    Keep right to stay on Cavendish Street/A627.
    Turn right at the first cross street onto Wellington Road/A6140/A627.
    The store is on the left.
  • There is ample Blue Badge, Parent and Child and Standard parking available at the store.
  • For more information on directions to IKEA Manchester please click here (opens new tab).
• By Bus View
  • There is not a bus stop within 150 metres of the store.
  • The nearest bus stop is approximately 0.3 miles from IKEA Manchester, on Lord Sheldon Way.
• By Train View
  • The nearest Railway Station is Ashton-under-Lyne.
  • Ashton-under-Lyne Station is approximately 0.7 miles from IKEA Manchester. There are bus and taxi routes from the station.
  • For more information on Northern Rail please click here (opens new tab).
  • For more information on National Rail please click here (opens new tab).
• By Tram View
  • The nearest tram stop is Ashton-under-Lyne.
  • Ashton-under-Lyne tram stop is approximately 0.5 miles from IKEA Manchester. The tram stop is located on Wellington Road.
• Useful Links View
  • For information on Transport for Greater Manchester.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

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• Store Information View
  • Please click here for opening times and services available in this store.
  • Site maps are available within the store.
  • There is an assistive shopping service available within the store upon request.
  • There is not a/are not order and collection point(s) within the store.
  • There is a Pick and Delivery Service available within the store.
  • The Pick and Delivery Service is located in the Self-serve area.
  • There are additional charges for the Pick and Delivery Service.
  • Wheelchairs are available to borrow within the store.
  • To obtain loan wheelchairs please contact a member of staff on arrival.
  • Specialist trollies are available to support accessible shopping.
  • There is not a Safe/Quiet Place available within the store.
  • Wifi is available throughout the store.
  • Documents/information can be provided in; large print on request.
  • There is not an assistance dog toilet or toileting area at the store/nearby.
  • Water bowls for assistance dogs are available.
  • There is an/are accessible toilet(s) available within the store.
  • There is not a Changing Places facility available within the store.
  • Wheelchairs and specialist trollies are available from the Customer Service Desk situated in the Customer Returns and Home Delivery area on the ground floor.
• Staff Information View
  • There is a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.

You are on Parking (Open Air Car Park). Skip to the next section.

Parking (Open Air Car Park)

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• Parking View
  • The store does have its own parking facilities.
  • The car park is located in front of the store.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • The car park surface is well maintained and easy to travel on.
  • There is not a/are not Blue Badge parking bay(s) available.
  • Clearly marked/signposted parent and child parking bays are not available.
  • Help call points available.
  • All parking spaces are provided on a first come first served basis.
  • There are additional car parks for visitors.
  • There is a multi-storey car park for visitors.
• Paying View
  • There are no parking charges for the car park.
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The entrance is not clearly visible from the car park.
  • The route from the car park to the entrance is clearly signposted.
  • The surface on the approach to the entrance is tarmac.
  • There is a road to cross between the car park and the entrance.
  • There is tactile paving on dropped kerbs between the car park and the entrance.
• Drop-off Point(s) View
  • There is not a/are not clearly marked drop-off point(s).

You are on Parking (Multi-Storey Car Park). Skip to the next section.

Parking (Multi-Storey Car Park)

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• Parking View
  • The store does have its own parking facilities.
  • The car park is located adjacent to the store.
  • The car park type is multi storey.
  • Parking areas are well lit.
  • The car park does have a height restriction barrier.
  • The maximum height of the restriction barrier is 240cm (7ft 10in).
  • The car park does not have a barrier control system.
  • The car park surface is concrete.
  • The car park surface is well maintained and easy to travel on.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 10+ designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 250cm x 500cm (8ft 2in x 16ft 5in).
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Clearly marked/signposted parent and child parking bays are available.
  • Help call points available.
  • All parking spaces are provided on a first come first served basis.
  • There are additional car parks for staff and visitors.
  • There is an open air car park for visitors.
• Paying View
  • There are no parking charges for the car park.
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The entrance is not clearly visible from the car park.
  • The route from the car park to the entrance is clearly signposted.
  • The surface on the approach to the entrance is concrete.
  • There is not a road to cross between the car park and the entrance.
• Drop-off Point(s) View
  • There is not a/are not clearly marked drop-off point(s).

You are on Approach. Skip to the next section.

Approach

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• Approach View
  • The surface of the approach is concrete.
  • There is a/are fixed bollard(s) on the approach.
  • The minimum width between the bollards/wall is 150cm.
  • The bollard(s) has/have a good colour contrast to prevent them being hazardous to visually impaired people.
  • There is step-free access on the approach.
• Ramp/Slope View
  • There is a slope with a very easy incline.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the front of the store, by the external pick up/loading area.
• The entrance area/door is clearly signed.
• There is step-free access at this entrance.
• There is a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• The entrance door(s) does/do contrast visually with its immediate surroundings.
• The main door(s) open(s) by revolving.
• The width of the door opening is 220cm.
• There is not a member of staff available for assistance at this entrance.

You are on Outside Access (Accessible Entrance). Skip to the next section.

Outside Access (Accessible Entrance)

• This information is for the entrance located at the front of the store, by the pickup/loading area.
• The entrance area/door is clearly signed.
• There is step-free access at this entrance.
• There is a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• The entrance door(s) does/do contrast visually with its immediate surroundings.
• The main door(s) open(s) automatically (towards you).
• The main automatic door(s) is/are push pad or push button activated.
• The push pad or push button is 90cm from floor level.
• The door(s) is/are single width.
• The width of the door opening is 98cm.

You are on Outside Access (Multi-Storey Car Park - Level 3 Entrance). Skip to the next section.

Outside Access (Multi-Storey Car Park - Level 3 Entrance)

• This information is for the entrance located on level 3 of the multi-storey car park.
• The entrance area/door is clearly signed.
• There is step-free access at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• The entrance door(s) does/do contrast visually with its immediate surroundings.
• The main door(s) open(s) automatically.
• The door(s) is/are double width.
• The width of the door opening is 193cm.

You are on Lift (Multi-Storey Car Park - Level 3 Entrance). Skip to the next section.

Lift (Multi-Storey Car Park - Level 3 Entrance)

• There is a lift for public use.
• The lift is located to the left as you enter the entrance.
• The lift is clearly visible from the entrance.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are levels 0, 1, 2, 3 and 4.
• There are manual, heavy, double doors to access the lift lobby from the first floor upwards.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 240cm.
• The dimensions of the lift are 240cm x 290cm (7ft 10in x 9ft 6in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.
• There is a/are similar lift(s) available.

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• Comments View
  • Only the lift on the far right goes to all levels.

You are on Outside Access (Rooftop Car Park). Skip to the next section.

Outside Access (Rooftop Car Park)

• This information is for the entrance located on the rooftop car park.
• The entrance area/door is clearly signed.
• There is ramped/sloped access at this entrance.
• There is a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• The entrance door(s) does/do contrast visually with its immediate surroundings.
• The main door(s) open(s) automatically.
• The door(s) is/are double width.
• The width of the door opening is 193cm.
• The ramp/slope is located to the left as you face the entrance.
• The gradient of the ramp/slope is slight.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• There is a/are handrail(s) at the ramp.
• The handrail(s) is/are on the right going up.

You are on Entrance Foyer. Skip to the next section.

Entrance Foyer

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• Foyer View
  • There is step free access within the foyer.
  • The type of flooring in this area is concrete.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Wayfinding signage is provided.
  • The foyer does not play background music.
  • There are sofas only in the foyer.
  • The lighting levels are good.
  • There is a store host available at weekends at the level two entrance.
• Play Area (Småland) View
  • There is not a play area within the entrance foyer.

You are on Play Area (Småland). Skip to the next section.

Play Area (Småland)

• The play area is located on level 0, to the right of the checkouts or through a set of double doors, to the left as you enter the main entrance.
• The play area is free of charge.
• The play area offers inclusive play.
• There is step-free access to the play area.
• There is a clear unobstructed route to the play area.
• The play area is not clearly signed.
• The play area counter is at a height of 100cm.
• There is not a lowered section of the play area counter.
• There is not a hearing assistance system at the play area counter.
• There is step-free access within the play area.
• There is not an/are not accessible toilet(s) available within the play area (Småland).
• There are standard toilets available within the play area (Småland).
• There are not ambulant cubicles available in the standard toilets.
• Baby change facilities are not available within the play area (Småland).

You are on Standard Toilet(s) (Småland). Skip to the next section.

Standard Toilet(s) (Småland)

• Standard toilet facilities are available.

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• Access to Standard Female and Male Toilet(s) View
  • There is not a lowered urinal in the male toilet(s).
• Access to Standard Shared Toilet(s) View
  • The shared toilets that were surveyed are located to the right as you enter Småland.
  • There is step-free access into the shared toilet(s).
  • There is pictorial signage on or near the toilet door.
  • There is not a lowered urinal.
  • An ambulant toilet with wall-mounted grab rails is not available.
  • There is not a lowered wash basin.
  • The wash basin(s) tap type is push.
  • There is not a flashing fire alarm beacon within the toilet(s).
  • Lighting levels are good.

You are on Access to (the Showroom, Restaurant and Market Hall). Skip to the next section.

Access to (the Showroom, Restaurant and Market Hall)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located on the right as you enter the entrance foyer.
  • The stairs are approximately 10m from the main entrance.
  • The stairs are clearly visible from the entrance.
  • There are manual, heavy, double doors to enter and exit the stairwell from the first floor upwards.
  • The floors which are accessible by stairs are levels 0, 1, 2, 3 and 4.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a second lower handrail.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are good.
• Lift View
  • There is a lift for public use.
  • The lift is located to the right as you enter the main entrance.
  • The lift is clearly visible from the entrance.
  • The lift is approximately 20m (21yd 2ft) from the main entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are levels 0, 1, 2, 3 and 4.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do not contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width of the lift is 240cm (7ft 10in).
  • The dimensions of the lift are 240cm x 290cm (7ft 10in x 9ft 6in).
  • There are no separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.
• Comments View
  • There are 5 lifts in total.
  • The lift on the far right also gives access to level 0.

You are on Changing Places (Showroom/Restaurant). Skip to the next section.

Changing Places (Showroom/Restaurant)

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• Location and Access View
  • The facility is located by the entrance to the showroom and restaurant.
  • There is level access into the facility, via lift.
  • The facility surveyed is for the sole use of disabled people.
  • The colour contrast between the external door and wall is poor.
  • The colour contrast between the internal door and wall is good.
  • You do need a key for the facility.
  • The key is a radar key.
  • The key can be obtained from The nearby restaurant or Customer Services on level 0.
  • The door opens inwards.
  • The door is light.
  • The door is locked by a locking handle.
  • The door has a horizontal grab rail.
  • The width of the door is 88cm.
  • The dimensions of the facility are 352cm x 327cm.
  • There is a clear 200cm x 180cm manoeuvring space in the facility.
  • The facility has a non-slip floor.
  • The colour contrast between the walls and floor is fair.
• Toilet Details View
  • The facility toilet has a transfer space on both sides.
  • The transfer space on the right as you face the toilet is 135cm.
  • The transfer space on the left as you face the toilet is 82cm.
  • Dropdown rails are provided.
  • As you face the toilet the dropdown rail(s) is/are on both sides.
  • The colour contrast between the dropdown rail(s) and wall is poor.
  • As you face the toilet there are vertical grab rails on both sides.
  • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
  • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a spatula flush.
  • There is not a toilet roll holder.
  • The toilet has a cistern.
  • The toilet seat colour contrast is good.
  • There is an emergency alarm for the toilet.
  • The emergency pull cord alarm is within reach and fully functional.
• Changing Bench and Hoist Details View
  • The facility changing bench is wall mounted.
  • The facility changing bench height is adjustable.
  • The length of the facility changing bench is 190cm (6ft 3in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in the cubicle.
• Other Facilities View
  • A privacy screen is available.
  • The type of wash basin is adjustable.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Wall mounted grab rails are available at the wash basin.
  • As you face the wash basin, the wall mounted grab rails are on both sides.
  • The colour contrast between the grab rail(s) and wall is good.
  • There is a soap dispenser.
  • The height of the soap dispenser is 95cm.
  • Wide tear off paper roll is available.
  • The wide paper roll dispenser is not at the recommended height of 80cm-100cm.
  • There is a hand dryer.
  • The hand dryer is at the recommended height of 80cm-100cm.
  • There is not a towel dispenser.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is a/are clinical waste and female sanitary disposal units.
  • There is an emergency alarm for the facility.
  • The emergency pull cord alarm is within reach and fully functional.
  • There is not a coat hook.
  • There is not a flashing fire alarm beacon within the toilet.
  • The lighting levels are good.

You are on Accessible Toilet(s) (Showroom / Restaurant - Right Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Showroom / Restaurant - Right Hand Transfer)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located by the entrance to the Showroom and Restaurant.
  • There is step-free access into the accessible toilet, via lift.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 84cm.
  • The door does not have a horizontal grab rail.
  • The dimensions of the accessible toilet are 147cm x 216cm (4ft 10in x 7ft 1in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has not got a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 80cm (2ft 7in).
  • The transfer space is obstructed by a covered waste bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are non-infectious waste and female sanitary disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 122cm from the floor.
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the left.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 106cm (3ft 6in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 73cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 96cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 93cm (3ft 1in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is poor.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is fair.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is poor.
  • The lighting levels are good.
• Comments View
  • There is a machine selling ladies sanitary products in this toilet.

You are on Standard Toilet(s) (Showroom / Restaurant). Skip to the next section.

Standard Toilet(s) (Showroom / Restaurant)

• Standard toilet facilities are available.

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• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located by the entrance to the Showroom and Restaurant.
  • There is step-free access into the female and male toilet(s).
  • There is pictorial signage on or near the toilet door.
  • There is a lowered urinal in the male toilet(s).
  • The height of the lowered urinal is 47cm.
  • There are no vertical wall-mounted grab rails at the lowered urinal.
  • The lowered urinal does not contrast visually with the wall.
  • There is sufficient space for a wheelchair in front of the lowered urinal (90cm x 140cm).
  • An ambulant toilet with wall-mounted grab rails is available.
  • There is a horizontal grab rail to the left of the seat.
  • There is a lowered wash basin.
  • The height of the lowered wash basin is 72cm.
  • There are no vertical wall-mounted grab rails at the lowered wash basin.
  • The wash basin(s) tap type is lever.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.

You are on Parent and Baby Room (Showroom / Restaurant). Skip to the next section.

Parent and Baby Room (Showroom / Restaurant)

• There is a parent and baby room for public use.
• The parent and baby room is located by the entrance to the Showroom and Restaurant.
• There is step-free access into the parent and baby room.
• Staff do not need to be notified for use of the room.
• There is pictorial signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 96cm (3ft 2in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 88cm.
• The wash basin tap type is sensor.
• There is/are not chair(s) in the parent and baby room.
• There is a toilet in the parent and baby room.
• There is not a flashing fire alarm beacon within the room.
• The lighting levels are good.

You are on Area (Showroom). Skip to the next section.

Area (Showroom)

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• Access and Circulation View
  • There is step-free access throughout the area.
  • There are doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is concrete.
  • There is flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
  • The majority of aisle widths are over 200cm.
  • The majority of routes between products are over 120cm.
  • There is a shortcut from Kitchens to Dining. There is a shortcut from Workspaces to Children's IKEA.
  • The majority of shortcut widths are over 120cm.
  • There is good colour contrast between the walls and floor in the majority of corridors/walkways.
  • There are regular resting points available in this area.
  • There is a mixture of seating with and without armrests at the resting points.
  • There is a/are designated information point(s) available in this area.
  • There is a/are touchscreen(s) available at the designated information point(s).
  • Some of the designated information points are staffed.
  • There are planning area(s) available within this area.
  • Accessible play points are available in this area.
  • The lighting levels in this area are varied.
• Signage View
  • Wayfinding signage is provided.
  • There is overhead signage with white lettering on a blue background.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does play background music in public areas.
  • Music is played throughout the Showroom area.
  • There is a hearing assistance system in the public areas of the building.
  • The system is a portable loop.
  • There are portable loops located at each of the Information Points.

You are on Planning Area (Living Room Creative Hub). Skip to the next section.

Planning Area (Living Room Creative Hub)

• The planning area is located in the Showroom.
• There is step-free access to the planning area, via lift.
• There is a clear unobstructed route to the planning area.
• The lighting levels in the planning area are good.
• The height(s) of the counter(s) is/are medium height (77cm - 109cm) .
• The distance between the floor and the lowest desk is 68cm.
• The distance between the floor and the highest desk is 92cm.
• The standard height for desks is 68cm.
• There is sufficient space to write or sign documents on the desk(s).
• There is not a/are not height adjustable desk(s) available.
• There is a hearing assistance system in the planning area.
• The type of system is a fixed loop.
• The sound enhancement system is located in the planning area.
• The hearing assistance system is signed.
• Staff are trained to use the hearing system.
• The seats do not have armrests.
• There is sufficient space for a wheelchair user to use the planning area.
• There is not a privacy room/area available.
• On screen BSL interpreters are not available.

You are on Planning Area (Besta Living Room Storage). Skip to the next section.

Planning Area (Besta Living Room Storage)

• The planning area is located in the Showroom.
• There is step-free access to the planning area.
• There is a clear unobstructed route to the planning area.
• The lighting levels in the planning area are good.
• The height(s) of the counter(s) is/are low (76cm or lower) .
• The standard height for desks is 73cm.
• There is sufficient space to write or sign documents on the desk(s).
• There is not a/are not height adjustable desk(s) available.
• There is not a hearing assistance system in the planning area.
• The seats do not have armrests.
• There is sufficient space for a wheelchair user to use the planning area.
• There is not a privacy room/area available.
• On screen BSL interpreters are not available.

You are on Planning Area (Kitchen). Skip to the next section.

Planning Area (Kitchen)

• The planning area is located in the Showroom, to the right of the main walkway.
• There is step-free access to the planning area.
• There is a clear unobstructed route to the planning area.
• The lighting levels in the planning area are good.
• The height(s) of the counter(s) is/are low (76cm or lower), high (110cm+) and medium height (77cm - 109cm) .
• The distance between the floor and the lowest desk is 71cm.
• The distance between the floor and the highest desk is 109cm.
• The standard height for desks is 74cm.
• There is sufficient space to write or sign documents on the desk(s).
• There is not a/are not height adjustable desk(s) available.
• There is not a hearing assistance system in the planning area.
• There are bar type stools and a mixture of chairs with and without armrests.
• There is sufficient space for a wheelchair user to use the planning area.
• There is not a privacy room/area available.
• On screen BSL interpreters are not available.

You are on Planning Area (Wardrobes and Storage). Skip to the next section.

Planning Area (Wardrobes and Storage)

• The planning area is located in the Showroom, to the left of the main walkway.
• There is step-free access to the planning area.
• There is a clear unobstructed route to the planning area.
• The lighting levels in the planning area are good.
• The height(s) of the counter(s) is/are low (76cm or lower) and medium height (77cm - 109cm) .
• The distance between the floor and the lowest desk is 73cm.
• The distance between the floor and the highest desk is 101cm.
• The standard height for desks is 73cm.
• There is sufficient space to write or sign documents on the desk(s).
• There is not a/are not height adjustable desk(s) available.
• There is not a hearing assistance system in the planning area.
• The seats do not have armrests.
• There is sufficient space for a wheelchair user to use the planning area.
• There is not a privacy room/area available.
• On screen BSL interpreters are not available.

You are on Eating and Drinking (Restaurant). Skip to the next section.

Eating and Drinking (Restaurant)

• The following information is for the restaurant.

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• Location and Access View
  • The restaurant is located on level 2, by the entrance to the Showroom.
  • There is step-free access to the restaurant.
  • There is step-free access within the restaurant.
  • There is ample room for a wheelchair user to manoeuvre.
  • The type of flooring in this area is laminate.
  • The lighting levels are good.
• Service and Menus View
  • Full table service is not available.
  • Food and/or drinks are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • This area does not play background music.
  • Wifi is available within this area.
  • Plastic/takeaway cups are not available.
  • Plastic/takeaway cutlery is not available.
  • Drinking straws are available.
  • There are menu boards/signs available.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are presented in contrasting colours.
  • Menus are clearly written.
  • Food allergy information is available on touchscreen tablets.
  • The type of food served here is hot and cold meals and snacks.
• Counter View
  • The height of the service counter is 90cm .
  • There is not a lowered section of the counter.
  • The height of the tray counter/rail is 88cm.
  • There is a hearing assistance system .
  • The system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are not trained to use the hearing system.
• Seating Area View
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • The nearest table is approximately 2m from the entrance/opening.
  • The nearest table is approximately 10m from the till/counter.
  • The distance between the floor and the lowest table is 50cm.
  • The distance between the floor and the highest table is 104cm.
  • The standard height for tables is 71cm.
• Comments View
  • There is an area for heating baby food.
  • The height of the counter is 92cm.
  • The height of the microwave controls is 142cm.
  • Food allergy information is available on iPad's situated on stands.

You are on Area (Market Hall). Skip to the next section.

Area (Market Hall)

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• Access and Circulation View
  • There is step-free access throughout the area.
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is vinyl.
  • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
  • The majority of aisle widths are over 200cm.
  • The majority of routes between products are over 120cm.
  • The majority of shortcut widths are over 120cm.
  • There is good colour contrast between the walls and floor in all areas.
  • There is a/are regular resting points available in this area.
  • There is a mixture of seating with and without armrests at the resting points.
  • There is a/are designated information point(s) available in this area.
  • There is a/are touchscreen(s) available at the designated information point(s).
  • Some of the designated information points are staffed.
  • There are planning area(s) available within this area.
  • Accessible play points are available in this area.
  • The lighting levels in this area are good.
• Signage View
  • Wayfinding signage is provided.
  • There is overhead signage with white lettering on a blue background.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does not play background music in public areas.
  • There is a hearing assistance system in the public areas of the building.
  • The system is a fixed loop.
  • The hearing loops are available at the Information Points.

You are on Planning Area (Bathshop). Skip to the next section.

Planning Area (Bathshop)

• The planning area is located in Market Hall.
• There is step-free access to the planning area.
• There is a clear unobstructed route to the planning area.
• The lighting levels in the planning area are good.
• The height(s) of the counter(s) is/are medium height (77cm - 109cm) .
• The standard height for desks is 101cm.
• There is sufficient space to write or sign documents on the desk(s).
• There is not a/are not height adjustable desk(s) available.
• There is a hearing assistance system in the planning area.
• The type of system is a fixed loop.
• The sound enhancement system is located at the Information Point.
• The hearing assistance system is signed.
• Staff are not trained to use the hearing system.
• There are bar type stools only.
• There is sufficient space for a wheelchair user to use the planning area.
• There is not a privacy room/area available.
• On screen BSL interpreters are not available.

You are on Accessible Toilet(s) (Market Hall). Skip to the next section.

Accessible Toilet(s) (Market Hall)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located in the Market Hall area, adjacent to the travelator.
  • There is step-free access into the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 88cm.
  • The door does not have a horizontal grab rail.
  • The dimensions of the accessible toilet are 148cm x 215cm (4ft 10in x 7ft 1in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has not got a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 81cm (2ft 8in).
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and non-infectious waste disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 120cm from the floor.
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is a shelf next to the toilet.
  • The shelf is at a height of 125cm.
  • The toilet has a lid.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 104cm (3ft 5in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 105cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 88cm (2ft 11in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is fair.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is fair.
  • The lighting levels are good.

You are on Access to (the Lower Market Hall). Skip to the next section.

Access to (the Lower Market Hall)

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• Travelator(s) View
  • Travelators can be used to access other floors.
  • The travelator(s) is/are located at the rear of Market Hall on level 2.
  • The travelators go both up and down.
  • The floors which are accessible by travelator(s) are levels 1 and 2.
  • The foot and head of the travelator(s) are clearly marked.
  • There is a bollard at the head of the travelator(s).
  • The lighting levels at the travelator(s) are good.
• Lift View
  • There is a lift for public use.
  • The lift is located at the rear of Market Hall on level 2.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are levels 0, 1 and 2.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do not contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width of the lift is 240cm (7ft 10in).
  • The dimensions of the lift are 240cm x 290cm (7ft 10in x 9ft 6in).
  • There are no separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

You are on Area (Lower Market Hall). Skip to the next section.

Area (Lower Market Hall)

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• Access and Circulation View
  • There is step-free access throughout the area.
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is vinyl and concrete.
  • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
  • The majority of aisle widths are over 200cm.
  • The majority of routes between products are over 120cm.
  • There is good colour contrast between the walls and floor in all areas.
  • There regular resting points available in this area.
  • There is not a/are no designated information point(s) available in this area.
  • There planning area(s) available within this area.
  • Accessible play points available in this area.
  • The lighting levels in this area are varied.
• Signage View
  • Wayfinding signage is provided.
  • There is overhead signage with white text on a blue background.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does play background music in public areas.
  • Music is played throughout the area.
  • There is not a hearing assistance system in the public areas of the building.

You are on Accessible Toilet(s) (Lower Market Hall). Skip to the next section.

Accessible Toilet(s) (Lower Market Hall)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located in Lower Market Hall, adjacent to the travelator.
  • There is step-free access into the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 88cm.
  • The door does not have a horizontal grab rail.
  • The dimensions of the accessible toilet are 150cm x 215cm (4ft 11in x 7ft 1in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has not got a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 78cm (2ft 7in).
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and non-infectious waste disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 135cm from the floor.
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is a shelf next to the toilet.
  • The shelf is at a height of 122cm.
  • The toilet has a lid.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 95cm (3ft 1in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 100cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 86cm (2ft 10in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is fair.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is fair.
  • The lighting levels are good.

You are on Access to (Self-serve). Skip to the next section.

Access to (Self-serve)

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• Travelator(s) View
  • Travelators can be used to access other floors.
  • The travelator(s) is/are located to the rear of Lower Market Hall.
  • The travelators go both up and down.
  • The floors which are accessible by travelator(s) are levels 0 and 1.
  • The foot and head of the travelator(s) are clearly marked.
  • There is a bollard at the foot and head of the travelator(s).
  • The lighting levels at the travelator(s) are good.
• Lift View
  • There is a lift for public use.
  • The lift is located to the rear of Lower Market Hall, adjacent to the travelator.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are levels 0, 1 and 2.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width of the lift is 240cm (7ft 10in).
  • The dimensions of the lift are 240cm x 290cm (7ft 10in x 9ft 6in).
  • There are no separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

You are on Area (Self-serve). Skip to the next section.

Area (Self-serve)

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• Access and Circulation View
  • There is step-free access throughout the area.
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is concrete.
  • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
  • The majority of aisle widths are over 200cm.
  • The majority of routes between products are over 120cm.
  • There is good colour contrast between the walls and floor in all areas.
  • There regular resting points available in this area.
  • There is a/are designated information point(s) available in this area.
  • There is a/are touchscreen(s) available at the designated information point(s).
  • Some of the designated information points are staffed.
  • There planning area(s) available within this area.
  • Accessible play points available in this area.
  • The lighting levels in this area are good.
• Signage View
  • Wayfinding signage is provided.
  • There is overhead signage with white text on a blue background.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does play background music in public areas.
  • Music is played throughout the Self-serve area.
  • There is not a hearing assistance system in the public areas of the building.

You are on Checkouts. Skip to the next section.

Checkouts

• The checkouts are located beyond the Self-serve area.
• There is step-free access to the checkouts.
• There is a clear unobstructed route to the checkouts.
• Checkouts are clearly signed.
• The lighting levels at the checkouts are good.
• There is a/are checkout(s) and self service till(s).
• The height of the checkout(s) is/are 95cm.
• Staff can provide assistance with using the self service till(s).
• There is a hearing assistance system at the checkouts.
• The following checkouts have a sound enhancement system; all checkouts.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Staff are not trained to use the hearing system.
• The chip & pin card machines are accessible from the checkouts (portable).

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• Comments View
  • There are screens at the checkouts to help protect staff and customers from Covid.
  • There is a 'snake' queuing system on the approach to the tills.

You are on Eating and Drinking (Bistro). Skip to the next section.

Eating and Drinking (Bistro)

• The following information is for the restaurant.

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• Location and Access View
  • The restaurant is located just beyond the checkouts on the right.
  • There is step-free access to the restaurant.
  • There is step-free access within the restaurant.
  • There is ample room for a wheelchair user to manoeuvre.
  • The type of flooring in this area is vinyl.
  • The lighting levels are good.
• Service and Menus View
  • Full table service is not available.
  • Food and/or drinks are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • This area does play background music.
  • Wifi is available within this area.
  • Plastic/takeaway cups are available.
  • Plastic/takeaway cutlery is available.
  • Drinking straws are available.
  • There are menu boards/signs available.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are presented in contrasting colours.
  • Menus are clearly written.
  • Food allergy information is available on touchscreen tablets.
  • The type of food served here is hot and cold meals and snacks.
• Counter View
  • The height of the service counter is 91cm .
  • There is not a lowered section of the counter.
  • There is a hearing assistance system .
  • The system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are not trained to use the hearing system.
• Seating Area View
  • Some tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • The nearest table is approximately 3m from the entrance/opening.
  • The nearest table is approximately 8m from the till/counter.
  • The distance between the floor and the lowest table is 71cm.
  • The distance between the floor and the highest table is 112cm.
  • The standard height for tables is 71cm.
• Comments View
  • Food allergy information is available on iPad's situated on stands.

You are on Food Market (Swedish Food Market). Skip to the next section.

Food Market (Swedish Food Market)

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• Inside Access View
  • There is step-free access throughout the aisles.
  • The majority of aisles have a clear width of 120cm+ and are clear of obstructions.
  • The flooring throughout the aisles is vinyl.
  • There is some flooring in aisles with a very shiny finish which could cause issues with glare or be perceived as slippery.
  • There is good colour contrast between the walls and floor in all areas.
  • Background music is played.
  • The lighting levels are good.
• Checkout(s) View
  • There are 2 checkouts available within the shop.
  • There is step-free access to the checkout(s).
  • There is a clear unobstructed route to the checkout(s).
  • The checkout(s) is/are clearly signed.
  • The lighting levels at the checkouts are good.
  • There is a/are checkout(s).
  • The height of the checkout(s) is/are 89cm.
  • There is a hearing assistance system at the checkout(s).
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are not trained to use the hearing system.
  • The chip & pin card machines are accessible from the checkout(s) (portable).

You are on Counter (Customer Returns and Home Delivery). Skip to the next section.

Counter (Customer Returns and Home Delivery)

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• Counter View
  • The counter is located beyond the checkouts on the left.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a background which is patterned.
  • The lighting levels at the counter are good.
  • The height of the counter is 101cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is a hearing assistance system at the counter.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided near the counter.
  • The type of flooring in this area is concrete.
• Seating Area View
  • There is a seating area close to the counter.
  • Access to the seating area is unobstructed.
  • There are sofas only.
  • There is sufficient space for a wheelchair user to use the seating area.
• Comments View
  • Wheelchairs and wheelchair trolleys are available from this area.

You are on Outside Access (Click and Collect). Skip to the next section.

Outside Access (Click and Collect)

• This information is for the entrance located On the left, just beyond the pickup/loading parking area.
• The entrance area/door is clearly signed.
• There is step-free access at this entrance.
• There is a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• The entrance door(s) does/do contrast visually with its immediate surroundings.
• There is not a bell/buzzer.
• The main door(s) open(s) automatically.
• The main automatic door(s) is/are push pad or push button activated.
• The push pad or push button is 85cm from floor level.
• The door(s) is/are single width.
• The width of the door opening is 100cm.
• There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• There is a second set of doors.
• The door(s) open(s) by revolving.
• The width of the door opening is 220cm.
• There is not a member of staff available for assistance at this entrance.

You are on Counter (Click and Collect). Skip to the next section.

Counter (Click and Collect)

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• Counter View
  • The counter is located Immediately to the left as you enter the store.
  • The counter is approximately 6m (6yd 1ft) from the Click and Collect entrance.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a background which is patterned.
  • The lighting levels at the counter are good.
  • The height of the counter is 115cm.
  • There is not sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • Clipboards can be provided to anyone who is unable to use the counter.
  • There is not a hearing assistance system at the counter.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided near the counter.
  • The type of flooring in this area is laminate.
• Seating Area View
  • There is a seating area close to the counter.
  • Access to the seating area is unobstructed.
  • There is a mixture of seating with and without armrests.
  • There is sufficient space for a wheelchair user to use the seating area.
• Comments View
  • In addition to the laminate flooring, there is also a large expanse of door matting in this area.

You are on Accessible Toilet(s) (Delivery / Returns Area). Skip to the next section.

Accessible Toilet(s) (Delivery / Returns Area)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located just beyond the checkouts on the left.
  • There is step-free access into the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 80cm.
  • The door does not have a horizontal grab rail.
  • The dimensions of the accessible toilet are 147cm x 200cm (4ft 10in x 6ft 7in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has not got a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 77cm (2ft 6in).
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are non-infectious waste and female sanitary disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 120cm from the floor.
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is a shelf next to the toilet.
  • The shelf is at a height of 122cm.
  • The toilet has a backrest and a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 103cm (3ft 5in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 69cm (2ft 3in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 100cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 100cm (3ft 3in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is fair.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is fair.
  • The lighting levels are good.

You are on Standard Toilet(s) (Delivery / Returns Area). Skip to the next section.

Standard Toilet(s) (Delivery / Returns Area)

• Standard toilet facilities are available.

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• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located just beyond the checkouts on the left.
  • There is step-free access into the female and male toilet(s).
  • There is pictorial signage on or near the toilet door.
  • There is a lowered urinal in the male toilet(s).
  • The height of the lowered urinal is 46cm.
  • There are no vertical wall-mounted grab rails at the lowered urinal.
  • The lowered urinal does not contrast visually with the wall.
  • There is sufficient space for a wheelchair in front of the lowered urinal (90cm x 140cm).
  • An ambulant toilet with wall-mounted grab rails is available.
  • There are horizontal grab rails on both sides of the seat and a vertical rail on the right.
  • There is a lowered wash basin.
  • The height of the lowered wash basin is 72cm.
  • There are no vertical wall-mounted grab rails at the lowered wash basin.
  • The wash basin(s) tap type is lever.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.
• Baby Change Facilities View
  • Baby change facilities are located within the store.
  • Baby change facilities are located within the standard female and male toilets.
  • There is step-free access into the baby change facilities.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 101cm.

You are on Parent and Baby Room (Delivery / Returns Area). Skip to the next section.

Parent and Baby Room (Delivery / Returns Area)

• There is a parent and baby room for public use.
• The parent and baby room is located just beyond the checkouts on the left.
• There is step-free access into the parent and baby room.
• Staff do not need to be notified for use of the room.
• There is pictorial signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 93cm (3ft 1in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 92cm.
• The wash basin tap type is lever.
• There is a/are chair(s) in the parent and baby room.
• There is not a chair with armrests on both sides.
• There is a toilet in the parent and baby room.
• There is not a flashing fire alarm beacon within the room.
• The lighting levels are good.

You are on Outside Access (Customer Returns Entrance and Store Exit). Skip to the next section.

Outside Access (Customer Returns Entrance and Store Exit)

• This information is for the entrance located at the side of the store.
• The entrance area/door is clearly signed.
• There is step-free access at this entrance.
• There is not a canopy or recess which provides weather protection at this entrance.
• The entrance door(s) does not/do not contrast visually with its immediate surroundings.
• The main door(s) open(s) automatically.
• The door(s) is/are double width.
• The width of the door opening is 127cm.
• There is a second set of doors.
• The door(s) open(s) automatically.
• The door(s) is/are double width.
• The width of the door opening is 167cm.
• There is a member of staff available for assistance at this entrance.

You are on Parking (Pick Up / Loading Area). Skip to the next section.

Parking (Pick Up / Loading Area)

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• Parking View
  • The store does have its own parking facilities.
  • The car park is located at the front of the store, beyond the open air car park.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • The car park surface is well maintained and easy to travel on.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 3 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 260cm x 600cm (8ft 6in x 19ft 8in).
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Clearly marked/signposted parent and child parking bays are not available.
  • Help call points available.
• Paying View
  • There are no parking charges for the car park.
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The entrance is clearly visible from the car park.
  • The surface on the approach to the entrance is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • There is no tactile paving on dropped kerbs between the car park and the entrance.
  • The nearest designated Blue Badge parking bay is approximately 30m (32yd 2ft) from the main entrance.
• Drop-off Point(s) View
  • There is not a/are not clearly marked drop-off point(s).