You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

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• Store Information View
  • Please click here for opening times and services available in this store.
  • Site maps are not available within the store.
  • There is an assistive shopping service available within the store upon request.
  • There is a/are order and collection point(s) within the store.
  • The order and collection point(s) is/are located on level 0.
  • Wheelchairs are available for customer use and can be found at the main entrance. If you need assistance, please speak to the greeter at the entrance or visit the Customer Services department.
  • Specialist trollies are available to support accessible shopping.
  • There is a Safe/Quiet Place available within the store.
  • The Safe/Quiet Place is located in the multi-faith room on level 2.
  • Wifi is available throughout the store.
  • There is not an assistance dog toilet or toileting area at the store/nearby.
  • Water bowls for assistance dogs are not available.
  • There is an/are accessible toilet(s) available within the store.
  • There is a Changing Places facility available within the store.
• Staff Information View
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.

You are on Overview. Skip to the next section.

Overview

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• About View
  • View information on opening times
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • The nearest train station is Ashton-under-Lyne.
  • The nearest tram stop is Ashton-under-Lyne.
  • The nearest bus station is Ashton.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is step-free level access throughout, this may include the use of a lift.
  • Access throughout may include doors permanently held open and narrow aisles.
  • Levels 0, 1, 2, 3 and 4 can be accessed via a standard lift and stairs.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There are 4 toilets with adaptations.
  • Toilets with adaptations are located on levels 0, 1 and 2.
  • The transfer space varies between left and right in the toilets with adaptations.
  • Dual Gender Neutral & Accessible Toilet: Please note that these facilities are designed for accessible users while remaining available to all.
  • Ambulant toilet facilities are located within the standard toilets on levels 0 and 2.
  • The male and female step-free standard toilet facilities are located on levels 0 and 2.
• Changing Places and Changing Facilities View
  • The Changing Places toilet facilities are located on level 2.
  • Parent and baby changing facilities are located on levels 0 and 2.

You are on Parking (Open Air). Skip to the next section.

Parking (Open Air)

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• Car Park View
  • The car park is located at the front of the store.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are no designated Blue Badge parking bays available.
• Charges and Restrictions View
  • Parking is free for all users.
• Electric Vehicle Charging Points View
  • There are 3 electric vehicle charging points.
  • The dimensions of the surveyed electric vehicle charging bay are 230cm (width) x 490cm (depth).
  • The controls are not at a suitable height for a wheelchair user.
  • The nozzle holster is not at a suitable height for a wheelchair user.
  • The charging points require an app.
  • There are no electric vehicle charging points designated for Blue Badge holders.
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Parking (Multi-storey). Skip to the next section.

Parking (Multi-storey)

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• Car Park View
  • The car park is located on level 3 of the store.
  • The car park is open air/surface and multi-storey.
  • The car park surface consists of concrete.
  • The height of the restriction barrier is 240cm.
  • There are 15+ designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked and signposted.
  • The surveyed Blue Badge parking bay dimensions are 240cm (width) x 485cm (depth).
  • There is a marked zone to both sides and rear.
  • The width of the marked zone is 130cm.
  • The nearest designated bay is 10m from the level 3 multi storey car park entrance.
  • The most accessible route from the Blue Badge parking has step-free level access and automatic doors.
  • The car park is covered on level 3, and the rooftop is uncovered on level 4.
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Entrance (Main Entrance / Click and Collect). Skip to the next section.

Entrance (Main Entrance / Click and Collect)

• This entrance is located on level 0 at the front of the store.
• The approach to the entrance has bollards.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors at this entrance.
• The doors open by revolving.
• The width of the opening is 222cm.
• The doors have a low visual contrast.
• There is step-free level access as you enter.

You are on Entrance (Accessible Entrance). Skip to the next section.

Entrance (Accessible Entrance)

• This entrance is located on level 0 at the front of the store.
• The approach to the entrance has bollards.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There is a single automatic door at this entrance.
• The door opens towards you.
• There is a push pad at a height of 86cm.
• The width of the opening is 101cm.
• The door has a high visual contrast.
• There is a push pad or push button to exit at a height of 93cm.
• There is step-free level access as you enter.

You are on Entrance (Multi-storey Car Park Entrance). Skip to the next section.

Entrance (Multi-storey Car Park Entrance)

• This entrance is located at the rear of the multi-storey car park on level 3.
• The entrance area is clearly signed.
• There is step-free level access at the entrance.
• There are double automatic doors at this entrance.
• The doors open by sliding.
• The width of the opening is 195cm.
• The doors have a low visual contrast.
• There is step-free level access as you enter.

You are on Lift (Multi-storey Car Park). Skip to the next section.

Lift (Multi-storey Car Park)

• The lift surveyed is located to the left of the level 3 multi storey car park entrance.
• The distance from the entrance is 9m.
• The most accessible route to the lift has step-free level access.
• Levels 0, 1, 2, 3 and 4 are accessed by this lift.
• The lift door has a low visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a low visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 239cm.
• The internal dimensions of the lift are 239cm (width) x 296cm (depth).
• The internal lift control buttons have tactile markings, Braille markings and a low visual contrast.
• Some of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a separate door to exit, a visual floor indicator, an audible announcer and a list of floor services/facilities.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
• There are other lifts available at this location which are of a similar size.

You are on Entrance (Rooftop Car Park Entrance). Skip to the next section.

Entrance (Rooftop Car Park Entrance)

• This entrance is located on level 4 at the rear of the rooftop car park.
• The approach to the entrance has uneven surfaces.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via ramp at the entrance.
• The ramp has a slight gradient.
• The ramp is over 150cm wide with a handrail on the right going up.
• There are double automatic doors at this entrance.
• The doors open by sliding.
• The width of the opening is 195cm.
• The doors have a low visual contrast.
• There is step-free level access as you enter.

You are on Entrance Foyer. Skip to the next section.

Entrance Foyer

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• Foyer View
  • There is step free access within the foyer.
  • The type of flooring in this area is carpet and vinyl.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Wayfinding signage is provided.
  • The foyer does play background music.
  • There is a mixture of seating with and without armrests in the foyer.
  • Wheelchairs are available for customer use and can be found at the main entrance. If you need assistance, please speak to the greeter at the entrance or visit the Customer Services department.
  • The lighting levels are good.
• Play Area (Småland) View
  • There is not a play area within the entrance foyer.

You are on Counter (Click and Collect). Skip to the next section.

Counter (Click and Collect)

• The counter is located on level 0 to the left from the accessible entrance.
• The distance from the accessible entrance is 5m.
• There is step-free level access to the counter.
• The height of the counter is 114cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds.
• There is not a hearing assistance system.
• The height of the touchscreen display ranges from 108cm to 138cm from the floor.
• There is background noise in this area.
• Lighting levels were even at the time of the survey.

You are on Lift (Entrance Foyer). Skip to the next section.

Lift (Entrance Foyer)

• The lift surveyed is located on level 0, to the right from the accessible entrance.
• The distance from the accessible entrance is 18m.
• The most accessible route to the lift has step-free level access.
• Levels 0, 1, 2, 3 and 4 are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a low visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 238cm.
• The internal dimensions of the lift are 240cm (width) x 295cm (depth).
• The internal lift control buttons have tactile markings, Braille markings and a low visual contrast.
• Some of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a visual floor indicator, an audible announcer and a list of floor services/facilities.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Stairs (Entrance Foyer). Skip to the next section.

Stairs (Entrance Foyer)

• The stairs surveyed are located to the right from the accessible entrance.
• Levels 0, 1, 2, 3 and 4 can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps have some clear markings and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 16cm.
• The depth of the steps is not between 30cm and 45cm.
• Lighting levels were even at the time of the survey.

You are on Changing Places (Showroom / Restaurant - Transfer Both Sides). Skip to the next section.

Changing Places (Showroom / Restaurant - Transfer Both Sides)

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• Location and Access View
  • The Changing Places facility surveyed is located on level 2, to the right from the lift.
  • The Changing Places toilet is in addition to other toilet facilities.
  • The distance from the lift is 22m.
  • The most accessible route to the Changing Places facility has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • A RADAR key is required for access to this facility.
  • The door opens inwards and has a high visual contrast.
  • The width of the door opening is 86cm.
  • The door has a locking handle (with a RADAR key to access).
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a low visual contrast.
  • The dimensions of the facility are 352cm (width) x 328cm (depth) and there is room for a wheelchair user to manoeuvre (180cm x 180cm).
• Toilet Details View
  • There is lateral transfer space on both sides of the toilet, however they are obstructed.
  • The transfer space on the right as you face the toilet is 133cm.
  • The transfer space on the left as you face the toilet is 80cm.
  • There is a spatula flush on the right transfer side.
  • There is no horizontal grab rail for the toilet.
  • There are vertical grab rails on both sides of the toilet.
  • The vertical grab rails have a high visual contrast.
  • There are dropdown rails on both sides of the toilet.
  • The dropdown rails have a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high visual contrast.
  • The toilet roll holder is located on the dropdown rail.
• Changing Bench and Hoist Details View
  • The changing bench is wall mounted and height adjustable.
  • The length of the changing bench is 189cm.
  • The facility hoist is powered overhead and accesses all areas.
• Other Facilities View
  • There is a height adjustable wash basin.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser has a low visual contrast.
  • The soap dispenser is 107cm from the floor.
  • There is not a towel dispenser.
  • A wide paper roll dispenser is available.
  • The height of the wide paper roll dispenser is 110cm .
  • There is a wall mounted hand dryer.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 83cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There is no shelf.
  • The facility has a sanitary bin and a nappy/incontinence items bin.
  • There are no coat hooks.
  • A privacy screen is available.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.

You are on Toilet with Adaptations (Showroom / Restaurant - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Showroom / Restaurant - Right Hand Transfer)

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• Access View
  • The toilet surveyed is located on level 2, to the right from the lift and before the restaurant.
  • The distance from the lift is 20m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is Braille, pictorial and written text signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 82cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 150cm (width) x 217cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 80cm (from the side of the toilet pan).
  • There is a lever flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is no vertical grab rail for the toilet.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a low visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high visual contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 116cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 72cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a low visual contrast.
  • The soap dispenser is 106cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 93cm from the floor.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin and a sanitary bin.
  • There is one coat hook.
  • The coat hook is 123cm from the floor.
  • The walls and floor visual contrast varies between low and high.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Parent and Baby Room / Feeding Room (Showroom / Restaurant). Skip to the next section.

Parent and Baby Room / Feeding Room (Showroom / Restaurant)

• The room surveyed is located on level 2, to the right from the lift.
• The distance from lift is 26m.
• The most accessible route to the room has step-free level access.
• There is step-free level access into the room.
• There is pictorial signage on or near the door.
• The door opens inwards and has a high visual contrast.
• The width of the door opening is 82cm.
• Internally the door has a high visual contrast.
• The height of the baby change facility when in use is 99cm.
• There is a toilet, a wash basin, a hand dryer, an emergency alarm, a mirror and a coat hook in the room.
• The wash basin has a sensor tap.
• The room has a nappy/incontinence items bin and a sanitary bin.
• The walls and floor have a high visual contrast.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Room (Multi Faith Room / Quiet Room). Skip to the next section.

Room (Multi Faith Room / Quiet Room)

• The room is located on level 2, ahead from the lift.
• The distance from the lift is 20m.
• The most accessible route to the room has step-free level access.
• There is pictorial and written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door opens inwards.
• The width of the opening is 87cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor visual contrast varies between low and high.
• Additional facilities/services include: ritual washing facilities.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey.

You are on Area (Showroom). Skip to the next section.

Area (Showroom)

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• Access and Circulation View
  • There is step-free access throughout the area.
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is carpet and vinyl.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The majority of aisle widths are over 200cm.
  • There is a shortcut from the showroom entrance to the toilet facilities and the restaurant.
    There is a shortcut from workspaces to bedroom, wardrobe and storage.
    There is a shortcut from tableware and cookshop to home organisation.
  • There is high colour contrast between the walls and floor in the majority of corridors/walkways.
  • There are regular resting points available in this area.
  • There is a mixture of seating with and without armrests at the resting points.
  • There is a/are designated information point(s) available in this area.
  • There is a/are touchscreen(s) available at the designated information point(s).
  • Some of the designated information points are staffed.
  • There are planning area(s) available within this area.
  • The lighting levels in this area are varied.
• Signage View
  • Wayfinding signage is provided.
  • There is overhead directional signage with white lettering on a blue background.
    There are directional arrows projected on the floor.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does play background music in public areas.
  • Music is played throughout the area.
  • There is not a hearing assistance system in the public areas of the building.

You are on Planning Area (BESTÅ Living Room Storage). Skip to the next section.

Planning Area (BESTÅ Living Room Storage)

• The planning area is located on level 2, in the living room storage area.
• There is step-free access to the planning area.
• There is a clear unobstructed route to the planning area.
• The lighting levels in the planning area are good.
• The height(s) of the counter(s) is/are medium height (77cm - 109cm).
• There is sufficient space to write or sign documents on the desk(s).
• There is a/are height adjustable desk(s) available.
• There is not a hearing assistance system in the planning area.
• The seats do not have armrests.
• There is sufficient space for a wheelchair user to use the planning area.
• There is not a privacy room/area available.
• On screen BSL interpreters are not available.

You are on Planning Area (Kitchen Design Studio). Skip to the next section.

Planning Area (Kitchen Design Studio)

• The planning area is located on level 2.
• There is step-free access to the planning area.
• There is a clear unobstructed route to the planning area.
• The lighting levels in the planning area are varied.
• The height(s) of the counter(s) is/are medium height (77cm - 109cm).
• There is sufficient space to write or sign documents on the desk(s).
• There is a/are height adjustable desk(s) available.
• There is not a hearing assistance system in the planning area.
• There is a mixture of seating with and without armrests.
• There is sufficient space for a wheelchair user to use the planning area.
• There is not a privacy room/area available.
• On screen BSL interpreters are not available.

You are on Planning Area (Wardrobes and Storage). Skip to the next section.

Planning Area (Wardrobes and Storage)

• The planning area is located on level 2, in the wardrobes and storage area.
• There is step-free access to the planning area.
• There is a clear unobstructed route to the planning area.
• The lighting levels in the planning area are varied.
• The height(s) of the counter(s) is/are medium height (77cm - 109cm).
• The distance between the floor and the lowest desk is 74cm.
• The distance between the floor and the highest desk is 109cm.
• The standard height for desks is 74cm.
• There is sufficient space to write or sign documents on the desk(s).
• There is not a/are not height adjustable desk(s) available.
• There is not a hearing assistance system in the planning area.
• There is a mixture of seating with and without armrests.
• There is sufficient space for a wheelchair user to use the planning area.
• There is not a privacy room/area available.
• On screen BSL interpreters are not available.

You are on Eating and Drinking (Restaurant). Skip to the next section.

Eating and Drinking (Restaurant)

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• Location and Service View
  • The restaurant is on level 2.
  • The most accessible route has step-free level access.
  • This area has a counter where food and drink can be ordered, a self service counter, numerous seating options and staff who can provide assistance with ordering.
  • Full table service is available on request only.
  • Menus are available on a board, online, digital, available on a touchscreen and pictorial.
  • The following dietary requirements can be catered for: lactose free, gluten free, vegetarian, vegan, nut allergy and dairy free.
  • The following are available: takeaway cups, drinking straws and takeaway cutlery.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested, however it was not working at the time of the survey.
• Order and Payment View
  • The payment counter was surveyed.
  • The counter is located after the service counters.
  • There is step-free level access to the counter.
  • The height of the counter is 90cm.
  • There is not a lowered section at the counter.
  • The counter has glazed screens which may affect the ability of someone to lip read.
  • The height of the tray rail is 85cm.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in this area includes: sofas, benches, chairs with armrests, armchairs, chairs without armrests and high stools.
  • Furniture available in this area includes: tables, coffee tables and high tables.
  • Some chairs and tables are fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels vary due to the use of large glazed walls.

You are on Area (Upper Market Hall). Skip to the next section.

Area (Upper Market Hall)

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• Access and Circulation View
  • There is step-free access throughout the area.
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is vinyl.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The majority of aisle widths are over 200cm.
  • The majority of routes between products are over 120cm.
  • There is a shortcut from tableware and cookshop to home organisation.
  • The majority of shortcut widths are over 120cm.
  • There is high colour contrast between the walls and floor in the majority of corridors/walkways.
  • There is a/are designated information point(s) available in this area.
  • There is a/are touchscreen(s) available at the designated information point(s).
  • The designated information point(s) is/are not staffed.
  • The lighting levels in this area are varied.
• Signage View
  • Wayfinding signage is provided.
  • There is overhead directional signage with white lettering on a blue background.
    There are directional arrows projected on the floor.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does play background music in public areas.
  • Music is played throughout the area.
  • There is not a hearing assistance system in the public areas of the building.

You are on Toilet with Adaptations (Market Hall Level 2 - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Market Hall Level 2 - Left Hand Transfer)

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• Access View
  • The toilet surveyed is located on level 2, at the rear of the market hall.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 88cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 146cm (width) x 195cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 80cm (from the side of the toilet pan).
  • There is a push button flush on the non-transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 127cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 72cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 104cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 88cm from the floor.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a full length mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin and a sanitary bin.
  • There is one coat hook.
  • The coat hook is 121cm from the floor.
  • The walls and floor have a low visual contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Lift (Showroom). Skip to the next section.

Lift (Showroom)

• The lift surveyed is located on level 2, at the rear of the market hall.
• The most accessible route to the lift has step-free level access.
• Levels, 0, 1, 2, 3 and 4 are accessed by this lift.
• The lift door has a low visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a low visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 238cm.
• The internal dimensions of the lift are 240cm (width) x 295cm (depth).
• The internal lift control buttons have tactile markings, Braille markings and a low visual contrast.
• Some of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a visual floor indicator and a list of floor services/facilities.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Travelators (Showroom). Skip to the next section.

Travelators (Showroom)

• The travelators surveyed are located on level 2, at the rear of the market hall.
• Levels 2 and 1 are accessed by travelator.
• The foot (bottom) and head (top) of the travelators are clearly marked.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Area (Lower Market Hall). Skip to the next section.

Area (Lower Market Hall)

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• Access and Circulation View
  • There is step-free access throughout the area.
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is vinyl.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The majority of aisle widths are over 200cm.
  • The majority of routes between products are over 120cm.
  • There is a shortcut to the self-serve furniture area and click and collect at the start of the lower market hall.
  • The majority of shortcut widths are over 120cm.
  • There is high colour contrast between the walls and floor in the majority of corridors/walkways.
  • There is not a/are no designated information point(s) available in this area.
  • The lighting levels in this area are varied.
• Signage View
  • Wayfinding signage is provided.
  • There is overhead directional signage with white lettering on a blue background.
    There are directional arrows projected on the floor.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does play background music in public areas.
  • Music is played throughout the area.
  • There is not a hearing assistance system in the public areas of the building.

You are on Toilet with Adaptations (Lower Market Hall - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Lower Market Hall - Left Hand Transfer)

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• Access View
  • The toilet surveyed is located on level 1, to the left after lower market hall.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 88cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 145cm (width) x 199cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 75cm (from the side of the toilet pan).
  • There is a push button flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the non-transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is no dropdown rail for the toilet.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 110cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 72cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 100cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 86cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin and a sanitary bin.
  • There is one coat hook.
  • The coat hook is 135cm from the floor.
  • The walls and floor have a low visual contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Travelators (Lower Market Hall to Self-serve). Skip to the next section.

Travelators (Lower Market Hall to Self-serve)

• The travelators surveyed are located at the rear of the lower market hall on level 1.
• Levels 1 and 0 are accessed by travelator.
• The foot (bottom) and head (top) of the travelators are clearly marked.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Area (Self-serve). Skip to the next section.

Area (Self-serve)

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• Access and Circulation View
  • There is step-free access throughout the area.
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is carpet, vinyl and concrete.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The majority of aisle widths are over 200cm.
  • The majority of routes between products are over 120cm.
  • There is high colour contrast between the walls and floor in all areas.
  • There is a/are designated information point(s) available in this area.
  • There is a/are touchscreen(s) available at the designated information point(s).
  • The designated information point(s) is/are not staffed.
  • The lighting levels in this area are varied.
• Signage View
  • Wayfinding signage is provided.
  • There is overhead directional signage with white lettering on a blue background.
    There is location signage with white lettering and numbering on a red background.
    There are directional arrows projected onto the floor.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does play background music in public areas.
  • Music is played throughout the area.
  • There is not a hearing assistance system in the public areas of the building.

You are on Checkouts. Skip to the next section.

Checkouts

• The checkout area is located on level 0, in the self-serve area.
• There is step-free level access to the checkout area.
• The venue has self-serve touchscreens, standard checkouts and a designated accessible till point.
• The designated accessible till point is located at the rear left of each of the self-serve checkout areas.
• The designated accessible till point has signage, a knee recess, a lowered counter and a portable payment machine.
• The height of the payment counter is 72cm.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
• The height of the self-serve touchscreen display ranges from 119cm to 93cm from the floor.
• The touchscreen has the following accessibility aids: a call for assistance button.
• The scanners for the self-serve checkouts are at a suitable height for a wheelchair user.
• The payment machines for the self-serve checkouts are at a suitable height for a wheelchair user.
• The packing areas for the self-serve checkouts are at a suitable height for a wheelchair user.
• Assistance is available at the self-serve checkouts.
• The receipt reader to exit is at a height of 105cm.
• The width of the exit barrier opening is 140cm.
• There is also a Shop & Go facility, where items can be scanned whilst shopping, making it quicker and easier by paying at the specified Shop & Go checkouts. There is an accessible till point in the Shop & Go area.

You are on Eating and Drinking (Swedish Bistro). Skip to the next section.

Eating and Drinking (Swedish Bistro)

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• Location and Service View
  • The Swedish Bistro is located on level 0, after the checkouts.
  • The most accessible route has step-free level access.
  • This area has a counter where food and drink can be ordered and a self service counter.
  • Full table service is available on request only.
  • Menus are digital, online and pictorial.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: takeaway cups and takeaway cutlery.
  • There is not a hearing assistance system.
• Order and Payment View
  • The service counter was surveyed.
  • The counter is located at the left side of the bistro.
  • There is step-free level access to the counter.
  • The height of the counter is 90cm.
  • There is not a lowered section at the counter.
  • The counter has glazed screens which may affect the ability of someone to lip read.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring is shiny.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in this area includes: benches.
  • Furniture available in this area includes: tables and high tables.
  • Some tables are fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is no (or very little) background noise in this area.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Food Market (Swedish Food Market). Skip to the next section.

Food Market (Swedish Food Market)

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• Inside Access View
  • There is step-free access throughout the aisles.
  • The majority of aisles have a clear width of 120cm+ and are clear of obstructions.
  • The flooring throughout the aisles is vinyl.
  • There is high colour contrast between the walls and floor in all areas.
  • Background music is not played.
  • The lighting levels are varied.
• Checkout(s) View
  • There is 1 checkout available within the shop.
  • There is step-free access to the checkout(s).
  • There is a clear unobstructed route to the checkout(s).
  • The checkout(s) is/are not clearly signed.
  • The lighting levels at the checkouts are good.
  • There is a/are checkout(s).
  • The height of the checkout(s) is/are 92cm.
  • There is not a hearing assistance system at the checkout(s).
  • The chip & pin card machines are not accessible from the checkout(s) (portable).
  • The chip and pin card machine is at a fixed height of 138cm.

You are on Counter (Customer Services, Returns and Home Delivery). Skip to the next section.

Counter (Customer Services, Returns and Home Delivery)

• The counter is located on level 0, to the left after the checkouts.
• There is step-free level access to the counter.
• The height of the counter is 101cm.
• There is a lowered section at the counter.
• The height of the lowered section is 63cm.
• The counter has patterned/distracting backgrounds.
• There is not a hearing assistance system.
• The height of the touchscreen display ranges from 107cm to 117cm from the floor.
• There may be background noise in this area.
• The flooring is shiny.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.
• There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: chairs with armrests, sofas and benches.
• Furniture available in this area includes: coffee tables.

You are on Toilet with Adaptations (Delivery / Returns Area - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Delivery / Returns Area - Right Hand Transfer)

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• Access View
  • The toilet surveyed is located on level 0, to the right of the home delivery and returns counter.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • Dual Gender Neutral & Accessible Toilet: Please note that these facilities are designed for accessible users while remaining available to all.
  • There is tactile and pictorial signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 83cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 144cm (width) x 190cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 79cm (from the side of the toilet pan).
  • There is a push button flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 109cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 69cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 100cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 95cm from the floor.
  • There is a pull cord emergency alarm but it was tied up at the time of the survey.
  • There is a full length mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin and a sanitary bin.
  • There is one coat hook.
  • The coat hook is 121cm from the floor.
  • The walls and floor have a low visual contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Parent and Baby Room / Feeding Room (Delivery / Returns Area). Skip to the next section.

Parent and Baby Room / Feeding Room (Delivery / Returns Area)

• The room surveyed is located on level 0, to the right of the home delivery and returns counter.
• The most accessible route to the room has step-free level access.
• There is step-free level access into the room.
• There is pictorial signage on or near the door.
• The door opens inwards and has a high visual contrast.
• The width of the door opening is 84cm.
• Internally the door has a high visual contrast.
• The height of the baby change facility when in use is 93cm.
• There is a toilet, a wash basin, a hand dryer, an emergency alarm, a mirror and a coat hook in the room.
• The wash basin has a push tap.
• The room has a nappy/incontinence items bin, a sanitary bin and a pedal bin.
• Seating available in the room includes: chairs without armrests.
• The walls and floor visual contrast varies between low and high.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Exit. Skip to the next section.

Exit

• The exit area is clearly signed.
• There is step-free level access at the exit.
• There are double automatic doors at this exit.
• The doors are permanently held open.
• The width of the opening is 161cm.
• The doors have a low visual contrast.
• There is a second set of double automatic doors.
• The second set of doors open by sliding.
• The width of the opening is 172cm.
• The second set of doors have a low visual contrast.
• There is step-free level access as you exit.
• This is also used as the customer returns entrance.

You are on Parking (Pick Up / Loading Area). Skip to the next section.

Parking (Pick Up / Loading Area)

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• Car Park View
  • The car park is located at the front of the store, to the left of the entrances.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are 3 designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked.
  • The surveyed Blue Badge parking bay dimensions are 238cm (width) x 500cm (depth).
  • There is a marked zone to both sides and rear.
  • The width of the marked zone is 135cm.
  • The nearest designated bay is 37m from the accessible entrance.
  • The most accessible route from the Blue Badge parking has step-free level access and bollards.
  • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
• Charges and Restrictions View
  • Parking is free for all users.
• Drop-off Point View
  • There is not a designated drop-off point available.