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IKEA - Norwich

Hall Road, Norwich, NR4 6DH

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Access Guide

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Getting Help and Assistance

  • Store Information View
    • Please click here for opening times and services available in this store.
    • Site maps are available within the store.
    • There is a/are order and collection point(s) within the store.
    • The order and collection point(s) is/are located at the checkout area.
    • Wheelchairs are available for customer use and can be found at the main entrance. If you need assistance, please speak to the greeter at the entrance or visit the Customer Services department.
    • There is not a Safe/Quiet Place available within the store.
    • Wifi is available throughout the store.
    • There is not an assistance dog toilet or toileting area at the store/nearby.
    • Water bowls for assistance dogs are available.
    • There is an/are accessible toilet(s) available within the store.
    • There is not a Changing Places facility available within the store.
  • Staff Information View
    • There is not a member of staff trained in British Sign Language.
    • British Sign Language interpreters cannot be provided on request.

Overview

Parking

  • Car Park View
    • The car park is located at the front of the store, on Hall Road.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 12 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 240cm (width) x 470cm (depth).
    • There is a marked zone to both sides and rear.
    • The width of the marked zone is 120cm.
    • The nearest designated bay is 5m from the entrance.
    • The most accessible route from the Blue Badge parking has step-free level access and bollards.
    • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • This car park is for staff and visitors only.
    • Parking is free for all users.
    • Free parking for Blue Badge holders is restricted to 3 hours.
    • Clearly presented parking signs are available.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Entrance

  • This entrance is located at the front of the store.
  • The approach to the entrance has bollards.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 181cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low visual contrast.
  • There is a second set of double automatic doors.
  • The second set of doors open by sliding.
  • The width of the opening is 146cm.
  • The second set of doors have a low visual contrast.
  • The minimum width between the security barriers is 148cm.

Area (Showroom)

  • Access and Circulation View
    • There is step-free access throughout the area.
    • There are not doors in corridors/walkways which have to be opened manually.
    • The type of flooring in corridors/walkways is concrete.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is high colour contrast between the walls and floor in the majority of corridors/walkways.
    • There is a/are designated information point(s) available in this area.
    • There is a/are touchscreen(s) available at the designated information point(s).
    • The designated information point(s) is/are not staffed.
    • There are planning area(s) available within this area.
    • The lighting levels in this area are good.
  • Signage View
    • Wayfinding signage is provided.
    • There is overhead directional signage with white lettering on a blue background.
    • There are directional arrows on the floor.
    • The colour, design and typeface of signs is consistent throughout the building.
    • Dementia friendly signage is not provided.
  • Audio View
    • This venue does play background music in public areas.
    • Music is played throughout.
    • There is a hearing assistance system in the public areas of the building.
    • The system is a portable loop.
    • Portable hearing loops are kept at the Returns Counter.
    • The hearing assistance system is available only on request.

Planning Area (Showroom)

  • The planning area is located in the Bathroom, Kitchen and Dining area of the Showroom.
  • There is step-free access to the planning area.
  • There is a clear unobstructed route to the planning area.
  • The lighting levels in the planning area are good.
  • The height(s) of the counter(s) is/are medium height (77cm - 109cm).
  • The distance between the floor and the lowest desk is 73cm.
  • The distance between the floor and the highest desk is 90cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • There is not a/are not height adjustable desk(s) available.
  • There is a hearing assistance system in the planning area.
  • The type of system is a portable loop.
  • The sound enhancement system is located Portable hearing loops are kept at the returns counter.
  • The hearing system is available only on request.
  • Staff are trained to use the hearing system.
  • There are bar type stools and some chairs without armrests.
  • There is sufficient space for a wheelchair user to use the planning area.
  • There is a privacy room/area available.
  • On screen BSL interpreters are not available.

Eating and Drinking (Swedish Bite)

  • Location and Access View
    • Swedish Bite is located at the rear of the store between the Showroom and the Market Hall.
    • The most accessible route has step-free level access.
    • There is step-free level access into this area.
  • Service View
    • This area has a counter where food and drink can be ordered, a food and drink ordering touchscreen, staff who can provide assistance with ordering and designated seating.
    • Full table service is available on request only.
    • Menus are wall-mounted and available on a touchscreen.
    • The following dietary requirements can be catered for: lactose free, nut allergy, vegetarian and vegan.
    • The following are available: takeaway cups and takeaway cutlery.
    • There is a portable hearing assistance system on request.
    • The hearing assistance system could not be tested at the time of the survey.
  • Order and Payment View
    • The service counter was surveyed.
    • The counter is located at the rear of Swedish Bite.
    • There is step-free level access to the counter.
    • The height of the counter is 91cm.
    • There is a lowered section at the counter.
    • The height of the lowered section is 61cm.
    • The counter has a television.
    • The height of the touchscreen display ranges from 110cm to 170cm from the floor.
    • The touchscreen has the following accessibility aids: a call for assistance button.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The flooring is shiny.
    • The walls and floor have a high visual contrast.
    • Seating available in this area includes: chairs without armrests, stools and high stools.
    • Furniture available in this area includes: tables and high tables.
    • Some tables are fixed.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels were even at the time of the survey.

Toilet with Adaptations (Right Hand Transfer)

  • Access View
    • The toilet surveyed is located at the rear of the store, by Swedish Bite.
    • The distance from the entrance is 81m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • Dual Gender Neutral & Accessible Toilet: Please note that these facilities are designed for accessible users while remaining available to all.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 88cm.
    • The door has a locking handle.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a low visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 178cm (width) x 230cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet.
    • The lateral transfer space is 116cm (from the side of the toilet pan).
    • There is a spatula flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a low visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a low visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 92cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 93cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a low visual contrast.
    • The towel dispenser is 90cm from the floor.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low visual contrast.
    • The hand dryer is 116cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
    • There are multiple coat hooks.
    • The coat hooks are 167cm from the floor.
    • The height of the baby change facility when in use is 98cm.
    • The walls and floor visual contrast varies between low and high.
    • Lighting levels were even at the time of the survey.

Area (Market Hall)

  • Access and Circulation View
    • There is step-free access throughout the area.
    • There are not doors in corridors/walkways which have to be opened manually.
    • The type of flooring in corridors/walkways is concrete.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is high colour contrast between the walls and floor in the majority of corridors/walkways.
    • There is not a/are no designated information point(s) available in this area.
    • The lighting levels in this area are good.
  • Signage View
    • Wayfinding signage is provided.
    • There are directional arrows on the floor.
    • There is overhead signage with white lettering on a blue background.
    • The colour, design and typeface of signs is consistent throughout the building.
    • Dementia friendly signage is not provided.
  • Audio View
    • This venue does play background music in public areas.
    • Music is played throughout.
    • There is a hearing assistance system in the public areas of the building.
    • The system is a portable loop.
    • Portable hearing loops are kept at the returns counter.
    • The hearing assistance system is available only on request.

Area (Self-Serve Furniture Area)

  • Access and Circulation View
    • There is step-free access throughout the area.
    • There are not doors in corridors/walkways which have to be opened manually.
    • The type of flooring in corridors/walkways is concrete.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The majority of routes between products are over 120cm.
    • There is high colour contrast between the walls and floor in the majority of corridors/walkways.
    • There is a/are designated information point(s) available in this area.
    • There is a/are touchscreen(s) available at the designated information point(s).
    • The designated information point(s) is/are not staffed.
    • The lighting levels in this area are good.
  • Signage View
    • Wayfinding signage is provided.
    • There are directional arrows on the floor.
    • The colour, design and typeface of signs is consistent throughout the building.
    • Dementia friendly signage is not provided.
  • Audio View
    • This venue does play background music in public areas.
    • Music is played throughout.
    • There is a hearing assistance system in the public areas of the building.
    • The system is a portable loop.
    • Portable hearing loops are kept at the returns counter.
    • The hearing assistance system is available only on request.

Checkouts

  • The checkout area is located just before the exit.
  • There is step-free level access to the checkout area.
  • The venue has self-serve touchscreens.
  • Self-Service Touchscreens View
    • The self-service touchscreens have the following accessibility features: a call for assistance button and lowered touchscreens.
    • The height of the loading area is 70cm.
    • The height of the self-serve touchscreen display ranges from 90cm to 120cm from the floor.
    • The height of the scanner is 70cm.
    • The height of the packing area is 70cm.
    • The card payment machine is portable.
    • Assistance is available at the self-serve checkouts.
    • The height of the higher self-serve touchscreen display ranges from 116cm to 146cm from the floor and the scanner height is 104cm.

Counter (Returns)

  • The counter is located after the checkouts.
  • There is step-free level access to the counter.
  • The height of the counter is 96cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 64cm.
  • There is a portable hearing assistance system on request.
  • The hearing assistance system could not be tested at the time of the survey.
  • There is background noise in this area.
  • The flooring is shiny.
  • Lighting levels were even at the time of the survey.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: armchairs and sofas.

Counter (Click and Collect)

  • The counter is located next to the checkouts.
  • There is step-free level access to the counter.
  • The height of the touchscreen display ranges from 85cm to 105cm from the floor.
  • The scanner is fixed at a height of 78cm.
  • There is background noise in this area.
  • The flooring is shiny.
  • Lighting levels were even at the time of the survey.

Exit

  • The exit area is clearly signed.
  • There is step-free level access at the exit.
  • There are double automatic doors at this exit.
  • The doors open by sliding.
  • The width of the opening is 146cm.
  • The doors have a low visual contrast.
  • There is a second set of double automatic doors.
  • The second set of doors open by sliding.
  • The width of the opening is 181cm.
  • There is a small lip on the threshold of the opening.
  • The second set of doors have a low visual contrast.
  • The minimum width between the security barriers is 151cm.