You are on Overview. Skip to the next section.

Overview

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• About View
  • View information on opening times.
• Parking and Public Transport View
  • The venue does not have its own car park.
  • The nearest train station is Euston.
  • The nearest underground station is Oxford Street.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free access via slope at the most accessible entrance.
  • There is step-free level access throughout, this may include the use of a lift.
  • The ground floor, floor -1 and floor -2 can be accessed via a standard lift and escalator.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

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• Store Information View
  • Please click here for opening times and services available in this store.
  • There is a/are order and collection point(s) within the store.
  • The order and collection point(s) is/are located on floor -1, next to Swedish deli.
  • Wheelchairs are available for customer use and can be found at the main entrance. If you need assistance, please speak to the greeter at the entrance or visit the Customer Services department.
  • There is a Safe/Quiet Place available within the store.
  • The Safe/Quiet Place is located on ground floor, in staff meeting rooms.
  • Wifi is available throughout the store.
  • Documents/information can be provided in; large print on request.
  • There is not an assistance dog toilet or toileting area at the store/nearby.
  • Water bowls for assistance dogs are available.
  • There is an/are accessible toilet(s) available within the store.
  • There is a Changing Places facility available within the store.
• Staff Information View
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There is 1 toilet with adaptations.
  • The toilet with adaptations is located on floor -1, next to the Swedish Deli.
  • The toilet with adaptations has a right hand transfer space.
  • Ambulant toilet facilities are located within the male and female standard toilets.
  • The male and female step-free toilet facilities are located on floor -1 and floor -2.
• Changing Places and Changing Facilities View
  • The Changing Places toilet facilities are located on floor -2, in the Market Hall.
  • Parent and baby changing facilities are located on floor -1 and within the male and female standard toilets.

You are on Entrance. Skip to the next section.

Entrance

• This entrance is located in Oxford Street.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via slope at the entrance.
• The slope has a slight gradient.
• There is an opening without doors.
• There is a small lip on the threshold of the opening.

You are on Entrance Foyer. Skip to the next section.

Entrance Foyer

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• Foyer View
  • There is step free access within the foyer.
  • The type of flooring in this area is carpet and vinyl.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Wayfinding signage is provided.
  • The foyer does play background music.
  • There are no seats/chairs in the foyer.
  • There is a greeter available within the foyer.
  • Wheelchairs are available for customer use and can be found at the main entrance. If you need assistance, please speak to the greeter at the entrance or visit the Customer Services department.
  • The lighting levels are good.
  • Information touchscreens are available.

You are on Lift (Entrance Foyer to Showroom and Market Hall). Skip to the next section.

Lift (Entrance Foyer to Showroom and Market Hall)

• The lift surveyed is located at the rear of the entrance foyer.
• The distance from the entrance is 20m.
• The most accessible route to the lift has step-free level access.
• The ground floor, floor -1 and floor -2 are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings, Braille markings and a high visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 120cm.
• The internal dimensions of the lift are 235cm (width) x 180cm (depth).
• The internal lift control buttons have tactile markings and a high visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a separate door to exit, a visual floor indicator and a list of floor services/facilities.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
• There are other lifts available at this location which are of a similar size.

You are on Escalators (Entrance Foyer to Showroom and Market Hall). Skip to the next section.

Escalators (Entrance Foyer to Showroom and Market Hall)

• The escalators surveyed are located at the rear of the entrance foyer.
• The ground floor, floor -1 and floor -2 are accessed by escalators.
• The escalator steps are clearly marked.
• The foot (bottom) and head (top) of the escalators are not clearly marked.
• Lighting levels were even at the time of the survey.

You are on Area (Floor -1 - Showroom). Skip to the next section.

Area (Floor -1 - Showroom)

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• Access and Circulation View
  • There is step-free access throughout the area.
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is vinyl.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The majority of aisle widths are over 200cm.
  • The majority of routes between products are over 120cm.
  • There is a shortcut from Workspaces to Bedroom.
  • The majority of shortcut widths are over 120cm.
  • There is high colour contrast between the walls and floor in all areas.
  • There are regular resting points available in this area.
  • There is a mixture of seating with and without armrests at the resting points.
  • There is a/are designated information point(s) available in this area.
  • There is a/are touchscreen(s) available at the designated information point(s).
  • Some of the designated information points are staffed.
  • There are planning area(s) available within this area.
  • The lighting levels in this area are good.
• Signage View
  • Wayfinding signage is provided.
  • There is overhead directional signage with white lettering on a blue background.
    There are directional arrows projected onto the floor.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does play background music in public areas.
  • There is not a hearing assistance system in the public areas of the building.

You are on Planning Area (Floor -1 - Living Room Storage). Skip to the next section.

Planning Area (Floor -1 - Living Room Storage)

• The planning area is located in the Living Room Storage area.
• There is step-free access to the planning area.
• There is a clear unobstructed route to the planning area.
• The lighting levels in the planning area are good.
• The standard height for desks is 73cm.
• There is sufficient space to write or sign documents on the desk(s).
• There is not a hearing assistance system in the planning area.
• The seats do not have armrests.
• There is sufficient space for a wheelchair user to use the planning area.
• There is not a privacy room/area available.

You are on Planning Area (Floor -1 Kitchen Planning Studio). Skip to the next section.

Planning Area (Floor -1 Kitchen Planning Studio)

• The planning area is located at the rear of the Kitchen area.
• There is step-free access to the planning area.
• There is not a clear unobstructed route to the planning area.
• The lighting levels in the planning area are good.
• The distance between the floor and the lowest desk is 71cm.
• The distance between the floor and the highest desk is 73cm.
• There is sufficient space to write or sign documents on the desk(s).
• There is not a hearing assistance system in the planning area.
• The seats do not have armrests.
• There is sufficient space for a wheelchair user to use the planning area.
• There is not a privacy room/area available.

You are on Planning Area (Floor -1 - Wardrobes). Skip to the next section.

Planning Area (Floor -1 - Wardrobes)

• The planning area is located at rear of the Wardrobes area.
• There is step-free access to the planning area.
• There is a clear unobstructed route to the planning area.
• The lighting levels in the planning area are good.
• The height(s) of the counter(s) is/are medium height (77cm - 109cm).
• The distance between the floor and the lowest desk is 73cm.
• The distance between the floor and the highest desk is 78cm.
• There is sufficient space to write or sign documents on the desk(s).
• There is not a/are not height adjustable desk(s) available.
• There is not a hearing assistance system in the planning area.
• The seats do not have armrests.
• There is sufficient space for a wheelchair user to use the planning area.
• There is not a privacy room/area available.

You are on Eating and Drinking (Floor -1 Swedish Deli). Skip to the next section.

Eating and Drinking (Floor -1 Swedish Deli)

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• Location and Access View
  • The Swedish Deli is located on Floor -1, ahead after you exit the lift.
  • The most accessible route has step-free level access.
  • There is step-free level access into this area.
• Service View
  • This area has a counter where food and drink can be ordered, a touchscreen ordering service, staff who can provide assistance with ordering and numerous seating options.
  • Full table service is not available.
  • Menus are available on a touchscreen, displayed on the counter and available on a mobile phone app.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • There is not a hearing assistance system.
• Order and Payment View
  • The payment counter was surveyed.
  • There is step-free level access to the counter.
  • The height of the counter is 92cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds.
  • The height of the touchscreen display ranges from 120cm to 170cm from the floor.
  • When made accessible the height of the touchscreen display ranges from 95cm to 140cm from the floor.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in this area includes: chairs without armrests, benches, stools and high stools.
  • Furniture available in this area includes: tables, high tables and long tables.
  • Some chairs and tables are fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels were even at the time of the survey.

You are on Shop (Floor -1 Swedish Food Market). Skip to the next section.

Shop (Floor -1 Swedish Food Market)

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• Getting Around View
  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are between 120cm - 150cm.
  • The majority of product aisle widths are under 120cm.
  • Some flooring is shiny.
  • There is a high visual contrast between the shelving and floor throughout this area.
  • There is background noise.
  • Signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is consistent throughout.
  • Lighting levels were even at the time of the survey.
  • There is step-free level access to the checkout area.
  • The venue has self-serve touchscreens.
• Self-Service Touchscreens View
  • The self-service touchscreen surveyed was the lowered one.
  • The self-service touchscreens have the following accessibility features: lowered touchscreens.
  • The height of the self-serve touchscreen display ranges from 95cm to 124cm from the floor.
  • The height of the scanner is 85cm.
  • The height of the packing area is 70cm.
  • The card payment machine is at a fixed height.
  • The card payment machine is at a height of 80cm.
  • Assistance is available at the self-serve checkouts.

You are on Counter (Floor -1 Customer Services). Skip to the next section.

Counter (Floor -1 Customer Services)

• The counter is located next to the Swedish Deli.
• There is step-free level access to the counter.
• The height of the counter is 105cm.
• There is a lowered section at the counter.
• The height of the lowered section is 65cm.
• The counter has a television.
• There is not a hearing assistance system.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey.
• There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: chairs without armrests and sofas.

You are on Toilet with Adaptations (Floor -1 Swedish Deli - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Floor -1 Swedish Deli - Right Hand Transfer)

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• Access View
  • The toilet surveyed is located next to the Swedish Deli.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a medium visual contrast.
  • The width of the door opening is 89cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 166cm (width) x 225cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 100cm (from the side of the toilet pan).
  • There is a wall sensor flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a medium visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a low visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a low visual contrast.
  • The toilet seat is 47cm from the floor.
  • The toilet seat has a low visual contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 81cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 73cm from the floor.
  • The wash basin has a sensor tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a medium visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 97cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a medium visual contrast.
  • The hand dryer is 97cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There is a shelf, however there is an obstruction in front of it.
  • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
  • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
  • There are multiple coat hooks.
  • The coat hooks are 102cm and 142cm from the floor.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.

You are on Parent and Baby Room / Feeding Room (Floor -1 Swedish Deli). Skip to the next section.

Parent and Baby Room / Feeding Room (Floor -1 Swedish Deli)

• The room surveyed is located next to the Swedish Deli.
• The most accessible route to the room has step-free level access.
• There is step-free level access into the room.
• There is pictorial signage on or near the door.
• The door opens inwards and has a medium visual contrast.
• The width of the door opening is 90cm.
• Internally the door has a low visual contrast.
• The height of the baby change facility when in use is 83cm.
• There is a wash basin, a paper towel dispenser and a mirror in the room.
• The wash basin has a sensor tap.
• The room has a nappy/incontinence items bin.
• Seating available in the room includes: armchairs.
• The walls and floor have a high visual contrast.
• Lighting levels were even at the time of the survey.

You are on Area (Floor -2 Market Hall). Skip to the next section.

Area (Floor -2 Market Hall)

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• Access and Circulation View
  • There is step-free access throughout the area.
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is vinyl.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The majority of aisle widths are over 200cm.
  • The majority of routes between products are over 120cm.
  • There is a shortcut from the lifts to Home Organisation and checkouts.
  • The majority of shortcut widths are over 120cm.
  • There is high colour contrast between the walls and floor in all corridors/walkways.
  • There is not a/are no designated information point(s) available in this area.
  • There is a/are touchscreen(s) available at the designated information point(s).
  • Some of the designated information points are staffed.
  • The lighting levels in this area are good.
• Signage View
  • Wayfinding signage is provided.
  • There is overhead directional signage with white lettering on a blue background.
    There are directional arrows projected onto the floor.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does play background music in public areas.
  • There is not a hearing assistance system in the public areas of the building.

You are on Changing Places (Floor -2 Market Hall - Transfer Both Sides). Skip to the next section.

Changing Places (Floor -2 Market Hall - Transfer Both Sides)

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• Location and Access View
  • The Changing Places facility surveyed is located to the right after you enter the Market Hall.
  • The Changing Places toilet is in addition to other toilet facilities.
  • The most accessible route to the Changing Places facility has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 86cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
  • The dimensions of the facility are 300cm (width) x 400cm (depth) and there is room for a wheelchair user to manoeuvre (180cm x 180cm).
• Toilet Details View
  • There is lateral transfer space on both sides of the toilet, however they are obstructed.
  • The transfer space on the right as you face the toilet is 83cm.
  • The transfer space on the left as you face the toilet is 180cm.
  • There is a wall sensor flush on the right transfer side.
  • There are vertical grab rails on both sides of the toilet.
  • The vertical grab rails have a low visual contrast.
  • There are dropdown rails on both sides of the toilet.
  • The dropdown rails have a low visual contrast.
  • The toilet seat is 46cm from the floor.
  • The toilet seat has a low visual contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 70cm from the floor.
• Changing Bench and Hoist Details View
  • The changing bench is free standing and height adjustable.
  • The length of the changing bench is 180cm.
  • The facility hoist is powered overhead and accesses all areas.
• Shower Details View
  • There is an adjustable shower head which can also be detached.
  • The shower controls are twist turn mixer.
  • There is no shower seat.
• Other Facilities View
  • There is a height adjustable wash basin.
  • The wash basin has a sensor tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a low visual contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 81cm from the floor.
  • There is not a towel dispenser.
  • A wide paper roll dispenser is not available.
  • There is a wall mounted hand dryer.
  • The hand dryer has a medium visual contrast.
  • The hand dryer is 95cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is an unobstructed shelf.
  • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
  • The facility has a waste bin, a nappy/incontinence items bin and a sanitary bin.
  • There are multiple coat hooks.
  • The coat hooks are 107cm and 142cm from the floor.
  • A privacy screen is available.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.

You are on Checkouts (Floor -2). Skip to the next section.

Checkouts (Floor -2)

• The checkout area is located on floor -2, at the rear of Market Hall.
• There is step-free level access to the checkout area.
• The venue has self-serve touchscreens.

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• Self-Service Touchscreens View
  • The self-service touchscreen surveyed was the lowered one.
  • The self-service touchscreens have the following accessibility features: a call for assistance button and lowered touchscreens.
  • The height of the loading area is 70cm.
  • The height of the self-serve touchscreen display ranges from 95cm to 120cm from the floor.
  • The height of the scanner is 80cm.
  • The height of the packing area is 70cm.
  • The card payment machine is at a fixed height.
  • The card payment machine is at a height of 80cm.
  • Assistance is available at the self-serve checkouts.
  • The width of the exit barrier opening is 160cm.