You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

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• Store Information View
  • Please click here for opening times and services available in this store.
  • Site maps are available within the store.
  • There is an assistive shopping service available within the store upon request.
  • There is a/are order and collection point(s) within the store.
  • The order and collection point(s) is/are located beyond the customer returns entrance.
  • Wheelchairs are available for customer use and can be found at the main entrance. If you need assistance, please speak to the greeter at the entrance or visit the Customer Services department.
  • Specialist trollies are available to support accessible shopping.
  • There is a Safe/Quiet Place available within the store.
  • The Safe/Quiet Place is located in the first aid room or the multi-faith room.
  • Wifi is available throughout the store.
  • There is not an assistance dog toilet or toileting area at the store/nearby.
  • Water bowls for assistance dogs are not available.
  • There is an/are accessible toilet(s) available within the store.
  • There is a Changing Places facility available within the store.
  • GoTo Shop is a supportive trolley seat for children, designed to make shopping easier for children with additional needs. To make use of the GoTo Shop, simply speak to the greeter at the front of the store or customer services who will be happy to help. Please note, the GoTo will need to be signed in and out due to safety requirements.
• Staff Information View
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.

You are on Overview. Skip to the next section.

Overview

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• About View
  • View information on opening times
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • There is a taxi rank.
  • The nearest train station is Theale.
  • The nearest step-free train station is Aldermaston.
  • The nearest bus station is Reading.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free access via a very easy slope at the most accessible entrance.
  • There is step-free level access throughout, this may include the use of a lift.
  • Levels 0 and 1 can be accessed via a standard lift, stairs and escalator.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There are 2 toilets with adaptations.
  • Toilets with adaptations are located on level 1 to the rear left of the restaurant and on level 0 in the market hall area.
  • The transfer space varies between left and right in the toilets with adaptations.
  • The male and female step-free toilet facilities are located on level 0, off the entrance foyer.
  • The male and female step-free toilet facilities are located on level 1, to the rear left of the restaurant.
• Changing Places and Changing Facilities View
  • The Changing Places toilet facilities are located on level 0, off the entrance foyer.
  • Parent and baby changing facilities are located on level 0, off the entrance foyer and on level 1 to the rear left of the restaurant.

You are on Parking. Skip to the next section.

Parking

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• Car Park View
  • The car park is located off Pincents Lane.
  • The car park is multi-storey.
  • The car park surface consists of tarmac.
  • The height of the restriction barrier is 200cm.
  • There are 15+ designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked.
  • The surveyed Blue Badge parking bay dimensions are 345cm (width) x 495cm (depth).
  • There are no hatched/marked zones.
  • The dimensions of the designated Blue Badge parking bays vary in size.
  • The nearest designated bay is 35m from the accessible entrance.
  • The most accessible route from the Blue Badge parking has slight ramps or slopes and bollards.
  • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
• Charges and Restrictions View
  • Parking is free for all users.
• Electric Vehicle Charging Points View
  • There are 6 electric vehicle charging points.
  • The dimensions of the surveyed electric vehicle charging bay are 250cm (width) x 460cm (depth).
  • The controls are not at a suitable height for a wheelchair user.
  • The nozzle holster is not at a suitable height for a wheelchair user.
  • The charging points require tap and pay (contactless payment).
  • There are no electric vehicle charging points designated for Blue Badge holders.
• Drop-off Point View
  • There is not a designated drop-off point available.
• Public Car Parks View
  • There are two entrances into the car park. The height restriction for the other entrance is 280cm.

You are on Lift (Car Park). Skip to the next section.

Lift (Car Park)

• The lift surveyed is located at the front of the car park.
• The distance from the accessible entrance is 33m.
• The most accessible route to the lift has step-free level access.
• Levels 0, 1, 2 and 3 are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a low visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 235cm.
• The internal dimensions of the lift are 260cm (width) x 420cm (depth).
• The internal lift control buttons have tactile markings, Braille markings and a low visual contrast.
• The majority of the internal controls are at a suitable height for a wheelchair user.
• Internally the lift has: a visual floor indicator and an audible announcer.
• Lighting levels were even at the time of the survey.
• There are other lifts available at this location which are of a similar size.

You are on Stairs (Car Park). Skip to the next section.

Stairs (Car Park)

• The stairs surveyed are located at the front of the car park.
• There are double manual doors to access the stairwell.
• L0, L1, L2 and L3 can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 16cm.
• The depth of the steps is between 30cm and 45cm.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Entrance (Accessible Entrance). Skip to the next section.

Entrance (Accessible Entrance)

• This entrance is located at the front of the store, to the left of the main entrance.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via a very easy slope at the entrance.
• There is a single automatic door at this entrance.
• The door opens towards you.
• There is a push pad at a height of 90cm.
• The width of the opening is 88cm.
• There is a small lip on the threshold of the opening.
• The door has a low visual contrast.
• There is a push pad or push button to exit at a height of 97cm.
• There is step-free level access as you enter.

You are on Entrance (Main Entrance). Skip to the next section.

Entrance (Main Entrance)

• This entrance is located at the front of the store.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via a very easy slope at the entrance.
• There are double automatic doors at this entrance.
• The doors open by revolving.
• The width of the opening is 280cm.
• The doors have a low visual contrast.
• There is step-free level access as you enter.

You are on Entrance Foyer. Skip to the next section.

Entrance Foyer

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• Foyer View
  • There is step free access within the foyer.
  • The type of flooring in this area is carpet and concrete.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Wayfinding signage is provided.
  • The foyer does play background music.
  • There is bench seating only in the foyer.
  • There is a greeter available within the foyer.
  • Wheelchairs are available for customer use and can be found at the main entrance. If you need assistance, please speak to the greeter at the entrance or visit the Customer Services department.
  • The lighting levels are varied.
  • There is also a sofa in the entrance foyer.
    There is a shortcut from the entrance foyer to the Bistro, Swedish Food Market and customer services.
• Play Area (Småland) View
  • There is a play area within the entrance foyer.
  • The play area is free of charge.
  • The play area offers inclusive play.
  • There is step-free access to the play area.
  • There is a clear unobstructed route to the play area.
  • The play area is clearly signed.
  • The play area counter is at a height of 102cm.
  • There is not a lowered section of the play area counter.
  • There is not a hearing assistance system at the play area counter.
  • There is stepped access within the play area.
  • There are 4 steps with handrails on both sides to access the ball pit.
  • There is not an/are not accessible toilet(s) available within the play area.
  • There are standard toilets available within the play area.
  • There are not ambulant cubicles available in the standard toilets.
  • Baby change facilities are not available within the play area.

You are on Room (Multi-Faith). Skip to the next section.

Room (Multi-Faith)

• The room is located ahead from the accessible entrance.
• The distance from the accessible entrance is 12m.
• The most accessible route to the room has step-free level access.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door opens outwards.
• The width of the opening is 82cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• There is deep pile carpet in some areas.
• The walls and floor visual contrast varies between low and high.
• Seating available in the room includes: chairs without armrests, armchairs and stools.
• There is not a hearing assistance system.
• Additional facilities/services include: a wash basin.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey.

You are on Changing Places (Entrance Foyer - Right Hand Transfer). Skip to the next section.

Changing Places (Entrance Foyer - Right Hand Transfer)

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• Location and Access View
  • The Changing Places facility surveyed is located ahead from the accessible entrance.
  • The Changing Places toilet is in addition to other toilet facilities.
  • The distance from the accessible entrance is 12m.
  • The most accessible route to the Changing Places facility has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 85cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is not a grab rail on the internal door.
  • The dimensions of the facility are 220cm (width) x 298cm (depth) and there is room for a wheelchair user to manoeuvre (180cm x 180cm).
• Toilet Details View
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The transfer space on the right as you face the toilet is 120cm.
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 92cm from the floor.
• Changing Bench and Hoist Details View
  • The changing bench is wall mounted and height adjustable.
  • The length of the changing bench is 190cm.
  • The facility hoist is powered overhead and accesses all areas.
• Other Facilities View
  • There is a fixed height wash basin.
  • The wash basin is 72cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 98cm from the floor.
  • There is not a towel dispenser.
  • A wide paper roll dispenser is available.
  • The height of the wide paper roll dispenser is 130cm .
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 80cm from the floor.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a full length mirror.
  • There is no shelf.
  • The facility has a nappy/incontinence items bin and a sanitary bin.
  • There are no coat hooks.
  • A privacy screen is not available.
  • The walls and floor visual contrast varies between low and high.
  • Lighting levels were even at the time of the survey.

You are on Parent and Baby Room / Feeding Room (Entrance Foyer). Skip to the next section.

Parent and Baby Room / Feeding Room (Entrance Foyer)

• The room surveyed is located ahead from the accessible entrance.
• The distance from the accessible entrance is 12m.
• The most accessible route to the room has step-free level access.
• There is step-free level access into the room.
• There is pictorial signage on or near the door.
• The door opens outwards and has a high visual contrast.
• The width of the door opening is 85cm.
• Internally the door has a high visual contrast.
• The height of the baby change facility when in use is 88cm.
• There is a toilet, a wash basin, a hand dryer, a paper towel dispenser, an emergency alarm, a mirror and a coat hook in the room.
• The wash basin has a sensor tap.
• The room has a nappy/incontinence items bin and a sanitary bin.
• Seating available in the room includes: armchairs.
• The walls and floor visual contrast varies between low and high.
• Lighting levels were even at the time of the survey.

You are on Lift (Entrance Foyer to Showroom). Skip to the next section.

Lift (Entrance Foyer to Showroom)

• The lift surveyed is located to the left from the accessible entrance.
• The distance from the accessible entrance is 12m.
• The most accessible route to the lift has step-free level access.
• Levels 0 and 1 are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a low visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 238cm.
• The internal dimensions of the lift are 240cm (width) x 206cm (depth).
• The internal lift control buttons have tactile markings, Braille markings and a low visual contrast.
• Some of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a separate door to exit, a hearing assistance alarm system, a visual floor indicator and an audible announcer.
• Lighting levels were even at the time of the survey.

You are on Stairs (Entrance Foyer to Showroom). Skip to the next section.

Stairs (Entrance Foyer to Showroom)

• The stairs surveyed are located to the left from the accessible entrance.
• Levels 0 and 1 can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 16cm.
• The depth of the steps is between 30cm and 45cm.
• Lighting levels vary due to the use of large glazed walls.

You are on Escalators (Entrance Foyer to Showroom). Skip to the next section.

Escalators (Entrance Foyer to Showroom)

• The escalators surveyed are located to the left from the accessible entrance.
• Levels 0 and 1 are accessed by escalators.
• The escalator steps are unmarked.
• The foot (bottom) and head (top) of the escalators are clearly marked.
• Lighting levels vary due to the use of large glazed walls.

You are on Area (Showroom). Skip to the next section.

Area (Showroom)

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• Access and Circulation View
  • There is step-free access throughout the area.
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is vinyl.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The majority of aisle widths are over 200cm.
  • The majority of routes between products are over 120cm.
  • There is a shortcut from the start of the showroom to the restaurant and café (area 10).
    There is a shortcut from living room (area 2) to children's IKEA (area 9).
    There is a shortcut from dining (area 4) to wardrobes and storage (area 8).
  • The majority of shortcut widths are over 120cm.
  • There is high colour contrast between the walls and floor in all areas.
  • There are regular resting points available in this area.
  • There is a mixture of seating with and without armrests at the resting points.
  • There is a/are designated information point(s) available in this area.
  • There is a/are touchscreen(s) available at the designated information point(s).
  • Some of the designated information points are staffed.
  • There are planning area(s) available within this area.
  • Accessible play points are available in this area.
  • The lighting levels in this area are varied.
• Signage View
  • Wayfinding signage is provided.
  • There is overhead directional signage with white lettering on a blue background.
    There are directional arrows projected onto the floor.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does play background music in public areas.
  • Music is played throughout the area.
  • There is not a hearing assistance system in the public areas of the building.

You are on Planning Area (Kitchen Design Studio). Skip to the next section.

Planning Area (Kitchen Design Studio)

• The planning area is located on level 1 in area 5.
• There is step-free access to the planning area.
• There is a clear unobstructed route to the planning area.
• The lighting levels in the planning area are varied.
• The standard height for desks is 75cm.
• There is sufficient space to write or sign documents on the desk(s).
• There is not a/are not height adjustable desk(s) available.
• There is not a hearing assistance system in the planning area.
• There is a mixture of seating with and without armrests.
• There is sufficient space for a wheelchair user to use the planning area.
• There is a privacy room/area available.
• On screen BSL interpreters are not available.

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• Comments View
  • There is a children's play area within the studio.

You are on Planning Area (PAX Wardrobes). Skip to the next section.

Planning Area (PAX Wardrobes)

• The planning area is located on level 1 in area 8.
• There is step-free access to the planning area.
• There is a clear unobstructed route to the planning area.
• The lighting levels in the planning area are varied.
• The height(s) of the counter(s) is/are medium height (77cm - 109cm).
• The standard height for desks is 73cm.
• There is sufficient space to write or sign documents on the desk(s).
• There is not a/are not height adjustable desk(s) available.
• There is not a hearing assistance system in the planning area.
• There are seats with armrests on both sides.
• There is sufficient space for a wheelchair user to use the planning area.
• There is not a privacy room/area available.
• On screen BSL interpreters are not available.

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• Comments View
  • There is a children's play area within the planning area.

You are on Eating and Drinking (Restaurant). Skip to the next section.

Eating and Drinking (Restaurant)

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• Location and Service View
  • The restaurant is located on level 1, at the end of the showroom. It can also be accessed via the shortcut at the start of the showroom.
  • The most accessible route has step-free level access.
  • This area has a self service counter, staff who can provide assistance with ordering and numerous seating options.
  • Full table service is not available.
  • Menus are available on a board and digital.
  • The following are available: drinking straws and takeaway cups.
  • There is not a hearing assistance system.
• Order and Payment View
  • The payment counter was surveyed.
  • The counter is located at the rear of the restaurant.
  • There is step-free level access to the counter.
  • The height of the counter is 90cm.
  • There is not a lowered section at the counter.
  • The counter has glazed screens which may affect the ability of someone to lip read.
  • The height of the tray rail is 85cm.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Seating available in this area includes: chairs with armrests, chairs without armrests, sofas, benches and high stools.
  • Furniture available in this area includes: tables, coffee tables, high tables and long tables.
  • Some chairs are fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels vary due to the size of the space.
  • There is a screened nursing area to the right as you enter the restaurant. There is an armchair within the nursing area.

You are on Eating and Drinking (Café). Skip to the next section.

Eating and Drinking (Café)

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• Location and Service View
  • The café is located on level 1, at the end of the showroom. It can also be accessed via the shortcut at the start of the showroom.
  • The most accessible route has step-free level access.
  • This area has a counter where food and drink can be ordered, staff who can provide assistance with ordering and numerous seating options.
  • Full table service is not available.
  • Menus are wall-mounted, available on a board and online.
  • The following are available: drinking straws and takeaway cups.
  • There is not a hearing assistance system.
• Order and Payment View
  • The service counter was surveyed.
  • The counter is located on the right hand side of the area.
  • There is step-free level access to the counter.
  • The height of the counter is 90cm.
  • There is not a lowered section at the counter.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Seating available in this area includes: chairs with armrests, chairs without armrests, sofas, benches and high stools.
  • Furniture available in this area includes: tables, coffee tables, high tables and long tables.
  • Some chairs are fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels vary due to the size of the space.

You are on Toilet with Adaptations (Restaurant - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Restaurant - Left Hand Transfer)

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• Access View
  • The toilet surveyed is located to the left rear of the restaurant on level 1.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 85cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 250cm (width) x 300cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 180cm (from the side of the toilet pan).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 84cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 72cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 100cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 90cm from the floor.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a full length mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin and a sanitary bin.
  • There are multiple coat hooks.
  • The coat hooks are 145cm and 150cm from the floor.
  • The height of the baby change facility when in use is 83cm.
  • The walls and floor visual contrast varies between low and high.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Parent and Baby Room / Feeding Room (Restaurant). Skip to the next section.

Parent and Baby Room / Feeding Room (Restaurant)

• The room surveyed is located to the left rear of the restaurant on level 1.
• The most accessible route to the room has step-free level access.
• There is step-free level access into the room.
• There is pictorial signage on or near the door.
• The door opens outwards and has a high visual contrast.
• The width of the door opening is 85cm.
• Internally the door has a high visual contrast.
• The height of the baby change facility when in use is 90cm.
• There is a wash basin, a hand dryer, a paper towel dispenser, an emergency alarm, a mirror and a coat hook in the room.
• The wash basin has a sensor tap.
• The room has a nappy/incontinence items bin.
• Seating available in the room includes: armchairs and benches.
• The walls and floor visual contrast varies between low and high.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Lift (Showroom to Market Hall). Skip to the next section.

Lift (Showroom to Market Hall)

• The lift surveyed is located at the end of the showroom, opposite the restaurant.
• The most accessible route to the lift has step-free level access.
• Levels 1 and 0 are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a low visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 237cm.
• The internal dimensions of the lift are 237cm (width) x 206cm (depth).
• The internal lift control buttons have tactile markings, Braille markings and a low visual contrast.
• Some of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a separate door to exit.
• Lighting levels were even at the time of the survey.

You are on Stairs (Showroom to Market Hall). Skip to the next section.

Stairs (Showroom to Market Hall)

• The stairs surveyed are located at the end of the showroom, opposite the restaurant.
• Levels 1 and 0 can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is between 30cm and 45cm.
• Lighting levels were even at the time of the survey.

You are on Area (Market Hall). Skip to the next section.

Area (Market Hall)

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• Access and Circulation View
  • There is step-free access throughout the area.
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is vinyl.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The majority of aisle widths are over 200cm.
  • The majority of routes between products are over 120cm.
  • There is a shortcut from home textiles (area 12) to lighting (area 16).
    There is a shortcut from home organisation (area 15) to decoration (area 18).
  • The majority of shortcut widths are over 120cm.
  • There is high colour contrast between the walls and floor in all areas.
  • There are regular resting points available in this area.
  • There is a mixture of seating with and without armrests at the resting points.
  • There is a/are designated information point(s) available in this area.
  • There is a/are touchscreen(s) available at the designated information point(s).
  • Some of the designated information points are staffed.
  • The lighting levels in this area are varied.
• Signage View
  • Wayfinding signage is provided.
  • There is overhead directional signage with white lettering on a blue background.
    There are directional arrows projected onto the floor.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does play background music in public areas.
  • Music is played throughout the area.
  • There is not a hearing assistance system in the public areas of the building.

You are on Toilet with Adaptations (Market Hall - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Market Hall - Right Hand Transfer)

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• Access View
  • The toilet surveyed is located on level 0, in area 15.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 84cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 287cm (width) x 252cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 210cm (from the side of the toilet pan).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 90cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 72cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 100cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 77cm from the floor.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a full length mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin and a sanitary bin.
  • There is one coat hook.
  • The coat hook is 160cm from the floor.
  • The height of the baby change facility when in use is 90cm.
  • The walls and floor visual contrast varies between low and high.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Area (Self-serve). Skip to the next section.

Area (Self-serve)

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• Access and Circulation View
  • There is step-free access throughout the area.
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is concrete.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The majority of aisle widths are over 200cm.
  • The majority of routes between products are over 120cm.
  • There is high colour contrast between the walls and floor in all areas.
  • There is a/are designated information point(s) available in this area.
  • There is a/are touchscreen(s) available at the designated information point(s).
  • Some of the designated information points are staffed.
  • The lighting levels in this area are varied.
• Signage View
  • Wayfinding signage is provided.
  • There is overhead directional signage with white lettering on a blue background.
    There is location signage with white lettering and numbering on a red background.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does play background music in public areas.
  • Music is played throughout the area.
  • There is not a hearing assistance system in the public areas of the building.

You are on Checkouts. Skip to the next section.

Checkouts

• The checkout area is located at the end of the self-serve area.
• There is step-free level access to the checkout area.
• The venue has standard checkouts and self-serve touchscreens.
• The queue width for the main checkouts is at least 150cm and there is no need to turn.
• The height of the payment counter is 102cm.
• There is not a lowered section at the counter.
• The counter has glazed screens which may affect the ability of someone to lip read.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested, however it was not working at the time of the survey.
• Lighting levels were even at the time of the survey.
• The height of the self-serve touchscreen display ranges from 130cm to 157cm from the floor.
• The scanners for the self-serve checkouts are at a suitable height for a wheelchair user.
• The payment machines for the self-serve checkouts are at a suitable height for a wheelchair user.
• The packing areas for the self-serve checkouts are at a suitable height for a wheelchair user.
• Assistance is available at the self-serve checkouts.

You are on Eating and Drinking (Bistro). Skip to the next section.

Eating and Drinking (Bistro)

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• Location and Service View
  • The Bistro is located directly ahead after the checkouts.
  • The most accessible route has step-free level access.
  • This area has a counter where food and drink can be ordered, a food and drink ordering touchscreen, staff who can provide assistance with ordering and designated seating.
  • Full table service is not available.
  • Menus are wall-mounted, digital, online and available on a touchscreen.
  • The following dietary requirements can be catered for: gluten free, dairy free and nut allergy.
  • The following are available: drinking straws and takeaway cups.
  • There is not a hearing assistance system.
• Order and Payment View
  • The service counter was surveyed.
  • The counter is located at the front of the Bistro.
  • There is step-free level access to the counter.
  • The height of the counter is 90cm.
  • There is not a lowered section at the counter.
  • The counter has glazed screens which may affect the ability of someone to lip read.
  • The height of the touchscreen display ranges from 119cm to 162cm from the floor.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor have a medium visual contrast.
  • Seating available in this area includes: chairs without armrests.
  • Furniture available in this area includes: tables and high tables.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels vary due to the use of large glazed walls.

You are on Food Market (Swedish Food Market). Skip to the next section.

Food Market (Swedish Food Market)

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• Inside Access View
  • There is step-free access throughout the aisles.
  • The majority of aisles have a clear width of 120cm+ and are clear of obstructions.
  • The flooring throughout the aisles is vinyl.
  • There is some flooring in aisles with a very shiny finish which could cause issues with glare or be perceived as slippery.
  • There is high colour contrast between the walls and floor in all areas.
  • Background music is played.
  • The lighting levels are good.
• Checkout(s) View
  • There are 3 checkouts available within the shop.
  • There is step-free access to the checkout(s).
  • There is a clear unobstructed route to the checkout(s).
  • The checkout(s) is/are clearly signed.
  • The lighting levels at the checkouts are good.
  • There is a/are checkout(s) and self service till(s).
  • The height of the checkout(s) is/are 90cm.
  • The height of the lowered section of the checkout(s) is 50cm.
  • There is not a clear knee recess beneath the low/lowered section(s) of the checkout(s).
  • Staff can provide assistance with using the self service till(s).
  • There is not a hearing assistance system at the checkout(s).
  • The chip & pin card machines are accessible from the checkout(s) (portable).

You are on Entrance (Customer Returns). Skip to the next section.

Entrance (Customer Returns)

• This entrance is located on the right hand side of the store.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via a very easy slope at the entrance.
• There are double automatic doors at this entrance.
• The doors open by sliding.
• The width of the opening is 164cm.
• The doors have a low visual contrast.
• There is a second set of double automatic doors.
• The second set of doors open by sliding.
• The width of the opening is 165cm.
• The second set of doors have a low visual contrast.
• There is step-free level access as you enter.

You are on Counter (Customer Returns). Skip to the next section.

Counter (Customer Returns)

• The counter is located ahead from the customer returns entrance.
• The distance from the customer returns entrance is 8m.
• There is step-free level access to the counter.
• The height of the counter is 103cm.
• There is a lowered section at the counter.
• The height of the lowered section is 61cm.
• The counter has a television.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested, however it was not working at the time of the survey.
• The height of the touchscreen display ranges from 104cm to 117cm from the floor.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey.
• There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: armchairs, sofas and benches.
• Some seating is fixed.
• The seating area also serves the other counters in the area.

You are on Counter (Collection Point). Skip to the next section.

Counter (Collection Point)

• The counter is located to the right from the customer returns entrance.
• The distance from the customer returns entrance is 10m.
• There is step-free level access to the counter.
• The height of the counter is 102cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds and a television.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested, however it was not working at the time of the survey.
• The height of the touchscreen display ranges from 98cm to 128cm from the floor.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey.

You are on Counter (Home Delivery Service). Skip to the next section.

Counter (Home Delivery Service)

• The counter is located to the right from the customer returns entrance.
• The distance from the customer returns entrance is 10m.
• There is step-free level access to the counter.
• The height of the counter is 102cm.
• There is not a lowered section at the counter.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested, however it was not working at the time of the survey.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey.

You are on Counter (Click and Collect). Skip to the next section.

Counter (Click and Collect)

• The counter is located to the right from the customer returns entrance.
• The distance from the customer returns entrance is 10m.
• There is step-free level access to the counter.
• The height of the counter is 102cm.
• There is not a lowered section at the counter.
• There is not a hearing assistance system.
• The height of the touchscreen display ranges from 98cm to 128cm from the floor.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey.

You are on Exit. Skip to the next section.

Exit

• The exit area is clearly signed.
• There is step-free level access at the exit.
• There are double automatic doors at this exit.
• The doors open by sliding.
• The width of the opening is 207cm.
• The doors have a low visual contrast.
• There is a second set of double automatic doors.
• The second set of doors open by sliding.
• The width of the opening is 207cm.
• The second set of doors have a low visual contrast.
• There is step-free access via a very easy slope as you exit.

You are on Parking (Click and Collect Parking Bays). Skip to the next section.

Parking (Click and Collect Parking Bays)

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• Car Park View
  • The car park is located within the multi-storey car park.
  • The car park is sheltered.
  • The car park surface consists of tarmac.
  • The height of the restriction barrier is 200cm.
• Charges and Restrictions View
  • Parking is free for all users.