You are on Getting Here. Skip to the next section.

Getting Here

Collapse all Expand all

• By Road View
  • The store is located on the A6178 (Sheffield Road), off the M1 junction 34.
    From the M1 exit at Junction 34 and follow the signs for Meadowhall. There are also signs for 'New IKEA Store'.
    After approximately 345m, at the Meadowhall traffic lights, continue straight ahead, following the A6178.
    The store is on the left after approximately 364m.
  • There is an open air car park without a height restriction.
    There is a sheltered car park with a height restriction.
• By Bus View
  • There is a bus stop within 150 metres of the store.
  • There are bus stops on the A6178.
    The nearest bus stops are Weedon Street and Meadowhall Retail Park.
    Buses 65, 736 and X17 Gold stop at the bus stops on the A6178.
    From the Weedon Street bus stop there is a busy road to cross without a crossing point.
  • For more information on public transport in South Yorkshire please click here (opens new tab).
• By Train View
  • The nearest Railway Station is Meadowhall Interchange.
  • Meadowhall Interchange Station is approximately 1.2 miles from IKEA Sheffield.
    There are taxi routes available from the station to the store.
  • For more information on Northern Rail please click here (opens new tab).
  • For more information on National Rail please click here (opens new tab).
• By Tram View
  • The nearest tram stop is Carbrook.
  • Carbrook Tram Stop is approximately 0.2 miles from IKEA Sheffield.
    The yellow line between Meadowhall Interchange and Middlewood stops at Carbrook.
    The purple line between Meadowhall Interchange and Herdings Park stops at Carbrook.
    Exit the tram stop and follow Lock House Road.
    The store is on the right hand side of Lock House Road.
  • For more information on Stagecoach Supertram please click here (opens new tab).
• Useful Links View
  • For a journey planner to get to the store by car, bus or on foot, please follow the link from the store website.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

Collapse all Expand all

• Store Information View
  • Please click here for opening times and services available in this store.
  • Site maps are available within the store.
  • There is an assistive shopping service available within the store upon request.
  • There is a/are order and collection point(s) within the store.
  • The order and collection point(s) is/are located in the Collection Point on level 0.
  • There is a Pick and Delivery Service available within the store.
  • The Pick and Delivery Service is located at any till point throughout the store.
  • There are additional charges for the Pick and Delivery Service.
  • Wheelchairs are available to borrow within the store.
  • To obtain loan wheelchairs please contact a member of staff on arrival.
  • There is a Safe/Quiet Place available within the store.
  • The Safe/Quiet Place is located in the first aid room or the prayer room.
  • Wifi is available throughout the store.
  • Documents/information can be provided in; Braille on request, large print on request, different languages on request and audio on request.
  • There is not an assistance dog toilet or toileting area at the store/near by.
  • Water bowls for assistance dogs are available.
  • There is an/are accessible toilet(s) available within the store.
  • There is a Changing Places facility available within the store.
• Staff Information View
  • There is a member of staff trained in British Sign Language.
  • Staff receive disability awareness/equality training.
  • Staff receive deaf awareness training.

You are on Parking. Skip to the next section.

Parking

Collapse all Expand all

• Parking View
  • The store does have its own parking facilities.
  • The car park is located in front of and underneath the store.
  • The car park type is sheltered.
  • Parking areas are well lit.
  • The car park does have a height restriction barrier.
  • The maximum height of the restriction barrier is 260cm (8ft 6in).
  • The car park does not have a barrier control system.
  • The car park surface is tarmac and block paving.
  • The car park surface is well maintained and easy to travel on.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked and signposted.
  • There is/are 10+ designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 376cm x 617cm (12ft 4in x 20ft 3in).
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Clearly marked/signposted parent and child parking bays are available.
  • All parking spaces are provided on a first come first served basis.
  • There is an open air car park in front of the store.
    The open air car park does not have a height restriction barrier.
    The open air car park does not have Blue Badge bays or Parent and Child bays.
    There are loading bays in the car park (shown in photographs 10 - 12).
    The loading bays are adjacent to the exits and the Collection Point.
• Paying View
  • There are no parking charges for the car park.
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The entrance is clearly visible from the car park.
  • The surface on the approach to the entrance is tarmac and block paving.
  • There is not a road to cross between the car park and the entrance.
  • The nearest designated Blue Badge parking bay is approximately 14m (15yd 11in) from the accessible entrance.
• Drop-off Point(s) View
  • There is not a/are not clearly marked drop-off point(s).
• Comments View
  • There are 4 electric vehicle charging point to the right as you enter the covered area of the car park.
  • The charging points are clearly marked.
  • The charging points are contactless.
  • The height to the contactless card reader is 129cm.
  • Fees for charging are clearly displayed on the charging points.
  • The height of the charging sockets is 107cm.

You are on Approach. Skip to the next section.

Approach

Collapse all Expand all

• Approach View
  • The surface of the approach is tarmac and block paving.
  • There is a/are fixed bollard(s) on the approach.
  • The minimum width between the bollards/wall is 147cm.
  • The bollard(s) has/have a good colour contrast to prevent them being hazardous to visually impaired people.
  • There is step-free access on the approach.
• Ramp/Slope View
  • There is a slope with a very easy incline.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located in the car park.
• The entrance area/door is clearly signed.
• There is step-free access at this entrance.
• There is a canopy or recess which provides weather protection at this entrance.
• The entrance door(s) does not/do not contrast visually with its immediate surroundings.
• The main door(s) open(s) by revolving.
• The door(s) is/are single width.
• The width of the door opening is 276cm.
• There is not a member of staff available for assistance at this entrance.

Collapse all Expand all

• Comments View
  • There is a button for customers with disabilities to slow the revolving doors.
  • The height of the button is 90cm.

You are on Outside Access (Accessible Entrance). Skip to the next section.

Outside Access (Accessible Entrance)

• This information is for the entrance located in the sheltered car park.
• The entrance area/door is clearly signed.
• There is step-free access at this entrance.
• There is a canopy or recess which provides weather protection at this entrance.
• The entrance door(s) does not/do not contrast visually with its immediate surroundings.
• The main door(s) open(s) automatically (towards you).
• The main automatic door(s) is/are push pad or push button activated.
• The push pad or push button is 100cm from floor level.
• The door(s) is/are single width.
• The width of the door opening is 116cm.
• There is not a member of staff available for assistance at this entrance.

You are on Outside Access (Sheffield Street Entrance). Skip to the next section.

Outside Access (Sheffield Street Entrance)

• This information is for the entrance located on Sheffield Street.
• The entrance area/door is clearly signed.
• There is step-free access at this entrance.
• There is a canopy or recess which provides weather protection at this entrance.
• The entrance door(s) does not/do not contrast visually with its immediate surroundings.
• The main door(s) open(s) automatically.
• The door(s) is/are double width.
• The width of the door opening is 214cm.
• There is not a member of staff available for assistance at this entrance.

Collapse all Expand all

• Comments View
  • This entrance gives access to level -1.

You are on Access to (the Lower Entrance Foyer). Skip to the next section.

Access to (the Lower Entrance Foyer)

Collapse all Expand all

• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located to the rear left of the lower entrance foyer as you enter via the Sheffield Street entrance.
  • The stairs are approximately 4m from the Sheffield Street entrance.
  • The stairs are clearly visible from the entrance.
  • The floors which are accessible by stairs are levels -1 and 0.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a second lower handrail.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are good.
• Lift View
  • There is a lift for public use.
  • The lift is located to the left as you enter via the Sheffield Street entrance.
  • The lift is clearly visible from the entrance.
  • The lift is approximately 8m (8yd 2ft) from the Sheffield Street entrance.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are levels -1, 0 and 1.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is fair.
  • The clear door width of the lift is 242cm (7ft 11in).
  • The dimensions of the lift are 238cm x 198cm (7ft 10in x 6ft 6in).
  • There are no separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The lift controls are within 84cm - 104cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
• Comments View
  • This lift is the same lift as in the 'Access to the Upper Entrance Foyer' section.

You are on Entrance Foyer. Skip to the next section.

Entrance Foyer

Collapse all Expand all

• Foyer View
  • There is step free access within the foyer.
  • The type of flooring in this area is concrete.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Wayfinding signage is not provided.
  • The foyer does not play background music.
  • There is bench seating only in the foyer.
  • There is a store host available within the foyer.
  • Accessible play points are available.
  • The lighting levels are good.
• Play Area (Småland) View
  • There is a play area within the entrance foyer.
  • The play area is free of charge.
  • The play area offers inclusive play.
  • There is step-free access to the play area.
  • There is a clear unobstructed route to the play area.
  • The play area is clearly signed.
  • The play area counter is at a height of 111cm.
  • There is not a lowered section of the play area counter.
  • There is not a hearing assistance system at the play area counter.
  • There is stepped access within the play area.
  • There are 4 medium height steps, without handrails, to access a raised area with a ball pit.
  • There is an/are accessible toilet(s) available within the play area.
  • There are standard toilets available within the play area.
  • There are not ambulant cubicles available in the standard toilets.
  • Baby change facilities are not available within the play area.
• Comments View
  • There are 2 counters for Småland.
  • The main counter is in the upper entrance foyer.
  • The additional counter is just before the Market Hall entrance.

You are on Access to (the Upper Entrance Foyer). Skip to the next section.

Access to (the Upper Entrance Foyer)

Collapse all Expand all

• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located to the rear left of the lower entrance foyer as you enter via the accessible entrance.
  • The stairs are approximately 10m from the accessible entrance.
  • The stairs are clearly visible from the entrance.
  • The floors which are accessible by stairs are levels 0 and 1.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a second lower handrail.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are good.
• Escalator(s) View
  • Escalators can be used to access other floors.
  • The escalator(s) is/are located to the rear left of the lower entrance foyer, next to the stairs, as you enter via the accessible entrance.
  • The escalator(s) is/are clearly visible from the entrance.
  • The escalators only go up.
  • The floors which are accessible by escalator(s) are levels 0 and 1.
  • The escalator(s) steps are clearly marked.
  • The foot and head of the escalator(s) are clearly marked.
  • The lighting levels at the escalator(s) are good.
• Lift View
  • There is a lift for public use.
  • The lift is located to the rear right of the lower entrance foyer as you enter via the accessible entrance.
  • The lift is clearly visible from the entrance.
  • The lift is approximately 10m (10yd 2ft) from the accessible entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are levels -1, 0 and 1.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is fair.
  • The clear door width of the lift is 242cm (7ft 11in).
  • The dimensions of the lift are 238cm x 198cm (7ft 10in x 6ft 6in).
  • There are no separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The lift controls are within 84cm - 104cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

You are on Accessible Toilet(s) (Småland). Skip to the next section.

Accessible Toilet(s) (Småland)

• There is an/are accessible toilet(s) for public use.

Collapse all Expand all

• Location and Access View
  • This accessible toilet is located in the Småland Play Area.
  • There is step-free access into the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is no signage on or near the toilet door.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a sliding bolt.
  • The width of the accessible toilet door is 90cm.
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 150cm x 181cm (4ft 11in x 5ft 11in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 84cm (2ft 9in).
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is not an emergency alarm.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are general domestic waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 33cm (1ft 1in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 80cm (2ft 7in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 62cm (2ft).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is sensor.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 78cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 94cm (3ft 1in).
  • There is not a hand dryer.
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is fair.
  • The lighting levels are good.

You are on Accessible Toilet(s) (Upper Entrance Foyer). Skip to the next section.

Accessible Toilet(s) (Upper Entrance Foyer)

• There is an/are accessible toilet(s) for public use.

Collapse all Expand all

• Location and Access View
  • This accessible toilet is located to the rear right of the entrance foyer as you exit the lift.
  • This accessible toilet is approximately 20m (21yd 2ft) from the lift.
  • There is step-free access into the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a lever twist.
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 181cm x 235cm (5ft 11in x 7ft 9in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 137cm (4ft 6in).
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are pedal bin, non-infectious waste and female sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a backrest and a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 93cm (3ft 1in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 69cm (2ft 3in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 80cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 93cm (3ft 1in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is fair.
  • The contrast between the internal door and wall is fair.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.

You are on Standard Toilet(s) (Upper Entrance Foyer). Skip to the next section.

Standard Toilet(s) (Upper Entrance Foyer)

• Standard toilet facilities are available.

Collapse all Expand all

• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on level 1, to the rear right of the upper entrance foyer as you exit the lift.
  • The female and male toilets are approximately 24m (26yd 9in) from the lift.
  • There is step-free access into the female and male toilet(s).
  • There is pictorial signage on or near the toilet door.
  • There is a lowered urinal in the male toilet(s).
  • The height of the lowered urinal is 55cm.
  • There are no vertical wall-mounted grab rails at the lowered urinal.
  • The lowered urinal does not contrast visually with the wall.
  • There is sufficient space for a wheelchair in front of the lowered urinal (90cm x 140cm).
  • An ambulant toilet with wall-mounted grab rails is available.
  • There are horizontal grab rails on both sides of the seat and a vertical rail on the right.
  • There is a lowered wash basin.
  • The height of the lowered wash basin is 72cm.
  • There are no vertical wall-mounted grab rails at the lowered wash basin.
  • The wash basin(s) tap type is sensor.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.
• Baby Change Facilities View
  • Baby change facilities are located within the store.
  • Baby change facilities are located in the standard female and male toilets on level 1.
  • There is step-free access into the baby change facilities.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 101cm.

You are on Access to (the Showroom). Skip to the next section.

Access to (the Showroom)

Collapse all Expand all

• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located in the centre of the upper entrance foyer.
  • The floors which are accessible by stairs are levels 1 and 2.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a second lower handrail.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are good.
• Escalator(s) View
  • Escalators can be used to access other floors.
  • The escalator(s) is/are located in the centre of the upper entrance foyer.
  • The escalators only go up.
  • The floors which are accessible by escalator(s) are levels 1 and 2.
  • The escalator(s) steps are clearly marked.
  • The foot and head of the escalator(s) are clearly marked.
  • The lighting levels at the escalator(s) are good.
• Lift View
  • There is a lift for public use.
  • The lift is located to the rear of the upper entrance foyer.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are levels 1 and 2.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width of the lift is 240cm (7ft 10in).
  • The dimensions of the lift are 236cm x 202cm (7ft 9in x 6ft 8in).
  • There are no separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are not within 90cm - 120cm from the floor.
  • The lift controls are within 85cm - 101cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

You are on Area (Showroom). Skip to the next section.

Area (Showroom)

Collapse all Expand all

• Access and Circulation View
  • There is step-free access throughout the area.
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is vinyl.
  • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
  • The majority of aisle widths are over 200cm.
  • The majority of routes between products are over 120cm.
  • There is a shortcut from the entrances to the Showroom, Restaurant and Café.
    There is a shortcut from area 2 (Living Room Storage) to area 7 (Wardrobes and Storage).
    There is a shortcut from area 2 (Living Room Storage) to area 8 (Children's IKEA).
  • The majority of shortcut widths are over 120cm.
  • There is good colour contrast between the walls and floor in the majority of corridors/walkways.
  • There are regular resting points available in this area.
  • There is a mixture of seating with and without armrests at the resting points.
  • There is a/are designated information point(s) available in this area.
  • There is a/are touchscreen(s) available at the designated information point(s).
  • The designated information point(s) is/are not staffed.
  • There are planning area(s) available within this area.
  • Accessible play points are available in this area.
  • The lighting levels in this area are good.
• Signage View
  • Wayfinding signage is provided.
  • There is overhead directional signage with white lettering on a blue background.
    There are route arrows projected onto the floor.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does play background music in public areas.
  • Music is played in areas with instructional videos.
  • There is a hearing assistance system in the public areas of the building.
  • The system is a fixed loop.
  • The fixed loops are located at the Information Points.
• Comments View
  • There are 'Design Own' touchscreens throughout the showroom.
  • The height to the top of the touchscreens varies from 108cm to 115cm.
  • There are IKEA Family touchscreen points throughout the showroom.
  • The height to the top of the touchscreens is 105cm.
  • There are raised thresholds between the walkway and some of the display areas.
  • Some of the information points are also payment points and self-serve order points.
  • The height of the desk is 91cm.
  • The height to the top of the self-serve order screen is 157cm.
  • The card machine is moveable.

You are on Planning Area (Living Room Storage Planning). Skip to the next section.

Planning Area (Living Room Storage Planning)

• The planning area is located in area 2 (Living Room Storage) of the Showroom.
• There is step-free access to the planning area.
• There is a clear unobstructed route to the planning area.
• The lighting levels in the planning area are good.
• The distance between the floor and the lowest desk is 70cm.
• The distance between the floor and the highest desk is 90cm.
• There is sufficient space to write or sign documents on the desk(s).
• There is not a/are not height adjustable desk(s) available.
• There is not a hearing assistance system in the planning area.
• The seats do not have armrests.
• There is sufficient space for a wheelchair user to use the planning area.
• There is not a privacy room/area available.
• On screen BSL interpreters are not available.

Collapse all Expand all

• Comments View
  • This is a Self Planning Area.

You are on Planning Area (Kitchen). Skip to the next section.

Planning Area (Kitchen)

• The planning area is located in area 4 (Kitchen) of the Showroom.
• There is step-free access to the planning area.
• There is a clear unobstructed route to the planning area.
• The lighting levels in the planning area are good.
• The height(s) of the counter(s) is/are medium height (77cm - 109cm) .
• The distance between the floor and the lowest desk is 69cm.
• The distance between the floor and the highest desk is 90cm.
• The standard height for desks is 69cm.
• There is sufficient space to write or sign documents on the desk(s).
• There is not a/are not height adjustable desk(s) available.
• There is not a hearing assistance system in the planning area.
• There are bar type stools and a mixture of chairs with and without armrests.
• There is sufficient space for a wheelchair user to use the planning area.
• There is not a privacy room/area available.
• On screen BSL interpreters are not available.

Collapse all Expand all

• Comments View
  • There is also a sofa in the planning area.

You are on Planning Area (Wardrobes and Storage). Skip to the next section.

Planning Area (Wardrobes and Storage)

• The planning area is located in area 7 (Wardrobes and Storage) of the Showroom.
• There is step-free access to the planning area.
• There is a clear unobstructed route to the planning area.
• The lighting levels in the planning area are good.
• The height(s) of the counter(s) is/are medium height (77cm - 109cm) .
• The standard height for desks is 70cm.
• There is sufficient space to write or sign documents on the desk(s).
• There is not a/are not height adjustable desk(s) available.
• There is not a hearing assistance system in the planning area.
• The seats do not have armrests.
• There is sufficient space for a wheelchair user to use the planning area.
• There is not a privacy room/area available.
• On screen BSL interpreters are not available.

You are on Eating and Drinking (Restaurant). Skip to the next section.

Eating and Drinking (Restaurant)

• The following information is for the restaurant.

Collapse all Expand all

• Location and Access View
  • The restaurant is located ahead as you exit the Showroom.
  • There is step-free access to the restaurant.
  • There is step-free access within the restaurant.
  • There is ample room for a wheelchair user to manoeuvre.
  • The type of flooring in this area is vinyl.
  • The lighting levels are good.
• Service and Menus View
  • Full table service is not available.
  • Food and/or drinks are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • This area does play background music.
  • Wifi is available within this area.
  • Plastic/takeaway cups are available.
  • Plastic/takeaway cutlery is available.
  • Drinking straws are available.
  • There are menu boards/signs and wall menus available.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are available.
  • Menus are presented in contrasting colours.
  • Menus are clearly written.
  • Food allergy information is available on hand held menus.
  • The type of food served here is hot and cold meals and snacks.
• Counter View
  • The height of the service counter is 91cm .
  • There is not a lowered section of the counter.
  • There is a counter/tray rail at a height of 85cm to allow a disabled person to manoeuvre a tray.
  • There is not a hearing assistance system .
• Seating Area View
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • The nearest table is approximately 8m from the entrance/opening.
  • The nearest table is approximately 3m from the till/counter.
  • The distance between the floor and the lowest table is 72cm.
  • The distance between the floor and the highest table is 91cm.
  • The standard height for tables is 72cm.
• Comments View
  • There is a baby food warming area, a children's play area and a nursing area to the rear of the restaurant.
  • There is a seat in the nursing area.
  • The seat has armrests on both sides.

You are on Accessible Toilet(s) (Restaurant). Skip to the next section.

Accessible Toilet(s) (Restaurant)

• There is an/are accessible toilet(s) for public use.

Collapse all Expand all

• Location and Access View
  • This accessible toilet is located on level 2, to the front left hand side of the Restaurant as you approach from the Showroom.
  • There is step-free access into the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 84cm.
  • The door does not have a horizontal grab rail.
  • The dimensions of the accessible toilet are 220cm x 216cm (7ft 3in x 7ft 1in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 156cm (5ft 1in).
  • The transfer space is obstructed by 2 waste disposal bins.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are non-infectious waste and female sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a backrest and a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 93cm (3ft 1in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 80cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 96cm (3ft 2in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is fair.
  • The contrast between the internal door and wall is fair.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.

You are on Standard Toilet(s) (Restaurant). Skip to the next section.

Standard Toilet(s) (Restaurant)

• Standard toilet facilities are available.

Collapse all Expand all

• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on level 2, to the front left of the Restaurant as you approach from the Showroom.
  • There is step-free access into the female and male toilet(s).
  • There is pictorial signage on or near the toilet door.
  • There is a lowered urinal in the male toilet(s).
  • The height of the lowered urinal is 53cm.
  • There are no vertical wall-mounted grab rails at the lowered urinal.
  • The lowered urinal does not contrast visually with the wall.
  • There is sufficient space for a wheelchair in front of the lowered urinal (90cm x 140cm).
  • An ambulant toilet with wall-mounted grab rails is available.
  • There are vertical and horizontal grab rails on the left hand side only.
  • There is a lowered wash basin.
  • The height of the lowered wash basin is 72cm.
  • There are no vertical wall-mounted grab rails at the lowered wash basin.
  • The wash basin(s) tap type is sensor.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.

You are on Parent and Baby Room (Restaurant). Skip to the next section.

Parent and Baby Room (Restaurant)

• There is a parent and baby room for public use.
• The parent and baby room is located on level 2, to the front left hand side of the Restaurant as you approach from the Showroom.
• There is step-free access into the parent and baby room.
• Staff do not need to be notified for use of the room.
• There is pictorial signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 100cm (3ft 3in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 84cm.
• The wash basin tap type is sensor.
• There is a/are chair(s) in the parent and baby room.
• There is a chair with armrests on both sides.
• There is not a toilet in the parent and baby room.
• There is not a flashing fire alarm beacon within the room.
• The lighting levels are good.

You are on Access to (the Market Hall, Self-serve, Checkouts, Swedish Food Market, Bistro, and Customer Services). Skip to the next section.

Access to (the Market Hall, Self-serve, Checkouts, Swedish Food Market, Bistro, and Customer Services)

Collapse all Expand all

• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located to the right as you exit the Showroom, just before the Restaurant.
  • The floors which are accessible by stairs are levels 2 and 1.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a second lower handrail.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are good.
• Lift View
  • There is a lift for public use.
  • The lift is located to the right as you exit the Showroom, just before the Restaurant.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are levels 2 and 1.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width of the lift is 240cm (7ft 10in).
  • The dimensions of the lift are 236cm x 202cm (7ft 9in x 6ft 8in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are not within 90cm - 120cm from the floor.
  • The lift controls are within 85cm - 101cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.

You are on Area (Market Hall). Skip to the next section.

Area (Market Hall)

Collapse all Expand all

• Access and Circulation View
  • There is step-free access throughout the area.
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is concrete.
  • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
  • The majority of aisle widths are over 200cm.
  • The majority of routes between products are over 120cm.
  • There is a shortcut from Home Textiles (area 11) to Lighting (area 15).
    There is a shortcut from Lighting (area 15) to Wall Decoration and Mirrors (area 17).
  • The majority of shortcut widths are over 120cm.
  • There is good colour contrast between the walls and floor in the majority of corridors/walkways.
  • There are regular resting points available in this area.
  • There is bench seating at the resting points.
  • There is a/are designated information point(s) available in this area.
  • There touchscreen(s) available at the designated information point(s).
  • The designated information point(s) is/are not staffed.
  • The lighting levels in this area are good.
• Signage View
  • Wayfinding signage is provided.
  • There is overhead directional signage with white lettering on a blue background.
    There are directional arrows projected onto the floor.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does not play background music in public areas.
• Comments View
  • There are price check areas throughout the Market Hall.
  • The height of the desk is 88cm.
  • The height to the top of the screens is 145cm.

You are on Area (Self-serve). Skip to the next section.

Area (Self-serve)

Collapse all Expand all

• Access and Circulation View
  • There is step-free access throughout the area.
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is concrete.
  • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
  • The majority of aisle widths are over 200cm.
  • The majority of routes between products are over 120cm.
  • There is good colour contrast between the walls and floor in all areas.
  • There are regular resting points available in this area.
  • There is a mixture of seating with and without armrests at the resting points.
  • There is a/are designated information point(s) available in this area.
  • There is a/are touchscreen(s) available at the designated information point(s).
  • Some of the designated information points are staffed.
  • The lighting levels in this area are good.
• Signage View
  • Wayfinding signage is provided.
  • There is overhead directional signage with white lettering on a blue background.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does not play background music in public areas.
  • There is a hearing assistance system in the public areas of the building.
  • The system is a fixed loop.
  • Fixed loops are available at the information point.
• Comments View
  • The information point is also a payment point and self-serve order point.
  • The height of the desk is 91cm.
  • The height to the top of the self-serve order screen is 157cm.
  • The card machine is moveable.
  • There are computers in the Self-serve area.
  • The height of the computer desk is 88cm.
  • The height to the top of the screens is 138cm.
  • There are 2 lowered screens.
  • The height to the top of the lowered screens is 126cm.
  • Circular Hub is located to the rear left of the Self-serve as you enter, to the left of the checkouts.
  • The manoeuvring space between the products in Circular Hub may vary.

You are on Checkouts. Skip to the next section.

Checkouts

• The checkouts are located on level 1, beyond the Self-serve area.
• There is step-free access to the checkouts.
• There is a clear unobstructed route to the checkouts.
• Checkouts are clearly signed.
• The lighting levels at the checkouts are good.
• There is a/are self service till(s) and checkout(s).
• The height of the checkout(s) is/are 93cm.
• Staff can provide assistance with using the self service till(s).
• There is not a hearing assistance system at the checkouts.
• The chip & pin card machines are accessible from the checkouts (portable).

Collapse all Expand all

• Comments View
  • There is an Exit Without Purchase aisle in the centre of the checkouts.
  • This aisle is clearly signed.
  • The width of this aisle is 86cm.
  • There are IKEA Family touchscreen points immediately beyond the checkouts.
  • The height to the top of the touchscreens is 105cm.

You are on Changing Places (Checkouts). Skip to the next section.

Changing Places (Checkouts)

Collapse all Expand all

• Location and Access View
  • The facility is located on level 1, to the right of the checkouts.
  • There is level access into the facility.
  • The facility surveyed is for the sole use of disabled people.
  • The colour contrast between the external door and wall is fair.
  • The colour contrast between the internal door and wall is fair.
  • You do need a key for the facility.
  • The key is a radar key.
  • The key can be obtained from the greeter.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a locking handle.
  • The door does not have a horizontal grab rail.
  • The width of the door is 104cm.
  • The dimensions of the facility are 447cm x 472cm.
  • There is a clear 200cm x 180cm manoeuvring space in the facility.
  • The facility has a non-slip floor.
  • The colour contrast between the walls and floor is good.
• Toilet Details View
  • The facility toilet has a transfer space on both sides.
  • The transfer space on the right as you face the toilet is 313cm.
  • The transfer space on the left as you face the toilet is 93cm.
  • Dropdown rails are provided.
  • As you face the toilet the dropdown rail(s) is/are on both sides.
  • The colour contrast between the dropdown rail(s) and wall is good.
  • As you face the toilet there are vertical grab rails on both sides.
  • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
  • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a lever flush.
  • There is a toilet roll holder.
  • The height of the toilet roll holder is 79cm.
  • The toilet has a backrest and a cistern.
  • The toilet seat colour contrast is good.
  • There is an emergency alarm for the toilet.
  • The emergency pull cord alarm is within reach and fully functional.
• Changing Bench and Hoist Details View
  • The facility changing bench is free standing.
  • The facility changing bench height is adjustable.
  • The length of the facility changing bench is 180cm (5ft 11in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in the cubicle.
• Shower Details View
  • There is a shower unit with a detachable shower head.
  • The shower head is height adjustable.
  • The adjustable shower head can be placed between 120cm and 140cm when mounted.
  • There is a flip-down/tip-up seat for the shower.
  • The height of the flip-down/tip-up or fixed seat is 48cm (1ft 7in).
  • Horizontal and/or dropdown rails are available on both sides of the shower seat.
  • The colour contrast between the shower rails and wall is good.
  • There is a vertical grab rail for the shower.
  • The colour contrast between the vertical grab rail(s) for the shower and wall is good.
• Other Facilities View
  • A privacy screen is not available.
  • The type of wash basin is adjustable.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Wall mounted grab rails are not available at the wash basin.
  • There is a soap dispenser.
  • The height of the soap dispenser is 96cm.
  • Wide tear off paper roll is not available.
  • There is a hand dryer.
  • The hand dryer is at the recommended height of 80cm-100cm.
  • There is not a towel dispenser.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is a/are pedal bin, female sanitary and non-infectious waste disposal units.
  • There is an emergency alarm for the facility.
  • The emergency pull cord alarm is within reach and fully functional.
  • There is not a coat hook.
  • There is not a flashing fire alarm beacon within the toilet.
  • The lighting levels are good.
• Comments View
  • The changing place can also be accessed from the right of the upper entrance foyer.

You are on Parent and Baby Room (Checkouts). Skip to the next section.

Parent and Baby Room (Checkouts)

• There is a parent and baby room for public use.
• The parent and baby room is located on level 1, to the right as you of the checkouts.
• There is step-free access into the parent and baby room.
• Staff do not need to be notified for use of the room.
• There is pictorial signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 100cm (3ft 3in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 84cm.
• The wash basin tap type is sensor.
• There is a/are chair(s) in the parent and baby room.
• There is a chair with armrests on both sides.
• There is not a toilet in the parent and baby room.
• There is not a flashing fire alarm beacon within the room.
• The lighting levels are good.

You are on Food Market (Swedish Food Market). Skip to the next section.

Food Market (Swedish Food Market)

Collapse all Expand all

• Inside Access View
  • There is step-free access throughout the aisles.
  • The majority of aisles have a clear width of 120cm+ and are clear of obstructions.
  • The flooring throughout the aisles is vinyl.
  • There is some flooring in aisles with a very shiny finish which could cause issues with glare or be perceived as slippery.
  • There is good colour contrast between the walls and floor in all areas.
  • Background music is not played.
  • The lighting levels are good.
• Checkout(s) View
  • There are 2 checkouts available within the shop.
  • There is step-free access to the checkout(s).
  • There is a clear unobstructed route to the checkout(s).
  • The checkout(s) is/are clearly signed.
  • The lighting levels at the checkouts are good.
  • There is a/are checkout(s).
  • The height of the checkout(s) is/are 91cm.
  • The height of the lowered section of the checkout(s) is 52cm.
  • There is not a clear knee recess beneath the low/lowered section(s) of the checkout(s).
  • There is not a hearing assistance system at the checkout(s).
  • The chip & pin card machines are accessible from the checkout(s) (portable).

You are on Eating and Drinking (Bistro). Skip to the next section.

Eating and Drinking (Bistro)

• The following information is for the café.

Collapse all Expand all

• Location and Access View
  • The café is located on level 1, beyond the checkouts.
  • There is step-free access to the café.
  • There is step-free access within the café.
  • There is ample room for a wheelchair user to manoeuvre.
  • The type of flooring in this area is vinyl.
  • The lighting levels are good.
• Service and Menus View
  • Full table service is not available.
  • Food and/or drinks are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • This area does not play background music.
  • Wifi is available within this area.
  • Plastic/takeaway cups are available.
  • Plastic/takeaway cutlery is available.
  • Drinking straws are available.
  • There are wall menus available.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are available.
  • Menus are presented in contrasting colours.
  • Menus are clearly written.
  • Food allergy information is available on hand held menus.
  • The type of food served here is takeaway hot food.
• Counter View
  • The height of the service counter is 90cm .
  • There is not a lowered section of the counter.
  • There is not a hearing assistance system .
• Seating Area View
  • Some tables are permanently fixed.
  • The nearest table is approximately 5m from the entrance/opening.
  • The nearest table is approximately 10m from the till/counter.
  • The distance between the floor and the lowest table is 72cm.
  • The distance between the floor and the highest table is 92cm.
  • The standard height for tables is 92cm.

You are on Counter (Exchanges and Returns). Skip to the next section.

Counter (Exchanges and Returns)

Collapse all Expand all

• Counter View
  • The counter is located on level 1, to the right hand side of the building from the upper entrance foyer, beyond the Swedish Food Market and Bistro.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a background which is patterned.
  • The lighting levels at the counter are good.
  • The height of the counter is 102cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section at the counter is 58cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is not a clear knee recess beneath the low/lowered section of the counter.
  • The counter is staffed.
  • There is a hearing assistance system at the counter.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing system.
  • There is a touch screen.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided near the counter.
  • The type of flooring in this area is concrete.
• Seating Area View
  • There is a seating area close to the counter.
  • Access to the seating area is unobstructed.
  • There is a mixture of seating with and without armrests.
  • There is sufficient space for a wheelchair user to use the seating area.
• Comments View
  • There is a touchscreen ticket machine.
  • The height to the top of the screen is 127cm.
  • The height to the ticket slot is 94cm.

You are on Counter (Delivery Service). Skip to the next section.

Counter (Delivery Service)

Collapse all Expand all

• Counter View
  • The counter is located on level 1, to the left as you exit the checkouts.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a background which is patterned.
  • The lighting levels at the counter are good.
  • The height of the counter is 102cm.
  • There is sufficient space to write or sign documents on the counter.
  • The counter is not staffed.
  • There is not a bell to attract attention.
  • There is a hearing assistance system at the counter.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided near the counter.
  • The type of flooring in this area is concrete.
• Comments View
  • This counter shares the touchscreen ticket machine and seating with the Exchanges and Returns counters.

You are on Access to (Exit). Skip to the next section.

Access to (Exit)

Collapse all Expand all

• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located ahead as you exit the checkouts.
  • There are automatic, double to enter and exit the stairwell on the first floor.
  • The floors which are accessible by stairs are levels 1 and 0.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a second lower handrail.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are good.
• Travelator(s) View
  • Travelators can be used to access other floors.
  • The travelator(s) is/are located ahead as you exit the checkouts.
  • The travelators only go down.
  • The floors which are accessible by travelator(s) are levels 1 and 0.
  • The foot and head of the travelator(s) are clearly marked.
  • The lighting levels at the travelator(s) are good.
• Lift View
  • There is a lift for public use.
  • The lift is located ahead as you exit the checkouts.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are levels 1 and 0.
  • There are automatic, double doors to access the lift lobby on the first floor.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width of the lift is 240cm (7ft 10in).
  • The dimensions of the lift are 236cm x 202cm (7ft 9in x 6ft 8in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are not within 90cm - 120cm from the floor.
  • The lift controls are within 85cm - 101cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.

You are on Exit. Skip to the next section.

Exit

Collapse all Expand all

• Exit View
  • This information is for the exit located on level 0, to the right as you exit the lift.
  • The exit area/door is not clearly signed internally.
  • The exit is step-free.
  • There is a canopy or recess which provides weather protection at this exit.
  • The exit door(s) does not/do not contrast visually with its immediate surroundings.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 201cm.
  • There are bollards at this exit.
  • The minimum width between the bollards is 189cm.
  • There is not a member of staff available for assistance at this exit.

You are on Access to (Car Park). Skip to the next section.

Access to (Car Park)

Collapse all Expand all

• Lift View
  • There is a lift for public use.
  • The lift is located on level 1, to the right as you exit the checkouts, in the Customer Service area.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are levels 1 and 0.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width of the lift is 240cm (7ft 10in).
  • The dimensions of the lift are 236cm x 202cm (7ft 9in x 6ft 8in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are not within 90cm - 120cm from the floor.
  • The lift controls are within 85cm - 101cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
• Comments View
  • This lift gives direct access from the store to the car park, avoiding the exit doors.

You are on Parking (Loading Zones). Skip to the next section.

Parking (Loading Zones)

• There are 2 loading zone areas.
• There is 1 loading zone area adjacent to the building in the open air parking area.
• There is 1 loading zone area adjacent to the exits.
• There are bollards between the loading zones and the store.
• The minimum width between the bollards is 147cm.
• The loading zones are clearly marked.
• The width of the loading zones is 300cm.
• The depth of the loading zones is 472cm.

You are on Parking (Collection Point). Skip to the next section.

Parking (Collection Point)

• The Collection Point is located to the rear right of the covered car park as you enter and is clearly signed and marked.
• There are bollards between parking bays and the store.
• The minimum width between the bollards is 147cm.
• The width of the parking bays is 250cm.
• The depth of the parking bays is 472cm.
• Orders are collected by telephoning a number signed at the Collection Point.
• Customers wait with their vehicle for a member of staff to bring their order to their bay.
• Customers are advised which bay to use.
• Bays 1 - 9 are clearly signed.