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IKEA - Southampton

West Quay Road, Southampton, SO15 1GY

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COVID-19 Information (IKEA)

Getting Here

Getting Help and Assistance

  • Store Information View
    • Please click here for opening times and services available in this store.
    • Site maps are available within the store.
    • There is an assistive shopping service available within the store upon request.
    • There is a/are order and collection point(s) within the store.
    • The order and collection point(s) is/are located on level 1, in the customer services area, with the Returns and Delivery desks.
    • There is a Pick and Delivery Service available within the store.
    • The Pick and Delivery Service is located on level 1, to the left past the checkouts.
    • There are additional charges for the Pick and Delivery Service.
    • Wheelchairs are available to borrow within the store.
    • Mobility scooters available to borrow within the store.
    • To obtain loan wheelchairs please contact a member of staff on arrival.
    • There is a Safe/Quiet Place available within the store.
    • The Safe/Quiet Place is located in the First Aid Room on level 0.
    • Wifi is available throughout the store.
    • Documents/information can be provided in; large print on request.
    • There is not an assistance dog toilet or toileting area at the store/near by.
    • Water bowls for assistance dogs are available.
    • There is an/are accessible toilet(s) available within the store.
    • There is a Changing Places facility available within the store.
  • Staff Information View
    • Staff receive disability awareness/equality training.
    • There is not a member of staff trained in British Sign Language.
    • Staff do not receive deaf awareness training.
    • To book Assisted Shopping, please contact the store prior to your visit or alternatively you may request help upon arrival at the store in the Customer Service area.
      For use of a wheelchair please speak to a member of staff in the entrance foyer upon arrival.

Parking (Multi-Storey Car Park)

  • Parking View
    • The store does have its own parking facilities.
    • The car park is located off West Quay Road (A33).
    • The car park type is multi storey.
    • Parking areas are well lit.
    • The car park does have a height restriction barrier.
    • The maximum height of the restriction barrier is 230cm (7ft 7in).
    • The car park does have a barrier control system.
    • There is a touchscreen at the barrier.
    • The barrier controls/touchscreen can be reached from the car.
    • The car park surface is concrete.
    • The car park surface is well maintained and easy to travel on.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked and signposted.
    • There is/are 10+ designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 370cm x 630cm (12ft 2in x 20ft 8in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • Clearly marked/signposted parent and child parking bays are available.
    • All parking spaces are provided on a first come first served basis.
  • Paying View
    • There are parking charges for the car park.
    • Parking is not free for visitors of the store.
    • Parking charges can be refunded at the store.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the payment machines in the car park.
    • Payment term signs do not make it clear if parking charges apply to Blue Badge holders.
    • Parking is not free for Blue Badge holders.
    • Payment machines are located near the entrances and exits.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The entrance is clearly visible from the car park.
    • The surface on the approach to the entrance is concrete.
    • There is not a road to cross between the car park and the entrance.
    • The nearest designated Blue Badge parking bay is approximately 16m (17yd 1ft) from the main entrance.
  • Drop-off Point(s) View
    • There is not a/are not clearly marked drop-off point(s).
  • Comments View
    • Free parking is subject to a minimum spend within the store.
    • High vehicles can park on level 0.
    • The surface of the car park on level 0 is tarmac.

Step(s) (Multi-Storey Car Park)

  • There is a/are step(s) located off the multi-storey car park.
  • The step(s) is/are used to access level 0 (car park) and level 1 Customer Services and Returns.
  • There is/are 15+ step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.

Travelator(s) (Multi-Storey Car Park)

  • Travelators can be used to access other floors.
  • The travelator(s) is/are located off the multi-storey car park.
  • The travelators only go up.
  • The floors which are accessible by travelator(s) are level 1 (Customer Services and Returns) and level 4 (main entrance).
  • The foot and head of the travelator(s) are clearly marked.
  • There is a bollard at the foot and head of the travelator(s).

Lift (Multi-Storey Car Park)

  • There is a lift for public use.
  • The lift is located off the multi-storey car park, near the entrances and exits to the store.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are levels 0, 1, 2, 3 and 4.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 240cm (7ft 10in).
  • The dimensions of the lift are 240cm x 300cm (7ft 10in x 9ft 10in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.

Approach (Main Entrance)

  • Approach View
    • The surface of the approach is concrete.
    • There is a/are fixed bollard(s) on the approach.
    • The minimum width between the bollards/wall is 110cm.
    • The bollard(s) does/do not have a good colour contrast to prevent them being hazardous to visually impaired people.
    • There is step-free access on the approach.

Outside Access (Main Entrance - Level 4)

  • This information is for the entrance located on level 4, off the car park.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) by revolving.
  • The width of the door opening is 290cm.
  • There is a member of staff available for assistance at this entrance.
  • There is a lift to access this entrance.
  • Comments View
    • The main entrance is accessed via the multi-storey car park lift if parking on any other level apart from level 4.
    • Mobility impaired customers can push a button for the door to rotate at half speed.
    • The height of the button is 85cm.

Entrance Foyer

  • Foyer View
    • There is step free access within the foyer.
    • The type of flooring in this area is vinyl.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • Wayfinding signage is provided.
    • The foyer does not play background music.
    • There are seats with armrests on both sides in the foyer.
    • There is a store host available within the foyer.
    • The lighting levels are varied.

Accessible Toilet(s) (Entrance Foyer - Level 4)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • This accessible toilet is located to the left as you enter the main entrance.
    • This accessible toilet is approximately 11m (12yd 1in) from the main entrance.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards (automatically).
    • The door is push pad or push button activated.
    • The push pad or push button is 92cm from floor level.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 330cm x 207cm (10ft 10in x 6ft 9in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 265cm (8ft 8in).
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and non-infectious waste disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 160cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 86cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is fair.
    • The lighting levels are good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 93cm (3ft 1in).
  • Comments View
    • The height of the push pad to exit is 91cm.

Standard Toilet(s) (Entrance Foyer - Level 4)

  • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located to the left as you enter the main entrance.
    • The female toilet(s) is/are approximately 22m (24yd 2in) from the main entrance - level 4.
    • There is step-free access to the female toilet(s).
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet with wall-mounted grab rails is not available.
    • There is a lowered wash basin.
    • The height of the lowered wash basin is 80cm.
    • There are no vertical wall-mounted grab rails at the lowered wash basin.
    • The wash basin(s) tap type is push.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located to the left as you enter the main entrance.
    • The male toilet(s) is/are approximately 22m (24yd 2in) from the main entrance - level 4.
    • There is step-free access to the male toilet(s).
    • There is pictorial signage on or near the toilet door.
    • There is a lowered urinal.
    • The height of the lowered urinal is 51cm.
    • There are no vertical wall-mounted grab rails at the lowered urinal.
    • The lowered urinal does contrast visually with the wall.
    • There is sufficient space for a wheelchair in front of the lowered urinal (90cm x 140cm).
    • An ambulant toilet with wall-mounted grab rails is not available.
    • There is a lowered wash basin.
    • The height of the lowered wash basin is 80cm.
    • There are no vertical wall-mounted grab rails at the lowered wash basin.
    • The wash basin(s) tap type is push.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the store.
    • Baby change facilities are located in the female and male standard toilets.
    • There is step-free access to the baby change facilities.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
  • Comments View
    • The height of the baby change table in the female standard toilets is 90cm.
    • The height of the baby change table in the male standard toilets is 80cm.

Parent and Baby Room (Entrance Foyer - Level 4)

  • There is a parent and baby room for public use.
  • The parent and baby room is located to the left as you enter the main entrance.
  • The parent and baby room is approximately 9m from the main entrance - level 4.
  • There is step-free access to the parent and baby room.
  • Staff do not need to be notified for use of the room.
  • There is pictorial signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 108cm (3ft 7in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 80cm.
  • The wash basin tap type is push.
  • There is a/are chair(s) in the parent and baby room.
  • There is a chair with armrests on both sides.
  • There is not a toilet in the parent and baby room.
  • There is not a flashing fire alarm beacon within the room.
  • The lighting levels are good.

Area (Showroom - Level 4)

  • Access and Circulation View
    • There is step-free access throughout the area.
    • There are not doors in corridors/walkways which have to be opened manually.
    • The type of flooring in corridors/walkways is vinyl.
    • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
    • The majority of aisle widths are over 200cm.
    • The majority of routes between products are over 120cm.
    • There is a shortcut from the Living Room (2) to the Restaurant (10). There is a shortcut from the Living Room (2) to Workspace (6).
    • The majority of shortcut widths are over 120cm.
    • There is good colour contrast between the walls and floor in the majority of corridors/walkways.
    • There are regular resting points available in this area.
    • There is a mixture of seating with and without armrests at the resting points.
    • There is a/are designated information point(s) available in this area.
    • There is a/are touchscreen(s) available at the designated information point(s).
    • Some of the designated information points are staffed.
    • There are planning area(s) available within this area.
    • Accessible play points are available in this area.
    • The lighting levels in this area are varied.
  • Signage View
    • Wayfinding signage is provided.
    • There is overhead directional signage with white lettering on a blue background.
      Projected arrows on the floor show the route around the showroom.
    • The colour, design and typeface of signs is consistent throughout the building.
    • Dementia friendly signage is not provided.
  • Audio View
    • This venue does play background music in public areas.
    • Music is played throughout the showroom.
    • There is a hearing assistance system in the public areas of the building.
    • The system is a fixed loop.
    • Hearing loops are located at Information points.
  • Comments View
    • The height of the Living Room Storage (Planning TV Benches) desk is 73cm.
    • Chairs without armrests are available at this desk.
    • There is a small raised threshold from the walkways to some of the display areas.

Planning Area (Creation Hub)

  • The planning area is located in the Living Room area (2).
  • There is step-free access to the planning area.
  • There is a clear unobstructed route to the planning area.
  • The lighting levels in the planning area are good.
  • The height(s) of the counter(s) is/are medium height (77cm - 109cm).
  • The standard height for desks is 91cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • There is not a/are not height adjustable desk(s) available.
  • There is not a hearing assistance system in the planning area.
  • The seats do not have armrests.
  • There is not sufficient space for a wheelchair user to use the planning area.
  • There is not a privacy room/area available.
  • On screen BSL interpreters are not available.
  • Comments View
    • The Creation Hub is where you can select your inspirational colours, textures and samples.
    • The height of the touchscreen counter is 91cm and the height of the touchscreens are 110cm to 150cm.
    • Payment (card only) can be made at the Creation Hub and the card reader is detachable.
    • There is a play point within the Creation Hub.

Planning Area (Kitchen Design and Planning)

  • The planning area is located in the Kitchen area (5) of the Showroom.
  • There is step-free access to the planning area.
  • There is a clear unobstructed route to the planning area.
  • The lighting levels in the planning area are good.
  • The height(s) of the counter(s) is/are medium height (77cm - 109cm).
  • The distance between the floor and the lowest desk is 75cm.
  • The distance between the floor and the highest desk is 92cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • There is not a/are not height adjustable desk(s) available.
  • There is not a hearing assistance system in the planning area.
  • There is not sufficient space for a wheelchair user to use the planning area.
  • There is a privacy room/area available.
  • On screen BSL interpreters are not available.
  • Comments View
    • The height of the greeting counter is 102cm.
    • The desk heights in the planning area range from 76cm to 92cm.
    • Seating is bar style stools or chairs without armrests.
    • There are Kitchen Planning studios with an entrance width of 90cm.
    • The height to underneath the desk is 71cm.
    • There is not room for a wheelchair to manoeuvre in this area.
    • Payment is by card only and there is a detachable card reader.
    • There is a play point next to the seating area and also in Studio Room 2.

Planning Area (Wardrobe and Storage Planning)

  • The planning area is located in the Wardrobe and Storage area (8).
  • There is step-free access to the planning area.
  • There is a clear unobstructed route to the planning area.
  • The lighting levels in the planning area are good.
  • The height(s) of the counter(s) is/are medium height (77cm - 109cm).
  • The distance between the floor and the lowest desk is 72cm.
  • The distance between the floor and the highest desk is 95cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • There is not a/are not height adjustable desk(s) available.
  • There is not a hearing assistance system in the planning area.
  • There are bar type stools and some chairs without armrests.
  • There is sufficient space for a wheelchair user to use the planning area.
  • There is not a privacy room/area available.
  • On screen BSL interpreters are not available.

Eating and Drinking (Restaurant - Level 4)

  • The following information is for the restaurant.
  • The restaurant is located on exiting the Showroom area on level 4 or via the shortcut from Living Room (area 2) to the Restaurant (area 10).
  • There is step-free access to the restaurant.
  • Full table service is not available.
  • Food and/or drinks are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is 93cm.
  • There is not a lowered section of the counter.
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing system.
  • There is step-free access within the restaurant.
  • There is ample room for a wheelchair user to manoeuvre.
  • This area does play background music.
  • The type of flooring in this area is vinyl.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • The nearest table is approximately 1m from the entrance/opening.
  • The distance between the floor and the lowest table is 63cm.
  • The distance between the floor and the highest table is 104cm.
  • The standard height for tables is 73cm.
  • Wifi is available within this area.
  • Plastic/takeaway cups are available.
  • Plastic/takeaway cutlery is available.
  • Drinking straws are available.
  • There are wall menus available.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are presented in contrasting colours.
  • Food allergy information is available on touchscreen tablets.
  • The type of food served here is hot and cold meals and snacks.
  • Menus are clearly written.
  • The lighting levels are good.
  • Comments View
    • There is a baby food warming area with a microwave.
    • The height of the work surface is 91cm.
    • The height of the microwave is 143cm.
    • A private nursing area is available within the restaurant.
    • There is a play point within the restaurant.

Changing Places (Restaurant - Level 4)

  • Location and Access View
    • The facility is located near the entrance to the restaurant on level 4.
    • The facility is approximately 30m (32yd 2ft) from the lift.
    • There is level access to the facility.
    • The facility surveyed is for the sole use of disabled people.
    • The colour contrast between the external door and wall is good.
    • The colour contrast between the internal door and wall is good.
    • You do need a key for the facility.
    • The key is a radar key.
    • The key can be obtained from a co-worker on the IKEA Restaurant checkouts.
    • The door opens outwards (automatically).
    • The door is locked by a locking handle.
    • The door does not have a horizontal grab rail.
    • The width of the door is 84cm (2ft 9in).
    • The dimensions of the facility are 230cm x 260cm.
    • There is not a clear 200cm x 180cm manoeuvring space in the facility.
    • The facility has a non-slip floor.
    • The colour contrast between the walls and floor is fair.
  • Toilet Details View
    • The facility toilet is corner.
    • The transfer space on the right as you face the toilet is 110cm (3ft 7in).
    • Dropdown rails are provided.
    • As you face the toilet the dropdown rail(s) is/are on the right.
    • The colour contrast between the dropdown rail(s) and wall is good.
    • As you face the toilet there are vertical grab rails on both sides.
    • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
    • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a spatula flush.
    • There is a toilet roll holder.
    • The height of the toilet roll holder is 80cm.
    • The toilet has a backrest.
    • The toilet seat colour contrast is poor.
    • There is an emergency alarm for the toilet.
    • The emergency pull cord alarm is within reach and fully functional.
  • Changing Bench and Hoist Details View
    • The facility changing bench is wall mounted.
    • The facility changing bench height is adjustable.
    • The length of the facility changing bench is 190cm (6ft 3in).
    • The facility hoist is powered overhead.
    • The overhead hoist covers all areas in the cubicle.
  • Shower Details View
    • There is not a shower unit with a detachable shower head.
  • Other Facilities View
    • A privacy screen is not available.
    • The type of wash basin is fixed.
    • The height of the wash basin is 74cm.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Wall mounted grab rails are available at the wash basin.
    • As you face the wash basin, the wall mounted grab rails are on both sides.
    • The colour contrast between the grab rail(s) and wall is good.
    • There is a soap dispenser.
    • The height of the soap dispenser is 96cm.
    • Wide tear off paper roll is not available.
    • There is a hand dryer.
    • The hand dryer is at the recommended height of 80cm-100cm.
    • There is not a towel dispenser.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is a/are female sanitary and non-infectious waste disposal units.
    • There is an emergency alarm for the facility.
    • The emergency pull cord alarm is within reach and fully functional.
    • There is not a coat hook.
    • There is a flashing fire alarm beacon within the toilet.
    • The lighting levels are good.
  • Comments View
    • The height of the push pads to enter and exit are 91cm.

Standard Toilet(s) (Restaurant - Level 4)

  • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located near the entrance to the Restaurant on level 4.
    • The female toilet(s) is/are approximately 22m (24yd 2in) from the lift.
    • There is step-free access to the female toilet(s).
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet with wall-mounted grab rails is not available.
    • There is a lowered wash basin.
    • The height of the lowered wash basin is 80cm.
    • There are no vertical wall-mounted grab rails at the lowered wash basin.
    • The wash basin(s) tap type is push.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located near the entrance to the Restaurant on level 4.
    • The male toilet(s) is/are approximately 28m (30yd 1ft) from the lift.
    • There is step-free access to the male toilet(s).
    • There is pictorial signage on or near the toilet door.
    • There is a lowered urinal.
    • The height of the lowered urinal is 54cm.
    • There are no vertical wall-mounted grab rails at the lowered urinal.
    • The lowered urinal does contrast visually with the wall.
    • There is sufficient space for a wheelchair in front of the lowered urinal (90cm x 140cm).
    • An ambulant toilet with wall-mounted grab rails is not available.
    • There is a lowered wash basin.
    • The height of the lowered wash basin is 80cm.
    • There are no vertical wall-mounted grab rails at the lowered wash basin.
    • The wash basin(s) tap type is push.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the store.
    • Baby change facilities are located in the female and male standard toilets.
    • There is step-free access to the baby change facilities.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 82cm (2ft 8in).

Parent and Baby Room (Restaurant - Level 4)

  • There is a parent and baby room for public use.
  • The parent and baby room is located near the entrance to the Restaurant on level 4.
  • The parent and baby room is approximately 22m from the lift.
  • There is step-free access to the parent and baby room.
  • Staff do not need to be notified for use of the room.
  • There is pictorial signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 98cm (3ft 3in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 80cm.
  • The wash basin tap type is push.
  • There is a/are chair(s) in the parent and baby room.
  • There is a chair with armrests on both sides.
  • There is not a toilet in the parent and baby room.
  • There is not a flashing fire alarm beacon within the room.
  • The lighting levels are good.

Access to (Market Hall, Self-serve, Checkouts and Exit)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located after you exit the Showroom.
    • The floors which are accessible by stairs are levels 1, 3 and 4.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a second lower handrail.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are good.
  • Lift View
    • There is a lift for public use.
    • The lift is located beyond the exit to the Showroom.
    • The lift is a standard lift.
    • A member of staff does not need to be notified for use of the lift.
    • The floors which are accessible by this lift are levels 1, 3 and 4.
    • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
    • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
    • Lift doors do contrast visually with lift lobby walls.
    • The external controls for the lift are within 90cm - 110cm from the floor.
    • The colour contrast between the external lift controls and the control plate is good.
    • The colour contrast between the external lift control plate and the wall is good.
    • The clear door width of the lift is 240cm (7ft 10in).
    • The dimensions of the lift are 240cm x 190cm (7ft 10in x 6ft 3in).
    • There are separate entry and exit doors in the lift.
    • There is not a mirror to aid reversing out of the lift.
    • There is a list of floor services available within the lift.
    • The lift does have a visual floor indicator.
    • The lift does have an audible announcer.
    • The internal controls for the lift are within 90cm - 120cm from the floor.
    • There is not a hearing loop system.
    • The lift does not have Braille markings.
    • The lift does have tactile markings.
    • The lighting levels in the lift are good.

Area (Market Hall)

  • Access and Circulation View
    • There is step-free access throughout the area.
    • There are not doors in corridors/walkways which have to be opened manually.
    • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
    • The majority of aisle widths are over 200cm.
    • The majority of routes between products are over 120cm.
    • There is a shortcut from Bed Textiles (13) to Children's IKEA (16). There is a shortcut from the Bathshop (15) to Home Decoration (19).
    • The majority of shortcut widths are over 120cm.
    • There is good colour contrast between the walls and floor in the majority of corridors/walkways.
    • There are regular resting points available in this area.
    • There is a mixture of seating with and without armrests at the resting points.
    • There is a/are designated information point(s) available in this area.
    • There is a/are touchscreen(s) available at the designated information point(s).
    • Some of the designated information points are staffed.
    • Accessible play points are available in this area.
    • The lighting levels in this area are varied.
  • Signage View
    • Wayfinding signage is provided.
    • Overhead directional signage is white lettering on a blue background.
      Projected arrows on the floor show the route around the showroom.
    • The colour, design and typeface of signs is consistent throughout the building.
    • Dementia friendly signage is not provided.
  • Audio View
    • This venue does not play background music in public areas.
    • There is a hearing assistance system in the public areas of the building.
    • The system is a fixed loop.
  • Comments View
    • The height of the IKEA Family touchscreen is between 145cm and 171cm.
    • The height of the Fabric Cutting Table located in Textiles (11) is 90cm.
    • There is a children's play area within Children's IKEA.
    • The height of the 'Children's Storage Design' touchscreen is between 73cm and 113cm.

Accessible Toilet(s) (Level 3)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is not for the sole use of disabled people.
    • This accessible toilet is located off the Textiles area (12) of Market Hall.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards (automatically).
    • The door is push pad or push button activated.
    • The push pad or push button is 93cm from floor level.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 84cm (2ft 9in).
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 183cm x 275cm (6ft x 9ft).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 112cm (3ft 8in).
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and non-infectious waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a lid.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 92cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is fair.
    • The lighting levels are good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 94cm (3ft 1in).
  • Comments View
    • The height of the push pad to exit is 93cm.

Standard Toilet(s) (Level 3)

  • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located off the Textiles area (12) of Market Hall.
    • There is step-free access to the female toilet(s).
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet with wall-mounted grab rails is not available.
    • There is a lowered wash basin.
    • The height of the lowered wash basin is 80cm.
    • There are no vertical wall-mounted grab rails at the lowered wash basin.
    • The wash basin(s) tap type is push.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located off the Textiles area (12) of Market Hall.
    • There is step-free access to the male toilet(s).
    • There is pictorial signage on or near the toilet door.
    • There is not a lowered urinal.
    • An ambulant toilet with wall-mounted grab rails is not available.
    • There is a lowered wash basin.
    • The height of the lowered wash basin is 80cm.
    • There are no vertical wall-mounted grab rails at the lowered wash basin.
    • The wash basin(s) tap type is push.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.

Other Floors (Store)

  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located in the left hand corner, at the rear of the store.
  • Signs indicating the location of the stairs are not available from the entrance.
  • There are manual, heavy, double doors to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are levels 1, 3 and 4.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • Stairs View
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are not provided on landings.
    • The lighting levels at the steps are good.

Travelator(s) (Market Hall - Level 3 to Self-serve, Checkouts and Exit - Level 1)

  • Travelators can be used to access other floors.
  • The travelator(s) is/are located beyond the exit to Market Hall.
  • The travelators only go down.
  • The floors which are accessible by travelator(s) are level 3 and level 1.
  • The foot and head of the travelator(s) are not clearly marked.
  • There is a bollard at the head of the travelator(s).
  • The lighting levels at the travelator(s) are good.

Area (Self-serve - Level 1)

  • Access and Circulation View
    • There is step-free access throughout the area.
    • There are not doors in corridors/walkways which have to be opened manually.
    • The type of flooring in corridors/walkways is concrete.
    • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
    • The majority of aisle widths are over 200cm.
    • The majority of routes between products are over 120cm.
    • There is good colour contrast between the walls and floor in the majority of corridors/walkways.
    • There regular resting points available in this area.
    • There is a mixture of seating with and without armrests at the resting points.
    • There is a/are designated information point(s) available in this area.
    • There is a/are touchscreen(s) available at the designated information point(s).
    • Some of the designated information points are staffed.
    • There planning area(s) available within this area.
    • Accessible play points available in this area.
    • The lighting levels in this area are varied.
  • Signage View
    • Wayfinding signage is provided.
    • The overhead directional signage is white lettering on a blue background.
    • The colour, design and typeface of signs is consistent throughout the building.
    • Dementia friendly signage is not provided.
  • Audio View
    • This venue does play background music in public areas.
    • Music is played throughout the Self-serve area.
    • There is not a hearing assistance system in the public areas of the building.
  • Comments View
    • The height of the Information desks touchscreens are between 120cm and 150cm.
    • The height of the staffed Information desk is 92cm.
    • The desk has a detachable card reader.

Checkouts (Level 1)

  • The checkouts are located beyond the Self-serve area.
  • There is step-free access to the checkouts.
  • There is a clear unobstructed route to the checkouts.
  • Checkouts are clearly signed.
  • The lighting levels at the checkouts are good.
  • There is a/are checkout(s), high activity till(s) and self service till(s) .
  • The height of the checkout(s) is/are 101cm.
  • The height of the high activity till(s) is/are 91cm.
  • Staff can provide assistance with using the self service till(s).
  • There is a hearing assistance system at the checkouts.
  • The following checkouts have a sound enhancement system; all checkouts and high activity tills.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing system.
  • The chip & pin card machines are accessible from the checkouts (portable).
  • Comments View
    • The high activity tills are called 'Yellow Bag Checkout'. You are allowed a maximum of 15 items at this checkout.
    • The height of the self-service 'Express' counter is 60cm.
    • All tills have a detachable card reader.

Food Market (Swedish Food Market - Level 1)

  • Inside Access View
    • There is step-free access throughout the aisles.
    • The majority of aisles have a clear width of 120cm+ and are clear of obstructions.
    • The flooring throughout the aisles is vinyl.
    • There is some flooring in aisles with a very shiny finish which could cause issues with glare or be perceived as slippery.
    • There is good colour contrast between the walls and floor in the majority of areas.
    • Background music is not played.
    • The lighting levels are good.
  • Checkout(s) View
    • There are 2 checkouts available within the shop.
    • There is step-free access to the checkout(s).
    • There is a clear unobstructed route to the checkout(s).
    • The checkout(s) is/are clearly signed.
    • The lighting levels at the checkouts are good.
    • There is a/are checkout(s).
    • The height of the checkout(s) is/are 91cm.
    • Staff can provide assistance with using the self service till(s).
    • There is a hearing assistance system at the checkout(s).
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing system.
    • The chip & pin card machines are accessible from the checkout(s) (portable).

Eating and Drinking (Bistro - Level 1)

  • The following information is for the café.
  • The café is located after the checkouts on level 1.
  • There is step-free access to the café.
  • Full table service is not available.
  • Food and/or drinks are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is 81cm.
  • There is not a lowered section of the counter.
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • The hearing assistance system is not signed.
  • Staff are trained to use the hearing system.
  • There is step-free access within the café.
  • There is ample room for a wheelchair user to manoeuvre.
  • This area does play background music.
  • The type of flooring in this area is vinyl.
  • No tables are permanently fixed.
  • The nearest table is approximately 1m from the entrance/opening.
  • The nearest table is approximately 10m from the till/counter.
  • The standard height for tables is 101cm.
  • Wifi is available within this area.
  • Plastic/takeaway cups are available.
  • Plastic/takeaway cutlery is available.
  • Drinking straws are available.
  • There are menu boards/signs available.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are presented in contrasting colours.
  • Food allergy information is available on touchscreen tablets.
  • The type of food served here is hot dogs, veggie hot dogs, meatballs, fries and doughnuts.
  • Menus are clearly written.
  • The lighting levels are good.

Play Area (Småland)

  • The play area is located on level 1, to the right past the checkouts, or to the left when entering the Customer Services and Returns entrance.
  • The play area is free of charge.
  • The play area offers inclusive play.
  • There is step-free access to the play area.
  • There is a clear unobstructed route to the play area.
  • The play area is clearly signed.
  • The play area counter is at a height of 106cm.
  • There is not a lowered section of the play area counter.
  • There is a hearing assistance system at the play area counter.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing system.
  • There is step-free access within the play area.
  • There is not an/are not accessible toilet(s) available within the play area.
  • There are standard toilets available within the play area.
  • There are not ambulant cubicles available in the standard toilets.
  • Baby change facilities are not available within the play area.

Standard Toilet(s) (Småland)

  • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located to the right as you enter Småland.
    • The female and male toilets are approximately 8m (8yd 2ft) from the Småland entrance.
    • There is step-free access to the female and male toilet(s).
    • There is pictorial and written text signage on or near the toilet door.
    • There is not a lowered urinal in the male toilet(s).
    • An ambulant toilet with wall-mounted grab rails is not available.
    • There is a lowered wash basin.
    • The height of the lowered wash basin is 65cm.
    • There are no vertical wall-mounted grab rails at the lowered wash basin.
    • The wash basin(s) tap type is push.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.

Approach (Customer Services and Returns - Level 1)

  • Approach View
    • The surface of the approach is concrete.
    • There is a/are fixed bollard(s) on the approach.
    • The minimum width between the bollards/wall is 140cm.
    • The bollard(s) does/do not have a good colour contrast to prevent them being hazardous to visually impaired people.
    • There is step-free access on the approach.

Outside Access (Customer Services and Returns - Level 1)

  • This information is for the entrance located off the multi-storey car park on level 1.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are single width.
  • The width of the door opening is 135cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are single width.
  • The width of the door opening is 135cm.
  • There is not a member of staff available for assistance at this entrance.

Counter (Customer Services and Returns)

  • Counter View
    • The counter is located on level 1.
    • The counter is approximately 11m (12yd 1in) from the Customer Services and Returns entrance.
    • The counter is clearly visible from the entrance.
    • There is step-free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is not placed in front of a background which is patterned.
    • The lighting levels at the counter are good.
    • The height of the counter is 103cm.
    • There is sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • The height of the lowered section at the counter is 61cm.
    • There is sufficient space to write or sign documents on the lowered section of the counter.
    • There is not a clear knee recess beneath the low/lowered section of the counter.
    • The counter is staffed.
    • There is a hearing assistance system at the counter.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing system.
    • There is a touch screen.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided near the counter.
    • The type of flooring in this area is concrete.
  • Seating Area View
    • There is a seating area close to the counter.
    • Access to the seating area is unobstructed.
    • There is a mixture of seating with and without armrests.
    • There is sufficient space for a wheelchair user to use the seating area.
  • Comments View
    • There is a touchscreen to collect a ticket for a place in the queue for the Customer Services and Returns counter.
    • The height of the touchscreen is between 105cm and 125cm.
    • There is an accessible play point next to the seating area.

Counter (Collection Point)

  • Counter View
    • The counter is located to the right as you enter the Customer Services and Returns entrance.
    • The counter is approximately 11m (12yd 1in) from the Customer Services and Returns entrance.
    • The counter is clearly visible from the entrance.
    • There is step-free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is not placed in front of a background which is patterned.
    • The lighting levels at the counter are good.
    • The height of the counter is 102cm.
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is a hearing assistance system at the counter.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing system.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided near the counter.
    • The type of flooring in this area is concrete.
  • Seating Area View
    • There is a seating area close to the counter.
    • Access to the seating area is unobstructed.
    • There are sofas only.
    • There is sufficient space for a wheelchair user to use the seating area.
  • Comments View
    • There is an accessible play point next to the seating area.

Counter (Delivery Service)

  • Counter View
    • The counter is located to the right as you enter the Customer Services and Returns entrance.
    • The counter is approximately 12m (13yd 4in) from the Customer Services and Returns entrance.
    • The counter is clearly visible from the entrance.
    • There is step-free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is not placed in front of a background which is patterned.
    • The lighting levels at the counter are good.
    • The height of the counter is 102cm.
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is a hearing assistance system at the counter.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing system.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided near the counter.
    • The type of flooring in this area is concrete.
  • Seating Area View
    • There is a seating area close to the counter.
    • Access to the seating area is unobstructed.
    • There are sofas only.
    • There is sufficient space for a wheelchair user to use the seating area.
  • Comments View
    • The height of the Hertz Rent a Van touchscreen is between 105cm and 120cm.
    • The seating area is shared with Collections.

Accessible Toilet(s) (Level 1)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is not for the sole use of disabled people.
    • This accessible toilet is located next to the exit on level 1.
    • This accessible toilet is approximately 39m (42yd 1ft) from the Customer Services and Returns entrance.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards (automatically).
    • The door is push pad or push button activated.
    • The push pad or push button is 92cm from floor level.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 186cm x 205cm (6ft 1in x 6ft 9in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 130cm (4ft 3in).
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and non-infectious waste disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 145cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 94cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is fair.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is fair.
    • The lighting levels are good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 90cm (2ft 11in).
  • Comments View
    • The height of the push pad to exit is 90cm.

Standard Toilet(s) (Level 1)

  • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located on level 1, next to Småland.
    • The female toilet(s) is/are approximately 45m (49yd 8in) from the Customer Services and Returns entrance.
    • There is step-free access to the female toilet(s).
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet with wall-mounted grab rails is not available.
    • There is a lowered wash basin.
    • The height of the lowered wash basin is 80cm.
    • There are no vertical wall-mounted grab rails at the lowered wash basin.
    • The wash basin(s) tap type is push.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located on level 1, next to Småland.
    • The male toilet(s) is/are approximately 45m (49yd 8in) from the Customer Services and Returns entrance.
    • There is step-free access to the male toilet(s).
    • There is pictorial signage on or near the toilet door.
    • There is a lowered urinal.
    • The height of the lowered urinal is 56cm.
    • There are no vertical wall-mounted grab rails at the lowered urinal.
    • The lowered urinal does not contrast visually with the wall.
    • There is sufficient space for a wheelchair in front of the lowered urinal (90cm x 140cm).
    • An ambulant toilet with wall-mounted grab rails is not available.
    • There is a lowered wash basin.
    • The height of the lowered wash basin is 80cm.
    • There are no vertical wall-mounted grab rails at the lowered wash basin.
    • The wash basin(s) tap type is push.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the store.
    • Baby change facilities are located in the female and male standard toilets.
    • There is step-free access to the baby change facilities.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 88cm (2ft 11in).

Parent and Baby Room (Level 1)

  • There is a parent and baby room for public use.
  • The parent and baby room is located next to the exit on level 1.
  • The parent and baby room is approximately 40m from the Customer Services and Returns entrance.
  • There is step-free access to the parent and baby room.
  • Staff do not need to be notified for use of the room.
  • There is pictorial signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 98cm (3ft 3in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 80cm.
  • The wash basin tap type is push.
  • There is a/are chair(s) in the parent and baby room.
  • There is a chair with armrests on both sides.
  • There is not a toilet in the parent and baby room.
  • There is not a flashing fire alarm beacon within the room.
  • The lighting levels are good.
  • Comments View
    • There is an overhead lowered hoist that covers all areas of the room.
    • There is an adjustable height wall mounted changing bench.
    • There is a wide paper towel dispenser. The height of the towel dispenser is 115cm.

Exit (Level 1)

  • Exit View
    • This information is for the exit located beyond the checkouts.
    • The exit area/door is clearly signed internally.
    • The exit is step-free.
    • There is a canopy or recess which provides weather protection at this exit.
    • The exit door(s) does not/do not contrast visually with its immediate surroundings.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 250cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 250cm.
    • There is not a member of staff available for assistance at this exit.