You are on Overview. Skip to the next section.

Overview

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• About View
  • View information on opening times
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • The nearest train station is Southampton Central.
  • The nearest bus station is Southampton.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is step-free level access throughout, this may include the use of a lift.
  • Levels 1, 2, 3 and 4 can be accessed via a standard lift and stairs.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

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• Store Information View
  • Please click here for opening times and services available in this store.
  • Site maps are available within the store.
  • There is a/are order and collection point(s) within the store.
  • The order and collection point(s) is/are located on level 1.
  • Wheelchairs are available for customer use and can be found at the main entrance. If you need assistance, please speak to the greeter at the entrance or visit the Customer Services department.
  • Specialist trollies are available to support accessible shopping.
  • There is a Safe/Quiet Place available within the store.
  • The Safe/Quiet Place is located in the first aid room.
  • Wifi is available throughout the store.
  • There is not an assistance dog toilet or toileting area at the store/nearby.
  • Water bowls for assistance dogs are available.
  • There is an/are accessible toilet(s) available within the store.
  • There is a Changing Places facility available within the store.
• Staff Information View
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There are 4 toilets with adaptations.
  • The toilet with adaptations is located on levels 1, 3 and 4.
  • The transfer space varies between left and right in the toilets with adaptations.
  • The male and female step-free toilet facilities are located on levels 1, 3 and 4.
• Changing Places and Changing Facilities View
  • The Changing Places toilet facilities are located on level 4.
  • Parent and baby changing facilities are located on levels 1 and 4.

You are on Parking (Multi-Storey). Skip to the next section.

Parking (Multi-Storey)

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• Car Park View
  • The car park is located off West Quay Road.
  • The car park is multi-storey.
  • The car park surface consists of tarmac and concrete.
  • The height of the restriction barrier is 230cm.
  • There are 15+ designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked.
  • The surveyed Blue Badge parking bay dimensions are 250cm (width) x 490cm (depth).
  • There is a marked zone to both sides and rear.
  • The width of the marked zone is 130cm.
  • The nearest designated bay is 10m from the main entrance.
  • The most accessible route from the Blue Badge parking has step-free level access and bollards.
• Charges and Restrictions View
  • This car park is for visitors and Blue Badge holders only.
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • Clearly presented parking signs are available.
  • Payment machines are located at the front of the car park.
  • There is not a payment machine with controls at a suitable height for a wheelchair user.
  • View information on parking policies/charges (opens new tab).
  • There is 3 hours free parking for customers spending £30 or more.
• Electric Vehicle Charging Points View
  • There are 2 electric vehicle charging points.
  • The dimensions of the surveyed electric vehicle charging bay are 246cm (width) x 478cm (depth).
  • The controls are not at a suitable height for a wheelchair user.
  • The nozzle holster is not at a suitable height for a wheelchair user.
  • The charging points require tap and pay (contactless payment).
  • There are no electric vehicle charging points designated for Blue Badge holders.
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Lift (Multi-storey Car Park). Skip to the next section.

Lift (Multi-storey Car Park)

• The lift surveyed is located at the front of the car park.
• The distance from the main entrance is 4m.
• The most accessible route to the lift has step-free level access.
• Levels 0, 1, 2, 3 and 4 are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings, Braille markings and a medium visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 240cm.
• The internal dimensions of the lift are 237cm (width) x 300cm (depth).
• The internal lift control buttons have tactile markings, Braille markings and a medium visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a separate door to exit, a hearing assistance alarm system, a visual floor indicator and a list of floor services/facilities.
• Lighting levels were even at the time of the survey.
• There are other lifts available at this location which are of a similar size.
• The lifts have sensors next to the external buttons so that you can wave your hand instead of pressing the button.

You are on Travelators (Multi-storey Car Park). Skip to the next section.

Travelators (Multi-storey Car Park)

• The travelators surveyed are located at the front of the car park.
• Levels 1, 2, 3 and 4 are accessed by travelator.
• The foot (bottom) and head (top) of the travelators are clearly marked.

You are on Stairs (Multi-storey Car Park). Skip to the next section.

Stairs (Multi-storey Car Park)

• The stairs surveyed are located at the front of the car park.
• Levels 0 and 1 can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 16cm.
• The depth of the steps is not between 30cm and 45cm.

You are on Entrance (Main Entrance). Skip to the next section.

Entrance (Main Entrance)

• This entrance is located on level 4.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors at this entrance.
• The doors open by revolving.
• The width of the opening is 278cm.
• The doors have a low visual contrast.
• There is a second set of double automatic doors.
• The second set of doors open by revolving.
• The width of the opening is 278cm.
• The second set of doors have a low visual contrast.
• At the time of the survey (October 2024) the doors were held open.
• There is step-free level access as you enter.

You are on Entrance Foyer. Skip to the next section.

Entrance Foyer

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• Foyer View
  • There is step free access within the foyer.
  • The type of flooring in this area is carpet and vinyl.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Wayfinding signage is provided.
  • The foyer does not play background music.
  • There is bench seating only in the foyer.
  • Wheelchairs are available for customer use and can be found at the main entrance. If you need assistance, please speak to the greeter at the entrance or visit the Customer Services department.
  • The lighting levels are varied.

You are on Toilet with Adaptations (Entrance Foyer - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Entrance Foyer - Left Hand Transfer)

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• Access View
  • The toilet surveyed is located to the left from the main entrance.
  • The distance from the main entrance is 13m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards automatically and has a high visual contrast.
  • The width of the door opening is 85cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 325cm (width) x 200cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 260cm (from the side of the toilet pan).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 85cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 73cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 83cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 86cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There is no shelf.
  • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
  • There is one coat hook.
  • The coat hook is 157cm from the floor.
  • The height of the baby change facility when in use is 90cm.
  • The walls and floor visual contrast varies between low and high.
  • Lighting levels were even at the time of the survey.
  • The height of the button to enter is 92cm.
    The height of the button to exit is 90cm.

You are on Parent and Baby Room / Feeding Room (Entrance Foyer). Skip to the next section.

Parent and Baby Room / Feeding Room (Entrance Foyer)

• The room surveyed is located to the left from the main entrance.
• The distance from the main entrance is 9m.
• The most accessible route to the room has step-free level access.
• There is step-free level access into the room.
• There is pictorial signage on or near the door.
• The door opens inwards and has a high visual contrast.
• The width of the door opening is 84cm.
• Internally the door has a high visual contrast.
• The height of the baby change facility when in use is 108cm.
• There is a wash basin, a paper towel dispenser, an emergency alarm, a mirror and a coat hook in the room.
• The wash basin has a lever mixer tap.
• The room has a waste bin and a nappy/incontinence items bin.
• Seating available in the room includes: armchairs and stools.
• The walls and floor have a medium visual contrast.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Area (Showroom). Skip to the next section.

Area (Showroom)

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• Access and Circulation View
  • There is step-free access throughout the area.
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is vinyl and laminate.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The majority of aisle widths are over 200cm.
  • The majority of routes between products are over 120cm.
  • There is a shortcut from living room (area 2) to the restaurant (area 10).
    There is a shortcut from living room (area 2) to workspaces (area 6).
  • The majority of shortcut widths are over 120cm.
  • There is high colour contrast between the walls and floor in all areas.
  • There are regular resting points available in this area.
  • There is a mixture of seating with and without armrests at the resting points.
  • There is a/are designated information point(s) available in this area.
  • There is a/are touchscreen(s) available at the designated information point(s).
  • Some of the designated information points are staffed.
  • There are planning area(s) available within this area.
  • Accessible play points are available in this area.
  • The lighting levels in this area are varied.
• Signage View
  • Wayfinding signage is provided.
  • There is overhead directional signage with white lettering on a blue background.
    There are directional arrows projected onto the floor.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does play background music in public areas.
  • Music is played throughout the area.
  • There is not a hearing assistance system in the public areas of the building.

You are on Planning Area (Kitchen Design Studio). Skip to the next section.

Planning Area (Kitchen Design Studio)

• The planning area is located on level 4 in area 5.
• There is step-free access to the planning area.
• There is a clear unobstructed route to the planning area.
• The lighting levels in the planning area are varied.
• The height(s) of the counter(s) is/are medium height (77cm - 109cm).
• The standard height for desks is 73cm.
• There is sufficient space to write or sign documents on the desk(s).
• There is not a/are not height adjustable desk(s) available.
• There is not a hearing assistance system in the planning area.
• There is a mixture of seating with and without armrests.
• There is sufficient space for a wheelchair user to use the planning area.
• There is a privacy room/area available.
• On screen BSL interpreters are not available.

You are on Planning Area (Wardrobe Planning Area). Skip to the next section.

Planning Area (Wardrobe Planning Area)

• The planning area is located on level 4 in area 8.
• There is step-free access to the planning area.
• There is a clear unobstructed route to the planning area.
• The lighting levels in the planning area are varied.
• The height(s) of the counter(s) is/are medium height (77cm - 109cm).
• The distance between the floor and the highest desk is 92cm.
• There is sufficient space to write or sign documents on the desk(s).
• There is a/are height adjustable desk(s) available.
• There is not a hearing assistance system in the planning area.
• There is a mixture of seating with and without armrests.
• There is sufficient space for a wheelchair user to use the planning area.
• There is a privacy room/area available.
• On screen BSL interpreters are not available.

You are on Eating and Drinking (Restaurant). Skip to the next section.

Eating and Drinking (Restaurant)

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• Location and Service View
  • The restaurant is located on level 4 at the end of the showroom area on level 4.
    It can also be accessed via the shortcut from living room (area 2).
  • The most accessible route has step-free level access.
  • This area has self service counters, numerous seating options, a counter where food and drink can be ordered and staff who can provide assistance with ordering.
  • Full table service is not available.
  • Menus are pictorial, digital and online.
  • The following are available: drinking straws and takeaway cups.
  • There is not a hearing assistance system.
• Order and Payment View
  • The payment counter was surveyed.
  • The counter is located to the left from the restaurant entrance.
  • There is step-free level access to the counter.
  • The height of the counter is 90cm.
  • There is not a lowered section at the counter.
  • The counter has glazed screens which may affect the ability of someone to lip read.
  • The height of the tray rail is 85cm.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Seating available in this area includes: chairs without armrests, high stools, armchairs, sofas, benches and chairs with armrests.
  • Furniture available in this area includes: booths, tables, high tables and coffee tables.
  • Some chairs and tables are fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels vary due to the size of the space.
  • There is a children's play area at the rear of the restaurant.
    The height of the step to access the play area is 12cm.
    There is a nursing area at the rear of the restaurant.
    The gap to access the nursing area is 70cm.
    There is an armchair and stool in the nursing area.

You are on Changing Places (Restaurant - Right Hand Transfer). Skip to the next section.

Changing Places (Restaurant - Right Hand Transfer)

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• Location and Access View
  • The Changing Places facility surveyed is located on the left hand side of the restaurant on level 4.
  • The Changing Places toilet is in addition to other toilet facilities.
  • The most accessible route to the Changing Places facility has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards automatically and has a high visual contrast.
  • The width of the door opening is 86cm.
  • The door has a push button lock.
  • Internally the door has a high visual contrast.
  • There is not a grab rail on the internal door.
  • The dimensions of the facility are 180cm (width) x 272cm (depth) and there is room for a wheelchair user to manoeuvre (180cm x 180cm).
• Toilet Details View
  • There is a lateral transfer space to the right as you face the toilet.
  • The transfer space on the right as you face the toilet is 110cm.
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 78cm from the floor.
• Changing Bench and Hoist Details View
  • The changing bench is wall mounted and height adjustable.
  • The length of the changing bench is 190cm.
  • The facility hoist is powered overhead and accesses all areas.
• Other Facilities View
  • There is a fixed height wash basin.
  • The wash basin is 73cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 91cm from the floor.
  • There is not a towel dispenser.
  • A wide paper roll dispenser is not available.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 92cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The facility has a nappy/incontinence items bin and a sanitary bin.
  • There are no coat hooks.
  • A privacy screen is not available.
  • The walls and floor visual contrast varies between low and high.
  • Lighting levels were even at the time of the survey.
  • The height of the sensor button to enter is 94cm.
    The height of the sensor button to lock the door and exit is 94cm.

You are on Parent and Baby Room / Feeding Room (Restaurant). Skip to the next section.

Parent and Baby Room / Feeding Room (Restaurant)

• The room surveyed is located on the left hand side of the restaurant on level 4.
• The most accessible route to the room has step-free level access.
• There is step-free level access into the room.
• There is pictorial signage on or near the door.
• The door opens inwards and has a high visual contrast.
• The width of the door opening is 84cm.
• Internally the door has a high visual contrast.
• The height of the baby change facility when in use is 96cm.
• There is a wash basin, a paper towel dispenser, an emergency alarm, a mirror and a coat hook in the room.
• The wash basin has a lever mixer tap.
• The room has a nappy/incontinence items bin.
• Seating available in the room includes: armchairs.
• The walls and floor have a medium visual contrast.
• Lighting levels were even at the time of the survey.

You are on Lift (Showroom to Market Hall, Self-serve, Checkouts and Exit). Skip to the next section.

Lift (Showroom to Market Hall, Self-serve, Checkouts and Exit)

• The lift surveyed is located at the end of the showroom area on level 4.
• The most accessible route to the lift has step-free level access.
• Levels 4, 3 and 1 are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a medium visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 240cm.
• The internal dimensions of the lift are 235cm (width) x 199cm (depth).
• The internal lift control buttons have tactile markings and a medium visual contrast.
• The majority of the internal controls are at a suitable height for a wheelchair user.
• Internally the lift has: a separate door to exit, a visual floor indicator, an audible announcer and a list of floor services/facilities.
• Lighting levels were even at the time of the survey.

You are on Stairs (Showroom to Market Hall, Self-serve, Checkouts and Exit). Skip to the next section.

Stairs (Showroom to Market Hall, Self-serve, Checkouts and Exit)

• The stairs surveyed are located at the end of the showroom area on level 4.
• Levels 4 and 3 can be accessed by these stairs.
• There are 20 steps between floors.
• The steps have some clear markings and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 16cm.
• The depth of the steps is between 30cm and 45cm.
• Lighting levels vary due to the size of the space.

You are on Area (Market Hall). Skip to the next section.

Area (Market Hall)

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• Access and Circulation View
  • There is step-free access throughout the area.
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is vinyl.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The majority of aisle widths are over 200cm.
  • The majority of routes between products are over 120cm.
  • There is a shortcut from bed textiles (area 13) to the children's IKEA (area 16).
    There is a shortcut from bathroom (area 15) to home decoration (area 19).
  • The majority of shortcut widths are over 120cm.
  • There is high colour contrast between the walls and floor in all areas.
  • There are regular resting points available in this area.
  • There is a mixture of seating with and without armrests at the resting points.
  • There is a/are designated information point(s) available in this area.
  • There is a/are touchscreen(s) available at the designated information point(s).
  • Some of the designated information points are staffed.
  • There are planning area(s) available within this area.
  • The lighting levels in this area are varied.
• Signage View
  • Wayfinding signage is provided.
  • There is overhead directional signage with white lettering on a blue background.
    There are directional arrows projected onto the floor.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does play background music in public areas.
  • Music is played throughout the area.
  • There is not a hearing assistance system in the public areas of the building.

You are on Planning Area (Bathroom). Skip to the next section.

Planning Area (Bathroom)

• The planning area is located on level 3 in area 15.
• There is step-free access to the planning area.
• There is a clear unobstructed route to the planning area.
• The lighting levels in the planning area are good.
• The height(s) of the counter(s) is/are medium height (77cm - 109cm).
• The standard height for desks is 93cm.
• There is sufficient space to write or sign documents on the desk(s).
• There is not a/are not height adjustable desk(s) available.
• There is not a hearing assistance system in the planning area.
• The seats do not have armrests.
• There is sufficient space for a wheelchair user to use the planning area.
• There is not a privacy room/area available.
• On screen BSL interpreters are not available.

You are on Toilet with Adaptations (Market Hall - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Market Hall - Left Hand Transfer)

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• Access View
  • The toilet surveyed is located within area 12 on level 3.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards automatically and has a high visual contrast.
  • The width of the door opening is 85cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 180cm (width) x 272cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 107cm (from the side of the toilet pan).
  • There is a push button flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 88cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 73cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 86cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 80cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin.
  • There are no coat hooks.
  • The height of the baby change facility when in use is 97cm.
  • The walls and floor visual contrast varies between low and high.
  • Lighting levels were low at the time of the survey.
  • The height of the button to enter is 92cm.
    The height of the button to exit is 92cm.

You are on Travelators (Market Hall to Self-serve, Checkouts and Exit). Skip to the next section.

Travelators (Market Hall to Self-serve, Checkouts and Exit)

• The travelators surveyed are located at the end of market hall on level 3.
• Levels 3 and 1 are accessed by travelator.
• The foot (bottom) and head (top) of the travelators are not clearly marked.
• Lighting levels vary due to the size of the space.

You are on Stairs (Store). Skip to the next section.

Stairs (Store)

• The stairs surveyed are located at the rear of the store.
• Levels 1, 3 and 4 can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 16cm.
• The depth of the steps is not between 30cm and 45cm.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Area (Self-serve). Skip to the next section.

Area (Self-serve)

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• Access and Circulation View
  • There is step-free access throughout the area.
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is concrete.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The majority of aisle widths are over 200cm.
  • The majority of routes between products are over 120cm.
  • There is high colour contrast between the walls and floor in all areas.
  • There is a/are designated information point(s) available in this area.
  • There is a/are touchscreen(s) available at the designated information point(s).
  • Some of the designated information points are staffed.
  • The lighting levels in this area are varied.
• Signage View
  • Wayfinding signage is provided.
  • There is overhead directional signage with white lettering on a blue background.
    There is location signage with white lettering and numbering on a red background.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does play background music in public areas.
  • Music is played throughout the area.
  • There is not a hearing assistance system in the public areas of the building.

You are on Checkouts. Skip to the next section.

Checkouts

• The checkout area is located at the end of the self-serve area.
• There is step-free level access to the checkout area.
• The venue has standard checkouts and self-serve touchscreens.
• The queue width for the main checkouts is at least 150cm and there is no need to turn.
• The height of the payment counter is 101cm.
• There is not a lowered section at the counter.
• The counter has glazed screens which may affect the ability of someone to lip read.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested, however it was not working at the time of the survey.
• Lighting levels vary due to the size of the space.
• The height of the self-serve touchscreen display ranges from 130cm to 155cm from the floor.
• The scanners for the self-serve checkouts are at a suitable height for a wheelchair user.
• The payment machines for the self-serve checkouts are at a suitable height for a wheelchair user.
• The packing areas for the self-serve checkouts are not at a suitable height for a wheelchair user.
• Assistance is available at the self-serve checkouts.

You are on Food Market (Swedish Food Market). Skip to the next section.

Food Market (Swedish Food Market)

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• Inside Access View
  • There is step-free access throughout the aisles.
  • The majority of aisles have a clear width of 120cm and are clear of obstructions.
  • The flooring throughout the aisles is vinyl.
  • There is high colour contrast between the walls and floor in all areas.
  • Background music is not played.
  • The lighting levels are good.
• Checkout(s) View
  • There are 3 checkouts available within the shop.
  • There is step-free access to the checkout(s).
  • There is a clear unobstructed route to the checkout(s).
  • The checkout(s) is/are clearly signed.
  • The lighting levels at the checkouts are good.
  • There is a/are checkout(s) and self service till(s).
  • The height of the checkout(s) is/are 95cm.
  • The height of the lowered section of the checkout(s) is 76cm.
  • There is a clear knee recess beneath the low/lowered section(s) of the checkout(s).
  • Staff can provide assistance with using the self service till(s).
  • There is not a hearing assistance system at the checkout(s).
  • The chip & pin card machines are accessible from the checkout(s) (portable).

You are on Eating and Drinking (Swedish Bistro). Skip to the next section.

Eating and Drinking (Swedish Bistro)

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• Location and Service View
  • The Swedish Bistro is located on level 1, directly ahead from the checkouts.
  • The most accessible route has step-free level access.
  • This area has a counter where food and drink can be ordered, a touchscreen ordering service, staff who can provide assistance with ordering and designated seating.
  • Full table service is not available.
  • Menus are wall-mounted, digital, online and pictorial.
  • The following dietary requirements can be catered for: gluten free, dairy free, nut allergy and vegan.
  • The following are available: drinking straws and takeaway cups.
  • There is not a hearing assistance system.
• Order and Payment View
  • The payment counter was surveyed.
  • The counter is located ahead from the checkouts.
  • There is step-free level access to the counter.
  • The height of the counter is 97cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 80cm.
  • The counter has glazed screens which may affect the ability of someone to lip read.
  • The height of the touchscreen display ranges from 120cm to 162cm from the floor.
  • The touchscreen has the following accessibility aids: a call for assistance button.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in this area includes: sofas and stools.
  • Furniture available in this area includes: tables, coffee tables and high tables.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is no (or very little) background noise in this area.
  • Lighting levels vary due to the size of the space.

You are on Play Area (Småland). Skip to the next section.

Play Area (Småland)

• The play area is located on level 1, to the right past the checkouts or to the left when entering via the customer services and returns entrance.
• The play area is free of charge.
• The play area offers inclusive play.
• There is step-free access to the play area.
• There is a clear unobstructed route to the play area.
• The play area is clearly signed.
• The play area counter is at a height of 106cm.
• There is not a lowered section of the play area counter.
• There is a hearing assistance system at the play area counter.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Staff are trained to use the hearing system.
• There is stepped access within the play area.
• There are 4 steps with handrails on both sides to access the ball pit area.
• There is not an/are not accessible toilet(s) available within the play area.
• There are standard toilets available within the play area.
• There are not ambulant cubicles available in the standard toilets.
• Baby change facilities are not available within the play area.

You are on Entrance (Customer Services and Returns). Skip to the next section.

Entrance (Customer Services and Returns)

• This entrance is located off the multi-storey car park on level 1.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There is a single automatic door at this entrance.
• The door opens by sliding.
• The width of the opening is 134cm.
• The door has a medium visual contrast.
• There is a second single automatic door.
• The second door opens by sliding.
• The width of the opening is 134cm.
• The second door has a high visual contrast.
• There is step-free level access as you enter.

You are on Counter (Customer Services and Returns). Skip to the next section.

Counter (Customer Services and Returns)

• The counter is located ahead from the customer services and returns entrance.
• The distance from the entrance is 10m.
• There is step-free level access to the counter.
• The height of the counter is 103cm.
• There is a lowered section at the counter.
• The height of the lowered section is 61cm.
• The counter has patterned/distracting backgrounds.
• There is not a hearing assistance system.
• The height of the touchscreen display ranges from 104cm to 117cm from the floor.
• There is no (or very little) background noise in this area.
• Some flooring is shiny.
• Lighting levels vary due to the size of the space.
• There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: armchairs, sofas and stools.

You are on Counter (Collection Point). Skip to the next section.

Counter (Collection Point)

• The counter is located to the right from the customer services and returns entrance.
• The distance from the entrance is 9m.
• There is step-free level access to the counter.
• The height of the counter is 102cm.
• There is not a lowered section at the counter.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this area.
• Some flooring is shiny.
• Lighting levels vary due to the size of the space.

You are on Counter (Delivery Service and Click and Collect). Skip to the next section.

Counter (Delivery Service and Click and Collect)

• The counter is located to the right from the customer services and returns entrance.
• The distance from the entrance is 9m.
• There is step-free level access to the counter.
• The height of the counter is 102cm.
• There is not a lowered section at the counter.
• There is not a hearing assistance system.
• The height of the touchscreen display ranges from 98cm to 128cm from the floor.
• There is no (or very little) background noise in this area.
• Some flooring is shiny.
• Lighting levels vary due to the size of the space.

You are on Toilet with Adaptations (Level 1 - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Level 1 - Left Hand Transfer)

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• Access View
  • The toilet surveyed is located on level 1, to the right past the checkouts or to the left when entering via the customer services and returns entrance.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards automatically and has a high visual contrast.
  • The width of the door opening is 84cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 185cm (width) x 200cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 125cm (from the side of the toilet pan).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 88cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 72cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 92cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 81cm from the floor.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a full length mirror.
  • There is no shelf.
  • The cubicle has a sanitary bin and a nappy/incontinence items bin.
  • There is one coat hook.
  • The coat hook is 143cm from the floor.
  • The height of the baby change facility when in use is 97cm.
  • The walls and floor visual contrast varies between low and high.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • The height of the button to enter is 92cm.
    The height of the button to exit is 90cm.

You are on Parent and Baby Room / Feeding Room. Skip to the next section.

Parent and Baby Room / Feeding Room

• The room surveyed is located on level 1, to the right past the checkouts or to the left when entering via the customer services and returns entrance.
• The most accessible route to the room has step-free level access.
• There is step-free level access into the room.
• There is pictorial signage on or near the door.
• The door opens inwards and has a high visual contrast.
• The width of the door opening is 84cm.
• Internally the door has a high visual contrast.
• The height of the baby change facility when in use is 98cm.
• There is a wash basin, a paper towel dispenser, an emergency alarm, a mirror and a coat hook in the room.
• The wash basin has a lever mixer tap.
• The room has a nappy/incontinence items bin.
• Seating available in the room includes: chairs with armrests.
• The walls and floor visual contrast varies between low and high.
• Lighting levels were even at the time of the survey.
• There is a height adjustable changing bench with a length of 190cm and an overhead hoist that covers all areas within the facility.

You are on Exit. Skip to the next section.

Exit

• The exit area is clearly signed.
• There is step-free level access at the exit.
• There are double automatic doors at this exit.
• The doors open by sliding.
• The width of the opening is 250cm.
• The doors have a low visual contrast.
• There is a second set of double automatic doors.
• The second set of doors open by sliding.
• The width of the opening is 250cm.
• The second set of doors have a low visual contrast.
• There is step-free level access as you exit.