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IKEA - Southampton

West Quay Road, Southampton, SO15 1GY

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Access Guide

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Getting Here

Getting Help and Assistance

  • Store Information View
    • Please click here for opening times and services available in this store.
    • Site maps are available within the store.
    • There is an assistive shopping service available within the store upon request.
    • There is a/are order and collection point(s) within the store.
    • The order and collection point(s) is/are located on level 1, in the customer services area, with the Returns and Delivery desks.
    • There is a Pick and Delivery Service available within the store.
    • The Pick and Delivery Service is located on level 1, to the left past the checkouts.
    • There are additional charges for the Pick and Delivery Service.
    • Wheelchairs are available to borrow within the store.
    • To obtain loan wheelchairs please contact a member of staff on arrival.
    • There is a Safe/Quiet Place available within the store.
    • The Safe/Quiet Place is located in the First Aid Room on level 1.
    • Wifi is available throughout the store.
    • Documents/information can be provided in; large print on request.
    • There is not an assistance dog toilet or toileting area at the store/nearby.
    • Water bowls for assistance dogs are available.
    • There is an/are accessible toilet(s) available within the store.
    • There is a Changing Places facility available within the store.
  • Staff Information View
    • There is not a member of staff trained in British Sign Language.
    • British Sign Language interpreters cannot be provided on request.
    • To book Assisted Shopping, please contact the store prior to your visit or alternatively you may request help upon arrival at the store in the Customer Service area.
      For use of a wheelchair please speak to a member of staff in the entrance foyer upon arrival.

Parking (Multi-Storey Car Park)

  • Parking View
    • The store does have its own parking facilities.
    • The car park is located off West Quay Road (A33).
    • The car park type is multi storey.
    • Parking areas are well lit.
    • The car park does have a height restriction barrier.
    • The maximum height of the restriction barrier is 230cm (7ft 7in).
    • The car park does have a barrier control system.
    • There is a touchscreen at the barrier.
    • The barrier controls/touchscreen can be reached from the car.
    • The car park surface is concrete.
    • The car park surface is well maintained and easy to travel on.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked and signposted.
    • There is/are 10+ designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 370cm x 630cm (12ft 2in x 20ft 8in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • Clearly marked/signposted parent and child parking bays are available.
    • All parking spaces are provided on a first come first served basis.
  • Paying View
    • There are parking charges for the car park.
    • Parking charges can be refunded at the store.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the payment machines in the car park.
    • Payment term signs do not make it clear if parking charges apply to Blue Badge holders.
    • Parking is not free for Blue Badge holders.
    • To see the parking charges please click here (opens new tab).
    • Payment machines are located near the entrances and exits.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The entrance is clearly visible from the car park.
    • The surface on the approach to the entrance is concrete.
    • There is not a road to cross between the car park and the entrance.
    • The nearest designated Blue Badge parking bay is approximately 16m (17yd 1ft) from the main entrance.
  • Drop-off Point(s) View
    • There is not a/are not clearly marked drop-off point(s).
  • Comments View
    • Free parking is subject to a minimum spend within the store.
    • High vehicles can park on level 0.
    • The surface of the car park on level 0 is tarmac.

Step(s) (Multi-Storey Car Park)

  • There is a/are step(s) located off the multi-storey car park.
  • The step(s) is/are used to access level 0 (Car Park) and level 1 Customer Services and Returns.
  • There is/are 15+ step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.

Travelator(s) (Multi-Storey Car Park)

  • Travelators can be used to access other floors.
  • The travelator(s) is/are located off the multi-storey car park.
  • The travelators only go up.
  • The floors which are accessible by travelator(s) are level 1 (Customer Services and Returns) and level 4 (main entrance).
  • The foot and head of the travelator(s) are clearly marked.
  • There is a bollard at the foot and head of the travelator(s).

Lift (Multi-Storey Car Park)

  • There is a lift for public use.
  • The lift is located off the multi-storey car park, near the entrances and exits to the store.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are levels 0, 1, 2, 3 and 4.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 240cm.
  • The dimensions of the lift are 240cm x 300cm (7ft 10in x 9ft 10in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.

Approach (Main Entrance)

  • Approach View
    • The surface of the approach is concrete.
    • There is a/are fixed bollard(s) on the approach.
    • The minimum width between the bollards/wall is 110cm.
    • The bollard(s) does/do not have a good colour contrast to prevent them being hazardous to visually impaired people.
    • There is step-free access on the approach.

Outside Access (Main Entrance - Level 4)

  • This information is for the entrance located on level 4, off the car park.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) by revolving.
  • The width of the door opening is 290cm.
  • There is a member of staff available for assistance at this entrance.
  • There is a lift to access this entrance.
  • Comments View
    • The main entrance is accessed via the multi-storey car park lift if parking on any other level apart from level 4.
    • Mobility impaired customers can push a button for the door to rotate at half speed.
    • The height of the button is 85cm.

Entrance Foyer

  • Foyer View
    • There is step free access within the foyer.
    • The type of flooring in this area is carpet and vinyl.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • Wayfinding signage is provided.
    • The foyer does not play background music.
    • There are seats with armrests on both sides in the foyer.
    • There is a store host available within the foyer.
    • The lighting levels are varied.

Accessible Toilet(s) (Entrance Foyer - Level 4)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • This accessible toilet is located to the left as you enter the main entrance.
    • This accessible toilet is approximately 11m (12yd 1in) from the main entrance.
    • There is step-free access into the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards (automatically).
    • The door is push pad or push button activated.
    • The push pad or push button is 92cm from floor level.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 85cm.
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 330cm x 207cm (10ft 10in x 6ft 9in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 265cm (8ft 8in).
    • The transfer space is obstructed by the female sanitary waste bin.
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are non-infectious waste and female sanitary disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 160cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 86cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 93cm (3ft 1in).
  • Comments View
    • The height of the push pad to exit is 91cm.

Standard Toilet(s) (Entrance Foyer - Level 4)

  • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located to the left as you enter the main entrance.
    • The female toilet(s) is/are approximately 22m (24yd 2in) from the main entrance - level 4.
    • There is step-free access into the female toilet(s).
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet with wall-mounted grab rails is not available.
    • There is a lowered wash basin.
    • The height of the lowered wash basin is 80cm.
    • There are no vertical wall-mounted grab rails at the lowered wash basin.
    • The wash basin(s) tap type is push.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located to the left as you enter the main entrance.
    • The male toilet(s) is/are approximately 22m (24yd 2in) from the main entrance - level 4.
    • There is step-free access into the male toilet(s).
    • There is pictorial signage on or near the toilet door.
    • There is a lowered urinal.
    • The height of the lowered urinal is 51cm.
    • There are no vertical wall-mounted grab rails at the lowered urinal.
    • The lowered urinal does contrast visually with the wall.
    • There is sufficient space for a wheelchair in front of the lowered urinal (90cm x 140cm).
    • An ambulant toilet with wall-mounted grab rails is not available.
    • There is a lowered wash basin.
    • The height of the lowered wash basin is 80cm.
    • There are no vertical wall-mounted grab rails at the lowered wash basin.
    • The wash basin(s) tap type is push.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the store.
    • Baby change facilities are located in the female and male standard toilets.
    • There is step-free access into the baby change facilities.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
  • Comments View
    • The height of the baby change table in the female standard toilets is 90cm.
    • The height of the baby change table in the male standard toilets is 80cm.

Parent and Baby Room (Entrance Foyer - Level 4)

  • There is a parent and baby room for public use.
  • The parent and baby room is located to the left as you enter the main entrance.
  • The parent and baby room is approximately 9m from the main entrance - level 4.
  • There is step-free access into the parent and baby room.
  • Staff do not need to be notified for use of the room.
  • There is pictorial signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 108cm (3ft 7in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 80cm.
  • The wash basin tap type is push.
  • There is a/are chair(s) in the parent and baby room.
  • There is a chair with armrests on both sides.
  • There is not a toilet in the parent and baby room.
  • There is not a flashing fire alarm beacon within the room.
  • The lighting levels are good.

Area (Showroom - Level 4)

  • Access and Circulation View
    • There is step-free access throughout the area.
    • There are not doors in corridors/walkways which have to be opened manually.
    • The type of flooring in corridors/walkways is carpet and vinyl.
    • There is some flooring in corridors/walkways which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
    • The majority of aisle widths are over 200cm.
    • The majority of routes between products are over 120cm.
    • There is a shortcut from the Living Room (2) to the Restaurant (10).
      There is a shortcut from the Living Room (2) to Workspace (6).
      There are single width doors which open both ways in the shortcut corridors.
      The doors opening width is 106cm.
      The doors may be difficult to open.
    • There is good colour contrast between the walls and floor in the majority of corridors/walkways.
    • There are regular resting points available in this area.
    • There is a mixture of seating with and without armrests at the resting points.
    • There is a/are designated information point(s) available in this area.
    • There is a/are touchscreen(s) available at the designated information point(s).
    • Some of the designated information points are staffed.
    • There are planning area(s) available within this area.
    • Accessible play points are available in this area.
    • The lighting levels in this area are varied.
  • Signage View
    • Wayfinding signage is provided.
    • There is overhead directional signage with white lettering on a blue background.
      Projected arrows on the floor show the route around the showroom.
    • The colour, design and typeface of signs is consistent throughout the building.
    • Dementia friendly signage is not provided.
  • Audio View
    • This venue does play background music in public areas.
    • Music is played throughout the showroom.
    • There is a hearing assistance system in the public areas of the building.
    • The system is a fixed loop.
    • Hearing loops are located at information points.
  • Comments View
    • The height of the Living Room Storage (Planning TV Benches) desk is 73cm.
    • Chairs without armrests are available at this desk.
    • There is a small raised threshold from the walkways to some of the display areas.

Planning Area (Kitchen Design and Planning Studio)

  • The planning area is located in the Kitchen area (5) of the Showroom.
  • There is step-free access to the planning area.
  • There is a clear unobstructed route to the planning area.
  • The lighting levels in the planning area are good.
  • The height(s) of the counter(s) is/are medium height (77cm - 109cm) .
  • The standard height for desks is 68cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • There is not a/are not height adjustable desk(s) available.
  • There is not a hearing assistance system in the planning area.
  • There are seats with armrests on both sides.
  • There is sufficient space for a wheelchair user to use the planning area.
  • There is not a privacy room/area available.
  • On screen BSL interpreters are not available.
  • Comments View
    • The height of the greeting counter is 102cm.
    • Payment is by card only, there is a detachable card reader available.
    • There is a play point in this area.
    • Payment is by card only and there is a detachable card reader.
    • There is a play point next to the seating area and also in Studio Room 2.

Planning Area (Wardrobe and Storage Planning)

  • The planning area is located in the Bedroom area (8) of the showroom.
  • There is step-free access to the planning area.
  • There is a clear unobstructed route to the planning area.
  • The lighting levels in the planning area are good.
  • The height(s) of the counter(s) is/are medium height (77cm - 109cm) .
  • The distance between the floor and the lowest desk is 70cm.
  • The distance between the floor and the highest desk is 95cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • There is not a/are not height adjustable desk(s) available.
  • There is not a hearing assistance system in the planning area.
  • There are bar type stools and some chairs without armrests.
  • There is sufficient space for a wheelchair user to use the planning area.
  • There is not a privacy room/area available.
  • On screen BSL interpreters are not available.

Eating and Drinking (Restaurant - Level 4)

  • The following information is for the restaurant.
  • Location and Access View
    • The restaurant is located on exiting the Showroom area on level 4 or via the shortcut from Living Room (area 2) to the Restaurant (area 10).
    • There is step-free access to the restaurant.
    • There is step-free access within the restaurant.
    • There is ample room for a wheelchair user to manoeuvre.
    • The type of flooring in this area is vinyl.
    • The lighting levels are good.
  • Service and Menus View
    • Full table service is not available.
    • Food and/or drinks are ordered from the service counter.
    • Food and/or drinks can be brought to the table.
    • This area does play background music.
    • Wifi is available within this area.
    • Plastic/takeaway cups are available.
    • Plastic/takeaway cutlery is available.
    • Drinking straws are available.
    • There are wall menus available.
    • Menus are not available in Braille.
    • Menus are not available in large print.
    • Picture menus are not available.
    • Menus are presented in contrasting colours.
    • Menus are clearly written.
    • Food allergy information is available on touchscreen tablets.
    • The type of food served here is hot and cold meals and snacks.
  • Counter View
    • The height of the service counter is 93cm .
    • There is not a lowered section of the counter.
    • There is a hearing assistance system .
    • The system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing system.
  • Seating Area View
    • Some tables are permanently fixed.
    • Some chairs are permanently fixed.
    • Some chairs have armrests on both sides.
    • The nearest table is approximately 1m from the entrance/opening.
    • The distance between the floor and the lowest table is 63cm.
    • The distance between the floor and the highest table is 104cm.
    • The standard height for tables is 73cm.
  • Comments View
    • There is a baby food warming area with a microwave.
    • The height of the work surface is 91cm.
    • The height of the microwave is 143cm.
    • A private nursing area is available within the restaurant.
    • There is a play point within the restaurant.

Changing Places (Restaurant - Level 4)

  • Location and Access View
    • The facility is located near the entrance to the restaurant on level 4.
    • The facility is approximately 30m (32yd 2ft) from the lift.
    • There is level access into the facility.
    • The facility surveyed is for the sole use of disabled people.
    • The colour contrast between the external door and wall is good.
    • The colour contrast between the internal door and wall is good.
    • You do need a key for the facility.
    • The key is a radar key.
    • The key can be obtained from a co-worker on the IKEA Restaurant checkouts.
    • The door opens outwards (automatically).
    • The door is locked by a locking handle.
    • The door does not have a horizontal grab rail.
    • The width of the door is 84cm.
    • The dimensions of the facility are 230cm x 260cm.
    • There is not a clear 200cm x 180cm manoeuvring space in the facility.
    • The facility has a non-slip floor.
    • The colour contrast between the walls and floor is fair.
  • Toilet Details View
    • The facility toilet has a transfer space on one side only.
    • The transfer space on the right as you face the toilet is 110cm.
    • Dropdown rails are provided.
    • As you face the toilet the dropdown rail(s) is/are on the right.
    • The colour contrast between the dropdown rail(s) and wall is good.
    • As you face the toilet there are vertical grab rails on both sides.
    • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
    • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a spatula flush.
    • There is a toilet roll holder.
    • The height of the toilet roll holder is 80cm.
    • The toilet has a backrest.
    • The toilet seat colour contrast is poor.
    • There is an emergency alarm for the toilet.
    • The emergency pull cord alarm is within reach and fully functional.
  • Changing Bench and Hoist Details View
    • The facility changing bench is wall mounted.
    • The facility changing bench height is adjustable.
    • The length of the facility changing bench is 190cm (6ft 3in).
    • The facility hoist is powered overhead.
    • The overhead hoist covers all areas in the cubicle.
  • Shower Details View
    • There is not a shower unit with a detachable shower head.
  • Other Facilities View
    • A privacy screen is not available.
    • The type of wash basin is fixed.
    • The height of the wash basin is 74cm.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Wall mounted grab rails are available at the wash basin.
    • As you face the wash basin, the wall mounted grab rails are on both sides.
    • The colour contrast between the grab rail(s) and wall is good.
    • There is a soap dispenser.
    • The height of the soap dispenser is 96cm.
    • Wide tear off paper roll is not available.
    • There is a hand dryer.
    • The hand dryer is at the recommended height of 80cm-100cm.
    • There is not a towel dispenser.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is a/are non-infectious waste and female sanitary disposal units.
    • There is an emergency alarm for the facility.
    • The emergency pull cord alarm is within reach and fully functional.
    • There is not a coat hook.
    • There is a flashing fire alarm beacon within the toilet.
    • The lighting levels are good.
  • Comments View
    • The height of the push pads to enter and exit are 91cm.

Standard Toilet(s) (Restaurant - Level 4)

  • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located near the entrance to the Restaurant on level 4.
    • The female toilet(s) is/are approximately 22m (24yd 2in) from the lift.
    • There is step-free access into the female toilet(s).
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet with wall-mounted grab rails is not available.
    • There is a lowered wash basin.
    • The height of the lowered wash basin is 80cm.
    • There are no vertical wall-mounted grab rails at the lowered wash basin.
    • The wash basin(s) tap type is push.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located near the entrance to the Restaurant on level 4.
    • The male toilet(s) is/are approximately 28m (30yd 1ft) from the lift.
    • There is step-free access into the male toilet(s).
    • There is pictorial signage on or near the toilet door.
    • There is a lowered urinal.
    • The height of the lowered urinal is 54cm.
    • There are no vertical wall-mounted grab rails at the lowered urinal.
    • The lowered urinal does contrast visually with the wall.
    • There is sufficient space for a wheelchair in front of the lowered urinal (90cm x 140cm).
    • An ambulant toilet with wall-mounted grab rails is not available.
    • There is a lowered wash basin.
    • The height of the lowered wash basin is 80cm.
    • There are no vertical wall-mounted grab rails at the lowered wash basin.
    • The wash basin(s) tap type is push.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the store.
    • Baby change facilities are located in the female and male standard toilets.
    • There is step-free access into the baby change facilities.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 82cm.

Parent and Baby Room (Restaurant - Level 4)

  • There is a parent and baby room for public use.
  • The parent and baby room is located near the entrance to the Restaurant on level 4.
  • The parent and baby room is approximately 22m from the lift.
  • There is step-free access into the parent and baby room.
  • Staff do not need to be notified for use of the room.
  • There is pictorial signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 98cm (3ft 3in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 80cm.
  • The wash basin tap type is push.
  • There is a/are chair(s) in the parent and baby room.
  • There is a chair with armrests on both sides.
  • There is not a toilet in the parent and baby room.
  • There is not a flashing fire alarm beacon within the room.
  • The lighting levels are good.

Access to (Market Hall, Self-serve, Checkouts and Exit)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located after you exit the Showroom.
    • The floors which are accessible by stairs are levels 1, 3 and 4.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a second lower handrail.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are good.
  • Lift View
    • There is a lift for public use.
    • The lift is located beyond the exit to the Showroom.
    • The lift is a standard lift.
    • A member of staff does not need to be notified for use of the lift.
    • The floors which are accessible by this lift are levels 1, 3 and 4.
    • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
    • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
    • Lift doors do contrast visually with lift lobby walls.
    • The external controls for the lift are within 90cm - 110cm from the floor.
    • The colour contrast between the external lift controls and the control plate is good.
    • The colour contrast between the external lift control plate and the wall is good.
    • The clear door width of the lift is 240cm (7ft 10in).
    • The dimensions of the lift are 240cm x 190cm (7ft 10in x 6ft 3in).
    • There are separate entry and exit doors in the lift.
    • There is not a mirror to aid reversing out of the lift.
    • There is a list of floor services available within the lift.
    • The lift does have a visual floor indicator.
    • The lift does have an audible announcer.
    • The internal controls for the lift are within 90cm - 120cm from the floor.
    • There is not a hearing loop system.
    • The lift does not have Braille markings.
    • The lift does have tactile markings.
    • The lighting levels in the lift are good.

Area (Market Hall)

  • Access and Circulation View
    • There is step-free access throughout the area.
    • There are not doors in corridors/walkways which have to be opened manually.
    • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
    • The majority of aisle widths are over 200cm.
    • The majority of routes between products are over 120cm.
    • There is a shortcut from Bed Textiles (13) to Children's IKEA (16). There is a shortcut from the Bathshop (15) to Home Decoration (19).
    • The majority of shortcut widths are over 120cm.
    • There is good colour contrast between the walls and floor in the majority of corridors/walkways.
    • There are regular resting points available in this area.
    • There is a mixture of seating with and without armrests at the resting points.
    • There is a/are designated information point(s) available in this area.
    • There is a/are touchscreen(s) available at the designated information point(s).
    • Some of the designated information points are staffed.
    • Accessible play points are available in this area.
    • The lighting levels in this area are varied.
  • Signage View
    • Wayfinding signage is provided.
    • Overhead directional signage is white lettering on a blue background.
      Projected arrows on the floor show the route around the showroom.
    • The colour, design and typeface of signs is consistent throughout the building.
    • Dementia friendly signage is not provided.
  • Audio View
    • This venue does not play background music in public areas.
    • There is a hearing assistance system in the public areas of the building.
    • The system is a fixed loop.
  • Comments View
    • The height of the IKEA Family touchscreen is between 145cm and 171cm.
    • The height of the Fabric Cutting Table located in Textiles (11) is 90cm.
    • There is a children's play area within Children's IKEA.
    • The height of the 'Children's Storage Design' touchscreen is between 73cm and 113cm.

Accessible Toilet(s) (Level 3)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is not for the sole use of disabled people.
    • This accessible toilet is located off the Textiles area (12) of Market Hall.
    • There is step-free access into the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards (automatically).
    • The door is push pad or push button activated.
    • The push pad or push button is 93cm from floor level.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 84cm.
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 183cm x 275cm (6ft x 9ft).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 112cm (3ft 8in).
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are non-infectious waste and female sanitary disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a lid.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 92cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is fair.
    • The lighting levels are good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 94cm (3ft 1in).
  • Comments View
    • The height of the push pad to exit is 93cm.

Standard Toilet(s) (Level 3)

  • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located off the Textiles area (12) of Market Hall.
    • There is step-free access into the female toilet(s).
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet with wall-mounted grab rails is not available.
    • There is a lowered wash basin.
    • The height of the lowered wash basin is 80cm.
    • There are no vertical wall-mounted grab rails at the lowered wash basin.
    • The wash basin(s) tap type is push.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located off the Textiles area (12) of Market Hall.
    • There is step-free access into the male toilet(s).
    • There is pictorial signage on or near the toilet door.
    • There is not a lowered urinal.
    • An ambulant toilet with wall-mounted grab rails is not available.
    • There is a lowered wash basin.
    • The height of the lowered wash basin is 80cm.
    • There are no vertical wall-mounted grab rails at the lowered wash basin.
    • The wash basin(s) tap type is push.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.

Other Floors (Store)

  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located in the left hand corner, at the rear of the store.
  • Signs indicating the location of the stairs are not available from the entrance.
  • There are manual, heavy, double doors to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are levels 1, 3 and 4.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • Stairs View
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are not provided on landings.
    • The lighting levels at the steps are good.

Travelator(s) (Market Hall - Level 3 to Self-serve, Checkouts and Exit - Level 1)

  • Travelators can be used to access other floors.
  • The travelator(s) is/are located beyond the exit to Market Hall.
  • The travelators only go down.
  • The floors which are accessible by travelator(s) are level 3 and level 1.
  • The foot and head of the travelator(s) are not clearly marked.
  • There is a bollard at the head of the travelator(s).
  • The lighting levels at the travelator(s) are good.

Area (Self-Serve - Level 1)

  • Access and Circulation View
    • There is step-free access throughout the area.
    • There are not doors in corridors/walkways which have to be opened manually.
    • The type of flooring in corridors/walkways is concrete.
    • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
    • The majority of aisle widths are over 200cm.
    • The majority of routes between products are over 120cm.
    • There is good colour contrast between the walls and floor in the majority of corridors/walkways.
    • There is a mixture of seating with and without armrests at the resting points.
    • There is a/are designated information point(s) available in this area.
    • There is a/are touchscreen(s) available at the designated information point(s).
    • Some of the designated information points are staffed.
    • The lighting levels in this area are varied.
  • Signage View
    • Wayfinding signage is provided.
    • The overhead directional signage is white lettering on a blue background.
    • The colour, design and typeface of signs is consistent throughout the building.
    • Dementia friendly signage is not provided.
  • Audio View
    • This venue does play background music in public areas.
    • Music is played throughout the Self-Serve area.
    • There is not a hearing assistance system in the public areas of the building.
  • Comments View
    • The height of the Information desks touchscreens are between 120cm and 150cm.
    • The height of the staffed Information desk is 92cm.
    • The desk has a detachable card reader.

Checkouts (Level 1)

  • The checkouts are located beyond the Self-Serve area.
  • There is step-free access to the checkouts.
  • There is a clear unobstructed route to the checkouts.
  • Checkouts are clearly signed.
  • The lighting levels at the checkouts are good.
  • There is a/are self service till(s), high activity till(s) and checkout(s).
  • The height of the checkout(s) is/are 101cm.
  • The height of the high activity till(s) is/are 91cm.
  • Staff can provide assistance with using the self service till(s).
  • There is a hearing assistance system at the checkouts.
  • The following checkouts have a sound enhancement system; all checkouts and high activity tills.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing system.
  • The chip & pin card machines are accessible from the checkouts (portable).
  • Comments View
    • The high activity tills are called 'Yellow Bag Checkout'. You are allowed a maximum of 15 items at this checkout.
    • The height of the self-service 'Express' counter is 60cm.
    • All tills have a detachable card reader.

Food Market (Swedish Food Market - Level 1)

  • Inside Access View
    • There is step-free access throughout the aisles.
    • The majority of aisles have a clear width of 120cm+ and are clear of obstructions.
    • The flooring throughout the aisles is vinyl.
    • There is some flooring in aisles with a very shiny finish which could cause issues with glare or be perceived as slippery.
    • There is good colour contrast between the walls and floor in the majority of areas.
    • Background music is not played.
    • The lighting levels are good.
  • Checkout(s) View
    • There are 2 checkouts available within the shop.
    • There is step-free access to the checkout(s).
    • There is a clear unobstructed route to the checkout(s).
    • The checkout(s) is/are clearly signed.
    • The lighting levels at the checkouts are good.
    • There is a/are checkout(s).
    • The height of the checkout(s) is/are 91cm.
    • Staff can provide assistance with using the self service till(s).
    • There is a hearing assistance system at the checkout(s).
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing system.
    • The chip & pin card machines are accessible from the checkout(s) (portable).

Eating and Drinking (Bistro - Level 1)

  • The following information is for the café.
  • Location and Access View
    • The café is located after the checkouts on level 1.
    • There is step-free access to the café.
    • There is step-free access within the café.
    • There is ample room for a wheelchair user to manoeuvre.
    • The type of flooring in this area is vinyl.
    • The lighting levels are good.
  • Service and Menus View
    • Full table service is not available.
    • Food and/or drinks are ordered from the service counter.
    • Food and/or drinks can be brought to the table.
    • This area does play background music.
    • Wifi is available within this area.
    • Plastic/takeaway cups are available.
    • Plastic/takeaway cutlery is available.
    • Drinking straws are available.
    • There are menu boards/signs available.
    • Menus are not available in Braille.
    • Menus are not available in large print.
    • Picture menus are not available.
    • Menus are presented in contrasting colours.
    • Menus are clearly written.
    • Food allergy information is available on touchscreen tablets.
    • The type of food served here is hot dogs, veggie hot dogs, meatballs, fries and doughnuts.
  • Counter View
    • The height of the service counter is 81cm .
    • There is not a lowered section of the counter.
    • There is a hearing assistance system .
    • The system is a fixed loop.
    • The hearing assistance system is not signed.
    • Staff are trained to use the hearing system.
  • Seating Area View
    • No tables are permanently fixed.
    • The nearest table is approximately 1m from the entrance/opening.
    • The nearest table is approximately 10m from the till/counter.
    • The standard height for tables is 101cm.

Play Area (Småland)

  • The play area is located on level 1, to the right past the checkouts, or to the left when entering the Customer Services and Returns entrance.
  • The play area is free of charge.
  • The play area offers inclusive play.
  • There is step-free access to the play area.
  • There is a clear unobstructed route to the play area.
  • The play area is clearly signed.
  • The play area counter is at a height of 106cm.
  • There is not a lowered section of the play area counter.
  • There is a hearing assistance system at the play area counter.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing system.
  • There is step-free access within the play area.
  • There is not an/are not accessible toilet(s) available within the play area.
  • There are standard toilets available within the play area.
  • There are not ambulant cubicles available in the standard toilets.
  • Baby change facilities are not available within the play area.
  • Comments View
    • At the time of the survey (February 2022) the play area was not operating due to Covid restrictions.

Standard Toilet(s) (Småland)

  • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located to the right as you enter Småland.
    • The female and male toilets are approximately 8m (8yd 2ft) from the Småland entrance.
    • There is step-free access into the female and male toilet(s).
    • There is pictorial and written text signage on or near the toilet door.
    • There is not a lowered urinal in the male toilet(s).
    • An ambulant toilet with wall-mounted grab rails is not available.
    • There is a lowered wash basin.
    • The height of the lowered wash basin is 65cm.
    • There are no vertical wall-mounted grab rails at the lowered wash basin.
    • The wash basin(s) tap type is push.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.

Approach (Customer Services and Returns - Level 1)

  • Approach View
    • The surface of the approach is concrete.
    • There is a/are fixed bollard(s) on the approach.
    • The minimum width between the bollards/wall is 140cm.
    • The bollard(s) does/do not have a good colour contrast to prevent them being hazardous to visually impaired people.
    • There is step-free access on the approach.

Outside Access (Customer Services and Returns - Level 1)

  • This information is for the entrance located off the multi-storey car park on level 1.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are single width.
  • The width of the door opening is 135cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are single width.
  • The width of the door opening is 135cm.
  • There is not a member of staff available for assistance at this entrance.

Counter (Customer Services and Returns)

  • Counter View
    • The counter is located on level 1.
    • The counter is approximately 11m (12yd 1in) from the Customer Services and Returns entrance.
    • The counter is clearly visible from the entrance.
    • There is step-free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is not placed in front of a background which is patterned.
    • The lighting levels at the counter are good.
    • The height of the counter is 103cm.
    • There is sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • The height of the lowered section at the counter is 61cm.
    • There is sufficient space to write or sign documents on the lowered section of the counter.
    • There is not a clear knee recess beneath the low/lowered section of the counter.
    • The counter is staffed.
    • There is a hearing assistance system at the counter.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing system.
    • There is a touch screen.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided near the counter.
    • The type of flooring in this area is concrete.
  • Seating Area View
    • There is a seating area close to the counter.
    • Access to the seating area is unobstructed.
    • There is a mixture of seating with and without armrests.
    • There is sufficient space for a wheelchair user to use the seating area.
  • Comments View
    • There is a touchscreen to collect a ticket for a place in the queue for the Customer Services and Returns counter.
    • The height of the touchscreen is between 105cm and 125cm.
    • There is an accessible play point next to the seating area.

Counter (Collection Point)

  • Counter View
    • The counter is located to the right as you enter the Customer Services and Returns entrance.
    • The counter is approximately 11m (12yd 1in) from the Customer Services and Returns entrance.
    • The counter is clearly visible from the entrance.
    • There is step-free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is not placed in front of a background which is patterned.
    • The lighting levels at the counter are good.
    • The height of the counter is 102cm.
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is a hearing assistance system at the counter.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing system.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided near the counter.
    • The type of flooring in this area is concrete.
  • Seating Area View
    • There is a seating area close to the counter.
    • Access to the seating area is unobstructed.
    • There are sofas only.
    • There is sufficient space for a wheelchair user to use the seating area.
  • Comments View
    • There is an accessible play point next to the seating area.

Counter (Delivery Service)

  • Counter View
    • The counter is located to the right as you enter the Customer Services and Returns entrance .
    • The counter is approximately 12m (13yd 4in) from the Customer Services and Returns entrance.
    • The counter is clearly visible from the entrance.
    • There is step-free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is not placed in front of a background which is patterned.
    • The lighting levels at the counter are good.
    • The height of the counter is 102cm.
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is a hearing assistance system at the counter.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing system.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided near the counter.
    • The type of flooring in this area is concrete.
  • Seating Area View
    • There is a seating area close to the counter.
    • Access to the seating area is unobstructed.
    • There are sofas only.
    • There is sufficient space for a wheelchair user to use the seating area.
  • Comments View
    • The height of the Hertz Rent a Van touchscreen is between 105cm and 120cm.
    • The seating area is shared with Collections.

Accessible Toilet(s) (Level 1)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is not for the sole use of disabled people.
    • This accessible toilet is located next to the exit on level 1.
    • This accessible toilet is approximately 39m (42yd 1ft) from the Customer Services and Returns entrance.
    • There is step-free access into the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards (automatically).
    • The door is push pad or push button activated.
    • The push pad or push button is 92cm from floor level.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 85cm.
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 186cm x 205cm (6ft 1in x 6ft 9in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 130cm (4ft 3in).
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are non-infectious waste and female sanitary disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 145cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 94cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is fair.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is fair.
    • The lighting levels are good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 90cm (2ft 11in).
  • Comments View
    • The height of the push pad to exit is 90cm.

Standard Toilet(s) (Level 1)

  • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located on level 1, next to Småland.
    • The female toilet(s) is/are approximately 45m (49yd 8in) from the Customer Services and Returns entrance.
    • There is step-free access into the female toilet(s).
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet with wall-mounted grab rails is not available.
    • There is a lowered wash basin.
    • The height of the lowered wash basin is 80cm.
    • There are no vertical wall-mounted grab rails at the lowered wash basin.
    • The wash basin(s) tap type is push.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located on level 1, next to Småland.
    • The male toilet(s) is/are approximately 45m (49yd 8in) from the Customer Services and Returns entrance.
    • There is step-free access into the male toilet(s).
    • There is pictorial signage on or near the toilet door.
    • There is a lowered urinal.
    • The height of the lowered urinal is 56cm.
    • There are no vertical wall-mounted grab rails at the lowered urinal.
    • The lowered urinal does not contrast visually with the wall.
    • There is sufficient space for a wheelchair in front of the lowered urinal (90cm x 140cm).
    • An ambulant toilet with wall-mounted grab rails is not available.
    • There is a lowered wash basin.
    • The height of the lowered wash basin is 80cm.
    • There are no vertical wall-mounted grab rails at the lowered wash basin.
    • The wash basin(s) tap type is push.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the store.
    • Baby change facilities are located in the female and male standard toilets.
    • There is step-free access into the baby change facilities.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 88cm.

Parent and Baby Room (Level 1)

  • There is a parent and baby room for public use.
  • The parent and baby room is located next to the exit on level 1.
  • The parent and baby room is approximately 40m from the Customer Services and Returns entrance.
  • There is step-free access into the parent and baby room.
  • Staff do not need to be notified for use of the room.
  • There is pictorial signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 98cm (3ft 3in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 80cm.
  • The wash basin tap type is push.
  • There is a/are chair(s) in the parent and baby room.
  • There is a chair with armrests on both sides.
  • There is not a toilet in the parent and baby room.
  • There is not a flashing fire alarm beacon within the room.
  • The lighting levels are good.
  • Comments View
    • There is an overhead lowered hoist that covers all areas of the room.
    • There is an adjustable height wall mounted changing bench.
    • There is a wide paper towel dispenser. The height of the towel dispenser is 115cm.

Exit (Level 1)

  • Exit View
    • This information is for the exit located beyond the checkouts.
    • The exit area/door is clearly signed internally.
    • The exit is step-free.
    • There is a canopy or recess which provides weather protection at this exit.
    • The exit door(s) does not/do not contrast visually with its immediate surroundings.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 250cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 250cm.
    • There is not a member of staff available for assistance at this exit.

Parking (Click and Collect Waiting Area - Level 0)

  • Parking View
    • The car park is located on level 0.
    • The car park type is multi storey.
    • Parking areas are well lit.
    • The car park does have a height restriction barrier.
    • The car park does have a barrier control system.
    • The car park surface is tarmac.
    • The car park surface is well maintained and easy to travel on.
    • There is not a/are not Blue Badge parking bay(s) available.
    • Clearly marked/signposted parent and child parking bays are not available.
    • All parking spaces are provided on a first come first served basis.
  • Paying View
    • There are no parking charges for the car park.
  • Comments View
    • The dimensions of the parking bays is 250cm by 462cm.
    • Orders are collected by opening the Ready for Collection email and following the check-in prompts.
    • Customers wait with their vehicle for a member of staff to bring their order to their bay.
    • If customers are having trouble checking in via the email they can call 020 3645 0180 and follow the prompts.
    • Customers are advised which bay to use.
    • The parking bays are clearly signed.