Skip to main content

IKEA - Warrington

Gemini Retail Park, 910 Europa Boulevard, Warrington, WA5 7TY

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Getting Here

Getting Help and Assistance

  • Store Information View
    • Please click here for opening times and services available in this store.
    • Site maps are available within the store.
    • There is an assistive shopping service available within the store upon request.
    • There is not a/are not order and collection point(s) within the store.
    • The order and collection point(s) is/are located In the car park in front of the store.
    • There is a Pick and Delivery Service available within the store.
    • The Pick and Delivery Service is located at the Home Delivery desk.
    • There are additional charges for the Pick and Delivery Service.
    • Wheelchairs are available to borrow within the store.
    • To obtain loan wheelchairs please contact a member of staff on arrival.
    • There is not a Safe/Quiet Place available within the store.
    • Wifi is available throughout the store.
    • Documents/information can be provided in; large print on request.
    • There is not an assistance dog toilet or toileting area at the store/nearby.
    • Water bowls for assistance dogs are available.
    • There is an/are accessible toilet(s) available within the store.
    • There is not a Changing Places facility available within the store.
    • The order and collection point is located at the IKEA Warrington External Collection Point.
      The Collection Point is located a short distance from the store.
      The postcode for the Collection Point is WA5 7VW.
  • Staff Information View
    • There is a member of staff trained in British Sign Language.

Parking

  • Parking View
    • The store does have its own parking facilities.
    • The car park is located in front of the store.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • The car park surface is well maintained and easy to travel on.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 10+ designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 500cm (7ft 7in x 16ft 5in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • Clearly marked/signposted parent and child parking bays are available.
    • All parking spaces are provided on a first come first served basis.
  • Paying View
    • There are no parking charges for the car park.
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The entrance is clearly visible from the car park.
    • The surface on the approach to the entrance is block paving.
    • There is not a road to cross between the car park and the entrance.
    • The nearest designated Blue Badge parking bay is approximately 15m (16yd 1ft) from the main entrance.
  • Drop-off Point(s) View
    • There is not a/are not clearly marked drop-off point(s).
  • Comments View
    • Within the car park there are 4 electric car charging points.

Approach

  • Approach View
    • The surface of the approach is block paving.
    • There is step-free access on the approach.
  • Ramp/Slope View
    • There is a slope with a very easy incline.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the store.
  • The entrance area/door is not clearly signed.
  • There is step-free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) by revolving.
  • The width of the door opening is 220cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a member of staff available for assistance at this entrance.

Outside Access (Accessible Entrance)

  • This information is for the entrance located at the front of the store, adjacent to the main entrance.
  • The entrance area/door is not clearly signed.
  • There is step-free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (away from you).
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 75cm from floor level.
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 91cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a member of staff available for assistance at this entrance.

Entrance Foyer

  • Foyer View
    • There is step free access within the foyer.
    • The type of flooring in this area is tiles.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • Wayfinding signage is provided.
    • The foyer does not play background music.
    • There are sofas only in the foyer.
    • There is a store host available within the foyer.
    • The lighting levels are good.
    • To the rear of the entrance foyer there is level access through to the Restaurant.
  • Play Area (Småland) View
    • There is not a play area within the entrance foyer.

Play Area (Småland)

  • The play area is located to the right as you enter the store.
  • The play area is free of charge.
  • The play area offers inclusive play.
  • There is step-free access to the play area.
  • There is a clear unobstructed route to the play area.
  • The play area is clearly signed.
  • The play area counter is at a height of 113cm.
  • There is not a lowered section of the play area counter.
  • There is a hearing assistance system at the play area counter.
  • The type of system is a portable loop.
  • The hearing system is available only on request.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing system.
  • There is step-free access within the play area.
  • Within the play area there is a ramp/slope to access to ball pit.
    There is a small 6cm lip on the soft mat section leading from the floor area.
  • There is not an/are not accessible toilet(s) available within the play area.
  • There are standard toilets available within the play area.
  • There are not ambulant cubicles available in the standard toilets.
  • Baby change facilities are not available within the play area.
  • Comments View
    • The play area is restricted to children aged 3 to 10.
    • There is a maximum play time of 45 minutes per visit.
    • Parents are issued with a caller ID badge to notify when time has lapsed.

Accessible Toilet(s) (Entrance Foyer)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • This accessible toilet is located to the right as you enter the entrance foyer.
    • This accessible toilet is approximately 25m (27yd 1ft) from the accessible entrance.
    • There is step-free access into the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 86cm.
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 196cm x 275cm (6ft 5in x 9ft).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 127cm (4ft 2in).
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are general waste (with no lid), general domestic waste and female sanitary disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is a shelf next to the toilet.
    • The shelf is at a height of 120cm.
    • The toilet has a backrest and a cistern.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 72cm (2ft 4in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 100cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 110cm (3ft 7in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.

Standard Toilet(s) (Entrance Foyer)

  • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located to the right of the entrance foyer.
    • The female and male toilets are approximately 20m (21yd 2ft) from the accessible entrance.
    • There is step-free access into the female and male toilet(s).
    • There is pictorial signage on or near the toilet door.
    • There is a lowered urinal in the male toilet(s).
    • The height of the lowered urinal is 38cm.
    • There are no vertical wall-mounted grab rails at the lowered urinal.
    • The lowered urinal does contrast visually with the wall.
    • There is sufficient space for a wheelchair in front of the lowered urinal (90cm x 140cm).
    • An ambulant toilet with wall-mounted grab rails is not available.
    • There is a lowered wash basin.
    • The height of the lowered wash basin is 72cm.
    • There are no vertical wall-mounted grab rails at the lowered wash basin.
    • The wash basin(s) tap type is sensor.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the store.
    • Baby change facilities are located in the female and male standard toilets.
    • There is step-free access into the baby change facilities.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 100cm.

Parent and Baby Room (Entrance Foyer)

  • There is a parent and baby room for public use.
  • The parent and baby room is located to the right of the entrance foyer.
  • The parent and baby room is approximately 20m from the accessible entrance.
  • There is step-free access into the parent and baby room.
  • Staff do not need to be notified for use of the room.
  • There is pictorial signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 84cm (2ft 9in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 74cm.
  • The wash basin tap type is lever.
  • There is a/are chair(s) in the parent and baby room.
  • There is a chair with armrests on both sides.
  • There is not a toilet in the parent and baby room.
  • There is not a flashing fire alarm beacon within the room.
  • The lighting levels are good.

Access to (the Showroom, Market Hall and Fika Café)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located ahead as you enter the entrance foyer.
    • The stairs are approximately 10m from the accessible entrance.
    • The stairs are clearly visible from the entrance.
    • The floors which are accessible by stairs are levels 0 and 1.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • The steps have tactile paving at the top and bottom.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a second lower handrail.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are good.
  • Escalator(s) View
    • Escalators can be used to access other floors.
    • The escalator(s) is/are located ahead as you enter the entrance foyer.
    • The escalator(s) is/are clearly visible from the entrance.
    • The escalators only go up.
    • The floors which are accessible by escalator(s) are levels 0 and 1.
    • The escalator(s) steps are clearly marked.
    • The foot and head of the escalator(s) are not clearly marked.
    • The lighting levels at the escalator(s) are good.
  • Lift View
    • There is a lift for public use.
    • The lift is located on the right of the entrance foyer.
    • The lift is clearly visible from the entrance.
    • The lift is approximately 20m (21yd 2ft) from the accessible entrance.
    • The lift is a standard lift.
    • A member of staff does not need to be notified for use of the lift.
    • The floors which are accessible by this lift are levels 0 and 1.
    • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
    • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
    • Lift doors do contrast visually with lift lobby walls.
    • The external controls for the lift are within 90cm - 110cm from the floor.
    • The colour contrast between the external lift controls and the control plate is fair.
    • The colour contrast between the external lift control plate and the wall is good.
    • The clear door width of the lift is 141cm (4ft 8in).
    • The dimensions of the lift are 167cm x 270cm (5ft 6in x 8ft 10in).
    • There are separate entry and exit doors in the lift.
    • There is not a mirror to aid reversing out of the lift.
    • There is a list of floor services available within the lift.
    • The lift does have a visual floor indicator.
    • The lift does have an audible announcer.
    • The internal controls for the lift are within 90cm - 120cm from the floor.
    • There is not a hearing loop system.
    • The lift does not have Braille markings.
    • The lift does have tactile markings.
    • The lighting levels in the lift are good.

Area (Showroom)

  • Access and Circulation View
    • There is step-free access throughout the area.
    • There are not doors in corridors/walkways which have to be opened manually.
    • The type of flooring in corridors/walkways is vinyl.
    • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
    • The majority of aisle widths are over 200cm.
    • The majority of routes between products are over 120cm.
    • There is a shortcut from Kitchens to Bedding.
      There is a shortcut from Children's IKEA to Bathrooms.
    • The majority of shortcut widths are over 120cm.
    • There is good colour contrast between the walls and floor in the majority of corridors/walkways.
    • There is a/are regular resting points available in this area.
    • There is a mixture of seating with and without armrests at the resting points.
    • There is a/are designated information point(s) available in this area.
    • There touchscreen(s) available at the designated information point(s).
    • Some of the designated information points are staffed.
    • There are planning area(s) available within this area.
    • Accessible play points are available in this area.
    • The lighting levels in this area are varied.
  • Signage View
    • Wayfinding signage is provided.
    • There is overhead signage with white text on a blue background.
      There are overhead directional arrows projected onto the floor.
    • The colour, design and typeface of signs is consistent throughout the building.
    • Dementia friendly signage is not provided.
  • Audio View
    • This venue does play background music in public areas.
    • Music is played throughout the Showroom.
    • There is a hearing assistance system in the public areas of the building.
    • The system is a portable loop.
    • There are portable loops available at the Information Points. The hearing loops were not clearly signed.

Planning Area (Living Room Storage)

  • The planning area is located in the Showroom, to the left of the main walkway.
  • There is step-free access to the planning area.
  • There is a clear unobstructed route to the planning area.
  • The lighting levels in the planning area are good.
  • The height(s) of the counter(s) is/are medium height (77cm - 109cm) .
  • The standard height for desks is 100cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • There is not a/are not height adjustable desk(s) available.
  • There is not a hearing assistance system in the planning area.
  • There is sufficient space for a wheelchair user to use the planning area.
  • There is not a privacy room/area available.
  • On screen BSL interpreters are not available.

Planning Area (Kitchen)

  • The planning area is located in the Showroom, to the left of the main walkway.
  • There is step-free access to the planning area.
  • There is a clear unobstructed route to the planning area.
  • The lighting levels in the planning area are good.
  • The height(s) of the counter(s) is/are low (76cm or lower) and medium height (77cm - 109cm) .
  • The distance between the floor and the lowest desk is 74cm.
  • The standard height for desks is 74cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • There is not a/are not height adjustable desk(s) available.
  • There is not a hearing assistance system in the planning area.
  • The seats do not have armrests.
  • There is sufficient space for a wheelchair user to use the planning area.
  • There is not a privacy room/area available.
  • On screen BSL interpreters are not available.

Planning Area (PAX Bedroom Storage)

  • The planning area is located in the Showroom, to the left of the main walkway.
  • There is step-free access to the planning area.
  • There is a clear unobstructed route to the planning area.
  • The lighting levels in the planning area are varied.
  • The height(s) of the counter(s) is/are medium height (77cm - 109cm) .
  • The standard height for desks is 90cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • There is not a/are not height adjustable desk(s) available.
  • There is not a hearing assistance system in the planning area.
  • The hearing assistance system is not signed.
  • There are bar type stools only.
  • There is sufficient space for a wheelchair user to use the planning area.
  • There is not a privacy room/area available.
  • On screen BSL interpreters are not available.

Area (Market Hall)

  • Access and Circulation View
    • There is step-free access throughout the area.
    • There are not doors in corridors/walkways which have to be opened manually.
    • The type of flooring in corridors/walkways is vinyl.
    • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
    • The majority of aisle widths are over 200cm.
    • The majority of routes between products are over 120cm.
    • There is a shortcut from Bathroom to Children's IKEA.
    • The majority of shortcut widths are over 120cm.
    • There is good colour contrast between the walls and floor in the majority of corridors/walkways.
    • There are regular resting points available in this area.
    • There is a mixture of seating with and without armrests at the resting points.
    • There is a/are designated information point(s) available in this area.
    • There is a/are touchscreen(s) available at the designated information point(s).
    • Some of the designated information points are staffed.
    • The lighting levels in this area are good.
  • Signage View
    • Wayfinding signage is provided.
    • There is overhead signage with white lettering on a blue background.
      Overhead directional signage is projected on the floor.
    • The colour, design and typeface of signs is consistent throughout the building.
    • Dementia friendly signage is not provided.
  • Audio View
    • This venue does not play background music in public areas.
    • There is not a hearing assistance system in the public areas of the building.

Eating and Drinking (Fika Café)

  • The following information is for the café.
  • Location and Access View
    • The café is located in the Market Hall.
    • There is step-free access to the café.
    • There is ample room for a wheelchair user to manoeuvre.
    • The type of flooring in this area is vinyl.
    • The lighting levels are varied.
  • Service and Menus View
    • Full table service is not available.
    • Food and/or drinks are ordered from the service counter.
    • Food and/or drinks can be brought to the table.
    • This area does not play background music.
    • Wifi is available within this area.
    • Plastic/takeaway cups are not available.
    • Plastic/takeaway cutlery is not available.
    • Drinking straws are available.
    • There are menu boards/signs available.
    • Menus are not available in Braille.
    • Menus are not available in large print.
    • Picture menus are not available.
    • Menus are presented in contrasting colours.
    • Menus are clearly written.
    • Food allergy information is available on hand held menus.
    • The type of food served here is cold snacks.
  • Counter View
    • The height of the service counter is 91cm .
    • There is not a lowered section of the counter.
    • There is not a hearing assistance system .
  • Seating Area View
    • Some tables are permanently fixed.
    • No chairs are permanently fixed.
    • Some chairs have armrests on both sides.
    • The nearest table is approximately 1m from the entrance/opening.
    • The nearest table is approximately 2m from the till/counter.
    • The distance between the floor and the lowest table is 42cm.
    • The distance between the floor and the highest table is 72cm.
    • The standard height for tables is 72cm.
  • Comments View
    • At time of survey revisit the Fika café was closed due to Covid but will be re-opening in March 2022.

Accessible Toilet(s) (Cookshop Department /Fika Café - Female)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • This accessible toilet is located in the female standard toilets.
    • There is step-free access into the accessible toilet.
  • Features and Dimensions View
    • This is not a shared toilet.
    • There are separate female and male accessible toilets.
    • A key is not required for the accessible toilet.
    • There is no signage on or near the toilet door.
    • The door opens outwards.
    • The door is light.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 100cm.
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 160cm x 222cm (5ft 3in x 7ft 3in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has not got a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 90cm (2ft 11in).
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 126cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is not a mirror.
    • There is a shelf next to the toilet.
    • The shelf is at a height of 130cm.
    • The toilet has a lid.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 90cm (2ft 11in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 72cm (2ft 4in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 91cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 103cm (3ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is poor.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is fair.
    • The lighting levels are good.

Accessible Toilet(s) (Cookshop Department /Fika Café - Male)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • This accessible toilet is located in the male standard toilets.
    • There is step-free access into the accessible toilet.
  • Features and Dimensions View
    • This is not a shared toilet.
    • There are separate male and female accessible toilets.
    • A key is not required for the accessible toilet.
    • There is no signage on or near the toilet door.
    • The door opens outwards.
    • The door is light.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 99cm.
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 162cm x 222cm (5ft 4in x 7ft 3in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has not got a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 92cm (3ft).
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are not available in the toilet.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is not a mirror.
    • There is a shelf next to the toilet.
    • The shelf is at a height of 129cm.
    • The toilet has a backrest and a cistern.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 90cm (2ft 11in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 72cm (2ft 4in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 100cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 120cm (3ft 11in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is poor.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is fair.
    • The lighting levels are good.

Standard Toilet(s) (Cookshop Department/Fika Café)

  • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located adjacent to Fika Cafe.
    • There is step-free access into the female and male toilet(s).
    • There is pictorial signage on or near the toilet door.
    • There is a lowered urinal in the male toilet(s).
    • The height of the lowered urinal is 38cm.
    • There are no vertical wall-mounted grab rails at the lowered urinal.
    • The lowered urinal does contrast visually with the wall.
    • There is sufficient space for a wheelchair in front of the lowered urinal (90cm x 140cm).
    • An ambulant toilet with wall-mounted grab rails is not available.
    • There is a lowered wash basin.
    • The height of the lowered wash basin is 67cm.
    • There are no vertical wall-mounted grab rails at the lowered wash basin.
    • The wash basin(s) tap type is sensor.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.

Parent and Baby Room (Cookshop Department/Fika Café)

  • There is a parent and baby room for public use.
  • The parent and baby room is located adjacent to Fika Café.
  • There is step-free access into the parent and baby room.
  • Staff do not need to be notified for use of the room.
  • There is pictorial signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 94cm (3ft 1in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 84cm.
  • The wash basin tap type is sensor.
  • There is a/are chair(s) in the parent and baby room.
  • There is not a chair with armrests on both sides.
  • There is not a toilet in the parent and baby room.
  • There is not a flashing fire alarm beacon within the room.
  • The lighting levels are good.

Access to (the Restaurant and Lower Market Hall)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located at the end of the Market Hall.
    • The floors which are accessible by stairs are levels 1 and 0.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a second lower handrail.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are good.
  • Travelator(s) View
    • Travelators can be used to access other floors.
    • The travelator(s) is/are located at the end of the Market Hall.
    • The travelators go both up and down.
    • The floors which are accessible by travelator(s) are levels 1 and 0.
    • The foot and head of the travelator(s) are clearly marked.
    • There is a bollard at the head of the travelator(s).
    • The lighting levels at the travelator(s) are good.
  • Lift View
    • There is a lift for public use.
    • The lift is located at the end of Market Hall, adjacent to the travelator.
    • The lift is a standard lift.
    • A member of staff does not need to be notified for use of the lift.
    • The floors which are accessible by this lift are levels 1 and 0.
    • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
    • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
    • Lift doors do contrast visually with lift lobby walls.
    • The external controls for the lift are within 90cm - 110cm from the floor.
    • The colour contrast between the external lift controls and the control plate is good.
    • The colour contrast between the external lift control plate and the wall is good.
    • The clear door width of the lift is 145cm (4ft 9in).
    • The dimensions of the lift are 145cm x 290cm (4ft 9in x 9ft 6in).
    • There are separate entry and exit doors in the lift.
    • There is not a mirror to aid reversing out of the lift.
    • There is not a list of floor services available within the lift.
    • The lift does have a visual floor indicator.
    • The lift does not have an audible announcer.
    • The internal controls for the lift are within 90cm - 120cm from the floor.
    • There is not a hearing loop system.
    • The lift does have Braille markings.
    • The lift does have tactile markings.
    • The lighting levels in the lift are good.

Eating and Drinking (Restaurant)

  • The following information is for the restaurant.
  • Location and Access View
    • The restaurant is located by the entrance to lower Market Place.
    • There is step-free access to the restaurant.
    • There is step-free access within the restaurant.
    • There is ample room for a wheelchair user to manoeuvre.
    • The type of flooring in this area is laminate.
    • The lighting levels are varied.
  • Service and Menus View
    • Full table service is not available.
    • Food and/or drinks are ordered from the service counter.
    • Food and/or drinks can be brought to the table.
    • This area does not play background music.
    • Wifi is available within this area.
    • Plastic/takeaway cups are not available.
    • Plastic/takeaway cutlery is not available.
    • Drinking straws are available.
    • There are wall menus available.
    • Menus are not available in Braille.
    • Menus are not available in large print.
    • Picture menus are not available.
    • Menus are presented in contrasting colours.
    • Menus are clearly written.
    • Food allergy information is available on fixed boards.
    • The type of food served here is hot and cold meals and snacks.
  • Counter View
    • The height of the service counter is 90cm .
    • There is not a lowered section of the counter.
    • There is a counter/tray rail at a height of 85cm to allow a disabled person to manoeuvre a tray.
    • There is not a hearing assistance system .
  • Seating Area View
    • Some tables are permanently fixed.
    • Some chairs are permanently fixed.
    • Some chairs have armrests on both sides.
    • The nearest table is approximately 10m from the entrance/opening.
    • The nearest table is approximately 5m from the till/counter.
    • The distance between the floor and the lowest table is 50cm.
    • The distance between the floor and the highest table is 101cm.
    • The standard height for tables is 72cm.
  • Comments View
    • There is a baby food warming area.
    • The height of the counter is 90cm.
    • The height to the microwave controls is 145cm.
    • There is level access to a breastfeeding privacy area at the rear of the Restaurant.

Accessible Toilet(s) (Restaurant)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is not for the sole use of disabled people.
    • This accessible toilet is located to the right as you enter the restaurant.
    • There is step-free access into the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 88cm.
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 200cm x 250cm (6ft 7in x 8ft 2in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has not got a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 130cm (4ft 3in).
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and general domestic waste disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 88cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is a shelf next to the toilet.
    • The shelf is at a height of 128cm.
    • The toilet has a backrest and a cistern.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 90cm (2ft 11in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 72cm (2ft 4in).
    • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 100cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 122cm (4ft).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is fair.
    • The lighting levels are good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 96cm (3ft 2in).

Standard Toilet(s) (Restaurant)

  • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located to the right as you enter the Restaurant.
    • There is step-free access into the female and male toilet(s).
    • There is pictorial signage on or near the toilet door.
    • There is not a lowered urinal in the male toilet(s).
    • An ambulant toilet with wall-mounted grab rails is available.
    • There are horizontal grab rails on both sides of the seat.
    • There is a lowered wash basin.
    • The height of the lowered wash basin is 72cm.
    • There are no vertical wall-mounted grab rails at the lowered wash basin.
    • The wash basin(s) tap type is sensor.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the store.
    • Baby change facilities are located in the female and male standard toilets.
    • There is step-free access into the baby change facilities.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 95cm.

Parent and Baby Room (Restaurant)

  • There is a parent and baby room for public use.
  • The parent and baby room is located ahead and to the right as you enter the restaurant.
  • There is step-free access into the parent and baby room.
  • Staff do not need to be notified for use of the room.
  • There is pictorial signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 98cm (3ft 3in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 88cm.
  • The wash basin tap type is sensor.
  • There is/are not chair(s) in the parent and baby room.
  • There is not a toilet in the parent and baby room.
  • There is not a flashing fire alarm beacon within the room.
  • The lighting levels are good.

Area (Lower Market Hall)

  • Access and Circulation View
    • There is step-free access throughout the area.
    • There are not doors in corridors/walkways which have to be opened manually.
    • The type of flooring in corridors/walkways is vinyl.
    • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
    • The majority of aisle widths are over 200cm.
    • The majority of routes between products are over 120cm.
    • There is good colour contrast between the walls and floor in the majority of corridors/walkways.
    • There is a/are regular resting points available in this area.
    • There is a mixture of seating with and without armrests at the resting points.
    • There is a/are designated information point(s) available in this area.
    • There touchscreen(s) available at the designated information point(s).
    • Some of the designated information points are staffed.
    • There planning area(s) available within this area.
    • Accessible play points available in this area.
    • The lighting levels in this area are good.
  • Signage View
    • Wayfinding signage is provided.
    • There is overhead signage with white text on a blue background.
      There is directional signage projected onto the floor.
    • The colour, design and typeface of signs is consistent throughout the building.
    • Dementia friendly signage is not provided.
  • Audio View
    • This venue does not play background music in public areas.
    • There is not a hearing assistance system in the public areas of the building.

Area (Self-serve)

  • Access and Circulation View
    • There is step-free access throughout the area.
    • There are not doors in corridors/walkways which have to be opened manually.
    • The type of flooring in corridors/walkways is concrete.
    • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
    • The majority of aisle widths are over 200cm.
    • The majority of routes between products are over 120cm.
    • There is good colour contrast between the walls and floor in all areas.
    • There regular resting points available in this area.
    • There is a/are designated information point(s) available in this area.
    • There is a/are touchscreen(s) available at the designated information point(s).
    • Some of the designated information points are staffed.
    • There planning area(s) available within this area.
    • Accessible play points available in this area.
    • The lighting levels in this area are good.
  • Signage View
    • Wayfinding signage is provided.
    • There is overhead directional signage with white text on a blue background. There is overhead location signage with white text on a red background.
    • The colour, design and typeface of signs is consistent throughout the building.
    • Dementia friendly signage is not provided.
  • Audio View
    • This venue does not play background music in public areas.
    • There is not a hearing assistance system in the public areas of the building.

Checkouts

  • The checkouts are located just beyond the Self-serve area.
  • There is step-free access to the checkouts.
  • There is a clear unobstructed route to the checkouts.
  • Checkouts are clearly signed.
  • The lighting levels at the checkouts are good.
  • There is a/are self service till(s) and checkout(s).
  • The height of the checkout(s) is/are 97cm.
  • Staff can provide assistance with using the self service till(s).
  • There is a hearing assistance system at the checkouts.
  • The following checkouts have a sound enhancement system; all checkouts.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are not trained to use the hearing system.
  • The chip & pin card machines are accessible from the checkouts (portable).

Food Market (Swedish Food Market)

  • Inside Access View
    • There is step-free access throughout the aisles.
    • The majority of aisles have a clear width of 120cm+ and are clear of obstructions.
    • The flooring throughout the aisles is vinyl.
    • There is flooring in aisles with a very shiny finish which could cause issues with glare or be perceived as slippery.
    • There is good colour contrast between the walls and floor in all areas.
    • Background music is not played.
    • The lighting levels are good.
  • Checkout(s) View
    • There are 2 checkouts available within the shop.
    • There is step-free access to the checkout(s).
    • There is a clear unobstructed route to the checkout(s).
    • The checkout(s) is/are clearly signed.
    • The lighting levels at the checkouts are good.
    • There is a/are checkout(s).
    • The height of the checkout(s) is/are 91cm.
    • There is not a hearing assistance system at the checkout(s).
    • The chip & pin card machines are accessible from the checkout(s) (portable).

Eating and Drinking (Bistro)

  • The following information is for the restaurant.
  • Location and Access View
    • The restaurant is located on the left beyond the checkouts.
    • There is step-free access to the restaurant.
    • There is step-free access within the restaurant.
    • There is ample room for a wheelchair user to manoeuvre.
    • The type of flooring in this area is vinyl.
    • The lighting levels are good.
  • Service and Menus View
    • Full table service is not available.
    • Food and/or drinks are ordered from the service counter.
    • This area does play background music.
    • Wifi is available within this area.
    • Plastic/takeaway cups are available.
    • Plastic/takeaway cutlery is not available.
    • Drinking straws are available.
    • There are wall menus available.
    • Menus are not available in Braille.
    • Menus are not available in large print.
    • Picture menus are not available.
    • Menus are presented in contrasting colours.
    • Menus are clearly written.
    • Food allergy information is available on fixed boards.
    • The type of food served here is hot and cold meals and snacks.
  • Counter View
    • The height of the service counter is 91cm .
    • There is not a lowered section of the counter.
    • There is a hearing assistance system .
    • The system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are not trained to use the hearing system.
  • Comments View
    • There is no seating in this area.

Counter (Click and Collect)

  • Counter View
    • The counter is located on the right as you pass the checkouts.
    • The counter is approximately 11m (12yd 1in) from the Click and Collect entrance.
    • The counter is clearly visible from the entrance.
    • There is step-free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is not placed in front of a background which is patterned.
    • The lighting levels at the counter are good.
    • The height of the counter is 99cm.
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • Clipboards can be provided to anyone who is unable to use the counter.
    • There is not a hearing assistance system at the counter.
    • There is a touch screen.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided near the counter.
    • The type of flooring in this area is vinyl.
  • Seating Area View
    • There is a seating area close to the counter.
    • Access to the seating area is unobstructed.
    • There are armchairs only.
    • There is sufficient space for a wheelchair user to use the seating area.

Counter (Home Delivery)

  • Counter View
    • The counter is located on the right as you pass the checkouts.
    • There is step-free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is not placed in front of a background which is patterned.
    • The lighting levels at the counter are good.
    • The height of the counter is 101cm.
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is not staffed.
    • There is not a bell to attract attention.
    • Clipboards can be provided to anyone who is unable to use the counter.
    • There is a hearing assistance system at the counter.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are not trained to use the hearing system.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided near the counter.
    • The type of flooring in this area is vinyl.
  • Seating Area View
    • There is not a seating area close to the counter.

Outside Access (Click and Collect Entrance)

  • This information is for the entrance located at the front of the store, to the left of the main entrance.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 166cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 177cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a member of staff available for assistance at this entrance.