You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

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• Store Information View
  • Please click here for opening times and services available in this store.
  • Site maps are available within the store.
  • There is an assistive shopping service available within the store upon request.
  • There is a/are order and collection point(s) within the store.
  • The order and collection point(s) is/are located at all self service points and checkouts.
  • Wheelchairs are available for customer use and can be found at the main entrance. If you need assistance, please speak to the greeter at the entrance or visit the Customer Services department.
  • Specialist trollies are available to support accessible shopping.
  • There is not a Safe/Quiet Place available within the store.
  • Wifi is available throughout the store.
  • There is not an assistance dog toilet or toileting area at the store/nearby.
  • Water bowls for assistance dogs are not available.
  • There is an/are accessible toilet(s) available within the store.
  • There is a Changing Places facility available within the store.
  • GoTo Shop is a supportive trolley seat for children, designed to make shopping easier for children with additional needs. To make use of the GoTo Shop, simply speak to the greeter at the front of the store or customer services who will be happy to help. Please note, the GoTo will need to be signed in and out due to safety requirements.
  • This store have also introduced 3 new family friendly trolleys; Double Baby, Twin Toddler and Baby/Toddler. There is one of each trolley in store and you should be able to find them close to the store entrance. Please speak to the greeter at the front of the store or customer services and they'll be able to advise.
• Staff Information View
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.

You are on Overview. Skip to the next section.

Overview

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• About View
  • View information on opening times
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • The nearest train station is Stonebridge Park.
  • The nearest step-free train station is Wembley Stadium.
  • The nearest underground station is Neasdon.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is step-free level access throughout, this may include the use of a lift.
  • Levels 0 and 1 can be accessed via a standard lift, stairs and escalator.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There are 3 toilets with adaptations.
  • Toilets with adaptations are located in the Entrance Foyer, by the Swedish Restaurant and Café and to the left of the Swedish Food Market.
  • The transfer space varies between left and right in the toilets with adaptations.
  • Dual Gender Neutral & Accessible Toilet: Please note that these facilities are designed for accessible users while remaining available to all.
  • The male and female standard toilet facilities are located in the Entrance Foyer.
  • The male and female standard toilet facilities are located by the Swedish Restaurant and Café.
  • The male and female standard toilet facilities are located to the left of the Swedish Food Market.
• Changing Places and Changing Facilities View
  • The Changing Places toilet facilities are located in the Entrance Foyer.
  • Parent and baby changing facilities are located in the Entrance Foyer, by the Swedish Restaurant and Café and to the left of the Swedish Food Market.

You are on Parking. Skip to the next section.

Parking

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• Car Park View
  • The car park is located in front of and to the right of the store.
  • The car park is open air/surface and multi-storey.
  • The car park surface consists of tarmac.
  • The height of the restriction barrier is 200cm.
  • There are 15+ designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked and signposted.
  • The surveyed Blue Badge parking bay dimensions are 261cm (width) x 490cm (depth).
  • There is a marked zone to both sides but not at the rear.
  • The width of the marked zone is 132cm.
  • The nearest designated bay is 10m from the accessible entrance.
  • The most accessible route from the Blue Badge parking has step-free level access, slight ramps or slopes and bollards.
  • There is no dropped kerb from the designated Blue Badge parking.
• Charges and Restrictions View
  • This car park is for staff and visitors only.
  • Parking is free for all users.
  • Clearly presented parking signs are available.
• Electric Vehicle Charging Points View
  • There are 2 electric vehicle charging points.
  • The dimensions of the surveyed electric vehicle charging bay are 237cm (width) x 495cm (depth).
  • The controls are not at a suitable height for a wheelchair user.
  • The nozzle holster is not at a suitable height for a wheelchair user.
  • The charging points require tap and pay (contactless payment).
  • There are no electric vehicle charging points designated for Blue Badge holders.
• Drop-off Point View
  • There is not a designated drop-off point available.
• Public Car Parks View
  • Only the open air car park has Blue Badge bays.

You are on Lift (Multi-Storey). Skip to the next section.

Lift (Multi-Storey)

• The lift surveyed is located at the entrance to the multi-storey car park.
• The most accessible route to the lift has step-free level access.
• Levels 0, 1, 2 and 3 are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a medium visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 149cm.
• The internal dimensions of the lift are 169cm (width) x 203cm (depth).
• The internal lift control buttons have tactile markings and a medium visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a visual floor indicator, an audible announcer and a list of floor services/facilities.
• Lighting levels were even at the time of the survey.
• There are other lifts available at this location which are of a similar size.

You are on Stairs (Multi-Storey). Skip to the next section.

Stairs (Multi-Storey)

• The stairs surveyed are located at the entrance to the multi-storey car park.
• Levels 0, 1, 2 and 3 can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 18cm.
• The depth of the steps is not between 30cm and 45cm.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Entrance (Accessible Entrance). Skip to the next section.

Entrance (Accessible Entrance)

• This entrance is located at the front of the store.
• The approach to the entrance has bollards.
• The entrance area is not clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There is a single automatic door at this entrance.
• The door opens towards you.
• There is a push pad at a height of 97cm.
• The width of the opening is 101cm.
• There is a small lip on the threshold of the opening.
• The door has a high visual contrast.
• There is a push pad or push button to exit at a height of 97cm.
• The minimum width between the bollards is 118cm.
• There is step-free level access as you enter.

You are on Entrance (Main Entrance - Revolving Door). Skip to the next section.

Entrance (Main Entrance - Revolving Door)

• This entrance is located at the front of the store.
• The approach to the entrance has bollards.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors at this entrance.
• The doors open by revolving.
• The width of the opening is 271cm.
• The doors have a low visual contrast.
• The minimum width between the bollards is 118cm.
• There is step-free level access as you enter.

You are on Entrance Foyer. Skip to the next section.

Entrance Foyer

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• Foyer View
  • There is step free access within the foyer.
  • The type of flooring in this area is carpet and laminate.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Wayfinding signage is provided.
  • The foyer does play background music.
  • There are seats with armrests on both sides in the foyer.
  • There is a greeter available within the foyer.
  • Accessible play points are available.
  • Wheelchairs are available for customer use and can be found at the main entrance. If you need assistance, please speak to the greeter at the entrance or visit the Customer Services department.
  • The lighting levels are good.
• Play Area (Småland) View
  • There is a play area within the entrance foyer.
  • The play area is free of charge.
  • The play area offers inclusive play.
  • There is step-free access to the play area.
  • There is a clear unobstructed route to the play area.
  • The play area is clearly signed.
  • The play area counter is at a height of 102cm.
  • There is not a lowered section of the play area counter.
  • There is not a hearing assistance system at the play area counter.
  • There is stepped access within the play area.
  • There are 4 steps with handrails on both sides leading to the ball pit area.
    The steps are 18cm high and have a depth of 19cm. The steps are not clearly marked.
  • There is not an/are not accessible toilet(s) available within the play area.
  • There are standard toilets available within the play area.
  • There are not ambulant cubicles available in the standard toilets.
  • Baby change facilities are not available within the play area.

You are on Changing Places (Entrance Foyer - Left Hand Transfer). Skip to the next section.

Changing Places (Entrance Foyer - Left Hand Transfer)

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• Location and Access View
  • The Changing Places facility surveyed is located to the left as you enter via the accessible entrance.
  • The Changing Places toilet is in addition to other toilet facilities.
  • The distance from the accessible entrance is 2m.
  • The most accessible route to the Changing Places facility has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • A RADAR key is required for access to this facility.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 87cm.
  • The door has a locking handle.
  • Internally the door has a high visual contrast.
  • There is not a grab rail on the internal door.
  • The dimensions of the facility are 462cm (width) x 249cm (depth) and there is room for a wheelchair user to manoeuvre (180cm x 180cm).
• Toilet Details View
  • There is a lateral transfer space to the left as you face the toilet.
  • The transfer space on the left as you face the toilet is 398cm.
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is no vertical grab rail for the toilet.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high visual contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 83cm from the floor.
• Changing Bench and Hoist Details View
  • The changing bench is wall mounted and height adjustable.
  • The length of the changing bench is 186cm.
  • The facility hoist is powered overhead and accesses all areas.
• Other Facilities View
  • There is a fixed height wash basin.
  • The wash basin is 72cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser has a low visual contrast.
  • The soap dispenser is 90cm from the floor.
  • There is not a towel dispenser.
  • A wide paper roll dispenser is not available.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 105cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There is no shelf.
  • The facility has a nappy/incontinence items bin and a sanitary bin.
  • There is one coat hook.
  • The coat hook is 109cm from the floor.
  • A privacy screen is not available.
  • The walls and floor visual contrast varies between low and high.
  • Lighting levels were even at the time of the survey.

You are on Toilet with Adaptations (Entrance Foyer - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Entrance Foyer - Left Hand Transfer)

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• Access View
  • The toilet surveyed is located to the left as you enter via the accessible entrance.
  • The distance from the accessible entrance is 4m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • Dual Gender Neutral & Accessible Toilet: Please note that these facilities are designed for accessible users while remaining available to all.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 86cm.
  • The door has a locking handle.
  • Internally the door has a high visual contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 177cm (width) x 208cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 114cm (from the side of the toilet pan).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 49cm from the floor.
  • The toilet seat has a high visual contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 84cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 72cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 89cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 88cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin.
  • There are no coat hooks.
  • The height of the baby change facility when in use is 116cm.
  • The walls and floor visual contrast varies between low and high.
  • Lighting levels were even at the time of the survey.

You are on Parent and Baby Room / Feeding Room (Entrance Foyer). Skip to the next section.

Parent and Baby Room / Feeding Room (Entrance Foyer)

• The room surveyed is located to the left after you enter via the accessible entrance.
• The distance from the accessible entrance is 7m.
• The most accessible route to the room has step-free level access.
• There is step-free level access into the room.
• There is pictorial signage on or near the door.
• The door opens inwards and has a high visual contrast.
• The width of the door opening is 87cm.
• Internally the door has a high visual contrast.
• The height of the baby change facility when in use is 93cm.
• There is a wash basin, a hand dryer and a mirror in the room.
• The wash basin has a twist turn mixer tap.
• The room has a nappy/incontinence items bin.
• The walls and floor visual contrast varies between low and high.
• Lighting levels were even at the time of the survey.

You are on Parent and Baby Room / Feeding Room (Entrance Foyer). Skip to the next section.

Parent and Baby Room / Feeding Room (Entrance Foyer)

• The room surveyed is located to the left after you enter via the accessible entrance.
• The distance from the accessible entrance is 8m.
• The most accessible route to the room has step-free level access.
• There is step-free level access into the room.
• There is pictorial signage on or near the door.
• The door opens inwards and has a high visual contrast.
• The width of the door opening is 87cm.
• Internally the door has a high visual contrast.
• The height of the baby change facility when in use is 104cm.
• There is a toilet, a wash basin, a hand dryer and a mirror in the room.
• The wash basin has a twist turn mixer tap.
• The room has a nappy/incontinence items bin.
• The walls and floor visual contrast varies between low and high.
• Lighting levels were even at the time of the survey.

You are on Lift (Foyer, Showroom, Restaurant and Café). Skip to the next section.

Lift (Foyer, Showroom, Restaurant and Café)

• The lift surveyed is located at the rear of the foyer.
• The distance from the accessible entrance is 11m.
• The most accessible route to the lift has step-free level access.
• Levels 0 and 1 are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a medium visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 160cm.
• The internal dimensions of the lift are 186cm (width) x 208cm (depth).
• The internal lift control buttons have tactile markings and a medium visual contrast.
• The majority of the internal controls are at a suitable height for a wheelchair user.
• Internally the lift has: a separate door to exit, a visual floor indicator, an audible announcer and a list of floor services/facilities.
• Lighting levels were low at the time of the survey.

You are on Escalators (Foyer, Showroom, Restaurant and Café). Skip to the next section.

Escalators (Foyer, Showroom, Restaurant and Café)

• The escalators surveyed are located in the Entrance Foyer.
• Levels 0 and 1 are accessed by escalators.
• The escalator steps are clearly marked.
• The foot (bottom) and head (top) of the escalators are clearly marked.
• Lighting levels were even at the time of the survey.

You are on Stairs (Foyer, Showroom, Restaurant and Café). Skip to the next section.

Stairs (Foyer, Showroom, Restaurant and Café)

• The stairs surveyed are located in the Entrance Foyer.
• Levels 0 and 1 can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is between 30cm and 45cm.
• Lighting levels were even at the time of the survey.

You are on Area (Showroom). Skip to the next section.

Area (Showroom)

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• Access and Circulation View
  • There is step-free access throughout the area.
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is laminate.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The majority of aisle widths are over 200cm.
  • The majority of routes between products are over 120cm.
  • There is a shortcut between Living rooms and Bedrooms.
    There is a shortcut between Living room storage and Kitchens.
  • The majority of shortcut widths are over 120cm.
  • There is high colour contrast between the walls and floor in the majority of corridors/walkways.
  • There is a/are designated information point(s) available in this area.
  • There is a/are touchscreen(s) available at the designated information point(s).
  • Some of the designated information points are staffed.
  • There are planning area(s) available within this area.
  • The lighting levels in this area are varied.
• Signage View
  • Wayfinding signage is provided.
  • There is overhead directional signage with white lettering and numbering on a blue background.
    There are directional arrows projected onto the floor.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does play background music in public areas.
  • Music is played throughout the store.
  • There is not a hearing assistance system in the public areas of the building.
• Comments View
  • There are 15 self-service points with touchscreens throughout the store.
    
  • The lowest point on a touchscreen is 107cm and highest is 137cm.

You are on Planning Area (BESTÅ). Skip to the next section.

Planning Area (BESTÅ)

• The planning area is located on level 1, within the Living room storage area of the Showroom.
• There is step-free access to the planning area.
• There is a clear unobstructed route to the planning area.
• The lighting levels in the planning area are good.
• The height(s) of the counter(s) is/are medium height (77cm - 109cm).
• There is sufficient space to write or sign documents on the desk(s).
• There is a/are height adjustable desk(s) available.
• There is not a hearing assistance system in the planning area.
• There are bar type stools and a mixture of chairs with and without armrests.
• There is sufficient space for a wheelchair user to use the planning area.
• There is not a privacy room/area available.
• On screen BSL interpreters are not available.

You are on Planning Area (Kitchen). Skip to the next section.

Planning Area (Kitchen)

• The planning area is located on level 1, within the Kitchen area of the Showroom.
• There is step-free access to the planning area.
• There is a clear unobstructed route to the planning area.
• The lighting levels in the planning area are good.
• The height(s) of the counter(s) is/are medium height (77cm - 109cm).
• The standard height for desks is 74cm.
• There is sufficient space to write or sign documents on the desk(s).
• There is not a/are not height adjustable desk(s) available.
• There is not a hearing assistance system in the planning area.
• The seats do not have armrests.
• There is sufficient space for a wheelchair user to use the planning area.
• There is not a privacy room/area available.
• On screen BSL interpreters are not available.

You are on Planning Area (Wardrobes and Storage). Skip to the next section.

Planning Area (Wardrobes and Storage)

• The planning area is located on level 1, within the Wardrobes and storage area of the Showroom.
• There is step-free access to the planning area.
• There is a clear unobstructed route to the planning area.
• The lighting levels in the planning area are good.
• The height(s) of the counter(s) is/are medium height (77cm - 109cm).
• There is sufficient space to write or sign documents on the desk(s).
• There is a/are height adjustable desk(s) available.
• There is not a hearing assistance system in the planning area.
• The seats do not have armrests.
• There is sufficient space for a wheelchair user to use the planning area.
• There is not a privacy room/area available.
• On screen BSL interpreters are not available.

You are on Eating and Drinking (Swedish Restaurant and Café). Skip to the next section.

Eating and Drinking (Swedish Restaurant and Café)

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• Location and Service View
  • The Swedish Restaurant and Café is located on level 1, to the left of the lifts.
  • The most accessible route has step-free level access.
  • This area has a counter where food and drink can be ordered, buffet counters, staff who can provide assistance with ordering and numerous seating options.
  • Full table service is not available.
  • Menus are wall-mounted, digital, online and pictorial.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws and takeaway cups.
  • There is not a hearing assistance system.
• Order and Payment View
  • The payment counter was surveyed.
  • The counter is located within the food ordering area.
  • There is step-free level access to the counter.
  • The height of the counter is 90cm.
  • There is not a lowered section at the counter.
  • The counter has a television and patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The height of the tray rail is 85cm.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in this area includes: chairs with armrests, chairs without armrests, sofas and benches.
  • Furniture available in this area includes: tables, coffee tables and booths.
  • Some chairs are fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels vary due to the size of the space.

You are on Toilet with Adaptations (Swedish Restaurant and Café - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Swedish Restaurant and Café - Right Hand Transfer)

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• Access View
  • The toilet surveyed is located to the right of the Swedish Restaurant and Café.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 80cm.
  • The door has a locking handle.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 182cm (width) x 290cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet.
  • The lateral transfer space is 128cm (from the side of the toilet pan).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 84cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 74cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 88cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 92cm from the floor.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a full length mirror.
  • There is no shelf.
  • The cubicle has a waste bin.
  • There are no coat hooks.
  • The walls and floor visual contrast varies between low and high.
  • Lighting levels were even at the time of the survey.

You are on Parent and Baby Room / Feeding Room (Swedish Restaurant and Café). Skip to the next section.

Parent and Baby Room / Feeding Room (Swedish Restaurant and Café)

• The room surveyed is located to the right of the Swedish Restaurant and Café.
• The most accessible route to the room has step-free level access.
• There is step-free level access into the room.
• There is pictorial signage on or near the door.
• The door opens outwards and has a high visual contrast.
• The width of the door opening is 78cm.
• Internally the door has a high visual contrast.
• The height of the baby change facility when in use is 90cm.
• There is a wash basin and a mirror in the room.
• The wash basin has a twist turn mixer tap.
• The room has a nappy/incontinence items bin.
• Seating available in the room includes: armchairs.
• The walls and floor visual contrast varies between low and high.
• Lighting levels were even at the time of the survey.

You are on Lift (Swedish Restaurant and Café, Showroom, Market Hall, Self-serve, Checkouts and Exit). Skip to the next section.

Lift (Swedish Restaurant and Café, Showroom, Market Hall, Self-serve, Checkouts and Exit)

• The lift surveyed is located to the right of the Swedish Restaurant and Café.
• The most accessible route to the lift has step-free level access.
• Levels 1 and 0 are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a medium visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 130cm.
• The internal dimensions of the lift are 156cm (width) x 250cm (depth).
• The internal lift control buttons have tactile markings and a medium visual contrast.
• Some of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a visual floor indicator, an audible announcer and a list of floor services/facilities.
• Lighting levels were low at the time of the survey.
• There are other lifts available at this location which are of a similar size.

You are on Stairs (Swedish Restaurant and Café, Showroom, Market Hall, Self-serve, Checkouts and Exit). Skip to the next section.

Stairs (Swedish Restaurant and Café, Showroom, Market Hall, Self-serve, Checkouts and Exit)

• The stairs surveyed are located to the right of the Swedish Restaurant and Café.
• Levels 1 and 0 can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 16cm.
• The depth of the steps is between 30cm and 45cm.
• Lighting levels were even at the time of the survey.

You are on Area (Market Hall). Skip to the next section.

Area (Market Hall)

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• Access and Circulation View
  • There is step-free access throughout the area.
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is laminate.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The majority of aisle widths are over 200cm.
  • The majority of routes between products are over 120cm.
  • There is a shortcut between Tableware and Cookshop.
  • The majority of shortcut widths are over 120cm.
  • There is high colour contrast between the walls and floor in the majority of corridors/walkways.
  • There is a/are designated information point(s) available in this area.
  • There is a/are touchscreen(s) available at the designated information point(s).
  • Some of the designated information points are staffed.
  • The lighting levels in this area are good.
• Signage View
  • Wayfinding signage is provided.
  • There is overhead directional signage with white lettering and numbering on a blue background.
    There are directional arrows projected onto the floor.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does play background music in public areas.
  • Music is played throughout the area.
  • There is not a hearing assistance system in the public areas of the building.

You are on Area (Self-serve). Skip to the next section.

Area (Self-serve)

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• Access and Circulation View
  • There is step-free access throughout the area.
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is concrete and laminate.
  • The majority of aisle widths are over 200cm.
  • The majority of routes between products are over 120cm.
  • There is high colour contrast between the walls and floor in the majority of corridors/walkways.
  • There is a/are designated information point(s) available in this area.
  • There is a/are touchscreen(s) available at the designated information point(s).
  • Some of the designated information points are staffed.
  • The lighting levels in this area are good.
• Signage View
  • Wayfinding signage is provided.
  • There is overhead directional signage with white lettering and numbering on a blue background.
    There is location signage with white lettering and numbering on a red background.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does play background music in public areas.
  • Music is played throughout the area.
  • There is not a hearing assistance system in the public areas of the building.
• Comments View
  • The information touchscreens have a height of 110cm to 138cm and 126cm to 154cm.

You are on Checkouts. Skip to the next section.

Checkouts

• The checkout area is located after the Self-serve area.
• There is step-free level access to the checkout area.
• The venue has self-serve touchscreens and standard checkouts.
• The queue width for the main checkouts is between 120cm and 150cm and there is no need to turn.
• The height of the payment counter is 95cm.
• There is not a lowered section at the counter.
• The counter has glazed screens which may affect the ability of someone to lip read.
• There is not a hearing assistance system.
• Lighting levels were even at the time of the survey.
• The height of the self-serve touchscreen display ranges from 129cm to 159cm from the floor.
• The touchscreen has the following accessibility aids: a call for assistance button.
• The scanners for the self-serve checkouts are at a suitable height for a wheelchair user.
• The payment machines for the self-serve checkouts are at a suitable height for a wheelchair user.
• The packing areas for the self-serve checkouts are not at a suitable height for a wheelchair user.
• Assistance is available at the self-serve checkouts.

You are on Counter (Home Delivery). Skip to the next section.

Counter (Home Delivery)

• The counter is located after the checkouts, next to Click and Collect.
• There is step-free level access to the counter.
• There is not a hearing assistance system.
• The height of the touchscreen display ranges from 91cm to 113cm from the floor.
• The touchscreen has the following accessibility aids: a call for assistance button.
• There is background noise in this area.
• Lighting levels were even at the time of the survey.
• This is a self-service touchscreen device. A member of staff is available to assist if required.

You are on Counter (Click and Collect and Collection Point). Skip to the next section.

Counter (Click and Collect and Collection Point)

• The counter is located after the checkouts on the right.
• There is step-free level access to the counter.
• The height of the counter is 101cm.
• There is not a lowered section at the counter.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested, however it was not working at the time of the survey.
• The height of the touchscreen display ranges from 106cm to 140cm from the floor.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey.

You are on Eating and Drinking (IKEA Bistro). Skip to the next section.

Eating and Drinking (IKEA Bistro)

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• Location and Service View
  • The Bistro is immediately after the checkouts.
  • The most accessible route has step-free level access.
  • This area has staff who can provide assistance with ordering and a food and drink ordering touchscreen.
  • Full table service is not available.
  • Menus are wall-mounted, online, available on a touchscreen and pictorial.
  • The following dietary requirements can be catered for: vegetarian and vegan.
  • The following are available: drinking straws, takeaway cups and takeaway cutlery.
  • There is not a hearing assistance system.
• Order and Payment View
  • The payment counter was surveyed.
  • The counter is located at the front of the Bistro.
  • There is step-free level access to the counter.
  • The height of the counter is 90cm.
  • There is not a lowered section at the counter.
  • The counter has glazed screens which may affect the ability of someone to lip read.
  • The height of the touchscreen display ranges from 110cm to 178cm from the floor.
  • The touchscreen has the following accessibility aids: a call for assistance button.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Furniture available in this area includes: high tables.
  • Some tables are fixed.
  • The surface height of the tables is not suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels were even at the time of the survey.

You are on Food Market (Swedish Food Hall). Skip to the next section.

Food Market (Swedish Food Hall)

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• Inside Access View
  • There is step-free access throughout the aisles.
  • The majority of aisles have a clear width of 120cm+ and are clear of obstructions.
  • The flooring throughout the aisles is laminate.
  • There is high colour contrast between the walls and floor in all areas.
  • Background music is played.
  • The lighting levels are good.
• Checkout(s) View
  • There is 1 checkout available within the shop.
  • There is step-free access to the checkout(s).
  • There is a clear unobstructed route to the checkout(s).
  • The checkout(s) is/are not clearly signed.
  • The lighting levels at the checkouts are good.
  • There is a/are checkout(s) and self service till(s).
  • The height of the checkout(s) is/are 91cm.
  • Staff can provide assistance with using the self service till(s).
  • There is not a hearing assistance system at the checkout(s).
  • The chip & pin card machines are accessible from the checkout(s) (portable).

You are on Toilet with Adaptations (Customer Service and Returns - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Customer Service and Returns - Right Hand Transfer)

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• Access View
  • The toilet surveyed is located after the checkouts and to the left of the Swedish Food Market.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 84cm.
  • The door has a locking handle.
  • Internally the door has a high visual contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 214cm (width) x 148cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 121cm (from the side of the toilet pan).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 91cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 72cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 89cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 105cm from the floor.
  • There is a pull cord emergency alarm but it was tied up at the time of the survey.
  • There is a full length mirror.
  • There is no shelf.
  • The cubicle has a sanitary bin and a nappy/incontinence items bin.
  • There are no coat hooks.
  • The walls and floor visual contrast varies between low and high.
  • Lighting levels were even at the time of the survey.

You are on Parent and Baby Room / Feeding Room (Customer Service and Returns). Skip to the next section.

Parent and Baby Room / Feeding Room (Customer Service and Returns)

• The room surveyed is located after the checkouts and to the left of the Swedish Food Market.
• The most accessible route to the room has step-free level access.
• There is step-free level access into the room.
• There is pictorial signage on or near the door.
• The door opens outwards and has a high visual contrast.
• The width of the door opening is 86cm.
• Internally the door has a high visual contrast.
• The height of the baby change facility when in use is 96cm.
• There is a wash basin, a hand dryer and a mirror in the room.
• The wash basin has a twist turn mixer tap.
• The room has a nappy/incontinence items bin.
• Seating available in the room includes: chairs with armrests.
• The walls and floor visual contrast varies between low and high.
• Lighting levels were even at the time of the survey.

You are on Exit. Skip to the next section.

Exit

• The exit area is clearly signed.
• There is step-free level access at the exit.
• There are double automatic doors at this exit.
• The doors open by sliding.
• The width of the opening is 200cm.
• The doors have a low visual contrast.
• There is a second set of double automatic doors.
• The second set of doors open by sliding.
• The width of the opening is 198cm.
• The second set of doors have a low visual contrast.
• The minimum width between the bollards is 116cm.
• There is step-free level access as you exit.

You are on Entrance (Customer Service and Returns). Skip to the next section.

Entrance (Customer Service and Returns)

• This entrance is located to the left of the store entrances.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors at this entrance.
• The doors open by sliding.
• The width of the opening is 212cm.
• The doors have a low visual contrast.
• There is a second set of double automatic doors.
• The second set of doors open by sliding.
• The width of the opening is 212cm.
• The second set of doors have a low visual contrast.
• There is step-free level access as you enter.

You are on Counter (Customer Service and Returns). Skip to the next section.

Counter (Customer Service and Returns)

• The counter is located to the left of the stores entrance.
• The distance from Customer Service and Returns entrance is 4m.
• There is step-free level access to the counter.
• The height of the counter is 102cm.
• There is a lowered section at the counter.
• The height of the lowered section is 61cm.
• The counter has glazed screens.
• There is not a hearing assistance system.
• The height of the touchscreen display ranges from 104cm to 124cm from the floor.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey.