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Getting To and Getting Around Charing Cross Hospital

Charing Cross Hospital, Fulham Palace Road, London, W6 8RF

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Access Guide

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Overview (Charing Cross Hospital)

  • About View
    • This is an acute hospital with multiple services available.
    • Facilities available in the venue include: a pharmacy, Costa , Amigo shop and vending machines.
    • View information on opening times
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • There is step-free level access throughout, this may include the use of a lift.
    • Access throughout may include manual doors, doors permanently held open and automatic doors.
    • The lower ground, ground, first, second, third, fourth, fifth, sixth, seventh, eight, ninth, tenth, eleventh, twelfth, thirteenth and fifteenth floor can be accessed via a standard lift, stairs and escalator.
  • Getting Help and Assistance View
    • There is seating available.
    • There is a fixed hearing assistance system.
    • You can borrow or hire the following equipment: a manual wheelchair.
    • British Sign Language can be provided virtually.
    • Documents are available in the following formats: large print (on request) and different languages (on request).
    • There is not a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: Wi-Fi.
    • Staff receive the following training: disability and equality training.

Getting Around (Charing Cross Hospital)

  • There is step-free level access throughout all areas, this may include the use of a lift.
  • Access throughout may include manual doors, doors permanently held open and automatic doors.
  • Some flooring is shiny and patterned.
  • There is a high visual contrast between the walls and floor in the majority of walkways.
  • Some of the walls have a reflective finish.
  • There is no (or very little) background noise.
  • Wayfinding signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available in the walkways includes: chairs with armrests and chairs without armrests.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Lift (Main Tower Lifts)

  • The lift surveyed is located in the centre of the hospital.
  • The distance from the main accessible entrance is 45m.
  • The most accessible route to the lift has step-free level access.
  • The lower ground, ground, first, second, third, fourth, fifth, sixth, seventh, eight, ninth, tenth, eleventh, twelfth, thirteenth and fifteenth floor are accessed by this lift.
  • The lift door has a low visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a high visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 122cm.
  • The internal dimensions of the lift are 144cm (width) x 218cm (depth).
  • The internal lift control buttons have tactile markings and a high visual contrast.
  • The majority of the internal controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system and a visual floor indicator.
  • Lighting levels were even at the time of the survey.
  • There are other lifts available at this location which vary in size.

Lift (Riverside Wing Lift)

  • The lift surveyed is located ahead as you enter the hospital via the Riverside Wing entrance.
  • The distance from the Riverside Wing entrance is 10m.
  • The most accessible route to the lift has step-free level access.
  • The lower ground, ground and first floor are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a high visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 118cm.
  • The internal dimensions of the lift are 145cm (width) x 220cm (depth).
  • The internal lift control buttons have tactile markings and a high visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system and a visual floor indicator.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Lift (South Wing Lifts)

  • The lift surveyed is located along the south wing corridor.
  • The distance from the main accessible entrance is 30m.
  • The most accessible route to the lift has step-free level access and doors permanently held open.
  • The ground, first, second and third floor are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have a high visual contrast.
  • None of the external lift controls are at a suitable height for a wheelchair user.
  • The lifts were not in use at the time of the survey (06/05/2025).

Stairs (Main Tower Stairs)

  • The stairs surveyed are located in the centre of the hospital.
  • There are double manual doors to access the stairwell.
  • The lower ground, ground, first, second, third, fourth, fifth, sixth, seventh, eight, ninth, tenth, eleventh, twelfth, thirteenth and fifteenth floor can be accessed by these stairs.
  • There are 20 steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 18cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were even at the time of the survey.

Stairs (Main Outpatients Stairs)

  • The stairs surveyed are located on the left side of the main entrance foyer.
  • There are double manual doors to access the stairwell.
  • The ground and first floor can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps have faded markings and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 18cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were even at the time of the survey.

Stairs (Riverside Wing Stairs)

  • The stairs surveyed are located ahead as you enter the hospital via the Riverside Wing entrance.
  • The lower ground, ground and first floor can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps have some clear markings and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is between 30cm and 45cm.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Stairs (South Wing Stairs)

  • The stairs surveyed are located along the south wing corridor.
  • The ground, first, second and third floor can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps have some clear markings and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 18cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Stairs (East Wing Stairs)

  • The stairs surveyed are located towards the end of the east wing corridor.
  • There are double manual doors to access the stairwell.
  • The ground and first floor can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps have some clear markings and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 19cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Escalators (Main Outpatients Escalators)

  • The escalators surveyed are located on the left side of the main entrance foyer.
  • The ground and first floor are accessed by escalators.
  • The escalator steps are clearly marked.
  • The foot (bottom) and head (top) of the escalators are clearly marked.
  • Lighting levels were even at the time of the survey.