Skip to main content
The new name for DisabledGo

Search for accessible places to go

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Neonatal Unit

Queen Charlotte's and Chelsea Hospital, Du Cane Road, London, W12 0HS

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Getting To (Neonatal Unit)

  • The most accessible route from the Blue Badge parking has a slight ramp or slope, a dropped kerb and bollards.
  • Access to the Neonatal Unit is via the main hospital entrance.
  • There is a drop-off point at this entrance.
  • The Neonatal Unit is located on the fourth floor.
  • The Neonatal Unit is approximately 6m from the lift.
  • Enter via the main hospital entrance.
    Proceed ahead, along the main corridor and through a set of double doors.
    Turn right and take the lift to the fourth floor.
    Exit the lift and the Neonatal Unit will be on the right.
  • Internally the most accessible route has step-free level access, a lift, doors permanently held open and bollards.
  • Some flooring along the route is shiny .
  • There are resting areas along the route.
  • Wayfinding signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The following toilet facilities are available along the route; a toilet with adaptations (with left hand transfer) and standard toilets.
  • View more information on getting to and around the hospital (opens new tab)

Parking (Queen Charlotte's and Chelsea Hospital)

  • Car Park View
    • The car park is located at the front of the hospital, off Du Cane Road.
    • The car park is open air/surface.
    • The car park surface consists of tarmac and block paving.
    • There are 2 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked and signposted.
    • The surveyed Blue Badge parking bay dimensions are 250cm (width) x 470cm (depth).
    • There is a marked zone to both sides but not at the rear.
    • The width of the marked zone is 120cm.
    • The nearest designated bay is 10m from the main entrance.
    • The most accessible route from the Blue Badge parking has a slight ramp or slope and bollards.
    • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • This car park is for Blue Badge holders only.
    • Parking is free for Blue Badge holders.
    • Clearly presented parking signs are available.
  • Drop-off Point View
    • There is a designated drop-off point available.
    • The designated drop-off point is located to the left of the Blue Badge bays.
    • There is a dropped kerb without tactile paving from the drop-off point.
    • The maximum stay for drop-off is 20 minutes.
  • On-street Parking View
    • On-street designated Blue Badge parking is available.
    • The on-street designated Blue Badge parking bays are located on Du Cane Road.
    • The Blue Badge bays are not signposted or marked.
  • Public Car Parks View
    • There is a public car park located off Artillery Lane.
    • The name of the car park is Wormwood Scrubs Car Park.
    • Designated Blue Badge parking bays are available in the car park.

Entrance (Main Entrance)

  • This entrance is located at the front of the hospital.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via slope at the entrance.
  • The slope has a slight gradient.
  • There is an intercom at a height of 118cm.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 160cm.
  • The doors have a low visual contrast.
  • There is a second set of double automatic doors .
  • The second set of doors open by sliding.
  • The width of the opening is 156cm.
  • The second set of doors have a low visual contrast.
  • There is step-free level access as you enter.
  • This entrance brings you onto the ground floor of the main hospital.

Lift (Queen Charlotte's and Chelsea Hospital)

  • The lift surveyed is located ahead from the main entrance.
  • The distance from the main entrance is 20m.
  • The most accessible route to the lift has step-free level access and doors permanently held open.
  • The ground, first, second, third and fourth floors are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings, Braille markings and a low visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 130cm.
  • The internal dimensions of the lift are 143cm (width) x 260cm (depth).
  • The internal lift control buttons have tactile markings and a high visual contrast.
  • Some of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, a visual floor indicator, an audible announcer and a list of floor services/facilities.
  • Lighting levels were even at the time of the survey.
  • There are other lifts available at this location which are of a similar size.

Ward (Neonatal Unit)

  • Ward Information View
    • This is a neonatal ward.
    • This is a shared ward.
    • There are 9 bays available.
    • There are 2 consultation/medical rooms available.
    • There are 9 nursery areas within this ward. These are split into two areas - high and low dependency nurseries.
  • Location and Access View
    • There is written text signage on or near the door.
    • There is step-free level access into this ward.
    • There is an intercom at a height of 116cm.
    • There is an entry system at a height of 118cm.
    • There are double manual doors with a high visual contrast.
    • The doors open towards you.
    • The width of the opening is 142cm.
    • There is a push pad or push button to exit at a height of 133cm.
  • Getting Around View
    • There is step-free level access throughout.
    • Access throughout may include doors permanently held open.
    • Some flooring is shiny.
    • The walls and floor have a high visual contrast.
    • There is no (or very little) background noise in this area.
    • Wayfinding signage is provided.
    • Signage is clearly visible with high contrasting colours.
    • Lighting levels vary due to the use of large glazed walls.
  • Reception / Nurses' Station View
    • The height of the desk is 76cm.
    • There is not a lowered section at the desk.
    • There is not a hearing assistance system.
  • Facilities and Services View
    • Seating available on the ward includes: chairs with armrests, chairs without armrests, armchairs and sofas.
    • There is a portable hearing assistance system which is not clearly signed.
    • The hearing assistance system was tested and working at the time of the survey.
    • There is a relatives' room for the ward.
    • The following facilities are available for visitors: a standard toilet.
    • The nearest toilet with adaptations for visitors is located on the ground floor.
  • Visiting Hours View

Toilet and Changing Facilities (Neonatal Unit)

  • Toilet Facilities View
    • The shared step-free toilet facilities are located ahead and to the left from the Neonatal Unit entrance.

Room (Parent's Sitting Room)

  • The room is located straight ahead from the Neonatal Unit entrance.
  • The distance from the Neonatal Unit entrance is 9m.
  • The most accessible route to the room has step-free level access.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens inwards.
  • The width of the opening is 76cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs without armrests, armchairs and sofas.
  • Furniture available in the room includes: coffee tables.
  • The surface heights are not suitable for wheelchair users.
  • The clear underside space of the surfaces is not suitable for wheelchair users.
  • There is not a hearing assistance system.
  • Additional facilities/services include: a play area and a wash basin.
  • There is no (or very little) background noise in this room.
  • Announcements are in person.
  • Lighting levels were even at the time of the survey.

Consultation / Medical Room (Consulting Room)

  • There is 1 consultation/medical room available.
  • The room surveyed was; Consulting Room.
  • The room is located along the corridor, between the nurseries.
  • The most accessible route to the room has step-free level access.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens inwards.
  • The width of the opening is 76cm.
  • There is step-free level access throughout the room.
  • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests, chairs without armrests and armchairs.
  • Furniture available in the room includes: coffee tables and desks.
  • Some furniture is fixed.
  • There is a portable hearing assistance system which is not clearly signed.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.

Standard Toilet Facilities (Visitor's Toilet)

  • The shared standard toilet facilities were surveyed.
  • The toilet is located ahead and to the left from the Neonatal unit entrance.
  • The distance from the Neonatal unit entrance is 5m.
  • The most accessible route has step-free level access.
  • There is step-free level access into the toilet.
  • There is pictorial and written text signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 86cm.
  • Internally the door has a high visual contrast.
  • There is a wash basin, a wall mounted soap dispenser and a hand dryer available.
  • The wash basin has a lever tap.
  • Lighting levels were even at the time of the survey.