You are on Getting To (Emergency Department). Skip to the next section.

Getting To (Emergency Department)

• The most accessible route from the South Wharf Road parking has a dropped kerb, uneven surfaces and a very easy slope.
• Access to the Emergency Department is via the Queen Elizabeth the Queen Mother building entrance.
• There is not a drop-off point at this entrance.
• The Emergency Department is located on the first floor of the Queen Elizabeth the Queen Mother building.
• The Emergency Department is approximately 20m from the Queen Elizabeth the Queen Mother building main lift bank.
• Enter via the Queen Elizabeth the Queen Mother building entrance and proceed ahead past the main reception desk.
  Turn right into the lift lobby and take a lift to the first floor.
  On exiting the lift, follow the signs to the Emergency Department.
  The entrance to the Emergency Department is at the end of the corridor .
• Internally the most accessible route has step-free level access and a lift.
• Some flooring along the route is shiny and patterned.
• There are resting areas along the route.
• Wayfinding signage is provided.
• Signage is clearly visible with high contrasting colours.
• View more information on getting to and around the hospital (opens new tab).
• The Emergency Department can also be accessed via an external entrance, which has a long, steep ramp and automatic doors.

You are on Parking (South Wharf Road). Skip to the next section.

Parking (South Wharf Road)

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• Charges and Restrictions View
  • View information on parking policies/charges (opens new tab).
• Drop-off Point View
  • There is not a designated drop-off point available.
• On-street Parking View
  • On-street designated Blue Badge parking and standard parking is available.
  • The on-street designated Blue Badge parking bays are located on South Wharf Road.
  • The Blue Badge bays are clearly marked and signposted.

You are on Entrance (Queen Elizabeth the Queen Mother Building). Skip to the next section.

Entrance (Queen Elizabeth the Queen Mother Building)

• This entrance is located at the front of the building, on South Wharf Road.
• The approach to the entrance has uneven surfaces.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via a very easy slope at the entrance.
• There are double automatic doors at this entrance.
• The doors open by sliding.
• The width of the opening is 152cm.
• There is a small lip on the threshold of the opening.
• The doors have a low visual contrast.
• There is a second set of double automatic doors .
• The second set of doors open by sliding.
• The width of the opening is 153cm.
• There is a small lip on the threshold of the opening.
• The second set of doors have a low visual contrast.
• There is a push pad or push button to exit at a height of 124cm.
• The height of the intercom at the second set of doors is 113cm.
• There is step-free level access as you enter.
• This entrance gives access to the ground floor of the Queen Elizabeth the Queen Mother Building.

You are on Lift (Main Lift Bank). Skip to the next section.

Lift (Main Lift Bank)

• The lift surveyed is located ahead and to the right past the reception as you enter via the main entrance.
• The distance from the main entrance is 20m.
• The most accessible route to the lift has step-free level access and doors permanently held open.
• The ground to tenth floors are accessed by this lift.
• The lift door has a medium visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a high visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 130cm.
• The internal dimensions of the lift are 145cm (width) x 272cm (depth).
• The internal lift control buttons have tactile markings and a high visual contrast.
• The majority of the internal controls are at a suitable height for a wheelchair user.
• Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, a visual floor indicator, an audible announcer and a list of floor services/facilities.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
• There are other lifts available at this location which vary in size.
• There are 7 lifts in total in this area.

You are on Entrance (Emergency Department - Internal). Skip to the next section.

Entrance (Emergency Department - Internal)

• This entrance is located on the first floor of the Queen Elizabeth the Queen Mother building.
• The entrance area is clearly signed.
• There is step-free level access at the entrance.
• There are double manual doors at this entrance.
• The doors open away from you.
• The width of the opening is 140cm.
• The doors have a high visual contrast.

You are on Entrance (Emergency Department - External Entrance). Skip to the next section.

Entrance (Emergency Department - External Entrance)

• This entrance is located at the left side of the Queen Elizabeth the Queen Mother building, off South Wharf Road.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via ramp at the entrance.
• The ramp has a steep gradient with resting areas.
• The ramp is between 75cm and 150cm wide with no handrails.
• The height of the hand sanitiser is 139cm.
• There is a single automatic door at this entrance.
• The door has a locked extension leaf.
• The locked extension leaf can be opened on request.
• The door is permanently held open.
• The width of the opening is 114cm.
• There is a small lip on the threshold of the opening.
• The door has a medium visual contrast.
• There is a second set of double automatic doors .
• The second set of doors are permanently held open.
• The width of the opening is 142cm.
• The second set of doors have a high visual contrast.
• There is a push pad or push button to exit at a height of 87cm.
• There is step-free level access as you enter.

You are on Reception (Emergency Department). Skip to the next section.

Reception (Emergency Department)

• The reception is located ahead then to the left from the Emergency Department internal entrance.
• The distance from the Emergency Department internal entrance is 10m.
• There is step-free level access to reception.
• The height of the reception desk is 107cm.
• There is not a lowered section at the desk.
• The reception has glazed screens.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this area.
• Lighting levels were even at the time of the survey.
• There is not room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: chairs without armrests.
• Some seating is fixed.
• This is also the reception for the Children's Emergency Department.
  The Children's Emergency Department has a separate waiting area.

You are on Consultation / Medical Room (Triage Room). Skip to the next section.

Consultation / Medical Room (Triage Room)

• There are 3 consultation/medical rooms available.
• The room surveyed was; Triage room 3.
• The room is located off the Emergency Department waiting area.
• The most accessible route to the room has step-free level access.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a low visual contrast.
• The door opens outwards.
• The width of the opening is 75cm.
• There is step-free level access throughout the room.
• There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs without armrests.
• Furniture available in the room includes: desks.
• Some furniture is fixed.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey.

You are on Department / Service (Emergency Department). Skip to the next section.

Department / Service (Emergency Department)

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• Location and Access View
  • The Emergency Department is located on the first floor of the Queen Elizabeth the Queen Mother building.
  • View information on opening times.
  • There is written text signage on or near the door.
  • There is step-free level access into this area.
  • There is a key fob/card reader at a height of 120cm.
  • There are double automatic doors with a high visual contrast.
  • The doors open away from you.
  • The width of the opening is 138cm.
  • There is a push pad or push button to exit at a height of 122cm.
• Getting Around View
  • There is step-free level access throughout.
  • Access throughout may include automatic doors.
  • The flooring is shiny.
  • The walls and floor have a high visual contrast.
  • There may be background noise in this area.
  • Wayfinding signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
• Facilities and Services View
  • There are 10+ consultation/medical rooms available.
  • Seating available in this area includes: chairs without armrests and chairs with armrests.
  • Furniture available in this area includes: tables.
  • Some seating and tables are fixed.
  • There is not a hearing assistance system.
  • The hoist is mobile.
  • The following facilities are available for patients: a toilet with adaptations and standard toilets.

You are on Toilet and Changing Facilities (Emergency Department). Skip to the next section.

Toilet and Changing Facilities (Emergency Department)

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• Toilet Facilities View
  • There are 2 toilets with adaptations.
  • Toilets with adaptations are located in the reception waiting area and near the nurses' station.
  • The transfer space varies between left and right in the toilets with adaptations.
  • The male and female step-free toilet facilities are located in the reception waiting area.
  • The shared step-free toilet facilities are located along the two main department corridors.

You are on Consultation / Medical Room (Cubicle 6). Skip to the next section.

Consultation / Medical Room (Cubicle 6)

• There are 10 consultation/medical rooms available.
• The room surveyed was; Cubicle 6.
• The room is located along the second main department corridor.
• The most accessible route to the room has step-free level access.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• The height of the hand sanitiser is 106cm.
• There is a single manual door with a low visual contrast.
• The door has a locked extension leaf.
• The locked extension leaf can be opened on request.
• The door opens inwards.
• The width of the opening is 87cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The flooring is shiny.
• The walls and floor have a high visual contrast.
• The treatment table is free standing and height adjustable.
• The length of the treatment table is 200cm.
• There is not a hearing assistance system.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Room (Relatives Room). Skip to the next section.

Room (Relatives Room)

• The room is located ahead then to the left through the Emergency Department entrance.
• The distance from the Emergency Department ward entrance is 15m.
• The most accessible route to the room has doors permanently held open and step-free level access.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a medium visual contrast.
• The door is permanently held open.
• The width of the opening is 77cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs without armrests and sofas.
• Furniture available in the room includes: coffee tables.
• The surface heights are not suitable for wheelchair users.
• The clear underside space of the surfaces is not suitable for wheelchair users.
• There is not a hearing assistance system.
• Additional facilities/services include: a water dispenser.
• There is no (or very little) background noise in this room.
• Lighting levels were low at the time of the survey.

You are on Seating Area (A and E Imaging - X-ray Waiting Area). Skip to the next section.

Seating Area (A and E Imaging - X-ray Waiting Area)

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• Location and Access View
  • The A and E Imaging (X-ray) waiting area is located to the right from the Emergency Department entrance.
  • The most accessible route has automatic doors and step-free level access.
  • There is step-free level access into this area.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • The flooring is shiny.
  • Seating available in this area includes: chairs without armrests and chairs with armrests.
  • Furniture available in this area includes: coffee tables.
  • The chairs and tables are fixed.
  • The surface height of the tables is not suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • There may be background noise in this area.
  • Lighting levels were even at the time of the survey.

You are on Imaging Room (A and E Imaging - X-ray). Skip to the next section.

Imaging Room (A and E Imaging - X-ray)

• The room surveyed was; X-ray 2.
• The room is located along the first main Emergency Department corridor.
• The most accessible route to the room has step-free level access and automatic doors.

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• Imaging Room View
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door has a locked extension leaf.
  • The locked extension leaf can be opened on request .
  • The door opens inwards.
  • The width of the opening is 86cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • The treatment table is free standing and height adjustable.
  • The length of the treatment table is 250cm.
  • Seating available in the room includes: chairs without armrests.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.

You are on Toilet with Adaptations (Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Left Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located off the reception waiting area, to the left from the internal Emergency Department entrance.
  • The distance from the internal Emergency Department entrance is 3m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door opens inwards and has a low visual contrast.
  • The width of the door opening is 87cm.
  • The door has a twist lock.
  • Internally the door has a low visual contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 159cm (width) x 200cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 90cm (from the side of the toilet pan).
  • There is a lever flush on the non-transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has varying visual contrasts.
  • There is no vertical grab rail for the toilet.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a medium visual contrast.
  • The toilet roll holder is 100cm from the floor.
  • The wash basin and taps cannot be reached when seated on the toilet.
  • The wash basin is 74cm from the floor.
  • The wash basin has a lever mixer tap.
  • There are no vertical grab rails at the wash basin.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 86cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 126cm from the floor.
  • There is no emergency alarm.
  • There is no mirror.
  • There is no shelf.
  • The cubicle has a sanitary bin and a pedal bin.
  • There is one coat hook.
  • The coat hook is 174cm from the floor.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.

You are on Toilet with Adaptations (Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Right Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located by cubicle 17.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial, written text and dementia friendly signage on or near the door.
  • The door opens both ways and has a low visual contrast.
  • The width of the door opening is 86cm.
  • The door has a twist lock.
  • Internally the door has a low visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 165cm (width) x 220cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 96cm (from the side of the toilet pan).
  • There is a push button flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a medium visual contrast.
  • The toilet roll holder is 100cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 72cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 103cm from the floor.
  • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
  • The towel dispenser has a medium visual contrast.
  • The towel dispenser is 99cm from the floor.
  • There is not a hand dryer.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a sanitary bin and a pedal bin.
  • There are no coat hooks.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.