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Mint Outpatients

St Mary's Hospital, Praed Street, Paddington, London, W2 1NY

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Access Guide

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Getting To (Mint Outpatients)

  • The most accessible route from the South Wharf Road on-street parking has uneven surfaces, bollards and a slight ramp or slope.
  • Access to Mint Outpatients is via the Courtyard - Entrance H.
  • There is not a drop-off point at this entrance.
  • Mint Outpatients is located on the second floor and along the corridor on the right side of the Mint building.
  • Mint Outpatients is approximately 20m from the Mint building lift.
  • Enter the Mint Building via Courtyard - Entrance H and the Mint building lift is located on the left.
    Take the lift to the second floor.
    Exit the lift and turn right.
    Continue down the corridor and the entrance to Mint Outpatients is located on the left.
  • Internally the most accessible route has manual doors, step-free level access and a lift.
  • Some flooring along the route is shiny.
  • There are resting areas along the route.
  • Wayfinding signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The following toilet facilities are available along the route; toilets for ambulant disabled users and standard toilets.
  • View more information on getting to and around the hospital (opens new tab).
  • The gap from the footpath to access the courtyard is 93cm wide.

Parking (South Wharf Road)

Entrance (Courtyard - Entrance H)

  • This entrance is located off the Mint Building courtyard area between South Wharf Road and Winsland Street.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a slight gradient.
  • The ramp is between 75cm and 150cm wide with no handrails.
  • There is an intercom at a height of 136cm.
  • There is a single manual door at this entrance.
  • The door is permanently held open.
  • The width of the opening is 74cm.
  • There is a small lip on the threshold of the opening.
  • The door has a high visual contrast.
  • There is a push pad or push button to exit at a height of 140cm.
  • There is step-free level access as you enter.
  • This entrance gives access to the ground floor of the Mint Building.

Lift (Mint Building)

  • The lift surveyed is located to the left as you enter via Courtyard - Entrance H, between the Courtyard - Entrance H and the Winsland Street entrance.
  • The distance from the Courtyard - Entrance H is 2m.
  • The most accessible route to the lift has step-free level access.
  • The ground, first and second floors are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a high visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 114cm.
  • The internal dimensions of the lift are 170cm (width) x 109cm (depth).
  • The internal lift control buttons have tactile markings and a high visual contrast.
  • The majority of the internal controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, a visual floor indicator, an audible announcer and a list of floor services/facilities.
  • Lighting levels were low at the time of the survey.

Department / Service (Mint Outpatients)

  • Location and Access View
    • Mint Outpatients is located on the second floor and along the corridor on the right side of the Mint building.
    • View information on opening times.
    • There is written text signage on or near the door.
    • There is step-free level access into this area.
    • There is a key pad at a height of 137cm.
    • The height of the hand sanitiser is 137cm.
    • There is a single manual door with a high visual contrast.
    • The door has a locked extension leaf.
    • The locked extension leaf can be opened on request .
    • The door is permanently held open.
    • The width of the opening is 89cm.
  • Getting Around View
    • There is step-free level access throughout.
    • The flooring is shiny.
    • The walls and floor have a high visual contrast.
    • There is no (or very little) background noise in this area.
    • Wayfinding signage is provided.
    • Signage is clearly visible with high contrasting colours.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • Facilities and Services View
    • There are 6 consultation/medical rooms available.
    • Seating available in this area includes: chairs without armrests and chairs with armrests.
    • Some seating is fixed.
    • There is a clearly signed portable hearing assistance system.
    • The hearing assistance system was tested and working at the time of the survey.
    • The following facilities are available for patients: a toilet with adaptations.

Reception (Mint Outpatients Reception)

  • The reception is located ahead as you enter Mint Outpatients.
  • The distance from the Mint Outpatients entrance is 5m.
  • There is step-free level access to reception.
  • The height of the reception desk is 110cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 76cm.
  • The reception has windows and glazed screens.
  • There is a clearly signed portable hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is no (or very little) background noise in this area.
  • The flooring is shiny.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests and chairs without armrests.
  • Some seating is fixed.

Consultation / Medical Room (Consulting Room 1)

  • There are 6 consultation/medical rooms available.
  • The room surveyed was; Consulting Room 1.
  • The room is located along the corridor on the left side of Mint Outpatients.
  • The most accessible route to the room has step-free level access.
  • There is written text and numbered signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens inwards.
  • The width of the opening is 85cm.
  • There is step-free level access throughout the room.
  • Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • The treatment table is free standing and height adjustable.
  • The length of the treatment table is 188cm.
  • Seating available in the room includes: chairs without armrests.
  • Furniture available in the room includes: desks and tables.
  • Some furniture is fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.

Consultation / Medical Room (Consulting Room 3)

  • There are 6 consultation/medical rooms available.
  • The room surveyed was; Consulting Room 3.
  • The room is located along the corridor on the right side of Mint Outpatients.
  • The most accessible route to the room has step-free level access.
  • There is written text and numbered signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens inwards.
  • The width of the opening is 86cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring is shiny.
  • The walls and floor have a high visual contrast.
  • The treatment table is free standing and height adjustable.
  • The length of the treatment table is 188cm.
  • Seating available in the room includes: chairs without armrests.
  • Furniture available in the room includes: tables and desks.
  • Some furniture is fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.

Consultation / Medical Room (Consulting Room 4)

  • There are 6 consultation/medical rooms available.
  • The room surveyed was; Consulting Room 4.
  • The room is located at end of the corridor on the right side of Mint Outpatients.
  • The most accessible route to the room has step-free level access.
  • There is written text and numbered signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens inwards.
  • The width of the opening is 86cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • The treatment table is free standing and height adjustable.
  • The length of the treatment table is 188cm.
  • Seating available in the room includes: chairs without armrests.
  • Furniture available in the room includes: desks and tables.
  • Some furniture is fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.

Toilet with Adaptations (Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located at the end of the corridor on the left side of Mint Outpatients.
    • The distance from the Mint Outpatients entrance is 10m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens outwards and has a low visual contrast.
    • The width of the door opening is 85cm.
    • The door has a twist lock.
    • Internally the door has a low visual contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 228cm (width) x 179cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 90cm (from the side of the toilet pan).
    • There is a lever flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a low visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a low visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low visual contrast.
    • The toilet has a padded backrest.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a medium visual contrast.
    • The toilet roll holder is 90cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 74cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rail is on the right as you face the wash basin.
    • The wash basin grab rail has a low visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 116cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a medium visual contrast.
    • The towel dispenser is 140cm from the floor.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low visual contrast.
    • The hand dryer is 96cm from the floor.
    • There is a pull cord emergency alarm but it was tied up at the time of the survey.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin and a clinical waste bin.
    • There is one coat hook.
    • The coat hook is 181cm from the floor.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.
    • There is a bidet available that is 40cm high and has multiple grab rails and a drop down rail.