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Real Coffee Café

St Mary's Hospital, Praed Street, Paddington, London, W2 1NY

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Access Guide

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Getting To (Real Coffee Café)

  • The most accessible route from the South Wharf Road parking has uneven surfaces, a dropped kerb and a very easy slope.
  • Access to the Real Coffee Café is via the Queen Elizabeth the Queen Mother building entrance.
  • There is not a drop-off point at this entrance.
  • The Real Coffee Café is located on the ground floor of the Queen Elizabeth the Queen Mother building.
  • The Real Coffee Café is approximately 3m from the Queen Elizabeth the Queen Mother building entrance.
  • Enter the Queen Elizabeth the Queen Mother building, and the entrance to the Real Coffee Café is immediately on the left.
  • Internally the most accessible route has step-free level access.
  • Some flooring along the route is shiny and patterned.
  • There are not resting areas along the route.
  • Wayfinding signage is not provided.
  • View more information on getting to and around the hospital (opens new tab).

Parking (South Wharf Road)

Entrance (Queen Elizabeth the Queen Mother Building)

  • This entrance is located at the front of the building, on South Wharf Road.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a very easy slope at the entrance.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 152cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low visual contrast.
  • There is a second set of double automatic doors .
  • The second set of doors open by sliding.
  • The width of the opening is 153cm.
  • There is a small lip on the threshold of the opening.
  • The second set of doors have a low visual contrast.
  • There is a push pad or push button to exit at a height of 124cm.
  • The height of the intercom at the second set of doors is 113cm.
  • There is step-free level access as you enter.
  • This entrance gives access to the ground floor of the Queen Elizabeth the Queen Mother Building.

Eating and Drinking (Real Coffee Café)

  • The Real Coffee Café is on the ground floor of the Queen Elizabeth the Queen Mother building, off the entrance lobby.
  • The most accessible route has step-free level access.
  • There is step-free level access into this area.
  • Service View
    • This area has a counter where food and drink can be ordered.
    • Full table service is not available.
    • Menus are wall-mounted.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws, takeaway cups and takeaway cutlery.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The service counter was surveyed.
    • The counter is located on the right side of the cafe.
    • There is step-free level access to the counter.
    • The height of the counter is 96cm.
    • There is not a lowered section at the counter.
    • The counter has patterned/distracting backgrounds.
    • The height of the tray rail is 90cm.
    • Staff are happy to help customers if required, please just ask.
  • Seating Area View
    • There is step-free level access throughout the seating area, this may include the use of a lift.
    • The following areas have stepped access: the rear seating area, via three steps.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The walls and floor visual contrast varies between low and high.
    • Seating available in this area includes: chairs without armrests.
    • Furniture available in this area includes: tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There may be background noise in this area.
    • Lighting levels were even at the time of the survey, with unshaded light sources.

Lift (To Further Seating)

  • The lift surveyed is located ahead and to the left of the café entrance.
  • This lift is a platform lift.
  • The distance from the café entrance is 10m.
  • The most accessible route to the lift has step-free level access.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have a high visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 90cm.
  • The internal dimensions of the lift are 90cm (width) x 145cm (depth).
  • The internal lift control buttons have a high visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • The button needs to be pressed constantly when in use.
  • Internally the lift has: a separate door to exit.
  • Lighting levels were even at the time of the survey, with unshaded light sources.