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Therapy Outpatients - Hand and Physiotherapy

St Mary's Hospital, Praed Street, Paddington, London, W2 1NY

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Access Guide

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Getting To (Therapy Outpatients - Hand and Physiotherapy)

  • The most accessible route from the blue badge parking bays on Winsland Street has uneven surfaces, slight ramps or slopes, bollards and a dropped kerb.
  • View further information about parking at the hospital (opens new tab).
  • Access to Therapy Outpatients - Hand and Physiotherapy is via the Winston Churchill Building entrance.
  • There is not a drop-off point at this entrance.
  • Therapy Outpatients - Hand and Physiotherapy is located on the lower ground and first floor of the Winston Churchill Building.
  • Therapy Outpatients - Hand and Physiotherapy is approximately 7m from the Winston Churchill Building lift.
  • Enter via the Winston Churchill Building entrance.
    Turn left and you will reach the Winston Churchill Building lift on the left.
    Take the lift to the lower ground floor.
    As you exit the lift, continue straight ahead and the Therapy Outpatients - Hand and Physiotherapy reception is located on the left.
  • Internally the most accessible route has step-free level access and a lift.
  • Some flooring along the route is shiny .
  • There are not resting areas along the route.
  • Wayfinding signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • View more information on getting to and around the hospital (opens new tab).

Parking (Winsland Street)

Entrance (Winston Churchill Building)

  • This entrance is located at the front of the Winston Churchill Building, off Winsland Mews.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a very easy ramp at the entrance.
  • The ramp is over 150cm wide with a handrail on the right going up.
  • The very easy slope is located to the left of the entrance.
    There is a steep ramp located to the right of the entrance.
    The steep ramp is over 150cm wide with a handrail on the left going up.
  • There is a buzzer at a height of 138cm.
  • There is a buzzer at a height of 142cm.
  • The height of the hand sanitiser is 98cm.
  • There are double automatic doors at this entrance.
  • The doors open away from you.
  • The width of the opening is 153cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a high visual contrast.
  • There is a push pad or push button to exit at a height of 116cm.
  • There is a second set of double automatic doors, however one door is locked or bolted.
  • The second set of doors are permanently held open.
  • The width of the opening is 83cm.
  • There is a small lip on the threshold of the opening.
  • The second set of doors have a high visual contrast.
  • There is step-free level access as you enter.
  • This entrance gives access to the ground floor of the Winston Churchill Building.

Lift (Winston Churchill Building)

  • The lift surveyed is located to the left as you enter the Winston Churchill Building.
  • The distance from the Winston Churchill Building entrance is 3m.
  • The most accessible route to the lift has step-free level access.
  • The lower ground, ground, first and second floors are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a high visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 108cm.
  • The internal dimensions of the lift are 146cm (width) x 221cm (depth).
  • The internal lift control buttons have tactile markings and a high visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, a visual floor indicator, an audible announcer and a list of floor services/facilities.
  • Lighting levels were even at the time of the survey.

Department / Service (Therapy Outpatients - Hand and Physiotherapy)

  • Location and Access View
    • Therapy Outpatients - Hand and Physiotherapy is located on the lower ground and first floor of the Winston Churchill Building.
    • View information on opening times.
    • There is step-free level access via lift into this area.
    • There are no doors into the department, access is directly via lift.
  • Getting Around View
    • There is step-free level access throughout, this may include the use of a lift.
    • Access throughout may include narrow walkways.
    • The flooring is shiny.
    • The walls and floor have a high visual contrast.
    • There may be background noise in this area.
    • Wayfinding signage is provided.
    • Some signage is clearly visible with high contrasting colours.
    • Lighting levels vary due to the size of the space.
    • The Therapy Outpatients - Hand and Physiotherapy reception is located on the lower ground floor of the Winston Churchill Building.
      All patients must attend the reception for their appointments.
      The physiotherapy gym and pelvic health physiotherapy clinics are located on the lower ground floor along with the toilets with adaptations.
      The hand therapy clinic room is located on the first floor of the Winston Churchill Building and has its own seating area and male and female standard toilets.
  • Facilities and Services View
    • There are 3 consultation/medical rooms available.
    • Seating available in this area includes: chairs with armrests and chairs without armrests.
    • Some seating is fixed.
    • The following facilities are available for patients: standard toilets and toilets with adaptations.

Toilet and Changing Facilities (Therapy Outpatients - Hand and Physiotherapy)

  • Toilet Facilities View
    • There are 2 toilets with adaptations.
    • Toilets with adaptations are located on the lower ground floor of the Winston Churchill Building, off the Therapy Outpatients - Hand and Physiotherapy reception waiting area.
    • All toilets with adaptations have a left hand transfer space.
    • The male and female step-free toilet facilities are located on the first floor of the Winston Churchill Building, off the Hand Therapy waiting area.
  • Changing Places and Changing Facilities View
    • Standard changing facilities are located within the physiotherapy gym.
    • Parent and baby changing facilities are located on the lower ground floor within the female toilet with adaptations off the Therapy Outpatients - Hand and Physiotherapy reception waiting area.

Reception (Therapy Outpatients - Hand and Physiotherapy)

  • The reception is located ahead and to the left as you exit the Winston Churchill Building lift.
  • The distance from the Winston Churchill Building lift is 7m.
  • There is step-free level access to reception.
  • The height of the reception desk is 73cm.
  • There is not a lowered section at the desk.
  • The reception has glazed screens.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is no (or very little) background noise in this area.
  • The flooring is shiny.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs without armrests and chairs with armrests.
  • Some seating is fixed.

Consultation / Medical Room (Pelvic Health Physiotherapy)

  • There is 1 consultation/medical room available.
  • The room surveyed was; Room 9.
  • The room is located on the lower ground floor, to the right of the reception and along the corridor.
  • The most accessible route to the room has step-free level access and narrow walkways.
  • There is numbered signage on or near the door.
  • There is step-free level access into the room.
  • The door opens inwards.
  • The width of the opening is 100cm.
  • The height of the door release is 130cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring is shiny.
  • The walls and floor have a high visual contrast.
  • The treatment table is free standing and height adjustable.
  • The length of the treatment table is 180cm.
  • Seating available in the room includes: chairs with armrests and chairs without armrests.
  • Furniture available in the room includes: desks.
  • Some furniture is fixed.
  • There is not a hearing assistance system.
  • There may be background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Standard Changing Room (Physiotherapy Gym - Gentlemen)

  • The changing room surveyed is located within the physiotherapy gym, to the right.
  • The distance from the physiotherapy gym entrance is 12m.
  • The most accessible route to the changing room has step-free level access.
  • There is step-free level access into the changing room.
  • The door opens inwards and has a medium visual contrast.
  • The width of the door opening is 99cm.
  • Internally the door has a low visual contrast.
  • Facilities in the changing room include: a chair/stool and a locker.
  • Additional features include: coat hooks, a shelf and a mirror.
  • The changing room has a waste bin.
  • The walls and floor have a high visual contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
  • There is a similar female changing room available within the physiotherapy gym.

Gym (Physiotherapy Gymnasium)

  • The gym is located on the lower ground floor, opposite the Therapy Outpatients - Hand and Physiotherapy reception.
  • There is step-free level access into the gym.
  • There is a single manual door with a high visual contrast.
  • The door is permanently held open.
  • The width of the opening is 98cm.
  • There is step-free level access throughout.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • The gym is staffed when open.
  • The walls and floor have a high visual contrast.
  • There is some clear manoeuvring space between equipment (150cm x 150cm).
  • Equipment includes free weights and cable resistance machines.
  • There is not a hearing assistance system.
  • There may be background noise in this area.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Seating Area (Hand Therapy Waiting Area)

  • Location and Access View
    • The hand therapy clinic waiting area is located on the first floor of the Winston Churchill Building, to the right as you exit the lift.
    • The most accessible route has a lift and step-free level access.
    • There is step-free level access into this area.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The walls and floor have a high visual contrast.
    • The flooring is shiny.
    • Seating available in this area includes: chairs without armrests and chairs with armrests.
    • The chairs are fixed.
    • There is no (or very little) background noise in this area.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Consultation / Medical Room (Hand Therapy)

  • There is 1 consultation/medical room available.
  • The room surveyed was; Hand Therapy and Physiotherapy.
  • The room is located on the first floor corridor of the Winston Churchill Building, to the right as you exit the lift.
  • The most accessible route to the room has a lift and step-free level access.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a low visual contrast.
  • The door opens inwards.
  • The width of the opening is 93cm.
  • The height of the door release is 111cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • The treatment table is free standing and height adjustable.
  • The length of the treatment table is 190cm.
  • Seating available in the room includes: chairs without armrests and chairs with armrests.
  • Furniture available in the room includes: tables and desks.
  • Some furniture is fixed.
  • There is not a hearing assistance system.
  • There is background noise in this room.
  • Lighting levels vary due to the size of the space.

Toilet with Adaptations (Female - Left Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located on the lower ground floor, off the Therapy Outpatients - Hand and Physiotherapy reception waiting area.
    • The distance from the Winston Churchill Building lift is 9m.
    • The most accessible route to the toilet has step-free level access and manual doors.
    • There is step-free level access into the facility.
    • The width of the door into the female toilets is 77cm.
    • There is no signage on or near the door.
    • The door opens inwards and has a medium visual contrast.
    • The width of the door opening is 83cm.
    • The door has a sliding bolt lock.
    • Internally the door has a medium visual contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 150cm (width) x 217cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 78cm (from the side of the toilet pan).
    • There is a lever flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 92cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 74cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 97cm from the floor.
    • There is not a towel dispenser.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a sanitary bin and a pedal bin.
    • There are multiple coat hooks.
    • The coat hooks are 90cm from the floor.
    • The height of the baby change facility when in use is 75cm.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey, with unshaded light sources.