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The Western Eye Hospital

153-173 Marylebone Road, Marylebone, London, NW1 5QH

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Access Guide

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Overview (The Western Eye Hospital)

  • About View
    • This is an eye hospital with multiple services available.
    • Services available in the venue include: Outpatients, Accident and Emergency, Clinics, Minor-Ops, Photography Suite and a Pharmacy.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free access via ramp at the most accessible entrance.
    • There is step-free access via a stair lift to the Accident and Emergency department only via the staff entrance.
    • There is step-free level access throughout the majority of areas, this may include the use of a lift.
    • The following areas have step-free access via ramps or slopes: There is a slight ramp on the lower ground floor to access waiting area A, the procedure rooms, the imaging room and the vision lanes – assessment area as part of Macular Clinic - Photography Suite and Minor-Ops.
    • The following areas have stepped access: There are steps to access the Accident and Emergency department from the main hospital entrance.
    • Access throughout may include manual doors, doors permanently held open and narrow walkways.
    • The lower ground, ground, first, second, third and fourth floors can be accessed via a standard lift, a stair lift and stairs.
  • Getting Help and Assistance View
    • There is seating available.
    • There is no hearing assistance system.
    • You can borrow or hire the following equipment: a manual wheelchair.
    • British Sign Language interpreters can be provided on request.
    • Documents are available in the following formats: Braille (on request), large print (on request) and different languages (on request).
    • There is not a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: Wi-Fi.
    • Staff receive the following training: disability, diversity and awareness.

Toilet and Changing Facilities (The Western Eye Hospital)

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located on the ground floor of the hospital, to the left from the main hospital entrance, just before the Main Outpatients department.
    • The toilet with adaptations has a right hand transfer space.
    • The male and female step-free toilet facilities are located on ground floor of the hospital.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located within the toilet with adaptations on the ground floor of the hospital.

Entrance (Main Entrance)

  • This entrance is located at the front of the hospital on Marylebone Road.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a slight gradient.
  • The ramp is over 150cm wide with no handrails.
  • The ramp bypasses the steps.
  • There are 3 steps with a handrail on the left going up.
  • The handrail is easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail extends horizontally beyond the first and last step.
  • The step markings are not clearly visible.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 14cm.
  • The depth of the steps is not between 30cm and 45cm.
  • There are double manual doors at this entrance.
  • The doors are permanently held open.
  • The width of the opening is 145cm.
  • The doors have a high visual contrast.
  • There is a second set of double automatic doors .
  • The second set of doors open by sliding.
  • The width of the opening is 133cm.
  • There is a small lip on the threshold of the opening.
  • The second set of doors have a low visual contrast.
  • There is step-free level access as you enter.
  • This entrance brings you in to the ground floor of the main hospital.

Entrance (Accessible and Staff Entrance)

  • This entrance is located at the front of the hospital, to the right of the main hospital entrance.
  • The entrance area is not clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a very easy slope at the entrance.
  • There is an intercom at a height of 110cm.
  • There are double manual doors at this entrance.
  • The doors open towards you.
  • The width of the opening is 134cm.
  • The doors have a low visual contrast.
  • There is an intercom to exit these doors. The height of the intercom is 112cm.
  • There is step-free level access via lift as you enter.
  • The lift bypasses the steps.
  • There are 7 steps with a handrail on the right going up.
  • The handrail is easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail extends horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is not between 30cm and 45cm.
  • This entrance brings you in to the ground floor of the main hospital.

Reception (Security)

  • The reception is located to the right from the main hospital entrance.
  • The distance from the main hospital entrance is 5m.
  • There is step-free level access to reception.
  • The height of the reception desk is 110cm.
  • There is not a lowered section at the desk.
  • The reception has glazed screens.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this area.
  • The flooring is shiny.
  • Lighting levels were even at the time of the survey.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs without armrests.

Getting Around (The Western Eye Hospital)

  • There is step-free level access throughout the majority of areas, this may include the use of a lift.
  • The following areas have step-free access via ramps or slopes: There is a slight ramp on the lower ground floor to access waiting area A, the procedure rooms, the imaging room and the vision lanes – assessment area as part of Macular Clinic - Photography Suite and Minor-Ops.
  • The following areas have stepped access: There are steps to access the Accident and Emergency department from the main hospital entrance. There is step-free access via a stair lift to the Accident and Emergency department only via the staff entrance.
  • Access throughout may include manual doors, doors permanently held open and narrow walkways.
  • Some flooring is shiny.
  • There is a high visual contrast between the walls and floor in all areas.
  • There is no (or very little) background noise.
  • Wayfinding signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available in the walkways includes: chairs without armrests.
  • Lighting levels vary due to the size of the space.

Lift (Accessible and Staff Entrance)

  • The lift surveyed is located beyond the accessible and staff entrance.
  • This lift is a stair lift.
  • The distance from the accessible and staff entrance is 2m.
  • The most accessible route to the lift has step-free level access.
  • The lift does not have a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a high visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 80cm.
  • The internal dimensions of the lift are 80cm (width) x 104cm (depth).
  • The lift is slow moving and the button needs to be pressed constantly when in use.
  • Lighting levels were low at the time of the survey.
  • The lift was out of service at the time of the survey (May 2025).

Lift (The Western Eye Hospital)

  • The lift surveyed is located ahead from the main hospital entrance.
  • The distance from the main hospital entrance is 6m.
  • The most accessible route to the lift has step-free level access.
  • The lower ground, ground, first, second, third and fourth floors are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings, Braille markings and a high visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 100cm.
  • The internal dimensions of the lift are 125cm (width) x 205cm (depth).
  • The internal lift control buttons have tactile markings, Braille markings and a medium visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, an audible announcer and a list of floor services/facilities.
  • Lighting levels were even at the time of the survey.

Stairs (Front)

  • The stairs surveyed are located ahead from the main hospital entrance.
  • There is a single manual door to access the stairwell.
  • The lower ground, ground, first, second, third and fourth floors can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 16cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Stairs (Rear)

  • The stairs surveyed are located at the rear of the building.
  • There is a single manual door to access the stairwell.
  • The lower ground and ground floors can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 16cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Toilet with Adaptations (Ground Floor - Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located to the left from the main hospital entrance, just before the Main Outpatients department.
    • The distance from the main hospital entrance is 7m.
    • The most accessible route to the toilet has manual doors and step-free level access.
    • There is step-free level access into the facility.
    • The door to access the toilet area is 86cm wide and opens away from you (push). .
    • There is written text and pictorial signage on or near the door.
    • The door opens outwards and has a low visual contrast.
    • The width of the door opening is 88cm.
    • The door has a twist lock.
    • Internally the door has a low visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 126cm (width) x 204cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 74cm (from the side of the toilet pan).
    • There is a spatula flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a medium visual contrast.
    • The toilet roll holder is 90cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 92cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a medium visual contrast.
    • The towel dispenser is 97cm from the floor.
    • There is not a hand dryer.
    • There is no emergency alarm.
    • There is no mirror.
    • There is no shelf.
    • The cubicle has a pedal bin and a clinical waste bin.
    • There are multiple coat hooks.
    • The coat hooks are 90cm and 174cm from the floor.
    • The height of the baby change facility when in use is 77cm.
    • The walls and floor have a high visual contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.