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Departure Lounge and Gates

Inverness Airport, Dalcross, IV2 7JB

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Access Guide

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Overview

Toilet and Changing Facilities

  • There are 2 toilets with adaptations.
  • Toilets with adaptations are located in the Departure Lounge and in the female standard toilet facilities.
  • All toilets with adaptations have a right hand transfer space.
  • Step-free female standard toilet facilities are located to the right as you exit Security.
  • Step-free male standard toilet facilities are located to the left as you exit Security.
  • Parent and baby changing facilities are located in male and female standard toilet facilities and in the shared toilet with adaptations cubicle.

Departure Lounge

  • There is step-free access throughout.
  • Some flooring is shiny.
  • There is a high visual contrast between the walls and floor.
  • Lighting levels are varied.
  • Departures information boards are available.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the area.
  • Dementia friendly signage is not provided.
  • There are audible announcements in this area.
  • There is background noise which varies depending on the time of day.
  • There is not a hearing assistance system.

Main Seating

  • The seating area is located to the right as you exit Security.
  • There is step-free level access in this area.
  • There is designated seating available for people who require assistance.
  • There is space for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • There are chairs without armrests, bench seats and tables available in this area.
  • There are some tables suitable for wheelchair users (between 70cm - 80cm and free from obstruction) .
  • Some flooring is shiny.
  • There is background noise which varies depending on the time of day.
  • There is not a hearing assistance system.
  • Lighting levels are varied.

Special Assistance Seating Area

  • There is designated seating available for people who require assistance.
  • There is space for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • There are a mixture of chairs with and without armrests and coffee tables available in this area.
  • Some flooring in the seating area is shiny.
  • Lighting levels in the seating area are varied.

WH Smith

  • Getting Around View
    • There is step-free level access throughout all areas.
    • The majority of main aisle widths are between 150cm - 180cm.
    • The majority of product aisle widths are under 120cm.
    • Some flooring is shiny.
    • There is a high visual contrast between the shelving and floor throughout this area.
    • There is no (or very little) background noise.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
    • The checkout area is located on the right of the store.
    • There is step-free level access to the checkout area.
    • The venue has a payment counter.
  • Payment Counter View
    • Signage is not provided for the counter.
    • The queue width is at least 150cm and there is no need to turn.
    • The payment counter has patterned/distracting backgrounds.
    • The height of the payment counter is 90cm.
    • There is not a lowered section at the counter.
    • The card payment machine is portable.
    • There is not a hearing assistance system.
    • Lighting levels were even at the time of the survey.

The Whisky Cellar

  • Getting Around View
    • There is step-free level access throughout all areas.
    • Access throughout may include narrow aisles (less than 120cm).
    • The majority of main aisle widths are between 150cm - 180cm.
    • The majority of product aisle widths are between 120cm - 150cm.
    • There is a high visual contrast between the shelving and floor throughout this area.
    • There is no (or very little) background noise.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
    • The checkout area is located on the far right of the store.
    • There is step-free level access to the checkout area.
    • The venue has a payment counter.
  • Payment Counter View
    • Signage is not provided for the counter.
    • The queue width is at least 150cm and there is no need to turn.
    • The height of the payment counter is 84cm.
    • The card payment machine is portable.
    • There is not a hearing assistance system.
    • Lighting levels were even at the time of the survey, with unshaded light sources.

Stag and Thistle Bar and Kitchen

  • Location and Access View
    • The bar and kitchen is located to the right as you exit Security.
    • The most accessible route has step-free level access.
    • There is step-free level access into this area.
  • Service View
    • This area has a bar where food and drink can be ordered and staff who can provide assistance with ordering.
    • Full table service is not available.
    • Menus are handheld and displayed on the counter.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, vegetarian and vegan.
    • The following are available: drinking straws and takeaway cups.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The service counter was surveyed.
    • There is step-free level access to the counter.
    • The height of the counter is 109cm.
    • There is not a lowered section at the counter.
    • The counter has mirrors and patterned/distracting backgrounds.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • Some flooring is shiny.
    • The walls and floor have a high visual contrast.
    • Seating available in this area includes: chairs without armrests, benches and high stools.
    • Furniture available in this area includes: tables and high tables.
    • Some chairs are fixed.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is no (or very little) background noise in this area.
    • Lighting levels vary due to the use of large glazed walls.

Brew'd

  • Location and Access View
    • Brew'd is to the left as you exit Security.
    • The most accessible route has step-free level access.
    • There is step-free level access into this area.
  • Service View
    • This area has a counter where food and drink can be ordered and staff who can provide assistance with ordering.
    • Full table service is not available.
    • Menus are wall-mounted.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, vegetarian and vegan.
    • The following are available: drinking straws and takeaway cups.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The service counter was surveyed.
    • There is step-free level access to the counter.
    • The height of the counter is 106cm.
    • There is a lowered section at the counter.
    • The height of the lowered section is 76cm.
    • The counter has windows.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • Some flooring is shiny and patterned.
    • The walls and floor have a high visual contrast.
    • Seating available in this area includes: chairs without armrests, armchairs and high stools.
    • Furniture available in this area includes: tables, high tables and desks.
    • Some tables are fixed.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area which varies depending on the time of day.
    • Lighting levels vary due to the size of the space.

Toilet with Adaptations (Shared - Right Hand Transfer)

  • This toilet is located to the left as you exit Security.
  • This toilet is approximately 15m from the access point from Security.
  • Access View
    • There is step-free level access into the toilet.
    • There is Braille, tactile, pictorial and written text signage on or near the door.
    • The door to enter opens outwards and has a high visual contrast with the surrounding walls.
    • The width of the toilet door opening is 86cm.
    • The door has a locking handle.
    • Internally the door has a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 270cm x 267cm and it has a turning space of at least 150cm x 150cm.
    • There is a lateral transfer space to the right of the seat.
    • The lateral transfer space is 193cm (from the side of the toilet pan to the wall).
    • There is a spatula flush on the transfer side.
    • There is a horizontal grab rail on the non transfer side.
    • The horizontal grab rail has a high visual contrast with the surrounding walls.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast with the surrounding walls.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast with the surrounding walls.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high visual contrast.
    • The toilet does not have a padded backrest.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a medium visual contrast.
    • The toilet roll holder is 95cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 74cm from the floor.
    • The wash basin tap type is lever mixer.
    • The vertical grab rails are on both sides of the wash basin.
    • The vertical grab rails have a high visual contrast with the surrounding walls.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a low visual contrast.
    • The soap dispenser is 95cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high visual contrast.
    • The hand dryer is 76cm from the floor.
    • There is a pull cord emergency alarm at a recommended height (within 10cm from the floor).
    • There is a full length mirror.
    • There is no shelf.
    • The cubicle has a waste bin , a nappy/incontinence items bin and a sanitary bin.
    • There are two coat hooks.
    • The coat hooks are 120cm and 170cm from the floor.
    • The baby change facility when in use is at a height of 72cm from the floor.
    • There is a high visual contrast between the walls and floor.
    • Lighting levels are moderate to good.
    • There is an additional toilet with adaptations within the female standard toilet facilities.

Departure Gates

  • The departure gate(s) in this area are Gates 1, 2, and 3.
  • Departure Gate Details View
    • There is clear signage to the departure gates.
    • The height of the documentation check desk is very high (111cm+).
    • There is ramped/sloped access to Gates 1, 2, and 3.
  • Boarding View
    • There is step free access to the aircraft via Gates 1, 2, and 3 from the tarmac.
    • There is an Ambulift available.
    • The accessibility of the individual aircraft varies depending on the provider. Please contact your airline company prior to booking for more information.
    • Gate 1 may be used for international flights and has a seated waiting area. Seats with armrests are not available. Gates 2 and 3 are used for domestic flights and open directly from the departure lounge. Boarding of the planes may be by steps, Aviramp, or Ambulift depending on the type of plane and assistance required.

Ramp / Slope

  • The ramp is located at the exit of each gate.
  • The ramp is used to access the tarmac.
  • The slight ramp is between 75cm and 150cm wide, with no handrails.

Ambulift

  • The clear door width of the platform lift used to access the Ambulift is 233cm.
  • The dimensions of the platform lift used to access the Ambulift are 233cm x 160cm.
  • There are separate entry and exit doors in the lift.
  • There is seating available in the Ambulift.
  • There are chairs with armrests available in the Ambulift.
  • The accessibility of the individual aeroplane varies depending on the provider. Please contact your airline company prior to booking for more information. For more information on assistance at the airport contact the assistance team at Inverness Airport.
    The ambulift is used for passengers who are unable to board or disembark the aircraft via steps or Aviramp The ambulift transports passengers from the terminal to the aircraft door and vice versa. There is a lift operated by a member of staff which is located at the rear of the vehicle. There is fixed seating and space for wheelchair users. Narrow aisle chairs are available to transfer passengers onto and off the aircraft. The ambulift is raised up to the airplane doors, where the passengers are moved onto or off the airplane via an extending bridge.