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Overview

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• About View
  • This guide covers the check-in area and security.
  • Facilities available in the venue include: a café, shops, information desk and special assistance.
  • View information on opening times.
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • Departures can be accessed both by the Departures entrance/exit and Arrivals entrance/exit.
  • There is step-free level access throughout.
• Getting Help and Assistance View
  • There is seating available.
  • There is no hearing assistance system.
  • You can borrow or hire the following equipment: a manual wheelchair.
  • Additional equipment which can be borrowed or hired includes: Wooden walking sticks may be provided at Security when going through the scanners.
  • There is a designated safe space which can be used by people with dementia, autism or learning disabilities.
  • The designated safe space is located in the Changing Places facility.
  • There is a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.
  • Facilities/services include: Wi-Fi.
• Related Access Guides View
  • View information on Getting to The Airport (opens new tab) .
  • View information on Airport Parking (opens new tab) .

You are on Assistance and Accessibility. Skip to the next section.

Assistance and Accessibility

• For information on passenger assistance and accessibility please click here (new tab).
• There is a member of staff available for help and assistance.
• There is no hearing assistance system.
• There is seating available.
• You can borrow or hire the following equipment: wheelchairs. It is highly recommended that these are booked in advance.
• There is not a quiet space or reflection space.
• British Sign Language interpreters are not available.
• Water bowls for assistance dogs are available.
• There is not a designated assistance dog spending area.
• Passengers requiring assistance are requested to pre-book at least 48 hours before the scheduled time of departure for their flight. This booking should be made with your airline carrier, tour operator or travel agent. If this information is not made available within these time frames assistance may be limited or delayed. Carriage by the airline may also be denied.
• Best efforts will be made at all times to accommodate late bookings for assistance, but cannot be guaranteed.
• On arrival at the airport there are two special assistance call points located in the Premium Car Park 1 by the drop off zone, one by the taxi rank and one by the bus stop, with designated shelters adjacent. Alternatively, the Special Assistance waiting area is to the left of the Information Desk. Assistance is then provided at all points through to embarkation onto the aircraft.
• Accessibility on the aircraft is the responsibility of the airline and is dependent on the individual provider.
• More information can be provided at the Information Desk in the main terminal building on the right as you enter via the Departures Entrance.

You are on Toilet and Changing Facilities - Main Concourse. Skip to the next section.

Toilet and Changing Facilities - Main Concourse

• There is 1 toilet with adaptations.
• The toilet with adaptations is located in the Check-In Hall, to the left of the Information desk.
• The toilet with adaptations has a right hand transfer space.
• Changing Places facilities are located in the Check-In Hall, to the left of the Information desk.
• Step-free male and female standard toilet facilities are located in the Check-In Hall, to the left of the Information desk.
• Step-free male and female standard toilet facilities are located in the Arrivals Hall, opposite the domestic baggage claim.
• Parent and baby changing facilities are located in the male and female standard toilet facilities in both the Check-In and Arrivals Hall.
• A nursing chair is available in the Check-In Hall female standard toilet facilities.

You are on Departures Entrance. Skip to the next section.

Departures Entrance

• This entrance is located at the front right of the Terminal building.
• There is step-free level access at the entrance.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• There are no help points available.
• There is a single automatic door which opens by revolving.
• The width of the opening is 269cm.
• The door has a low visual contrast.
• The revolving automatic door has a button for slowing down the operating speed for people with mobility problems, with buggies, children or pets. The button is at a height of 90cm.
• There are alternative manual side double doors, 150cm wide, which open towards you, that some people may have difficulty opening.

You are on Information Desk. Skip to the next section.

Information Desk

• The counter is located in the Check-In Hall, next to the Departures Entrance/Exit.
• The counter is approximately 5m from the Departures Entrance/Exit.
• The counter is clearly visible from the entrance.
• There is step-free level access to the counter.
• The height of the counter is 110cm.
• The lowered section of the counter is at a height of 76cm.
• There is a clear knee recess beneath the lowered section of the counter.
• The counter has glazed screens which may affect the ability of someone to lip read.
• There is sufficient space to write or sign documents on the counter.
• There is not a hearing assistance system.
• There is no (or very little) background noise.
• Lighting levels are moderate to good.
• There is step-free level access in this area.
• There is designated seating available for people who require assistance.
• There is space for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• There are chairs with armrests available in this area.
• The special assistance waiting area is next to the Information Desk.

You are on Check-In Hall. Skip to the next section.

Check-In Hall

• There is step-free level access in this area.
• Clear directional signage is provided in this area.
• Dementia friendly signage is not provided.
• Departures information boards are available.
• All of the directional display screens can be used to provide disruption related information.
• There are audible announcements for flight information in this area.
• There is not a hearing assistance system.
• There is background noise which varies depending on the time of day.
• Some flooring is shiny.
• There is a high visual contrast between the walls and floor.
• Lighting levels are moderate to good.

You are on Check-In Desks. Skip to the next section.

Check-In Desks

• The check-in desks are located in the Check-In Hall, opposite the Information Desk.
• The height of the check-in desk is 120cm.
• There is not a hearing assistance system.
• There is a member of staff available to assist with bags at the check-in desk.
• The oversize baggage check-in is located to the left of the check-in desks.
• The oversize baggage check-in is staffed.

You are on Oversized and Special Baggage Counter. Skip to the next section.

Oversized and Special Baggage Counter

• The counter is located to the left of the check-in desks.
• The counter is approximately 20m from the Departures entrance.
• The counter is clearly visible from the entrance.
• There is step-free level access to the counter.
• The height of the counter is 114cm.
• There is not sufficient space to write or sign documents on the counter.
• There is not a hearing assistance system.
• There is no (or very little) background noise.
• Some flooring is shiny.
• Lighting levels are moderate to good.
• The bag drop off height is 39cm.
• There is step-free level access in this area.

You are on Self Service Check-In. Skip to the next section.

Self Service Check-In

• The self-service check-in is located on the left of the check-in area.
• There is step-free level access to the self-service check-in.
• The kiosk touchscreen is between the heights of 102cm and 132cm.
• There is not a height adjustable touchscreen available.
• The touchscreen has the following accessibility aids: a call for assistance button.
• The height of the document scanner at the kiosk is 85cm.
• The height of the baggage tag printer at the kiosk is 76cm.
• There is a self-service bag drop touchscreen at a height of 134cm.
• The height of the boarding pass scanner at the self-service bag drop is 104cm.
• There is not a hearing assistance system.
• There is not a member of staff available to assist at the self-service check-in area.

You are on WH Smith. Skip to the next section.

WH Smith

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• Circulation View
  • The majority of aisle widths are not 150cm+.
  • Some aisle widths are reduced by product bins or displays.
  • The type of flooring is laminate.
  • There is high colour contrast between the walls and floor in all areas.
  • The lighting levels are moderate to good.
• Till(s) View
  • The till(s) is/are located in the centre of the shop at the rear.
  • There is step-free access to the till(s).
  • There is a clear unobstructed route to the till(s).
  • The till(s) is/are clearly signed.
  • There are no windows, TVs, glazed screens or mirrors at/behind the till(s).
  • The till(s) is not/are not placed in front of a plain background.
  • The lighting levels at the till(s) are moderate to good.
  • The chip & pin card machines are accessible from the till(s).
  • The height of the till(s) is/are 90cm.
  • There is not a lowered section at the till(s).
  • There is not a hearing assistance system at the till(s).
  • There is a lowered writing shelf 75cm high at the till.

You are on JAIL at the Airport. Skip to the next section.

JAIL at the Airport

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• Circulation View
  • The majority of aisle widths are not 150cm+.
  • Some aisle widths are reduced by product bins or displays.
  • The type of flooring is carpet.
  • There is high colour contrast between the walls and floor in all areas.
  • The lighting levels are moderate to good.
• Till(s) View
  • The till(s) is/are located at the rear right of the store.
  • There is step-free access to the till(s).
  • There is a clear unobstructed route to the till(s).
  • The till(s) is/are clearly signed.
  • There are windows, TVs, glazed screens or mirrors at/behind the till(s).
  • The till(s) is not/are not placed in front of a plain background.
  • The lighting levels at the till(s) are moderate to good.
  • The chip & pin card machines are accessible from the till(s).
  • The height of the till(s) is/are 80cm.
  • There is not a hearing assistance system at the till(s).

You are on Stag and Thistle Restaurant and Bar. Skip to the next section.

Stag and Thistle Restaurant and Bar

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• Location and Access View
  • The following information is for the restaurant/bar.
  • The restaurant/bar is located at the rear of the Check-In Hall.
  • There is step-free access to the restaurant/bar.
• Service and Menus View
  • There is a counter where food and drink can be ordered.
  • Staff can bring food and/or drinks to tables.
  • Menu types include: written wall menus and menu boards.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • The type of food served here is hot and cold meals and snacks.
  • Takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • This area does not play background music.
  • There is not a hearing assistance system.
• Service Counter(s) View
  • The height of the counter is 110cm.
  • The height of the lowered section at the counter is 86cm.
  • There is a clear knee recess beneath the low/lowered section of the counter.
  • There is a moveable card machine available for payment.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The height between the floor and the underside of the lowest dining table is 72cm.
  • The distance between the floor and the underside of the highest dining table is 74cm.
  • The standard height for the underside of dining tables is 73cm.
  • The surface height of the highest table is 110cm.
  • Some tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • In this area there are high tables, armchairs and high stools.
  • The type of flooring in this area is tiles.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are varied.

You are on Mother and Baby Change and Feeding Room. Skip to the next section.

Mother and Baby Change and Feeding Room

• There is step-free level access into the room.
• The door to enter opens inwards and has a low visual contrast with the surrounding walls.
• The width of the door opening is 70cm.
• Internally the door has a low visual contrast.
• The baby change facility when in use is at a height of 94cm from the floor.
• There are chairs with armrests available in this room.
• There is a toilet in the parent and baby room.
• The room has a waste bin , a nappy/incontinence items bin and a sanitary bin.

You are on Changing Places (Left Hand Transfer). Skip to the next section.

Changing Places (Left Hand Transfer)

• This Changing Places facility is located in the Check-In Hall, to the left of the Information Desk.
• This facility is approximately 15m from the Information Desk.
• The facility is additional to standard and accessible toilets, and is located close to other managed facilities.

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• Access View
  • There is step-free level access into the facility.
  • There is Braille, pictorial and written text signage on or near the door.
  • The door to enter opens inwards and has a high visual contrast with the surrounding walls.
  • The width of the door opening is 87cm.
  • The door has a twist lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
  • The dimensions of the facility are 389cm x 379cm .
  • The ceiling height is not at a minimum height of 2.4m and there is a clear 200cm x 180cm manoeuvring space in the facility.
  • The facility has a non-slip floor.
• Toilet Details View
  • There is a lateral transfer space to the left of the seat.
  • The transfer space on the left as you face the toilet is 200cm (6ft 6in).
  • There is a spatula flush on the non transfer side.
  • There are vertical grab rails on both sides of the toilet.
  • The vertical grab rails have a high visual contrast with the surrounding walls.
  • There are dropdown rails on both sides of the toilet.
  • The dropdown rails have a medium visual contrast with the surrounding walls.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high visual contrast.
  • The toilet does not have a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder is 80cm from the floor.
• Changing Bench and Hoist Details View
  • The length of the facility changing bench is 170cm.
  • The facility changing bench is free standing and height-adjustable.
  • The changing places hoist is powered overhead and covers all areas in the cubicle.
• Fixtures and Features View
  • A privacy screen is available.
  • The type of wash basin is adjustable.
  • The wash basin tap type is lever mixer.
  • The vertical grab rails are on both sides of the wash basin.
  • The vertical grab rails have a high visual contrast with the surrounding walls.
  • There is a soap dispenser, however it is not wall mounted.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer is 87cm from the floor.
  • Wide tear off paper roll is not available.
  • There is no emergency alarm.
  • There is a full length mirror.
  • There is no shelf.
  • The cubicle has a waste bin , a nappy/incontinence items bin, a sanitary bin and a clinical waste bin.
  • There are two coat hooks.
  • The coat hooks are 120cm and 170cm from the floor.
  • There is a high visual contrast between the walls and floor.
  • Lighting levels are bright.

You are on Toilet with Adaptations (Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Right Hand Transfer)

• This toilet is located in the Check-In Hall, to the left of the Information Desk.
• This toilet is approximately 15m from the Information Desk.

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• Access View
  • There is step-free level access into the toilet.
  • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the door.
  • The door to enter opens outwards and has a high visual contrast with the surrounding walls.
  • The width of the toilet door opening is 86cm.
  • The door has a locking handle.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 150cm x 246cm and it has a turning space of at least 150cm x 150cm.
  • There is a lateral transfer space to the right of the seat.
  • The lateral transfer space is 81cm (from the side of the toilet pan to the wall).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non transfer side.
  • The horizontal grab rail has a high visual contrast with the surrounding walls.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast with the surrounding walls.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast with the surrounding walls.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high visual contrast.
  • The toilet does not have a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a medium visual contrast.
  • The toilet roll holder is 90cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 74cm from the floor.
  • The wash basin tap type is lever mixer.
  • The vertical grab rail is on the right of the wash basin as you look at it.
  • The vertical grab rail has a high visual contrast with the surrounding walls.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a medium visual contrast.
  • The soap dispenser is 85cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 80cm from the floor.
  • There is a pull cord emergency alarm but it is not at a recommended height (within 10cm from the floor).
  • There is a full length mirror.
  • There is no shelf.
  • The cubicle has a waste bin and a sanitary bin.
  • There are two coat hooks.
  • The coat hooks are 120cm and 170cm from the floor.
  • There is a high visual contrast between the walls and floor.
  • Lighting levels are moderate to good.

You are on Security. Skip to the next section.

Security

• The most accessible route from Check-In to Security has step-free level access.
• The gate opening width is 69cm.
• The scanners are fixed.
• The height of the fixed scanner is 98cm.
• The accessible gate opening width is 89cm.
• The scanners are fixed.
• The height of the fixed scanner is 98cm.
• There is a separate wheelchair accessible lane.
• The separate wheelchair accessible lane is located on the left (fast track).
• At Inverness Airport, wheelchair users can be manually screened in their wheelchairs, but their mobility aids must undergo x-ray screening and a manual search. Passengers should inform security staff if they have difficulty standing for the screening. You can ask for a chair or request to be screened while seated in your wheelchair.
• Walking stick users will need to have their walking stick screened and x-rayed. A wooden walking stick will be supplied while you pass through Security.
• The width of the security barriers is 140cm.
• There is a member of staff available for help and assistance.
• Lighting levels are moderate to good.
• There is a slight unmarked ramp on to and off the security scanner. The scanner floor may appear to be a hole or step for those with a visual impairment.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• Departure Lounge and Gates link (new tab) - click here.
• Arrivals Hall link (new tab) - click here.