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International Arrivals and Baggage Reclaim

Inverness Airport, Inverness, Scotland, IV2 7JB

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Access Guide

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COVID-19 Information

  • The information in this section was taken in October 2020.
  • There is a queuing system in place for entry to the building with a temporary marquee.
  • Passengers are let in one by one and met by a greeter who informs them about what restrictions are in place and the use of sanitisers.
  • The main terminal building is cordoned off into two sections to divide those checking-in from arrivals. This means that those in the Check-In Hall who wish to use the Multi-Denominational Prayer Room or the Changing Place have to leave the building and re-enter by the other entrance. The key to the Changing Place has to be first picked up at the information desk at the Check-In Hall entrance.
  • There are sanitising stations throughout the terminal building.
  • In Security, the benches after the security gates have been divided into sections for individual or family grouping use, to allow for social distancing.
  • There is signage throughout and floor markings for queuing at check-in desks.
  • Desks and counters throughout the airport have protective screens.
  • The accessible toilets in the International Arrivals Baggage Claim have been reduced from two to a single shared facility. The other is now for the use of Border Patrol staff only. This means that there is now only a right hand transfer toilet (the other being left hand transfer).
  • Standard toilets have some restrictions with urinals closed off etc. but all are open.
  • The following areas are currently closed; WHSmith in the Check-In Hall, the Meeting Place cafĂ© in the Arrivals Hall and the Aspire Lounge in Departures.
  • Face masks are required throughout the terminal building.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Getting Help and Assistance

  • For more information on getting help and assistance please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include walking sticks and wheelchairs.
  • To obtain mobility aids please contact the Special Assistance Team at the Information Desk.
  • Passengers requiring assistance are requested to pre-book at least 48 hours before the scheduled time of departure for their flight.
    This booking should be made with the your airline carrier, tour operator or travel agent.
    If this information is not made available within these time frames assistance may be limited or delayed.
    Carriage by the airline may also be denied.
    Best efforts will be made at all times to accommodate late bookings for assistance.
    Contact the Information Desk in the main terminal building for further information.
  • On arrival at the airport there are special assistance call points located in the Short Stay Premium Car Park 1, by the drop off zone, by the taxi rank and by the bus stop, with designated shelters adjacent.
    Assistance is then provided at all points from the call point through embarkation onto the aircraft.
  • Accessibility on the aircraft is the responsibility of the airline and is dependent on the individual provider.

Getting Here

  • By Road View
    • The airport is situated 15 minutes drive from the city centre via the A96 and B9039 as signposted.
      For SatNav please use the postcode IV2 7JB.
    • There is a drop off zone for all passengers within the Short Stay Car Park closest to the terminal.
      Car parking is free for the first 10 minutes to allow time to drop off passengers.
      The Short Stay Car Park and Blue Badge Parking is directly in front of the Terminal Building.
      Blue Badge holders may use this car park for long stay parking at normal long stay parking rates.
      Long Stay Parking is a 5 minute walk (800m) from the Terminal Building via a service road.
      There is also an overflow car park available for short and long stay parking.
  • By Bus View
    • There is a bus stop within 150 metres of the venue.
    • Stagecoach operates the Jet Bus Service to Inverness Airport with up to a 30 minute service between the City of Inverness and the airport and up to an hourly service from the airport to Nairn.
      Buses run more frequently at peak times of the day.
      Please check current timetables before travel and on arrival contact the information desk for assistance with bus timings for your onward journey.
    • For more information on bus times to Inverness and Nairn please click here (opens new tab).
  • By Train View
    • The nearest Railway Station is Inverness.
    • Inverness Station is approximately a 15 minute taxi ride away from the airport and onward links are available to many destinations within the Highlands as well as Aberdeen, Glasgow and Edinburgh.
      If travelling by bus from Inverness Airport, passengers should get off at Academy Street by the Eastgate Shopping Centre to access the train station.
    • For more information on Inverness Station please click here (opens new tab).
  • Useful Links View
  • Comments View
    • There is a taxi rank immediately outside the Terminal Building by the Premium Parking Car Park 1.


  • The ambulift is used for passengers who are unable to board or disembark the aircraft via steps.
  • The ambulift transports passengers from the terminal to the aircraft door and vice versa.
  • There is a lift which is located at the rear of the vehicle.
  • The lift is 233cm wide by 160cm deep.
  • The lift is operated by a member of staff.
  • There is fixed seating and space for wheelchair users.
  • Narrow wheelchairs are available to transfer passengers onto and off the aircraft.
  • The ambulift is raised up to the airplane doors, where the passengers are moved onto or off the airplane via an extending bridge.
  • The bridge is 76cm wide.
  • The accessibility of the individual aeroplane varies depending on the provider.
  • Please contact your airline company prior to booking for more information.
  • For more information on assistance at the airport contact the assistance team at Inverness Airport.
  • For the Passenger Assistance guide please click here.

Outside Access (International Arrivals Entrance)

  • Entrance View
    • This information is for the entrance located at the rear of the building.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 176cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There are bollards at this entrance.
    • The minimum width between the bollards is 183cm.
    • There is a member of staff available for assistance at this entrance.
  • Ramp/Slope View
    • The ramp/slope is located externally to the right as you face the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides of the ramp.
  • Comments View
    • Exit from the aircraft is by Ambulift or by steps and on foot to the International Arrivals Hall.

Immigration and Passport Control

  • There are 2 shared lanes and 2 desks for passport control.
  • The passport control desks are 120cm high.
  • There is a single aisle between the desks.
  • The aisle is 126cm wide.
  • Staff are able to provide assistance.
  • At the time of survey no photographs were permitted to be taken.

Getting Around (International Arrivals and Baggage Reclaim)

  • Access View
    • There is step-free access throughout the area.
  • Circulation View
    • There are not doors in corridors/walkways which have to be opened manually.
    • The type of flooring in corridors/walkways is vinyl.
    • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
    • There is good colour contrast between the walls and floor in all areas.
    • There are seats without armrests at regular intervals.
    • The lighting levels are good.
  • Signage View
    • Wayfinding signage is provided.
    • The colour, design and typeface of signs is consistent throughout the building.
    • Dementia friendly signage is not provided.
  • Safe Place(s) View
    • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
    • The Safe Place is located within the changing place facility in the Arrivals Hall.
  • Audio View
    • This venue does not play background music in public areas.
    • There is not a hearing assistance system in the public areas of the building.

International Arrivals Baggage Carousel

  • There is 1 baggage carousel in the International Arrivals Hall.
  • The height of the carousel is 45cm.
  • There is level access within the hall.
  • Seating without armrests is available adjacent to the carousel.
  • Luggage trolleys are available in the hall.
  • A member of staff is available to assist with luggage.

International Arrivals Exit to Arrivals Hall

  • The exit from International Arrivals to the Arrivals Hall is located at the rear of the carousel on the right.
  • There is level access to this exit.
  • There are 2 sets of double doors, one marked green for 'Nothing to be Declared', the other marked red for 'Goods to be Declared'.
  • Both sets of doors open away from you and are 176cm wide.
  • They are permanently open during arrivals.
  • The 2 sets of doors combine to one corridor.
  • At the end of the corridor are double doors that open towards you, are 145cm wide, which are held open during arrivals.
  • There is a ramped threshold at these doors.
  • Turn left beyond these doors to join the covered walkway shared with domestic arrivals to a final security door.
  • The security door opens toward you, but is held open for arrivals.
  • The security door is144cm wide.
  • Enter the Arrivals Hall.
  • For more information on the arrivals hall please click here.

Accessible Toilet(s)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • This accessible toilet is located in the baggage reclaim hall to the right after security.
    • This accessible toilet is approximately 25m (27yd 1ft) from the International Arrivals entrance.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is Braille, tactile and pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 166cm x 261cm (5ft 5in x 8ft 7in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 96cm (3ft 2in).
    • The transfer space is obstructed by female sanitary and non-infectious waste bins.
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and non-infectious waste disposal units.
    • There is a/are coat hook(s).
    • There are coat hooks in the toilet at 153cm and 160cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a backrest and a cistern.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is push.
    • There is not a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 100cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 73cm (2ft 5in).
  • Comments View
    • There is no longer a second accessible toilet at this location.

Standard Toilet(s)

  • Standard toilet facilities are not available.