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International Arrivals

Inverness Airport, Dalcross, IV2 7JB

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Access Guide

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Overview

Ambulift

  • The clear door width of the platform lift used to access the Ambulift is 233cm.
  • The dimensions of the platform lift used to access the Ambulift are 233cm x 160cm.
  • There are separate entry and exit doors in the lift.
  • There is seating available in the Ambulift.
  • There are chairs with armrests available in the Ambulift.
  • The accessibility of the individual aeroplane varies depending on the provider. Please contact your airline company prior to booking for more information. For more information on assistance at the airport contact the assistance team at Inverness Airport.
    The ambulift is used for passengers who are unable to board or disembark the aircraft via steps or Aviramp The ambulift transports passengers from the terminal to the aircraft door and vice versa. There is a lift operated by a member of staff which is located at the rear of the vehicle. There is fixed seating and space for wheelchair users. Narrow aisle chairs are available to transfer passengers onto and off the aircraft. The ambulift is raised up to the airplane doors, where the passengers are moved onto or off the airplane via an extending bridge.

International Arrivals Gate

  • This entrance is located on the right as you face the Terminal building.
  • The approach to the entrance has posts.
  • There is step-free access via ramp at the entrance.
  • The slight ramp is over 150cm wide, with handrails on both sides.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There are no help points available.
  • There are double manual doors which open towards you.
  • The width of the opening is 176cm.
  • There is an oversized threshold at the opening.
  • The doors have a high visual contrast.

Border Control

  • The route to Border Control has step-free level access.
  • There is clear signage to Border Control.
  • There is a member of staff available to provide assistance at border control.
  • Lighting levels are moderate to good.
  • Border Control Desk(s) View
    • There is not clear directional signage for the lanes to the border control desks.
    • The minimum width of the queuing lane is 126cm.
    • There is not a designated lane available for passengers requiring assistance.
    • The border control desk surveyed was both desks.
    • The height of the border control desk is 120cm.
    • There is not a hearing assistance system.

Baggage Reclaim

  • The most accessible route from Border Control to Baggage Claim has step-free level access.
  • There is not clear signage to the baggage claim area.
  • There are 1 baggage carousels.
  • The baggage carousels are not clearly signed.
  • Some flooring is shiny.
  • Lighting levels are bright.
  • There are information screens showing carousel flight assignment.
  • There is a member of staff available to assist with retrieving baggage from the carousels.

Toilet with Adaptations (Right Hand Transfer)

  • This toilet is located in the Baggage Claim Hall, on the right after you pass through Border Control.
  • This toilet is approximately 25m from the Arrivals Gate.
  • Access View
    • There is step-free level access into the toilet.
    • There is a similar toilet with left hand transfer space located next to this toilet cubicle.
    • There is pictorial and written text signage on or near the door.
    • The door to enter opens outwards and has a high visual contrast with the surrounding walls.
    • The width of the toilet door opening is 86cm.
    • The door has a twist lock.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 166cm x 261cm and it has a turning space of at least 150cm x 150cm.
    • There is a lateral transfer space to the right of the seat but it is obstructed.
    • The lateral transfer space is 96cm (from the side of the toilet pan to the wall).
    • There is a spatula flush on the transfer side.
    • There is a horizontal grab rail on the non transfer side.
    • The horizontal grab rail has a high visual contrast with the surrounding walls.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast with the surrounding walls.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast with the surrounding walls.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high visual contrast.
    • The toilet has a padded backrest.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a medium visual contrast.
    • The toilet roll holder is 96cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 73cm from the floor.
    • The wash basin tap type is push.
    • The vertical grab rails are on both sides of the wash basin.
    • The vertical grab rails have a high visual contrast with the surrounding walls.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a low visual contrast.
    • The soap dispenser is 100cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low visual contrast.
    • The hand dryer is 96cm from the floor.
    • There is a pull cord emergency alarm but it is not at a recommended height (within 10cm from the floor).
    • There is a full length mirror.
    • There is no shelf.
    • The cubicle has a nappy/incontinence items bin and a sanitary bin.
    • There are two coat hooks.
    • The coat hooks are 130cm and 164cm from the floor.
    • The baby change facility when in use is at a height of 75cm from the floor.
    • There is a high visual contrast between the walls and floor.
    • Lighting levels are bright.

Getting from Baggage Reclaim to Arrivals

  • The most accessible route from the Arrival Gates has step-free level access and manual doors.
  • Some flooring is shiny.
  • The start and end of the travelators are not clearly marked.
  • Assistance vehicles are not available.
  • There are resting/seating areas along the route.
  • Wayfinding signage is available along the route.
  • Lighting levels are varied.
  • For information on how to book assistance please visit the airport website.

Exit to Arrivals Hall

  • This exit is located at the end of the covered walkway.
  • There are no help points available.
  • There is step-free level access at the exit.
  • There are double automatic doors which are permanently open.
  • The width of the opening is 144cm.
  • The doors have a high visual contrast.

Related Access Guides

Assistance and Accessibility

  • For information on passenger assistance and accessibility please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is no hearing assistance system.
  • There is seating available.
  • You can borrow or hire the following equipment: wheelchairs. It is highly recommended that these are booked in advance.
  • There is not a quiet space or reflection space.
  • British Sign Language interpreters are not available.
  • Water bowls for assistance dogs are available.
  • There is not a designated assistance dog spending area.
  • Passengers requiring assistance are requested to pre-book at least 48 hours before the scheduled time of departure for their flight. This booking should be made with your airline carrier, tour operator or travel agent. If this information is not made available within these time frames assistance may be limited or delayed. Carriage by the airline may also be denied.
  • Best efforts will be made at all times to accommodate late bookings for assistance, but cannot be guaranteed.
  • On arrival at the airport there are two special assistance call points located in the Premium Car Park 1 by the drop off zone, one by the taxi rank and one by the bus stop, with designated shelters adjacent. Alternatively, the Special Assistance waiting area is to the left of the Information Desk. Assistance is then provided at all points through to embarkation onto the aircraft.
  • Accessibility on the aircraft is the responsibility of the airline and is dependent on the individual provider.
  • More information can be provided at the Information Desk in the main terminal building on the right as you enter via the Departures Entrance.