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Isle of Wight Donkey Sanctuary

Lower Winstone Farm, Wroxall, PO38 3AA

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Access Guide

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Overview

  • About View
    • A forever home and exceptional care for donkeys and equines on the Isle of Wight. Founded in 1987, the venue is a charity, and relies entirely on donations and fundraising to help look after the animals.
    • The following is available here: animal enclosures, a café, farmland, outbuildings, rides, stables, a visitor centre and woodland.
    • View information on opening times.
  • Parking and Public Transport View
  • Getting Around View
    • The following areas have step-free access via slopes or ramps: access to the cafe, shop and some pathways around the site.
    • Circulation routes around the site consist of: surfaced footpaths, unsurfaced paths, gravel paths, trails and grassed areas.
    • Some resting areas are available along circulation routes.
    • Wayfinding signage is provided.
    • Map boards are provided.
  • Getting Help and Assistance View
    • You can borrow or hire the following equipment: a manual wheelchair.
    • Organised visits and guided tours are available.
    • The venue offers quiet visiting times.
    • A Donkey Experience is available for people with limited mobility.
    • There is a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Staff receive the following training: Disability Awareness and First Aid Training, Fire Marshall and Health and Safety Training.

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located in the cafe.
    • The toilet with adaptations has a left hand transfer space.
  • Changing Facilities View
    • Parent and baby changing facilities are located in the toilet with adaptations, and the male and female toilets near the cafe.

Parking

  • Car Park View
    • The car park is located at the front of the venue.
    • The car park is open air/surface.
    • The car park surface consists of tarmac and compacted earth.
    • There are 15 designated Blue Badge parking bays available.
    • The Blue Badge bays are signposted but have no markings.
    • The nearest designated bay is 80m from the cafe and shop.
    • The most accessible route from the Blue Badge parking has step-free level access.
    • This route has no dropped kerb.
    • Additional Blue Badge parking can be made available at peak times.
    • There is also overflow parking at peak times.
  • Charges and Restrictions View
    • This car park is for visitors only.
    • Parking is free for all users.
  • Electric Vehicle Charging Points View
    • Electric Vehicle charging points are not available.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Access To Cafe, Shop and Venue

  • The cafe, shop and venue are located along the entrance path.
  • There is also a meet and great kiosk to welcome all visitors.
  • The most accessible route has step-free level access.
  • This route has uneven surfaces.

Courtyard Seating Area

  • Location and Access View
    • The area is located in front of the cafe and shop.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access to this area.
    • There is an opening without doors.
    • The width of the opening is more than 200cm.
  • Seating Area View
    • The seating area is uncovered.
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: benches.
    • Some seating is fixed.
    • Furniture available in this area includes: tables and picnic tables.
    • Some tables are fixed.
    • The surface height of some of the tables/desks is suitable for wheelchair users.
    • The clear height under some of the tables/desks is suitable for wheelchair users.
    • There is no (or very little) background noise in this area.

Cafe

  • Location and Access View
    • There is step-free access via a steep threshold slope into this area.
    • There are double manual doors.
    • The doors open away from you.
    • The width of the opening is 160cm.
    • The doors have a high colour contrast.
    • This area has a counter where food and drink can be ordered.
  • Order and Payment View
    • The service counter was surveyed.
    • The counter is located to the left, after entering.
    • There is step-free level access to the counter.
    • The height of the counter is 90cm.
    • There is not a lowered section at the counter.
    • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The payment machine is portable.
    • The height of the tray rail is 85cm.
  • Service View
    • This area also has colleagues who can provide assistance with ordering.
    • Full table service is available on request only.
    • Menus types include: wall-mounted, menu boards and countertop.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws and takeaway cups.
    • There is not a hearing assistance system.
  • Seating Area View
    • There is step-free level access throughout the majority of the seating area.
    • There is stepped access to the mezzanine level.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The walls and floor have a medium colour contrast.
    • Some flooring is shiny and patterned.
    • Seating available in this area includes: chairs with armrests and chairs without armrests.
    • Furniture available in this area includes: tables.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There may be background noise in this area.
    • Lighting levels were even at the time of the survey.
    • There are 2 mezzanine levels accessed by stairs only.

Toilet with Adaptations (Left Hand Transfer)

  • Location View
    • The toilet surveyed is located near the cafe.
    • The distance from the cafe is 15m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high colour contrast.
    • The width of the opening is 80cm.
    • The door has a lever twist lock.
    • Internally the door has a high colour contrast.
    • There is a grab rail on the internal door with a high colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 150cm (width) x 270cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 90cm (from the side of the toilet pan).
    • There is a spatula flush for the toilet.
    • The flush is on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 54cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet has a padded backrest.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a high colour contrast.
    • The toilet roll holder is 97cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 90cm from the floor.
    • There is a vertical grab rail on the right side of the wash basin.
    • The wash basin grab rail has a high colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser can be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 107cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high colour contrast.
    • The hand dryer is 100cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a nappy/incontinence items bin and a sanitary bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 100cm.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey.

Gift Shop

  • Access to the Shop View
    • There is step-free access via a very easy slope into the shop.
    • There are double manual doors.
    • The doors open towards you.
    • The width of the opening is 155cm.
    • There is a small lip on the threshold of the opening.
    • The doors have a medium colour contrast.
    • There is a second, similar alternative entrance to the shop, to the right side that may be held opened in good weather.
  • Shop View
    • There is step-free level access throughout all areas.
    • The majority of main aisle widths are between 120cm - 150cm.
    • There is background noise which varies depending on the time of day.
    • There is wayfinding signage.
    • Signage is clearly visible with high contrasting colours.
    • Lighting levels were even at the time of the survey.
  • Payment Counters and Checkouts View
    • The payment counter is located at the side of the cafe.
    • Signage is not provided for the counter.
    • The height of the counter is 100cm.
    • There is a lowered section at the counter.
    • The height of the lowered section is 84cm.
    • The counter has windows which may affect the ability of someone to lip read.
    • The payment machine is portable.
    • There is not a hearing assistance system.
    • Lighting levels were even at the time of the survey.

Outdoor Spaces and Pathways - Barns and Poppy's Place

  • About View
    • The following is available in this area: parkland, walkways and grounds.
  • Getting Around View
    • There are surfaced footpaths throughout.
    • Surfaced footpaths consist of: tarmac and bonded gravel.
    • The majority of the surfaced footpaths are wide enough for wheelchair users.
    • Some footpaths have sections with potential obstacles such as: uneven surfaces.
    • There are seats situated along the paths for people to rest.
    • There is step-free level access throughout the majority of areas.
    • The following areas have step-free access via slopes: some pathways.
    • All gates are held open on the pathways.

Outdoor Spaces and Pathways - Outer Paddocks and Meadow Picnic Area

  • About View
    • The following is available in this area: parkland, walkways and grounds.
  • Getting Around View
    • There are surfaced footpaths throughout.
    • Surfaced footpaths consist of: tarmac.
    • The majority of the surfaced footpaths are wide enough for wheelchair users.
    • Some footpaths have sections with potential obstacles such as: uneven surfaces.
    • There are also unsurfaced paths/trails in some areas.
    • Path or trail surfaces consist of: grass, gravel and compact earth.
    • The majority of the unsurfaced footpaths are wide enough for wheelchair users.
    • Some paths/trails have sections with: uneven surfaces.
    • There are some seats situated along the paths for people to rest.
    • There is step-free level access throughout the majority of areas.
    • The following areas have step-free access via slopes: some pathways.
    • All gates are held open on the pathways.