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Luccombe Hall Hotel

8 Luccombe Road, Shanklin, PO37 6RL

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Access Guide

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Accommodation Overview

  • About View
    • Luccombe Hall Hotel is a clifftop hotel, located in Shanklin on the Isle of Wight.
    • There are 29 bedrooms in total.
    • There is 1 bedroom with adaptations.
    • There is step-free level access to the bedroom with adaptations.
    • 1 bedroom with adaptations has an ensuite with a wheel-in shower.
    • Only assistance dogs are welcomed at this venue.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • There is step-free level access throughout the majority of areas.
    • The following areas have step-free access via ramps or slopes: the outdoor pool, the gardens and some ground floor rooms.
    • The following areas have stepped access: the indoor pool, the conservatory and the rooms on the 1st and 2nd floor.
    • Access throughout may include uneven surfaces, manual doors and narrow openings.
    • The 1st and 2nd floors can be accessed via stairs.
  • Getting Help and Assistance View
    • There is seating available.
    • There is no hearing assistance system.
    • You can borrow or hire the following equipment: shower chairs.
    • The alternative formats documents can be provided in include: Large print (on request).
    • There is a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
  • Related Access Guides View
    • Guests can share the facilities with Luccombe Manor, the sister hotel next door.

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located within the changing room with adaptations, next to the outdoor pool.
    • The toilet with adaptations has a right hand transfer space.
    • Female and male step-free standard toilet facilities are located off the bar/lounge and in the standard changing rooms, next to the indoor pool.
  • Changing Facilities View
    • Changing facilities with adaptations are located next to the outdoor pool.
    • Standard changing facilities are located next to the indoor pool.

Parking

  • Car Park View
    • The car park is located at the front of the hotel.
    • The car park is open air/surface.
    • The car park surface consists of concrete and loose chippings.
    • There are no designated Blue Badge parking bays available.
    • By prior request, a parking space close to the entrance to the hotel can be reserved for guests.
  • Charges and Restrictions View
    • This car park is for visitors only.
    • Parking is free for all users.
  • Electric Vehicle Charging Points View
    • There are no electric vehicle charging points designated for Blue Badge holders.
    • There are 3 electric vehicle charging points.
    • The dimensions of the surveyed electric vehicle charging bay are 240cm (width) x 480cm (depth).
    • The controls are at a suitable height for a wheelchair user.
    • The nozzle holster is at a suitable height for a wheelchair user.
    • You do not need an online account to use the charging point.
  • Drop-off Point View
    • There is a designated drop-off point available.
    • The designated drop-off point is located in front of the entrance to the hotel.
    • There is no dropped kerb from the drop-off point.

Entrance

  • This entrance is located at the front of the hotel.
  • The entrance area is not clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There is a single manual door.
  • The door opens away from you.
  • The width of the opening is 106cm.
  • There is a small lip on the threshold of the opening.
  • The door has a high colour contrast.

Reception

  • Location View
    • The reception is located straight ahead, from the entrance to the hotel.
    • The distance from the entrance is 8m.
  • Route View
    • The most accessible route to the reception has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access to the reception.
    • The height of the reception desk is 110cm.
    • There is a lowered section at the desk.
    • The height of the lowered section is 76cm.
    • There is not a hearing assistance system.
    • There may be background noise in this area.
    • Lighting levels were even at the time of the survey.

Bar/Lounge - Bishop's Bar

  • Location and Access View
    • The bar/lounge is located opposite the reception desk.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into this area.
    • There is a single manual door.
    • The door is permanently held open.
    • The width of the opening is 82cm.
    • There is a small lip on the threshold of the opening.
    • The door has a low colour contrast.
    • This area has a bar where food and drink can be ordered.
  • Order and Payment View
    • The bar was surveyed.
    • The bar is located on the left, as you enter.
    • There is step-free level access to the bar.
    • The height of the bar is 105cm.
    • There is not a lowered section at the bar.
    • The bar has patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The payment machine is portable.
  • Service View
    • This area also has staff who can provide assistance with ordering.
    • Full table service is available on request only.
    • Menus types include: handheld and large print.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws, takeaway cups and takeaway cutlery.
    • There is not a hearing assistance system.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The walls and floor have a high colour contrast.
    • Seating available in this area includes: chairs with armrests, chairs without armrests, armchairs and sofas.
    • Furniture available in this area includes: coffee tables.
    • There may be background noise in this area.
    • Lighting levels were low at the time of the survey.

Grandview Restaurant

  • Location and Access View
    • The restaurant is located to the right hand side of the reception desk.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into this area.
    • There is a single manual door.
    • The door is permanently held open.
    • The width of the opening is 95cm.
    • The door has a low colour contrast.
    • This area has a buffet counter.
  • Order and Payment View
    • The buffet counter was surveyed.
    • The counter is located on the right hand side, as you enter the restaurant.
    • There is step-free level access to the counter.
    • The height of the counter is 90cm.
    • There is not a lowered section at the counter.
    • The payment machine is portable.
  • Service View
    • This area also has staff who can provide assistance with ordering.
    • Full table service is available on request only.
    • Menus types include: handheld and large print.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws, takeaway cups and takeaway cutlery.
    • There is not a hearing assistance system.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The walls and floor have a high colour contrast.
    • Seating available in this area includes: chairs without armrests.
    • Furniture available in this area includes: tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is not suitable for wheelchair users.
    • There may be background noise in this area.
    • Lighting levels were even at the time of the survey, with unshaded light sources.
    • Lighting levels are adjustable.

Games Room/Arcade

  • The room is located through the bar, then to the far right hand side.
  • The distance from reception is 10m.
  • The most accessible route to the room has step-free level access.
  • Doors are held open along the most accessible route.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door.
  • The door is permanently held open.
  • The width of the opening is 78cm.
  • There is a small lip on the threshold of the opening.
  • The door has a high colour contrast.
  • There is step-free level access throughout the majority of areas.
  • There is room for a wheelchair user to manoeuvre.
  • There is space for an assistance dog to rest.
  • The walls and floor colour contrast varies between low and high.
  • Seating available in this room includes: chairs with armrests, chairs without armrests and benches.
  • There is not a hearing assistance system.
  • There may be background noise in this room.
  • Lighting levels were even at the time of the survey.
  • There is a mixture of gaming machines and gaming tables in this room.
  • There is stepped access to the retro gaming arcade on the lower floor.

Indoor Pool

  • Pool 1 View
    • This is an indoor pool.
    • There is step-free level access throughout the majority of this area.
    • The following areas have stepped access: the indoor pool.
    • Access around the pool area may include narrow walkways and manual doors.
    • Seating available around the pool includes: sun loungers.
    • There is not an emergency alarm poolside.
    • Lighting levels were even at the time of the survey.
    • Access into the water is via a ladder.
    • The pool is not staffed and does not have a lifeguard.
    • Additional facilities include: a hot tub.

Bedroom and Ensuite with Adaptations (Room 1)

  • Bedroom Access View
    • The bedroom surveyed is located immediately to the left, from the entrance to the hotel.
    • The distance from the entrance is 3m.
    • The most accessible route to the bedroom has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into the bedroom.
    • There is numbered signage on or near the door.
    • Entry to the room is by a key lock.
    • The height of the key lock is 78cm.
    • The door opens inwards and has a low colour contrast.
    • The width of the opening is 86cm.
  • Bedroom Features View
    • The bedroom has a king bed.
    • The top of the mattress is 67cm from the floor.
    • The space under the bed is 3cm from the floor.
    • There is not room for a wheelchair user to manoeuvre next to the bed.
    • Seating available in the bedroom includes: a chair without armrests.
    • Furniture available in the bedroom includes: a desk.
    • The following is also available in this bedroom: bedside plug sockets, TV with subtitles and a flashing fire alarm.
    • There is an emergency phone.
    • Lighting levels were even at the time of the survey, with unshaded light sources.
    • Lighting levels are adjustable.
    • This bedroom does not have an adjoining room.
    • There is a fold-down single bed.
  • Ensuite Access View
    • There is step-free level access into the ensuite.
    • The ensuite door opens inwards and has a low colour contrast.
    • The width of the opening is 91cm.
    • Internally the door has a low colour contrast.
    • There is not a grab rail on the internal door.
  • Ensuite Dimensions and Features View
    • The dimensions of the ensuite are 225cm (width) x 164cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet.
    • The lateral transfer space is 86cm (from the side of the toilet pan).
    • There is a push button flush for the toilet.
    • The flush is on the wall above the cistern.
    • There is no horizontal grab rail for the toilet.
    • There is no vertical grab rail for the toilet.
    • There is no dropdown grab rail for the toilet.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a high colour contrast.
    • The toilet roll holder is 54cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 82cm from the floor.
    • There are no vertical grab rails at the wash basin.
    • There is a wash basin mounted soap dispenser.
    • There is no emergency alarm.
    • There is a mirror.
    • There is an unobstructed shelf.
    • The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
    • The cubicle has a pedal bin.
    • There are no coat hooks.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey.
    • Lighting levels are adjustable.
    • The ensuite has a wheel in shower.
    • There is room for a wheelchair user to manoeuvre in the shower.
    • There is an adjustable shower head which can also be detached.
    • The shower controls are twist turn mixer.
    • There is no shower seat, but one can be requested in advance.
    • There are grab rails for the shower.
    • The grab rails for the shower have a low colour contrast.
    • There are no dropdown rails for the shower.
    • There is no emergency alarm.
    • There are grab rails below the toilet roll holder, on the wall above the toilet and on the shelf in the shower.

Outdoor Seating Area/Gardens

  • Location and Access View
    • The most accessible route to the outdoor seating area, gardens and outdoor pool is by following the pathway to the left hand side of the hotel entrance, via the side garden access and down the steep slope.
    • The most accessible route has a steep slope.
    • There are no doors to open along the most accessible route.
    • This route has uneven surfaces, narrow walkways and narrow openings.
    • There is step-free level access to this area.
  • Seating Area View
    • The seating area is partially covered.
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: chairs with armrests, sofas and benches.
    • Some seating is fixed.
    • Furniture available in this area includes: coffee tables and picnic tables.
    • Some tables are fixed.
    • The surface height of the tables/desks is suitable for wheelchair users.
    • The clear height under the tables/desks is not suitable for wheelchair users.
    • There is background noise in this area which varies depending on the time of day.

Outdoor Pool

  • Pool 1 View
    • This is an outdoor pool.
    • There is step-free level access throughout this area.
    • Seating available around the pool includes: chairs with armrests and sun loungers.
    • There is not an emergency alarm poolside.
    • Access into the water is via 7 steps.
    • There are no handrails for the steps.
    • The steps are clearly marked.
    • The pool is not staffed and does not have a lifeguard.
    • Additional facilities include: a hot tub, a children's pool and poolside showers.

Outdoor Pool - Changing Room with Adaptations

  • Location and Access View
    • The changing room surveyed is located to the far side of the outdoor pool.
    • The distance from the accessible entrance to the pool area is 25m.
    • The most accessible route to the changing room has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into the changing room.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high colour contrast.
    • The width of the opening is 86cm.
    • The door has a twist lock.
    • Internally the door has a low colour contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • Washing and toilet facilities available in the changing room include: a wheel-in shower, a toilet with adaptations and a wash basin.
    • Changing facilities available in the changing room include: a dry seat for changing .
    • The dimensions of the changing room are 219cm (width) x 400cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the right as you face the toilet.
    • The lateral transfer space is 143cm (from the side of the toilet pan).
    • There is a spatula flush for the toilet.
    • The flush is on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high colour contrast.
    • There is no vertical grab rail for the toilet.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high colour contrast.
    • There is not a wall mounted toilet roll holder.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 75cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a high colour contrast.
    • There is a wash basin mounted soap dispenser.
    • There is a wall mounted towel dispenser.
    • The towel dispenser cannot be reached when seated on the toilet.
    • The towel dispenser has a low colour contrast.
    • The towel dispenser is 125cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a mirror.
    • There is a shelf, however there is an obstruction in front of it.
    • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
    • The cubicle has a waste bin.
    • There are multiple coat hooks.
    • The coat hooks are 108cm and 168cm from the floor.
    • There is a wheel in shower in the changing room.
    • There is room for a wheelchair user to manoeuvre in the shower.
    • There is no emergency alarm.
    • There is an adjustable shower head which can also be detached.
    • The shower controls are twist turn mixer.
    • There is a flip-down shower seat.
    • The shower seat is 48cm from the floor.
    • There are grab rails for the shower.
    • The grab rails for the shower have a high colour contrast.
    • There are no dropdown rails for the shower.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey.
    • Lighting levels are adjustable.