You are on Introduction. Skip to the next section.

Introduction

• Services/facilities within the venue include
  Ground Floor: Facilities, Security, iWork, Income Maximisation, Cashiers, Housing Triage, Customer Centre front of house (benefits, council tax, parking permits).
  Basement Floor: Digital Services - client support.
  First Floor: New Homes Development - moving to Town Hall, Adult Community Learning, Learning and Development, Speech and Language, Private Housing Partnership, Housing Options, Housing Aid, No Recourse to Public Funds, Housing Solutions, Housing Needs, Sign Language, Housing, Operation, Income Control, Income Recovery, Estate Services, Area Housing and Customer Services.
  Second Floor: Children’s Services Contact Team, M.A.S.H. (police), CiN - Holloway, CiN - Highbury, CiN - Finsbury, CiN - Hornsey, CiN - Barnsbury, CiN - Canonbury, Operational Management, Educational Psychology, Education Welfare, Special Education Needs, School Admissions, KEEL project, Specialist Family Support, AMASS, Post 16 and Youth and Community Business Support.
  Third Floor: Housing Directorate, Sensory, Urgent Response, Telecare, Occupational Therapy, Resources and Brokerage, Homecare and Reablement, Safeguarding, Housing Directorate, Sensory, Urgent Response, Telecare, Occupational Therapy, Resources and Brokerage, Homecare and Reablement Safeguarding, Public Protection A, B & C, Licensing, Police Licensing, Trading Standards, Street Trading, Environmental Health, HMO Licences, Emergency Planning, Environmental Antisocial Behaviour, Noise, Compliance, CCTV, Pollution, Animal Welfare, Pest Control and Land Charges.
  Fourth Floor: People Directorate (formally Children’s services), Early Years, Family Information Service, Schools Commissioning and Asset Management, Free School Meals, Schools Governors, Health and Wellbeing, Schools HR, School Improvement Service, QPMU, Home Ownership, Concierge services, Right to Buy, Leaseholders, Housing Investigations, Housing Voluntary, Public Health, Adult Commissioning, Strategy and Commissioning and Estate Parking.

You are on Getting Here (Islington Council - Customer Centre). Skip to the next section.

Getting Here (Islington Council - Customer Centre)

• Located on Upper Street (A1) opposite Compton Terrace Gardens. The A1 Holloway Road is approximately 0.2 mile away via Upper Street (A1). This gives you direct links to the M1 and M25 to the north and Central London to the South.
• There is a car park for staff only at the rear of the venue with 3 Blue Badge bays and limited standard parking bay available. There are very limited Blue Badge bays available on the surrounding side roads due to the red routes around the area.
• There is a bus stop within 150 metres of the venue.
• The nearest bus stop is 74 metres from the venue on Upper Street (A1).
  There are direct buses available to Friern Barnet, Archway, Hackney Wick, Blackfriars, London Bridge and Hackney.
• For more information on TFL Buses please click here (opens new tab).
• The nearest Railway Station is Highbury & Islington.
• Highbury & Islington is approximately 0.2 mile from the venue. There are direct services available to Moorgate, Finsbury Park, Watton at Stone, Hertford North, Welwyn Garden City, Stratford, Clapham Junction and many other stations.
  Platforms 1, 2, 7 and 8 are for London Overground train and are step free but Platforms 3, 4, 5 and 6 are underground. Underground platforms do not have step free access.
• For more information on London Overground please click here (opens new tab).
• For more information on Great Northern Railway please click here (opens new tab).
• The nearest underground station is Highbury & Islington.
• Highbury & Islington is approximately 0.2 mile from the venue. There are direct services available on the Victoria Line to Central London, Brixton and Walthamstow Central.
  There is step free access via lift at this station.
• For more information on London Underground (Victoria Line) please click here (opens new tab).

You are on Parking (Staff Only). Skip to the next section.

Parking (Staff Only)

• The venue does have its own parking facilities.
• The car park is located at the rear of the building off Laycock Street.
• The car park type is open air/surface.
• The car park does not have a height restriction barrier.
• The car park does have a barrier control system.
• Controls at the barrier are within the range of 100cm to 110cm.
• The barrier controls/touchscreen can be reached from the car.
• The car park surface is tarmac.
• There is a/are Blue Badge parking bay(s) available.
• The Blue Badge bay(s) is/are clearly marked.
• There is/are 3 designated Blue Badge parking bay(s) within the car park.
• The dimensions of the designated Blue Badge parking bay(s) surveyed are 490cm x 540cm (16ft 1in x 17ft 9in).
• There is not a 120cm hatched zone around the Blue Badge parking bay(s).
• Parking spaces for Blue Badge holders do not need to be booked in advance.
• Clearly marked/signposted parent and child parking bays are not available.
• Parking is free for visitors of the venue.
• The route from the car park to the entrance is accessible to a wheelchair user with assistance.
• Assistance may be required because there is/are slopes/ramps.
• The entrance is clearly visible from the car park.
• The surface on the approach to the entrance is tarmac.
• There is not a road to cross between the car park and the entrance.
• There is some tactile paving on dropped kerbs between the car park and the entrance.
• The nearest designated Blue Badge parking bay is approximately 10m (10yd 2ft) from the car park entrance.
• There is not a/are not clearly marked drop-off point(s).

You are on Public Parking. Skip to the next section.

Public Parking

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• On Street Blue Badge Parking View
  • There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
  • The on street Blue Badge parking bay(s) is/are located on Upper Street.
  • There are not parking charges for the on street Blue Badge parking bay(s).
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
  • Parking is free for Blue Badge holders.
• On Street Standard Parking View
  • Standard on street parking is available.
  • The on street standard parking bay(s) is/are located on Laycock Street.
• Public Car Park View
  • There is not a car park for public use within approximately 200m (219yd).
• Drop-off Point(s) View
  • There is not a/are not clearly marked drop-off point(s).
• Comments View
  • Parking is permit holders only between 08:30 - 18:30 Monday to Friday and 08:30 - 13:30 Saturday.
  • Match day only additional controls are 06:30 - 20:30 Monday to Friday, 13:30 - 16:30 Saturday and 12:00 - 16:30 Sunday and bank holidays.
  • Photographs 1 and 2 show Blue Badge parking.
  • Photographs 3 and 4 show on-street standard parking.

You are on Approach (Main Entrance). Skip to the next section.

Approach (Main Entrance)

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• Approach View
  • The surface of the approach is stone/concrete tiles and block paving.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the front of the building, off Upper Street.
• The entrance area/door is clearly signed.
• This entrance sign says 'Islington Customer Centre'.
• There is ramped/sloped access at this entrance.
• There is not a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• The entrance door(s) does not/do not contrast visually with its immediate surroundings.
• The main door(s) open(s) automatically.
• The door(s) is/are double width.
• The width of the door opening is 213cm.
• There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• The ramp/slope is located in front of the entrance.
• The gradient of the ramp/slope is slight.

You are on Outside Access (Alternative Main Entrance). Skip to the next section.

Outside Access (Alternative Main Entrance)

• This information is for the entrance located at the front of the building, off Upper Street.
• The entrance area/door is clearly signed.
• This entrance sign says 'Islington Customer Centre'.
• There is ramped/sloped access at this entrance.
• There is not a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• The entrance door(s) does not/do not contrast visually with its immediate surroundings.
• The main door(s) open(s) automatically.
• The door(s) is/are double width.
• The width of the door opening is 183cm.
• There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• The ramp/slope is located in front of the entrance.
• The gradient of the ramp/slope is slight.

You are on Reception (Ground Floor). Skip to the next section.

Reception (Ground Floor)

• The reception point is located ahead of the main entrance.
• The reception point is approximately 4m (4yd 1ft) from the main entrance.
• The reception area/desk is clearly visible from the entrance.
• There is step-free access to the reception point.
• There is a clear unobstructed route to the reception point.
• There are windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
• The reception counter is not placed in front of a background which is patterned.
• The lighting levels at the reception point are moderate to good.
• The height of the reception counter is high (110cm+).
• There is not sufficient space to write or sign documents on the counter.
• There is a lowered section of the counter.
• The lowered section of the counter is at the recommended height of 76cm.
• There is sufficient space to write or sign documents on the lowered section of the counter.
• There is a knee recess beneath the counter.
• The dimensions of the knee recess are; width 169cm, depth 31cm and height 70cm.
• The counter is staffed.
• There is a hearing assistance system at the reception point.
• The type of system is a portable loop.
• The hearing system is available only on request.
• The hearing assistance system is not signed.
• Staff are not trained to use the hearing system.
• The hearing assistance system was not tested at the time of the survey.
• The type of flooring in the reception area is tiles.
• There is a waiting area close to the reception point.
• Access to the waiting area is unobstructed .
• The seats do not have armrests.
• There is sufficient space for a wheelchair user to use the waiting area.

You are on Lift (Main Entrance Foyer - Ground Floor). Skip to the next section.

Lift (Main Entrance Foyer - Ground Floor)

• There is a lift for public use.
• The lift is located behind reception.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is approximately 9m (9yd 2ft) from the main entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are B, G, 1, 2, 3 and 4.
• There are automatic, single doors to access the lift lobby on the ground floor.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• There is a low colour contrast between the external lift controls and the control plate.
• There is a high colour contrast between the external lift control plate and the wall.
• The clear door width is 80cm.
• The dimensions of the lift are 164cm x 139cm (5ft 5in x 4ft 7in).
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are moderate to good.
• There is a/are similar lift(s) available.

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• Comments View
  • There is a card swipe to access the lifts which is 99cm in height.
  • There are two similar lifts in same location with the same specifications.

You are on Other Floors (Main Entrance Foyer - Ground Floor - Staff Only). Skip to the next section.

Other Floors (Main Entrance Foyer - Ground Floor - Staff Only)

• The stairs are for staff only.
• The stairs are located to the left of the main reception as you enter.
• The stairs are approximately 14m from the main entrance.
• Signs indicating the location of the stairs are not available from the entrance.
• There are manual, heavy, single doors to enter and exit the stairwell on all floors.
• The floors which are accessible by stairs are B, G, 1, 2, 3 and 4.
• There are 15+ steps between floors.
• The height of the step(s) is/are between the recommended 15cm and 18cm.
• The depth of the step(s) is/are not between the recommended 30cm and 45cm.
• The steps are clearly marked.
• There is a/are handrail(s) at the step(s).
• The steps have a handrail on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do extend horizontally beyond the first and last steps.
• There is a landing.
• Clear signs indicating the facilities on each floor are not provided on landings.
• The lighting levels at the steps are moderate to good.

You are on Accessible Toilet (All Gender - Ground Floor - Left Transfer). Skip to the next section.

Accessible Toilet (All Gender - Ground Floor - Left Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
  • This accessible toilet is approximately 10m (10yd 2ft) from the main entrance to the Customer Centre.
  • The accessible toilet is located to the right as you enter.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 85cm (2ft 9in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 178cm x 285cm (5ft 10in x 9ft 4in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 132cm (4ft 4in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and open waste paper bin disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 107cm and 153cm from the floor.
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 50cm (1ft 8in).
  • There is a hand dryer.
  • The hand dryer requires hands to be inserted into the top.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • There is a low colour contrast between the external door and wall.
  • There is a high colour contrast between the internal door and wall.
  • There is a high colour contrast between the wall-mounted grab rail(s) and wall.
  • There is a high colour contrast between the dropdown rail(s) and wall.
  • There is a high colour contrast between the walls and floor.
  • The lighting levels are good.
• Comments View
  • There is a foot wash basin available within the facility.
  • The height of the foot wash basin is 60cm.
  • The foot wash basin tap type is lever.
  • There is not a mixer tap.

You are on Accessible Toilet(s) (Staff Only - Ground Floor - Right Transfer). Skip to the next section.

Accessible Toilet(s) (Staff Only - Ground Floor - Right Transfer)

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• Location and Access View
  • This accessible toilet is located on the ground floor, to the right as you enter through the main entrance.
  • This accessible toilet is approximately 15m (16yd 1ft) from the main entrance.
  • There is step-free access into the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards (automatically).
  • The door is push pad or push button activated.
  • The push pad or push button is 93cm from floor level.
  • The door is locked by a push button or pad.
  • The width of the accessible toilet door is 87cm.
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 196cm x 280cm (6ft 5in x 9ft 2in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 141cm (4ft 8in).
  • The transfer space is obstructed by a female sanitary bin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the left.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps do not have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 87cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 80cm (2ft 7in).
• Colour Contrast and Lighting View
  • There is a high colour contrast between the external door and wall.
  • There is a high colour contrast between the internal door and wall.
  • There is a low colour contrast between the dropdown rail(s) and wall.
  • There is a low colour contrast between the wall-mounted grab rail(s) and wall.
  • There is a low colour contrast between the toilet seat and pan.
  • There is a high colour contrast between the walls and floor.
  • The lighting levels are moderate to good.
• Comments View
  • There is an additional door in front of the accessible toilet entrance.
  • The doors opens automatically away from you by push button and is 86cm in width (shown in photograph 1).
  • The height of the button is 93cm.

You are on Standard Toilet(s) (Ground Floor). Skip to the next section.

Standard Toilet(s) (Ground Floor)

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• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located to the left of the reception desk.
  • The female toilet(s) is/are approximately 10m (10yd 2ft) from the main entrance to the Customer Centre.
  • Inside the venue, there is level access to the female toilet(s).
  • An ambulant toilet cubicle with wall mounted grab rails is available.
  • Lighting levels in the female toilets are good.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located to the right of the reception desk.
  • The male toilet(s) is/are approximately 10m (10yd 2ft) from the main entrance to the Customer Centre.
  • Inside the venue, there is level access to the male toilet(s).
  • An ambulant toilet cubicle with wall mounted grab rails is available.
  • Lighting levels in the male toilets are good.
• Comments View
  • The ambulant cubicle in the female standard toilets has a dropdown rail on the right hand side of the toilet.
  • The ambulant cubicle in the male standard toilets has a dropdown rail on the left hand side of the toilet.

You are on Entrance (Laycock Wing - Ground Floor). Skip to the next section.

Entrance (Laycock Wing - Ground Floor)

• This information is for the entrance located on the right side of the building on the ground floor.
• The entrance area/door is not clearly signed.
• There is step-free access at this entrance.
• The entrance door(s) does not/do not contrast visually with its immediate surroundings.
• A key card is required for access at this entrance.
• The height of the key card reader is 99cm.
• The main door(s) open(s) automatically.
• The door(s) is/are single width.
• The width of the door opening is 137cm.
• There is a door release button when exiting.
• The height of the door release button is 100cm (3ft 3in).

You are on Room(s) (Cashier Room - Ground Floor - Staff Only). Skip to the next section.

Room(s) (Cashier Room - Ground Floor - Staff Only)

• The room surveyed was the Cashier Room.
• The Cashier Room is located within the Laycock Wing office on the ground floor.
• There is not wayfinding signage on route to the room(s).
• Signage for the room(s) is not available in upper and lower case lettering, that is clearly visible.
• The corridor/walkway outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is a high colour contrast between the external door and wall.
• There is a high colour contrast between the internal door and wall.
• There is step-free access into the room(s).
• The door(s) open(s) away from you (push).
• The door(s) for the room(s) is/are not push pad activated.
• The door(s) is/are single.
• The door opening width(s) is/are 75cm+ for the room(s).
• The door has a closer and maybe difficult for some to open.
• Light switches are between 75cm and 120cm (4ft) from floor level.
• There is not a hearing assistance system for the room(s).
• There is not a visual fire alarm beacon in the room(s).
• There is not sufficient space for a wheelchair user to turn within the room.
• Furniture cannot be reconfigured to allow a turning space for wheelchair users.
• There is a/are chair(s) with armrests on both sides within the room(s).
• The type of flooring in the room(s) is carpet.
• Floor coverings in the room(s) are even with no trip hazards.
• There is a high colour contrast between the walls and floor.
• The lighting levels are moderate to good.

You are on Area(s) (Laycock Wing Office - Ground Floor). Skip to the next section.

Area(s) (Laycock Wing Office - Ground Floor)

• The facilities/services located on the ground floor Laycock wing include; staff offices.
• There is step-free access throughout the area.
• There are doors in lobby areas/corridors/walkways which have to be opened manually.
• There are corridors/walkways with a surface width of less than 150cm (excluding any permanent obstructions over a small distance).
• The type of flooring in corridors/walkways is carpet.
• Not all of the main walkway(s)/aisle(s) in the open plan office(s) are wide enough for wheelchair users to pass.
• There is a high colour contrast between the walls and floor in all areas.
• Access to other floors/levels is via stairs and lift.
• There are some height adjustable desks in this area.
• There are desks which are potentially accessible for wheelchair users in this area.
• Seating in this area includes; adjustable chairs with wheels and armrests.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the floor/area.
• Overhead signage is provided in this area.
• None of the doors in this area have Braille signage.
• None of the doors in this area have tactile signage.
• There is not background music in this area.
• There is a communal refreshment area.
• There is a clear unobstructed route to the refreshment area.
• There is a dual height refreshment counter.
• The dual counter heights are 86cm and 95cm.
• There is a knee recess under a work surface.
• There is a sink at refreshment areas.
• The height of the sink is 95cm.
• The wash basin tap type is twist/turn.
• There is not a mixer tap.

You are on Room(s) (Facilities Office and Post Room). Skip to the next section.

Room(s) (Facilities Office and Post Room)

• The room surveyed was the Facilities Office and Post Room.
• The Facilities Office and Post Room is located on the ground floor, opposite the Laycock Wing lift.
• There is wayfinding signage on route to the room(s).
• Signage for the room(s) is available in upper and lower case lettering, that is clearly visible.
• There is written signage for the room, in upper and lower case lettering, that is clearly visible.
• The corridor/walkway outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is a high colour contrast between the external door and wall.
• There is a high colour contrast between the internal door and wall.
• There is step-free access into the room(s).
• The door(s) open(s) away from you (push).
• The door(s) for the room(s) is/are not push pad activated.
• The door(s) is/are single.
• The door opening width(s) is/are 75cm+ for the room(s).
• The door has a closer and maybe difficult for some to open.
• Light switches are between 75cm and 120cm (4ft) from floor level.
• There is not a hearing assistance system for the room(s).
• This room has a television screen and a whiteboard.
• There is not a visual fire alarm beacon in the room(s).
• There is some fixed furniture within the room(s).
• The clear floor space beneath tables in the room(s) ranges between 70cm and 88cm.
• There is sufficient space for a wheelchair user to turn within the room.
• A height adjustable table/bench is available.
• There is a/are chair(s) with armrests on both sides within the room(s).
• The type of flooring in the room(s) is carpet.
• Floor coverings in the room(s) are even with no trip hazards.
• There is a high colour contrast between the walls and floor.
• The lighting levels are moderate to good.

You are on Kitchen (Facilities Kitchen - Ground Floor - Staff Only). Skip to the next section.

Kitchen (Facilities Kitchen - Ground Floor - Staff Only)

• The kitchen is located opposite the facilities office.
• There is step-free access to the kitchen.
• There is a/are door(s) to access the kitchen.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door has a closer and maybe difficult for some to open.
• The width of the door opening is 71cm.
• The height of the work surfaces are 94cm .
• There is not a work surface with a clear knee recess.
• There is not a height adjustable work surface.
• The type of flooring in this area is vinyl.
• Vending machines are not available.
• Takeaway cups are not available.
• Drinking straws are not available.
• Lighting levels are moderate to good.

You are on Approach (Laycock Street). Skip to the next section.

Approach (Laycock Street)

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• Approach View
  • The surface of the approach is stone/concrete tiles and block paving.
  • The approach surface is uneven in places.
  • There is step-free access on the approach.
• Ramp/Slope View
  • The ramp/slope is permanent, has a slight gradient.

You are on Outside Access (Laycock Street Entrance - Ground Floor). Skip to the next section.

Outside Access (Laycock Street Entrance - Ground Floor)

• This information is for the entrance located off Laycock Street.
• The entrance area/door is not clearly signed.
• There is stepped access at this entrance.
• There is a canopy or recess which provides weather protection at this entrance.
• The entrance door(s) does/do contrast visually with its immediate surroundings.
• The intercom is not in a suitable position to allow wheelchair users to gain access.
• The height of the intercom is 132cm (4ft 4in).
• A key card is required for access at this entrance.
• The height of the key card reader is 92cm.
• The main door(s) open(s) towards you (pull).
• The door(s) is/are single width with a locked extension leaf.
• The door(s) is/are heavy.
• The width of the door opening is 81cm.
• There is a second set of doors.
• The door(s) open(s) towards you (pull).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 85cm.
• There is a door release button when exiting.
• The height of the door release button is 117cm (3ft 10in).
• The intercom for the second set of doors is 130cm high and the card swipe to gain access is 119cm.
• The step(s) is/are located in front of the entrance.
• There is/are 3 step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are between 15cm and 18cm.
• The going of the step(s) is/are between 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do extend horizontally beyond the first and last steps.

You are on Other Floors (Laycock Wing - Ground Floor). Skip to the next section.

Other Floors (Laycock Wing - Ground Floor)

• Stairs can be used to access other floors.
• The stairs are for staff only.
• The stairs are located ahead of the Laycock Street entrance.
• The stairs are approximately 4m from the Laycock Street entrance.
• The stairs are clearly visible from the entrance.
• There are automatic, single doors to enter and exit the stairwell on all floors.
• The floors which are accessible by stairs are B, G, 1, 2, 3 and 4.
• There are 15+ steps between floors.
• The height of the step(s) is/are not between the recommended 15cm and 18cm.
• The height of the step(s) is/are 19cm.
• The depth of the step(s) is/are not between the recommended 30cm and 45cm.
• The steps are clearly marked.
• There is a/are handrail(s) at the step(s).
• The steps have a handrail on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do extend horizontally beyond the first and last steps.
• There is a landing.
• Clear signs indicating the facilities on each floor are not provided on landings.
• The lighting levels at the steps are moderate to good.

You are on Lift (Laycock Wing Lift - Staff Only). Skip to the next section.

Lift (Laycock Wing Lift - Staff Only)

• There is not a lift for public use.
• The lift is located opposite the Facilities Office and Post Room on the ground floor.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is approximately 60m (65yd 1ft) from the main entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are B, G, 1, 2, 3 and 4.
• There are manual, heavy, single doors to access the lift lobby on all floors.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• There is a high colour contrast between the external lift controls and the control plate.
• There is a high colour contrast between the external lift control plate and the wall.
• The clear door width is 77cm.
• The dimensions of the lift are 156cm x 136cm (5ft 1in x 4ft 6in).
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are not within 90cm - 120cm from the floor.
• The lift controls are within 110cm - 130cm from the floor.
• There is not a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are moderate to good.

You are on Housing Benefit and Council Tax Scanning Self Service - Ground Floor. Skip to the next section.

Housing Benefit and Council Tax Scanning Self Service - Ground Floor

• This area is for the public to come and scan documents online for housing benefits and council tax.
• There are several self-service computers for visitors to use.
• The height of the tables is 70cm.
• The computers are touchscreen and assistance is available.
• There are small meeting pods for the public to discuss agendas.
• The height of the meeting pod table is 68cm.
• The meeting pods are not accessible for wheelchair users.
• There are phones available to make calls.
• The highest table height is 94cm.
• The lowest table height is 66cm.

You are on Approach (Car Park Entrance - Ground Floor). Skip to the next section.

Approach (Car Park Entrance - Ground Floor)

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• Approach View
  • The surface of the approach is tarmac.
  • There is step-free access on the approach.

You are on Outside Access (Car Park Entrance - Ground Floor - Staff Only). Skip to the next section.

Outside Access (Car Park Entrance - Ground Floor - Staff Only)

• This information is for the entrance located at the rear of the building .
• The entrance area/door is not clearly signed.
• There is ramped/sloped access at this entrance.
• There is not a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• The entrance door(s) does/do contrast visually with its immediate surroundings.
• The intercom is not in a suitable position to allow wheelchair users to gain access.
• The height of the intercom is 120cm (3ft 11in).
• A key card is required for access at this entrance.
• The height of the key card reader is 105cm.
• The main door(s) open(s) automatically (towards you).
• The door(s) is/are single width.
• The width of the door opening is 98cm.
• There is a second set of doors.
• The door(s) open(s) automatically (towards you).
• The door(s) is/are single width.
• The width of the door opening is 87cm.
• There is a door release button when exiting.
• The height of the door release button is 95cm (3ft 1in).
• The ramp/slope is located in front of the entrance.
• The gradient of the ramp/slope is slight.
• The ramp/slope is permanent.
• There is not a level landing at the top of the ramp/slope.
• There is a/are handrail(s) at the ramp.
• The handrail(s) is/are on the left going up.

You are on Entrance (Citizens Advice). Skip to the next section.

Entrance (Citizens Advice)

• This information is for the entrance located to the right of the main entrance to the Customer Centre.

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• Entrance View
  • There is step-free access at this entrance.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width but one door is locked.
  • The door(s) may be difficult to open.
  • The width of the door opening is 71cm.
• Comments View
  • Visitors are requested to knock and wait for the door to be opened from the inside.

You are on Inside Access (Citizens Advice). Skip to the next section.

Inside Access (Citizens Advice)

• There is level access to the service(s).
• There is a hearing assistance system.
• The system is a fixed loop.
• Staff are not trained to use the system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 07/02/2024.
• The hearing assistance system was working at the time of testing.
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are good.

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• Comments View
  • There is a waiting area just inside the entrance.
  • There is seating with armrests on both sides.
  • There is a coffee table with a surface height 70cm from the floor.
  • There are 8 consultation desks in the area.
  • The desks are located straight ahead on the left and right after the entrance.
  • The nearest desk is approximately 3m from the entrance.
  • Some desks are clearly visible from the entrance.
  • There is step-free access to the desks.
  • There is a clear unobstructed route to the desks.
  • The lighting levels at the desks is good.
  • The distance between the floor and the underside of the desks is 73cm.
  • None of the desks have clear space under them.
  • There is also a meeting pod available for privacy.
  • The door into the pod is single and opens by sliding.
  • The door is easy to open.
  • The width of the door opening is 90cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • The distance between the floor and the underside of the desk is 70cm.
  • There is seating with armrests available in the pod.

You are on Kitchen (Area B Kitchen - Ground Floor - Staff Only). Skip to the next section.

Kitchen (Area B Kitchen - Ground Floor - Staff Only)

• The kitchen is located in area B new to the non-Laycock Wing staircase.
• There is step-free access to the kitchen.
• There is a/are door(s) to access the kitchen.
• The door(s) open(s) away from you (push).
• The door(s) is/are not push pad activated.
• The door(s) is/are single width.
• The door has a closer and maybe difficult for some to open.
• The width of the door opening is 77cm.
• There is not ample room for a wheelchair user to manoeuvre within the kitchen.
• The height of the work surfaces are 92cm .
• There is not a work surface with a clear knee recess.
• There is not a height adjustable work surface.
• The type of flooring in this area is carpet and vinyl.
• There are chairs with armrests within the kitchen.
• Tables are not permanently fixed.
• Chairs are not permanently fixed.
• The standard height for tables is 70cm.
• Vending machines are not available.
• Takeaway cups are not available.
• Drinking straws are not available.
• Lighting levels are moderate to good.

You are on Other Floors (Non-Laycock Wing Staircase - Staff Only). Skip to the next section.

Other Floors (Non-Laycock Wing Staircase - Staff Only)

• Stairs can be used to access other floors.
• The stairs are for staff only.
• The stairs are located to the rear left of the building .
• The stairs are approximately 43m from the car park entrance.
• Signs indicating the location of the stairs are not available from the entrance.
• There are manual, heavy, single doors to enter and exit the stairwell on all floors.
• The floors which are accessible by stairs are B, G, 1, 2, 3 and 4.
• There are 15+ steps between floors.
• The height of the step(s) is/are not between the recommended 15cm and 18cm.
• The height of the step(s) is/are 19cm.
• The depth of the step(s) is/are not between the recommended 30cm and 45cm.
• The steps are clearly marked.
• There is a/are handrail(s) at the step(s).
• The steps have a handrail on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do extend horizontally beyond the first and last steps.
• There is a landing.
• The lighting levels at the steps are good.

You are on Entrance (Area B Meeting Rooms - Non-Laycock Wing Ground Floor). Skip to the next section.

Entrance (Area B Meeting Rooms - Non-Laycock Wing Ground Floor)

• This information is for the entrance located in area b of the non-Laycock wing.
• The entrance area/door is not clearly signed.
• There is step-free access at this entrance.
• The entrance door(s) does not/do not contrast visually with its immediate surroundings.
• A key card is required for access at this entrance.
• The height of the key card reader is 108cm.
• The main door(s) open(s) towards you (pull).
• The door(s) is/are single width.
• The door(s) is/are light.
• The width of the door opening is 78cm.
• There is a door release button when exiting.
• The height of the door release button is 98cm (3ft 3in).

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• Comments View
  • This entrance gives access to meeting rooms 1 to 10.

You are on Corridors/Walkways (Area B Meeting Rooms - Ground Floor). Skip to the next section.

Corridors/Walkways (Area B Meeting Rooms - Ground Floor)

• There is step-free access throughout the corridors/walkways.

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• Corridors/Walkways View
  • There are not doors in corridors/walkways which have to be opened manually.
  • The narrowest width of the corridors/walkways is 137cm.
  • The flooring in the corridors/walkways consists of concrete.
  • Handrails with a rounded or oval profile are not provided in corridors/walkways.
  • Music is not played in the corridors/walkways.
  • There is a high colour contrast between the walls and floor in all areas.
  • The lighting levels are moderate to good.
• Signage View
  • Wayfinding signage is not provided.
• Comments View
  • This corridor gives access to meeting rooms 1 to 10.

You are on Room(s) (Meeting Room 8 - Non-Laycock Wing, Area B, Ground Floor). Skip to the next section.

Room(s) (Meeting Room 8 - Non-Laycock Wing, Area B, Ground Floor)

• The room surveyed was Meeting Room 8.
• Meeting Room 8 is located in area B of the ground floor.
• There is not wayfinding signage on route to the room(s).
• Signage for the room(s) is available in upper and lower case lettering, that is clearly visible.
• There is numerical signage for the room, that is clearly visible.
• The corridor/walkway outside the room(s) is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is a high colour contrast between the external door and wall.
• There is a high colour contrast between the internal door and wall.
• There is step-free access into the room(s).
• The door(s) open(s) away from you (push).
• The door(s) for the room(s) is/are not push pad activated.
• The door(s) is/are single.
• The door opening width(s) is/are 75cm+ for the room(s).
• The door may be difficult for some to open.
• Light switches are between 75cm and 120cm (4ft) from floor level.
• There is not a hearing assistance system for the room(s).
• There is not a visual fire alarm beacon in the room(s).
• There is fixed furniture within the room(s).
• The clear floor space beneath tables in the room(s) is 66cm.
• There is not sufficient space for a wheelchair user to turn within the room.
• Furniture cannot be reconfigured to allow a turning space for wheelchair users.
• A height adjustable table/bench is not available.
• There are some chairs with armrests on both side within the room(s).
• The type of flooring in the room(s) is carpet.
• Floor coverings in the room(s) are even with no trip hazards.
• There is a high colour contrast between the walls and floor.
• The lighting levels are moderate to good.
• There are 11 meeting rooms in total with similar layouts and the same specifications.

You are on Reception (Housing Benefit and Parking - Ground Floor). Skip to the next section.

Reception (Housing Benefit and Parking - Ground Floor)

• The reception point is located to the left as you enter through the main entrance.
• The reception point is approximately 15m (16yd 1ft) from the main entrance.
• Clear signage for the reception area/desk is not visible from the entrance.
• There is step-free access to the reception point.
• There is a clear unobstructed route to the reception point.
• There are windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
• The reception counter is not placed in front of a background which is patterned.
• The lighting levels at the reception point are moderate to good.
• The height of the reception counter is low (76cm or lower).
• There is sufficient space to write or sign documents on the counter.
• The dimensions of the knee recess are; width 120cm, depth 52cm and height 70cm.
• The counter is staffed.
• There is not a hearing assistance system at the reception point.
• Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• The type of flooring in the reception area is tiles.
• There is a waiting area close to the reception point.
• Access to the waiting area is unobstructed .
• There are sofa seating in the waiting area.
• There is sufficient space for a wheelchair user to use the waiting area.

You are on Reception (Housing Benefit and Parking Customer Centre - Ground Floor). Skip to the next section.

Reception (Housing Benefit and Parking Customer Centre - Ground Floor)

• The reception point is located In area A of the non-Laycock wing on the ground floor.
• There is step-free access to the reception point.
• There is a clear unobstructed route to the reception point.
• There are windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
• The reception counter is not placed in front of a background which is patterned.
• The lighting levels at the reception point are moderate to good.
• The height of the reception counter is low (76cm or lower).
• There is sufficient space to write or sign documents on the counter.
• There is a knee recess beneath the counter.
• The dimensions of the knee recess are; width 107cm, depth 22cm and height 70cm.
• The counter is staffed.
• There is not a hearing assistance system at the reception point.
• The type of flooring in the reception area is tiles.

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• Comments View
  • There are 16 customer centre desks which all have the same specifications.
  • There are 100cm high tables with telephones available for public to self assist.

You are on Reception (New Housing Enquiry Desk 24 - Non-Laycock Wing, Ground Floor, Area B). Skip to the next section.

Reception (New Housing Enquiry Desk 24 - Non-Laycock Wing, Ground Floor, Area B)

• The reception point is located in area B of the non-Laycock wing.
• There is step-free access to the reception point.
• There is a clear unobstructed route to the reception point.
• There are windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
• The reception counter is not placed in front of a background which is patterned.
• The lighting levels at the reception point are moderate to good.
• The height of the reception counter is low (76cm or lower).
• There is sufficient space to write or sign documents on the counter.
• There is a knee recess beneath the counter.
• The dimensions of the knee recess are; width 176cm, depth 25cm and height 70cm.
• The counter is staffed.
• There is not a hearing assistance system at the reception point.
• There is a touch screen.
• The type of flooring in the reception area is tiles.
• There is a waiting area close to the reception point.
• Access to the waiting area is unobstructed .
• There are sofa seating in the waiting area.
• There is sufficient space for a wheelchair user to use the waiting area.
• There is a television with subtitles in the waiting area.

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• Comments View
  • There are 7 other desks with the same specifications.
  • These desks are for discussing new housing enquires.

You are on Corridors/Walkways (Laycock Wing - Basement - Staff Only). Skip to the next section.

Corridors/Walkways (Laycock Wing - Basement - Staff Only)

• There is step-free access throughout the corridors/walkways.

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• Corridors/Walkways View
  • There are doors in corridors/walkways which have to be opened manually.
  • The narrowest width of the corridors/walkways is 130cm.
  • The flooring in the corridors/walkways consists of carpet and vinyl.
  • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
  • Handrails with a rounded or oval profile are not provided in corridors/walkways.
  • Music is not played in the corridors/walkways.
  • There is a high colour contrast between the walls and floor in all areas.
  • There are some large open fire doors along the corridors/walkways. In the event of an emergency these will shut and be extremely heavy to open.
  • The lighting levels are moderate to good.
• Signage View
  • Wayfinding signage is not provided.

You are on Standard Toilet(s) (Basement - Staff Only). Skip to the next section.

Standard Toilet(s) (Basement - Staff Only)

• There is/are 1 female and male toilet(s) located in the basement.
• The type of signage on or near the standard toilet door(s) is pictorial.
• Ambulant toilet cubicles are not available.
• There is not a male standard toilet with a lowered urinal.
• The wash basin tap types in standard toilets are lever.
• The lighting levels are moderate to good in the male and female standard toilets.

You are on Standard Shower (Standard Male Toilets - Basement - Staff Only). Skip to the next section.

Standard Shower (Standard Male Toilets - Basement - Staff Only)

• Shower facilities are available.
• The shower(s) surveyed is/are located in the standard male toilets in the basement.
• There is level access to the services from the shower facilities.

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• Comments View
  • There is a 21cm step into the shower cubicle.

You are on Accessible Shower (Basement - Staff Only). Skip to the next section.

Accessible Shower (Basement - Staff Only)

• Accessible shower facilities are available.
• The accessible shower(s) surveyed is/are located to the left on exiting the lift in the basement .
• The facilities available in the accessible shower(s) include; handrails, an adjustable shower head and a flip-down seat.
• The height of the seat is 38cm (1ft 3in).
• There is not level access to the services from the accessible shower facilities.

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• Comments View
  • There is a 4cm step into the shower.

You are on Entrance (Male Changing Room - Basement - Staff Only). Skip to the next section.

Entrance (Male Changing Room - Basement - Staff Only)

• This information is for the entrance located along the Laycock Wing in the basement .
• The entrance area/door is clearly signed.
• There is step-free access at this entrance, via lift.
• The entrance door(s) does/do contrast visually with its immediate surroundings.
• The main door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 78cm.

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• Comments View
  • The female changing room entrance has the same specifications.

You are on Standard Changing Room (Male Changing Room - Basement - Staff Only). Skip to the next section.

Standard Changing Room (Male Changing Room - Basement - Staff Only)

• There is a/are standard changing room(s) available.
• The standard changing room(s) is/are approximately 18m (19yd 2ft) from the lift.
• The standard changing room(s) surveyed is/are located along the Laycock Wing in the basement.
• There is level access to the standard changing room(s).
• Shower facilities are available within the changing room(s).
• There is not level access to the shower facilities.
• The shower cubicle(s) / area is / are accessed via a deep step.

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• Comments View
  • The female changing room was in use at the time of survey.

You are on Level Change (Access to Standard Male Showers - Male Changing Room - Basement - Staff Only). Skip to the next section.

Level Change (Access to Standard Male Showers - Male Changing Room - Basement - Staff Only)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located in the male changing room.
• There is/are 1 step(s) to the area/service.
• The lighting levels at the step(s) are moderate to good.
• The step(s) is/are clearly marked.
• The step(s) is/are deep (18cm+).
• There is not a/are not handrail(s) at the step(s).

You are on Standard Shower (Male Changing Room - Basement - Staff Only). Skip to the next section.

Standard Shower (Male Changing Room - Basement - Staff Only)

• Shower facilities are available.
• The shower(s) surveyed is/are located in the male changing room in the basement.
• There is not level access to the services from the shower facilities.

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• Comments View
  • There is a 20cm step to access the shower cubicle.

You are on Room(s) (Staff Break Room - Basement - Staff Only). Skip to the next section.

Room(s) (Staff Break Room - Basement - Staff Only)

• The room surveyed was Staff Break Room.
• Staff Break Room is located along the Laycock Wing in the basement.
• There is not wayfinding signage on route to the room(s).
• Signage for the room(s) is not available in upper and lower case lettering, that is clearly visible.
• The corridor/walkway outside the room(s) is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is a high colour contrast between the external door and wall.
• There is a high colour contrast between the internal door and wall.
• There is step-free access into the room(s).
• The door(s) open(s) away from you (push).
• The door(s) is/are double.
• The door opening width(s) is/are 75cm+ for the room(s).
• The door has a closer and maybe difficult for some to open.
• Light switches are between 75cm and 120cm (4ft) from floor level.
• There is not a hearing assistance system for the room(s).
• This room has a television screen.
• There is not a visual fire alarm beacon in the room(s).
• There is not fixed furniture within the room(s).
• The clear floor space beneath tables in the room(s) is 70cm.
• There is sufficient space for a wheelchair user to turn within the room.
• A height adjustable table/bench is not available.
• There are some chairs with armrests on both side within the room(s).
• The type of flooring in the room(s) is carpet.
• Floor coverings in the room(s) are even with no trip hazards.
• There is a high colour contrast between the walls and floor.
• The lighting levels are moderate to good.

You are on Room(s) (Quiet Room - Basement - Staff Only). Skip to the next section.

Room(s) (Quiet Room - Basement - Staff Only)

• The room surveyed was Quiet Room.
• Quiet Room is located along the Laycock Wing in the basement.
• There is not wayfinding signage on route to the room(s).
• Signage for the room(s) is available in upper and lower case lettering, that is clearly visible.
• There is written signage for the room, in upper and lower case lettering, that is clearly visible.
• The corridor/walkway outside the room(s) is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is a high colour contrast between the external door and wall.
• There is a high colour contrast between the internal door and wall.
• There is step-free access into the room(s).
• The door(s) open(s) away from you (push).
• The door(s) is/are single.
• The door opening width(s) is/are 75cm+ for the room(s).
• The door has a closer and maybe difficult for some to open.
• Light switches are between 75cm and 120cm (4ft) from floor level.
• There is not a hearing assistance system for the room(s).
• There is not a visual fire alarm beacon in the room(s).
• There is not fixed furniture within the room(s).
• There is not sufficient space for a wheelchair user to turn within the room.
• Furniture cannot be reconfigured to allow a turning space for wheelchair users.
• There are some chairs with armrests on both side within the room(s).
• The type of flooring in the room(s) is carpet.
• Floor coverings in the room(s) are even with no trip hazards.
• There is a high colour contrast between the walls and floor.
• The lighting levels are moderate to good.

You are on Corridors/Walkways (Non-Laycock Wing- Basement - Staff Only). Skip to the next section.

Corridors/Walkways (Non-Laycock Wing- Basement - Staff Only)

• There is step-free access throughout the corridors/walkways.

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• Corridors/Walkways View
  • There are doors in corridors/walkways which have to be opened manually.
  • The narrowest width of the corridors/walkways is 120cm.
  • The flooring in the corridors/walkways consists of carpet and vinyl.
  • There is flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
  • Handrails with a rounded or oval profile are not provided in corridors/walkways.
  • Music is not played in the corridors/walkways.
  • There is a high colour contrast between the walls and floor in all areas.
  • There are some large open fire doors along the corridors/walkways. In the event of an emergency these will shut and be extremely heavy to open.
  • The lighting levels are moderate to good.
• Signage View
  • Wayfinding signage is not provided.

You are on Room(s) (Digital Services - Basement - Staff Only). Skip to the next section.

Room(s) (Digital Services - Basement - Staff Only)

• The room surveyed was Digital Services.
• Digital Services is located along the non-Laycock Wing corridor.
• There is not wayfinding signage on route to the room(s).
• Signage for the room(s) is available in upper and lower case lettering, that is clearly visible.
• There is written signage for the room, in upper and lower case lettering, that is clearly visible.
• The corridor/walkway outside the room(s) is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is a high colour contrast between the external door and wall.
• There is a high colour contrast between the internal door and wall.
• There is step-free access into the room(s).
• The door(s) open(s) away from you (push).
• The door(s) is/are double (with one leaf locked).
• The door opening width(s) is/are under 75cm for the room(s).
• The door may be difficult for some to open.
• Light switches are not between 75cm and 120cm (4ft) from floor level.
• There is not a hearing assistance system for the room(s).
• There is not a visual fire alarm beacon in the room(s).
• There is fixed furniture within the room(s).
• The clear floor space beneath tables in the room(s) ranges between 70cm and 80cm.
• There is sufficient space for a wheelchair user to turn within the room.
• A height adjustable table/bench is not available.
• There is a/are chair(s) with armrests on both sides within the room(s).
• The type of flooring in the room(s) is vinyl.
• Floor coverings in the room(s) are even with no trip hazards.
• There is a high colour contrast between the walls and floor.
• The lighting levels are moderate to good.

You are on Room(s) (Client Support - Basement - Staff Only). Skip to the next section.

Room(s) (Client Support - Basement - Staff Only)

• The room surveyed was Client Support.
• Client Support is located to the left as you exit the Laycock Wing lift in the basement.
• There is not wayfinding signage on route to the room(s).
• Signage for the room(s) is not available in upper and lower case lettering, that is clearly visible.
• The corridor/walkway outside the room(s) is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is a high colour contrast between the external door and wall.
• There is a high colour contrast between the internal door and wall.
• There is step-free access into the room(s).
• The door(s) open(s) away from you (push).
• The door(s) is/are single.
• The door opening width(s) is/are 75cm+ for the room(s).
• The door has a closer and maybe difficult for some to open.
• Light switches are not between 75cm and 120cm (4ft) from floor level.
• There is not a hearing assistance system for the room(s).
• There is not a visual fire alarm beacon in the room(s).
• There is some fixed furniture within the room(s).
• The clear floor space beneath tables in the room(s) is 70cm.
• There is not sufficient space for a wheelchair user to turn within the room.
• Furniture cannot be reconfigured to allow a turning space for wheelchair users.
• A height adjustable table/bench is not available.
• There is a/are chair(s) with armrests on both sides within the room(s).
• The type of flooring in the room(s) is vinyl.
• Floor coverings in the room(s) are even with no trip hazards.
• There is a high colour contrast between the walls and floor.
• The lighting levels are moderate to good.

You are on Room(s) (Meeting Room 1.F - First Floor). Skip to the next section.

Room(s) (Meeting Room 1.F - First Floor)

• The room surveyed was Meeting Room 1.F
• Meeting Room 1.F is located opposite the lifts.
• There is not wayfinding signage on route to the room(s).
• Signage for the room(s) is available in upper and lower case lettering, that is clearly visible.
• There is numerical signage for the room, that is clearly visible.
• The corridor/walkway outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is a high colour contrast between the external door and wall.
• There is a high colour contrast between the internal door and wall.
• There is step-free access into the room(s).
• The door(s) open(s) away from you (push).
• The door(s) is/are single.
• The door opening width(s) is/are 75cm+ for the room(s).
• The door has a closer and maybe difficult for some to open.
• Light switches are between 75cm and 120cm (4ft) from floor level.
• There is not a hearing assistance system for the room(s).
• This room has a television screen and a whiteboard.
• There is a visual fire alarm beacon in the room(s).
• There is not fixed furniture within the room(s).
• The clear floor space beneath tables in the room(s) is 64cm.
• There is not sufficient space for a wheelchair user to turn within the room.
• Furniture cannot be reconfigured to allow a turning space for wheelchair users.
• A height adjustable table/bench is not available.
• There are some chairs with armrests on both side within the room(s).
• The type of flooring in the room(s) is carpet.
• Floor coverings in the room(s) are even with no trip hazards.
• There is a high colour contrast between the walls and floor.
• The lighting levels are moderate to good.

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• Comments View
  • There is a bi-fold door that can be opened into meeting room 1.E.
  • Meeting room 1.D is also the lobby area and has similar specifications.

You are on Standard Toilet(s) (First Floor - Lift Lobby). Skip to the next section.

Standard Toilet(s) (First Floor - Lift Lobby)

• There is/are 1 female and male toilet(s) located in the lift lobby area on the first floor.
• The type of signage on or near the standard toilet door(s) is pictorial.
• Ambulant toilet cubicles are not available.
• There is not a male standard toilet with a lowered urinal.
• The wash basin tap types in standard toilets are lever.
• The lighting levels are moderate to good in the male and female standard toilets.

You are on Entrance (Non-Laycock Wing First Floor Office - Staff Only). Skip to the next section.

Entrance (Non-Laycock Wing First Floor Office - Staff Only)

• This information is for the entrance located on the right as you exit the lift on the first floor.
• The entrance area/door is not clearly signed.
• There is step-free access at this entrance, via lift.
• The entrance door(s) does/do contrast visually with its immediate surroundings.
• A key card is required for access at this entrance.
• The height of the key card reader is 114cm.
• The main door(s) open(s) towards you (pull).
• The door(s) is/are double width.
• The door(s) is/are heavy.
• The width of the door opening is 140cm.
• There is a door release button when exiting.
• The height of the door release button is 112cm (3ft 8in).

You are on Area(s) (Non-Laycock Wing Office - First Floor - Staff Only). Skip to the next section.

Area(s) (Non-Laycock Wing Office - First Floor - Staff Only)

• The facilities/services located on the first floor in the non-Laycock Wing include; Adult Community Learning, Learning and Development, Speech and Language, Private Housing Partnership, Housing Options, Housing Aid, No Recourse to Public Funds, Housing Solutions and Housing Needs.
• There is step-free access throughout the area.
• There are not doors in lobby areas/corridors/walkways which have to be opened manually.
• The type of flooring in corridors/walkways is carpet.
• Not all of the main walkway(s)/aisle(s) in the open plan office(s) are wide enough for wheelchair users to pass.
• The following facilities in this area may not be accessible or usable for wheelchair users; some higher tables for stools.
• The type of flooring in the open plan/communal areas is carpet.
• There is a high colour contrast between the walls and floor in all areas.
• Access to other floors/levels is via stairs and lift.
• There are some height adjustable desks in this area.
• There are desks which are potentially accessible for wheelchair users in this area.
• Seating in this area includes; adjustable chairs with wheels and armrests.
• Wayfinding signage is not provided.
• There is no overhead signage in this area.
• None of the doors in this area have Braille signage.
• None of the doors in this area have tactile signage.
• There is not background music in this area.
• There is a communal refreshment area.
• There is a clear unobstructed route to the refreshment area.
• There is a dual height refreshment counter.
• The dual counter heights are 77cm and 94cm.
• There is a knee recess under a work surface.
• There is a sink at refreshment areas.
• The height of the sink is 94cm.
• The wash basin tap type is twist/turn.
• There is not a mixer tap.
• There is a clear unobstructed route to the breakout area(s).
• There is room for a wheelchair user within the breakout space(s).
• The following types of seating can be found in breakout space(s); chairs without armrests.
• The clear floor space beneath tables in the breakout space(s) ranges between 70cm and 111cm.
• Vending machines are not available.
• A water dispenser is not available.
• A cash machine is not available.

You are on Room(s) (Meeting Room 1.N - Non-Laycock Wing - First Floor - Staff Only). Skip to the next section.

Room(s) (Meeting Room 1.N - Non-Laycock Wing - First Floor - Staff Only)

• The room surveyed was Meeting Room 1.N
• Meeting Room 1.N is located in the non-Laycock Wing first floor office.
• There are 7 other meeting rooms within the office that have similar specifications.
• There is not wayfinding signage on route to the room(s).
• Signage for the room(s) is available in upper and lower case lettering, that is clearly visible.
• There is numerical signage for the room, that is clearly visible.
• The corridor/walkway outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is a high colour contrast between the external door and wall.
• There is a high colour contrast between the internal door and wall.
• There is step-free access into the room(s).
• The door(s) open(s) away from you (push).
• The door(s) is/are single.
• The door opening width(s) is/are 75cm+ for the room(s).
• The door is easy to open.
• There is not a hearing assistance system for the room(s).
• There is not a visual fire alarm beacon in the room(s).
• There is not fixed furniture within the room(s).
• The clear floor space beneath tables in the room(s) is 70cm.
• There is not sufficient space for a wheelchair user to turn within the room.
• Furniture can be reconfigured to allow a turning space for wheelchair users.
• A height adjustable table/bench is not available.
• There are no chairs with armrests on both sides within the room(s).
• The type of flooring in the room(s) is carpet.
• Floor coverings in the room(s) are even with no trip hazards.
• There is a high colour contrast between the walls and floor.
• The lighting levels are moderate to good.

You are on Entrance (Laycock Wing First Floor Office - Staff Only). Skip to the next section.

Entrance (Laycock Wing First Floor Office - Staff Only)

• This information is for the entrance located to the left as you exit the lift on the first floor.
• The entrance area/door is not clearly signed.
• There is step-free access at this entrance, via lift.
• The entrance door(s) does/do contrast visually with its immediate surroundings.
• A key card is required for access at this entrance.
• The height of the key card reader is 136cm.
• The main door(s) open(s) towards you (pull).
• The door(s) is/are double width.
• The door(s) is/are heavy.
• The width of the door opening is 140cm.
• There is a door release button when exiting.
• The height of the door release button is 138cm (4ft 6in).

You are on Area(s) (Laycock Wing Office - First Floor - Staff Only). Skip to the next section.

Area(s) (Laycock Wing Office - First Floor - Staff Only)

• The facilities/services located on the first floor in the Laycock wing include; Sign Language, Housing Operations, Income Control, Income Recovery, Estate Services, Area Housing and Customer Services - Housing.
• There is step-free access throughout the area.
• There are not doors in lobby areas/corridors/walkways which have to be opened manually.
• The type of flooring in corridors/walkways is carpet.
• Not all of the main walkway(s)/aisle(s) in the open plan office(s) are wide enough for wheelchair users to pass.
• The type of flooring in the open plan/communal areas is carpet.
• There is a high colour contrast between the walls and floor in all areas.
• Access to other floors/levels is via stairs and lift.
• There are some height adjustable desks in this area.
• There are desks which are potentially accessible for wheelchair users in this area.
• Seating in this area includes; adjustable chairs with wheels and armrests.
• Wayfinding signage is not provided.
• There is no overhead signage in this area.
• None of the doors in this area have Braille signage.
• None of the doors in this area have tactile signage.
• There is not background music in this area.
• There is a communal refreshment area.
• There is a clear unobstructed route to the refreshment area.
• There is not a dual height refreshment counter.
• The height of the counter(s) is/are 92cm.
• There is not a knee recess under a work surface.
• There is a sink at refreshment areas.
• The height of the sink is 92cm.
• The wash basin tap type is lever.
• There is a mixer tap.
• There is a clear unobstructed route to the breakout area(s).
• There is room for a wheelchair user within the breakout space(s).
• The following types of seating can be found in breakout space(s); chairs with armrests.
• The clear floor space beneath tables in the breakout space(s) is 71cm.
• There is a TV with subtitles in the breakout area.
• Vending machines are not available.
• A water dispenser is not available.
• A cash machine is not available.

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• Comments View
  • There is a door to access the breakout area.
  • The door opens towards you (pull) and is heavy.
  • The width of the door opening is 83cm.

You are on Room(s) (Sign language Interpreting Service - First Floor - Staff Only). Skip to the next section.

Room(s) (Sign language Interpreting Service - First Floor - Staff Only)

• The room surveyed was Sign language Interpreting Service.
• Sign language Interpreting Service is located in the Laycock Wing first floor office.
• There is not wayfinding signage on route to the room(s).
• Signage for the room(s) is available in upper and lower case lettering, that is clearly visible.
• There is written signage for the room, in block capital lettering, that is clearly visible.
• The corridor/walkway outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is a high colour contrast between the external door and wall.
• There is a high colour contrast between the internal door and wall.
• There is step-free access into the room(s).
• The door(s) open(s) away from you (push).
• The door(s) is/are single.
• The door opening width(s) is/are 75cm+ for the room(s).
• The door has a closer and maybe difficult for some to open.
• Light switches are not between 75cm and 120cm (4ft) from floor level.
• There is not a hearing assistance system for the room(s).
• There is a visual fire alarm beacon in the room(s).
• There is fixed furniture within the room(s).
• The clear floor space beneath tables in the room(s) is 70cm.
• There is sufficient space for a wheelchair user to turn within the room.
• A height adjustable table/bench is available.
• There are some chairs with armrests on both side within the room(s).
• The type of flooring in the room(s) is carpet.
• Floor coverings in the room(s) are even with no trip hazards.
• There is a high colour contrast between the walls and floor.
• The lighting levels are moderate to good.

You are on Room(s) (Meeting Room 1.A Laycock Wing - First Floor - Staff Only). Skip to the next section.

Room(s) (Meeting Room 1.A Laycock Wing - First Floor - Staff Only)

• The room surveyed was Meeting Room 1.A
• Meeting Room 1.A is located in the Laycock Wing first floor office.
• There are 2 other meeting rooms within the office that have similar specifications.
• There is not wayfinding signage on route to the room(s).
• Signage for the room(s) is available in upper and lower case lettering, that is clearly visible.
• There is numerical signage for the room, that is clearly visible.
• The corridor/walkway outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is a high colour contrast between the external door and wall.
• There is a high colour contrast between the internal door and wall.
• There is step-free access into the room(s).
• The door(s) open(s) away from you (push).
• The door(s) is/are single.
• The door opening width(s) is/are 75cm+ for the room(s).
• The door is easy to open.
• There is not a hearing assistance system for the room(s).
• There is not a visual fire alarm beacon in the room(s).
• There is not fixed furniture within the room(s).
• The clear floor space beneath tables in the room(s) is 73cm.
• There is sufficient space for a wheelchair user to turn within the room.
• A height adjustable table/bench is not available.
• There are no chairs with armrests on both sides within the room(s).
• The type of flooring in the room(s) is carpet.
• Floor coverings in the room(s) are even with no trip hazards.
• There is a high colour contrast between the walls and floor.
• The lighting levels are moderate to good.

You are on Standard Toilet(s) (Laycock Wing Office Toilets - First Floor - Staff Only). Skip to the next section.

Standard Toilet(s) (Laycock Wing Office Toilets - First Floor - Staff Only)

• There is/are 1 female and male toilet(s) located in the Laycock Wing office.
• The type of signage on or near the standard toilet door(s) is pictorial.
• Ambulant toilet cubicles are not available.
• There is not a male standard toilet with a lowered urinal.
• The wash basin tap types in standard toilets are lever.
• The lighting levels are moderate to good in the male and female standard toilets.

You are on Standard Shower (Male Standard Shower - First Floor - Staff Only). Skip to the next section.

Standard Shower (Male Standard Shower - First Floor - Staff Only)

• Shower facilities are available.
• The shower(s) surveyed is/are located in the male toilets in the Laycock Wing office.
• There is level access to the services from the shower facilities.

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• Comments View
  • There is a 26cm step into the shower cubicle.
  • The door width to access the shower is 51cm.

You are on Room(s) (Meeting Room 2.L - Second Floor). Skip to the next section.

Room(s) (Meeting Room 2.L - Second Floor)

• The room surveyed was Meeting Room 2.L
• Meeting Room 2.L is located opposite the lifts on the second floor.
• There is not wayfinding signage on route to the room(s).
• Signage for the room(s) is available in upper and lower case lettering, that is clearly visible.
• There is numerical signage for the room, that is clearly visible.
• The corridor/walkway outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is a high colour contrast between the external door and wall.
• There is a high colour contrast between the internal door and wall.
• There is step-free access into the room(s).
• The door(s) open(s) away from you (push).
• The door(s) is/are single.
• The door opening width(s) is/are under 75cm for the room(s).
• The door has a closer and maybe difficult for some to open.
• Light switches are not between 75cm and 120cm (4ft) from floor level.
• There is not a hearing assistance system for the room(s).
• This room has a television screen and a whiteboard.
• There is a visual fire alarm beacon in the room(s).
• There is not fixed furniture within the room(s).
• The clear floor space beneath tables in the room(s) is 64cm.
• There is sufficient space for a wheelchair user to turn within the room.
• A height adjustable table/bench is not available.
• There are some chairs with armrests on both side within the room(s).
• The type of flooring in the room(s) is carpet.
• Floor coverings in the room(s) are even with no trip hazards.
• There is a high colour contrast between the walls and floor.
• The lighting levels are moderate to good.
• Meeting room 2.K is also opposite the lifts on the second floor and has similar specifications.

You are on Standard Toilet(s) (Second Floor - Lift lobby). Skip to the next section.

Standard Toilet(s) (Second Floor - Lift lobby)

• There is/are 1 female and male toilet(s) located in the lift lobby area on the second floor.
• The type of signage on or near the standard toilet door(s) is pictorial.
• Ambulant toilet cubicles are not available.
• There is not a male standard toilet with a lowered urinal.
• The wash basin tap types in standard toilets are lever.
• The lighting levels are moderate to good in the male and female standard toilets.

You are on Entrance (Non-Laycock Wing Second Floor Office Entrance - Staff Only). Skip to the next section.

Entrance (Non-Laycock Wing Second Floor Office Entrance - Staff Only)

• This information is for the entrance located on the right as you exit the lift on the second floor.
• The entrance area/door is not clearly signed.
• There is step-free access at this entrance, via lift.
• The entrance door(s) does/do contrast visually with its immediate surroundings.
• A key card is required for access at this entrance.
• The height of the key card reader is 118cm.
• The main door(s) open(s) towards you (pull).
• The door(s) is/are double width.
• The door(s) is/are heavy.
• The width of the door opening is 140cm.
• There is a door release button when exiting.
• The height of the door release button is 120cm (3ft 11in).

You are on Area(s) (Non-Laycock Wing Office - Second Floor - Staff Only). Skip to the next section.

Area(s) (Non-Laycock Wing Office - Second Floor - Staff Only)

• The facilities/services located on the second floor in the non-Laycock Wing include; Children’s Services Contact Team, M.A.S.H. (police), CiN - Holloway, CiN - Highbury, CiN - Finsbury, CiN - Hornsey, CiN - Barnsbury and CiN - Canonbury.
• There is step-free access throughout the area.
• There are not doors in lobby areas/corridors/walkways which have to be opened manually.
• The type of flooring in corridors/walkways is carpet.
• Not all of the main walkway(s)/aisle(s) in the open plan office(s) are wide enough for wheelchair users to pass.
• The following facilities in this area may not be accessible or usable for wheelchair users; some higher tables for stools.
• The type of flooring in the open plan/communal areas is carpet.
• There is a high colour contrast between the walls and floor in all areas.
• Access to other floors/levels is via stairs and lift.
• There are some height adjustable desks in this area.
• There are desks which are potentially accessible for wheelchair users in this area.
• Seating in this area includes; adjustable chairs with wheels and armrests.
• Wayfinding signage is not provided.
• There is no overhead signage in this area.
• None of the doors in this area have Braille signage.
• None of the doors in this area have tactile signage.
• There is not background music in this area.
• There is a communal refreshment area.
• There is a clear unobstructed route to the refreshment area.
• There is a dual height refreshment counter.
• The dual counter heights are 84cm and 93cm.
• There is a knee recess under a work surface.
• There is a sink at refreshment areas.
• The height of the sink is 85cm.
• The wash basin tap type is lever.
• There is a mixer tap.
• There is a clear unobstructed route to the breakout area(s).
• There is room for a wheelchair user within the breakout space(s).
• The following types of seating can be found in breakout space(s); chairs without armrests.
• The clear floor space beneath tables in the breakout space(s) ranges between 70cm and 90cm.
• Vending machines are not available.
• A water dispenser is not available.
• A cash machine is not available.

You are on Room(s) (Meeting Room 2.M - Non- Laycock Wing - Second Floor - Staff Only). Skip to the next section.

Room(s) (Meeting Room 2.M - Non- Laycock Wing - Second Floor - Staff Only)

• The room surveyed was Meeting Room 2.M
• Meeting Room 2.M is located in the non-Laycock Wing second floor office.
• There is not wayfinding signage on route to the room(s).
• Signage for the room(s) is available in upper and lower case lettering, that is clearly visible.
• There is numerical signage for the room, that is clearly visible.
• The corridor/walkway outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is a high colour contrast between the external door and wall.
• There is a high colour contrast between the internal door and wall.
• There is step-free access into the room(s).
• The door(s) open(s) away from you (push).
• The door(s) for the room(s) is/are not push pad activated.
• The door(s) is/are single.
• The door opening width(s) is/are 75cm+ for the room(s).
• The door is easy to open.
• There is not a hearing assistance system for the room(s).
• There is a visual fire alarm beacon in the room(s).
• There is not fixed furniture within the room(s).
• The clear floor space beneath tables in the room(s) is 70cm.
• There is not sufficient space for a wheelchair user to turn within the room.
• Furniture cannot be reconfigured to allow a turning space for wheelchair users.
• A height adjustable table/bench is not available.
• There are no chairs with armrests on both sides within the room(s).
• The type of flooring in the room(s) is carpet.
• Floor coverings in the room(s) are even with no trip hazards.
• There is a high colour contrast between the walls and floor.
• The lighting levels are moderate to good.
• There are 6 other meeting rooms within the office that have similar specifications but vary in size.

You are on Entrance (Laycock Wing Second Floor Office - Staff Only). Skip to the next section.

Entrance (Laycock Wing Second Floor Office - Staff Only)

• This information is for the entrance located to the left as you exit the lift on the second floor.
• The entrance area/door is not clearly signed.
• There is step-free access at this entrance, via lift.
• The entrance door(s) does/do contrast visually with its immediate surroundings.
• A key card is required for access at this entrance.
• The height of the key card reader is 116cm.
• The main door(s) open(s) automatically (towards you).
• The door(s) is/are double width.
• The door(s) is/are heavy.
• The width of the door opening is 138cm.
• There is a door release button when exiting.
• The height of the door release button is 113cm (3ft 8in).

You are on Area(s) (Laycock Wing Office - Second Floor - Staff Only). Skip to the next section.

Area(s) (Laycock Wing Office - Second Floor - Staff Only)

• The facilities/services located on the Second Floor in the Laycock Wing include; Operational Management, Educational Psychology, Education Welfare, Special Education Needs, School Admissions, KEEL Project, Specialist Family Support, AMASS, Post 16, Youth and Community and Business Support.
• There is step-free access throughout the area.
• There are not doors in lobby areas/corridors/walkways which have to be opened manually.
• The type of flooring in corridors/walkways is carpet.
• The main walkway(s)/aisle(s) in the open plan office(s) are wide enough for wheelchair users to pass.
• The type of flooring in the open plan/communal areas is carpet.
• There is a high colour contrast between the walls and floor in all areas.
• Access to other floors/levels is via stairs and lift.
• There are some height adjustable desks in this area.
• There are desks which are potentially accessible for wheelchair users in this area.
• Seating in this area includes; adjustable chairs with wheels and armrests.
• Wayfinding signage is not provided.
• There is no overhead signage in this area.
• None of the doors in this area have Braille signage.
• None of the doors in this area have tactile signage.
• There is not background music in this area.
• There is a communal refreshment area.
• There is a clear unobstructed route to the refreshment area.
• There is a dual height refreshment counter.
• The dual counter heights are 76cm and 93cm.
• There is a knee recess under a work surface.
• There is a sink at refreshment areas.
• The height of the sink is 93cm.
• The wash basin tap type is lever.
• There is a mixer tap.
• There is a clear unobstructed route to the breakout area(s).
• There is room for a wheelchair user within the breakout space(s).
• The following types of seating can be found in breakout space(s); chairs with armrests.
• The clear floor space beneath tables in the breakout space(s) is 70cm.
• Vending machines are not available.
• A water dispenser is not available.
• A cash machine is not available.

You are on Room(s) (Meeting Room 2.I Laycock Wing - Second Floor - Staff Only). Skip to the next section.

Room(s) (Meeting Room 2.I Laycock Wing - Second Floor - Staff Only)

• The room surveyed was Meeting Room 2.I
• Meeting Room 2.I is located in the Laycock Wing second floor office.
• There is not wayfinding signage on route to the room(s).
• Signage for the room(s) is available in upper and lower case lettering, that is clearly visible.
• There is numerical signage for the room, that is clearly visible.
• The corridor/walkway outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is a high colour contrast between the external door and wall.
• There is a high colour contrast between the internal door and wall.
• There is step-free access into the room(s).
• The door(s) open(s) away from you (push).
• The door(s) is/are single.
• The door opening width(s) is/are 75cm+ for the room(s).
• The door has a closer and maybe difficult for some to open.
• There is not a hearing assistance system for the room(s).
• There is a visual fire alarm beacon in the room(s).
• There is not fixed furniture within the room(s).
• The clear floor space beneath tables in the room(s) is 70cm.
• There is not sufficient space for a wheelchair user to turn within the room.
• Furniture cannot be reconfigured to allow a turning space for wheelchair users.
• A height adjustable table/bench is not available.
• There are no chairs with armrests on both sides within the room(s).
• The type of flooring in the room(s) is carpet.
• Floor coverings in the room(s) are even with no trip hazards.
• There is a high colour contrast between the walls and floor.
• The lighting levels are moderate to good.
• There are 4 other meeting rooms within the office that have similar specifications.

You are on Standard Toilet(s) (Laycock Wing Office Toilets - Second Floor - Staff Only). Skip to the next section.

Standard Toilet(s) (Laycock Wing Office Toilets - Second Floor - Staff Only)

• There is/are 1 female and male toilet(s) located in the Laycock Wing office.
• The type of signage on or near the standard toilet door(s) is pictorial.
• Ambulant toilet cubicles are not available.
• There is not a male standard toilet with a lowered urinal.
• The wash basin tap types in standard toilets are lever.
• The lighting levels are moderate to good in the male and female standard toilets.

You are on Room(s) (Business Information - Third Floor - Staff Only). Skip to the next section.

Room(s) (Business Information - Third Floor - Staff Only)

• The room surveyed was Business Information.
• Business Information is located opposite the lifts on the third floor.
• There is not wayfinding signage on route to the room(s).
• Signage for the room(s) is available in upper and lower case lettering, that is clearly visible.
• There is numerical signage for the room, that is clearly visible.
• The corridor/walkway outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is a high colour contrast between the external door and wall.
• There is a high colour contrast between the internal door and wall.
• There is step-free access into the room(s).
• The door(s) open(s) away from you (push).
• The door(s) is/are single.
• The door opening width(s) is/are under 75cm for the room(s).
• The door has a closer and maybe difficult for some to open.
• Light switches are between 75cm and 120cm (4ft) from floor level.
• There is not a hearing assistance system for the room(s).
• There is a visual fire alarm beacon in the room(s).
• There is not fixed furniture within the room(s).
• The clear floor space beneath tables in the room(s) ranges between 69cm and 70cm.
• There is sufficient space for a wheelchair user to turn within the room.
• A height adjustable table/bench is available.
• There are some chairs with armrests on both side within the room(s).
• The type of flooring in the room(s) is carpet.
• Floor coverings in the room(s) are even with no trip hazards.
• There is a high colour contrast between the walls and floor.
• The lighting levels are moderate to good.

You are on Standard Toilet(s) (Third Floor - Lift Lobby). Skip to the next section.

Standard Toilet(s) (Third Floor - Lift Lobby)

• There is/are 1 female and male toilet(s) located in the lift lobby area on the third floor.
• The type of signage on or near the standard toilet door(s) is pictorial.
• Ambulant toilet cubicles are not available.
• There is not a male standard toilet with a lowered urinal.
• The wash basin tap types in standard toilets are lever.
• The lighting levels are moderate to good in the male and female standard toilets.

You are on Entrance (Non-Laycock Wing Third Floor Office Entrance - Staff Only). Skip to the next section.

Entrance (Non-Laycock Wing Third Floor Office Entrance - Staff Only)

• This information is for the entrance located on the right as you exit the lift on the third floor.
• The entrance area/door is not clearly signed.
• There is step-free access at this entrance, via lift.
• The entrance door(s) does/do contrast visually with its immediate surroundings.
• A key card is required for access at this entrance.
• The height of the key card reader is 118cm.
• The main door(s) open(s) towards you (pull).
• The door(s) is/are double width.
• The door(s) is/are heavy.
• The width of the door opening is 140cm.
• There is a door release button when exiting.
• The height of the door release button is 111cm (3ft 8in).

You are on Area(s) (Non-Laycock Wing Office Third Floor - Staff Only). Skip to the next section.

Area(s) (Non-Laycock Wing Office Third Floor - Staff Only)

• The facilities/services located on the third floor in the non-Laycock Wing include; Children’s Services Contact Team, M.A.S.H. (police), CiN - Holloway, CiN - Highbury, CiN - Finsbury, CiN - Hornsey, CiN - Barnsbury and CiN - Canonbury.
• There is step-free access throughout the area.
• There are not doors in lobby areas/corridors/walkways which have to be opened manually.
• There are corridors/walkways with a surface width of less than 150cm (excluding any permanent obstructions over a small distance).
• The type of flooring in corridors/walkways is carpet.
• Not all of the main walkway(s)/aisle(s) in the open plan office(s) are wide enough for wheelchair users to pass.
• The following facilities in this area may not be accessible or usable for wheelchair users; some higher tables for stools.
• The type of flooring in the open plan/communal areas is carpet.
• There is a high colour contrast between the walls and floor in all areas.
• Access to other floors/levels is via stairs and lift.
• There are some height adjustable desks in this area.
• There are desks which are potentially accessible for wheelchair users in this area.
• Seating in this area includes; adjustable chairs with wheels and armrests.
• Wayfinding signage is not provided.
• There is no overhead signage in this area.
• None of the doors in this area have Braille signage.
• None of the doors in this area have tactile signage.
• There is not background music in this area.
• There is a communal refreshment area.
• There is a clear unobstructed route to the refreshment area.
• There is not a dual height refreshment counter.
• The height of the counter(s) is/are 91cm.
• There is a knee recess under a work surface.
• There is a sink at refreshment areas.
• The height of the sink is 91cm.
• The wash basin tap type is lever.
• There is a mixer tap.
• There is a clear unobstructed route to the breakout area(s).
• There is room for a wheelchair user within the breakout space(s).
• The following types of seating can be found in breakout space(s); chairs without armrests.
• The clear floor space beneath tables in the breakout space(s) is 70cm.
• Vending machines are not available.
• A water dispenser is available.
• A cash machine is not available.

You are on Room(s) (Meeting Room 3.G - Non-Laycock Wing - Third Floor - Staff Only). Skip to the next section.

Room(s) (Meeting Room 3.G - Non-Laycock Wing - Third Floor - Staff Only)

• The room surveyed was Meeting Room 3.G
• Meeting Room 3.G is located in the non-Laycock Wing third floor office.
• There is not wayfinding signage on route to the room(s).
• Signage for the room(s) is available in upper and lower case lettering, that is clearly visible.
• There is numerical signage for the room, that is clearly visible.
• The corridor/walkway outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is a high colour contrast between the external door and wall.
• There is a high colour contrast between the internal door and wall.
• There is step-free access into the room(s).
• The door(s) open(s) away from you (push).
• The door(s) is/are single.
• The door opening width(s) is/are 75cm+ for the room(s).
• The door is easy to open.
• Light switches are not between 75cm and 120cm (4ft) from floor level.
• There is not a hearing assistance system for the room(s).
• This room has a television screen and a whiteboard.
• There is not a visual fire alarm beacon in the room(s).
• There is not fixed furniture within the room(s).
• The clear floor space beneath tables in the room(s) is 70cm.
• There is sufficient space for a wheelchair user to turn within the room.
• A height adjustable table/bench is not available.
• There are no chairs with armrests on both sides within the room(s).
• The type of flooring in the room(s) is carpet.
• Floor coverings in the room(s) are even with no trip hazards.
• There is a high colour contrast between the walls and floor.
• The lighting levels are moderate to good.
• There are 3 other meeting rooms within the office that have similar specifications but vary in size.

You are on Entrance (Laycock Wing Third - Third Floor - Staff Only). Skip to the next section.

Entrance (Laycock Wing Third - Third Floor - Staff Only)

• This information is for the entrance located to the left as you exit the lift on the third floor.
• The entrance area/door is not clearly signed.
• There is step-free access at this entrance, via lift.
• The entrance door(s) does/do contrast visually with its immediate surroundings.
• A key card is required for access at this entrance.
• The height of the key card reader is 118cm.
• The main door(s) open(s) automatically (towards you).
• The door(s) is/are double width.
• The width of the door opening is 138cm.
• There is a door release button when exiting.
• The height of the door release button is 110cm (3ft 7in).

You are on Area(s) (Laycock Wing Office - Third Floor - Staff Only). Skip to the next section.

Area(s) (Laycock Wing Office - Third Floor - Staff Only)

• The facilities/services located on the third floor in the Laycock Wing include; Public Protection A, B & C, Licensing, Police Licensing, Trading Standards, Street Trading, Environmental Health, HMO Licences, Emergency Planning, Environmental Antisocial Behaviour, Noise, Compliance, CCTV, Pollution, Animal Welfare, Pest Control and Land Charges.
• There is step-free access throughout the area.
• There are not doors in lobby areas/corridors/walkways which have to be opened manually.
• The type of flooring in corridors/walkways is carpet.
• The main walkway(s)/aisle(s) in the open plan office(s) are wide enough for wheelchair users to pass.
• The type of flooring in the open plan/communal areas is carpet.
• There is a high colour contrast between the walls and floor in all areas.
• Access to other floors/levels is via stairs and lift.
• There are some height adjustable desks in this area.
• There are desks which are potentially accessible for wheelchair users in this area.
• Seating in this area includes; adjustable chairs with wheels and armrests.
• Wayfinding signage is not provided.
• There is no overhead signage in this area.
• None of the doors in this area have Braille signage.
• None of the doors in this area have tactile signage.
• There is not background music in this area.
• There is a communal refreshment area.
• There is a clear unobstructed route to the refreshment area.
• There is not a dual height refreshment counter.
• The height of the counter(s) is/are 93cm.
• There is a knee recess under a work surface.
• There is not a sink at refreshment areas.
• There is a clear unobstructed route to the breakout area(s).
• There is room for a wheelchair user within the breakout space(s).
• The following types of seating can be found in breakout space(s); chairs with armrests.
• The clear floor space beneath tables in the breakout space(s) is 70cm.
• Vending machines are not available.
• A water dispenser is not available.
• A cash machine is not available.

You are on Room(s) (Meeting Room 3.B Laycock Wing - Third Floor - Staff Only). Skip to the next section.

Room(s) (Meeting Room 3.B Laycock Wing - Third Floor - Staff Only)

• The room surveyed was Meeting Room 3.B
• Meeting Room 3.B is located in the Laycock Wing third floor office.
• There is not wayfinding signage on route to the room(s).
• Signage for the room(s) is available in upper and lower case lettering, that is clearly visible.
• There is numerical signage for the room, that is clearly visible.
• The corridor/walkway outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is a high colour contrast between the external door and wall.
• There is a high colour contrast between the internal door and wall.
• There is step-free access into the room(s).
• The door(s) open(s) away from you (push).
• The door(s) is/are single.
• The door opening width(s) is/are under 75cm for the room(s).
• The door has a closer and maybe difficult for some to open.
• There is not a hearing assistance system for the room(s).
• There is a visual fire alarm beacon in the room(s).
• There is not fixed furniture within the room(s).
• The clear floor space beneath tables in the room(s) is 70cm.
• There is not sufficient space for a wheelchair user to turn within the room.
• Furniture cannot be reconfigured to allow a turning space for wheelchair users.
• A height adjustable table/bench is not available.
• There are no chairs with armrests on both sides within the room(s).
• The type of flooring in the room(s) is carpet.
• Floor coverings in the room(s) are even with no trip hazards.
• There is a high colour contrast between the walls and floor.
• The lighting levels are moderate to good.
• There are 3 other meeting rooms within the office that have similar specifications but vary in size.

You are on Standard Toilet(s) (Laycock Wing Office Toilets - Third Floor - Staff Only). Skip to the next section.

Standard Toilet(s) (Laycock Wing Office Toilets - Third Floor - Staff Only)

• There is/are 1 female and male toilet(s) located in the Laycock Wing office on the third floor.
• The type of signage on or near the standard toilet door(s) is pictorial.
• Ambulant toilet cubicles are not available.
• There is not a male standard toilet with a lowered urinal.
• The wash basin tap types in standard toilets are lever.
• The lighting levels are moderate to good in the male and female standard toilets.

You are on Kitchen (Laycock Wing Office - Third Floor - Staff Only). Skip to the next section.

Kitchen (Laycock Wing Office - Third Floor - Staff Only)

• The kitchen is located in the Laycock wing office on the third floor.
• There is step-free access to the kitchen.
• There is a/are door(s) to access the kitchen.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door has a closer and maybe difficult for some to open.
• The width of the door opening is 74cm.
• There is not ample room for a wheelchair user to manoeuvre within the kitchen.
• The height of the work surfaces are 91cm .
• There is not a dual height refreshment counter.
• There is a work surface with a clear knee recess.
• There is not a height adjustable work surface.
• The type of flooring in this area is vinyl.
• Vending machines are not available.
• Takeaway cups are not available.
• Drinking straws are not available.
• Lighting levels are moderate to good.

You are on Entrance (CCTV Office Entrance - Third Floor - Staff Only). Skip to the next section.

Entrance (CCTV Office Entrance - Third Floor - Staff Only)

• This information is for the entrance located opposite the Laycock Street lift.
• The entrance area/door is clearly signed.
• There is step-free access at this entrance.
• The entrance door(s) does/do contrast visually with its immediate surroundings.
• The intercom is not in a suitable position to allow wheelchair users to gain access.
• The height of the intercom is 115cm (3ft 9in).
• The main door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 87cm.
• There is a door release button when exiting.
• The height of the door release button is 103cm (3ft 5in).

You are on Room(s) (CCTV Control Room - Third Floor - Staff Only). Skip to the next section.

Room(s) (CCTV Control Room - Third Floor - Staff Only)

• The room surveyed was CCTV Control Room .
• CCTV Control Room is located opposite the Laycock Street lift.
• There is not wayfinding signage on route to the room(s).
• Signage for the room(s) is not available in upper and lower case lettering, that is clearly visible.
• There is written signage for the room, in block capital lettering, that is clearly visible.
• The corridor/walkway outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is a high colour contrast between the external door and wall.
• There is a high colour contrast between the internal door and wall.
• There is step-free access into the room(s).
• The door(s) open(s) away from you (push).
• The door(s) for the room(s) is/are not push pad activated.
• The door(s) is/are single.
• The door opening width(s) is/are 75cm+ for the room(s).
• The door has a closer and maybe difficult for some to open.
• Light switches are between 75cm and 120cm (4ft) from floor level.
• There is not a hearing assistance system for the room(s).
• This room has a television screen.
• There is not a visual fire alarm beacon in the room(s).
• There is fixed furniture within the room(s).
• The clear floor space beneath tables in the room(s) is 70cm.
• There is sufficient space for a wheelchair user to turn within the room.
• A height adjustable table/bench is not available.
• There is a/are chair(s) with armrests on both sides within the room(s).
• The type of flooring in the room(s) is carpet.
• Floor coverings in the room(s) are even with no trip hazards.
• There is a high colour contrast between the walls and floor.
• The lighting levels are low to moderate.

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• Comments View
  • There is a card swipe to gain access.
  • The height of the swipe card is 121cm.

You are on Room(s) (Review Suite - Third Floor - Staff Only). Skip to the next section.

Room(s) (Review Suite - Third Floor - Staff Only)

• The room surveyed was Review Suite.
• Review Suite is located opposite the Laycock Wing lift.
• There is not wayfinding signage on route to the room(s).
• Signage for the room(s) is available in upper and lower case lettering, that is clearly visible.
• There is written signage for the room, in block capital lettering, that is clearly visible.
• The corridor/walkway outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is a high colour contrast between the external door and wall.
• There is a high colour contrast between the internal door and wall.
• There is step-free access into the room(s).
• The door(s) open(s) away from you (push).
• The door(s) for the room(s) is/are not push pad activated.
• The door(s) is/are single.
• The door opening width(s) is/are 75cm+ for the room(s).
• The door may be difficult for some to open.
• Light switches are between 75cm and 120cm (4ft) from floor level.
• There is not a hearing assistance system for the room(s).
• This room has a television screen.
• There is not a visual fire alarm beacon in the room(s).
• There is fixed furniture within the room(s).
• The clear floor space beneath tables in the room(s) is 70cm.
• There is not sufficient space for a wheelchair user to turn within the room.
• Furniture can be reconfigured to allow a turning space for wheelchair users.
• A height adjustable table/bench is not available.
• There is a/are chair(s) with armrests on both sides within the room(s).
• The type of flooring in the room(s) is carpet.
• Floor coverings in the room(s) are even with no trip hazards.
• There is a high colour contrast between the walls and floor.
• The lighting levels are moderate to good.

You are on Room(s) (4.E - Fourth Floor). Skip to the next section.

Room(s) (4.E - Fourth Floor)

• The room surveyed was 4.E
• 4.E is located opposite the lifts on the fourth floor.
• There is not wayfinding signage on route to the room(s).
• Signage for the room(s) is available in upper and lower case lettering, that is clearly visible.
• There is numerical signage for the room, that is clearly visible.
• The corridor/walkway outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is a high colour contrast between the external door and wall.
• There is a high colour contrast between the internal door and wall.
• There is step-free access into the room(s).
• The door(s) open(s) away from you (push).
• The door(s) is/are single.
• The door opening width(s) is/are 75cm+ for the room(s).
• The door has a closer and maybe difficult for some to open.
• Light switches are not between 75cm and 120cm (4ft) from floor level.
• There is not a hearing assistance system for the room(s).
• This room has a television screen and a whiteboard.
• There is not a visual fire alarm beacon in the room(s).
• There is not fixed furniture within the room(s).
• The clear floor space beneath tables in the room(s) is 73cm.
• There is not sufficient space for a wheelchair user to turn within the room.
• Furniture can be reconfigured to allow a turning space for wheelchair users.
• A height adjustable table/bench is not available.
• There are some chairs with armrests on both side within the room(s).
• The type of flooring in the room(s) is carpet.
• Floor coverings in the room(s) are even with no trip hazards.
• There is a high colour contrast between the walls and floor.
• The lighting levels are moderate to good.
• Meeting rooms 4.F and 4.G are also opposite the lifts on the fourth floor and have the same specifications.

You are on Standard Toilet(s) (Fourth Floor - Lift Lobby). Skip to the next section.

Standard Toilet(s) (Fourth Floor - Lift Lobby)

• There is/are 1 female and male toilet(s) located in the lift lobby area on the fourth floor.
• The type of signage on or near the standard toilet door(s) is pictorial.
• Ambulant toilet cubicles are not available.
• There is not a male standard toilet with a lowered urinal.
• The wash basin tap types in standard toilets are lever.
• The lighting levels are moderate to good in the male and female standard toilets.

You are on Entrance (Non-Laycock Wing Fourth Floor Office Entrance - Staff Only). Skip to the next section.

Entrance (Non-Laycock Wing Fourth Floor Office Entrance - Staff Only)

• This information is for the entrance located on the right as you exit the lift on the fourth floor.
• The entrance area/door is not clearly signed.
• There is step-free access at this entrance, via lift.
• The entrance door(s) does/do contrast visually with its immediate surroundings.
• A key card is required for access at this entrance.
• The height of the key card reader is 118cm.
• The main door(s) open(s) automatically (towards you).
• The door(s) is/are double width.
• The width of the door opening is 138cm.
• There is a door release button when exiting.
• The height of the door release button is 111cm (3ft 8in).

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• Comments View
  • The automatic doors were not working at the time of the survey.

You are on Area(s) (Non-Laycock Wing Office Fourth Floor - Staff Only). Skip to the next section.

Area(s) (Non-Laycock Wing Office Fourth Floor - Staff Only)

• The facilities/services located on the fourth floor in the non-Laycock Wing include; Home Ownership, Concierge services, Right to Buy, Leaseholders, Housing Investigations, Housing Voluntary, Public Health, Adult Commissioning, Strategy and Commissioning and Estate Parking.
• There is step-free access throughout the area.
• There are not doors in lobby areas/corridors/walkways which have to be opened manually.
• The type of flooring in corridors/walkways is carpet.
• Not all of the main walkway(s)/aisle(s) in the open plan office(s) are wide enough for wheelchair users to pass.
• The following facilities in this area may not be accessible or usable for wheelchair users; some higher tables for stools.
• The type of flooring in the open plan/communal areas is carpet and vinyl.
• There is a high colour contrast between the walls and floor in all areas.
• Access to other floors/levels is via stairs and lift.
• There are some height adjustable desks in this area.
• There are desks which are potentially accessible for wheelchair users in this area.
• Seating in this area includes; adjustable chairs with wheels and armrests.
• Wayfinding signage is not provided.
• There is no overhead signage in this area.
• None of the doors in this area have Braille signage.
• None of the doors in this area have tactile signage.
• There is not background music in this area.
• There is a communal refreshment area.
• There is a clear unobstructed route to the refreshment area.
• There is not a dual height refreshment counter.
• The height of the counter(s) is/are 91cm.
• There is a knee recess under a work surface.
• There is a sink at refreshment areas.
• The height of the sink is 91cm.
• The wash basin tap type is twist/turn.
• There is a mixer tap.
• There is a clear unobstructed route to the breakout area(s).
• There is room for a wheelchair user within the breakout space(s).
• The following types of seating can be found in breakout space(s); chairs without armrests.
• The clear floor space beneath tables in the breakout space(s) is 70cm.
• Vending machines are not available.
• A water dispenser is available.
• A cash machine is not available.

You are on Entrance (Laycock Wing Fourth Floor Office - Staff Only). Skip to the next section.

Entrance (Laycock Wing Fourth Floor Office - Staff Only)

• This information is for the entrance located to the left as you exit the lift on the fourth floor.
• The entrance area/door is not clearly signed.
• There is step-free access at this entrance, via lift.
• The entrance door(s) does/do contrast visually with its immediate surroundings.
• A key card is required for access at this entrance.
• The height of the key card reader is 117cm.
• The main door(s) open(s) towards you (pull).
• The door(s) is/are double width.
• The door(s) is/are heavy.
• The width of the door opening is 138cm.
• There is a door release button when exiting.
• The height of the door release button is 111cm (3ft 8in).

You are on Area(s) (Laycock Wing Office - Fourth Floor - Staff Only). Skip to the next section.

Area(s) (Laycock Wing Office - Fourth Floor - Staff Only)

• The facilities/services located on the fourth floor in the Laycock Wing include; People Directorate (formally Children’s services), Early Years, Family Information Service, Schools Commissioning and Asset Management, Free School Meals, Schools Governors, Health and Wellbeing, Schools HR, School Improvement Service and QPMU.
• There is step-free access throughout the area.
• There are not doors in lobby areas/corridors/walkways which have to be opened manually.
• The type of flooring in corridors/walkways is carpet.
• Not all of the main walkway(s)/aisle(s) in the open plan office(s) are wide enough for wheelchair users to pass.
• The type of flooring in the open plan/communal areas is carpet and vinyl.
• There is a high colour contrast between the walls and floor in all areas.
• Access to other floors/levels is via stairs and lift.
• There are some height adjustable desks in this area.
• There are desks which are potentially accessible for wheelchair users in this area.
• Seating in this area includes; adjustable chairs with wheels and armrests.
• Wayfinding signage is not provided.
• There is no overhead signage in this area.
• None of the doors in this area have Braille signage.
• None of the doors in this area have tactile signage.
• There is not background music in this area.
• There is a communal refreshment area.
• There is a clear unobstructed route to the refreshment area.
• There is not a dual height refreshment counter.
• The height of the counter(s) is/are 93cm.
• There is not a knee recess under a work surface.
• There is a sink at refreshment areas.
• The height of the sink is 93cm.
• The wash basin tap type is twist/turn.
• There is not a mixer tap.
• There is a clear unobstructed route to the breakout area(s).
• There is room for a wheelchair user within the breakout space(s).
• The following types of seating can be found in breakout space(s); chairs without armrests.
• The clear floor space beneath tables in the breakout space(s) is 70cm.
• Vending machines are not available.
• A water dispenser is not available.
• A cash machine is not available.

You are on Room(s) (Meeting Room 4.C Laycock Wing - Fourth Floor - Staff Only). Skip to the next section.

Room(s) (Meeting Room 4.C Laycock Wing - Fourth Floor - Staff Only)

• The room surveyed was Meeting Room 4.C
• Meeting Room 4.C is located in the Laycock Wing fourth floor office.
• There is not wayfinding signage on route to the room(s).
• Signage for the room(s) is available in upper and lower case lettering, that is clearly visible.
• There is numerical signage for the room, that is clearly visible.
• The corridor/walkway outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is a high colour contrast between the external door and wall.
• There is a high colour contrast between the internal door and wall.
• There is step-free access into the room(s).
• The door(s) open(s) away from you (push).
• The door(s) is/are single.
• The door opening width(s) is/are 75cm+ for the room(s).
• The door is easy to open.
• There is not a hearing assistance system for the room(s).
• There is not a visual fire alarm beacon in the room(s).
• There is not fixed furniture within the room(s).
• The clear floor space beneath tables in the room(s) is 70cm.
• There is not sufficient space for a wheelchair user to turn within the room.
• Furniture cannot be reconfigured to allow a turning space for wheelchair users.
• A height adjustable table/bench is not available.
• There is a/are chair(s) with armrests on both sides within the room(s).
• The type of flooring in the room(s) is carpet.
• Floor coverings in the room(s) are even with no trip hazards.
• There is a high colour contrast between the walls and floor.
• The lighting levels are moderate to good.
• There are 3 other meeting rooms within the office that have similar specifications but vary in size.

You are on Standard Toilet(s) (Laycock Wing Office Toilets - Fourth Floor - Staff Office). Skip to the next section.

Standard Toilet(s) (Laycock Wing Office Toilets - Fourth Floor - Staff Office)

• There is/are 1 female and male toilet(s) located in the Laycock Wing office on the fourth floor.
• The type of signage on or near the standard toilet door(s) is pictorial.
• Ambulant toilet cubicles are not available.
• There is not a male standard toilet with a lowered urinal.
• The wash basin tap types in standard toilets are lever.
• The lighting levels are moderate to good in the male and female standard toilets.