Access Guide
Introduction
- Services / facilities within the building include a fitness suite, treatment rooms, computer room, training room and a garden.
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Crouch Hill.
- The nearest underground station is Archway.
Opening Times
- Monday 09:00 - 16:00.
- Tuesday 09:00 - 16:00.
- Wednesday 09:00 - 16:00.
- Thursday 09:00 - 16:00.
- Friday 09:00 - 16:00.
- Saturday Closed.
- Sunday Closed.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is free for all users.
- The car park is located at the front of the building, to the left of the main entrance.
- The car park type is open air/surface.
- There is/are no Blue Badge parking bay(s) within the car park.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are dropped kerbs.
- The car park surface is tarmac and block paving.
- There is a dropped kerb between the car park and the venue.
- The dropped kerb does not have tactile paving.
- There is not a road to cross between the car park and the entrance.
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Drop-off Point
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- There is not a designated drop off point.
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Comments
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- Blue Badge holders may also park free of charge along the access road outside the venue.
- Permission is granted via a form which is displayed inside the vehicle's windscreen.
- The form is available on request from reception.
Access Point (Main Entrance)
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Access Point
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- This information is for the access point located at the front of the building, off the access road.
- There is not an information board/map at this access point.
- There is step-free access at this access point.
- The gate has a keypad lock.
- The width of the gap is 120cm.
- There is a bell/buzzer.
The height of the bell/buzzer is 124cm.
The gate opens automatically away from you after activation by reception.
Outside Access (Main Entrance)
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Entrance
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- This information is for the entrance located at the front of the building.
- There is step-free access at this entrance.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 122cm.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 124cm.
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Comments
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- The automatic second set of doors are activated by reception.
- There is an exit push pad 115cm from the floor.
Reception
- The desk/counter is 1m (3ft 3in) from the first set of doors at the main entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is low (76cm or lower).
- The lighting levels are good.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Staff are trained to use the system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 05/02/2024.
- The hearing assistance system was not working at the time of testing.
Outside Access (Courtyard Garden)
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Entrance
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- This information is for the entrance located off the courtyard garden.
- There is step-free access at this entrance.
- The main door(s) open(s) towards you (pull).
- The door(s) may be difficult to open.
- The door(s) is/are double width but one door is locked.
- The width of the door opening is 70cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
Inside Access
- There is level access to the service(s).
- There is not a hearing assistance system.
- This venue does play background music.
- Music is played in the fitness suite.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are good.
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Comments
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- There is a 6cm high threshold in the doorway of the greenhouse.
Fitness Suite
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Access to Fitness Suite
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- The fitness suite is located to the left of the building, along the left hand corridor from reception.
- The fitness suite is 14m (15yd 11in) from the main entrance.
- There is step free access to the fitness suite.
- There are doors into the fitness suite.
- The doors open away from you (push).
- The door(s) may be difficult to open.
- The opening is 200cm (6ft 7in) wide.
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Fitness Suite (General)
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- Staff receive some training in assisting disabled people.
- Training provided is by rehabilitation staff nurses, and NHS physiotherapists.
- Equipment suitable for mobility or sensory impaired users includes MOTOmed units, hand bikes, cable machines, high contrast controls, parallel bars, standing frames, and mobility walkers.
- A portable hearing assistance system is not available for induction.
- There is clear manoeuvring space between equipment.
- There is level access to all of the equipment.
Computer Room
- There is a room available that contains several computers.
- The computer room is located right along the corridor past reception, then right again.
- There is level access to the computer room.
- There are computers with accessible software.
- There are accessible software titles available such as the Dolphin suite, ZoomText magnifier/reader, and JAWS screen reader.
- Auxiliary aids are available for computer users.
- Auxiliary aids include MagniLink Zip and ClearView+ video magnifiers.
- A height adjustable table and height adjustable chairs with armrests are available.
- Other computer auxiliary aids include enhanced large print keyboards available on request.
- There are also fixed height desks with undersides 71cm from the floor.
- The access door into the computer room is easy to open, and opens away from you (push).
- The open door width is 95cm.
- There is a small lip on the threshold of the entrance doorway with a height of 2cm or below.
Location of Toilet and Changing Facilities
- Accessible and standard toilets, accessible changing room and changing places facilities are located within self contained separate areas for both female and male users.
- The female facility is located along the left hand corridor after reception.
- The male facility is located along the right hand corridor after reception.
- The entrance to each facility is approximately 10m from the main entrance.
- There is an additional shared accessible toilet near the garden end (right side) of the building.
Entrance (Female Toilet Facilities)
- This information is for the entrance located along the main access corridor, on the left after reception.
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Entrance
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- There is step-free access at this entrance.
- The main door(s) open(s) automatically (away from you).
- The main automatic door(s) is/are push pad or push button activated.
- The push pad or push button is 100cm from floor level.
- The door(s) is/are single width.
- The width of the door opening is 87cm.
Changing Places (Female Left Hand Transfer)
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Location and Access
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- The facility is located within the self contained female toilet facility.
- The facility is approximately 3m (3yd 10in) from the entrance to the facility.
- The facility is in addition to standard and accessible toilets.
- The facility is not located close to other managed facilities (e.g. reception or service counter).
- There is level access to the facility.
- The facility surveyed is not for the sole use of disabled people.
- There is a high colour contrast between the external door and wall.
- There is a high colour contrast between the internal door and wall.
- You do not need a key for the facility.
- There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
- The door opens outwards.
- The door is easy to open.
- The door is locked by a twist lock.
- The door does not have a horizontal grab rail.
- The width of the door is 86cm (2ft 10in).
- The dimensions of the facility are 185cm x 308cm.
- The ceiling height is at a minimum of 2.4m.
- There is a clear 200cm x 180cm manoeuvring space in the facility.
- The facility has a non-slip floor.
- There is a high colour contrast between the walls and floor.
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Toilet Details
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- The facility toilet has a transfer space on one side only.
- The transfer space on the left as you face the toilet is 113cm (3ft 8in).
- Dropdown rails are provided.
- As you face the toilet the dropdown rail(s) is/are on the left.
- There is a high colour contrast between the dropdown rail(s) and wall.
- As you face the toilet there are vertical grab rails on both sides.
- There is a high colour contrast between the wall-mounted grab rails to the left of the toilet and wall.
- There is a high colour contrast between the wall-mounted grab rails to the right of the toilet and wall.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a spatula flush.
- There is a toilet roll holder.
- The height of the toilet roll holder is 102cm.
- The toilet has a cistern.
- There is a high colour contrast between the toilet seat and pan.
- There is an emergency alarm for the toilet.
- The emergency pull cord alarm is tied up and out of reach (higher than 10cm (4") from floor).
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Changing Bench and Hoist Details
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- The facility changing bench is free standing.
- The facility changing bench height is adjustable.
- The length of the facility changing bench is 186cm (6ft 1in).
- The facility hoist is powered overhead.
- The overhead hoist covers all areas in the cubicle.
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Shower Details
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- There is a shower unit with a detachable shower head.
- The shower head is height adjustable.
- The adjustable shower head cannot be placed between 105cm and 185cm when mounted.
- There is a flip-down/tip-up seat for the shower.
- The seat/chair is not height adjustable.
- The height of the flip-down/tip-up or fixed seat is 47cm (1ft 7in).
- There are not horizontal and/or dropdown rails available on both sides of the shower seat.
- There is a vertical grab rail for the shower.
- There is a high colour contrast between the vertical grab rail(s) for the shower and wall.
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Other Facilities
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- A privacy screen is not available.
- The type of wash basin is fixed.
- The height of the wash basin is 73cm.
- The wash basin tap type is lever.
- There is a mixer tap.
- Wall mounted grab rails are available at the wash basin.
- As you face the wash basin, the wall mounted grab rails are on both sides.
- There is a high colour contrast between the wash basin grab rail(s) and wall.
- There is a soap dispenser.
- The soap dispenser is at the recommended height of 80cm-100cm.
- The height of the soap dispenser is 96cm.
- Wide tear off paper roll is not available.
- There is a hand dryer.
- The hand dryer is at the recommended height of 80cm-100cm.
- The height of the hand dryer is 99cm.
- There is a towel dispenser.
- The towel dispenser is not at the recommended height of 80cm-100cm.
- The height of the towel dispenser is 109cm.
- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is a/are sanitary, clinical waste and pedal waste paper bin disposal units.
- There is a coat hook.
- The height of the coat hook is 116cm from the floor.
- There is not a red flashing fire alarm beacon within the room.
- The lighting levels are moderate to good.
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Comments
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- The changing bench is shared between the female and male facilities.
Toilet with Adaptations (Female Right Hand Transfer)
- Accessible toilet facilities are available.
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Location and Access
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- There is no signage on or near the toilet door.
- This accessible toilet is approximately 3m (3yd 10in) from the entrance to the female toilet facility.
- The accessible toilet is located to the right as you enter.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is not a shared toilet.
- This is a female toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 88cm (2ft 11in).
- The door is easy to open.
- The dimensions of the accessible toilet are 202cm x 194cm (6ft 8in x 6ft 4in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 145cm (4ft 9in).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary and waste paper pedal bin disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 116cm from the floor.
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on the left.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 45cm (1ft 6in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is a towel dispenser.
- The towel dispenser can be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 108cm (3ft 7in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 76cm (2ft 6in).
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Colour Contrast and Lighting
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- There is a high colour contrast between the external door and wall.
- There is a high colour contrast between the internal door and wall.
- There is a high colour contrast between the wall-mounted grab rail(s) and wall.
- There is a high colour contrast between the dropdown rail(s) and wall.
- There is a high colour contrast between the walls and floor.
- The lighting levels are moderate to good.
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Comments
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- The cubicle features a shower/bidet toilet.
- There is a powered overhead hoist within the facility.
- The overhead hoist covers the toilet and wash basin area only.
Entrance (Male Toilet Facilities)
- This information is for the entrance located along the main access corridor, on the right after reception.
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Entrance
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- There is step-free access at this entrance.
- The main door(s) open(s) automatically (away from you).
- The main automatic door(s) is/are push pad or push button activated.
- The push pad or push button is 95cm from floor level.
- The door(s) is/are single width.
- The width of the door opening is 86cm.
Changing Places (Male Right Hand Transfer)
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Location and Access
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- The facility is located within the self contained male toilet facility.
- The facility is approximately 3m (3yd 10in) from the entrance to the facility.
- The facility is in addition to standard and accessible toilets.
- The facility is not located close to other managed facilities (e.g. reception or service counter).
- There is level access to the facility.
- The facility surveyed is not for the sole use of disabled people.
- There is a high colour contrast between the external door and wall.
- There is a high colour contrast between the internal door and wall.
- You do not need a key for the facility.
- There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
- The door opens outwards.
- The door is easy to open.
- The door is locked by a twist lock.
- The door does not have a horizontal grab rail.
- The width of the door is 87cm (2ft 10in).
- The dimensions of the facility are 196cm x 414cm.
- The ceiling height is at a minimum of 2.4m.
- There is not a clear 200cm x 180cm manoeuvring space in the facility.
- The facility has a non-slip floor.
- There is a high colour contrast between the walls and floor.
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Toilet Details
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- The facility toilet has a transfer space on one side only.
- The transfer space on the right as you face the toilet is 108cm (3ft 7in).
- Dropdown rails are provided.
- As you face the toilet the dropdown rail(s) is/are on the right.
- There is a high colour contrast between the dropdown rail(s) and wall.
- As you face the toilet there are vertical grab rails on both sides.
- There is a high colour contrast between the wall-mounted grab rails to the left of the toilet and wall.
- There is a high colour contrast between the wall-mounted grab rails to the right of the toilet and wall.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a spatula flush.
- There is a toilet roll holder.
- The height of the toilet roll holder is 104cm.
- The toilet has a cistern.
- There is a high colour contrast between the toilet seat and pan.
- There is an emergency alarm for the toilet.
- The emergency pull cord alarm is tied up and out of reach (higher than 10cm (4") from floor).
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Changing Bench and Hoist Details
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- The facility changing bench is free standing.
- The facility changing bench height is adjustable.
- The length of the facility changing bench is 186cm (6ft 1in).
- The facility hoist is powered overhead.
- The overhead hoist covers all areas in the cubicle.
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Shower Details
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- There is a shower unit with a detachable shower head.
- The shower head is height adjustable.
- The adjustable shower head cannot be placed between 105cm and 185cm when mounted.
- There is a flip-down/tip-up seat for the shower.
- The seat/chair is not height adjustable.
- The height of the flip-down/tip-up or fixed seat is 49cm (1ft 7in).
- There are not horizontal and/or dropdown rails available on both sides of the shower seat.
- There is a vertical grab rail for the shower.
- There is a high colour contrast between the vertical grab rail(s) for the shower and wall.
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Other Facilities
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- A privacy screen is not available.
- The type of wash basin is fixed.
- The height of the wash basin is 74cm.
- The wash basin tap type is lever.
- There is a mixer tap.
- Wall mounted grab rails are available at the wash basin.
- As you face the wash basin, the wall mounted grab rails are on both sides.
- There is a high colour contrast between the wash basin grab rail(s) and wall.
- There is a soap dispenser.
- The soap dispenser is not at the recommended height of 80cm-100cm.
- The height of the soap dispenser is 101cm.
- Wide tear off paper roll is not available.
- There is a hand dryer.
- The hand dryer is not at the recommended height of 80cm-100cm.
- The height of the hand dryer is 103cm.
- There is a towel dispenser.
- The towel dispenser is not at the recommended height of 80cm-100cm.
- The height of the towel dispenser is 106cm.
- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is a/are open waste paper bin disposal units.
- There is a coat hook.
- The height of the coat hook is 117cm from the floor.
- There is not a red flashing fire alarm beacon within the room.
- The lighting levels are moderate to good.
Toilet with Adaptations (Male Left Hand Transfer)
- Accessible toilet facilities are available.
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Location and Access
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- There is no signage on or near the toilet door.
- This accessible toilet is approximately 3m (3yd 10in) from the entrance to the male toilet facility.
- The accessible toilet is located to the left as you enter.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is not a shared toilet.
- This is a male toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 87cm (2ft 10in).
- The door is easy to open.
- The dimensions of the accessible toilet are 202cm x 200cm (6ft 8in x 6ft 7in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 147cm (4ft 10in).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are open waste paper bin disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 116cm from the floor.
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 46cm (1ft 6in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is a towel dispenser.
- The towel dispenser can be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 103cm (3ft 5in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 101cm (3ft 4in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- There is a high colour contrast between the external door and wall.
- There is a high colour contrast between the internal door and wall.
- There is a high colour contrast between the wall-mounted grab rail(s) and wall.
- There is a high colour contrast between the dropdown rail(s) and wall.
- There is a high colour contrast between the walls and floor.
- The lighting levels are good.
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Comments
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- The cubicle features a shower/bidet toilet.
- There is a powered overhead hoist within the facility.
- The overhead hoist covers the toilet and wash basin area only.
Toilet with Adaptations (Room 16 Garden End Right Hand Transfer)
- Accessible toilet facilities are available.
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Location and Access
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- There is no signage on or near the toilet door.
- This accessible toilet is approximately 12m (13yd 4in) from the courtyard gardening entrance.
- This accessible toilet is located left along the corridor, on the right.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens inwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 86cm (2ft 10in).
- The door is easy to open.
- The dimensions of the accessible toilet are 160cm x 346cm (5ft 3in x 11ft 4in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 101cm (3ft 4in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary and open waste paper bin disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 174cm from the floor.
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is a shelf within the accessible toilet.
- The shelf does not have the minimum dimensions of 12.5cm x 40cm.
- The shelf is at a height of 107cm.
- The shelf is not located where it is reachable.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 101cm (3ft 4in).
- There is a towel dispenser.
- The towel dispenser can be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 106cm (3ft 6in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 102cm (3ft 4in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- There is a medium colour contrast between the external door and wall.
- There is a high colour contrast between the internal door and wall.
- There is a high colour contrast between the wall-mounted grab rail(s) and wall.
- There is a high colour contrast between the dropdown rail(s) and wall.
- There is a high colour contrast between the walls and floor.
- The lighting levels are moderate to good.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female Toilet(s)
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- The female toilet facilities that were surveyed are located within the self contained female toilet facility.
- The female toilet(s) is/are approximately 3m (3yd 10in) from the entrance to the facility.
- Inside the venue, there is level access to the female toilet(s).
- An ambulant toilet cubicle with wall mounted grab rails is available.
- Lighting levels in the female toilets are good.
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Access to Standard Male Toilet(s)
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- The male toilet facilities that were surveyed are located within the self contained male toilet facility.
- The male toilet(s) is/are approximately 3m (3yd 10in) from the entrance to the facility.
- Inside the venue, there is level access to the male toilet(s).
- An ambulant toilet cubicle with wall mounted grab rails is available.
- Lighting levels in the male toilets are good.
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Comments
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- There are emergency pull cords in each of the female and male standard and ambulant toilet cubicles.
- The emergency pull cord alarms are fully functional.
Additional Info
- Documents can be requested in Braille.
- Documents can be requested in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is normally on duty.
- Home visits / services are available.