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John D Wood - Docklands & City

37b Millharbour, London, E14 9TX

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Access Guide

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Alternative Services

  • This branch and the business is committed to making the services they offer accessible to all customers.
  • As well as in-person appointments at their office, they can adapt to your needs and requirements by using phone calls, email or video calls – whichever works best for you and your circumstances.
  • If you’d rather see them face-to-face in your own home, they can always accommodate that too.
  • In each branch a portable hearing loop is available on request with 48 hours notice.
  • To find out more or if you have any further questions, please contact your local branch.

Branch Information

  • Help and Assistance View
    • There is not a colleague trained in British Sign Language.
    • The alternative formats documents can be provided in include; large print on request and different languages on request.

Public Transport and Parking

  • There is not a bus stop within approximately 150m of the branch.
  • The nearest train station is Canary Wharf.
  • The nearest underground tube station is Canary Wharf.
  • The nearest DLR station is South Quay.
  • The branch does not have its own car park.
  • There are no parking facilities available at the branch.

Approach (Millharbour)

  • The surface of the approach is stone/concrete tiles and block paving.
  • There is step-free access on the approach.
  • Ramp/Slope View
    • There is a ramp with a very slight incline.
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • There is a/are step(s) on the approach.
    • There is/are 2 unmarked step(s), with no handrails.
    • The height of the step(s) is/are not between the recommended 15cm and 18cm.
    • The height of the step(s) is/are 14cm.
    • The depth of the step(s) is/are between the recommended 30cm and 45cm.

Outside Access

  • This information is for the entrance located along the Millharbour Walkway.
  • There is external signage.
  • There is step-free access at this entrance.
  • Entrance View
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with the immediate surroundings.
    • There is a bell/buzzer.
    • The height of the bell/buzzer is 115cm (3ft 9in).
    • There is not an intercom.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width but one door is locked.
    • The door(s) may be difficult to open.
    • The width of the door opening is 73cm.

Counter (Reception)

  • The counter is located straight ahead as you enter the estate agents.
  • The counter is approximately 2m from the entrance.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • Counter Features View
    • There are not screens, windows, TVs or mirrors in front of or behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is placed in front of a plain background.
    • The lighting levels at the counter are moderate to good.
    • The height of the counter is 119cm.
    • There is sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • The height of the lowered section of the counter is 95cm.
    • There is sufficient space to write or sign documents on the lowered section of the counter.
    • There is not a clear knee recess beneath the low/lowered section of the counter.
    • Clipboards can be provided to anyone who is unable to use the counter.
    • There is not a hearing assistance system at the counter.

Inside the Branch

  • There is step-free access throughout the branch.
  • The type of flooring in the branch is concrete.
  • There is flooring in the branch which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are moderate to good.
  • There is a waiting area available in the branch.
  • There is not sufficient space for a wheelchair user to use the seating area.
  • Seating in the branch includes; chairs with armrests.

Desk(s)

  • There is/are 2 desk(s) in the branch.
  • The desk(s) is/are located straight ahead beyond the reception desk.
  • The nearest desk is approximately 6m from the entrance.
  • The desk(s) is/are is clearly visible from the entrance.
  • There is step-free access to the desk(s).
  • There is a clear unobstructed route to the desk(s) .
  • Desk Features View
    • There are screens, windows, TVs or mirrors in front of or behind the desk(s) which could adversely affect the ability of someone to lip read.
    • The desk(s) is/are not placed in front of a plain background.
    • The lighting levels at the desk(s) are moderate to good.
    • The distance between the floor and the underside of the desk(s) is 70cm.
    • There is sufficient space to write or sign documents on the desk(s).
    • All of the desks have clear space under them.
    • There is not a hearing assistance system at the desk(s).

Toilet with Adaptations

  • There is not an/are not accessible toilet(s) for customer use.

Standard Toilet(s)

  • Standard toilet facilities are not available.