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John Lewis - Second Floor

300 Oxford Street, Marylebone, London, W1C 1DX

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About this venue

John Lewis is one of the UK’s top department store chains. Offering a massive range of brands and departments with great customer service delivered by the John Lewis partners. Prices are competitive because of the ‘Never Knowingly Undersold’ promise. Most stores have facilities for disabled people including accessible toilets. The flagship store in Oxford Street is one of the largest in the UK and one of the most visited shops on the street.

Access Guide

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Introduction

Getting Here (Oxford Street - Between Bond Street Station and Oxford Circus)

Building Layout

  • Floor/Level Listings;.
  • Lower Ground Floor: Waitrose & Partners Foodhall, Customer Services, Wine Bar and Alcohol Area, Kitchenware/Glasswear and Chinawear, Electrical and Home Storage, After Sales Support and Gifts/Gift Food.
  • Ground Floor: Handbags and Leathergoods, Jewellery and Watches, Sunglasses, Beauty and Toiletries, Customer Information Point, Jane Packer Florist and Menswear and Shoes.
  • 1st Floor: Womenswear, Lingerie, Standard Female Toilets, Café Bar by Benugo, Women's Shoes/Shoe Room and The Style Studio.
  • 2nd Floor: Homeware, Standard Male and Female Toilets, Homeware Ordering Desks, Benugo Café and Carpet Ordering Desks.
  • 3rd Floor: Homeware, The Space, Rossopomodoro Restaurant, Outdoor Living, Accessible Toilet and Standard Female Toilets.
  • 4th Floor: Comptoir Libanais Café, Nursery Furniture & Prams, Nursery Furniture & Prams After Sales, Meet Your Nursery, Toys & Haberdashery, Accessible Toilet, Parent & Baby Room and Standard Toilets.
  • 5th Floor: The Place to Eat Restaurant, Parent & Baby Room, Accessible Toilet, Standard Toilets, Audio Visual, Audio Visual Technical Support, Customer Services, Bureau De Change, Gift Wrap, Sports & Travelgoods, Kuoni Travel and David Chulov Opticians.

Opening Times (Store)

  • Monday 09:30 - 20:00.
  • Tuesday 09:30 - 20:00.
  • Wednesday 09:30 - 20:00.
  • Thursday 09:30 - 21:00.
  • Friday 09:30 - 20:00.
  • Saturday 09:30 - 20:00.
  • Sunday 12:00 - 18:00.

Opening Times (Waitrose & Partners Foodhall Lower Ground Floor)

  • Monday 09:30 - 20:00.
  • Tuesday 08:30 - 20:00.
  • Wednesday 08:30 - 20:00.
  • Thursday 08:30 - 20:00.
  • Friday 09:30 - 20:00.
  • Saturday 09:30 - 20:00.
  • Sunday 12:00 - 18:00.

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • The alternative formats documents can be provided in include; Braille on request and large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are not mobility aids available.

Public Parking

Access to the Second Floor

  • For more information about the access to the store and lift access to the second floor, please see the Access Guide for John Lewis - Ground Floor.

Area (Homeware Second Floor)

  • Location and Access View
    • Homeware Second Floor is located on the second floor as you exit both the Cavendish Square lifts and Oxford Street lifts.
    • There is step free access to this area, via lift.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • The majority of aisles have room to manoeuvre.
    • There is step free access throughout the aisle(s).
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.

Standard Toilet(s) (Homeware Second Floor)

  • Standard toilet facilities are not available.
  • Toilet Facilities View
    • The male toilet is located on the second floor, to the left as you exit the Cavendish Square lifts.
    • There is step-free access to the toilet(s), via lift.
    • The standard toilet(s) is/are approximately 16m from the Cavendish Square lifts.
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • There is pictorial and written text signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 80cm.
    • The wash basin(s) tap type is lever mixer.
    • Lighting levels are moderate to good.
  • Toilet Facilities 2 View
    • The female toilet is located on the second floor opposite the carpet section of Homeware.
    • There is step-free access to the toilet(s), via lift.
    • The standard toilet(s) is/are approximately 29m from the Oxford Street lifts.
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • There is pictorial and written text signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 80cm.
    • The wash basin(s) tap type is lever mixer.
    • Lighting levels are moderate to good.

Counter / Till Point (Homeware Lighting Second Floor)

  • The counter / till point is located on the second floor in the lighting area of Homeware.
  • There is step free access to the counter / till point.
  • The counter / till point is approximately 25m from the Cavendish Square lifts.
  • The counter / till point is clearly signed.
  • The height of the counter / till point is 110cm.
  • There is a lowered section at the counter / till point.
  • The height of the lowered section at the counter / till point is 86cm.
  • There is not a clear knee recess beneath the lowered section(s) of the counter / till point.
  • There is a hearing assistance system at the counter / till point.
  • The system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing system.
  • There are not windows, TVs, glazed screens or mirrors behind the till point which could adversely affect the ability of someone to lip read.
  • The counter / till point is not placed in front of a background which is patterned.

Reception (Homeware Ordering Desks Second Floor)

  • Reception View
    • The reception point is located on the second floor in Homeware, close to the Cavendish Square escalators.
    • The reception point is approximately 35m (38yd 10in) from the Cavendish Square lifts.
    • Clear signage for the reception area/desk is not visible from the lift.
    • There is step-free access to the reception point, via lift.
    • There is a clear unobstructed route to the reception point.
    • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is placed in front of a background which is patterned.
    • The lighting levels at the reception point are moderate to good.
    • The height of the reception counter is low (76cm or lower).
    • There is sufficient space to write or sign documents on the counter.
    • There is not a clear knee recess beneath the low/lowered section of the counter.
    • The counter is staffed.
    • There is not a hearing assistance system at the reception point.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
    • The type of flooring in the reception area is tiles.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • There are sofas only in the waiting area.
    • There is sufficient space for a wheelchair user to use the waiting area.
  • Comments View
    • There are 8 ordering desks available.

Other Floors (Homeware Second Floor and Third Floor)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located on the second floor next to the Ordering Desks and close to the Cavendish Square escalators.
    • The stairs are approximately 35m from the Cavendish Square lifts.
    • The floors which are accessible by stairs are 2 and 3.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are not clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • The lighting levels at the steps are moderate to good.

Counter / Till Point (Homeware Bedding and Bedding Accessories Second Floor)

  • The counter / till point is located on the second floor, ahead as you exit the Oxford Street lifts.
  • There is step free access to the counter / till point, via lift.
  • The counter / till point is approximately 14m from the Oxford Street lifts.
  • The counter / till point is clearly signed.
  • The height of the counter / till point is 110cm.
  • There is a lowered section at the counter / till point.
  • The height of the lowered section at the counter / till point is 86cm.
  • There is not a clear knee recess beneath the lowered section(s) of the counter / till point.
  • There is a hearing assistance system at the counter / till point.
  • The system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing system.
  • There are not windows, TVs, glazed screens or mirrors behind the till point which could adversely affect the ability of someone to lip read.
  • The counter / till point is not placed in front of a background which is patterned.

Counter / Till Point (Homeware Bathroom Accessories Second Floor)

  • The counter / till point is located on the second floor, in the Bathroom Accessories area of Homeware, close to the Oxford Street escalators.
  • There is step free access to the counter / till point.
  • The counter / till point is approximately 37m from the Oxford Street lifts.
  • The counter / till point is clearly signed.
  • The height of the counter / till point is 110cm.
  • There is a lowered section at the counter / till point.
  • The height of the lowered section at the counter / till point is 86cm.
  • There is not a clear knee recess beneath the lowered section(s) of the counter / till point.
  • There is a hearing assistance system at the counter / till point.
  • The system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing system.
  • There are not windows, TVs, glazed screens or mirrors behind the till point which could adversely affect the ability of someone to lip read.
  • The counter / till point is not placed in front of a background which is patterned.

Eating and Drinking (Benugo Café Second Floor)

  • Location and Access View
    • The following information is for the café.
    • The café is located on the second floor, opposite as you exit Oxford Street lifts, next to Homeware.
    • There is step-free access, via lift, to the café.
  • Service and Menus View
    • Tables can be booked in advance.
    • There is a buffet counter and table service (on request only).
    • Staff can bring food and/or drinks to tables.
    • Menu types include; written wall menus and menu boards.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is hot and cold meals and snacks.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • This area does not play background music.
    • There is not a hearing assistance system.
  • Service Counter(s) View
    • The height of the counter is 85cm.
    • The height of the tray counter/rail is 85cm.
    • There is not a moveable card machine available for payment.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • The majority of tables are accessible to wheelchair users.
    • The standard height for the underside of dining tables is 73cm.
    • No tables are permanently fixed.
    • Some chairs are permanently fixed.
    • No chairs have armrests on both sides.
    • The type of flooring in this area is vinyl.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The lighting levels are moderate to good.

Reception (Carpet Ordering Desks Second Floor)

  • Reception View
    • The reception point is located on the second floor, to the far right between bedding and carpets as you exit from the Oxford Street lifts.
    • The reception point is approximately 29m (31yd 2ft) from the Oxford Street lifts.
    • Clear signage for the reception area/desk is not visible from the entrance.
    • There is step-free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is placed in front of a background which is patterned.
    • The lighting levels at the reception point are moderate to good.
    • The height of the reception counter is low (76cm or lower).
    • There is sufficient space to write or sign documents on the counter.
    • The counter is staffed.
    • There is not a hearing assistance system at the reception point.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
    • The type of flooring in the reception area is tiles.
  • Comments View
    • There are 5 ordering desks available.

Accessible Toilet(s)

  • The nearest accessible toilet(s) is/are located on the third and fifth floors.

Related Access Guides