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Charing Library

Market Place, Charing, Ashford, Kent, TN27 0LR

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Access Guide

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Getting Here

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters can be provided on request.
  • The alternative formats documents can be provided in include; Braille on request, large print on request, Makaton on request, different languages on request and audio on request.
  • There is an assistance dog toilet or toileting area at the venue/nearby.
  • The assistance dog toilet or toileting area is located in the green space opposite the venue.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • To obtain mobility aids please contact a member of staff.
  • There is a book trolley that can be used as a mobility aid.

Parking

  • The venue has shared parking facilities.
  • Parking View
    • The car park is located to the right of the venue.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac and block paving.
    • There is not a/are not Blue Badge parking bay(s) available.
    • Clearly marked/signposted parent and child parking bays are not available.
    • All parking spaces are provided on a first come first served basis.
  • Paying View
    • There are no parking charges for the car park.
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The entrance is clearly visible from the car park.
    • The surface on the approach to the entrance is tarmac and concrete tiles.
    • There is not a road to cross between the car park and the entrance.
  • Drop-off Point(s) View
    • There is not a/are not clearly marked drop-off point(s).

Approach (Main Entrance)

  • Approach View
    • The surface of the approach is stone/concrete tiles.
    • There is step-free access on the approach.
  • Ramp/Slope View
    • There is a slope with a very easy incline.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the building.
    • The entrance area/door is clearly signed.
    • This entrance sign says 'Charing Library'.
    • There is ramped/sloped or stepped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is a bell/buzzer.
    • The height of the bell/buzzer is 96cm (3ft 2in).
    • There is not an intercom.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are single width.
    • The width of the door opening is 102cm.
    • There is a member of staff available for assistance at this entrance.
  • Ramp/Slope View
    • The ramp/slope is located to the right of the main entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides.
    • The width of the ramp/slope is 118cm (3ft 10in).
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located to the right of the main entrance.
    • There is/are 3 step(s).
    • The step(s) is/are clearly marked.
    • The step(s) has/have tactile paving at the top and bottom.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 17cm.
    • The going of the step(s) is/are between 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
  • Comments View
    • There is also a ramp to left hand side of the main entrance which is slight and has no handrails as shown in photographs 7 & 8.

Reception

  • Reception View
    • The reception point is located to the right from the library entrance.
    • The reception point is approximately 3m (3yd 10in) from the library entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step-free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is low (76cm or lower).
    • There is sufficient space to write or sign documents on the counter.
    • The counter is staffed.
    • Clipboards can be provided to anyone who is unable to use the desk.
    • There is a hearing assistance system at the reception point.
    • The type of system is a portable loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 20/08/2020.
    • The hearing loop was working at the time of testing.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
    • The type of flooring in the reception area is carpet.

Library

  • Library Access and Circulation View
    • The library is located to the right from the main entrance.
    • The library is 3m from the main entrance.
    • There is step-free access into the library.
    • The door(s) open(s) automatically.
    • The door(s) for the room(s) is/are not push pad activated.
    • The door(s) is/are single.
    • The door opening width(s) is/are 75cm+ for the room(s).
    • The type of flooring in the library is carpet.
    • There are no potential trip hazards within the room.
  • Library Services View
    • This library does not have a regular supply of books in Braille.
    • This library does have a regular supply of books in large print.
    • This library does have a regular supply of books in audio format.
    • There is an ordering service.
    • There is step-free access within the library.
    • There are reading/study desks available.
    • The majority of the reading/study desk(s) are 70cm in height.
    • There are no height adjustable desks available.
    • There is a mixture of seating with and without armrests.
    • A member of staff is available to provide assistance.
  • Computer Area View
    • The library does have a computer area.
    • The computer area is located to the left from the library entrance.
    • There is step-free access to the computer area.
    • The majority of the computer desk(s) are 64cm in height.
    • There is a height adjustable desk in this area.
    • The library does have computers with accessible software.
    • Accessible software available includes OverDrive and Zoom Text.
    • Auxiliary aids are available for computer users.
    • A height adjustable table, large text keyboard, height adjustable chair and large rollerball mouse is / are available.
    • There are seats with armrests on both sides in the computer area.
    • The height of the table in the children's area is 50cm as shown in photograph 13.

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) for public use.