You are on Offices. Skip to the next section.

Offices

• Services/facilities available include; open plan office space(s), meeting room(s), kitchen(s) and conference room(s).
• Services/facilities within the building include Accessible Toilet, Standard Toilets, Baby Changing Room, Changing Places, Advisor Pods, Advisor Counters, Advisor Rooms, Staff Offices, Staff Kitchen and Meeting Room.
• There is a staff only corridor which has an accessible toilet, meeting room, staff office, kitchen and standard toilets.

You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • The A20 is approximately 0.2 mile from the venue via Castle Street, King Street, Queen Street and A256 York Street.
  • The venue does not have its own car park.
    There is limited on-street parking outside the venue on Castle Street and a nearby public car park on Stembrook.
• By Bus View
  • There is a bus stop within 150 metres of the venue.
  • The nearest bus stop is approximately 55 metres away on King Street (Market Square stop).
    There are direct buses available to Temple Ewell, Dover and Westbury Road.
  • For more information on Stagecoach Buses please click here (opens new tab).
• By Train View
  • The nearest Railway Station is Dover Priory.
  • Dover Priory Station is approximately 0.5 mile from the venue.
    There are direct services available to London St Pancras International, London Victoria, London Charing Cross, Faversham, Ramsgate, Ashford International and London Cannon Street.
  • For more information on Southeastern Trains please click here (opens new tab).
  • For more information on National Rail please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a member of staff available for help and assistance.
• There is not a member of staff trained in British Sign Language.
• British Sign Language interpreters cannot be provided on request.
• The alternative formats documents can be provided in include; Braille, large print and different languages on request.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are available.
• There are not mobility aids available.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own parking facilities.

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• Drop-off Point(s) View
  • There is not a/are not clearly marked drop-off point(s).
• Comments View
  • There is parking available on Castle Street next to the venue in the form of pay and display on-street parking.
  • There are several Blue Badge and standard parking bays.
  • There is a car park around 65 metres from the venue on Stembrook.

You are on Approach (Main Entrance). Skip to the next section.

Approach (Main Entrance)

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• Approach View
  • The surface of the approach is stone/concrete tiles.
  • The approach surface is uneven in places.
• Ramp/Slope View
  • There is a ramp/slope on the approach.
  • The ramp/slope is permanent, has a slight gradient.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the building, facing Castle Street.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'Gateway'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (away from you).
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 95cm from floor level.
  • The door(s) is/are single width.
  • The width of the door opening is 105cm.
  • There is a member of staff available for assistance at this entrance.

You are on Reception (Meet & Greet). Skip to the next section.

Reception (Meet & Greet)

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• Reception View
  • The reception point is located ahead as you enter.
  • The reception point is approximately 4m (4yd 1ft) from the main entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step-free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is high (110cm+) .
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section at the counter is 75cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is a clear knee recess beneath the lowered section of the counter.
  • The counter is staffed.
  • Clipboards can be provided to anyone who is unable to use the desk.
  • There is a hearing assistance system at the reception point.
  • The type of system is a fixed loop.
  • The hearing assistance system is not signed.
  • Staff are trained to use the hearing system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
  • The type of flooring in the reception area is vinyl.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • There is a mixture of seating with and without armrests.
  • There is sufficient space for a wheelchair user to use the waiting area.
• Comments View
  • All visitors to the site must report to the Meet & Greet Reception.

You are on Area(s) (Dover Gateway). Skip to the next section.

Area(s) (Dover Gateway)

• The facilities/services located on the ground floor include; the Meet & Greet Reception, Changing Places, Standard Toilets, Baby Changing Room, Advisor Pods, Advisor Counters, Advisor Rooms and PC Area..
• There is step-free access throughout the building.
• There is a slight ramp, with a handrail on the right going up, for access to the advisor pods, advisor counters and advisor rooms from the Meet & Greet Reception.
• Photographs 4 and 5 show the ramp described in level change 1.
• There are not doors in lobby areas/corridors/walkways which have to be opened manually.
• The type of flooring in corridors/walkways is carpet and vinyl.
• Not all of the main walkway(s)/aisle(s) in the open plan office(s) are wide enough for wheelchair users to pass.
• The following facilities in this area may not be accessible or usable for wheelchair users; meeting pods and offices.
• The type of flooring in the open plan/communal areas is carpet and vinyl.
• There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
• There is high colour contrast between the walls and floor in the majority of areas.
• There are no height adjustable desks in this area.
• There are some desks which are potentially accessible for wheelchair users in this area.
• Seating in this area includes; chairs with no armrests, chairs with wheels and armrests and chairs with armrests.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the floor/area.
• There is no overhead signage in this area.
• Dementia friendly signage is provided.
• There is tactile signage on accessible toilet, standard toilet and meeting room doors in this area.
• There is not background music in this area.

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• Comments View
  • There is a PC area on the right as you enter from the main entrance, opposite the Meet & Greet Reception.
  • The desks are at a height of 77cm in height and have height adjustable chairs with armrests (shown in photograph 2).

You are on Standard Toilet(s) (Meet & Greet Reception Area). Skip to the next section.

Standard Toilet(s) (Meet & Greet Reception Area)

• Standard toilet facilities are available.

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• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on the left as you enter, just after the Meet & Greet Reception seating.
  • The female and male toilets are approximately 8m (8yd 2ft) from the main entrance.
  • There is step-free access into the female and male toilet(s).
  • There is tactile and pictorial signage on or near the toilet door.
  • There is not a lowered urinal in the male toilet(s).
  • An ambulant toilet with wall-mounted grab rails is not available.
  • There is not a lowered wash basin.
  • The wash basin(s) tap type is lever.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are moderate to good.

You are on Baby Changing Room - Meet & Greet Reception Area. Skip to the next section.

Baby Changing Room - Meet & Greet Reception Area

• The baby changing room is on the left as you enter, next to the Changing Places.
• Access into the baby change room is by a single door.
• The door opens towards you (pull), is heavy and has an opening width of 88cm.
• The door is locked by a twist lock.
• There is a baby changing table set against the wall that once opened is 84cm in height.
• There is a sink at a height of 84cm.

You are on Changing Places (Meet & Greet Reception Area). Skip to the next section.

Changing Places (Meet & Greet Reception Area)

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• Location and Access View
  • The facility is located to the left as you enter, just beyond the Meet & Greet Reception Desk.
  • The facility is approximately 12m (13yd 4in) from the main entrance.
  • The facility is in addition to standard and accessible toilets.
  • The facility is located close to other managed facilities (e.g. reception or service counter).
  • There is level access into the facility.
  • The facility surveyed is for the sole use of disabled people.
  • The colour contrast between the external door and wall is high.
  • The colour contrast between the internal door and wall is high.
  • You do need a key for the facility.
  • The key is a radar key.
  • The key can be obtained from the Meet & Greet Reception.
  • There is a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a locking handle.
  • The door does not have a horizontal grab rail.
  • The width of the door is 88cm.
  • The dimensions of the facility are 500cm x 245cm .
  • The ceiling height is at a minimum of 2.4m.
  • There is a clear 200cm x 180cm manoeuvring space in the facility.
  • The facility has a non-slip floor.
  • The colour contrast between the walls and floor is high.
• Toilet Details View
  • The facility toilet has a transfer space on both sides.
  • The transfer space on the right as you face the toilet is 170cm.
  • The transfer space on the left as you face the toilet is 200cm.
  • Dropdown rails are provided.
  • As you face the toilet the dropdown rail(s) is/are on both sides.
  • The colour contrast between the dropdown rail(s) and wall is low.
  • There are no vertical grab rails for the toilet.
  • The height of the toilet seat above floor level is 44cm (1ft 5in).
  • There is a/an push button flush.
  • There is not a toilet roll holder.
  • The toilet has a cistern.
  • The toilet seat colour contrast is low.
  • There is an emergency alarm for the toilet.
  • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
• Changing Bench and Hoist Details View
  • The facility changing bench is wall mounted.
  • The facility changing bench height is adjustable.
  • The length of the facility changing bench is 170cm (5ft 7in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in the cubicle.
• Shower Details View
  • There is a shower unit with a detachable shower head.
  • The shower head is height adjustable.
  • The adjustable shower head can be placed between 120cm and 140cm when mounted.
  • There is no seat for the shower.
  • There is not a vertical grab rail for the shower.
• Other Facilities View
  • A privacy screen is not available.
  • The type of wash basin is adjustable.
  • The height of the wash basin is 77cm.
  • The wash basin tap type is lever.
  • There is not a mixer tap.
  • Wall mounted grab rails are not available at the wash basin.
  • There is not a soap dispenser.
  • Wide tear off paper roll is available.
  • The wide paper roll dispenser is not at the recommended height of 80cm-100cm.
  • The height of the wide paper roll dispenser is 130cm.
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser is at the recommended height of 80cm-100cm.
  • The height of the towel dispenser is 98cm.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is a/are pedal bin and female sanitary disposal units.
  • There is an emergency alarm for the facility.
  • The emergency pull cord alarm is within reach and fully functional.
  • There is not a coat hook.
  • There is not a flashing fire alarm beacon within the toilet.
  • The lighting levels are good.

You are on Counter (Advisor Pods A and B). Skip to the next section.

Counter (Advisor Pods A and B)

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• Counter View
  • The counter is located to the right after the Meet & Greet Reception.
  • The counter is approximately 14m (15yd 11in) from the main entrance.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a background which is patterned.
  • The lighting levels at the counter are good.
  • The height of the counter is low (76cm or lower) .
  • There is sufficient space to write or sign documents on the counter.
  • The counter is staffed.
  • Clipboards can be provided to anyone who is unable to use the counter.
  • There is not a hearing assistance system at the counter.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided near the counter.
  • The type of flooring in this area is carpet and vinyl.
• Waiting Area and Signage View
  • There is not a waiting area close to the counter.
• Comments View
  • There are two advisor pods available which are A and B.

You are on Counter (Advisor Counters 1-9). Skip to the next section.

Counter (Advisor Counters 1-9)

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• Counter View
  • The counter is located to the right as you enter, just after the Advisor Pods.
  • The counter is approximately 18m (19yd 2ft) from the main entrance.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a background which is patterned.
  • The lighting levels at the counter are good.
  • The height of the counter is low (76cm or lower) .
  • There is sufficient space to write or sign documents on the counter.
  • The counter is staffed.
  • Clipboards can be provided to anyone who is unable to use the counter.
  • There is not a hearing assistance system at the counter.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided near the counter.
  • The type of flooring in this area is carpet and vinyl.
• Waiting Area and Signage View
  • There is not a waiting area close to the counter.
• Comments View
  • Staff will meet you at the Meet & Greet Reception and escort you to the relevant desk.

You are on Room(s) (Advisor Room 1). Skip to the next section.

Room(s) (Advisor Room 1)

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• Access View
  • The room surveyed was Advisor Room 1.
  • Advisor Room 1 is located to the left as you enter, opposite the Advisor Counters.
  • There is wayfinding signage on route to the room(s).
  • Signage for the room(s) is available in upper and lower case lettering that is clearly visible.
  • There is numerical signage for the room that is clearly visible.
  • The corridor/walkway outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • The colour contrast between the external door and wall is high.
  • The colour contrast between the internal door and wall is high.
  • There is step-free access into the room(s).
• Room Details View
  • The door(s) open(s) away from you (push).
  • The door(s) for the room(s) is/are not push pad activated.
  • The door(s) is/are single.
  • The door opening width(s) is/are 75cm+ for the room(s).
  • The door has a closer and maybe difficult for some to open.
  • Light switches are between 75cm and 120cm (4ft) from floor level.
  • There is a hearing assistance system for the room(s).
  • There is not a visual fire alarm beacon in the room(s).
  • There is not fixed furniture within the room(s).
  • The clear floor space beneath tables in the room(s) is 73cm.
  • There is not sufficient space for a wheelchair user to turn within the room.
  • Furniture cannot be reconfigured to allow a turning space for wheelchair users.
  • A height adjustable table/bench is not available.
  • There are some chairs with armrests on both sides within the room(s).
  • The type of flooring in the room(s) is carpet.
  • Floor coverings in the room(s) are even with no trip hazards.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are moderate to good.

You are on Room(s) (Advisor Room 2). Skip to the next section.

Room(s) (Advisor Room 2)

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• Access View
  • The room surveyed was Advisor Room 2.
  • Advisor Room 2 is located to the left as you enter, opposite the Advisor Counters.
  • There is wayfinding signage on route to the room(s).
  • Signage for the room(s) is available in upper and lower case lettering that is clearly visible.
  • There is numerical signage for the room that is clearly visible.
  • The corridor/walkway outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • The colour contrast between the external door and wall is high.
  • The colour contrast between the internal door and wall is high.
  • There is step-free access into the room(s).
• Room Details View
  • The door(s) open(s) away from you (push).
  • The door(s) for the room(s) is/are not push pad activated.
  • The door(s) is/are single.
  • The door opening width(s) is/are 75cm+ for the room(s).
  • The door is easy to open.
  • Light switches are between 75cm and 120cm (4ft) from floor level.
  • There is a hearing assistance system for the room(s).
  • There is not a visual fire alarm beacon in the room(s).
  • There is not fixed furniture within the room(s).
  • The clear floor space beneath tables in the room(s) is 73cm.
  • There is not sufficient space for a wheelchair user to turn within the room.
  • Furniture cannot be reconfigured to allow a turning space for wheelchair users.
  • A height adjustable table/bench is not available.
  • There are some chairs with armrests on both sides within the room(s).
  • The type of flooring in the room(s) is carpet.
  • Floor coverings in the room(s) are even with no trip hazards.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are moderate to good.

You are on Room(s) (Advisor Room 3). Skip to the next section.

Room(s) (Advisor Room 3)

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• Access View
  • The room surveyed was Advisor Room 3.
  • Advisor Room 3 is located to the left as you enter, opposite the Advisor Counters.
  • There is wayfinding signage on route to the room(s).
  • Signage for the room(s) is available in upper and lower case lettering that is clearly visible.
  • There is numerical signage for the room that is clearly visible.
  • The corridor/walkway outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • The colour contrast between the external door and wall is high.
  • The colour contrast between the internal door and wall is high.
  • There is step-free access into the room(s).
• Room Details View
  • The door(s) open(s) away from you (push).
  • The door(s) for the room(s) is/are not push pad activated.
  • The door(s) is/are single.
  • The door opening width(s) is/are 75cm+ for the room(s).
  • The door has a closer and maybe difficult for some to open.
  • Light switches are between 75cm and 120cm (4ft) from floor level.
  • There is a hearing assistance system for the room(s).
  • There is not a visual fire alarm beacon in the room(s).
  • There is not fixed furniture within the room(s).
  • The clear floor space beneath tables in the room(s) is 73cm.
  • There is sufficient space for a wheelchair user to turn within the room.
  • A height adjustable table/bench is not available.
  • There are some chairs with armrests on both sides within the room(s).
  • The type of flooring in the room(s) is carpet.
  • Floor coverings in the room(s) are even with no trip hazards.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are moderate to good.

You are on Room(s) (Advisor Room 4). Skip to the next section.

Room(s) (Advisor Room 4)

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• Access View
  • The room surveyed was Advisor Room 4.
  • Advisor Room 4 is located to the left as you enter, opposite the Advisor Counters.
  • There is wayfinding signage on route to the room(s).
  • Signage for the room(s) is available in upper and lower case lettering that is clearly visible.
  • There is numerical signage for the room that is clearly visible.
  • The corridor/walkway outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • The colour contrast between the external door and wall is high.
  • The colour contrast between the internal door and wall is high.
  • There is step-free access into the room(s).
• Room Details View
  • The door(s) open(s) away from you (push).
  • The door(s) for the room(s) is/are not push pad activated.
  • The door(s) is/are single.
  • The door opening width(s) is/are 75cm+ for the room(s).
  • The door has a closer and maybe difficult for some to open.
  • Light switches are between 75cm and 120cm (4ft) from floor level.
  • There is a hearing assistance system for the room(s).
  • There is not a visual fire alarm beacon in the room(s).
  • There is not fixed furniture within the room(s).
  • The clear floor space beneath tables in the room(s) is 73cm.
  • There is sufficient space for a wheelchair user to turn within the room.
  • A height adjustable table/bench is not available.
  • There are some chairs with armrests on both sides within the room(s).
  • The type of flooring in the room(s) is carpet.
  • Floor coverings in the room(s) are even with no trip hazards.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are moderate to good.

You are on Room(s) (Advisor Room 5). Skip to the next section.

Room(s) (Advisor Room 5)

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• Access View
  • The room surveyed was Advisor Room 5.
  • Advisor Room 5 is located to the left as you enter, opposite the Advisor Counters.
  • There is wayfinding signage on route to the room(s).
  • Signage for the room(s) is available in upper and lower case lettering that is clearly visible.
  • There is numerical signage for the room that is clearly visible.
  • The corridor/walkway outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • The colour contrast between the external door and wall is high.
  • The colour contrast between the internal door and wall is high.
  • There is step-free access into the room(s).
• Room Details View
  • The door(s) open(s) away from you (push).
  • The door(s) for the room(s) is/are not push pad activated.
  • The door(s) is/are single.
  • The door opening width(s) is/are 75cm+ for the room(s).
  • The door has a closer and maybe difficult for some to open.
  • Light switches are between 75cm and 120cm (4ft) from floor level.
  • There is a hearing assistance system for the room(s).
  • There is not a visual fire alarm beacon in the room(s).
  • There is not fixed furniture within the room(s).
  • The clear floor space beneath tables in the room(s) is 73cm.
  • There is sufficient space for a wheelchair user to turn within the room.
  • A height adjustable table/bench is not available.
  • There are some chairs with armrests on both sides within the room(s).
  • The type of flooring in the room(s) is vinyl.
  • Floor coverings in the room(s) are even with no trip hazards.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are moderate to good.