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Whitstable Youth And Community Centre

Tower Parade, Whitstable, Kent, CT5 2BJ

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Access Guide

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Community Centre

  • Services/facilities provided include; a Youth Centre and Community Hub, Community Hall, Meeting Rooms and Staff Offices.

Getting Here

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • Staff receive disability awareness/equality training.
  • Staff receive deaf awareness training.
  • British Sign Language interpreters cannot be provided on request.
  • The alternative formats documents can be provided in include; large print on request and different languages on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are not mobility aids available.

Parking (Staff and Visitor Parking)

  • The venue has shared parking facilities.
  • Parking View
    • The car park is located at the rear of the building.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac and block paving.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 1 designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 360cm x 490cm.
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • Clearly marked/signposted parent and child parking bays are not available.
    • All parking spaces are provided on a first come first served basis.
  • Paying View
    • There are no parking charges for the car park.
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The entrance is clearly visible from the car park.
    • The surface on the approach to the entrance is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • There is some tactile paving on dropped kerbs between the car park and the entrance.
    • The nearest designated Blue Badge parking bay is approximately 24m from the main entrance.
  • Drop-off Point(s) View
    • There is not a/are not clearly marked drop-off point(s).
  • Comments View
    • You will need to give your car registration number on entering the building.
    • There is a public car park available on Tower Parade (Gorrell Tank Public Car Park).
    • This car park has several Blue Badge bays and standard bays (shown in photographs 4-7).

Approach (Main Entrance)

  • Approach View
    • The surface of the approach is concrete.
    • The approach surface is uneven in places.
  • Ramp/Slope View
    • There is a ramp/slope on the approach.
    • The ramp/slope is permanent, has a slight gradient.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the building.
    • The entrance area/door is not clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is not a bell/buzzer.
    • There is an intercom.
    • The height of the intercom is 110cm (3ft 7in).
    • A key fob is required for access at this entrance.
    • The height of the key fob reader is 110cm.
    • The main door(s) open(s) towards you (pull).
    • The main automatic door(s) is/are push pad or push button activated.
    • The push pad or push button is 110cm from floor level.
    • The door(s) is/are double width but one door is locked.
    • The door(s) is/are heavy.
    • The width of the door opening is 103cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a member of staff available for assistance at this entrance.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.

Area(s) (Communal Area)

  • The facilities/services located on the ground floor include; a communal area, staff office, Seasalter Room, Tankerton Room, Chestfield Room, multi-purpose office, accessible toilet and standard toilets..
  • There is step-free access throughout the building.
  • There are doors in lobby areas/corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is carpet and vinyl.
  • The main walkway(s)/aisle(s) in the open plan office(s) are wide enough for wheelchair users to pass.
  • The type of flooring in the open plan/communal areas is vinyl.
  • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
  • There is high colour contrast between the walls and floor in the majority of areas.
  • There are no height adjustable desks in this area.
  • There are some desks which are potentially accessible for wheelchair users in this area.
  • Seating in this area includes; sofas, chairs with no armrests and chairs with armrests.
  • Wayfinding signage is not provided.
  • There is no overhead signage in this area.
  • Dementia friendly signage is not provided.
  • None of the doors in this area have Braille signage.
  • None of the doors in this area have tactile signage.
  • There is not background music in this area.
  • There is not a hearing assistance system in the communal areas of the building.
  • Refreshment Area(s) View
    • There is a communal refreshment area.
    • The refreshment area is to the left as you enter from the main entrance.
    • There is a clear unobstructed route to the refreshment area.
    • There is not a dual height refreshment counter.
    • The height of the counter(s) is/are 92cm.
    • There is not a knee recess under a work surface.
    • There is a sink at refreshment areas.
    • The height of the sink is 92cm.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • There is a TV with subtitles in the refreshment area.
  • Comments View
    • There is a football table and pool table in the communal area.

Day Room (Seasalter Room)

  • Access View
    • Seasalter Room is located directly opposite the main entrance, with the Chestfield Room to the left.
    • There is not wayfinding signage on route to the room(s).
    • There is step-free access into the room(s).
  • Room Details View
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double (with one leaf locked).
    • The door opening width(s) is/are 75cm+ for the room(s).
    • The door is easy to open.
    • Light switches are between 75cm and 120cm (4ft) from floor level.
    • There is not a hearing assistance system for the room(s).
    • There is a visual fire alarm beacon in the room(s).
    • The clear floor space beneath tables in the room(s) is 76cm.
    • There is sufficient space for a wheelchair user to turn within the room.
    • The type of flooring in the room(s) is vinyl.
    • There is some flooring in corridors with a very shiny finish which could cause issues with glare or be perceived as slippery.
    • Floor coverings in the room(s) are even with no trip hazards.
    • The colour contrast between the walls and floor is high.
    • The lighting levels are moderate to good.
    • There is another entrance into the room leading from the communal area next to the pool table.
      The door is heavy, opens towards you (pull) and has an opening width of 80cm.
      This room can be used for meetings, groups and functions.

Accessible Toilet(s) (Communal Area)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • This accessible toilet is located on the right hand wall as you enter from the main entrance, opposite the pool table.
    • The accessible toilet surveyed is not for the sole use of disabled people.
    • This accessible toilet is approximately 10m (10yd 2ft) from the main entrance.
    • There is step-free access into the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial and written text signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 90cm.
    • The door does not have a horizontal grab rail.
    • The dimensions of the accessible toilet are 320cm x 230cm (10ft 6in x 7ft 7in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 90cm (2ft 11in).
    • The transfer space is obstructed by a buffing machine.
    • There is a flush, however it is not on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are general waste (with no lid), female sanitary and clinical waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
    • There is not a vertical wall-mounted grab rail on the transfer side.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is a shelf next to the toilet.
    • The shelf is at a height of 94cm.
    • The toilet has a backrest and a cistern.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a toilet roll holder.
    • The toilet roll holder cannot be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 105cm (3ft 5in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 72cm (2ft 4in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 96cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 115cm (3ft 9in).
    • There is not a hand dryer.
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is high.
    • The contrast between the internal door and wall is high.
    • The contrast between the dropdown rail(s) and wall is high.
    • The contrast between the wall-mounted grab rail(s) and wall is high.
    • The toilet seat colour contrast is high.
    • The contrast between the walls and floor is high.
    • The lighting levels are good.

Standard Toilet(s) (Communal Area Shared Toilets)

  • Standard toilet facilities are available.
  • Access to Standard Shared Toilet(s) View
    • The shared toilets that were surveyed are located in the communal area, just after the accessible toilet.
    • The shared toilet(s) is/are approximately 15m (16yd 1ft) from the main entrance.
    • There is step-free access into the shared toilet(s).
    • There is pictorial and written text signage on or near the toilet door.
    • There is not a lowered urinal.
    • There are no vertical wall-mounted grab rails at the lowered urinal.
    • An ambulant toilet with wall-mounted grab rails is not available.
    • There is not a lowered wash basin.
    • The wash basin(s) tap type is lever.
    • There is a flashing fire alarm beacon within the toilet(s).
    • Lighting levels are moderate to good.
    • There is a/are similar standard toilet(s) available.
  • Comments View
    • There are 4 shared standard toilets in this area.

Room(s) (Multi-Purpose Office)

  • Access View
    • The room surveyed was Multi-Purpose Office.
    • Multi-Purpose Office is located at the far right just after the staff office and before the Tankerton Room.
    • There is not wayfinding signage on route to the room(s).
    • Signage for the room(s) is not available in upper and lower case lettering that is clearly visible.
    • The corridor/walkway outside the room(s) is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
    • The colour contrast between the external door and wall is high.
    • The colour contrast between the internal door and wall is high.
    • There is step-free access into the room(s).
  • Room Details View
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single.
    • The door opening width(s) is/are 75cm+ for the room(s).
    • The door is easy to open.
    • Light switches are between 75cm and 120cm (4ft) from floor level.
    • There is not a hearing assistance system for the room(s).
    • There is a visual fire alarm beacon in the room(s).
    • There is fixed furniture within the room(s).
    • The clear floor space beneath tables in the room(s) is 74cm.
    • There is sufficient space for a wheelchair user to turn within the room.
    • Furniture cannot be reconfigured to allow a turning space for wheelchair users.
    • A height adjustable table/bench is not available.
    • There are some chairs with armrests on both sides within the room(s).
    • The type of flooring in the room(s) is carpet.
    • Floor coverings in the room(s) are even with no trip hazards.
    • The colour contrast between the walls and floor is high.
    • The lighting levels are moderate to good.
    • There are 2 desks with height adjustable chairs with and without armrests.
      The height of the desks are 74cm.

Room(s) (Tankerton Room)

  • Access View
    • The room surveyed was Tankerton Room.
    • Tankerton Room is located to the far right of the building after the Staff Office.
    • There is not wayfinding signage on route to the room(s).
    • Signage for the room(s) is available in upper and lower case lettering that is clearly visible.
    • There is written signage for the room, in block capital lettering, that is clearly visible.
    • The corridor/walkway outside the room(s) is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
    • The colour contrast between the external door and wall is high.
    • The colour contrast between the internal door and wall is high.
    • There is step-free access into the room(s).
  • Room Details View
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single.
    • The door opening width(s) is/are 75cm+ for the room(s).
    • The door is easy to open.
    • Light switches are between 75cm and 120cm (4ft) from floor level.
    • There is not a hearing assistance system for the room(s).
    • This room has a projector screen and a whiteboard.
    • There is a visual fire alarm beacon in the room(s).
    • There is fixed furniture within the room(s).
    • The clear floor space beneath tables in the room(s) is 76cm.
    • There is sufficient space for a wheelchair user to turn within the room.
    • A height adjustable table/bench is not available.
    • There are some chairs with armrests on both sides within the room(s).
    • The type of flooring in the room(s) is vinyl.
    • Floor coverings in the room(s) are even with no trip hazards.
    • The colour contrast between the walls and floor is high.
    • The lighting levels are moderate to good.
  • Comments View
    • At the time of the survey the room was occupied (February 2019).