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ENT Outpatients

Kettering General Hospital, Rothwell Road, Kettering, Northamptonshire, NN16 8UZ

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Access Guide

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Getting To The Hospital

  • By Road View
    • Exit the A14 at Junction 7 and follow the signs for the Town Centre.
      Carry on past the Crematorium on the left.
      At the roundabout either take the right exit for Car Parks A and B, or go straight ahead on Rothwell Road past the main hospital site.
      Before the bridge use Car Park D for Entrance 4 and the Treatment Centre. The post code to use for a Sat-Nav is NN16 8UZ.
    • There are several car parks across the Hospital site but the 3 main ones are Car Parks A and B which service the main building and the Outpatients Departments and Car Park D which services the Treatment Centre.
      Car parks A and D are open-air and Car Park B is 2-tiered with limited accessible parking.
  • By Bus View
    • There are several bus routes which stop outside the hospital, they are: the X1 Corby, which provides a regular service from the Town Centre (Stagecoach), the number 19 Rothwell and Desborough (Stagecoach), the number 10 West Hunsbury, Northampton, Moulton, Holcot, Old, Mawsley and Broughton (Stagecoach), the X10 Market Harborough/Northampton (Stagecoach) and the number 34 Wellingborough (Centrebus).
  • By Train View
    • The nearest train station is Kettering, it is approximately 0.5 miles from the Hospital which is a short 10 minute walk.
      There are several Taxi Services which run from the train station.
  • Useful Links View

Getting Help and Assistance

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located on the ground floor of the main hospital building in the corridor to the right of the main hospital reception.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 01536 493 305.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found at the main entrance and throughout the main hospital building corridors.
  • There is an assistance dog toilet or toileting area on the hospital site.
  • The assistance dog toilet or toileting area is located on the green areas around the hospital site.
  • Water bowls for assistance dogs are available.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs, mobile hoists and adjustable beds.
  • To obtain mobility aids please contact a member of staff.

Parking (Area A Car Park)

  • Car Park View
    • The car park is located on the left side of the hospital grounds, along Rothwell Road.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 5 designated Blue Badge parking bays available.
    • The Blue Badge bays have faded markings.
    • The surveyed Blue Badge parking bay dimensions are 230cm (width) x 520cm (depth).
    • There is a marked zone to both sides but not at the rear.
    • The width of the marked zone is 120cm.
    • The nearest designated bay is 20m from the area A entrance.
    • The most accessible route from the Blue Badge parking has slight ramps or slopes.
  • Charges and Restrictions View
    • This car park is for visitors and Blue Badge holders only.
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • Free parking for Blue Badge holders is restricted to 3 hours.
    • Clearly presented parking signs are available.
    • Payment machines are located at the front of the car park.
    • There is a payment machine with controls at a suitable height for a wheelchair user.
    • There is not a level manoeuvring space for a wheelchair user in front of the payment machine (185cm x 210cm).
    • View information on parking policies/charges (opens new tab).
  • Drop-off Point View
    • There is a designated drop-off point available.
    • The designated drop-off point is located at the end of the car park, opposite the area A entrance.

Getting To (ENT Outpatients)

  • ENT Outpatients is/are located on the ground floor of Area A.
  • Access to ENT Outpatients is via the Area A entrance.
  • Enter via the Area A entrance and turn left. Continue down the corridor and the ENT Outpatients Is located on the left.
  • There is step free access to ENT Outpatients.
  • ENT Outpatients is approximately 16m from the Area A entrance.
  • There is a/are manual, heavy, double door(s) between the Area A entrance and the department/service.
  • Wayfinding signage is provided.
  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • There is flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

Entrance (Area A Entrance)

  • This entrance is located on the left side of the hospital, along Rothwell Road.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is not clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via slope at the entrance.
  • The slope has a slight gradient.
  • There is a key fob/card reader at a height of 117cm.
  • The height of the hand sanitiser is 142cm.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 112cm.
  • The doors have a low visual contrast.
  • There is a second set of double automatic doors .
  • The second set of doors open by sliding.
  • The width of the opening is 111cm.
  • The second set of doors have a low visual contrast.
  • There is step-free level access as you enter.
  • This entrance brings you into the lower ground floor of the hospital, within area A.

Opening Times

  • Access is by appointment only.

Entrance (ENT Outpatients)

  • Entrance Details View
    • This information is for the entrance located on the ground floor of Area A.
    • The entrance area/door is clearly signed with the name of the service/department.
    • There is step free access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is not a hand sanitiser.
    • There is not a door release button when exiting.
    • There are no doors at this entrance.
    • The width of the door opening is 151cm.

Reception

  • Reception View
    • The reception point is located straight ahead on entering the department.
    • The reception point is approximately 1m (3ft 3in) from the ENT Outpatients entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is medium height (77cm - 109cm) .
    • There is not sufficient space to write or sign documents on the counter.
    • There is a low section of the counter (76cm or below) available.
    • There is sufficient space to write or sign documents on the low section of the counter.
    • The counter is staffed.
    • There is a hearing assistance system.
    • The type of system is a portable loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the system.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • The type of flooring is vinyl/laminate.
    • There is not sufficient space for a wheelchair user to use the waiting area.
    • There are seats with armrests on both sides.
    • No tables are permanently fixed.
    • The waiting room / area does not have background music playing.
    • There is not a flashing fire alarm beacon within the waiting room / area.
    • There is not a television.
    • Vending machines are not available.
    • A water dispenser is not available.
    • There is a play area or toys/books for a child to play with.
    • There is not space for an assistance dog to rest within the seating area.
    • Lighting levels are medium.

Inside Access

  • There is level access once inside.
  • There is a hearing assistance system.
  • The system is a portable loop.
  • Staff are trained to use the system.
  • This venue does not play background music.
  • Wayfinding signage is available.
  • The type of flooring in walkways and corridors is vinyl/laminate.
  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are medium.

Waiting Room / Area

  • There is a waiting room / area.
  • The waiting room / area is approximately 2m from the ENT Outpatients entrance.
  • There is level access into the waiting room / area.
  • There is not a/are not door(s) into the waiting room / area.
  • The type of flooring is vinyl/laminate.
  • There is a space for a wheelchair user to wait within the seating area.
  • No chairs are permanently fixed.
  • All chairs have armrests.
  • No tables are permanently fixed.
  • Announcements are in person.
  • The waiting room / area does not have background music playing.
  • There is not a flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is available.
  • There is a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are medium.

Consultation / Treatment Room (Consulting Room)

  • There is / are 3 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Consulting Room 1.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 78cm (2ft 7in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • A hoist is not available.
  • There is a chair.
  • Some chairs are permanently fixed.
  • The chair(s) is/are adjustable.
  • There are some chairs with armrests available.
  • Some tables are permanently fixed.
  • The room does not have background music playing.
  • There is not a flashing fire alarm beacon within the room.
  • Lighting levels are medium.

Consultation / Treatment Room (Treatment Room)

  • There is / are 1 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Treatment Room.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 78cm (2ft 7in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • A hoist can be brought in from another department.
  • There is sufficient space next to the bed/couch for a mobile hoist to operate.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not adjustable.
  • There are no chairs with armrests available.
  • Some tables are permanently fixed.
  • The room does not have background music playing.
  • There is not a flashing fire alarm beacon within the room.
  • Lighting levels are medium.

Toilet with Adaptations

  • Accessible toilet facilities are not available.
  • Comments View
    • The nearest accessible toilet is located on the main ground floor Area A corridor.

Standard Toilet(s)

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