Access Guide
Conference Facilities Introduction
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Conference Facilities Information
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- The conference facilities are located at the rear of the hotel ground floor corridor.
- The conference facilities can be accessed from the hotel.
Getting Here
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By Road
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- This hotel is located close to Norwich Airport terminal building, approximately 3 miles north of the city centre. Turn off the A140 (Holt Road) onto Amsterdam Way. Go right at the next roundabout and the hotel is located on the left.
- This hotel has its own car park.
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By Bus
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- There is a bus stop within 150 metres of the hotel.
- The Airport Park and Ride is located on the opposite side of the roundabout, off Amsterdam Way. Norwich Park and Ride 501 bus can be caught there to the city centre and bus station.
- For more information on the Norwich Park and Ride 501 buses please click here (opens new tab).
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By Train
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- The nearest Railway Station is Norwich.
- Norwich Station is approximately three and a half miles from the hotel. There are several buses that can be caught from outside the station going to Castle Meadow, including Blue Line 25 and 26. Here, Norwich Park and Ride 501 bus can be caught to the Park and Ride bus stop.
- For more information on National Rail please click here (opens new tab).
- For more information on Greater Anglia please click here (opens new tab).
Getting Help and Assistance
- There is a member of staff available for help and assistance.
- Staff receive disability awareness/equality training.
- There is not a member of staff trained in British Sign Language.
- Staff do not receive deaf awareness training.
- British Sign Language interpreters cannot be provided on request.
- The alternative formats documents can be provided in include: large print on request.
- There is not an assistance dog toilet or toileting area at the venue/near by.
- Water bowls for assistance dogs are available.
- There are mobility aids available.
- The mobility aids available include wheelchairs.
- To obtain mobility aids please contact reception.
Parking
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Parking
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- The hotel does have its own parking facilities.
- The car park is located at the front of the hotel.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park does have a barrier control system.
- Controls at the barrier are within the range of 100cm to 110cm.
- There is a touchscreen at the barrier.
- The car park surface is tarmac.
- Clearly marked/signposted parent and child parking bays are not available.
- All parking spaces are provided on a first come first served basis.
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Blue Badge Parking
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- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are signposted and have markings which are faded.
- There is/are 5 designated Blue Badge parking bay(s) within the car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 410cm x 457cm (13ft 5in x 14ft 12in).
- Parking spaces for Blue Badge holders do not need to be booked in advance.
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Paying
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- There are parking charges for the car park.
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment signs are located throughout the car park.
- Payment term signs do not make it clear if parking charges apply to Blue Badge holders.
- Payment machines are located inside the building.
- There is not a payment machine at a convenient height for wheelchair users.
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Access from the Car Park
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are dropped kerbs.
- The entrance is clearly visible from the car park.
- The surface on the approach to the entrance is tarmac and block paving.
- There is not a road to cross between the car park and the entrance.
- There is no tactile paving on dropped kerbs between the car park and the entrance.
- The nearest designated Blue Badge parking bay is approximately 5m (5yd 1ft) from the hotel entrance.
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Drop-off Point(s)
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- There is not a/are not clearly marked drop-off point(s).
Outside Access (Lancaster Suite Entrance)
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Entrance
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- This information is for the entrance located at the front of the building, to the left as you face the hotel entrance.
- The entrance area/door is clearly signed.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) away from you (push).
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the door opening is 160cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
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Ramp/Slope
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- The ramp/slope is located in front of the entrance.
- The gradient of the ramp/slope is steep.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- There is not a/are not handrail(s) at the ramp.
Entrance (Internal Hotel Entrance)
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Entrance
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- This information is for the entrance located to the rear right of the restaurant.
- The entrance area/door is clearly signed.
- There is step free access at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 77cm.
Counter (Cloakroom)
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Counter
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- The counter is located in the Lancaster Suite foyer.
- The counter is approximately 5m (5yd 1ft) from the internal hotel entrance.
- The counter is clearly visible from the entrance.
- There is step free access to the counter.
- There is a clear unobstructed route to the counter.
- There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
- The counter is placed in front of a plain background.
- The lighting levels at the counter are good.
- There is sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- There is not a hearing assistance system at the counter.
- The type of flooring in this area is carpet.
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Seating Area
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- There is a waiting area close to the counter.
- Access to the waiting area is unobstructed.
- There is sufficient space for a wheelchair user to use the waiting area.
Conference / Meeting Facilities (Lancaster Suite)
- Conference/meeting facilities are available.
- The conference/meeting facilities are located on the ground floor.
- There is step-free access to the conference/meeting facilities.
- The door opening width(s) is/are 75cm+ for the room(s).
- There is not a hearing assistance system for the room(s).
- There are no chairs with armrests on both sides within the room(s).
- There is sufficient space for a wheelchair user to manoeuvre within the room(s).
- The lighting levels in the room(s) are good.
- Hearing loops are available on request.
Toilet with Adaptations
- There is an/are accessible toilet(s) for public use.
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Location and Access
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- The accessible toilet surveyed is not for the sole use of disabled people.
- This accessible toilet is located off the Lancaster Suite foyer, next to the cloakroom.
- This accessible toilet is approximately 7m (7yd 1ft) from the internal hotel entrance.
- There is step-free access into the accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial signage on or near the toilet door.
- The door opens outwards.
- The door is heavy.
- The door is locked by a sliding bolt.
- The width of the accessible toilet door is 85cm.
- The dimensions of the accessible toilet are 136cm x 247cm (4ft 6in x 8ft 1in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The toilet has a non slip floor.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 67cm.
- There is a flush, however it is not on the transfer side.
- There is not a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is not a flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are general domestic waste and female sanitary disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on the right.
- There is not a vertical wall-mounted grab rail on the transfer side.
- There is not a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a shelf next to the toilet.
- The toilet has a cistern.
- The height of the toilet seat above floor level is 51cm (1ft 8in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
- The wash basin tap type is lever.
- There is a mixer tap.
- There is a soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 87cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is not placed higher than 100cm (3ft 3in).
- There is not a hand dryer.
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Colour Contrast and Lighting
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- The contrast between the external door and wall is high.
- The contrast between the internal door and wall is high.
- The contrast between the dropdown rail(s) and wall is low.
- The contrast between the wall-mounted grab rail(s) and wall is high.
- The toilet seat colour contrast is low.
- The contrast between the walls and floor is medium.
- The lighting levels are good.
Standard Toilet(s)
- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located off the corridor leading from the foyer to the suite.
- The female and male toilets are approximately 10m (10yd 2ft) from the internal hotel entrance.
- There is step-free access into the female and male toilet(s).
- There is pictorial signage on or near the toilet door.
- An ambulant toilet with wall-mounted grab rails is available.
- There are horizontal grab rails on both sides of the seat and a vertical rail on the right.
- The wash basin tap type is lever.
- There is not a flashing fire alarm beacon within the toilets.
- Lighting levels are good.