You are on Leisure Facilities Introduction. Skip to the next section.

Leisure Facilities Introduction

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• Related Access Guide(s) View
  • For the Holiday Inn Rochester - Chatham AccessAble access guide please click here (new tab).
  • For the Holiday Inn Rochester - Chatham - Conference Facilities AccessAble access guide please click here (new tab).
• Leisure Facilities Information View
  • The leisure facilities are located on the ground floor of the hotel, to the right as you enter via the main hotel entrance.

You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • This hotel is located on the outskirts of Rochester and Chatham, just off Junction 3 of the M2. The hotel is located on the A229.
  • This hotel has a car park which is free for all users.
• By Bus View
  • There is a bus stop within 150 metres of the hotel.
  • The nearest bus stop is located outside the hotel on the A229, approximately 91m from the hotel.
  • For more information on buses in Kent and Surrey please click here (opens new tab).
• By Train View
  • The nearest Railway Station is Chatham.
  • Chatham Station is situated in the centre of Chatham, located approximately 3.5 miles from the hotel. There are bus and taxi routes to the hotel from the station.
  • For more information on National Rail please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a member of staff available for help and assistance.
• Staff receive disability awareness/equality training.
• There is not a member of staff trained in British Sign Language.
• Staff do not receive deaf awareness training.
• British Sign Language interpreters cannot be provided on request.
• The alternative formats documents can be provided in include: large print on request.
• There is an assistance dog toilet or toileting area at the venue/near by.
• The assistance dog toilet or toileting area is located on the grass areas surrounding the hotel.
• Water bowls for assistance dogs are available.
• There are mobility aids available.
• The mobility aids available include wheelchairs.
• To obtain mobility aids please contact the hotel reception.

You are on Parking (Hotel Car Park). Skip to the next section.

Parking (Hotel Car Park)

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• Parking View
  • The hotel does have its own parking facilities.
  • The car park is located in front of the hotel.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • Clearly marked/signposted parent and child parking bays are not available.
  • All parking spaces are provided on a first come first served basis.
  • There is also an overflow car park for visitors.
  • Additional car parking for guests is available at the front right of the hotel.
• Blue Badge Parking View
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are signposted and have markings which are faded.
  • There is/are 3 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 312cm x 495cm (10ft 3in x 16ft 3in).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Paying View
  • There are not parking charges for the car park.
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The entrance is not clearly visible from the car park.
  • The route from the car park to the entrance is clearly signposted.
  • The surface on the approach to the entrance is concrete tiles.
  • There is not a road to cross between the car park and the entrance.
  • There is no tactile paving on dropped kerbs between the car park and the entrance.
  • The nearest designated Blue Badge parking bay is approximately 32m (34yd 2ft) from the Blue Badge car park entrance.
• Drop-off Point(s) View
  • There is not a/are not clearly marked drop-off point(s).
• Comments View
  • Please register you car at reception to gain free parking.

You are on Parking (Hotel and Leisure Facilities Car Park). Skip to the next section.

Parking (Hotel and Leisure Facilities Car Park)

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• Parking View
  • The hotel does have its own parking facilities.
  • The car park is located to the right of the hotel.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • Clearly marked/signposted parent and child parking bays are not available.
  • All parking spaces are provided on a first come first served basis.
• Blue Badge Parking View
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) markings are faded.
  • There is/are 4 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 262cm x 585cm (8ft 7in x 19ft 2in).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Paying View
  • There are not parking charges for the car park.
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The entrance is not clearly visible from the car park.
  • The route from the car park to the entrance is clearly signposted.
  • The surface on the approach to the entrance is block paving.
  • There is not a road to cross between the car park and the entrance.
  • There is tactile paving on dropped kerbs between the car park and the entrance.
  • The nearest designated Blue Badge parking bay is approximately 32m (34yd 2ft) from the hotel main entrance.
• Drop-off Point(s) View
  • There is not a/are not clearly marked drop-off point(s).
• Comments View
  • Please register you car at reception to gain free parking.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 06:30 - 22:00.
• Tuesday 06:30 - 22:00.
• Wednesday 06:30 - 22:00.
• Thursday 06:30 - 22:00.
• Friday 06:30 - 22:00.
• Saturday 07:00 - 22:00.
• Sunday 07:00 - 22:00.

You are on Outside Access (Hotel Main Entrance). Skip to the next section.

Outside Access (Hotel Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the hotel.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 160cm.
  • There is a slope with a very easy incline.

You are on Step(s) (Hotel Main Entrance). Skip to the next section.

Step(s) (Hotel Main Entrance)

• There is a/are step(s) located to the left as you enter the hotel, leading to the hotel reception lobby.
• The step(s) is/are used to access the main hotel.
• There is/are 9 step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are between 15cm and 18cm.
• The going of the step(s) is/are between 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides of the step(s).
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do extend horizontally beyond the first and last steps.
• The lighting levels at the step(s) are good.

You are on Lift (Hotel Main Entrance). Skip to the next section.

Lift (Hotel Main Entrance)

• There is a lift for public use.
• The lift is located to the left as you enter the hotel, leading to the hotel reception lobby.
• The lift is clearly visible from the entrance.
• The lift is approximately 5m (5yd 1ft) from the hotel main entrance.
• The lift is a stair lift.
• A member of staff needs to be notified for use of the lift.
• A member of staff is required to operate the lift.
• The platform lift accesses a small level change.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• The dimensions of the lift are 82cm x 95cm (2ft 8in x 3ft 1in).
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does not have tactile markings.
• The lighting levels in the lift are good.

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• Comments View
  • There is a call bell at the top of the steps to gain assistance.
  • The height of the bell is 129cm.

You are on Outside Access (Blue Badge Car Park Entrance). Skip to the next section.

Outside Access (Blue Badge Car Park Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the hotel, to the left of the hotel main entrance.
  • The entrance area/door is not clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The bell/buzzer is in a suitable position to allow wheelchair users to gain access.
  • The height of the bell/buzzer is 94cm (3ft 1in).
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 148cm.
• Ramp/Slope View
  • The ramp/slope is located on the path leading to the entrance.
  • The gradient of the ramp/slope is slight.
  • The width of the ramp/slope is 121cm (3ft 12in).

You are on Entrance (Hotel Lobby Internal Entrance). Skip to the next section.

Entrance (Hotel Lobby Internal Entrance)

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• Entrance View
  • This information is for the entrance located to the left as you enter either of the hotel entrances.
  • The entrance area/door is not clearly signed.
  • There is step-free access at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 158cm.

You are on Getting Around. Skip to the next section.

Getting Around

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• Access View
  • There is step-free access throughout the majority of the building, via lift.
• Circulation View
  • There are doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is tiles, carpet and laminate.
  • There is some flooring in corridors/walkways which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
  • There is good colour contrast between the walls and floor in the majority of corridors/walkways.
  • The lighting levels are good.
  • Access to other floors/levels is via stairs and lift.
• Signage View
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the building.
• Audio View
  • This venue does play background music in public areas.
  • Music is played in reception, the bar and restaurant areas.
  • There is a hearing assistance system in the public areas of the building.
  • The system is a portable loop.
  • There is a portable hearing loop available from the reception desk that can be used in all areas of the hotel.

You are on Entrance (Leisure Facilities Entrance). Skip to the next section.

Entrance (Leisure Facilities Entrance)

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• Entrance View
  • This information is for the entrance located on the ground floor, to the right as you enter the hotel main entrance.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 150cm.

You are on Reception. Skip to the next section.

Reception

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• Reception View
  • The reception point is located to the left as you enter the leisure facilities entrance.
  • The reception point is approximately 1m (3ft 3in) from the leisure facilities internal entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step-free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The counter is placed in front of a plain background.
  • The lighting levels at the reception point are good.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • Clipboards can be provided to anyone who is unable to use the desk.
  • There is a hearing assistance system at the reception point.
  • The type of system is a portable loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
  • The type of flooring in the reception area is laminate.
• Reception Seating Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • There is not sufficient space for a wheelchair user to use the waiting area.

You are on Fitness Suite. Skip to the next section.

Fitness Suite

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• Access to Fitness Suite View
  • The fitness suite is located to the left as you enter the leisure facilities entrance.
  • The fitness suite is 4m (4yd 1ft) from the leisure facilities entrance.
  • There is step free access to the fitness suite.
  • There are not doors into the fitness suite.
• Fitness Suite (General) View
  • Staff receive no training in assisting disabled people.
  • A portable hearing loop is available for induction.
  • Staff are trained to use the portable hearing loop.
  • There is clear manoeuvring space between equipment.
  • There is level access to all of the equipment.

You are on Swimming Pool. Skip to the next section.

Swimming Pool

• There is level access from the changing area to the swimming pool.
• There is not a ramped entrance into the water.
• There is not a wet side chair available.
• There is not a hoist for wheelchair users to access the water.
• There are steps into the swimming pool.
• There are 3 steps.
• There is a ladder type entrance into the water.
• There is a handrail on both sides of the ladder.

You are on Changing Area (Female). Skip to the next section.

Changing Area (Female)

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• Changing Area View
  • There is a/are changing area(s) available.
  • The changing area that was surveyed is located to the centre of the leisure facilities.
  • The changing area is approximately 8m from the leisure facilities entrance.
  • The changing area is approximately 7m from reception.
  • The changing area is approximately 9m from the swimming pool.
  • There is step-free access to the changing area.
  • The facilities available within the changing area include; standard changing rooms/cubicles, standard showers, an accessible toilet and standard toilets.
  • This is a female changing area.
  • Similar male changing area(s) are available.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 88cm.
  • The type of flooring in the changing area is tiles.
  • There is not a flashing fire alarm beacon within the changing area.
  • There are changing benches or seats within the changing area.
  • There are lockers within the changing area.
  • There is a/are locker(s) within reach for a wheelchair user.
  • There is not a water dispenser available.
  • The lighting levels in the changing area are good.
• Shower Facilities View
  • Shower facilities are available.
  • There is step-free access to the shower facilities.
  • Fixed.
  • The height of the shower head(s) is/are 202cm.
  • The shower control type(s) is/are twist/turn.
  • There is no seat for the shower(s).
  • There is not a/are not wall-mounted grab rail(s) available for the shower(s).
• Toilet Facilities View
  • Toilet facilities are available.
  • There is step-free access to the toilet(s).
  • At the time of the survey the standard toilet was out of order and could not be surveyed.
• Baby Changing Facilities View
  • Baby changing facilities are not available.

You are on Accessible Toilet(s) (Female Changing Area). Skip to the next section.

Accessible Toilet(s) (Female Changing Area)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • The accessible toilet surveyed is not for the sole use of disabled people.
  • This accessible toilet is located in the female changing area.
  • This accessible toilet is approximately 14m (15yd 11in) from the leisure facilities entrance.
  • There is step-free access into the accessible toilet.
• Features and Dimensions View
  • This is not a shared toilet.
  • There is a similar accessible toilet in the male changing area.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a sliding bolt.
  • The width of the accessible toilet door is 85cm.
  • The dimensions of the accessible toilet are 170cm x 192cm (5ft 7in x 6ft 4in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has not got a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 100cm.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is not an emergency alarm.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and non-infectious waste disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 171cm and 180cm from the floor.
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is not a mirror.
  • There is not a shelf next to the toilet.
  • The toilet has a lid.
  • The height of the toilet seat above floor level is 51cm (1ft 8in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 110cm (3ft 7in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 81cm (2ft 8in).
  • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
  • The wash basin tap type is lever.
  • There is not a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 99cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is poor.
  • The contrast between the internal door and wall is poor.
  • The contrast between the dropdown rail(s) and wall is poor.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is fair.
  • The lighting levels are good.
• Comments View
  • There is a baby seat in the accessible toilet.
  • The height of the baby seat when extended is 82cm.