Access Guide
Leisure Facilities Introduction
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Leisure Facilities Information
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- The leisure facilities are located in the building at the front of the main hotel.
Getting Here
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By Road
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- This hotel is located on the outskirts of Taunton, just off Junction 25 of the M5. The hotel is located off the A358.
- This hotel has a car park which is free for all users.
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By Bus
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- There is not a bus stop within 150 metres of the hotel.
- The nearest bus stop is located on Blackbrook Park Avenue, approximately 190 metres from the hotel.
- For more information on buses in the South West please click here (opens new tab).
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By Train
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- The nearest Railway Station is Taunton.
- Taunton Station is situated in the centre of Taunton, located approximately 2.5 miles from the hotel. There are bus and taxi routes to the hotel from the station.
- For more information on National Rail please click here (opens new tab).
Getting Help and Assistance
- There is a member of staff available for help and assistance.
- There is not a member of staff trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- The alternative formats documents can be provided in include: large print on request.
- There is not an assistance dog toilet or toileting area at the venue/nearby.
- Water bowls for assistance dogs are available.
- There are not mobility aids available.
Parking
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Parking
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- The hotel does have its own parking facilities.
- The car park is located in front and to the side of the hotel.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park does not have a barrier control system.
- The car park surface is tarmac.
- Clearly marked/signposted parent and child parking bays are not available.
- All parking spaces are provided on a first come first served basis.
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Blue Badge Parking
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- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked and signposted.
- There is/are 5 designated Blue Badge parking bay(s) within the car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 320cm x 585cm (10ft 6in x 19ft 2in).
- Parking spaces for Blue Badge holders do not need to be booked in advance.
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Paying
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- There are no parking charges for the car park.
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Access from the Car Park
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The entrance is clearly visible from the car park.
- The surface on the approach to the entrance is tarmac and concrete tiles.
- There is not a road to cross between the car park and the entrance.
- The nearest designated Blue Badge parking bay is approximately 12m (13yd 4in) from the hotel entrance.
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Drop-off Point(s)
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- There is not a/are not clearly marked drop-off point(s).
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Comments
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- The Blue Badge bays are located at the front of the hotel, close to hotel entrance.
- The standard parking bays are located to the left of the hotel.
- Hotel guests/visitors are required to enter their car registration details on the touchscreen at the reception desk to avoid a fine.
- The height of the touchscreen is 122cm.
- There is also a freestanding touchscreen to enter vehicle registration details at the hotel entrance and the standard car park/conference facilities entrance.
- The height to the top of this touchscreen is 143cm.
Opening Times
- Monday 06:30 - 22:00.
- Tuesday 06:30 - 22:00.
- Wednesday 06:30 - 22:00.
- Thursday 06:30 - 22:00.
- Friday 06:30 - 21:00.
- Saturday 07:00 - 21:00.
- Sunday 07:00 - 21:00.
Outside Access (Leisure Facilities Entrance)
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Entrance
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- This information is for the entrance located at the front of the leisure facilities building.
- The entrance area/door is clearly signed.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the door opening is 146cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
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Ramp/Slope
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- The ramp/slope is located to the left, facing the entrance.
- The gradient of the ramp/slope is slight.
- The width of the ramp/slope is 121cm (3ft 12in).
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Comments
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- There is a steep ramp in front of the entrance with handrails on both sides (shown in photograph 1).
- The easy ramp runs along the front of the building and is accessed from the car park to the left of the building.
- Access to the easy ramp is clearly signed.
Reception
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Reception
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- The reception point is located to the left as you enter the leisure facilities entrance.
- The reception point is approximately 9m (9yd 2ft) from the leisure facilities entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step-free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The counter is placed in front of a plain background.
- The lighting levels at the reception point are good.
- There is sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The counter is staffed.
- Clipboards can be provided to anyone who is unable to use the desk.
- There is a hearing assistance system at the reception point.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Staff are trained to use the hearing system.
- Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
- The type of flooring in the reception area is tiles and laminate.
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Reception Seating Area
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- There is a waiting area close to the reception point.
- Access to the waiting area is unobstructed.
- There is sufficient space for a wheelchair user to use the waiting area.
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Comments
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- There is a car park registration screen at the reception desk.
- The height of the touchscreen is 147cm.
- This touchscreen must be used to register your car to avoid a fine.
Fitness Suite
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Access to Fitness Suite
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- The fitness suite is located to the right of reception.
- The fitness suite is 12m (13yd 4in) from the leisure facilities entrance.
- There is step free access to the fitness suite.
- There are doors into the fitness suite.
- The doors open towards you (pull).
- The doors are double.
- The door(s) may be difficult to open.
- The opening is 136cm wide.
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Fitness Suite (General)
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- Staff receive some training in assisting disabled people.
- Training provided is by the hotel.
- Equipment suitable for mobility or sensory impaired users includes freeweights and rowing machines.
- A portable hearing assistance system is not available for induction.
- There is clear manoeuvring space between equipment.
- There is level access to all of the equipment.
Swimming Pool
- There is level access from the changing area to the swimming pool.
- There is not a ramped entrance into the water.
- There is a wet side chair available.
- There is not a hoist for wheelchair users to access the water.
- There are not steps into the swimming pool.
- There is a ladder type entrance into the water.
- There is a handrail on both sides of the ladder.
Changing Area (Male)
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Changing Area
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- There is a/are changing area(s) available.
- The changing area that was surveyed is located opposite the fitness suite reception desk.
- The changing area is approximately 12m from the leisure facilities entrance.
- The changing area is approximately 4m from reception.
- The changing area is approximately 4m from the swimming pool.
- There is step-free access to the changing area.
- The facilities available within the changing area include; standard changing rooms/cubicles, an accessible shower, standard showers, an accessible toilet, standard toilets and a parent and baby room.
- This is a male changing area.
- Similar female changing area(s) are available.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 77cm.
- The type of flooring in the changing area is tiles.
- There is not a flashing fire alarm beacon within the changing area.
- There are changing benches or seats within the changing area.
- There are lockers within the changing area.
- There is a/are locker(s) within reach for a wheelchair user.
- There is not a water dispenser available.
- The lighting levels in the changing area are good.
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Shower Facilities
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- Shower facilities are available.
- There is step-free access to the shower facilities.
- The shower head height(s) is/are fixed.
- The height of the shower head(s) is/are 210cm.
- The shower control type(s) is/are lever.
- There is a flip-down/tip-up seat for the shower(s).
- The height of the flip-down/tip-up or fixed seat is 50cm.
- There is a/are wall-mounted grab rail(s) available for the shower(s).
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Toilet Facilities
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- Toilet facilities are available.
- There is step-free access to the toilet(s).
- An ambulant toilet with wall-mounted grab rails is not available.
- The wash basin(s) tap type is lever.
- The lighting levels in the toilet(s) are good.
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Baby Changing Facilities
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- Baby changing facilities are available.
- Baby changing facilities are located in a separate parent and baby room.
Accessible Shower (Male Changing Area)
- Accessible shower facilities are available.
- The accessible shower(s) surveyed is/are located at the rear left of the male changing area.
- The facilities available in the accessible shower(s) include; handrails and a flip-down seat.
- The height of the seat is 46cm (1ft 6in).
- There is level access to the services from the accessible shower facilities.
Toilet with Adaptations (Male Changing Area - Left Transfer)
- There is an/are accessible toilet(s) for public use.
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Location and Access
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- This accessible toilet is located to the right as you enter the male changing area.
- This accessible toilet is approximately 6m (6yd 1ft) from the male changing area entrance.
- There is step-free access into the accessible toilet.
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Features and Dimensions
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- This is not a shared toilet.
- There is a female accessible toilet in the female changing area.
- A key is not required for the accessible toilet.
- There is tactile, pictorial and written text signage on or near the toilet door.
- The door opens outwards.
- The door is light.
- The door is locked by a sliding bolt.
- The width of the accessible toilet door is 90cm.
- The dimensions of the accessible toilet are 150cm x 180cm (4ft 11in x 5ft 11in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The toilet has a non-slip floor.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 85cm.
- There is a flush on the transfer side.
- There is a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- There is an emergency alarm.
- The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is not a flashing fire alarm beacon within the toilet.
- Disposal facilities are not available in the toilet.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on the right.
- There is not a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a shelf next to the toilet.
- The toilet has a backrest.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The wash basin tap type is lever.
- There is a mixer tap.
- Taps have clear markings to indicate hot and cold settings.
- There is a soap dispenser.
- The soap dispenser can be reached from seated on the toilet.
- The height of the soap dispenser is 103cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 108cm (3ft 7in).
- There is not a hand dryer.
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Colour Contrast and Lighting
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- The contrast between the external door and wall is medium.
- The contrast between the internal door and wall is medium.
- The contrast between the dropdown rail(s) and wall is low.
- The contrast between the wall-mounted grab rail(s) and wall is low.
- The toilet seat colour contrast is low.
- The contrast between the walls and floor is medium.
- The lighting levels are good.
Parent and Baby Room (Male Changing Area)
- There is a parent and baby room for public use.
- The parent and baby room is located in the male changing area.
- The parent and baby room is approximately 5m from the male changing area entrance.
- There is step-free access into the parent and baby room.
- Staff do not need to be notified for use of the room.
- There is pictorial and written text signage on or near the parent and baby room door.
- The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
- The baby change table is not height adjustable.
- The height of the baby change table once extended is 84cm (2ft 9in).
- There are disposal facilities in the parent and baby room.
- There is not a wash basin in the parent and baby room.
- There is/are not chair(s) in the parent and baby room.
- There is not a toilet in the parent and baby room.
- There is not a flashing fire alarm beacon within the room.
- The lighting levels are good.