Access Guide
Hotel Summary
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Hotel Information
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- The hotel has its own parking facilities.
- The hotel has 148 rooms in total.
- There is an/are accessible room(s) within the hotel.
- This hotel has its own restaurant located on the ground floor.
- There is/are 2 accessible room(s) with a bath.
- There is an/are adjoining room(s) available for the accessible room(s).
- There is an/are adjoining room(s) available for the standard room(s).
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Additional Accessibility Aids
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- Vibrating pillows with flashing beacons are available on request.
- Bed raisers are not available on request.
- Bath mats are available on request.
Getting Here
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By Road
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- This hotel is located on the outskirts of York, just off the A64. The hotel is located on the A1036.
- This hotel has a car park which is free for all users.
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By Bus
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- There is a bus stop within 150 metres of the hotel.
- The nearest bus stop is located on the same side of the A1036, approximately 150 metres from the hotel.
- For more information on buses in York please click here (opens new tab).
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By Train
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- The nearest Railway Station is York.
- York Station is situated in the centre of York, located approximately 1.6 miles from the hotel. There are bus and taxi routes to the hotel from the station.
- For more information on National Rail please click here (opens new tab).
Getting Help and Assistance
- There is a member of staff available for help and assistance.
- Staff receive disability awareness/equality training.
- There is not a member of staff trained in British Sign Language.
- Staff do not receive deaf awareness training.
- British Sign Language interpreters cannot be provided on request.
- The alternative formats documents can be provided in include: large print on request.
- There is an assistance dog toilet or toileting area at the venue/near by.
- The assistance dog toilet or toileting area is located on the grass areas surrounding the hotel.
- Water bowls for assistance dogs are available.
- There are not mobility aids available.
Parking
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Parking
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- The hotel does have its own parking facilities.
- The car park is located at the front, side and rear of the hotel.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park does not have a barrier control system.
- The car park surface is tarmac.
- Clearly marked/signposted parent and child parking bays are not available.
- All parking spaces are provided on a first come first served basis.
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Blue Badge Parking
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- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 4 designated Blue Badge parking bay(s) within the car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 416cm x 480cm (13ft 8in x 15ft 9in).
- Parking spaces for Blue Badge holders do not need to be booked in advance.
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Paying
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- There are not parking charges for the car park.
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Access from the Car Park
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The entrance is clearly visible from the car park.
- The surface on the approach to the entrance is tarmac and concrete tiles.
- There is not a road to cross between the car park and the entrance.
- There is no tactile paving on dropped kerbs between the car park and the entrance.
- The nearest designated Blue Badge parking bay is approximately 18m (19yd 2ft) from the hotel entrance.
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Drop-off Point(s)
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- There is not a/are not clearly marked drop-off point(s).
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Comments
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- There are 2 Blue Badge bays at the front of the hotel and 2 at the rear.
- Please register your car at reception to gain free parking.
Outside Access (Main Hotel Entrance)
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Entrance
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- This information is for the entrance located at the front of the hotel.
- The entrance area/door is clearly signed.
- There is step free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The bell/buzzer is in a suitable position to allow wheelchair users to gain access.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 114cm.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 112cm.
- There is a member of staff available for assistance at this entrance.
Outside Access (The Junction Bar / Restaurant)
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Entrance
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- This information is for the entrance located to the left of the hotel, leading to The Junction bar/restaurant.
- The entrance area/door is clearly signed.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the door opening is 158cm.
- There is a second set of doors.
- The door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the door opening is 158cm.
- There is a slope with a very easy incline.
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Ramp/Slope
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- The ramp/slope is located in front of the entrance.
Outside Access (Rear Car Park Entrance)
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Entrance
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- This information is for the entrance located at the rear of the hotel, leading from the car park.
- The entrance area/door is not clearly signed.
- There is ramped/sloped or stepped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 132cm.
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Ramp/Slope
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- The ramp/slope is located to the right as you face the entrance.
- The gradient of the ramp/slope is steep.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on both sides of the ramp.
- The width of the ramp/slope is 134cm (4ft 5in).
- The ramp/slope does bypass the step(s).
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Step(s)
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- The step(s) is/are located in front of the entrance.
- There is/are 2 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The height of the step(s) is/are 15cm.
- The going of the step(s) is/are not between 30cm and 45cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides of the step(s).
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
Reception
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Reception
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- The reception point is located to the left as you enter the hotel via the main entrance.
- The reception point is approximately 4m (4yd 1ft) from the main hotel entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The counter is placed in front of a plain background.
- The lighting levels at the reception point are low.
- There is sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The counter is staffed.
- Clipboards can be provided to anyone who is unable to use the desk.
- There is a hearing assistance system at the reception point.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Staff are trained to use the system.
- Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
- The type of flooring in the reception area is carpet, tiles and stone.
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Reception Seating Area
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- There is a waiting area close to the reception point.
- Access to the waiting area is unobstructed.
- There is sufficient space for a wheelchair user to use the waiting area.
Getting Around
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Access
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- There is not step free access throughout the ground floor.
- There is/are 6 clearly marked step(s), with handrails on both sides, for access to the rear of the ground floor.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The going of the step(s) is/are between the recommended 30cm and 45cm.
- This level change affects access to rooms 14 - 28 only and is shown in photographs 1 and 2.
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Circulation
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- There are doors in corridors/walkways which have to be opened manually.
- The type of flooring in corridors/walkways is stone, wood, carpet and tiles.
- There is some flooring in corridors/walkways which includes patterns or colours which could be confusing or look like steps or holes to some people.
- There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
- There is high colour contrast between the walls and floor in the majority of corridors/walkways.
- There are seats with armrests on both sides at regular intervals.
- The lighting levels are varied.
- There is a play/activity area located in the corridor to the left of the reception lobby.
- Access to other floors/levels is via stairs and lift.
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Signage
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- Wayfinding signage is provided.
- The colour, design and typeface of signs is consistent throughout the building.
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Audio
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- This venue does play background music in public areas.
- Music is played in the reception and bar/restaurant areas.
- There is a hearing assistance system in the public areas of the building.
- The system is a fixed loop.
- The hearing assistance loops are located at the main reception desk and in the bar/restaurant.
Eating and Drinking (The Junction)
- The following information is for the restaurant/bar.
- The restaurant/bar is located on the ground floor, at the front left of the hotel.
- There is step free access to the restaurant/bar.
- Full table service is available.
- There is a hearing assistance system .
- The system is a fixed loop.
- The hearing assistance system is signed.
- Staff are trained to use the system.
- There is stepped access within the restaurant/bar.
- There is ample room for a wheelchair user to manoeuvre.
- This area does play background music.
- The type of flooring in this area is carpet and wood.
- No tables are permanently fixed.
- Some chairs are permanently fixed.
- Some chairs have armrests on both sides.
- The nearest table is approximately 2m from the entrance/opening.
- The nearest table is approximately 2m from the till/counter.
- The distance between the floor and the lowest table is 45cm.
- The distance between the floor and the highest table is 71cm.
- Takeaway cups are available.
- Takeaway cutlery is not available.
- Drinking straws are not available.
- There are hand held menus and menu boards/signs available.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold meals and snacks.
- The lighting levels are good.
Step(s) (The Junction)
- There is a/are step(s) located at the rear of the restaurant, leading to the conservatory area.
- The step(s) is/are used to access The steps are used to access additional seating.
- There is/are 2 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The going of the step(s) is/are between 30cm and 45cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides of the step(s).
- Handrails are not at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- The lighting levels at the step(s) are low.
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Comments
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- There are also a limited amount of raised seating areas accessed by 1 medium height step (shown in photographs 2 and 3).
- Most of the bar/restaurant has level access and the steps can be avoided.
Accessible Room(s) (Rooms 034 and 038)
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Accessible Room Information
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- The details in this section relates to the accessible room(s) with a lowered bath.
- This type of accessible room is located on the ground floor.
- There is step-free access to this type of accessible room.
- All accessible rooms of this type have identical specifications.
- The ensuite transfer space for the accessible rooms varies from left to right.
- Guests need to open a door between the entrance and the room(s).
- The narrowest width of the corridor leading to the room surveyed was 130cm.
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Bedroom Features
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- The accessible room surveyed is located on the ground floor, in the front right corridor.
- The accessible room surveyed at the time of the visit was Room 034.
- There is step-free access to the accessible room surveyed.
- There is numbered signage on or near the accessible room door.
- The door is key card activated.
- The fob/card reader height is 114cm.
- The width of the door is 76cm (2ft 6in).
- There are lowered spy holes available.
- The bed type is double.
- The bed height is not adjustable.
- The height of the bed is 59cm (1ft 11in).
- The measurement between the bed base and floor is 14cm (6in).
- The bed is moveable.
- The room does have an unobstructed minimum turning space of 150cm x 150cm next to the bed.
- The height of the desk is 77cm.
- The desk is not height adjustable.
- The desk knee recess does not have the recommended dimensions of 70cm (height) x 50cm (depth).
- The height and depth of the knee recess is 71cm x 46cm.
- The room surveyed had a height adjustable chair with armrests and an armchair.
- Wardrobes have not been adapted to allow use from a seated position.
- Light switches are between 75cm and 120cm (4ft) from floor level.
- Electric sockets are between 40cm and 100cm (4ft) from floor level.
- The window control type(s) for the room is a/are extended lever(s).
- There is an emergency alarm in the room.
- The emergency pull cord alarm in the room is within reach and fully functional.
- The emergency alarm in the room rings to reception.
- There is a flashing fire alarm beacon within the room.
- The type of flooring is carpet.
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Ensuite Facilities
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- The ensuite door opens outwards.
- The door weight is light.
- The door is locked by a twist lock.
- The width of the door to the ensuite is 77cm (2ft 6in).
- The dimensions of the ensuite are 240cm x 253cm (7ft 10in x 8ft 4in).
- The ensuite does have an unobstructed minimum turning space of 150cm x 150cm in front of the toilet seat.
- The ensuite has not got a non-slip floor.
- There is an emergency alarm within the ensuite.
- The emergency pull cord alarm in the ensuite is within reach and fully functional.
- The emergency alarm in the ensuite rings to reception.
- There is a flashing fire alarm beacon within the ensuite.
- Disposal facilities are available.
- There is a/are pedal waste paper bin disposal units.
- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is a shelf immediately next to or behind the toilet.
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 84cm.
- There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
- The tap type is lever.
- There is a mixer tap.
- There is not a soap dispenser.
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Toilet Details
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- The height of the toilet seat above floor level is 52cm (1ft 8in).
- The toilet does not have a backrest or a cistern.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 157cm (5ft 2in).
- There is a flush, however it is not on the transfer side.
- There is not a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet, the wall mounted grab rails are on the left.
- There is not a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
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Bath Details
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- The ensuite has a lowered bath.
- The height of the side of the bath from floor level is 44cm (1ft 5in).
- The tap type is lever.
- There is a mixer tap.
- There is a shower over the bath.
- The shower head is height adjustable.
- The shower control type is lever.
- There is a/are wall-mounted grab rail(s) available for the bath.
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Colour Contrast and Lighting
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- The colour contrast between the external room door and wall is good.
- The colour contrast between the internal room door and wall is fair.
- The colour contrast between the room walls and floor is fair.
- The colour contrast between the external ensuite door and wall is poor.
- The colour contrast between the internal ensuite door and wall is poor.
- The colour contrast between the ensuite walls and floor is poor.
- The colour contrast between the dropdown rail(s) and wall is good.
- The colour contrast between the wall-mounted grab rail(s) and wall is good.
- The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
- The colour contrast between the bath wall-mounted grab rails and wall is good.
- The toilet seat colour contrast is poor.
- The lighting levels in the room are low to moderate.
- The lighting levels in the ensuite are good.
Standard Room(s) (Room 035)
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Bedroom Features
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- The room surveyed is located on the ground floor.
- The room surveyed at the time of the visit was Room 035.
- There is step free access to the room surveyed.
- There is numbered signage on or near the room door.
- The width of the door is 76cm (2ft 6in).
- The bed type is double.
- The height of the bed is 58cm (1ft 11in).
- The measurement between the bed base and floor is 13cm (5in).
- Light switches are not within 120cm (3ft 11in) from floor level.
- There is not an emergency alarm in the room.
- There is not a flashing fire alarm beacon within the room.
- The type of facilities within the ensuite include; a toilet, a wash basin and a shower.
- The ensuite door opens inwards.
- The width of the door to the ensuite is 67cm (2ft 2in).
- There is not an emergency alarm within the ensuite.
- There is not a flashing fire alarm beacon within the ensuite.
- The tap type is lever.
- There is a mixer tap.
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Colour Contrast and Lighting
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- The colour contrast between the external hotel room door and wall is fair.
- The colour contrast between the internal hotel room door and wall is fair.
- The colour contrast between the hotel room walls and floor is fair.
- The colour contrast between the external ensuite door and wall is fair.
- The colour contrast between the internal ensuite door and wall is poor.
- The lighting levels in the room are low.
- The lighting levels in the ensuite are good.
Conference / Meeting Facilities (Fairfax Room)
- Conference/meeting facilities are available.
- The conference/meeting facilities are located in the corridor to the left of the reception lobby.
- There is step free access to the conference/meeting facilities.
- The door opening width(s) is/are 75cm+ for the room(s).
- There is not a hearing assistance system for the room(s).
- There is a/are chair(s) with armrests on both sides within the room(s).
- There is sufficient space for a wheelchair user to manoeuvre within the room(s).
- The lighting levels in the room(s) are good.
Other Floors
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Stairs
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- Stairs can be used to access other floors.
- The stairs are for public use.
- The stairs are located in the corridor to the right of the reception lobby.
- The stairs are approximately 10m from the main hotel entrance.
- Signs indicating the location of the stairs are clearly visible from the entrance.
- There are manual, double doors which may be difficult to open to enter and exit the stairwell on all floors.
- The floors which are accessible by stairs are G, 1, 2, 3 and 4.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The going of the step(s) is/are not between the recommended 30cm and 45cm.
- The steps are clearly marked.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor are provided on landings.
- The lighting levels at the steps are good.
Lift
- There is a lift for public use.
- The lift is located in the corridor to the right of the reception lobby.
- The lift is clearly visible from the entrance.
- The lift is approximately 5m (5yd 1ft) from the main hotel entrance.
- The lift is a standard lift.
- A member of staff does not need to be notified for use of the lift.
- The floors which are accessible by this lift are G, 1, 2, 3 and 4.
- There are manual, double doors which may be difficult to open to access the lift lobby on all floors.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are not within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is low.
- The colour contrast between the external lift control plate and the wall is Medium.
- The clear door width is 77cm (2ft 6in).
- The dimensions of the lift are 101cm x 140cm (3ft 4in x 4ft 7in).
- There are no separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- There is not a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing loop system.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are good.
- There is a/are similar lift(s) available.
Toilet with Adaptations
- There is an/are accessible toilet(s) for public use.
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Location and Access
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- The accessible toilet surveyed is not for the sole use of disabled people.
- This accessible toilet is located in the corridor to the left of the reception lobby.
- This accessible toilet is approximately 15m (16yd 1ft) from the main hotel entrance.
- There is step-free access into the accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is tactile and pictorial signage on or near the toilet door.
- The door opens outwards.
- The door is heavy.
- The door is locked by a lever twist.
- The width of the accessible toilet door is 80cm.
- The dimensions of the accessible toilet are 160cm x 315cm (5ft 3in x 10ft 4in).
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- The toilet has not got a non slip floor.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 130cm.
- There is a flush, however it is not on the transfer side.
- There is not a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- There is a flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are non-infectious waste and female sanitary disposal units.
- There is a/are coat hook(s).
- There are coat hooks in the toilet at 103cm and 154cm from the floor.
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Position of Fixtures
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- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on the left.
- There is not a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is a shelf next to the toilet.
- The shelf is not between 90cm and 100cm.
- The toilet does not have a backrest or a cistern.
- The height of the toilet seat above floor level is 52cm (1ft 8in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The wash basin tap type is lever.
- There is a mixer tap.
- There is a soap dispenser.
- The soap dispenser can be reached from seated on the toilet.
- The height of the soap dispenser is 89cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is not placed higher than 100cm (3ft 3in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is high.
- The contrast between the internal door and wall is low.
- The contrast between the dropdown rail(s) and wall is high.
- The contrast between the wall-mounted grab rail(s) and wall is high.
- The toilet seat colour contrast is low.
- The contrast between the walls and floor is medium.
- The lighting levels are good.
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Baby Changing Facilities
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- Baby changing facilities are located within the accessible toilet.
- The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
- The baby change table is not height adjustable.
- The height of the baby change table once extended is 96cm (3ft 2in).
Standard Toilet(s)
- Standard toilet facilities are available.
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Access to Standard Female Toilet(s)
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- The female toilet facilities that were surveyed are located in the corridor to the left of the reception lobby.
- The female toilet(s) is/are approximately 22m (24yd 2in) from the main hotel entrance.
- There is step-free access into the female toilet(s).
- There is tactile and pictorial signage on or near the toilet door.
- An ambulant toilet with wall-mounted grab rails is available.
- There are horizontal and vertical grab rails on both sides of the seat.
- The wash basin tap type is twist/turn.
- There is not a flashing fire alarm beacon within the toilets.
- Lighting levels are good.
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Access to Standard Male Toilet(s)
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- The male toilet facilities that were surveyed are located in the corridor to the left of the reception lobby.
- The male toilet(s) is/are approximately 18m (19yd 2ft) from the main hotel entrance.
- There is step-free access into the male toilet(s).
- There is tactile and pictorial signage on or near the toilet door.
- An ambulant toilet with wall-mounted grab rails is available.
- There are horizontal and vertical grab rails on both sides of the seat.
- The wash basin tap type is twist/turn.
- There is a flashing fire alarm beacon within the toilets.
- Lighting levels are good.