You are on Getting To (Emergency Department - A and E). Skip to the next section.

Getting To (Emergency Department - A and E)

• Emergency Department (A and E) is/are located to the left of the main hospital building, along Bessemer Road.
• View information on getting to the hospital (opens new tab)
• View information on getting help and assistance at the hospital (opens new tab)
• If you require Blue Badge parking please click here to view information on Main Entrance Blue Badge Bays (opens new tab).
• View information on additional parking at the hospital (opens new tab).
• From the Blue Badge parking bays, cross the road at the rear of the bays until you are outside the Normanby Building on Bessemer Road.
  Facing the Normanby Building, turn right and continue along Bessemer Road.
  There is another level crossing which you will need to cross and continue ahead until you are outside the Dental Hospital.
  Directly in front of the Dental Hospital there is level crossing with tactile paving on either side.
  Cross the road and you will be outside the Emergency Department.
  There are bollards on the approach to the entrance.
• View information about accessible toilet facilities in public areas of the hospital (opens new tab).

You are on Hospital Parking (Hospital Main Entrance Blue Badge Bays). Skip to the next section.

Hospital Parking (Hospital Main Entrance Blue Badge Bays)

Collapse all Expand all

• Parking View
  • The hospital does have a dedicated car park.
  • The car parking facilities are for Blue Badge holders only.
  • The car park is located in front of the hospital main entrance.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 200cm x 550cm (6ft 7in x 18ft 1in).
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • The dimensions of other designated Blue Badge parking bay(s) vary in size.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is a designated drop-off point.
  • The drop-off point is located to the left of the main entrance.
  • There is a dropped kerb from the drop-off point.
  • The dropped kerb does not have tactile paving.
• Paying View
  • There are not parking charges for the hospital car park.
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 15m (16yd 1ft) from the hospital main entrance.

You are on Outside Access (Emergency Department Entrance). Skip to the next section.

Outside Access (Emergency Department Entrance)

Collapse all Expand all

• Entrance Details View
  • This information is for the entrance located at the front of the building.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped or stepped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 122cm (4ft).
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 110cm (3ft 7in).
  • There is not a door release button when exiting.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 185cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 158cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
• Ramp/Slope Details View
  • The ramp/slope is located leading to the entrance from Bessemer Road.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides going up the ramp.
  • The width of the ramp is 145cm.
  • The ramp/slope does bypass the step(s).
• Step Details View
  • The step(s) is/are located in front of the entrance.
  • There is/are 8 step(s).
  • The step(s) is/are clearly marked.
  • The step(s) is/are deep (18cm+).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides going up the step(s).

You are on Department / Service (Emergency Department). Skip to the next section.

Department / Service (Emergency Department)

Collapse all Expand all

• Department / Service Access View
  • Emergency Department is located on Bessemer Road, to left of the Main Hospital Entrance.
  • There is level access throughout the department/service.
  • There is clear signage on the department/service.
  • The type of flooring is vinyl/laminate.
  • There is some flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in the department/service which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The department/service does not play background music.
  • The lighting levels are good.
• Department / Service Facilities View
  • This department/service has; a main reception, sub receptions, a waiting room/area, a sub waiting area, consultation rooms, treatment rooms, accessible toilet facilities for everyone and standard toilet facilities.
  • There are 18 consultation/treatment rooms in this department/service.
  • A hearing assistance system is not available in the department/service.
  • A mobile hoist is available on the department/service.
  • There are accessible toilet facilities within the department/service.
  • There are standard toilet facilities within this department/service.

You are on Opening Times (Emergency Department). Skip to the next section.

Opening Times (Emergency Department)

• The venue is open 24hrs.

You are on Reception (Assessment). Skip to the next section.

Reception (Assessment)

Collapse all Expand all

• Reception View
  • The reception point is located ahead and to the right as you enter the department.
  • The reception point is approximately 6m (6yd 1ft) from the Emergency Department entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is high (110cm+).
  • There is sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • The hearing assistance system is not signed.
  • Staff are not trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 11/10/2023.
  • The hearing assistance system was not working at the time of testing.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • The seats do not have armrests.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is a television.
  • Subtitles are available.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are good.

You are on Reception (Registration). Skip to the next section.

Reception (Registration)

Collapse all Expand all

• Reception View
  • The reception point is located directly ahead as you enter the Emergency Department.
  • The reception point is approximately 11m (12yd 1in) from the Emergency Department entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are moderate to good.
  • The height of the reception counter is medium height (77cm - 109cm).
  • There is sufficient space to write or sign documents on the counter.
  • There is not a low section of the counter (76cm or below) available.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is not a hearing assistance system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • There is a mixture of seating with and without armrests.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are good.

You are on Consultation / Treatment Room (Pre-Assessment Unit). Skip to the next section.

Consultation / Treatment Room (Pre-Assessment Unit)

• There is / are 2 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Pre-Assessment Unit 1.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 85cm (2ft 9in).
• The type of flooring is vinyl/laminate.
• There is not room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are no chairs with armrests available.
• No tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Waiting Room / Area (AMA/Triage Waiting Area). Skip to the next section.

Waiting Room / Area (AMA/Triage Waiting Area)

• There is a waiting room / area.
• The waiting room / area is approximately 14m from the Emergency Department entrance.
• There is level access into the waiting room / area.
• There is a/are door(s) into the waiting room / area.
• The door(s) open(s) towards you (pull).
• The door(s) is/are double width.
• The door(s) is/are permanently held open.
• The width of the door opening is 180cm (5ft 11in).
• The type of flooring is vinyl/laminate.
• There is a space for a wheelchair user to wait within the seating area.
• All chairs are permanently fixed.
• Chairs with armrests are not available.
• There is not ample room for a wheelchair user to manoeuvre.
• The manoeuvring space is obstructed by chairs.
• Announcements are in person.
• The waiting room / area does have background music playing.
• There is not a red flashing fire alarm beacon within the waiting room / area.
• There is a television.
• Subtitles are available.
• Vending machines are not available.
• A water dispenser is available.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are good.

You are on Entrance (AMA/Triage). Skip to the next section.

Entrance (AMA/Triage)

Collapse all Expand all

• Entrance Details View
  • This information is for the entrance located off the AMA/Triage waiting area.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 144cm (4ft 9in).
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 134cm (4ft 5in).
  • There is a door release button when exiting.
  • The height of the door release button is 112cm (3ft 8in).
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 168cm.

You are on Consultation / Treatment Room (AMA/Triage - Triage Cubicles). Skip to the next section.

Consultation / Treatment Room (AMA/Triage - Triage Cubicles)

• There is / are 5 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Triage Cubicle 5.
• There is level access to the consultation / treatment room.
• There is not a/are not door(s) into the consultation / treatment room.
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are some chairs with armrests available.
• No tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are moderate to good.

You are on Consultation / Treatment Room (AMA/Triage - Blood Tests - Phlebotomy). Skip to the next section.

Consultation / Treatment Room (AMA/Triage - Blood Tests - Phlebotomy)

• There is / are 1 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Blood Tests (Phlebotomy).
• There is level access to the consultation / treatment room.
• There is not a/are not door(s) into the consultation / treatment room.
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is not sufficient space next to the bed/couch for a mobile hoist to operate.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is/are height adjustable.
• All chairs have armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

Collapse all Expand all

• Comments View
  • The opening into this room is 127cm wide.

You are on Washroom (AMA/Triage - Assisted Shower). Skip to the next section.

Washroom (AMA/Triage - Assisted Shower)

Collapse all Expand all

• Washroom Details View
  • The washroom surveyed has a wheel in shower, a toilet and a wash basin.
  • There is/are 1 washroom(s) of this type in the area.
  • The washroom surveyed is located in the AMA/Triage area, opposite triage cubicle 1.
  • The washroom surveyed is approximately 6m from the AMA/Triage entrance.
  • There is step free access to the washroom surveyed once inside the area.
  • This washroom is shared.
  • There is pictorial and written or text signage on or near the washroom door.
  • The washroom door(s) open(s) inwards and outwards.
  • The door(s) is/are locked by a twist lock.
  • The door may be difficult to open.
  • The width of the door opening is 86cm (2ft 10in).
  • The dimensions of the washroom are 285cm x 218cm (9ft 4in x 7ft 2in).
  • The washroom does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is an emergency pull cord alarm.
  • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
  • There is not a red flashing fire alarm beacon within the washroom.
  • There is a/are coat hook(s) 164cm from the floor.
  • There is not a mirror.
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The height of the wash basin is 74cm.
  • As you face the wash basin the wall-mounted grab rails are on both sides.
  • The tap type is lever. It is a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 120cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The height of the towel dispenser is 120cm.
  • There is not a hand dryer.
  • Disposal facilities are available.
  • There is a/are clinical waste disposal units.
  • The washroom does not have a non-slip floor.
• Toilet Details View
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet has a lid obstructing the back rest/cistern/wall.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 220cm.
  • There is a flush on the transfer side.
  • There is a dropdown rail on the transfer side.
  • As you face the toilet the wall-mounted grab rails are on the right.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The height of the toilet roll holder is 111cm.
  • There is not a shelf next to the toilet.
  • There is not a colostomy changing shelf for standing users next to the toilet.
• Shower Details View
  • There is a wheel in shower.
  • The shower does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The shower head is height adjustable.
  • The shower control type is twist/turn.
  • A shower chair is available.
  • There are not wall-mounted grab rails available for the shower.
• Colour Contrast and Lighting View
  • The colour contrast between the external washroom door and wall is high.
  • The visual contrast between the internal washroom door and wall is high.
  • The visual contrast between the dropdown rail(s) and wall is high.
  • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is high.
  • The toilet seat colour contrast is high.
  • The visual contrast between the washroom floor and walls is high.
  • Lighting levels are good.

You are on Toilet with Adaptations (Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Left Hand Transfer)

• There is an/are accessible toilet(s) available.

Collapse all Expand all

• Location and Access View
  • This accessible toilet is located to the left of the AMA/Triage waiting area, past the lifts and to the left.
  • This accessible toilet is approximately 24m from the Emergency Department entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens inwards.
  • The door may be difficult to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 81cm (2ft 8in).
  • The contrast between the internal door and wall is high.
  • The door does not have a horizontal grab rail.
• Toilet Features View
  • The dimensions of the accessible toilet are 242cm x 326cm (7ft 11in x 10ft 8in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 193cm.
  • The transfer space is obstructed by a sanitary bin.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There is a dropdown rail on the transfer side.
  • The visual contrast between the dropdown rail(s) and wall is high.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is high.
  • The contrast between the walls and floor is high.
  • There is not an emergency alarm.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are not available in the toilet.
  • There is a/are sanitary and clinical waste disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a backrest.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is low.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 111cm (3ft 8in).
  • The contrast between the toilet roll holder and the wall is high.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 84cm (2ft 9in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 99cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 104cm (3ft 5in).
  • The visual contrast between the hand dryer and the wall is high.
• Comments View
  • There is a height adjustable changing bench within the accessible toilet.
  • The bench is 177cm in length and 70cm wide.
  • The bench lifts up to allow more manoeuvring space in the room.

You are on Standard Toilet(s) (Shared). Skip to the next section.

Standard Toilet(s) (Shared)

• Standard toilet facilities are available.

Collapse all Expand all

• Toilet Facilities View
  • The shared toilet is located to left of the AMA/Triage waiting area, past the lifts and to the left.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 26m from the Emergency Department entrance.
  • There is pictorial signage on or near the toilet door.
  • The visual contrast between the external toilet door(s) and wall(s) is high.
  • The colour contrast between the internal toilet door(s) and wall(s) is high.
  • The colour contrast between the walls and floor is high.
  • The toilet seats have a high visual contrast.
  • An ambulant toilet cubicle is available.
  • There is a/are horizontal wall mounted rail(s) on the right as you face the toilet.
  • The visual contrast of the horizontal wall mounted grab rail(s) in the ambulant cubicle(s) is high.
  • The ambulant toilet does not have vertical wall mounted grab rails.
  • There are additional ambulant cubicles with differing rail configurations.
  • The height of the wash basin(s) is 86cm.
  • The wash basin(s) tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser is located above and to the left of the wash basin.
  • Lighting levels are good.
• Baby Changing Facilities View
  • Baby change facilities are available in the shared toilets.
  • There is a flip down baby change table available.
  • The height of the baby change table is 78cm.