You are on Getting To The Hospital. Skip to the next section.

Getting To The Hospital

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• By Road View
  • Princess Royal University Hospital is located on Farnborough Common and can be accessed by the A21.
  • There is limited pay and display parking on site with spaces for Blue Badge holders. More spaces are available in the Sainsbury’s supermarket car park, close to the hospital (parking charges apply).
    
    Standard charges for patient and visitor parking at the hospital apply 24 hours a day, seven days a week.
    
    Up to 1 hour: £1.50 Up to 2 hours: £2.50 Up to 4 hours: £4 Up to 8 hours: £6 Up to 24 Hours: £8.
• By Bus View
  • The following bus routes stop within the hospital grounds: 261, R3 and R4. These bus routes stop within a 10-minute walk: 61, 336, 353, 358 and R2.
• By Train View
  • The nearest train station is Orpington which is approximately 1 mile away.
• Useful Links View
  • Please see the link below for TFL's map of public transport to Princess Royal University Hospital.
  • To view the web page described above click here (opens in new tab).
  • Please see the link below for up to date the train services.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a Patient Advice and Liaison Service (PALS) at the hospital.
• The Patient Advice and Liaison Service (PALS) is located in the main entrance foyer.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 01689 863 252.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
• There are volunteers available for help and assistance at the hospital.
• Volunteers can be found at the main reception.
• Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, Makaton on request and different languages on request.
• There is not an assistance dog toilet or toileting area on the hospital site.
• Water bowls for assistance dogs are available.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• A mobility scooter charging point is not available at the hospital.
• Mobility aids are available to help patients move around and include; wheelchairs.
• To obtain mobility aids please contact the main reception.

You are on Hospital Parking. Skip to the next section.

Hospital Parking

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• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located at the front of the hospital site.
  • The car park type is open air/surface.
  • The car park does have a height restriction barrier.
  • The maximum height is 210cm (6ft 11in).
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 342cm x 523cm (11ft 3in x 17ft 2in).
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is a designated drop-off point.
  • The drop-off point is located in front of the main entrance.
  • There is not a dropped kerb from the drop-off point.
• Paying View
  • There are parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the payment machines in the car park.
  • Payment signs do not make it clear if parking charges apply to Blue Badge holders.
  • Parking is free for Blue Badge holders.
  • Payment machines are located throughout the car park.
  • There is a payment machine at a convenient height for wheelchair users.
  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • To see the hospital parking charges please click here (opens new tab).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 17m (18yd 1ft) from the main entrance.
• Comments View
  • Part of the patient parking area is sheltered.

You are on Getting To (Outpatients E). Skip to the next section.

Getting To (Outpatients E)

• Outpatients E is/are located on level 2 of the South Wing of Princess Royal University Hospital.
• Access to Outpatients E is via the Main Entrance.
• Enter via the Main Entrance and proceed straight past reception. Take the South Wing lifts located at the first corridor on the right to level 2. Exit the lift and continue ahead. Outpatients E is located on the right of the corridor.
• There is step free access, via lift, to Outpatients E.
• Outpatients E is approximately 44m from the South Wing lifts.
• There is a/are manual, double door(s) which may be difficult to open between the Main Entrance and the department/service.
• Wayfinding signage is provided.
• There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance Details View
  • This information is for the entrance located at the front of the building.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is not a hand sanitiser.
  • There is not a door release button when exiting.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 244cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 247cm.
• Ramp/Slope Details View
  • The ramp/slope is located to the left and right of the entrance.
  • The ramp/slope gradient is slight.

You are on Other Floors (South Wing Main Stairs). Skip to the next section.

Other Floors (South Wing Main Stairs)

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• Stairs View
  • Signs indicating the location of the stairs are clearly visible from the entrance.
  • There are manual, double doors which may be difficult to open to enter and exit the stairwell on the ground floor.
  • The floors which are accessible by stairs are 1, 2, 3.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a second lower handrail.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are provided on landings.
  • The lighting levels are good.

You are on Lift (South Wing Main Lifts). Skip to the next section.

Lift (South Wing Main Lifts)

• There is a lift for public use.
• The lift is located straight ahead and to the right on entering the Main Entrance.
• Signs indicating the location of this lift are clearly visible from the entrance.
• The lift is approximately 15m (16yd 1ft) from the Main Entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, 1, 2, 3.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is poor.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 128cm.
• The dimensions of the lift are 178cm x 270cm.
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing assistance system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is low.

You are on Opening Times (Outpatients E). Skip to the next section.

Opening Times (Outpatients E)

• Access is by appointment only.

You are on Entrance (Outpatients E). Skip to the next section.

Entrance (Outpatients E)

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• Entrance Details View
  • This information is for the entrance located on level 2 of the South Wing.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is not a hand sanitiser.
  • There is not a door release button when exiting.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 164cm.

You are on Reception (Waiting Area A). Skip to the next section.

Reception (Waiting Area A)

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• Reception View
  • The reception point is located straight ahead and to the left on entering.
  • The reception point is approximately 12m (13yd 4in) from the Outpatients E entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is not a clear unobstructed route to the reception point.
  • There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is medium height (77cm - 109cm) .
  • There is sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • The counter is staffed.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are not trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 22/06/2021.
  • The hearing assistance system was working at the time of testing.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is not sufficient space for a wheelchair user to use the waiting area.
  • The seats do not have armrests.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is not space for an assistance dog to rest within the seating area.
  • Lighting levels are good.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access once inside.
• There is not a hearing assistance system.
• This venue does not play background music.
• Motorised scooters are allowed in public parts of the venue.
• Wayfinding signage is available.
• Dementia friendly signage is not provided.
• The type of flooring in walkways and corridors is vinyl/laminate.
• There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• The lighting levels are varied.

You are on Waiting Room / Area (Waiting Areas C). Skip to the next section.

Waiting Room / Area (Waiting Areas C)

• There is a waiting room / area.
• The waiting room / area is approximately 18m from the Outpatients E entrance.
• There is level access into the waiting room / area.
• There is not a/are not door(s) into the waiting room / area.
• The type of flooring is vinyl/laminate.
• There is a space for a wheelchair user to wait within the seating area.
• All chairs are permanently fixed.
• Some chairs with armrests are available.
• There is ample room for a wheelchair user to manoeuvre.
• Announcements are in person.
• The waiting room / area does not have background music playing.
• There is not a red flashing fire alarm beacon within the waiting room / area.
• There is not a television.
• Vending machines are not available.
• A water dispenser is not available.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are good.

You are on Waiting Room / Area (Diabetic Foot Clinic Waiting Area). Skip to the next section.

Waiting Room / Area (Diabetic Foot Clinic Waiting Area)

• There is a waiting room / area.
• The waiting room / area is approximately 26m from the Outpatients E entrance.
• There is level access into the waiting room / area.
• There is not a/are not door(s) into the waiting room / area.
• The type of flooring is vinyl/laminate.
• There is a space for a wheelchair user to wait within the seating area.
• No chairs are permanently fixed.
• Some chairs with armrests are available.
• There is ample room for a wheelchair user to manoeuvre.
• Announcements are in person.
• The waiting room / area does not have background music playing.
• There is not a red flashing fire alarm beacon within the waiting room / area.
• There is not a television.
• Vending machines are not available.
• A water dispenser is not available.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are good.

You are on Waiting Room / Area (PIU Infusion Unit Waiting Area). Skip to the next section.

Waiting Room / Area (PIU Infusion Unit Waiting Area)

• There is a waiting room / area.
• The waiting room / area is approximately 28m from the Outpatients E entrance.
• There is level access into the waiting room / area.
• There is not a/are not door(s) into the waiting room / area.
• The type of flooring is vinyl/laminate.
• There is a space for a wheelchair user to wait within the seating area.
• No chairs are permanently fixed.
• Some chairs with armrests are available.
• There is ample room for a wheelchair user to manoeuvre.
• Announcements are in person.
• The waiting room / area does not have background music playing.
• There is not a red flashing fire alarm beacon within the waiting room / area.
• There is not a television.
• Vending machines are not available.
• A water dispenser is not available.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are good.

You are on Room / Area (Medical Ambulatory Treatment Area). Skip to the next section.

Room / Area (Medical Ambulatory Treatment Area)

• There is / are 1 room(s) / area(s) available.
• The name / number of the room / area surveyed was; Medical Ambulatory Treatment Area.
• The room / area is approximately 18m from the Outpatients E entrance.
• There is level access to the room / area.
• There is not a/are not door(s) into the room / area.
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is/are height adjustable.
• All chairs have armrests available.
• No tables are permanently fixed.
• There is not a hearing assistance system.
• The room / area does not have background music playing.
• There is not a red flashing fire alarm beacon within the room / area.
• Lighting levels are good.

You are on Consultation / Treatment Room (Consultation Room). Skip to the next section.

Consultation / Treatment Room (Consultation Room)

• There is / are 18 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Consultation Room 14.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are easy to open.
• The width of the door opening is 105cm (3ft 5in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist is not available.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are some chairs with armrests available.
• All tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Accessible Toilet (Reception - Left Hand Transfer). Skip to the next section.

Accessible Toilet (Reception - Left Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is located to the right on entering.
  • This accessible toilet is approximately 8m (8yd 2ft) from the Outpatients E entrance.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The door may be difficult to open.
  • The width of the accessible toilet door is 85cm (2ft 9in).
  • The dimensions of the accessible toilet are 188cm x 302cm (6ft 2in x 9ft 11in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 115cm (3ft 9in).
  • The lateral transfer space was obstructed at the time of the survey.
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are general domestic waste and clinical waste disposal units.
  • There is not a flashing fire alarm beacon within the cubicle.
  • There is a/are coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on the right.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser can be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 182cm (5ft 12in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 107cm.
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the external door and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are moderate to good.
• Baby Changing Facilities View
  • Baby changing facilities are available within this accessible toilet.
  • The height of the baby change table once extended is 88cm (2ft 11in).

You are on Standard Toilet(s) (Reception). Skip to the next section.

Standard Toilet(s) (Reception)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Shared Toilet(s) View
  • The shared toilets that were surveyed are located to the right on entering.
  • The shared toilet(s) is/are approximately 6m (6yd 1ft) from the Outpatients E entrance.
  • Inside the venue, there is level access to the shared toilet(s).
  • An ambulant toilet with wall mounted grab rails is not available.
  • Lighting levels in the shared toilets are good.

You are on Standard Toilet(s) (PIU Infusion Unit). Skip to the next section.

Standard Toilet(s) (PIU Infusion Unit)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Shared Toilet(s) View
  • The shared toilets that were surveyed are located to the left on entering the PIU Infusion Unit.
  • The shared toilet(s) is/are approximately 37m (40yd 1ft) from the Outpatients E entrance.
  • Inside the venue, there is level access to the shared toilet(s).
  • An ambulant toilet with wall mounted grab rails is not available.
  • Lighting levels in the shared toilets are moderate to good.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Princess Royal University Hospital Main Building link (new tab) - click here.