Access Guide
Getting To The Hospital
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By Road
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- The postcode for SAT-NAV users is KT2 7QB.
Kingston Hospital is located to the east of the town centre.
Kingston Hospital can be accessed from the M25 or A3. - Parking at the hospital is very limited so where possible travel by public transport.
Car parks 1 to 3 are located at the front of the site.
There are Blue Badge bays available in car parks 1, 2 and outside of the Esher Wing.
- The postcode for SAT-NAV users is KT2 7QB.
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By Bus
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- Kingston Hospital is served by a number of bus routes such as Kingston Hospital Forecourt – K2 and K4, Galsworthy Road – K3, 57, 213 and N213, Coombe Road – K2, K3, K4, K5 and Kingston Hill – 57, 85, 213, N213.
- There is an onsite bus stop.
- The main on-site bus stop is located in front of the Sir William Rous Unit, off of Galsworthy Road.
- The bus stop is sheltered and has bench seating available. There is limited space for a wheelchair user.
- The route from the main on-site bus stop to the main entrance is approximately 75 meters. The route has slight slopes/ramps on approach and there is a zebra crossing with tactile paving on both sides.
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By Train
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- The nearest station to Kingston Hospital is Norbiton, approximately 0.2 miles (4 minute walk) away via Coombe Road or Wolverton Avenue.
Norbiton Station is served by the South Western Railway.
- The nearest station to Kingston Hospital is Norbiton, approximately 0.2 miles (4 minute walk) away via Coombe Road or Wolverton Avenue.
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Useful Links
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- Please use the link below for up to date Transport for London information.
- To view the web page described above click here (opens in new tab).
- Please use the link below for more information on Norbiton Station.
- To view the web page described above click here (opens in new tab).
- Please use the link below for more information on South Western Railway.
- To view the web page described above click here (opens in new tab).
Getting Help and Assistance
- To see the hospital map please click here (opens new tab).
- There is a Patient Advice and Liaison Service (PALS) at the hospital.
- The Patient Advice and Liaison Service (PALS) is located on level 2 of the Bernard Meade Wing.
- The telephone number for the Patient Advice and Liaison Service (PALS) is 020 8934 3993.
- The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
- There are volunteers available for help and assistance at the hospital.
- Volunteers can be found by the outpatients main entrance.
- Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, different languages on request and audio on request.
- There is not an assistance dog toilet or toileting area on the hospital site.
- Water bowls for assistance dogs are available on request.
- BSL interpreters can be provided on request.
- Language interpreters can be provided on request.
- A mobility scooter charging point is not available at the hospital.
- Mobility aids are available to help patients move around and include; wheelchairs.
- To obtain mobility aids please contact the main reception.
Hospital Parking (Car Park 1)
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Parking
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- The hospital does have a dedicated car park.
- The car park is located in front of the main entrance.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park does not have a barrier control system.
- The car park surface is tarmac and block paving.
- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 9 designated Blue Badge parking bay(s) within the hospital car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 254cm x 460cm (8ft 4in x 15ft 1in).
- There is not a 120cm hatched zone around the Blue Badge parking bay(s).
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Drop-off Point
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- There is not a designated drop-off point.
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Paying
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- There are parking charges for the hospital car park.
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment signs are located throughout the car park.
- Payment signs do make it clear if parking charges apply to Blue Badge holders.
- Parking is free for Blue Badge holders.
- Payment machines are located inside the hospital building and close to the Blue Badge parking bays.
- There is not a payment machine at a convenient height for wheelchair users.
- To see the hospital parking charges please click here (opens new tab).
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Access to the Hospital
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The hospital entrance is clearly visible from the car park.
- The nearest designated Blue Badge parking bay is approximately 25m (27yd 1ft) from the main entrance.
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Comments
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- Blue Badge holders must register their car registration to get free parking.
Hospital Parking (Car Park 2)
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Parking
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- The hospital does have a dedicated car park.
- The car park is located in front of the maternity and day surgery unit.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park does not have a barrier control system.
- The car park surface is tarmac.
- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 2 designated Blue Badge parking bay(s) within the hospital car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 193cm x 558cm (6ft 4in x 18ft 4in).
- There is not a 120cm hatched zone around the Blue Badge parking bay(s).
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Drop-off Point
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- There is not a designated drop-off point.
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Paying
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- There are parking charges for the hospital car park.
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment signs are located throughout the car park.
- Payment signs do make it clear if parking charges apply to Blue Badge holders.
- Parking is free for Blue Badge holders.
- Payment machines are located close to the Blue Badge parking bays.
- There is not a payment machine at a convenient height for wheelchair users.
- To see the hospital parking charges please click here (opens new tab).
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Access to the Hospital
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are dropped kerbs.
- The hospital entrance is clearly visible from the car park.
- The nearest designated Blue Badge parking bay is approximately 12m (13yd 4in) from the day surgery unit.
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Comments
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- Blue Badge holders must register their car registration to get free parking.
Getting To (Costa Coffee)
- Costa Coffee is/are located on level 2 of the Bernard Meade Wing.
- Access to Costa Coffee is via the main entrance.
- Enter via the main entrance, turn left and Costa Coffee is located ahead.
- There is step free access to Costa Coffee.
- Costa Coffee is approximately 3m from the main entrance.
- There are not resting areas along the route.
- Wayfinding signage is provided.
- Dementia friendly signage is not provided.
- There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.
Approach (Main Entrance)
- The surface of the approach is block paving.
- The approach surface is uneven in places.
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Ramp/Slope
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- There is a ramp/slope on the approach.
- The ramp/slope is permanent, has a slight gradient and has a handrail on the right going up.
- There is a level landing at the top of the ramp/slope.
Outside Access (Main Entrance)
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Entrance Details
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- This information is for the entrance located at the front of the building.
- The entrance area/door is clearly signed.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- There is not a bell/buzzer.
- There is not an intercom.
- There is not a hand sanitiser.
- There is not a door release button when exiting.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 151cm.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 153cm.
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Ramp/Slope Details
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- The ramp/slope is located in front of the entrance.
- The ramp/slope gradient is slight.
Opening Times (Costa Coffee)
- The venue is open 24hrs.
Entrance
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Entrance Details
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- This information is for the entrance located opposite the main reception, in the main entrance foyer.
- The entrance area/door is clearly signed with the name of the service/department.
- There is step free access at this entrance.
- There is not a hand sanitiser.
- There are no doors at this entrance.
- The width of the door opening is 120cm.
Eating and Drinking
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Location and Access
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- The following information is for the café.
- The café is located on level 2 of the Bernard Meade Wing.
- There is step-free access to the café.
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Service and Menus
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- Tables cannot be booked in advance.
- There is a counter where food and drink can be ordered.
- Staff can bring food and/or drinks to tables.
- Menu types include; written wall menus and picture wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is hot and cold meals and snacks.
- Plastic/takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are not available.
- This area does not play background music.
- There is not a hearing assistance system.
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Service Counter(s)
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- The height of the counter is 95cm.
- There is a moveable card machine available for payment.
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Tables and Seating
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- There is ample room for a wheelchair user to manoeuvre.
- The majority of tables are accessible to wheelchair users.
- The standard height for the underside of dining tables is 70cm.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- No chairs have armrests on both sides.
- The type of flooring in this area is tiles.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are good.
- Lighting levels may be lower in the evening.
Location of Toilet/Changing Facilities
- Accessible toilet facilities are located on level 3 by the Main Entrance, on level 2 of the Esher Wing and Kingston Surgical Centre, on levels 3 and 4 of the Kingston Surgical Centre and on levels 6 and 7 of the Esher Wing.
- Shared standard toilet facilities are located on level 3 by the Main Entrance, level 2 of the Esher Wing and Kingston Surgical Centre and on level 5 of Esher Wing.
- Female and male standard toilet facilities are located on levels 3 and 4 of Kingston Surgical Centre.
- Parent and baby changing facilities are located within the accessible toilet on level 2 of the Kingston Surgical Centre and within the accessible toilets on levels 6 and 7 of Esher Wing.
Related Access Guides
- To view other Detailed Access Guides that are related to this one please use the links below.
- Kingston Hospital - Building Guide link (new tab) - click here.
- Kingston Hospital - Car Parks link (new tab) - click here.