Access Guide
Introduction
Opening Times
- Monday 08:30 - 21:00.
- Tuesday 08:30 - 21:00.
- Wednesday 08:30 - 21:00.
- Thursday 08:30 - 21:00.
- Friday 08:30 - 21:00.
- Saturday 09:00 - 17:00.
- Sunday 09:00 - 17:00.
Location
- The venue is situated outside the centre of the town or city.
- This venue is situated in Kingston upon Thames.
- The venue is not situated on a road which has a steep gradient.
- The nearest mainline station is Norbiton.
Parking
- The venue does have its own car park.
- Parking is free for all users.
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Venue Car Park
View
- The car park is located behind the Business School.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders cannot booked in advance.
- There are 6 designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 320cm x 500cm (10ft 6in x 16ft 5in).
- The nearest designated bay is 56m (61yd) from the main entrance.
- The furthest designated bay is 65m (71yd) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are slopes/ramps.
- The car park surface is tarmac.
- The patron does not have to cross a road.
- The car park does not have a height restriction barrier.
- There is not a designated drop off point.
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Comments
View
- The designated parking has both tarmac and block paved surfaces and are located opposite the tennis courts outside the Business School.
- The nearest car park situated at the university is Car Park D which has maximum height restriction of 210cm.
- There are no designated parking bays within Car Park D.
Outside Access (Main Entrance)
- This information is for the entrance located at the front of the building.
- There is level access into the venue.
- The main door(s) open(s) automatically.
- The door(s) is / are double.
- The width of the door opening is 220cm (7ft 3in).
Reception (Nightingale Centre)
- The desk/counter is 3m (3yd 10in) from the main entrance.
- There is level access to the desk/counter from the entrance.
- The lighting levels are bright.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter has a low (76cm or lower) section.
- The desk/counter is staffed.
- There is a hearing assistance system.
- The type of system is a portable loop.
- The hearing system is available only on request.
- Staff are trained to use the system.
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Comments
View
- There are security barriers in front of the reception desk with a width of 90cm.
Reception (Help Desk)
- The desk/counter is 16m (17yd 1ft) from the main entrance.
- There is level access to the desk/counter from the entrance.
- The lighting levels are bright.
- The desk/counter is low (76cm or lower).
- There is a hearing assistance system.
- The type of system is a portable loop.
- The hearing system is available only on request.
- Staff are trained to use the system.
- There is a touch screen.
- The touch screen is at a suitable height for a wheelchair user.
Inside Access
- There is not level access to the service(s).
- The lighting levels are bright.
Level Change (Inside Access)
- There is a ramp/slope to access this area/service.
- The ramp/slope does bypass the step(s).
- The ramp/slope is located to the right to enter the cafe.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- The ramp does have handrails.
- The handrails are on both sides.
- The width of the ramp/slope is 130cm (4ft 3in).
- There is a/are step(s) to access this area/service.
- The step(s) is/are located to the left to enter the cafe.
- There is/are 2 step(s) to the area/service.
- The lighting levels at the step(s) are bright.
- The step(s) is/are clearly marked.
- The step(s) is/are shallow (2cm - 10cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
Library
- This library does have a regular supply of books in large print.
- This library does have a regular supply of books in audio format.
- There is an ordering service.
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Comments
View
- The adaptive technology resource centre is located on the ground floor.
Eating and Drinking
- The following information is for the cafe.
- Full table service is not available.
- Food or drinks are ordered from the service counter.
- Food or drinks can be brought to the table.
- There is not a lowered section at the counter.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- Some chairs have armrests.
- The standard height for tables is 76cm.
- There is ample room for a wheelchair user to manoeuvre.
- Plastic / takeaway cups are available.
- Plastic / takeaway cutlery is available.
- Drinking straws are available.
- Menus are wall only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold snacks.
Lift (Main)
- There is a lift for public use.
- The lift is located at the rear of the library.
- The lift is a standard lift.
- The floors which are accessible by this lift are G-1-2.
- The lift is approximately 35m (38yd 10in) from the main entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 80cm (2ft 7in).
- The dimensions of the lift are 90cm x 140cm (2ft 11in x 4ft 7in).
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lighting level in the lift is bright.
Lift (Staff)
- There is a lift for public use.
- The lift is located in the staff area.
- The lift is a standard lift.
- The floors which are accessible by this lift are G-1.
- Staff do not need to be notified for use of the lift.
- The dimensions of the lift are 90cm x 105cm (2ft 11in x 3ft 5in).
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does not have an audible announcer.
- The lift controls do have Braille markings.
- The lift controls do have tactile markings.
- The lighting level in the lift is bright.
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Comments
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- The lift opens into the staff area on the ground floor. This lift is for staff use only.
Other Floors
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Steps
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- The floors which are accessible by stairs are G-1-2.
- The stairs are located at the rear of the building, next to the lift.
- The stairs are approximately 15m from the main entrance.
- There are 15+ steps between floors.
- The lighting levels are bright.
- The steps are clearly marked.
- The steps are deep (18cm+).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
Toilet with Adaptations
- There are accessible toilet facilities within this venue.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 20m (21yd 2ft) from the main entrance.
- This accessible toilet is located at the rear of the library opposite the main lift.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 90cm (2ft 11in).
- The door is heavy.
- The dimensions of the accessible toilet are 150cm x 230cm (4ft 11in x 7ft 7in).
- There is a clear 150cm x 150cm manoeuvring space in the accessible toilet.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 80cm (2ft 7in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- The emergency pull cord alarm is not fully functional.
- Disposal facilities are not available in the cubicle.
- There is a/are coat hook(s).
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Position of Fixtures
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- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 45cm (1ft 6in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 120cm (3ft 11in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- There is a medium colour contrast between the internal door and wall.
- The contrast between the external door and wall is fair.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The contrast between the walls and floor is fair.
- The lighting levels are bright.
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Comments
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- There is an identical accessible toilet located in the same position on the first floor.
- There is a unisex toilet available in the staff area.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
- There are male and female standard toilets facilities on all floors.
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Access to Standard Female Toilet(s)
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- The female toilet facilities that were surveyed are located at the rear of the library opposite the main lift.
- The female toilet(s) is/are approximately 20m (21yd 2ft) from the main entrance.
- Inside the venue, there is level access to the female toilet(s).
- Lighting levels are bright.
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Access to Standard Male Toilet(s)
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- The male toilet facilities that were surveyed are located at the rear of the library opposite the main lift.
- The male toilet(s) is/are approximately 20m (21yd 2ft) from the main entrance.
- Inside the venue, there is level access to the male toilet(s).
- Lighting levels are bright.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents can be requested in Braille.
- Documents can be requested in large print.
- A member of staff trained in BSL skills is not generally on duty.
- Staff are Text Relay aware.