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Access Guide

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Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located externally between the lower and upper Horncastle Street entrances.
    • The toilet with adaptations has a left hand transfer space.
    • The male and female toilet facilities are located at the lower Horncastle Street entrance.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located in the toilet with adaptions and the male and female standard toilets.

Parking

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • On-street Parking View
    • On-street designated Blue Badge parking and standard parking is available.
    • The on-street designated Blue Badge parking bays are located on Albion Street.
    • The Blue Badge bays are clearly marked and signposted.
  • Public Car Parks View
    • There is a public car park located opposite the lower end of Albion Street.
    • The name of the car park is Bradford Road Car Park.
    • Designated Blue Badge parking bays are available in the car park.
    • There are 5 blue badge bays available in the car park.

Entrance (Horncastle Street - Lower Entrance)

  • This entrance is located on the lower part of Horncastle Street.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a very easy ramp at the entrance.
  • There are double manual doors at this entrance.
  • The doors open both ways.
  • The doors require effort to open.
  • The width of the opening is 186cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a medium visual contrast.
  • There is step-free level access as you enter.

Entrance (Horncastle Street - Upper Entrance)

  • This entrance is located facing the upper part of Horncastle Street.
  • The entrance area is clearly signed.
  • There is stepped access at the entrance.
  • There is 1 step with no handrails.
  • The step is unmarked.
  • The height of the step is not between 15cm and 18cm.
  • The height of the step varies between 2cm and 13cm.
  • There are double manual doors at this entrance.
  • The doors open both ways.
  • The doors require effort to open.
  • The width of the opening is 161cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a medium visual contrast.
  • There is step-free level access as you enter.
  • This entrance provides access to the café and the upper market area.

Entrance (Albion Street)

  • This entrance is located on Albion Street.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is stepped access at the entrance.
  • There are 4 steps with a central handrail.
  • The handrail is easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail extends horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is not between 30cm and 45cm.
  • There are double manual doors at this entrance.
  • The doors open both ways.
  • The doors require effort to open.
  • The width of the opening is 186cm.
  • There is a small lip on the threshold of the opening.
  • There is step-free level access as you enter.

Getting Around

  • There is step-free level access throughout all areas, this may include the use of a lift.
  • The flooring is shiny.
  • There is a low visual contrast between the walls and floor in the majority of walkways.
  • There is background noise which varies depending on the time of day.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout.
  • Lighting levels vary due to the size of the space.
  • There are various market stalls available. Counter heights vary between 83cm and 124cm.

Stairs (Lower to Upper Market)

  • The stairs surveyed are located in the main market area.
  • The lower market and upper market can be accessed by these stairs.
  • There are 6 steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were even at the time of the survey.

Lift (Stair Lift - Lower to Upper Market)

  • The lift surveyed is located in the main market area.
  • This lift is a stair lift.
  • The distance from the lower Horncastle Street entrance is 17m.
  • The most accessible route to the lift has step-free level access.
  • The lower market and upper market are accessed by this lift.
  • The lift does not have a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have a high visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 97cm.
  • The internal dimensions of the lift are 77cm (width) x 105cm (depth).
  • The internal lift control buttons have a high visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • The button needs to be pressed constantly when in use.
  • Internally the lift has: a separate door to exit.
  • Lighting levels were even at the time of the survey.

Eating and Drinking (Market Café)

  • Location and Service View
    • The café is located in the upper market area .
    • The most accessible route has step-free level access and a stair lift.
    • This area has staff who can provide assistance with ordering.
    • Full table service is available.
    • Menus are wall-mounted, available on a board and displayed on the counter.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy and vegetarian.
    • The following are available: drinking straws, takeaway cups, two handled cups, easy grip cutlery and takeaway cutlery.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The service counter was surveyed.
    • The counter is located at the end of the seating area.
    • There is step-free level access to the counter.
    • The height of the counter is 90cm.
    • There is not a lowered section at the counter.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • Some flooring is shiny.
    • The walls and floor have a medium visual contrast.
    • Seating available in this area includes: chairs without armrests.
    • Furniture available in this area includes: tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is not suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels were even at the time of the survey.

Toilet with Adaptations (Left-Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located externally between the lower and upper Horncastle Street entrances.
    • The distance from the Lower Horncastle Street entrance is 10m.
    • The most accessible route to the toilet has a slight ramp or slope.
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The door is easy to open.
    • The width of the door opening is 87cm.
    • The door has a locking handle (with a RADAR key to access).
    • Internally the door has a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 170cm (width) x 234cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 248cm (from the side of the toilet pan).
    • There is a spatula flush on the non-transfer side.
    • There is a horizontal grab rail on the right as you face the toilet.
    • The horizontal grab rail has a low visual contrast.
    • There is no vertical grab rail for the toilet.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a low visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 99cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 77cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a low visual contrast.
    • There is a soap dispenser, however it is not wall mounted.
    • The soap dispenser is 95cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a medium visual contrast.
    • The hand dryer is 85cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a nappy/incontinence items bin and a sanitary bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 84cm.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.