You are on Overview. Skip to the next section.

Overview

Collapse all Expand all

• About View
  • Facilities available in the venue include: café, gym, spa facilities, swimming pool, kids play park, climbing wall, workout and training rooms and sports hall.
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • The nearest train station is Lancaster.
  • The nearest bus station is Lancaster.
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is step-free level access throughout the majority of areas.
  • The following areas have step-free access via ramps or slopes: pool viewing area.
  • The following areas have stepped access: kids play area and climbing wall.
  • Access throughout may include manual doors, doors permanently held open and automatic doors.
  • Ground and First Floors can be accessed via a standard lift and stairs.
• Getting Help and Assistance View
  • There is seating available.
  • There is no hearing assistance system.
  • You can borrow or hire the following equipment: a manual wheelchair.
  • There is a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.
  • Additional facilities/services include: Wi-Fi.
  • Staff receive the following training: First Aid and Safeguarding.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

Collapse all Expand all

• Toilet Facilities View
  • There are 4 toilets with adaptations.
  • Toilets with adaptations are located in the reception, the gym, spa and pool areas.
  • The transfer space varies between left and right in the toilets with adaptations.
  • The male and female step-free toilet facilities are located in the reception, the gym, spa, the members and pool areas.
• Changing Places and Changing Facilities View
  • The Changing Places toilet facilities are located in the members area.
  • The changing facilities which have adaptations are located in the reception, the spa, members and pool areas.
  • Standard changing facilities are located in the reception, the spa, members and pool areas.
  • Parent and baby changing facilities are located in the reception, the members and pool areas.
• Washroom and Shower Facilities View
  • The shower facilities which have adaptations are located in the reception, the spa, members and pool areas.
  • Standard shower facilities are located in the reception, the gym, the members and pool areas.

You are on Parking. Skip to the next section.

Parking

Collapse all Expand all

• Car Park View
  • The car park is located at the front, side and rear of the venue.
  • The car park is open air/surface.
  • The car park surface consists of tarmac and block paving.
  • There are 15+ designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked and signposted.
  • The surveyed Blue Badge parking bay dimensions are 240cm (width) x 480cm (depth).
  • There is a marked zone to both sides but not at the rear.
  • The width of the marked zone is 120cm.
  • The dimensions of the designated Blue Badge parking bays vary in size.
  • The nearest designated bay is 30m from the entrance.
  • The most accessible route from the Blue Badge parking has step-free level access, bollards and automatic doors.
  • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
• Charges and Restrictions View
  • This car park is for visitors only.
  • Parking is free for all users.
  • Clearly presented parking signs are available.
• Electric Vehicle Charging Points View
  • There are 2 electric vehicle charging points.
  • The dimensions of the surveyed electric vehicle charging bay are 240cm (width) x 480cm (depth).
  • The controls are at a suitable height for a wheelchair user.
  • The charging points require an app.
  • There are no electric vehicle charging points designated for Blue Badge holders.
• Drop-off Point View
  • There is a designated drop-off point available.
  • The designated drop-off point is located at the side of the venue.
  • There is a dropped kerb with tactile paving from the drop-off point.

You are on Entrance. Skip to the next section.

Entrance

• This entrance is located on the left side of the entrance.
• The approach to the entrance has bollards.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There is a single automatic door at this entrance.
• The door opens towards you.
• There is a push pad at a height of 99cm.
• The width of the opening is 107cm.
• There is a small lip on the threshold of the opening.
• The door has a low visual contrast.
• There is a push pad or push button to exit at a height of 99cm.
• There is step-free level access as you enter.

You are on Reception. Skip to the next section.

Reception

• The reception is located ahead after the entrance.
• The distance from the entrance is 5m.
• There is step-free level access to reception.
• The height of the reception desk is 114cm.
• There is a lowered section at the desk.
• The height of the lowered section is 74cm.
• There is not a hearing assistance system.
• The height of the touchscreen display ranges from 124cm to 154cm from the floor.
• There may be background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey.
• There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• There are security barriers with a wider opening which are operated by staff.

You are on Toilet with Adaptations (Reception - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Reception - Right Hand Transfer)

Collapse all Expand all

• Location and Access View
  • The toilet surveyed is located just past the reception.
  • The distance from the reception is 10m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The door is easy to open.
  • The width of the door opening is 88cm.
  • The door has a locking handle (with a RADAR key to access).
  • Internally the door has a high visual contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 192cm (width) x 206cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet.
  • The lateral transfer space is 126cm (from the side of the toilet pan).
  • There is a lever flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 43cm from the floor.
  • The toilet seat has a low visual contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 94cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 76cm from the floor.
  • The wash basin has a twist/turn tap.
  • The vertical grab rail is on the right as you face the wash basin.
  • The wash basin grab rail has a high visual contrast.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 99cm from the floor.
  • There is a wall mounted towel dispenser which can be reached when seated on the toilet.
  • The towel dispenser has a high visual contrast.
  • The towel dispenser is 126cm from the floor.
  • There is not a hand dryer.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin and a sanitary bin.
  • There are multiple coat hooks.
  • The coat hooks are 118cm and 118cm from the floor.
  • The walls and floor have a medium visual contrast.
  • Lighting levels were even at the time of the survey.
  • There is a wheel in shower in this facility with flip down seat. There is a grab rail in the shower and a detachable shower head and twist/turn mixer.

You are on Eating and Drinking (Refuel Cafe). Skip to the next section.

Eating and Drinking (Refuel Cafe)

Collapse all Expand all

• Location and Service View
  • Refuel Café can be accessed after passing through reception to the left side.
  • The most accessible route has step-free level access.
  • This area has a counter where food and drink can be ordered, staff who can provide assistance with ordering and numerous seating options.
  • Full table service is available on request only.
  • Menus are handheld and displayed on the counter.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws, takeaway cups and takeaway cutlery.
  • There is not a hearing assistance system.
• Order and Payment View
  • The payment counter was surveyed.
  • The counter is located to the side of the café.
  • There is step-free level access to the counter.
  • The height of the counter is 102cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 78cm.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Seating available in this area includes: chairs without armrests, armchairs and high stools.
  • Furniture available in this area includes: tables, coffee tables and high tables.
  • Some tables are fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels were even at the time of the survey.

You are on Area (Energy Soft Play). Skip to the next section.

Area (Energy Soft Play)

• This area is beyond the café, with a supervised entrance.
• There is written text signage on or near the door.
• There is step-free level access into this area.
• There is a key pad at a height of 118cm.
• There is a single manual door with a high visual contrast.
• The door opens away from you.
• The door is easy to open.
• The width of the opening is 92cm.
• Staff can remotely unlock this door for exit or a code entered by guests.
• Facilities available in this area include: further café seating and service counter, vending and kid's play machines.
• There is step-free level access throughout the majority of areas.
• The following areas have step-free access via ramps or slopes: some of the upper levels of the play area.
• The following areas have stepped access: some of the upper levels of the play area.
• Access throughout the area may include uneven surfaces, narrow walkways and narrow openings.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• The walls and floor visual contrast varies between low and high.
• Seating available in this area includes: chairs without armrests and benches.
• Furniture available in this area includes: tables.
• The surface heights are suitable for wheelchair users.
• The clear underside space of the surfaces is suitable for wheelchair users.
• There is not a hearing assistance system.
• There is background noise in this area.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout.
• Lighting levels vary due to the size of the space.

You are on Area (XHeight Climbing Wall). Skip to the next section.

Area (XHeight Climbing Wall)

• This area is accessed via the soft play area.
• There is written text signage on or near the door.
• There is step-free level access into this area.
• There are double manual doors with a high visual contrast.
• The door has a locked extension leaf.
• The locked gate can be opened on request.
• The door opens away from you.
• The door is easy to open.
• The width of the opening is 71cm.
• There is a push pad or push button to exit at a height of 116cm.
• Facilities available in this area include: climbing walls and obstacles.
• There is step-free level access throughout the area.
• The following areas have step-free access via ramps or slopes: the main climbing area.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• Some flooring is shiny.
• The walls and floor have a high visual contrast.
• Seating available in this area includes: benches and stools.
• Furniture available in this area includes: tables.
• The surface heights are not suitable for wheelchair users.
• The clear underside space of the surfaces is not suitable for wheelchair users.
• There is not a hearing assistance system.
• There may be background noise in this area.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout.
• Lighting levels were even at the time of the survey.

You are on Area (Members Area). Skip to the next section.

Area (Members Area)

• Next to the pool foyer.
• There is written text signage on or near the door.
• There is step-free level access into this area.
• There is a key pad at a height of 118cm.
• There are double manual doors .
• The door opens towards you.
• The door is easy to open.
• The width of the opening is 77cm.
• There is a push pad or push button to exit at a height of 118cm.
• Facilities available in this area include: private changing area and cubicles for members.
• There is step-free level access throughout the area.
• Access throughout the area may include manual doors.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• Some flooring is shiny.
• The walls and floor visual contrast varies between low and high.
• Seating available in this area includes: benches.
• The seating is fixed.
• There is not a hearing assistance system.
• There is background noise in this area.
• Lighting levels were even at the time of the survey.

You are on Changing Places (Members Area). Skip to the next section.

Changing Places (Members Area)

Collapse all Expand all

• Location and Access View
  • The Changing Places facility surveyed is located in the Members Area.
  • The Changing Places toilet is in addition to other toilet facilities.
  • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
  • The distance from the reception is 72m.
  • The most accessible route to the Changing Places facility has manual doors, doors permanently held open and step-free level access.
  • There is step-free level access into the facility.
  • There is written text signage on or near the door.
  • A RADAR key is required for access to this facility.
  • The door opens outwards and has a high visual contrast.
  • The door is easy to open.
  • The width of the door opening is 100cm.
  • The door has a locking handle (with a RADAR key to access).
  • Internally the door has a medium visual contrast.
  • There is a grab rail on the internal door with a medium visual contrast.
  • The dimensions of the facility are 345cm (width) x 360cm (depth) and there is room for a wheelchair user to manoeuvre (180cm x 180cm).
• Toilet Details View
  • There is lateral transfer space on both sides of the toilet.
  • The transfer space on the right as you face the toilet is 126cm.
  • The transfer space on the left as you face the toilet is 186cm.
  • There is a spatula flush on the right transfer side.
  • There is no horizontal grab rail for the toilet.
  • There are vertical grab rails on both sides of the toilet.
  • The vertical grab rails have a high visual contrast.
  • There are dropdown rails on both sides of the toilet.
  • The dropdown rails have a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high visual contrast.
  • The toilet roll holder is located on the dropdown rail.
• Changing Bench and Hoist Details View
  • The changing bench is wall mounted and height adjustable.
  • The length of the changing bench is 178cm.
  • The facility hoist is powered overhead and accesses all areas.
• Shower Details View
  • There is a detachable shower head.
  • The shower controls are lever.
  • The shower grab rail has varying visual contrasts.
  • There is a pull cord emergency alarm for the shower, however it is not within 10cm from the floor.
• Other Facilities View
  • There is a height adjustable wash basin.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a low visual contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 118cm from the floor.
  • A wide paper roll dispenser is available.
  • The height of the wide paper roll dispenser is 130cm.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 100cm from the floor.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a full length mirror.
  • There is no shelf.
  • The facility has a nappy/incontinence items bin and a pedal bin.
  • There are two coat hooks.
  • The coat hooks are 126cm and 165cm from the floor.
  • A privacy screen is available.
  • The walls and floor have a low visual contrast.
  • Lighting levels were even at the time of the survey.
  • There is a chair without armrests and a second alarm cord in this room.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located in the foyer near the pool.
• The distance from the reception is 70m.
• The most accessible route to the lift has step-free level access and doors permanently held open.
• The ground and first floors are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have a low visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 90cm.
• The internal dimensions of the lift are 108cm (width) x 140cm (depth).
• The internal lift control buttons have a low visual contrast.
• Some of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a visual floor indicator.
• Lighting levels were even at the time of the survey.

You are on Stairs. Skip to the next section.

Stairs

• The stairs surveyed are located near the pool foyer.
• The ground and first floors can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 18cm.
• The depth of the steps is not between 30cm and 45cm.
• Lighting levels were even at the time of the survey.
• There is a second staircase near the Sports Hall.

You are on Exit. Skip to the next section.

Exit

• The exit area is clearly signed.
• There is step-free level access at the exit.
• There are double automatic gates at this exit.
• The gates open away from you.
• The width of the opening is 186cm.
• The gates have a high visual contrast.
• There is step-free level access as you exit.

You are on Outdoor Spaces (Open Ayre and Salt Ayre Drive). Skip to the next section.

Outdoor Spaces (Open Ayre and Salt Ayre Drive)

• The following is available in this area: a playground, a playground with play equipment and a grassed play area.
• Additional facilities in this area include: crazy golf and kid's cycling area.
• Outdoor areas consist of rubber tarmac, block paving and paving slabs.
• There are footpaths in some areas.
• The majority of the paths are wide enough for wheelchair users.
• There is step-free level access throughout all areas.
• There are seats situated along the paths for people to rest.

Collapse all Expand all

• Playground View
  • There is a fenced play area with an access point over 100cm wide.
  • There is a route around the play equipment which is firm and even, and is at least 150cm wide.
  • The play equipment is within easy reach for seated and standing users and users of different heights.
  • The following play experiences are available: swinging, sliding, rocking, rotating, climbing, balancing, crawling, viewing and social play.

You are on Seating Area (Outside). Skip to the next section.

Seating Area (Outside)

• The seating area is located outside the venue, next to the play areas.
• The seating area is uncovered.
• The most accessible route to the seating area has step-free level access and uneven surfaces.
• There is step-free level access throughout the seating area.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• Seating available in this area includes: benches.
• Furniture available in this area includes: tables.
• The seating and tables are fixed.
• The surface height of the tables is suitable for wheelchair users.
• The clear height under the tables is suitable for wheelchair users.
• There may be background noise in this area.