Access Guide
Overview
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About
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- Formerly an Edwardian palm house, the Butterfly House is now a rainforest home to butterflies, Koi carp, tortoises and more. There are also small animal exhibits in outdoor and indoor settings.
- Facilities available in the venue include: butterfly house, small animals zoo, minibeasts exhibit and animal trails.
- View information on opening times
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Parking and Public Transport
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- The venue shares a car park which has Blue Badge parking available.
- The nearest parking is located 130 metres from entrance.
- View information on Quernmore Road (opens new tab) .
- The nearest train station is Lancaster.
- The nearest bus station is Lancaster.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
- View information on getting here (opens new tab) .
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- There is step-free level access throughout the majority of areas.
- The following areas have step-free access via ramps or slopes: Some of the exhibits.
- Access throughout may include uneven surfaces, manual doors, doors permanently held open and narrow walkways.
- There are no toilet facilities.
- There are toilets situated in the Pavilion Café and Gift Shop. There are additional toilets in the Wyresdale Road Car Park depending on the season or event.
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Getting Help and Assistance
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- There is seating available.
- There is no hearing assistance system.
- There is not a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Additional facilities/services include: Wi-Fi.
- Staff receive the following training: Safeguarding Training.
Parking (Quernmore Road)
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Car Park
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- The car park is located off Quernmore Road.
- The car park is open air/surface.
- There are 2 designated Blue Badge parking bays available.
- The Blue Badge bays are clearly marked.
- The surveyed Blue Badge parking bay dimensions are 240cm (width) x 480cm (depth).
- There is a marked zone to both sides but not at the rear.
- The width of the marked zone is 120cm.
- The nearest designated bay is 125m from the Ashton Memorial.
- The most accessible route from the Blue Badge parking has steep ramps or slopes and uneven surfaces.
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Charges and Restrictions
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- Parking is not free for all users.
- Parking is free for Blue Badge holders.
- Clearly presented parking signs are available.
- Payment machines are located close to the Blue Badge parking bays.
- There is a payment machine with controls at a suitable height for a wheelchair user.
- There is a level manoeuvring space for a wheelchair user in front of the payment machine (185cm x 210cm).
- View information on parking policies/charges (opens new tab).
- There is no limit for free parking for Blue Badge holders.
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Drop-off Point
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- There is not a designated drop-off point available.
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Public Car Parks
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- There is a public car park located Wyresdale Road.
- The name of the car park is Wyresdale Road Car Park.
- Designated Blue Badge parking bays are available in the car park.
- This car park has 2 EV charging spaces and would involve negotiating several steep slopes to get to Ashton Memorial, Pavilion Café and Gift Shop and the Butterfly House and Zoo.
Access Point (Quernmore Road)
- This access point is located on Quernmore Road.
- The approach to the access point has uneven surfaces.
- The access point is clearly signed.
- Assistance is not available at the access point.
- There is step-free level access.
- There are double manual gates.
- The doors are permanently held open.
- There is step-free access via slope as you enter.
- The slope has a slight gradient.
Entrance (Gift Shop)
- This entrance is located to the right side of the building.
- The approach to the entrance has uneven surfaces.
- The entrance area is not clearly signed.
- There is not a canopy or recess which provides weather protection at the entrance.
- There is step-free access via slope at the entrance.
- The slope has a steep gradient.
- There are double manual doors at this entrance.
- The doors open towards you.
- The doors are easy to open.
- The width of the opening is 104cm.
- There is a small lip on the threshold of the opening.
- The doors have a medium visual contrast.
- There is step-free level access as you enter.
Entrance (Animal Garden)
- This entrance is located on the right side of the shop, near the counter.
- The entrance area is clearly signed.
- There is step-free level access at the entrance.
- There are double manual doors at this entrance.
- The doors open away from you.
- The doors are easy to open.
- The width of the opening is 102cm.
- There is a small lip on the threshold of the opening.
- The doors have a low visual contrast.
- There is step-free level access as you enter.
Exhibition Space (Animal Garden)
- All exhibits are outdoors.
- The following areas have step-free access via ramps or slopes: some areas and animal enclosures.
- Access throughout may include uneven surfaces and narrow walkways.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is no (or very little) background noise.
- Display information includes: information boards and pictorial.
- There is not a hearing assistance system.
- Seating available in this area includes: benches.
Entrance (Minibeast Cave)
- This entrance is located on the side of the venue.
- The approach to the entrance has uneven surfaces.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free access via ramp at the entrance.
- The ramp has a steep gradient.
- The ramp is between 75cm and 150cm wide with handrails on both sides.
- There is a single manual door at this entrance.
- The door opens towards you.
- The door is easy to open.
- The width of the opening is 86cm.
- There is a small lip on the threshold of the opening.
- The door has a low visual contrast.
- There is a second single manual door.
- The second door is permanently held open.
- The width of the opening is 86cm.
- There is a small lip on the threshold of the opening.
- The second door has a low visual contrast.
- There is step-free access via slope as you enter.
Exhibition Space (Minibeast Cave)
- All exhibits are indoors.
- There is step-free level access throughout all areas.
- Access throughout may include narrow walkways.
- There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
- The following may be experienced here: water effects and lighting effects.
- There is no (or very little) background noise.
- Lighting levels were low at the time of the survey.
- Display information includes: information boards, pictorial and interactive exhibits at a suitable height for a wheelchair user.
- There is not a hearing assistance system.
Exit (Minibeast Cave)
- The exit area is not clearly signed.
- There is step-free level access at the exit.
- There is a single manual door at this exit.
- The door is permanently held open.
- The width of the opening is 84cm.
- The door has a low visual contrast.
- There is a second single manual door.
- The second door opens away from you.
- The door is easy to open.
- The width of the opening is 86cm.
- There is a small lip on the threshold of the opening.
- The second door has a low visual contrast.
- There is step-free access via slope as you exit.
- The slope has a slight gradient.
Exhibition Space (Guinea Pig Village)
- This area is outdoors.
- There is step-free level access throughout all areas.
- Access throughout may include uneven surfaces, manual doors and narrow walkways.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is no (or very little) background noise.
- Display information includes: information boards and pictorial.
- There is not a hearing assistance system.
- Seating available in this area includes: benches.
Exit (Guinea Pig Village)
- The exit area is not clearly signed.
- There is step-free level access at the exit.
- There is a single manual door at this exit.
- The door opens towards you.
- The door is easy to open.
- The width of the opening is 81cm.
- The door has a low visual contrast.
- There is a second single manual door.
- The second door is permanently held open.
- The width of the opening is 78cm.
- The second door has a low visual contrast.
- There is step-free level access as you exit.
Entrance (Butterfly House)
- This entrance is located to the right side of the Butterfly House.
- The approach to the entrance has uneven surfaces.
- The entrance area is clearly signed.
- There is not a canopy or recess which provides weather protection at the entrance.
- There is step-free access via slope at the entrance.
- The slope has a steep gradient.
- There is a single manual door at this entrance.
- The door opens towards you.
- The door is easy to open.
- The width of the opening is 82cm.
- There is a small lip on the threshold of the opening.
- The door has a low visual contrast.
- There are plastic chain curtains at this entrance.
- There is step-free access via ramp as you enter.
- The ramp has a steep gradient.
- The ramp is between 75cm and 150cm wide with no handrails.
Exhibition Space (The Butterfly House)
- The following areas have step-free access via ramps or slopes: the small bridge.
- Access throughout may include narrow walkways.
- There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
- The following may be experienced here: water effects and strong smells.
- There is no (or very little) background noise.
- Lighting levels vary due to the use of large glazed walls.
- Display information includes: pictorial and information boards.
- There is not a hearing assistance system.
- Seating available in this area includes: benches.
- The seating is fixed.
Exit (Butterfly House)
- The exit area is clearly signed.
- There is step-free access via ramp at the exit.
- The ramp has a steep gradient.
- The ramp is between 75cm and 150cm wide with no handrails.
- There is a single manual door at this exit.
- The door opens away from you.
- The door is easy to open.
- The width of the opening is 84cm.
- There is a small lip on the threshold of the opening.
- The door has a low visual contrast.
- There are plastic chain curtains at this exit.
- There is step-free level access as you exit.
