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Bluewater - Customer Services

Bluewater, Greenhithe, Kent, DA9 9ST

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Access Guide

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Opening Times (Concierge Desks)

  • Monday 10:00 - 21:00.
  • Tuesday 10:00 - 21:00.
  • Wednesday 10:00 - 21:00.
  • Thursday 10:00 - 21:00.
  • Friday 10:00 - 21:00.
  • Saturday 09:00 - 21:00.
  • Sunday 11:00 - 17:00.

Getting Here

Getting Help and Assistance

  • Guest services associates, Security officers, Cleaning operatives and Car park attendants receive Autism Awareness training.
  • There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information.
  • Guest Services Associates do receive training in escorting visually impaired people.
  • Alternative formats of the shopping centre map are available in large print.
  • There is an assistance dog toilet or toileting area at the venue/nearby.
  • The assistance dog toilet or toileting area is located on the grassed areas around the site.
  • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • The place of safety is located on Lower Rose Gallery, in The Quiet Place.
  • Water bowls for assistance dogs are not available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and mobility scooters.
  • To obtain mobility aids please contact Ability Plus.

Parking

Guest Services Counter (Moon Court Concierge Desk)

  • The counter is located on the lower level of Moon Court.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a background which is patterned.
  • The lighting levels at the counter are good.
  • The height of the counter is 103cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section of the counter is 74cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is not a clear knee recess beneath the low/lowered section of the counter.
  • There is not a clear list of services at the counter.
  • There is not a digital wayfinders touchscreen at the counter.
  • There is not a hearing assistance system at the counter.
  • The type of flooring in this area is marble.
  • There is not a waiting area close to the counter.

Guest Services Counter (Sun Court Concierge Desk)

  • The counter is located on Upper Sun Court.
  • There is step-free access to the counter, via lift.
  • There is a clear unobstructed route to the counter.
  • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a background which is patterned.
  • The lighting levels at the counter are good.
  • The height of the counter is 121cm.
  • There is not sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section of the counter is 81cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is not a clear knee recess beneath the low/lowered section of the counter.
  • There is not a clear list of services at the counter.
  • There is not a digital wayfinders touchscreen at the counter.
  • There is not a hearing assistance system at the counter.
  • There is not a waiting area close to the counter.

Guest Services Counter (Star Court Concierge Desk)

  • The counter is located on Upper Star Court.
  • There is step-free access to the counter, via lift.
  • There is a clear unobstructed route to the counter.
  • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a background which is patterned.
  • The lighting levels at the counter are good.
  • The height of the counter is 122cm.
  • There is not sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section of the counter is 82cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is not a clear knee recess beneath the low/lowered section of the counter.
  • There is not a clear list of services at the counter.
  • The Guest Services Counter is used for centre information and Bluewater Gift Cards.
  • There is not a digital wayfinders touchscreen at the counter.
  • There is not a hearing assistance system at the counter.
  • The type of flooring in this area is marble.
  • There is not a waiting area close to the counter.

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